Intelligent reply method and device, storage medium and electronic equipment

By collecting and processing a variety of game data in real time, building entity relationship diagrams, and generating reply texts for user input texts, it solves the problem that intelligent customer service has difficulty understanding emerging game content and improves user experience and customer service efficiency.

CN119311816AActive Publication Date: 2025-01-14广州三七极耀网络科技有限公司
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Patent Information

Application Number
CN202411226047.X
Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Filing Date
2024-09-02
Publication Date
2025-01-14
Estimated Expiration
2044-09-02

AI Technical Summary

Technical Problem

The existing intelligent customer service implements reply matching based on preset databases, making it difficult to understand emerging game content, resulting in users needing to adjust the input text multiple times to obtain relevant replies, affecting the user experience and customer service experience.

Method used

By collecting a variety of game data in real time, processing word segmentation and building entity relationship diagrams, updating the database, generating reply text for user input text, reducing the problem of mismatch between reply and input text.

Benefits of technology

It improves the understanding of emerging game content by intelligent customer service, reduces the mismatch between the reply text and the user input text, and improves user experience and customer service efficiency.

✦ Generated by Eureka AI based on patent content.

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Abstract

According to the intelligent reply method and device, the storage medium and the electronic equipment, game data of at least two sources are collected in real time, entities in text data are extracted, and therefore the relation graph of the entities is determined, then the input text of a user is obtained, the entities in the input text are determined, and the content of the entities in the input text is obtained. And generating a reply text of the user input text according to the entity in the input text, the entity relation graph and the game data, and returning the reply text. According to the technical scheme, the relation graph of each entity is determined through the game data of various sources, so that the intelligent customer service staff can conveniently recognize the game terms used by the game user, and meanwhile, the game data of various sources are acquired in real time, so that the intelligent customer service staff can better understand the emerging game content, and the user can be confused according to the emerging game content. And answers are generated in real time based on the game data and the entity relation graph according to the input text of the user, so that the problem that the reply text is not matched with the input text of the user is reduced.
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Citation Information

Patent Citations

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