Intelligent question and answer method, device and equipment based on large model and medium

Abstract

The invention relates to the technical field of data processing, in particular to an intelligent question and answer method, device and equipment based on a large model and a medium, is applied to an intelligent question and answer platform based on the large model, receives insurance service scene questions input by a user, classifies the insurance service scene questions input by the user based on a set search planning mechanism, and provides an intelligent question and answer result. Calling a target large model from a plurality of pre-deployed large models according to the classification result; generating a question reply for the insurance service scene question based on the target large model; wherein if the insurance service scene problem input by the user is a professional problem, the insurance service scene problem is firstly subjected to retrieval enhancement generation. Therefore, the operation sales exhibition work of the insurance product can be enabled by means of the multi-modal content generation capability of various large models so as to adapt to diversified business requirements, and the service quality and the sales exhibition efficiency are improved; and desensitization processing is carried out on the output content of the large model, so that the privacy of customers is effectively protected.

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