Intelligent science and technology consultation expert matching and collaborative service system and method

Abstract

The invention discloses a user demand acquisition module which has the advantages of multi-channel access, multi-mode input, NLP key extraction, intelligent demand expansion, high acquisition accuracy and accurate classification, an expert resource library construction module, wide coverage of experts, multi-source information collection, multi-dimensional label classification, timely data updating, comprehensive and accurate information, intelligent matching module, and the like. The system has the advantages of accurate calculation of the matching degree, rapid screening of recommended experts, collaborative service platform module, real-time online communication, multiple modes of chatting, project management, efficient sharing collaboration, improvement of the service effect, service quality evaluation module, questionnaire pushing after service, multi-index evaluation and scientific quality evaluation. According to the invention, on the aspect of expert matching, through multi-dimensional acquisition requirements and an intelligent algorithm, in combination with a high-quality expert database, experts are accurately positioned and online collaboration is carried out. The service quality evaluation is scientific and rigorous, and the user experience is improved. The system can integrate expert resources, optimize the consultation process and assist in achievement transformation, and is wide in application prospect and remarkable in benefit.

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