Abnormal bill processing method, device and equipment and storage medium

Abstract

The present application relates to the technical field of data processing, and discloses an abnormal bill processing method, device and equipment and a storage medium, which are used for processing different types of abnormal bills correspondingly and improving the accuracy of abnormal bill processing results. The abnormal bill processing method comprises the following steps: obtaining at least one abnormal bill to be processed; identifying the type of the at least one abnormal bill to be processed to obtain bill category information; if there is a fee-direct abnormal bill in the bill category information, classifying the fee-direct abnormal bill and processing different types of fee-direct abnormal bills correspondingly; and if there is a non-fee-direct abnormal bill in the bill category information, distributing the non-fee-direct abnormal bill to a corresponding agent terminal.

Description

Technical Field

[0001] This invention relates to the field of data processing technology, and in particular to a method, apparatus, device, and storage medium for processing abnormal bills. Background Technology

[0002] With the rapid development of the internet, many transactions are conducted online, generating corresponding bills. Therefore, managing these bills online is particularly important.

[0003] The current approach to handling abnormal bills is generally to identify abnormal bills from multiple bills and then manage them uniformly using the same processing procedure.

[0004] In existing technologies, the unified management of abnormal bills results in a low accuracy rate in processing abnormal bills. Summary of the Invention

[0005] This invention provides a method, apparatus, device, and storage medium for processing abnormal bills, which improves the accuracy of abnormal bill processing results by processing different types of abnormal bills accordingly.

[0006] The first aspect of the present invention provides a method for processing abnormal bills, comprising: acquiring at least one abnormal bill to be processed; identifying the type of the at least one abnormal bill to be processed to obtain bill category information; if there is a direct-delivery abnormal bill in the bill category information, classifying the direct-delivery abnormal bill and processing the direct-delivery abnormal bills of different types accordingly; if there is a non-direct-delivery abnormal bill in the bill category information, assigning the non-direct-delivery abnormal bill to the corresponding agent terminal.

[0007] In one feasible implementation, if there are abnormal direct-delivery bills in the bill category information, the abnormal direct-delivery bills are classified, and corresponding processing is performed on different types of abnormal direct-delivery bills. This includes: if there are abnormal direct-delivery bills in the bill category information, determining the abnormal result of each abnormal direct-delivery bill; based on the abnormal result of each abnormal direct-delivery bill, classifying abnormal direct-delivery bills with the same abnormal result into the same category to obtain direct-delivery classification information; if there are duplicate direct-delivery bill types in the direct-delivery classification information, deduplicating the abnormal direct-delivery bills of the duplicate direct-delivery bill types; if there are duplicate direct-delivery non-bill types in the direct-delivery classification information, data replacement processing is performed on the abnormal direct-delivery non-bill types of direct-delivery bills.

[0008] In one feasible implementation, determining the abnormal result of each abnormal direct-delivery bill if there is an abnormal direct-delivery bill in the bill category information includes: if there is an abnormal direct-delivery bill in the bill category information, obtaining the abnormal data of each abnormal direct-delivery bill, wherein the abnormal data is used to indicate abnormal data in the abnormal direct-delivery bill; querying the abnormal items corresponding to the abnormal data of each abnormal direct-delivery bill to obtain the abnormal items of each abnormal direct-delivery bill; and determining the abnormal result of each abnormal direct-delivery bill based on the abnormal items of each abnormal direct-delivery bill.

[0009] In one feasible implementation, if there are duplicate direct delivery bill types in the direct delivery bill category information, then deduplication processing is performed on the abnormal direct delivery bills of the duplicate direct delivery bill types, including: if there are duplicate direct delivery bill types in the direct delivery bill category information, then extract the duplicate bills in the abnormal direct delivery bills of the duplicate direct delivery bill types; delete the duplicate bills in the abnormal direct delivery bills of the duplicate direct delivery bill types.

[0010] In one feasible implementation, if there is a duplicate direct delivery bill type in the direct delivery category information, then performing data replacement processing on the abnormal direct delivery bill of the duplicate direct delivery bill type includes: if there is a duplicate direct delivery bill type in the direct delivery category information, then obtaining the normal data of the corresponding abnormal direct delivery bill according to the duplicate direct delivery bill type; and replacing the abnormal data of the corresponding abnormal direct delivery bill with the normal data.

[0011] In one feasible implementation, the step of assigning non-direct-delivery abnormal bills to corresponding agent terminals if there are non-direct-delivery abnormal bills in the bill category information includes: classifying the non-direct-delivery abnormal bills to obtain non-direct-delivery category information; obtaining agent information, including the working status of each agent; and, based on the agent information, assigning non-direct-delivery abnormal bills corresponding to each category in the non-direct-delivery category information to the corresponding agent terminals.

[0012] In one feasible implementation, the step of allocating non-direct-delivery abnormal bills corresponding to each category in the non-direct-delivery category information to the corresponding agent terminal based on the agent information includes: obtaining at least one target agent based on the agent information, the target agent being used to indicate the agent whose number of abnormal bills being processed has not reached the pre-allocated processing number; obtaining the processing capacity of the at least one target agent; sorting the at least one target agent according to the processing capacity of the at least one target agent to obtain sorting information; determining the processing type of the at least one target agent based on the agent information; and allocating non-direct-delivery abnormal bills corresponding to each category in the abnormal category information to the corresponding agent terminal according to the sorting information and the processing type of the at least one target agent.

[0013] A second aspect of the present invention provides an abnormal bill processing device, comprising: an acquisition module for acquiring at least one abnormal bill to be processed; an identification module for identifying the type of the at least one abnormal bill to be processed to obtain bill category information; a processing module for classifying the direct-delivery abnormal bill if there is one in the bill category information, and processing the direct-delivery abnormal bill according to different types; and an allocation module for allocating the non-direct-delivery abnormal bill to a corresponding agent terminal if there is one in the bill category information.

[0014] In one feasible implementation, the processing module includes: a determining unit, configured to determine the abnormal result of each direct-delivery abnormal bill if there is an abnormal direct-delivery bill in the bill category information; a dividing unit, configured to divide direct-delivery abnormal bills with the same abnormal result into the same category based on the abnormal result of each direct-delivery abnormal bill, thereby obtaining direct-delivery classification information; a deduplication processing unit, configured to perform deduplication processing on direct-delivery abnormal bills of the duplicate direct-delivery bill type if there is a duplicate direct-delivery bill type in the direct-delivery classification information; and a data replacement processing unit, configured to perform data replacement processing on direct-delivery abnormal bills of the non-duplicate direct-delivery bill type if there is a duplicate direct-delivery non-duplicate direct-delivery bill type in the direct-delivery classification information.

[0015] In one feasible implementation, the determining unit is specifically used to: if there is an abnormal direct delivery bill in the bill category information, then obtain the abnormal data of each abnormal direct delivery bill, the abnormal data being used to indicate abnormal data in the abnormal direct delivery bill; query the abnormal items corresponding to the abnormal data of each abnormal direct delivery bill to obtain the abnormal items of each abnormal direct delivery bill; and determine the abnormal result of each abnormal direct delivery bill based on the abnormal items of each abnormal direct delivery bill.

[0016] In one feasible implementation, the deduplication unit is specifically used to: if there is a duplicate type of direct delivery bill in the direct delivery bill category information, extract the duplicate bills in the abnormal direct delivery bills of the duplicate direct delivery bill type; and delete the duplicate bills in the abnormal direct delivery bills of the duplicate direct delivery bill type.

[0017] In one feasible implementation, the data replacement processing unit is specifically used to: if there is a duplicate non-bill type in the direct delivery fee classification information, then obtain the normal data of the corresponding abnormal direct delivery bill according to the duplicate non-bill type; and replace the abnormal data of the corresponding abnormal direct delivery bill with the normal data.

[0018] In one feasible implementation, the allocation module includes: a classification unit, configured to classify non-direct-delivery abnormal bills in the bill category information to obtain non-direct-delivery classification information; an acquisition unit, configured to acquire agent information, the agent information including the working status of each agent; and an allocation unit, configured to allocate non-direct-delivery abnormal bills corresponding to each category in the non-direct-delivery classification information to the corresponding agent terminal based on the agent information.

[0019] In one feasible implementation, the allocation unit is specifically configured to: obtain at least one target agent based on the agent information, wherein the target agent is used to indicate the agent whose number of abnormal bills being processed has not reached the pre-allocated processing number; obtain the processing capacity of the at least one target agent; sort the at least one target agent according to the processing capacity of the at least one target agent to obtain sorting information; determine the processing type of the at least one target agent based on the agent information; and allocate the non-direct-delivery abnormal bills corresponding to each category in the abnormal classification information to the corresponding agent terminal according to the sorting information and the processing type of the at least one target agent.

[0020] A third aspect of the present invention provides an abnormal bill processing device, comprising: a memory and at least one processor, wherein the memory stores instructions; the at least one processor invokes the instructions in the memory to cause the abnormal bill processing device to perform the above-described abnormal bill processing method.

[0021] A fourth aspect of the present invention provides a computer-readable storage medium storing instructions that, when executed on a computer, cause the computer to perform the above-described abnormal billing processing method.

[0022] The technical solution provided by this invention involves obtaining at least one pending abnormal bill; identifying the type of the at least one pending abnormal bill to obtain bill category information; if the bill category information includes a direct-delivery abnormal bill, then the direct-delivery abnormal bill is classified, and different types of direct-delivery abnormal bills are processed accordingly; if the bill category information includes a non-direct-delivery abnormal bill, then the non-direct-delivery abnormal bill is assigned to the corresponding agent terminal. In this embodiment of the invention, by identifying the type of the pending abnormal bill, determining whether it is a direct-delivery abnormal bill or a non-direct-delivery abnormal bill, and processing different types of abnormal bills accordingly, the accuracy of the abnormal bill processing results is improved. Attached Figure Description

[0023] Figure 1 This is a schematic diagram of one embodiment of the abnormal bill processing method in this invention;

[0024] Figure 2 This is a schematic diagram of another embodiment of the abnormal bill processing method in this invention;

[0025] Figure 3 This is a schematic diagram of one embodiment of the abnormal bill processing device in this invention;

[0026] Figure 4 This is a schematic diagram of another embodiment of the abnormal bill processing device in this invention;

[0027] Figure 5 This is a schematic diagram of one embodiment of the abnormal bill processing device in this invention. Detailed Implementation

[0028] This invention provides a method, apparatus, device, and storage medium for processing abnormal bills, which improves the accuracy of abnormal bill processing results by processing different types of abnormal bills accordingly.

[0029] The terms “first,” “second,” “third,” “fourth,” etc. (if present) in the specification, claims, and accompanying drawings of this invention are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. It should be understood that such data can be interchanged where appropriate so that the embodiments described herein can be implemented in orders other than those illustrated or described herein. Furthermore, the terms “comprising” or “having,” and any variations thereof, are intended to cover a non-exclusive inclusion; for example, a process, method, system, product, or apparatus that comprises a series of steps or units is not necessarily limited to those steps or units explicitly listed, but may include other steps or units not explicitly listed or inherent to such processes, methods, products, or apparatus.

[0030] It is understood that the executing entity of this invention can be an abnormal bill processing device, a terminal, or a server; no specific limitation is made here. This embodiment of the invention will be described using a server as the executing entity as an example.

[0031] For ease of understanding, the specific process of the embodiments of the present invention is described below. Please refer to [link / reference]. Figure 1 One embodiment of the abnormal bill processing method in this invention includes:

[0032] 101. Obtain at least one pending exception bill;

[0033] The server performs anomaly detection on multiple bills allocated within a preset time period. Bills with detected anomalies are identified as pending anomaly bills, resulting in at least one pending anomaly bill. The preset time period indicates the day before the current day, and the anomaly data indicates abnormal data in the bill. For example, if the bill's due amount is 1000 yuan and the actual amount allocated is 2000 yuan, when anomaly detection is performed on the bill, since the actual amount allocated differs from the due amount, the actual amount allocated of 2000 yuan is identified as an anomaly in the bill and is thus determined to be abnormal data.

[0034] 102. Perform type identification on at least one pending abnormal bill to obtain bill category information;

[0035] The server identifies at least one pending abnormal bill, extracts the brightness of multiple areas in each pending abnormal bill, compares the brightness of each area with a preset brightness, and if there is an area with a brightness lower than the preset brightness, then that area is determined as the identification area of ​​the corresponding pending abnormal bill.

[0036] The recognition area contains text information. The server extracts type item information from the text information, which includes whether the delivery fee is direct or not. If at least one pending abnormal bill has a type item information of "direct delivery", then it is determined that at least one pending abnormal bill has a direct delivery abnormal bill. If at least one pending abnormal bill has a type item information of "not direct delivery", then it is determined that at least one pending abnormal bill has a non-direct delivery abnormal bill. The direct delivery abnormal bill or non-direct delivery abnormal bill corresponding to the type item of at least one pending abnormal bill is determined as the bill category information.

[0037] 103. If there are abnormal direct delivery bills in the bill category information, the abnormal direct delivery bills shall be classified and the different types of abnormal direct delivery bills shall be processed accordingly.

[0038] If there are abnormal direct payment bills in the bill category information, the server queries the abnormal data corresponding to each abnormal direct payment bill, and classifies the abnormal direct payment bills according to the abnormal data corresponding to each bill. The abnormal types of the classified abnormal direct payment bills include duplicate direct payment bills, abnormal direct payment bill status, abnormal direct payment bill amount, and abnormal direct payment bill allocation time. The abnormal direct payment bills corresponding to the duplicate direct payment bill type are deduplicated, and the abnormal direct payment bills corresponding to the abnormal direct payment bill status, abnormal direct payment bill amount, and abnormal direct payment bill allocation time are replaced with data.

[0039] 104. If there are non-direct-to-delivery abnormal bills in the bill category information, the non-direct-to-delivery abnormal bills will be assigned to the corresponding agent terminals.

[0040] If there are any non-direct-delivery abnormal bills in the bill category information, the server will classify the non-direct-delivery abnormal bills. The abnormal types of the classified non-direct-delivery abnormal bills include duplicate non-direct-delivery bills, abnormal non-direct-delivery bill status, abnormal non-direct-delivery bill amount, and abnormal non-direct-delivery bill allocation time. The server will then retrieve agent information, including at least one first agent handling duplicate non-direct-delivery bills, at least one second agent handling abnormal non-direct-delivery bill status, and at least one agent handling non-direct-delivery bill accounting. At least one third agent for handling abnormal amount types and at least one fourth agent for handling abnormal non-direct payment time types; assigning non-direct payment bills with duplicate non-direct payment bills to at least one first agent; assigning non-direct payment bills with abnormal status types to at least one second agent; assigning non-direct payment bills with abnormal posting amounts to at least one third agent; and assigning non-direct payment bills with abnormal payment times to at least one fourth agent.

[0041] In this embodiment of the invention, by identifying the type of abnormal bills to be processed, it is determined whether the abnormal bills are direct-delivery abnormal bills or non-direct-delivery abnormal bills, and corresponding processing is performed on different types of abnormal bills, thereby improving the accuracy of abnormal bill processing results.

[0042] Please see Figure 2 Another embodiment of the abnormal billing processing method in this invention includes:

[0043] 201. Obtain at least one pending exception bill;

[0044] The execution process of step 201 is similar to that of step 101 above, and will not be described again here.

[0045] 202. Perform type identification on at least one pending abnormal bill to obtain bill category information;

[0046] The execution process of step 202 is similar to that of step 102 above, and will not be described again here.

[0047] 203. If there are abnormal bills for direct delivery of fees in the bill category information, then determine the abnormal result of each abnormal bill for direct delivery of fees.

[0048] If there are abnormal direct delivery bills in the bill category information, the server obtains the abnormal data for each abnormal direct delivery bill. The abnormal data is used to indicate the abnormal data in the abnormal direct delivery bill. The server queries the abnormal items corresponding to the abnormal data of each abnormal direct delivery bill to obtain the abnormal items of each abnormal direct delivery bill. The server determines the abnormal result of each abnormal direct delivery bill based on the abnormal items of each abnormal direct delivery bill.

[0049] The server retrieves abnormal data from the direct payment to abnormal bill. If all data in the direct payment to abnormal bill is abnormal, then all items in the direct payment to abnormal bill are determined to be abnormal. When all items in the direct payment to abnormal bill are abnormal, the abnormal result of the direct payment to abnormal bill is determined. The abnormal result indicates that the bill is duplicated. Normally, for bills that have been allocated, the corresponding data for the bill status is "settled." If the abnormal data in the direct payment to abnormal bill is any of the following: frozen, canceled, applied for, or pending settlement, then the abnormal items in the direct payment to abnormal bill are determined based on the abnormal data. The abnormal items indicate the bill status. The direct payment to abnormal bill is determined based on the abnormal items in the direct payment to abnormal bill. For regular bills, the abnormal results indicate that the bill status is abnormal. If the abnormal data in the direct-to-abnormal bill is monetary data, the abnormal items in the direct-to-abnormal bill are determined based on the abnormal data. The abnormal items indicate the posting amount, and the abnormal result is determined based on the abnormal items in the direct-to-abnormal bill. The abnormal result indicates that the posting amount is abnormal. If the abnormal data in the direct-to-abnormal bill is date data, the abnormal items in the direct-to-abnormal bill are determined based on the abnormal data. The abnormal items indicate the transfer date, and the abnormal result is determined based on the abnormal items in the direct-to-abnormal bill. The abnormal result indicates that the transfer date is abnormal.

[0050] 204. Based on the abnormal results of each direct delivery fee abnormal bill, direct delivery fee abnormal bills with the same abnormal results are classified into the same category to obtain direct delivery fee classification information.

[0051] If there is an anomaly of duplicate bills, the type of the direct payment abnormal bill corresponding to the duplicate bill will be determined as the direct payment bill duplicate type; if there is an anomaly of bill status, the type of the direct payment abnormal bill corresponding to bill status will be determined as the direct payment bill status anomaly type; if there is an anomaly of posting amount, the type of the direct payment abnormal bill corresponding to posting amount will be determined as the direct payment posting amount anomaly type; if there is an anomaly of transfer date, the type of the direct payment abnormal bill corresponding to transfer date anomaly type will be determined as the transfer date anomaly type; the direct payment bill duplicate type, direct payment bill status anomaly type, direct payment posting amount anomaly type, and direct payment transfer date anomaly type will be determined as direct payment category information.

[0052] 205. If there are duplicate direct delivery bill types in the direct delivery bill category information, then the duplicate direct delivery bills of the duplicate direct delivery bill types will be deduplicated.

[0053] If there are duplicate direct delivery bill types in the direct delivery bill category information, the server will extract the duplicate bills from the abnormal direct delivery bills of the duplicate direct delivery bill type; and delete the duplicate bills from the abnormal direct delivery bills of the duplicate bill type.

[0054] For example, if the duplicate types of direct-to-the-bills include the fifth, sixth, seventh, eighth, and ninth direct-to-the-bills with abnormal delivery fees, where the fifth and sixth direct-to-the-bills with abnormal delivery fees are the first type of duplicate bills, and the seventh, eighth, and ninth direct-to-the-bills with abnormal delivery fees are the second type of duplicate bills with abnormal delivery fees, then any one of the fifth and sixth direct-to-the-bills with abnormal delivery fees (e.g., the sixth direct-to-the-bills with abnormal delivery fees); and any two of the seventh, eighth, and ninth direct-to-the-bills with abnormal delivery fees (e.g., the eighth and ninth direct-to-the-bills with abnormal delivery fees), and then the sixth, eighth, and ninth direct-to-the-bills with abnormal delivery fees are deleted.

[0055] 206. If there are duplicate non-bill types in the direct delivery fee category information, then perform data replacement processing on the abnormal direct delivery fee bills of the duplicate non-bill types.

[0056] If there is a duplicate non-billing type in the direct delivery fee category information, the server will obtain the normal data of the corresponding abnormal direct delivery fee bill based on the duplicate non-billing type; and replace the abnormal data of the corresponding abnormal direct delivery fee bill with the normal data.

[0057] If there is an abnormal status type for the direct payment bill in the direct payment category information, then the normal data of the abnormal direct payment bill is retrieved as settled according to the abnormal status type. The abnormal data in the abnormal direct payment bill, such as any of the categories of frozen, cancelled, applied, or pending settlement, is deleted, and the settled normal data is written to the location in the direct payment bill where the abnormal data was before it was deleted. If there is an abnormal type for the direct payment accounting amount in the direct payment category information, then the corresponding payment amount in the allocation amount database is queried according to the abnormal accounting amount type. For abnormal bills related to direct payment, the normal amount data is deleted from the bills and the normal amount data is written to the position where the deleted amount data was. If there is an abnormal payment date type in the direct payment category information, the date of the day before the current day is obtained according to the abnormal payment date type to get the normal payment date of the abnormal bill. The payment date in the abnormal bill is then deleted and the normal payment date is written to the position where the deleted payment date was.

[0058] 207. If there are non-direct delivery abnormal bills in the bill category information, then classify the non-direct delivery abnormal bills to obtain non-direct delivery category information.

[0059] If there are non-direct-payment abnormal bills in the bill category information, the server will classify the non-direct-payment abnormal bills into three categories: duplicate non-direct-payment bills, abnormal non-direct-payment bill status, abnormal non-direct-payment bill posting amount, and abnormal non-direct-payment bill transfer date. The classification process for non-direct-payment abnormal bills is similar to that for direct-payment abnormal bills, and will not be repeated here. Duplicate bill type, abnormal bill status type, abnormal posting amount type, and abnormal transfer date type are identified as non-direct-payment category information.

[0060] 208. Obtain agent information, which includes the working status of each agent.

[0061] The server obtains agent information and pre-sets the number of abnormal bills each agent can process. It then updates each agent's work status based on their processing progress. For example, if the first agent's processing limit is 10 abnormal bills, then when the first agent has not been assigned any abnormal bills, the updated work status is: the first agent is currently processing 0 bills and can process 10. When 3 abnormal bills are assigned to the first agent, the updated work status is: the first agent is currently processing 3 bills and can process 7. Furthermore, when the first agent completes processing any one of the 3 abnormal bills, the updated work status is: the first agent is currently processing 2 bills and can process 8, and so on. When the first agent completes processing all abnormal bills, the updated work status is: the first agent is currently processing 0 bills and can process 10.

[0062] 209. Based on the agent information, assign the non-delivery fee direct access exception bills corresponding to each category in the non-delivery fee direct access category information to the corresponding agent terminal.

[0063] Based on the agent information, at least one target agent is identified, which indicates the agent whose number of processed abnormal bills has not reached the pre-allocated processing capacity; the processing capacity of the at least one target agent is obtained; the at least one target agent is sorted according to the processing capacity of the at least one target agent to obtain sorting information; the processing type of the at least one target agent is determined based on the agent information; according to the sorting information and the processing type of the at least one target agent, the non-direct-delivery abnormal bills corresponding to each category in the abnormality classification information are assigned to the corresponding agent terminals, wherein the sorting of the at least one target agent is updated in real time according to the processing capacity of the at least one target agent.

[0064] For example, the seat information includes target seats for the first, second, third, fourth, fifth, sixth, seventh, eighth, ninth, tenth, eleventh, and twelfth targets. Specifically, the first target seat can handle 6 seats of the "duplicate bill" type; the second target seat can handle 8 seats of the "abnormal bill status" type; the third target seat can handle 5 seats of the "abnormal posting amount" type; and the fourth target seat can handle 5 seats of the "transfer" type. The following are examples of abnormal billing dates: The fifth target agent can handle 7 cases of abnormal billing status; the sixth target agent can handle 6 cases of duplicate billing; the seventh target agent can handle 6 cases of abnormal posting amount; the eighth target agent can handle 4 cases of abnormal transfer dates; the ninth target agent can handle 4 cases of abnormal transfer dates; the tenth target agent can handle 5 cases of abnormal posting amount; and the eleventh target agent can handle 7 cases of duplicate billing. The twelfth target agent has a processing capacity of 8, and the processing type is bill status anomaly. Therefore, at least one target agent is sorted based on its processing capacity, in the following order: the second target agent has a processing capacity of 8 and a processing type of bill status anomaly; the twelfth target agent has a processing capacity of 8 and a processing type of bill status anomaly; the fifth target agent has a processing capacity of 7 and a processing type of bill status anomaly; the eleventh target agent has a processing capacity of 7 and a processing type of bill duplicate; the first target agent has a processing capacity of 6 and a processing type of bill... Duplicate type; The sixth target seat can process 6, and the processing type is duplicate bill; The seventh target seat can process 6, and the processing type is abnormal accounting amount; The third target seat can process 5, and the processing type is abnormal accounting amount; The fourth target seat can process 5, and the processing type is abnormal transfer date; The tenth target seat can process 5, and the processing type is abnormal accounting amount; The eighth target seat can process 4, and the processing type is abnormal transfer date; The ninth target seat can process 4, and the processing type is abnormal transfer date.

[0065] For example, if the anomaly classification information includes the first and second non-direct-delivery abnormal bills in the non-direct-delivery bill duplication type, the third, fourth, and fifth non-direct-delivery abnormal bills in the non-direct-delivery bill status anomaly type, the sixth, seventh, and eighth non-direct-delivery abnormal bills in the non-direct-delivery bill posting amount anomaly type, and the ninth and tenth non-direct-delivery abnormal bills in the non-direct-delivery transfer date anomaly type; then the first and second non-direct-delivery abnormal bills will be assigned to the eleventh target agent; and the third non-direct-delivery abnormal bill will be assigned to the second target agent. At this point, the number of seats that the second target seat can handle changes to 7, and the order changes. The seat is placed after the twelfth target seat for handling bill status exception types. Therefore, the fourth and fifth non-delivery direct-to-the-line exception bills are assigned to the twelfth target seat; the sixth and seventh non-delivery direct-to-the-line exception bills are assigned to the seventh target seat. At this point, the number of seats that the seventh target seat can handle changes to 4, and the seat is placed after the third and tenth target seats for handling billing amount exception types. Since the third target seat is ranked before the tenth target seat, the eighth non-delivery direct-to-the-line exception bill is assigned to the third target seat; the ninth and tenth non-delivery direct-to-the-line exception bills are assigned to the fourth target seat.

[0066] In this embodiment of the invention, abnormal bills to be processed are classified into direct-delivery abnormal bills and non-direct-delivery abnormal bills. Direct-delivery abnormal bills are further divided into duplicate direct-delivery bills and duplicate direct-delivery non-bill types, and are processed accordingly. After classifying non-direct-delivery abnormal bills, the classified non-direct-delivery abnormal bills are assigned to the corresponding agent terminals based on agent information, thereby improving the accuracy of abnormal bill processing results and the processing efficiency of agent terminals for non-direct-delivery abnormal bills.

[0067] The above describes the abnormal bill processing method in the embodiments of the present invention. The following describes the abnormal bill processing apparatus in the embodiments of the present invention. Please refer to [link / reference]. Figure 3 One embodiment of the abnormal bill processing device in this invention includes:

[0068] Module 301 is used to acquire at least one pending abnormal bill;

[0069] The identification module 302 is used to identify the type of at least one pending abnormal bill and obtain the bill category information;

[0070] The processing module 303 is used to classify the abnormal bills for direct delivery of fees if there are abnormal bills for direct delivery of fees in the bill category information, and to process the abnormal bills for direct delivery of fees of different types accordingly.

[0071] The allocation module 304 is used to allocate non-direct-to-the-cause abnormal bills to the corresponding agent terminals if there are non-direct-to-the-cause abnormal bills in the bill category information.

[0072] In this embodiment of the invention, by identifying the type of abnormal bills to be processed, it is determined whether the abnormal bills are direct-delivery abnormal bills or non-direct-delivery abnormal bills, and corresponding processing is performed on different types of abnormal bills, thereby improving the accuracy of abnormal bill processing results.

[0073] Please see Figure 4 Another embodiment of the abnormal bill processing device in this invention includes:

[0074] Module 301 is used to acquire at least one pending abnormal bill;

[0075] The identification module 302 is used to identify the type of at least one pending abnormal bill and obtain the bill category information;

[0076] The processing module 303 is used to classify the abnormal bills for direct delivery of fees if there are abnormal bills for direct delivery of fees in the bill category information, and to process the abnormal bills for direct delivery of fees of different types accordingly.

[0077] The allocation module 304 is used to allocate non-direct-to-the-cause abnormal bills to the corresponding agent terminals if there are non-direct-to-the-cause abnormal bills in the bill category information.

[0078] Optionally, the processing module 303 includes:

[0079] The determination unit 3031 is used to determine the abnormal result of each abnormal bill if there is a direct delivery abnormal bill in the bill category information.

[0080] The segmentation unit 3032 is used to classify the abnormal bills with the same abnormal result into the same category based on the abnormal result of each direct delivery abnormal bill, so as to obtain the direct delivery classification information.

[0081] The deduplication processing unit 3033 is used to deduplicate abnormal bills with duplicate direct delivery bill types if there are duplicate direct delivery bill types in the direct delivery bill classification information.

[0082] The data replacement processing unit 3034 is used to perform data replacement processing on abnormal bills of the direct delivery fee type if there is a duplicate direct delivery fee type in the direct delivery fee category information.

[0083] Optionally, the determining unit 3031 can also be specifically used for:

[0084] If there are abnormal direct delivery bills in the bill category information, then obtain the abnormal data for each abnormal direct delivery bill. The abnormal data is used to indicate the abnormal data in the abnormal direct delivery bill. Query the abnormal items corresponding to the abnormal data of each abnormal direct delivery bill to obtain the abnormal items of each abnormal direct delivery bill. Determine the abnormal result of each abnormal direct delivery bill based on the abnormal items of each abnormal direct delivery bill.

[0085] Optionally, the deduplication unit 3033 is specifically used for:

[0086] If duplicate direct delivery bill types exist in the direct delivery bill category information, extract the duplicate bills from the abnormal direct delivery bills of the duplicate direct delivery bill type; delete the duplicate bills from the abnormal direct delivery bills of the duplicate direct delivery bill type.

[0087] Optionally, the data replacement processing unit 3034 is specifically used for:

[0088] If there is a duplicate non-bill type in the direct delivery fee category information, then obtain the normal data of the corresponding abnormal direct delivery fee bill based on the duplicate non-bill type; replace the abnormal data of the corresponding abnormal direct delivery fee bill with the normal data.

[0089] Optionally, the allocation module 304 includes:

[0090] Classification unit 3041 is used to classify non-delivery fee direct access abnormal bills if there are non-delivery fee direct access abnormal bills in the bill category information, and obtain non-delivery fee direct access classification information.

[0091] The acquisition unit 3042 is used to acquire agent information, which includes the working status of each agent.

[0092] The allocation unit 3043 is used to allocate non-direct-access abnormal bills corresponding to each category in the non-direct-access category information to the corresponding agent terminal based on the agent information.

[0093] Optionally, the allocation unit 3043 is specifically used for:

[0094] Based on the agent information, at least one target agent is identified, which indicates the agent whose number of processed abnormal bills has not reached the pre-allocated processing capacity; the number of processing capacity of the at least one target agent is obtained; the at least one target agent is sorted according to the number of processing capacity of the at least one target agent to obtain sorting information; the processing type of the at least one target agent is determined based on the agent information; according to the sorting information and the processing type of the at least one target agent, the non-direct-delivery abnormal bills corresponding to each category in the abnormality classification information are assigned to the corresponding agent terminals.

[0095] In this embodiment of the invention, abnormal bills to be processed are classified into direct-delivery abnormal bills and non-direct-delivery abnormal bills. Direct-delivery abnormal bills are further divided into duplicate direct-delivery bills and duplicate direct-delivery non-bill types, and are processed accordingly. After classifying non-direct-delivery abnormal bills, the classified non-direct-delivery abnormal bills are assigned to the corresponding agent terminals based on agent information, thereby improving the accuracy of abnormal bill processing results and the processing efficiency of agent terminals for non-direct-delivery abnormal bills.

[0096] above Figure 3 and Figure 4 The abnormal bill processing device in this embodiment of the invention is described in detail from the perspective of modular functional entities. The abnormal bill processing device in this embodiment of the invention is described in detail below from the perspective of hardware processing.

[0097] Figure 5 This is a schematic diagram of the structure of an abnormal bill processing device 500 provided in an embodiment of the present invention. The abnormal bill processing device 500 can vary significantly due to different configurations or performance. It may include one or more central processing units (CPUs) 510 (e.g., one or more processors) and a memory 520, and one or more storage media 530 (e.g., one or more mass storage devices) for storing application programs 533 or data 532. The memory 520 and storage media 530 can be temporary or persistent storage. The program stored in the storage media 530 may include one or more modules (not shown in the diagram), each module including a series of instruction operations on the abnormal bill processing device 500. Furthermore, the processor 510 may be configured to communicate with the storage media 530 and execute the series of instruction operations in the storage media 530 on the abnormal bill processing device 500.

[0098] The irregular billing processing device 500 may also include one or more power supplies 540, one or more wired or wireless network interfaces 550, one or more input / output interfaces 560, and / or one or more operating systems 531, such as Windows Server, Mac OS X, Unix, Linux, FreeBSD, etc. Those skilled in the art will understand that... Figure 5 The illustrated abnormal billing processing device structure does not constitute a limitation on the abnormal billing processing device, and may include more or fewer components than illustrated, or combine certain components, or have different component arrangements.

[0099] The present invention also provides an abnormal bill processing device, the computer device including a memory and a processor, the memory storing computer-readable instructions, which, when executed by the processor, cause the processor to perform the steps of the abnormal bill processing method in the above embodiments.

[0100] The present invention also provides a computer-readable storage medium, which may be a non-volatile computer-readable storage medium or a volatile computer-readable storage medium, wherein the computer-readable storage medium stores instructions that, when the instructions are executed on a computer, cause the computer to perform the steps of the abnormal bill processing method.

[0101] Those skilled in the art will clearly understand that, for the sake of convenience and brevity, the specific working processes of the systems, devices, and units described above can be referred to the corresponding processes in the foregoing method embodiments, and will not be repeated here.

[0102] If the integrated unit is implemented as a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, in essence, or the part that contributes to the prior art, or all or part of the technical solution, can be embodied in the form of a software product. This computer software product is stored in a storage medium and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute all or part of the steps of the methods described in the various embodiments of the present invention. The aforementioned storage medium includes various media capable of storing program code, such as USB flash drives, portable hard drives, read-only memory (ROM), random access memory (RAM), magnetic disks, or optical disks.

[0103] The above-described embodiments are only used to illustrate the technical solutions of the present invention, and are not intended to limit it. Although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that modifications can still be made to the technical solutions described in the foregoing embodiments, or equivalent substitutions can be made to some of the technical features. Such modifications or substitutions do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A method for handling abnormal bills, characterized in that, The abnormal billing processing method includes: Retrieve at least one pending exception bill; Type identification is performed on the at least one pending abnormal bill to obtain bill category information; If there are abnormal direct delivery bills in the bill category information, the abnormal direct delivery bills are classified and the different types of abnormal direct delivery bills are processed accordingly. If there is a non-direct-to-the-call abnormal bill in the bill category information, the non-direct-to-the-call abnormal bill will be assigned to the corresponding agent terminal. If the bill category information contains abnormal direct delivery bills, then the abnormal direct delivery bills are categorized, and corresponding processing is performed on different types of abnormal direct delivery bills, including: if the bill category information contains abnormal direct delivery bills, then the abnormal result of each abnormal direct delivery bill is determined; based on the abnormal result of each abnormal direct delivery bill, abnormal direct delivery bills with the same abnormal result are grouped into the same category to obtain direct delivery category information; if the direct delivery category information contains duplicate direct delivery bill types, then the duplicate direct delivery bills of the duplicate direct delivery bill types are deduplicated; if the direct delivery category information contains duplicate direct delivery non-bill types, then the normal data of the corresponding abnormal direct delivery bill is obtained according to the duplicate direct delivery non-bill types; and the normal data is used to replace the abnormal data of the corresponding abnormal direct delivery bill.

2. The abnormal bill processing method according to claim 1, characterized in that, If there are any abnormal direct delivery bills in the bill category information, then the abnormal result for each abnormal direct delivery bill is determined, including: If there is an abnormal bill for direct delivery of fees in the bill category information, then obtain the abnormal data for each abnormal bill for direct delivery of fees. The abnormal data is used to indicate that there is abnormal data in the abnormal bill for direct delivery of fees. Query the abnormal items corresponding to the abnormal data of each direct delivery fee abnormal bill to obtain the abnormal items of each direct delivery fee abnormal bill; The abnormal result of each direct-to-abnormal bill is determined based on the abnormal item in each direct-to-abnormal bill.

3. The abnormal bill processing method according to claim 1, characterized in that, If there are duplicate direct delivery bill types in the direct delivery bill category information, then the abnormal direct delivery bills of the duplicate direct delivery bill types are deduplicated, including: If there is a duplicate direct delivery bill type in the direct delivery bill category information, then extract the duplicate bills from the abnormal direct delivery bills of the duplicate direct delivery bill type. Delete duplicate bills from the duplicate direct delivery bills of the aforementioned direct delivery bill type.

4. The abnormal bill processing method according to claim 1, characterized in that, If there is a non-direct-delivery fee abnormal bill in the bill category information, then the non-direct-delivery fee abnormal bill will be assigned to the corresponding agent terminal, including: If there are any non-delivery fee direct access abnormal bills in the bill category information, then the non-delivery fee direct access abnormal bills will be classified to obtain non-delivery fee direct access classification information. Obtain agent information, which includes the working status of each agent; Based on the agent information, the non-delivery fee direct access exception bills corresponding to each category in the non-delivery fee direct access category information are assigned to the corresponding agent terminals.

5. The abnormal bill processing method according to claim 4, characterized in that, The step of allocating non-delivery fee direct-access abnormal bills corresponding to each category in the non-delivery fee direct-access category information to the corresponding agent terminal based on the agent information includes: Based on the seat information, at least one target seat is obtained, the target seat being used to indicate the number of abnormal bills being processed that has not reached the pre-allocated processing number; Obtain the number of the at least one target agent that can be processed; The at least one target agent is sorted according to the number of agent agents that can be processed, and sorting information is obtained. The processing type of the at least one target agent is determined based on the seat information; Based on the sorting information and the processing type of the at least one target agent, the non-direct-access abnormal bills corresponding to each category in the abnormality classification information are assigned to the corresponding agent terminals.

6. An abnormal bill processing device, characterized in that, The abnormal bill processing device includes: The acquisition module is used to acquire at least one pending abnormal bill. The identification module is used to identify the type of the at least one abnormal bill to be processed and obtain the bill category information; The processing module is used to classify the abnormal direct delivery bills in the bill category information and to process the abnormal direct delivery bills of different types accordingly. The allocation module is used to allocate non-direct-to-the-cause abnormal bills to the corresponding agent terminals if there are non-direct-to-the-cause abnormal bills in the bill category information. The processing module is specifically used for: if there are abnormal direct delivery bills in the bill category information, determining the abnormal result of each abnormal direct delivery bill; based on the abnormal result of each abnormal direct delivery bill, classifying abnormal direct delivery bills with the same abnormal result into the same category to obtain direct delivery classification information; if there are duplicate direct delivery bill types in the direct delivery classification information, performing deduplication processing on the abnormal direct delivery bills of the duplicate direct delivery bill types; if there are duplicate direct delivery non-bill types in the direct delivery classification information, obtaining the normal data of the corresponding abnormal direct delivery bill according to the duplicate direct delivery non-bill type; and replacing the abnormal data of the corresponding abnormal direct delivery bill with the normal data.

7. An abnormal bill processing device, characterized in that, The abnormal bill processing device includes: a memory and at least one processor, wherein the memory stores instructions; The at least one processor invokes the instructions in the memory to cause the abnormal billing processing device to perform the abnormal billing processing method as described in any one of claims 1-5.

8. A computer-readable storage medium storing instructions thereon, characterized in that, When the instruction is executed by the processor, it implements the abnormal billing method as described in any one of claims 1-5.

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