待办任务的推送方法、装置、服务器及存储介质
By using a neural network model to determine the push interval in the insurance claims system, the problem of investigators ignoring new tasks was solved, enabling timely processing of pending tasks and smooth progress of cases.
CN117651065BActive Publication Date: 2026-07-17CHINA PING AN PROPERTY INSURANCE CO LTD
Patent Information
- Authority / Receiving Office
- CN · China
- Patent Type
- Patents(China)
- Current Assignee / Owner
- CHINA PING AN PROPERTY INSURANCE CO LTD
- Filing Date
- 2023-10-18
- Publication Date
- 2026-07-17
AI Technical Summary
Technical Problem
The existing insurance claims system directly pushes pending tasks to claims adjusters, which can easily lead to claims adjusters ignoring newly pushed tasks and affecting the case processing progress.
Method used
By acquiring the number of pending tasks and historical push information of users in the insurance claims system, a reasonable push interval is determined using a preset neural network model, and pending tasks are sent out gradually.
Benefits of technology
Ensure that surveyors can process newly assigned tasks in a timely manner, improve work efficiency, and avoid affecting the case processing process.
✦ Generated by Eureka AI based on patent content.
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Figure CN117651065B_ABST
Abstract
本申请提供了一种待办任务的推送方法、装置、服务器及存储介质，涉及金融信息处理技术领域。所提供的方法应用于安装有保险理赔系统的服务器，通过获取保险理赔系统中用户对应的待办任务的第一数量；获取用户的历史推送信息；将第一数量和历史推送信息输入至预设神经网络模型，预设神经网络模型输出推送给用户的待办任务的第二数量；根据任务数量与推送间隔时间的映射关系，获取第二数量对应的目标推送间隔时间；在保险理赔系统中根据目标推送间隔时间依次给用户的终端设备发送第二数量的待办任务。能确保查勘员在工作过程中能对新推送的待办任务进行及时处理，提升查勘员的工作效率，并确保保险理赔案件的处理进程不会受到影响。
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