一种对离港服务资源自动进行任务分派和响应的方法、装置以及计算机可读存储介质

By automatically matching and monitoring resources through a digital twin platform and task assignment system, the issues of flexibility in the allocation of departure service resources and waiting during peak hours have been resolved. This has enabled efficient utilization and effective monitoring of resources, addressed the shortcomings of existing technologies, and improved service quality.

CN119886722BActive Publication Date: 2026-07-17TRAVELSKY TECHNOLOGY LIMITED

Patent Information

Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
TRAVELSKY TECHNOLOGY LIMITED
Filing Date
2025-01-16
Publication Date
2026-07-17

AI Technical Summary

Technical Problem

The existing departure service resource allocation system cannot effectively monitor and adjust resource allocation during peak hours, resulting in long waiting times for passengers and a lack of flexibility and adaptability to emergencies.

Method used

By acquiring airport service point information through a digital twin platform, automatically matching the optimal resource plan using a task assignment system, and monitoring resource execution in real time, the system supports manual intervention and interruption handling, enabling flexible allocation and efficient utilization of resources.

Benefits of technology

This improved the flexibility and adaptability of resource allocation, reduced passenger waiting time, enhanced service satisfaction, and ensured the rational allocation and utilization of resources in special circumstances.

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Abstract

本申请涉及一种对离港服务资源自动进行任务分派和响应的方法及装置。本方法包括:用户设置移动柜台匹配规则;数据处理模块根据乘客信息和移动柜台匹配规则估算柜台办理时间,以及是否接收到柜台服务请求;判断各柜台是否需要匹配移动柜台协助办理,如需要则根据移动柜台匹配规则匹配移动柜台设备;匹配完成后,向选择的移动柜台设备发送派工任务以及规划线路,并开启对该移动柜台设备的侦听;当发现移动柜台设备出现路线偏移时,向该移动柜台设备发送询问信息;移动柜台设备到达需协助目标,使用离港移动服务办理业务,业务办理完成后,释放移动柜台设备资源。本方法灵活性强,可实现移动柜台资源的合理分布和效用最大化。
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