A power supply self-service based guidance processing system and method

Abstract

The application discloses a kind of based on the guiding processing system of power supply self-service, including: at least one voice self-service machine, cloud main body and control host, the voice self-service machine, control host and cloud main body are electrically connected, wherein: the front of voice self-service machine is equipped with intelligent display panel, and recognition scanning probe and voice transceiver are set on the upper side of intelligent display panel, menu button is further provided on voice self-service machine, selection button is provided on the both sides of menu button, and trigger starting unit, user guiding following unit, intelligent error correction unit, identification error correction unit and end processing unit are integrated in voice self-service machine.The application also discloses corresponding method.Implementation of the present application can facilitate guiding specific users to achieve power supply network self-service.

Description

Technical Field

[0001] This invention relates to the field of network communication technology, and specifically to a guidance processing system and method based on power supply self-service. Background Technology

[0002] In power supply service halls, numerous self-service terminals are set up, allowing users to perform power-related self-services such as account opening and bill payment. Users can also access these functions via a corresponding app on their mobile phones or through WeChat official accounts or mini-programs. However, in practice, while these self-service terminals, apps, and mini-programs are very easy for young people to learn and use, they can be very time-consuming and prone to errors for some user groups (such as middle-aged and elderly people). Summary of the Invention

[0003] The technical problem to be solved by the present invention is to provide a guidance processing system and method based on power supply self-service, which can conveniently guide specific users to realize power supply network self-service.

[0004] To address the aforementioned technical problems, as one aspect of the present invention, a guidance processing system based on power supply self-service is provided, comprising at least: at least one voice self-service machine, a cloud-based main unit, and a control host, wherein the voice self-service machine, the control host, and the cloud-based main unit are electrically connected, wherein:

[0005] The voice self-service machine has an intelligent display panel on the front, with a recognition scanning probe and a voice transceiver installed on the upper side of the intelligent display panel. The voice self-service machine also has a menu button, with selection buttons on either side of the menu button. The voice self-service machine integrates the following units:

[0006] The trigger start unit is used to prompt the user to state their usage needs via a voice transceiver after detecting that the user has pressed the menu button.

[0007] The user-guided follow-up unit is used to receive the user's stated usage needs through a voice transceiver, identify them to obtain the corresponding power supply self-service instructions, retrieve the operation content corresponding to the instructions, and display it through an intelligent display panel to guide the user to follow the operation content and perform the operation on their mobile terminal.

[0008] The intelligent error correction unit is used to receive user feedback and identify the cause of the error when the user's operation is inconsistent with the content of the intelligent display panel. It then displays or sends a solution through the intelligent display panel and voice.

[0009] The error recognition and correction unit is used to receive user feedback when the user's error is not resolved, control the display of a virtual frame on the surface of the smart display panel, instruct the user to align the error interface of the electronic device with the recognition scanning probe, and display the image through the smart display panel after the recognition scanning probe scans it and automatically mirrors it. The unit processes the received and recognized image and displays and broadcasts the error cause and operation content through the smart display panel and voice transceiver.

[0010] The termination processing unit is used to complete the entire self-service system service based on the user's feedback after the user has completed the entire operation; or it is used to restart the triggering unit if the problem is not resolved, repeating the guidance process until the entire self-service system service operation is completed.

[0011] Preferably, the outer edges of the voice self-service machine are rounded, and the outer edges of the voice self-service machine are sealed.

[0012] Preferably, both the menu button and the selection button are electrically connected to the smart display panel and the voice transceiver.

[0013] Preferably, the control host is equipped with a microcontroller that connects to multiple voice self-service machines;

[0014] The voice self-service machine is equipped with an AI smart chip. It further includes a power supply unit, a data storage unit, a recognition unit, a central processing unit, a connection unit, and a transmission unit. The trigger start unit, user guidance and follow unit, intelligent error correction unit, recognition error correction unit, and end processing unit are located within the central processing unit.

[0015] The cloud-based main unit is used to receive and back up the data transmitted by the voice self-service machine.

[0016] Preferably, there are multiple voice self-service machines, and the multiple voice self-service machines are connected in parallel with the control host and the cloud host, and adjacent voice self-service machines maintain independent control of each other.

[0017] Preferably, the selection buttons on both sides of the menu button are buttons with opposite functions, namely "Yes" and "No" operations.

[0018] Accordingly, another aspect of the present invention also provides a voice guidance processing method based on power supply self-service, which is implemented using the system described above, and the method includes at least the following steps:

[0019] Step S1, trigger the startup process: After detecting that the user has pressed the menu button, prompt the user to state their usage needs through the voice transceiver;

[0020] Step S2, user-guided follow-up steps; the voice transceiver receives the user's stated usage needs, recognizes them to obtain the corresponding power supply self-service instructions, retrieves the operation content corresponding to the instructions, and displays it through the smart display panel to guide the user to follow the operation content on their mobile terminal;

[0021] Step S3, Intelligent Error Correction Step: When the user encounters a situation where the content of the intelligent display panel is inconsistent with the user's operation, the system receives the user's feedback, identifies the cause of the error stated by the user, and displays or sends a solution through the intelligent display panel and voice.

[0022] Step S4, Error Correction Step: When the user's error is not resolved, receive the user's feedback, control the display of a virtual frame on the surface of the smart display panel, instruct the user to align the error interface of the electronic device with the recognition scanning probe, the recognition scanning probe scans and displays the image through the smart display panel, and automatically mirrors it, processes the received and recognized image, and displays and broadcasts the error cause and operation content through the smart display panel and voice transceiver.

[0023] Step S5, End Processing Steps: After the user completes the entire operation, complete the entire self-service system service based on the user's feedback; or if the problem is not resolved, repeat the aforementioned steps until the entire self-service system service operation is completed.

[0024] Preferably, after the interface displayed by the intelligent display panel based on the user's error problem is resolved, the intelligent display panel returns to the interface of the user's initial problem.

[0025] Implementing the embodiments of the present invention has the following beneficial effects:

[0026] This invention provides a guidance and processing system and method for power supply self-service. After the user speaks a command, the voice self-service machine displays the result on a smart display panel, combining the command content. The user operates according to the result, and when errors occur, the machine provides autonomous voice and scanning recognition feedback. The voice self-service machine displays correct guidance based on the error type, helping the user correct the error promptly and ensuring the correct execution of the command. This system guides users in operating smart devices and providing self-service, effectively solving the existing problems of elderly people using smart devices for power supply self-service, promoting the development and popularization of technology, and improving the integration of the elderly into society. It provides the simplest guidance for users and is highly operable. Attached Figure Description

[0027] To more clearly illustrate the technical solutions in the embodiments of the present invention or the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For those skilled in the art, obtaining other drawings based on these drawings without creative effort still falls within the scope of the present invention.

[0028] Figure 1 This is a schematic diagram of an embodiment of a guidance processing system based on power supply self-service provided by the present invention;

[0029] Figure 2 for Figure 1 A magnified view of part A in the middle;

[0030] Figure 3 This is a schematic diagram of the functional structure of the voice self-service machine in this invention;

[0031] Figure 4 This is a schematic diagram of another embodiment of the guidance processing system based on power supply self-service provided by the present invention;

[0032] Figure 5 This is a schematic diagram of the main process of an embodiment of a guidance processing method based on power supply self-service provided by the present invention.

[0033] The system includes: 1. Voice self-service machine; 101. Intelligent display panel; 102. Recognition scanning probe; 103. Selection button; 104. Menu button; 105. Voice transceiver; 106. Trigger start unit; 107. User guidance follow unit; 108. Intelligent error correction unit; 109. Recognition error correction unit; 110. End processing unit; 2. Cloud main unit; 3. Control host. Detailed Implementation

[0034] To make the objectives, technical solutions, and advantages of the present invention clearer, the present invention will be further described in detail below with reference to the accompanying drawings.

[0035] like Figure 1 The diagram shown illustrates a structural schematic of an embodiment of a guidance processing system based on power supply self-service provided by the present invention; in conjunction with... Figures 2 to 4 As shown, in this embodiment, the system includes at least: at least one voice self-service machine 1, a cloud-based main unit 2, and a control host 3, wherein the voice self-service machine 1, the control host 3, and the cloud-based main unit 2 are all electrically connected, wherein:

[0036] The voice self-service machine 1 has an intelligent display panel 101 on its front. A recognition scanning probe 102 and a voice transceiver 105 are arranged on the upper side of the intelligent display panel 101. The voice self-service machine 1 further has a menu button 104, with selection buttons 103 on either side of the menu button. The voice self-service machine 1 integrates the following units:

[0037] The trigger start unit 106 is used to prompt the user to state their usage needs through a voice transceiver after detecting that the user has pressed the menu button. In a specific example, the user presses the menu button 104 on the surface of the voice self-service machine 1 once. After the voice self-service machine 1 issues an instruction reminder, the user states their usage needs. The voice self-service machine 1 receives the user's instruction through the voice transceiver 105 and retrieves the instruction content, which is then displayed through the intelligent display panel 101.

[0038] The user-guided follow-up unit 107 is used to receive the user's stated usage needs through a voice transceiver, identify them to obtain the corresponding power supply self-service instructions, retrieve the operation content corresponding to the instructions, and display it through the smart display panel to guide the user to follow the operation content and perform the operation on their mobile terminal; in a specific example, the user follows the operation and performs the operation according to the steps displayed on the smart display panel 101.

[0039] The intelligent error correction unit 108 is used to receive user feedback and identify the cause of the error when the user encounters a situation that is inconsistent with the content of the intelligent display panel during operation. The solution is then displayed or sent through the intelligent display panel and voice. In a specific example, when the user encounters a situation that is inconsistent with the content of the intelligent display panel 101 during operation, the user can press the menu button 104 twice and then release it. After the voice self-service machine 1 issues an instruction reminder, the user can state the cause of the error. The voice self-service machine 1 will then identify the user's request and provide feedback through the intelligent display panel 101 and the voice transceiver 105.

[0040] The error correction unit 109 is used to receive user feedback when the user's error is not resolved, control the display of a virtual frame on the surface of the smart display panel, instruct the user to align the error interface of the electronic device with the recognition scanning probe, and display the error on the smart display panel after scanning, and automatically mirror it. The received and recognized image is processed, and the error reason and operation content are displayed and broadcast through the smart display panel and the voice transceiver. In a specific example, if the error is still not resolved, the user can press and hold the menu button 104. At this time, a virtual frame is displayed on the surface of the smart display panel 101, and the user aligns the error interface of the electronic device with the recognition scanning probe 102. After scanning, the error on the smart display panel 102 is displayed, and automatically mirrored. The voice self-service machine 1 receives and processes the recognized image, and displays and broadcasts the error reason and operation content through the smart display panel 101 and the voice transceiver 105.

[0041] The termination processing unit 110 is used to complete the entire self-service system operation based on the user's feedback after the user completes the entire operation; or, if the problem remains unresolved, to restart the triggering unit, repeating the guidance process until the entire self-service system operation is completed. In a specific example, if the problem is resolved after all processes are completed, the user can click the selection button 103 once on one side to complete the entire self-service system operation; if the problem is not resolved, the user can click the selection button 103 once on the other side to repeat the guidance process until the operation is completed.

[0042] Understandably, the identification scanning probe 102 is mainly used for identifying the interface of external devices. The intelligent display panel 101 has a voice transceiver 105 near the top surface. The voice self-service machine 1 has a menu button 104 on the top surface, and selection buttons 103 on both sides of the menu button 104. The outer edges of the voice self-service machine 1 are rounded and sealed. The menu button 104 and selection buttons 103 are electrically connected to the intelligent display panel 101 and the voice transceiver 105. This changes the traditional virtual network form of the voice room structure, and instead uses the control host 3 and the cloud host 2 in conjunction with the physical structure of the self-service machine to form the physical components of the voice room. This allows users to solve problems in the process of using the network and intelligent devices through offline self-service operation, which is convenient to operate and can provide the simplest guidance to users, making it highly operable.

[0043] More specifically, the control host is equipped with a microcontroller that connects multiple voice self-service machines; each voice self-service machine is equipped with an AI smart chip, and further includes a power supply device, a data storage unit, a recognition unit, a central processing unit, a connection unit, and a transmission unit; the trigger start unit, user guidance follow unit, intelligent error correction unit, recognition error correction unit, and end processing unit are located in the central processing unit.

[0044] The cloud-based main unit is used to receive and back up the data transmitted by the voice self-service machine.

[0045] More specifically, such as Figure 4 As shown, in some examples, there can be multiple voice self-service machines, and these multiple voice self-service machines are connected in parallel with the control host and the cloud entity, with adjacent voice self-service machines maintaining independent control of each other.

[0046] The selection buttons on either side of the menu button have opposite functions, namely "Yes" and "No".

[0047] It is understandable that before use, the voice self-service machine 1 imports data from a big data network for its internal AI chip to provide data analysis and support. For example, if the user's instruction is to pay for electricity, the machine will automatically bring up the electricity payment interface after the user outputs the instruction to the voice self-service machine 1. This interface is displayed on the smart display panel 101, which consists of vertically stitched images, with each image showing an entire screen of the smart display panel 101. The smart display panel 101 is touch-sensitive, facilitating switching between multiple interface steps. Users can switch between multiple interfaces by swiping, starting from opening the payment interface and following the prompts step by step. Users can also perform synchronous operations using their mobile phones, and can correct any errors that occur during any step, thus completing the entire instruction operation.

[0048] like Figure 5 The diagram illustrates the main flow of an embodiment of a voice guidance processing method for power supply self-service provided by the present invention. In this embodiment, it employs the methods described above... Figures 1 to 4 The system shown is implemented, and the method includes at least the following steps:

[0049] Step S1, trigger the startup process: After detecting that the user has pressed the menu button, prompt the user to state their usage needs through the voice transceiver;

[0050] Step S2, user-guided follow-up steps; the voice transceiver receives the user's stated usage needs, recognizes them to obtain the corresponding power supply self-service instructions, retrieves the operation content corresponding to the instructions, and displays it through the smart display panel to guide the user to follow the operation content on their mobile terminal;

[0051] Step S3, Intelligent Error Correction Step: When the user encounters a situation where the content of the intelligent display panel is inconsistent with the user's operation, the system receives the user's feedback, identifies the cause of the error stated by the user, and displays or sends a solution through the intelligent display panel and voice.

[0052] Step S4, Error Correction Step: When the user's error is not resolved, receive the user's feedback, control the display of a virtual frame on the surface of the smart display panel, instruct the user to align the error interface of the electronic device with the recognition scanning probe, the recognition scanning probe scans and displays the image through the smart display panel, and automatically mirrors it, processes the received and recognized image, and displays and broadcasts the error cause and operation content through the smart display panel and voice transceiver.

[0053] Step S5, End Processing Steps: After the user completes the entire operation, complete the entire self-service system service based on the user's feedback; or if the problem is not resolved, repeat the aforementioned steps until the entire self-service system service operation is completed.

[0054] In one embodiment, after the interface displayed by the smart display panel based on the user's error problem is resolved, the smart display panel returns to the interface of the user's initial problem.

[0055] For more details, please refer to and combine with the above. Figures 1 to 4 The description of that will not be repeated here.

[0056] Implementing the embodiments of the present invention has the following beneficial effects:

[0057] This invention provides a guidance and processing system and method for power supply self-service. After the user speaks a command, the voice self-service machine displays the result on a smart display panel, combining the command content. The user operates according to the result, and when errors occur, the machine provides autonomous voice and scanning recognition feedback. The voice self-service machine displays correct guidance based on the error type, helping the user correct the error promptly and ensuring the correct execution of the command. This system guides users in operating smart devices and providing self-service, effectively solving the existing problems of elderly people using smart devices for power supply self-service, promoting the development and popularization of technology, and improving the integration of the elderly into society. It provides the simplest guidance for users and is highly operable.

[0058] Those skilled in the art will understand that embodiments of the present invention can be provided as methods, apparatus, or computer program products. Therefore, the present invention can take the form of a completely hardware embodiment, a completely software embodiment, or an embodiment combining software and hardware aspects. Furthermore, the present invention can take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, etc.) containing computer-usable program code.

[0059] This invention is described with reference to flowchart illustrations and / or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each block of the flowchart illustrations and / or block diagrams, and combinations of blocks in the flowchart illustrations and / or block diagrams, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, special-purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, generate instructions for implementing the flowchart illustrations and / or block diagrams. Figure 1 One or more processes and / or boxes Figure 1 A device that provides the functions specified in one or more boxes.

[0060] The above description is merely a preferred embodiment of the present invention and should not be construed as limiting the scope of the invention. Therefore, any equivalent variations made in accordance with the claims of the present invention are still within the scope of the present invention.

Claims

1. A guidance processing system based on power supply self-service, characterized in that, At least including: The system includes at least one voice-activated self-service machine, a cloud-based main unit, and a control host, all of which are electrically connected. The voice self-service machine has an intelligent display panel on the front, with a recognition scanning probe and a voice transceiver installed on the upper side of the intelligent display panel. The voice self-service machine also has a menu button, with selection buttons on either side of the menu button. The voice self-service machine integrates the following units: The trigger start unit is used to prompt the user to state their usage needs via a voice transceiver after detecting that the user has pressed the menu button. The user-guided follow-up unit is used to receive the user's stated usage needs through a voice transceiver, identify them to obtain the corresponding power supply self-service instructions, retrieve the operation content corresponding to the instructions, and display it through an intelligent display panel to guide the user to follow the operation content and perform the operation on their mobile terminal. The intelligent error correction unit is used to receive user feedback and identify the cause of the error when the user's operation is inconsistent with the content of the intelligent display panel. It then displays or sends a solution through the intelligent display panel and voice. The error recognition and correction unit is used to receive user feedback when the user's error is not resolved, control the display of a virtual frame on the surface of the smart display panel, instruct the user to align the error interface of the mobile terminal with the recognition scanning probe, and display the image through the smart display panel after the recognition scanning probe scans it and automatically mirrors it. The unit processes the received and recognized image and displays and broadcasts the error cause and operation content through the smart display panel and voice transceiver. The termination processing unit is used to complete the entire self-service system service based on the user's feedback after the user completes the entire operation; or it is used to restart the triggering unit if the problem is not resolved, repeating the guidance process until the entire self-service system service operation is completed.

2. The system as described in claim 1, characterized in that, The outer edges of the voice self-service machine are all rounded, and the outer edges of the voice self-service machine are all sealed.

3. The system as described in claim 2, characterized in that, The menu button and selection button are electrically connected to the smart display panel and the voice transceiver.

4. The system as described in claim 3, characterized in that, in: The control host is equipped with a microcontroller that connects to multiple voice self-service machines; The voice self-service machine is equipped with an AI smart chip. It further includes a power supply unit, a data storage unit, a recognition unit, a central processing unit, a connection unit, and a transmission unit. The trigger start unit, user guidance and follow unit, intelligent error correction unit, recognition error correction unit, and end processing unit are located within the central processing unit. The cloud-based main unit is used to receive and back up the data transmitted by the voice self-service machine.

5. The system as described in claim 4, characterized in that, There are multiple voice self-service machines, and each of the multiple voice self-service machines is connected in parallel with the control host and the cloud host, and adjacent voice self-service machines maintain independent control of each other.

6. The system as described in claim 5, characterized in that, The selection buttons on either side of the menu button have opposite functions, namely "Yes" and "No".

7. A voice guidance processing method based on power supply self-service, implemented using the system described in any one of claims 1 to 6, the method comprising at least the following steps: Step S1, trigger the startup process: After detecting that the user has pressed the menu button, prompt the user to state their usage needs through the voice transceiver; Step S2, user-guided follow-up steps; the voice transceiver receives the user's stated usage needs, recognizes them to obtain the corresponding power supply self-service instructions, retrieves the operation content corresponding to the instructions, and displays it through the smart display panel to guide the user to follow the operation content on their mobile terminal; Step S3, Intelligent Error Correction Step: When the user encounters a situation where the content of the intelligent display panel is inconsistent with the user's operation, the system receives the user's feedback, identifies the cause of the error stated by the user, and displays or sends a solution through the intelligent display panel and voice. Step S4, Error Correction Step: When the user's error is not resolved, receive the user's feedback, control the display of a virtual frame on the surface of the smart display panel, instruct the user to align the error interface of the mobile terminal with the recognition scanning probe, the recognition scanning probe scans and displays the image through the smart display panel, and automatically mirrors it, processes the received and recognized image, and displays and broadcasts the error cause and operation content through the smart display panel and voice transceiver. Step S5, End Processing Steps: After the user completes the entire operation, complete the entire self-service system service based on the user's feedback; Alternatively, if the problem remains unresolved, repeat the aforementioned steps until the entire self-service system operation is completed.

8. The method as described in claim 7, characterized in that, Once the user's error question is resolved, the intelligent display panel returns to the interface that initially displayed the user's question.

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