User allocation method and device based on credibility, equipment and medium
CN120806399APending Publication Date: 2025-10-17CHINA PING AN PROPERTY INSURANCE CO LTD
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Patent Information
- Application Number
- CN202510665407.4
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-05-22
- Publication Date
- 2025-10-17
AI Technical Summary
Technical Problem
Existing technologies are unable to accurately quantify user trust, resulting in improper user allocation and the loss of value-added service opportunities such as auto insurance referrals and non-auto insurance secondary development.
Method used
By converting the instant messaging voice between users and sales staff into structured text, combining multi-dimensional network interaction data and insurance service interaction data, a trust assessment model is constructed, a trust assessment diagnostic report is output, and user allocation is optimized based on scoring and rules.
Benefits of technology
It improves the accuracy of user allocation, optimizes the efficiency of service resource matching, and improves the utilization rate of user resources.
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Smart Images
Figure CN120806399A_ABST
Abstract
The invention belongs to the technical field of artificial intelligence, and relates to a credibility-based user distribution method, which comprises the following steps of: acquiring a target interaction voice between a target user and a target salesman, converting the voice into a text, and acquiring multi-dimensional network interaction data and insurance service interaction data of the target user. Preprocessing the texts and the data to obtain a standardized data set; and carrying out credibility evaluation on the standardized data set by adopting a preprocessed credibility model to obtain a credibility evaluation diagnosis report of the target salesman, and further determining a user credibility score of the target salesman. And obtaining a user allocation rule, and performing user allocation on the target salesman based on the user credibility score and the user allocation rule. The invention further provides a user distribution device and equipment based on the trust degree and a medium. The method can be applied to business management program systems such as financial insurance, and can improve the accuracy of user allocation, thereby optimizing the service resource matching efficiency.
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