Questionnaire pushing method, questionnaire pushing device and electronic equipment

Abstract

The application provides a questionnaire pushing method, a questionnaire pushing device and electronic equipment. The method is executed by an operation terminal and includes the following steps: determining a selected pushing channel from a plurality of selectable pushing channels of a questionnaire; generating a pushing template corresponding to the selected pushing channel, the pushing template being used for instructing pushing the questionnaire through the pushing channel; and sending the pushing template to a questionnaire survey platform, so that the questionnaire survey platform pushes the questionnaire based on the pushing template. The method first determines the selected pushing channel from the plurality of selectable pushing channels, and then generates the pushing template for instructing pushing the questionnaire through the selected pushing channel, so that the questionnaire survey platform pushes the questionnaire based on the pushing template. The configuration process of the questionnaire of different pushing channels is simplified, and the configuration efficiency of the questionnaire is improved.

Description

Technical Field

[0001] This application relates to the field of questionnaire survey technology, and in particular to a questionnaire delivery method, a questionnaire delivery device, and an electronic device. Background Technology

[0002] As society develops and the pace of life accelerates, businesses need to conduct surveys for different customer groups to better serve them. Furthermore, to increase customer response rates and fully leverage the effectiveness of surveys, different channels should be selected for distribution in different scenarios.

[0003] There are many existing questionnaire distribution channels and systems used, and the inability to combine different channels makes the process quite complex. Summary of the Invention

[0004] This application provides a questionnaire delivery method, a questionnaire delivery device, and an electronic device, which improves the efficiency of questionnaire configuration.

[0005] Firstly, a questionnaire push method is provided, executed by the operation terminal, which includes:

[0006] The selected push channel was determined from the multiple selectable push channels for the survey questionnaire;

[0007] Generate a push template corresponding to the selected push channel, the push template being used to indicate that the questionnaire is pushed through the push channel;

[0008] The push template is sent to the questionnaire survey platform so that the questionnaire survey platform can push the questionnaire based on the push template.

[0009] Secondly, a questionnaire delivery method is provided, executed by the questionnaire survey platform, which includes:

[0010] The system receives a push template for a survey questionnaire sent by an operating terminal. The push template is used to instruct the survey questionnaire to be pushed through a preset push channel, which is determined from a plurality of selectable push channels for the survey questionnaire.

[0011] The survey questionnaire is pushed out through the push channel based on the push template.

[0012] Thirdly, a questionnaire delivery device is provided, the device comprising:

[0013] The processing module is used to determine the selected push channel from multiple selectable push channels for the survey questionnaire;

[0014] The processing module is also used to generate a push template corresponding to the selected push channel, the push template being used to indicate that the questionnaire is pushed through the push channel;

[0015] The sending module is used to send the push template to the questionnaire survey platform so that the questionnaire survey platform can push the questionnaire based on the push template.

[0016] Thirdly, a questionnaire delivery device is provided, the device comprising:

[0017] A receiving module is used to receive a push template of a survey questionnaire sent by an operating terminal. The push template is used to instruct the survey questionnaire to be pushed through a preset push channel, which is determined from a plurality of selectable push channels for the survey questionnaire.

[0018] The push module is used to push the survey questionnaire through the push channel based on the push template.

[0019] Fifthly, an electronic device is provided, comprising:

[0020] Memory, used to store executable program code;

[0021] A processor is configured to call and run the executable program code from the memory, causing the electronic device to perform the methods described in the first or second aspect.

[0022] Sixthly, a computer program product is provided, comprising: computer program code, which, when executed on a computer, causes the computer to perform the methods described in the first or second aspect above.

[0023] In a seventh aspect, a computer-readable storage medium is provided that stores computer program code, which, when executed on a computer, causes the computer to perform the methods described in the first or second aspect.

[0024] This application provides a questionnaire push method, executed by an operation terminal, comprising: determining a selected push channel from multiple selectable push channels for the questionnaire; generating a push template corresponding to the selected push channel, the push template indicating that the questionnaire should be pushed through the push channel; and sending the push template to a questionnaire survey platform, so that the questionnaire survey platform pushes the questionnaire based on the push template. Through the above technical solution, by first selecting a push channel and then generating a push template to indicate that the questionnaire should be pushed through the selected push channel, the questionnaire survey platform can push the questionnaire based on the push template, simplifying the configuration process of questionnaires for different push channels and improving the configuration efficiency of questionnaires.

[0025] It should be understood that the above general description and the following detailed description are exemplary and explanatory only, and do not limit this application. Attached Figure Description

[0026] Figure 1 This is a schematic diagram of a questionnaire push system provided in an embodiment of this application;

[0027] Figure 2 This is a flowchart illustrating a questionnaire delivery method provided in an embodiment of this application;

[0028] Figure 3 This is a schematic diagram of a visual interface provided in an embodiment of this application;

[0029] Figure 4 This is a schematic diagram illustrating the selection of push notification methods on a visual interface, as provided in an embodiment of this application.

[0030] Figure 5 This is a schematic diagram illustrating the selection of the expiration date on a visual interface, as provided in an embodiment of this application.

[0031] Figure 6 This is a flowchart illustrating a questionnaire delivery method provided in an embodiment of this application;

[0032] Figure 7 This is a schematic diagram of the structure of a questionnaire delivery device provided in an embodiment of this application;

[0033] Figure 8 This is a schematic diagram of the structure of a questionnaire delivery device provided in an embodiment of this application;

[0034] Figure 9 This is a schematic diagram of the structure of an electronic device provided in an embodiment of this application. Detailed Implementation

[0035] The technical solutions in this application will be clearly and thoroughly described below with reference to the accompanying drawings. In the description of the embodiments of this application, unless otherwise stated, " / " means "or," for example, A / B can mean A or B. "And / or" in the text is merely a description of the relationship between related objects, indicating that three relationships can exist. For example, A and / or B can represent: A existing alone, A and B existing simultaneously, and B existing alone. Furthermore, in the description of the embodiments of this application, "multiple" refers to two or more than two.

[0036] Hereinafter, the terms "first" and "second" are used for descriptive purposes only and should not be construed as implying or suggesting relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include one or more of that feature.

[0037] Figure 1 This is a schematic diagram of a questionnaire push system provided in an embodiment of this application.

[0038] See Figure 1 The questionnaire push system includes an operation terminal 10, a questionnaire survey platform 20, and a client 30.

[0039] The operation terminal 10 is used to determine the selected push channel from multiple selectable push channels for the questionnaire; generate a push template corresponding to the selected push channel, which is used to instruct the questionnaire to be pushed through the push channel; and send the push template to the questionnaire survey platform so that the questionnaire survey platform can push the questionnaire based on the push template.

[0040] The questionnaire survey platform 20 is used to receive the questionnaire push template sent by the operation terminal. The push template is used to instruct the questionnaire to be pushed through a preset push channel. The preset push channel is determined from multiple selectable push channels for the questionnaire. The questionnaire is pushed through the push channel based on the push template.

[0041] The client 30 is used to communicate with the questionnaire survey platform 20 via the network, receive the questionnaires pushed by the questionnaire survey platform 20, and return the survey results of the questionnaires to the questionnaire survey platform 20.

[0042] In this embodiment, the operating terminal 10 can be an independent physical operating terminal, an operating terminal cluster or a distributed system composed of multiple physical operating terminals, or a cloud operating terminal that provides basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communication, middleware services, domain name services, security services, content delivery networks (CDN), and big data and artificial intelligence platforms. This embodiment does not specifically limit this.

[0043] In some embodiments, the questionnaire survey platform 20 is hosted on a virtual server or physical server, etc. Users log in to the login address provided by the questionnaire survey platform through a terminal, and then input information in the visual interface provided by the questionnaire survey platform 20. In other embodiments, the visual interface provided by the questionnaire survey platform 20 is installed on the user terminal in the form of an application (APP), and receives user input based on the user terminal, which includes mobile terminals such as mobile phones and fixed terminals such as desktop computers. The visual interface can be implemented by an electronic device with visual user interaction capabilities, such as a personal computer (PC), a server, or a mobile client. This application embodiment does not limit the specific device providing the visual interface. In this application embodiment, the visual interface can be displayed through any display device, such as a computer monitor or a mobile phone touchscreen. Simultaneously, users can interact with the visual interface through interactive devices (such as a mouse, keyboard, handwriting tablet, touchscreen), and can perform operations on the interface. These operations include clicking the mouse, inputting text, etc.

[0044] Optionally, a visual interface can be created using various existing visual interface generation tools (software or hardware). The interface can be web-based or an executable program, and this application embodiment does not limit this.

[0045] Optionally, the visual interface also allows for the setting and adjustment of parameters related to the questionnaire. These parameters are the elements that constitute the questionnaire survey and include: questionnaire name, questionnaire type, number of questionnaires, questionnaire usage rules, questionnaire validity period, questionnaire scope of use, and questionnaire configuration task instructions.

[0046] In this embodiment, client 30 can refer to either a software application (APP) or a terminal device; this embodiment does not specifically limit the number. The number of clients 30 can be one or multiple; this embodiment does not specifically limit the number. It should be understood that client 30 has a visual display interface and can interact with the customer, enabling the customer to respond to questionnaires pushed by the survey platform. In this embodiment, the network can be a wired network or a wireless network; this application does not specifically limit the number.

[0047] Figure 2 This is a schematic flowchart of a questionnaire push method provided in an embodiment of this application.

[0048] It should be understood that the questionnaire push method provided in this application embodiment can be applied to operating terminals.

[0049] See Figure 2 As shown, the questionnaire delivery method includes the following steps.

[0050] Step 201: Determine the selected push channel from the multiple selectable push channels of the questionnaire.

[0051] In this application embodiment, a questionnaire refers to a questionnaire that collects data by requiring respondents to answer detailed and comprehensive questions.

[0052] In this embodiment of the application, the push channel is used to push the questionnaire to the target of the questionnaire, and the push channel is a medium or information carrier that can push information.

[0053] For example, multiple selectable push channels include mobile apps, in-vehicle systems, SMS messages, and PCs.

[0054] In some embodiments, the questionnaire is obtained from multiple data sources. Before step 201, the method further includes: determining the data source of the questionnaire; and determining the recipients of the questionnaire based on the data source of the questionnaire.

[0055] Optionally, the data source for the questionnaire can be different business systems, and the target audience for the questionnaire to be pushed to is the customer of the corresponding business system. For example, different business systems include: potential customer system, sales system, after-sales system, etc., and the target audience for the questionnaire to be pushed to includes potential customers, existing customers, after-sales customers, etc. Each business system connects to the operation terminal through a specific data interface, and the service can aggregate the data transmitted by each business system through this common data interface.

[0056] In some embodiments, step 201 includes:

[0057] A visual interface for displaying the survey questionnaire is provided, which includes multiple selectable push channels. In response to the selection of multiple selectable push channels on the visual interface, the selected push channel is determined.

[0058] For example, Figure 3 This is a schematic diagram of a visual interface provided in an embodiment of this application. See also... Figure 3 As shown, the visualization interface displays at least one selectable push channel.

[0059] Optionally, the visualization interface is the visualization interface corresponding to the data source of the questionnaire, such as the visualization interface corresponding to different business systems. The visualization interface includes at least one channel for pushing the questionnaire to the target audience.

[0060] Optionally, the data sources for the survey questionnaire may also include: after-sales surveys, telephone surveys, smart maintenance, application (APP) surveys, SMS surveys, and manual imports.

[0061] Optional, combined Figure 4 and Figure 5 As shown, the visualization interface can also display the validity period of at least one push format or push template. This application embodiment does not limit the display format of the push channel, push format, and validity period; these can be set according to actual needs.

[0062] Optionally, the visual interface displays multiple push channels, and for a single target audience, multiple push channels can be combined to push the survey questionnaire.

[0063] In this way, by selecting and configuring push channels on the visual interface, the configuration process for questionnaires for different push channels is simplified, and the efficiency of questionnaire configuration is improved.

[0064] In some embodiments, step 201 further includes any one of the following:

[0065] By using a sampling method, at least one of the multiple selectable channels for sending the questionnaire was determined as the selected channel.

[0066] All of the multiple selectable channels for sending the survey questionnaire were selected as the chosen channels.

[0067] Based on the type of survey questionnaire, the selected push channel is determined from the multiple selectable push channels for the survey questionnaire.

[0068] Optional sampling methods include, but are not limited to: random sampling, stratified random sampling, matrix sampling, cluster sampling, systematic sampling, and multi-stage sampling.

[0069] Optionally, the questionnaire type includes a data source type. Accordingly, based on the questionnaire type, the selected push channel is determined from multiple selectable push channels, including: selecting the push channel that most closely matches the data source type of the questionnaire as the selected push channel. The data source type indicates the source of the questionnaire, including: random interviews, telephone surveys, smart maintenance, APP surveys, etc.

[0070] In this way, by determining the channels for distributing questionnaires in a diversified manner, the channels for sending questionnaires to the target audience are enriched, and personalized services are provided to the target audience.

[0071] Step 202: Generate the push template corresponding to the selected push channel.

[0072] The push template is used to indicate whether the survey questionnaire should be pushed through the selected push channel.

[0073] For example, the selected push channels include at least one of mobile apps, in-vehicle systems, SMS messages, and PCs.

[0074] In some embodiments, step 202 includes:

[0075] A1. Display at least one selectable push format corresponding to the selected push channel in the visual interface of the survey questionnaire;

[0076] A2. In response to the selection of at least one selectable push format on the visual interface, a push template is generated, which is used to instruct the questionnaire to be pushed through the selected push channel in accordance with the selected push format.

[0077] The "push format" refers to the method used when sending a questionnaire to the recipient.

[0078] Examples of push notification formats include notifications from the message notification center, pop-ups in the app, SMS messages containing the URL of a survey questionnaire, and messages from the vehicle's infotainment system.

[0079] In this embodiment of the application, the selection operation can be a click operation or a touch operation, and this embodiment of the application does not specifically limit it.

[0080] Optionally, there is a first correspondence between the push channel and the push format, which is pre-set and imported into the operation terminal by the operators.

[0081] For example, the correspondence between push channels and push formats is shown in Table 1.

[0082] Table 1

[0083] Mobile App Notification Center Notifications / App Pop-ups In-vehicle infotainment system In-vehicle infotainment messages mobile phone text messages SMS message containing the survey questionnaire URL PC Email / Pop-up

[0084] For example, see Figure 4 As shown in (a), when the user selects the mobile app as the push channel on the visual interface, in Figure 4 (b) shows that the push format corresponding to the mobile APP push channel is message notification center notification / APP pop-up.

[0085] Optionally, if multiple push channels are selected in step 202, the selectable push formats corresponding to the multiple selected push channels will be displayed.

[0086] In this way, the user first selects the push channel and then the push format on the visual interface, and finally generates a push template to instruct the questionnaire to be pushed through the selected push channel and in the selected push format. This allows the questionnaire platform to push the questionnaire based on the push template, simplifying the configuration process of questionnaires with different push channels and push formats and improving the configuration efficiency of questionnaires.

[0087] In some embodiments, A2 includes:

[0088] In response to the selection of at least one selectable push format on the visual interface, the push content element configuration interface corresponding to the selected push format is displayed. The push content element configuration interface is used to configure the push content of the questionnaire, and the push content is used to trigger the display of the questionnaire. In response to the confirmation operation of the configured push content on the push content element configuration interface, a push template for the questionnaire is generated based on the push channel, push format, and push content.

[0089] In this embodiment, the push content includes at least one of push text, push title, and push image. When configuring the push text, push title, and push image on the push content element configuration interface, a questionnaire corresponding to different configuration methods can be displayed, facilitating the selection of the questionnaire configuration method.

[0090] In this embodiment, the push notification text, push title, and push image can all be manually entered by the operations personnel on the visual interface.

[0091] Optionally, there is a pre-set second correspondence between the push format and the push text, push title and push image. Step 202 further includes: in response to the selection operation of at least one selectable push format on the visual interface, determining the push text, push title and push image corresponding to the selected push format according to the second correspondence.

[0092] Optionally, the operating terminal establishes push rules for questionnaires based on factors such as the survey topic, planned survey time, planned number of surveys, and information about the survey participants. A push template for the questionnaire is generated based on the third-party correspondence between these push rules and the push format. For example, according to the regulations of the China Insurance Regulatory Commission, the follow-up process for newly underwritten policies must be recorded in its entirety. Questionnaires on this topic are only suitable for channels with recording capabilities, such as apps and WeChat. Therefore, such questionnaires will be pushed to clients with apps or WeChat mini-programs installed. Similarly, if the survey is conducted during the day, to avoid interfering with the client's work, such questionnaires will be pushed to clients with apps or WeChat mini-programs installed, allowing the client to choose a suitable time to complete the questionnaire.

[0093] Optionally, the push notification content configuration interface can also configure the content of the survey. For example, the survey can be configured as single-choice, multiple-choice, or open-ended, allowing customers to select questions. Alternatively, to facilitate customer responses, the survey can be configured as an audio message. Correspondingly, the push notification template also includes the survey content corresponding to the push notification format.

[0094] Optionally, the push notification text, push notification title, and push notification image are determined by the topic of the survey questionnaire. For example, if the topic of the survey questionnaire is car purchase satisfaction evaluation, the push notification text is in the form of Table 2.

[0095] Table 2

[0096]

[0097] In this way, by first selecting the push channel on the visual interface, then selecting the push format of the questionnaire, and finally configuring the push content corresponding to the selected push format in the push content element configuration interface, a push template is generated. This push template is used to instruct the push content of the questionnaire to be pushed through the selected push channel and according to the selected push format, which simplifies the process of configuring the push channel, push format and push content of the questionnaire and improves the efficiency of configuring the questionnaire.

[0098] Optionally, A2 further includes: in response to a selection operation on the visual interface for at least one selectable push format, displaying at least one configured push template corresponding to the selected push format; and in response to a selection operation on the visual interface for at least one configured push template, determining the selected configured push template as the push template for the questionnaire.

[0099] In this way, the push template corresponding to the selected push format can be obtained without the need for operators to manually input, simplifying the process of configuring questionnaires.

[0100] Step 203: Send the push template to the questionnaire survey platform so that the questionnaire survey platform can push the questionnaire based on the push template.

[0101] The questionnaire survey platform is used to send questionnaires to the recipients.

[0102] In some embodiments, the operating terminal periodically sends push templates to the questionnaire survey platform. Optionally, the sending cycle of the questionnaire can be set by the user, wherein the sending cycle can be set to any one of each calendar year, each calendar quarter, each calendar month, each week, each calendar day, or a specified number of days; for example, the default sending cycle is each calendar day.

[0103] In one possible implementation, before step 203, the method further includes: determining whether the current push template is manually imported or configured on a visual interface; if it is manually imported, then determining the manually imported push template as the push template for the questionnaire; if it is configured on a visual interface, then displaying the visual interface and generating the push template for the questionnaire based on the selection operation on the visual interface.

[0104] Optionally, after generating the push template corresponding to the selected push format, the operations terminal assigns a number or remarks to the push template and stores the push template and the number or remarks on the electronic device. In this way, when operations personnel view the push template, they can determine which scenarios the push template is applicable to based on the number or remarks, and then adjust or improve the push template, thereby improving the flexibility of pushing survey questionnaires.

[0105] Optionally, a push template sample database can be set up for the generated push templates. The generated push templates can be stored in this push template sample database. When it is necessary to view the push templates, samples can be directly extracted from the push template sample database to obtain multiple push templates.

[0106] In some embodiments, the visualization interface further includes at least one selectable configured push template, and the method further includes: in response to a selection operation of a configured push template on the visualization interface, determining the selected configured push template as the push template for the questionnaire.

[0107] Among them, the configured push template is the push template that has been selected more than the number of times.

[0108] In this embodiment, the number of occurrences threshold is preset by the operator. Optionally, the number of occurrences threshold can be a specific value or a range of occurrences; this embodiment does not specifically limit this.

[0109] Optionally, the configured push template is selected from a push template sample database.

[0110] In this way, there is no need for operations staff to configure push channels, push formats, and push content. By selecting a push template that has already been used as the push template for this survey, the process of configuring the survey is simplified.

[0111] In some embodiments, the visualization interface further includes a validity period configuration area, and the method further includes: in response to a validity period configuration operation on the visualization interface, determining the validity period corresponding to the validity period configuration operation; and saving the push template within the validity period.

[0112] In this embodiment, the validity period is the validity period of the generated push template.

[0113] Optionally, the validity period of the push template can be configured on the visual interface. For example, see [link to example]. Figure 5 As shown in (a), when the validity period is selected on the visual interface, the validity period configuration options are displayed. When the user does not select the validity period on the visual interface, the validity period configuration operation corresponding to the validity period configuration operation is not executed, and the step of saving the push template within the validity period is not performed.

[0114] Understandably, due to the time-sensitive nature of business operations, push templates also have a time limit and need to be adjusted according to changes in business operations. At the same time, push templates for different projects may not be compatible. Therefore, it is necessary to set an expiration date for push templates so that the push templates become invalid after the project ends, in order to avoid affecting the push templates for generating questionnaires in the next project.

[0115] In this way, configuring the validity period of the questionnaire push template on the visual interface allows for targeted settings for different push templates, avoiding conflicts caused by different push templates.

[0116] This application provides a questionnaire push method, executed by an operating terminal, comprising: determining a selected push channel from multiple selectable push channels for the questionnaire; generating a push template corresponding to the selected push channel, the push template indicating that the questionnaire should be pushed through the push channel; and sending the push template to a questionnaire survey platform, so that the questionnaire survey platform pushes the questionnaire based on the push template. Through the above technical solution, by first selecting a push channel and then generating a push template to indicate that the questionnaire should be pushed through the selected push channel, the questionnaire survey platform can push the questionnaire based on the push template, simplifying the configuration process of questionnaires for different push channels and improving the configuration efficiency of questionnaires.

[0117] Figure 6 This is a schematic flowchart of a questionnaire push method provided in an embodiment of this application.

[0118] It should be understood that the questionnaire push method provided in this application embodiment can be applied to questionnaire survey platforms.

[0119] See Figure 6 As shown, the questionnaire delivery method includes the following steps.

[0120] Step 601: Receive the questionnaire template sent by the operation terminal.

[0121] The push template is used to instruct the questionnaire to be pushed through a preset push channel, which is determined from multiple selectable push channels for the questionnaire.

[0122] Optionally, the push template includes the correspondence between the push channel and the survey questionnaire.

[0123] Step 602: Push the survey questionnaire through the push channel based on the push template.

[0124] Optionally, the preset push channels can be configured through the visual interface of the survey questionnaire displayed on the operation terminal. See above for detailed configuration methods, which will not be repeated here.

[0125] In some embodiments, the push template further includes a preset push format and preset push content, the preset push content being used to trigger the display of the survey questionnaire, and step 602 includes: pushing the preset push content of the survey questionnaire through a preset push channel in accordance with the preset push format.

[0126] In this embodiment of the application, the preset push content includes at least one of preset push text, preset push title, and preset push image, and the preset push content can be configured on the push content element configuration interface.

[0127] For example, the preset push content includes a preset push message, which is "Are you satisfied with the service of Store A during the car purchase process? Welcome to give your feedback!". Step 602 includes: sending a push questionnaire containing the push message "Are you satisfied with the service of Store A during the car purchase process? Welcome to give your feedback!" to the target audience of the survey through the push channel of the mobile APP, according to the push format of the APP pop-up.

[0128] In this way, the channels, formats, and content for sending surveys can be obtained based on the template, eliminating the need for manual input by operations staff, thus simplifying the process of sending surveys and improving efficiency.

[0129] In some embodiments, after step 602, the method further includes:

[0130] The results of the survey questionnaires received;

[0131] If the survey results are not received within the preset time, the survey will be resent via other push notification methods, which are push notification methods other than the preset push notification methods.

[0132] or,

[0133] If the survey results cannot be identified, the questionnaire will be resent via other methods.

[0134] In this embodiment of the application, the preset time can be set by the user. The preset time can be set to any one of a quarter, a month, a week, a day, or a specified number of days; for example, the default preset time is a week.

[0135] For example, if a customer answers a survey via WeChat voice message, and the survey platform cannot accurately identify the results, the survey will be sent to the customer via SMS or a pop-up in the mobile app, allowing the customer to answer the survey again. Alternatively, if a survey is sent to a customer via the vehicle's infotainment system, and the customer hasn't responded within a week due to not driving recently, the survey can be sent to the customer via SMS.

[0136] In this way, if the survey results are not received or cannot be identified, the survey can be sent to the target audience again, thus ensuring the accuracy of the survey results.

[0137] Optionally, in some special cases where multiple channels have been tried but the survey results still cannot be collected or identified, customer service personnel can be allowed to intervene manually and complete the questionnaire by telephone.

[0138] Optionally, customers can customize the push notification format within the client application; the survey platform will then use this customized format as the push notification format for the survey. For example, if customer A downloads the mobile app and sets it to receive surveys only through the app's notification center, then the corresponding survey notification for that customer will be sent via the notification center. Optionally, customers can also customize which channels they do not receive survey notifications from; the survey platform will then use other push notification formats besides these channels as the survey push notification format. For example, if customer B sets it to not receive survey-related SMS messages, then other push notification formats besides SMS messages, such as notification center messages, app pop-ups, and in-vehicle system messages, will be used as the survey push notification format.

[0139] Optionally, once all questionnaires for a topic have been sent out, the survey platform will create a statistical list. When the survey results are received from the customers, the results will be populated into this statistical list.

[0140] This application provides a questionnaire push method, executed by a questionnaire survey platform, comprising: receiving a questionnaire push template sent by an operating terminal, the push template indicating that the questionnaire should be pushed through a preset push channel, the preset push channel being determined from a plurality of selectable push channels for the questionnaire; and pushing the questionnaire through the push channel based on the push template. Through this technical solution, the questionnaire survey platform receives the questionnaire push template sent by the operating terminal and obtains the questionnaire push channel through the push template, eliminating the need to configure the questionnaire push channel, simplifying the questionnaire push process, and improving the efficiency of questionnaire push.

[0141] Figure 7 This is a schematic diagram of the structure of a questionnaire push device provided in an embodiment of this application.

[0142] For example, such as Figure 7 As shown, the questionnaire delivery device may include:

[0143] Processing module 701 is used to determine the selected push channel from multiple selectable push channels for the questionnaire;

[0144] The processing module 701 is also used to generate a push template corresponding to the selected push channel. The push template is used to indicate that the questionnaire is pushed through the push channel.

[0145] The sending module 702 is used to send the push template to the questionnaire survey platform so that the questionnaire survey platform can push the questionnaire based on the push template.

[0146] In other embodiments of this application, based on the above scheme, the questionnaire push device further includes a display module, which is used to display a visual interface of the survey questionnaire, and the visual interface includes multiple selectable push channels;

[0147] The processing module 701 is also configured to determine the selected push channel in response to a selection operation of multiple selectable push channels on a visual interface.

[0148] In other embodiments of this application, based on the above scheme, the display module is also used to display at least one selectable push format corresponding to the selected push channel in the visualization interface of the questionnaire.

[0149] Processing module 701 is further configured to generate a push template in response to a selection operation on a visual interface for at least one selectable push format, the push template being used to instruct the questionnaire to be pushed through the selected push channel in the selected push format.

[0150] In other embodiments of this application, based on the above scheme, the display module is further configured to respond to the selection operation of at least one selectable push form on the visual interface, display the push content element configuration interface corresponding to the selected push form, the push content element configuration interface is used to configure the push content of the questionnaire, and the push content is used to trigger the display of the questionnaire.

[0151] The processing module 702 is also used to respond to the confirmation operation of the configured push content on the push content element configuration interface, and generate a push template for the questionnaire based on the push channel, push format and push content.

[0152] In other embodiments of this application, based on the above solution, the processing module 701 is further configured to:

[0153] In response to the selection operation of the configured push template on the visual interface, the selected configured push template is determined as the push template for the survey questionnaire. The configured push template is the push template that has been selected more than the number of times threshold.

[0154] In other embodiments of this application, based on the above solution, the processing module 701 is further configured to:

[0155] In response to the validity period configuration operation on the visual interface, determine the validity period corresponding to the validity period configuration operation; and save the push template within the validity period.

[0156] Figure 8 This is a schematic diagram of the structure of a questionnaire push device provided in an embodiment of this application.

[0157] For example, such as Figure 8 As shown, the questionnaire delivery device may include:

[0158] The receiving module 801 receives a questionnaire push template sent by the operating terminal. The push template is used to instruct the questionnaire to be pushed through a preset push channel, which is determined from multiple selectable push channels for the questionnaire.

[0159] The push module 802 is used to push the questionnaire through the push channel based on the push template; the preset push channel and preset push format are configured through the visual interface of the questionnaire displayed on the operation terminal.

[0160] In other embodiments of this application, based on the above scheme, the receiving module 801 is also used to receive the survey results of the questionnaire;

[0161] The push module 802 is also used to resend the questionnaire through other push methods if the survey results are not received within a preset time. Other push methods are push methods other than the preset push methods.

[0162] or,

[0163] The push module 802 is also used to resend the questionnaire through other push methods when the survey results cannot be identified.

[0164] In other embodiments of this application, based on the above scheme, the push module 802 is further used for:

[0165] The survey questionnaire content is pushed out through preset channels and in a preset format.

[0166] Figure 9 This is a schematic diagram of the structure of an electronic device provided in an embodiment of this application.

[0167] For example, such as Figure 9 As shown, the electronic device 900 includes a processor 901, a memory 902, and a communication bus 903, wherein the communication bus 903 is used to realize the communication connection between the processor 901 and the memory 902; the processor 901 is used to execute the communication interaction program stored in the memory 902, so that the electronic device can implement the steps in the questionnaire push method described above.

[0168] This embodiment can divide the electronic device into functional modules according to the above method example. For example, each module can correspond to a separate functional module, or two or more functions can be integrated into one processing module. The integrated module can be implemented in hardware. It should be noted that the module division in this embodiment is illustrative and only represents one logical functional division. In actual implementation, there may be other division methods.

[0169] When each functional module is divided according to its corresponding function, the electronic device may include: a display module, a merging module, a verification module, and a processing module, etc. It should be noted that all relevant content of each step involved in the above method embodiments can be referenced from the functional description of the corresponding functional module, and will not be repeated here.

[0170] The electronic device provided in this embodiment is used to execute the questionnaire push method described above, and thus can achieve the same effect as the above implementation method.

[0171] When using integrated units, the electronic device may include a processing module and a storage module. The processing module is used to control and manage the operation of the electronic device. The storage module is used for the electronic device to execute program code and data.

[0172] The processing module may be a processor or a controller, which can implement or execute various exemplary logic blocks, modules, and circuits as disclosed in this application. The processor may also be a combination of computing functions, such as a combination of one or more microprocessors, a combination of digital signal processing (DSP) and microprocessors, etc., and the storage module may be a memory.

[0173] Embodiments of this application provide a computer-readable storage medium storing one or more programs that can be executed by one or more processors to implement the questionnaire push method provided in the above embodiments, which will not be described in detail here.

[0174] This embodiment also provides a computer program product containing instructions. When the computer program product is run on a computer or processor, it causes the computer or processor to perform the aforementioned related steps to implement any of the questionnaire push methods described above.

[0175] In this embodiment, the electronic device, computer-readable storage medium, computer program product containing instructions, or chip are all used to execute the corresponding methods provided above. Therefore, the beneficial effects they can achieve can be referred to the beneficial effects in the corresponding methods provided above, and will not be repeated here.

[0176] Through the above description of the embodiments, those skilled in the art will understand that, for the sake of convenience and brevity, only the division of the above functional modules is used as an example. In actual applications, the above functions can be assigned to different functional modules as needed, that is, the internal structure of the device can be divided into different functional modules to complete all or part of the functions described above.

[0177] In the embodiments provided in this application, it should be understood that the disclosed apparatus and methods can be implemented in other ways. For example, the apparatus embodiments described above are merely illustrative; for instance, the division of modules or units is only a logical functional division, and in actual implementation, there may be other division methods. For example, multiple units or components may be combined or integrated into another device, or some features may be ignored or not executed. Furthermore, the coupling or direct coupling or communication connection shown or discussed may be through some interfaces; the indirect coupling or communication connection between devices or units may be electrical, mechanical, or other forms.

[0178] The above description is merely a specific embodiment of this application, but the scope of protection of this application is not limited thereto. Any variations or substitutions that can be easily conceived by those skilled in the art within the scope of the technology disclosed in this application should be included within the scope of protection of this application. Therefore, the scope of protection of this application should be determined by the scope of the claims.

Claims

1. A questionnaire delivery method, characterized in that, The method, executed by the operating terminal, includes: The data source for the questionnaire is determined, and the data source for the questionnaire is one of multiple business systems; Based on the data source of the questionnaire, determine the target audience to whom the questionnaire will be sent. The selected push channel is determined from the multiple selectable push channels of the questionnaire; Generate a push template corresponding to the selected push channel, the push template being used to indicate that the questionnaire is pushed through the push channel; The push template is sent to the questionnaire survey platform so that the questionnaire survey platform can push the questionnaire to the target of the questionnaire based on the push template. The process of generating the push template corresponding to the selected push channel includes: The survey questionnaire's visual interface displays at least one selectable push format corresponding to the selected push channel; different push channels correspond to different push formats. In response to the selection operation of the at least one selectable push format on the visualization interface, the push template is generated, the push template being used to instruct the questionnaire to be pushed through the selected push channel in the selected push format; The step of generating the push template in response to a selection operation of the at least one selectable push format on the visualization interface includes: In response to the selection operation of the at least one selectable push format on the visualization interface, a push content element configuration interface corresponding to the selected push format is displayed. The push content element configuration interface is used to configure the push content of the questionnaire, and the push content is used to trigger the display of the questionnaire. In response to the confirmation operation of the configured push content on the push content element configuration interface, a push template for the survey questionnaire is generated based on the push channel, the push format, and the push content.

2. The method according to claim 1, characterized in that, The step of determining the selected push channel from multiple selectable push channels for the survey questionnaire includes: A visual interface for displaying the questionnaire is provided, which includes multiple selectable push channels. In response to the selection operation of the plurality of selectable push channels on the visualization interface, the selected push channel is determined.

3. The method according to claim 2, characterized in that, The visualization interface also includes at least one selectable, pre-configured push template, and the method further includes: In response to the selection operation of the configured push template on the visualization interface, the selected configured push template is determined as the push template of the questionnaire, and the configured push template is the push template that has been selected more than a threshold number of times. The visualization interface also includes a validity period configuration area, and the method further includes: In response to the validity period configuration operation on the visualization interface, determine the validity period corresponding to the validity period configuration operation; Save the push template during the validity period.

4. A questionnaire delivery method, characterized in that, The survey is conducted by a questionnaire platform, and the method includes: The system receives a questionnaire push template from an operational terminal. The push template instructs the questionnaire to be pushed through a selected push channel and in a selected push format. The selected push channel is determined from a plurality of selectable push channels for the questionnaire. The push template is generated based on the push channel, the push format, and the push content in response to a confirmation operation of the configured push content on the push content element configuration interface. The push content element configuration interface is displayed in response to a selection operation of at least one selectable push format on a visual interface. The push content element configuration interface is used to configure the push content of the questionnaire, which triggers the display of the questionnaire. The visual interface displays the at least one selectable push format corresponding to the selected push channel; different push channels correspond to different push formats. Based on the push template, the questionnaire is pushed to the target audience through the push channel. The target audience is determined by the data source of the questionnaire, which is one of multiple business systems.

5. The method according to claim 4, characterized in that, After the questionnaire is pushed through the push channel based on the push template, the method further includes: Receive the survey results from the questionnaire; If the survey results are not received within a preset time, the survey will be resent via other push notification methods, which are push notification methods other than the selected push notification method. or, If the survey results cannot be identified, the survey questionnaire will be resent via other methods.

6. A questionnaire delivery device, characterized in that, include: The processing module is used to determine the selected push channel from multiple selectable push channels for the survey questionnaire; The processing module is also used to generate a push template corresponding to the selected push channel, the push template being used to indicate that the questionnaire is pushed through the push channel; The sending module is used to send the push template to the questionnaire survey platform, so that the questionnaire survey platform can push the questionnaire based on the push template; The processing module is further configured to display at least one selectable push format corresponding to the selected push channel in the visualization interface of the questionnaire; and generate the push template in response to the selection operation of the at least one selectable push format on the visualization interface, the push template being used to instruct the questionnaire to be pushed through the selected push channel in accordance with the selected push format. The processing module is further configured to respond to the selection operation of the at least one selectable push format on the visualization interface, and display the push content element configuration interface corresponding to the selected push format. The push content element configuration interface is used to configure the push content of the questionnaire, and the push content is used to trigger the display of the questionnaire. In response to the confirmation operation of the configured push content on the push content element configuration interface, a push template for the survey questionnaire is generated based on the push channel, the push format, and the push content.

7. An electronic device, characterized in that, include: Memory, used to store executable program code; A processor for calling and running the executable program code from the memory, causing the electronic device to perform the method as described in any one of claims 1 to 3, 4, or 5.

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