服务数据转换方法、装置、计算机设备及存储介质
By building a service data transformation platform, integrating the customer, user, and financial data of real estate companies, the problem of connecting the customer system across all business formats was solved, customer operation capabilities were improved and data value was maximized, user identity and account definition were unified, and the problem of service consistency for users in multiple business formats was solved.
Patent Information
- Authority / Receiving Office
- CN · China
- Patent Type
- Patents(China)
- Current Assignee / Owner
- CHINA MERCHANTS SHEKOU DIGITAL CITY TECH CO LTD
- Filing Date
- 2022-12-23
- Publication Date
- 2026-07-17
AI Technical Summary
Real estate companies face problems in customer operation and management, such as redundant system construction, chaotic definition standards, high collaboration costs, inconsistent data weights, and isolation between old and new systems. This makes it difficult to connect the customer system across all business formats. Users face problems such as multiple accounts, multiple entry points, difficulty in remembering passwords, and scattered points and cash transaction records. Technically, there are incompatible user and customer account definitions in different fields.
A service data transformation platform is built, including customer center, user center, member center and finance center modules. Data transformation and processing are carried out through these modules to achieve the integration and collaborative services of customer data from different business formats, solve the problems of unified user identity and compatible account definitions, and promote data resource sharing and full customer lifecycle management.
It has enabled precise and efficient integration of the entire customer system, improved customer operation capabilities, unified user identities, solved the problem of incompatibility of account definitions in different fields, and promoted the maximization of data value and full lifecycle management of customers.
Smart Images
Figure CN115964423B_ABST