Desktop sharing scaling method and apparatus, electronic device, and storage medium
CN117812049BActive Publication Date: 2026-08-28CHINA UNICOM ONLINE INFORMATION TECHNOLOGY CO LTD
Patent Information
- Application Number
- CN202311594338.X
- Authority / Receiving Office
- CN · China
- Patent Type
- Patents(China)
- Current Assignee / Owner
- Filing Date
- 2023-11-27
- Publication Date
- 2026-08-28
- Estimated Expiration
- 2043-11-27
AI Technical Summary
Technical Problem
但是，在现有的人工客服服务场景下，客户在接受服务过程中只能听到话务员的声音或者看话务员通过视频播放接口推送的指导视频看话务员的桌面信息，难以对桌面信息进行放大或缩小的操作，使得关键信息查看困难，在一定程度上降低了客服人员的工作效率
Benefits of technology
[0041]上述桌面共享缩放方法、装置、电子设备及存储介质，通过客服终端向媒体服务器发送第一切换指令，以将当前的语音呼叫切换为视频呼叫，并通过音频终端的视频通道传递桌面共享信息，随后通过媒体服务器向客服终端发起携带音频解码信息的重协商请求，客服终端响应于该重协商请求，回复携带音频解码信息的对应信息。媒体服务器向IMS核心网发送携带音频解码信息的重协商请求，以调用IMS核心网透传该重协商请求给用户终端，用户终端响应于该重协商请求回复携带音频解码信息的对应信息。通过IMS核心网将用户终端的第一信息透传给媒体服务器，客服终端选择桌面共享信息中需要共享的桌面信息，并将该桌面信息发送至媒体服务器。通过媒体服务器对该桌面信息进行媒体编解码处理，并通过IMS核心网将编解码处理后的第一桌面信息透传给用户终端，用户终端通过操作共享屏幕对该桌面信息进行缩放。该方法在VOLTE视频客服服务场景下，借助于VOLTE视频通话的媒体通道传递桌面缩放的操作信息，实现VOLTE视频客服+桌面缩放功能。例如可以对话务员的桌面进行放大和缩小操作，重点查看关键部分的桌面信息或者查看桌面的全景信息，提升客服人员的工作效率，降低现场办理的概率。
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Figure CN117812049B_ABST
Abstract
The present application relates to a desktop sharing zooming method and device, electronic equipment and storage medium, the method comprising: sending a first switching instruction to a media server through a customer service terminal to switch a current voice call to a video call, and transmitting desktop sharing information through a video channel of an audio terminal. The media server initiates a first re-negotiation request to the customer service terminal, and the customer service terminal responds to the first re-negotiation request and returns first information. The media server sends a second re-negotiation request to an IMS core network to call the IMS core network to transparently transmit the second re-negotiation request to a user terminal. The IMS core network transmits the first information of the user terminal to the media server, and the customer service terminal selects first desktop information that needs to be shared in the desktop sharing information. The media server performs media codec processing on the first desktop information, and transmits the first desktop information to the user terminal through the IMS core network, and the user terminal zooms the first desktop information by operating a shared screen.
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Citation Information
Patent Citations
Desktop sharing control method, device and mobile terminal
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