Intelligent marketing customer service system based on open AI model and method thereof

Abstract

The application discloses an intelligent marketing customer service system and method based on an open AI model, which comprises the following steps: initializing user information and loading user business list information; collecting user input text in real time based on customer service dialogue, and saving chat history records of the customer service system and the user; analyzing user intention by using an open AI model, extracting key information by using a prompt template, and saving the key information into the business information list; matching knowledge base content according to the user intention and the key information, and extracting first reply text from the matching content by using the open AI model; traversing blank items in the business information list, and generating second reply text by using the open AI model; splicing the first reply text and the second reply text, polishing language and logic of the text splicing result by using the open AI model, and finally outputting feedback to the user. The application has the characteristics of low cost and easy migration, realizes more efficient user interaction, and saves enterprise labor cost.

Images