Air conditioner fault processing method and device, air conditioner and chip

Abstract

The present disclosure relates to a fault processing method and device of an air conditioning equipment, the air conditioning equipment and a chip, and belongs to the technical field of air conditioning equipment. The method comprises: obtaining a fault type of the air conditioning equipment; obtaining installation information of the air conditioning equipment; wherein the installation information comprises space information and / or actual installation position information of a target indoor space where the air conditioning equipment is located; and determining a fault processing strategy of the air conditioning equipment based on the fault type and the installation information. Thus, the fault type and the installation information of the air conditioning equipment can be comprehensively considered to determine the fault processing strategy of the air conditioning equipment, that is, different fault processing strategies can be adopted under different fault types and installation information, the diversity of the fault processing strategy is improved, individualized fault processing under different fault types and installation information can be realized, the method is suitable for a variety of fault scenarios determined by a variety of fault types and installation information, and the fault processing accuracy and human comfort of the air conditioning equipment are improved, and the user experience is optimized.

Description

Technical Field

[0001] This disclosure relates to the field of air conditioning equipment technology, and in particular to a fault handling method, apparatus, air conditioning equipment, chip, and storage medium for air conditioning equipment. Background Technology

[0002] Currently, when air conditioning equipment malfunctions, its fault handling logic is relatively simple and cannot adapt to various fault scenarios, resulting in a poor user experience. Summary of the Invention

[0003] This disclosure provides a fault handling method, apparatus, air conditioning equipment, chip, and storage medium for air conditioning devices, aiming to at least address the shortcomings of related technologies where the fault handling logic of air conditioning devices is relatively simple, unable to adapt to various fault scenarios, resulting in a poor user experience. The technical solution of this disclosure is as follows:

[0004] According to a first aspect of the present disclosure, a fault handling method for an air conditioning device is provided, comprising: obtaining a fault type of the air conditioning device; obtaining installation information of the air conditioning device; wherein the installation information includes spatial information of the target indoor space where the air conditioning device is located and / or actual installation location information; and determining a fault handling strategy for the air conditioning device based on the fault type and the installation information.

[0005] According to a second aspect of the present disclosure, another method for handling faults in an air conditioning device is provided, comprising: in response to a first operation, obtaining a fault type of the air conditioning device; in response to a second operation, obtaining installation information of the air conditioning device; wherein the installation information includes spatial information of the target indoor space where the air conditioning device is located and / or actual installation location information, and the fault type and the installation information are used to determine a fault handling strategy for the air conditioning device to handle the fault.

[0006] According to a third aspect of the present disclosure, a fault handling device for an air conditioning device is provided, comprising: a first acquisition module configured to acquire a fault type of the air conditioning device; a second acquisition module configured to acquire installation information of the air conditioning device; wherein the installation information includes spatial information of the target indoor space where the air conditioning device is located and / or actual installation location information; and a determination module configured to determine a fault handling strategy for the air conditioning device based on the fault type and the installation information.

[0007] According to a fourth aspect of the present disclosure, another fault handling apparatus for an air conditioning device is provided, comprising: a first acquisition module configured to acquire a fault type of the air conditioning device in response to a first operation; and a second acquisition module configured to acquire installation information of the air conditioning device in response to a second operation; wherein the installation information includes spatial information of the target indoor space where the air conditioning device is located and / or actual installation location information, and the fault type and the installation information are used to determine a fault handling strategy for the air conditioning device to perform fault handling.

[0008] According to a fifth aspect of the present disclosure, an air conditioning device is provided, configured to implement the steps of the fault handling method for the air conditioning device described in the first aspect of the present disclosure.

[0009] According to a sixth aspect of the present disclosure, a terminal device is provided, configured to implement the steps of the fault handling method for the air conditioning equipment described in the second aspect of the present disclosure.

[0010] According to a seventh aspect of the present disclosure, an electronic device is provided, including a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the program, it implements the steps of the fault handling method for the air conditioning device described in the first aspect of the present disclosure, and / or implements the steps of the fault handling method for the air conditioning device described in the second aspect of the present disclosure.

[0011] According to an eighth aspect of the present disclosure, a computer-readable storage medium is provided, having stored thereon computer program instructions that, when executed by a processor, implement the steps of the fault handling method for the air conditioning equipment described in the first aspect of the present disclosure, and / or implement the steps of the fault handling method for the air conditioning equipment described in the second aspect of the present disclosure.

[0012] According to a ninth aspect of the present disclosure, a chip is provided, the chip including an interface circuit and a processing circuit coupled to each other, the interface circuit being used to input or output signals, and the processing circuit being configured to implement the steps of the fault handling method for the air conditioning equipment described in the first aspect of the present disclosure, and / or to implement the steps of the fault handling method for the air conditioning equipment described in the second aspect of the present disclosure.

[0013] According to a tenth aspect of the present disclosure, a computer program product is provided, comprising a computer program that, when executed by a processor, implements the steps of the fault handling method for an air conditioning device described in the first aspect of the present disclosure, and / or implements the steps of the fault handling method for an air conditioning device described in the second aspect of the present disclosure.

[0014] The technical solutions provided by the embodiments of this disclosure offer at least the following beneficial effects: obtaining the fault type of the air conditioning equipment and obtaining the installation information of the air conditioning equipment; wherein, the installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information; and based on the fault type and installation information, determining the fault handling strategy for the air conditioning equipment. Therefore, the fault handling strategy for the air conditioning equipment can be determined by comprehensively considering the fault type and installation information, i.e., different fault handling strategies can be adopted under different fault types and installation information, improving the diversity of fault handling strategies, enabling personalized fault handling under different fault types and installation information, applicable to various fault scenarios determined by multiple fault types and installation information, helping to improve the fault handling accuracy and human comfort of the air conditioning equipment, and optimizing the user experience.

[0015] It should be understood that the above general description and the following detailed description are exemplary and explanatory only, and are not intended to limit this disclosure. Attached Figure Description

[0016] The accompanying drawings, which are incorporated in and form part of this specification, illustrate embodiments consistent with this disclosure and, together with the description, serve to explain the principles of this disclosure, and are not intended to unduly limit this disclosure.

[0017] Figure 1 This is a flowchart illustrating a fault handling method for an air conditioning device according to an exemplary embodiment.

[0018] Figure 2 This is a flowchart illustrating a fault handling method for an air conditioning device according to another exemplary embodiment.

[0019] Figure 3 This is a flowchart illustrating a fault handling method for an air conditioning device according to another exemplary embodiment.

[0020] Figure 4 This is a schematic diagram illustrating a fault handling method for an air conditioning device according to an exemplary embodiment.

[0021] Figure 5 This is a schematic diagram illustrating a fault handling method for an air conditioning device according to another exemplary embodiment.

[0022] Figure 6 This is a schematic diagram of the structure of a fault handling device for an air conditioning equipment according to an exemplary embodiment.

[0023] Figure 7 This is a structural schematic diagram of a fault handling device for an air conditioning unit according to another exemplary embodiment.

[0024] Figure 8This is a schematic diagram of the structure of an electronic device according to an exemplary embodiment.

[0025] Figure 9 This is a schematic diagram of the structure of a chip according to an exemplary embodiment. Detailed Implementation

[0026] To enable those skilled in the art to better understand the technical solutions of this disclosure, the technical solutions in the embodiments of this disclosure will be clearly and completely described below with reference to the accompanying drawings.

[0027] It should be noted that the terms "first," "second," etc., used in the specification, claims, and accompanying drawings of this disclosure are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. It should be understood that such data can be interchanged where appropriate so that the embodiments of this disclosure described herein can be implemented in orders other than those illustrated or described herein. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with this disclosure. Rather, they are merely examples of apparatuses and methods consistent with some aspects of this disclosure as detailed in the appended claims.

[0028] The following description, with reference to the accompanying drawings, outlines a fault handling method, apparatus, air conditioning device, chip, and storage medium for an air conditioning system according to embodiments of the present disclosure.

[0029] Figure 1 This is a flowchart illustrating a fault handling method for an air conditioning device according to an exemplary embodiment, such as... Figure 1 As shown, the fault handling method for air conditioning equipment in this embodiment includes the following steps.

[0030] S101, Obtain the fault type of the air conditioning equipment.

[0031] It should be noted that the execution subject of the fault handling method for air conditioning equipment in this embodiment is an electronic device, which may be an air conditioning unit, a second server, etc. The second server refers to a server used to provide services for the air conditioning unit, such as the server corresponding to a smart home device control APP (Application). The second server is not limited in many ways; it may be a cloud server, a local server, etc.

[0032] The fault handling method of the air conditioning equipment in this embodiment can be executed by the fault handling device of the air conditioning equipment in this embodiment. The fault handling device of the air conditioning equipment in this embodiment can be configured in any air conditioning equipment to execute the fault handling method of the air conditioning equipment in this embodiment.

[0033] There are no strict limitations on the fault type. The fault type of the air conditioning equipment can be obtained by any method of obtaining the fault type of air conditioning equipment in the relevant technology. There are no strict limitations here.

[0034] Optionally, the fault type of the air conditioning equipment is obtained, including at least one of the following operations:

[0035] Operation 1: Receive the fault type sent by the terminal device; wherein, the fault type is determined based on the first operation on the terminal device.

[0036] Therefore, the fault type can be received from the terminal device to obtain the fault type.

[0037] There are no strict restrictions on the first operation, such as including mechanical operation, touch operation, voice interaction operation, etc.

[0038] Operation 2: In response to the first operation, obtain the fault type.

[0039] For example, taking an air conditioning unit as the executing entity, in response to the first operation, the fault type is obtained, including in response to a voice interaction operation, collecting voice information and performing voice recognition to obtain the fault type. Thus, the user only needs to interact with the air conditioning unit via voice to obtain the fault type, reducing manual operation, simplifying the user experience, and optimizing the user experience.

[0040] For example, taking an air conditioning unit as the executing entity, in response to the first operation, the fault type is obtained, including in response to the input operation. Thus, the user can input the fault type on components such as the indoor unit panel, control panel, and remote control of the air conditioning unit, so that the air conditioning unit can obtain the fault type.

[0041] Operation 3: Based on the operating information of the air conditioning equipment, perform fault detection on the air conditioning equipment to determine the type of fault.

[0042] For example, taking air conditioning equipment as the implementing entity, the air conditioning equipment can perform fault detection based on its operating information to determine the type of fault.

[0043] For example, taking the second server as the executing entity, the second server can receive the operating information of the air conditioning equipment sent by the air conditioning equipment, and perform fault detection on the air conditioning equipment based on the operating information to determine the fault type.

[0044] Operation 4: Receive the fault type sent by the air conditioning equipment.

[0045] For example, taking the second server as the executing entity, the second server can receive the fault type sent by the air conditioning equipment.

[0046] S102, Obtain the installation information of the air conditioning equipment; wherein, the installation information includes the spatial information of the target indoor space where the air conditioning equipment is located and / or the actual installation location information.

[0047] It should be noted that there are no excessive restrictions on spatial information, such as spatial dimensions, spatial layout, and spatial attributes. Spatial dimensions include the length, width, height, and area of ​​the interior space; spatial layout includes the location of doors, windows, and furniture; and spatial attributes include the functional attributes of the interior space (also called functional zoning attributes), such as bedroom, living room, and kitchen.

[0048] There are no excessive restrictions on the actual installation location information, such as installation height, installation area, and distance between the air conditioning equipment and obstacles.

[0049] Optionally, obtaining installation information for the air conditioning equipment includes at least one of the following operations:

[0050] Operation 1: Receive installation information sent by the first server or terminal device; wherein, the installation information is determined based on the second operation on the terminal device, and the installation information is also used by the first server to determine the model of the smart home device to be recommended.

[0051] Therefore, it can receive installation information sent by the first server or terminal device to obtain the installation information.

[0052] There are no strict restrictions on the second operation, such as including mechanical operation, touch operation, voice interaction operation, etc.

[0053] The first server refers to the server used to provide recommendation services for smart home devices, such as the server corresponding to a shopping app.

[0054] Operation 2: In response to the second operation, obtain installation information.

[0055] For example, taking an air conditioner as the executing entity, in response to the second operation, installation information is obtained. This includes responding to a voice interaction operation, collecting voice information, and performing voice recognition on the voice information to obtain the installation information. Thus, the user only needs to interact with the air conditioner via voice to obtain the installation information, reducing manual operations, simplifying the user experience, and optimizing the user experience.

[0056] For example, taking an air conditioning unit as the executing entity, in response to the second operation, installation information is obtained, including in response to an input operation. Thus, the user can input installation information on components such as the indoor unit panel, control panel, and remote control of the air conditioning unit, enabling the air conditioning unit to obtain the installation information.

[0057] Operation 3: Obtain installation information based on the image of the target indoor space.

[0058] For example, taking air conditioning equipment as the implementing entity, the air conditioning equipment can collect images of the target indoor space and obtain installation information based on the images of the target indoor space.

[0059] For example, taking the second server as the executing entity, the second server can receive images of the target indoor space sent by the air conditioning equipment, and obtain installation information based on the images of the target indoor space.

[0060] S103, Based on the fault type and installation information, determine the fault handling strategy for the air conditioning equipment.

[0061] Currently, when air conditioning equipment malfunctions, its fault handling logic is relatively simple and cannot adapt to various fault scenarios, resulting in a poor user experience.

[0062] This disclosure comprehensively considers the fault type and installation information of the air conditioning equipment to determine the fault handling strategy. Different fault handling strategies can be adopted under different fault types and installation information, which improves the diversity of fault handling strategies and enables personalized fault handling under different fault types and installation information. It is applicable to a variety of fault scenarios determined by various fault types and installation information, which helps to improve the fault handling accuracy and human comfort of air conditioning equipment and optimize the user experience.

[0063] Optionally, based on the fault type and installation information, a fault handling strategy for the air conditioning equipment is determined, including obtaining a control strategy that maps to the fault type and installation information, and using this as the fault handling strategy. It is understood that there is a mapping relationship between the fault type, installation information, and control strategy; different fault types and installation information may map to different control strategies.

[0064] Optionally, based on the fault type and installation information, a fault handling strategy for the air conditioning equipment is determined. This includes identifying a target rule from multiple candidate rules that matches the fault type and installation information, and obtaining a control strategy that maps to the target rule as the fault handling strategy. It is understood that there is a mapping relationship between candidate rules and control strategies, and different candidate rules may map to different control strategies.

[0065] Optionally, a fault handling strategy for the air conditioning equipment is determined based on the fault type and installation information. This includes obtaining the operating information and model of the air conditioning equipment, and determining the fault handling strategy based on the fault type, installation information, operating information, and model. Therefore, the fault handling strategy for the air conditioning equipment can be determined by comprehensively considering the fault type, installation information, operating information, and model. Different fault handling strategies can be adopted under different fault types, installation information, operating information, and models, increasing the diversity of fault handling strategies. This enables personalized fault handling under different fault types, installation information, operating information, and models, and is applicable to various fault scenarios determined by multiple fault types, installation information, operating information, and models. This helps improve the accuracy of fault handling for air conditioning equipment and human comfort, optimizing the user experience.

[0066] It should be noted that there are no excessive restrictions on the operating information, such as the air conditioning equipment's operating mode, target temperature, compressor frequency, indoor fan speed, air guide component rotation angle, air swing component rotation angle range, and cumulative running time. The target temperature, also called the set temperature, is the target value for the indoor ambient temperature.

[0067] Optionally, taking the air conditioning equipment as the executing entity as an example, the method also includes controlling the air conditioning equipment according to the target processing strategy.

[0068] Optionally, taking the second server as the executing entity as an example, the method further includes upgrading the firmware version based on the target processing strategy and sending the upgraded firmware version to the air conditioning device; wherein, the upgraded firmware version is used to upgrade the firmware version stored in the air conditioning device for fault handling. Therefore, the target processing strategy can be considered for remote OTA (Over-The-Air) upgrades to the air conditioning device for fault handling.

[0069] Optionally, the method further includes at least one of the following operations:

[0070] Operation 1: Send the fault handling strategy to the terminal device; the fault handling strategy is used by the terminal device for visualization.

[0071] Operation 2: Receive the fault handling strategy correction information sent by the terminal device; wherein the correction information is determined based on the third operation on the terminal device.

[0072] Operation 3: Visualize the fault handling strategy.

[0073] Operation 4: In response to the third operation, obtain correction information.

[0074] Operation 5: Based on the correction information, revise the fault handling strategy.

[0075] In this disclosure, a fault handling strategy can be sent to a terminal device, and the fault handling strategy can be visualized on the terminal device to inform the user of the fault handling strategy in a timely manner.

[0076] And / or, receive correction information of fault handling strategy sent by terminal device, that is, the user can perform a third operation on the terminal device to determine the correction information of fault handling strategy, which improves the diversity of correction information, can meet the differentiated needs of different users, realize personalized fault handling for different users, and optimize user experience.

[0077] And / or, taking air conditioning equipment as an example, fault handling strategies can be displayed on components such as the indoor unit panel, control panel, and remote control of the air conditioning equipment to inform users of the fault handling strategies in a timely manner.

[0078] And / or, taking the air conditioning equipment as the executing entity as an example, the air conditioning equipment can respond to the third operation, obtain correction information, improve the diversity of correction information, meet the differentiated needs of different users, realize personalized fault handling for different users, and optimize the user experience.

[0079] And / or, taking into account the correction information, the fault handling strategy can be modified, which can realize the personalized modification of the fault handling strategy, meet the differentiated needs of different users, realize personalized fault handling for different users, and optimize the user experience.

[0080] It should be noted that the third operation is not subject to excessive limitations; for example, it may include mechanical operations, touch operations, voice interaction operations, etc. For details on determining the correction information based on the third operation, please refer to the following embodiments, which will not be repeated here.

[0081] There are no excessive restrictions on the correction information. For example, the fault handling strategy includes multiple fault handling items. The fault handling items are used to adjust the operating parameters of the air conditioning equipment. The correction information includes the fault handling items to be deleted, the correction amount of the operating parameters corresponding to the fault handling items, and the corrected operating parameters.

[0082] It should be noted that this disclosure does not impose any restrictions on the execution sequence of steps S101 to S103. Figure 1 The example only demonstrates the sequential execution of steps S101 to S103.

[0083] The air conditioning equipment fault handling method provided in the embodiments of this disclosure obtains the fault type and installation information of the air conditioning equipment. The installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information. Based on the fault type and installation information, a fault handling strategy for the air conditioning equipment is determined. Therefore, the fault handling strategy can be determined by comprehensively considering the fault type and installation information of the air conditioning equipment. Different fault handling strategies can be adopted under different fault types and installation information, improving the diversity of fault handling strategies. It enables personalized fault handling under different fault types and installation information, and is applicable to various fault scenarios determined by multiple fault types and installation information. This helps improve the accuracy of air conditioning equipment fault handling and human comfort, and optimizes the user experience.

[0084] Figure 2 This is a flowchart illustrating a fault handling method for an air conditioning device according to another exemplary embodiment, such as... Figure 2 As shown, the fault handling method for air conditioning equipment in this embodiment includes the following steps.

[0085] S201, Obtain the fault type of the air conditioning equipment.

[0086] S202, Obtain the installation information of the air conditioning equipment; wherein, the installation information includes the spatial information of the target indoor space where the air conditioning equipment is located and / or the actual installation location information.

[0087] The details of steps S201-S202 can be found in the above embodiments and will not be repeated here.

[0088] S203, based on the fault type and installation information, determine the cause of the air conditioning equipment failure.

[0089] Optionally, based on the fault type and installation information, the cause of the air conditioning equipment failure can be determined, including performing RCA (Root Cause Analysis) on the air conditioning equipment failure based on the fault type and installation information to determine the cause of the failure.

[0090] Optionally, based on the fault type and installation information, the cause of the air conditioning equipment fault is determined, including obtaining candidate causes that have a mapping relationship with the fault type and installation information, as the fault cause. It is understood that there is a mapping relationship between the fault type, installation information, and candidate causes, and different fault types and installation information may map to different candidate causes.

[0091] Optionally, based on the fault type and installation information, the cause of the air conditioning equipment fault is determined. This includes identifying a target rule from multiple candidate rules that matches the fault type and installation information, and obtaining candidate causes that have a mapping relationship with the target rule as the fault cause. It is understood that there is a mapping relationship between candidate rules and candidate causes, and different candidate rules may map to different candidate causes.

[0092] Optionally, the cause of the air conditioning equipment failure can be determined based on the fault type and installation information. This includes obtaining the operating information and model of the air conditioning equipment, and determining the cause of the failure based on the fault type, installation information, operating information, and model. This allows for a comprehensive consideration of the fault type, installation information, operating information, and model of the air conditioning equipment, improving the accuracy of fault diagnosis. It effectively avoids misdiagnosing hardware failures when air conditioning equipment malfunctions due to factors such as inappropriate indoor space, installation location, or model, thus preventing unnecessary hardware repairs, improving fault handling efficiency, ensuring reliable operation of the air conditioning equipment, and optimizing the user experience.

[0093] S204. Based on the cause of the fault, determine the fault handling strategy for the air conditioning equipment.

[0094] This disclosure comprehensively considers the fault type and installation information of the air conditioning equipment to determine the cause of the fault, improving the accuracy of the cause of the fault. This, in turn, helps to improve the precision of fault handling for the air conditioning equipment. It can effectively avoid the situation where the air conditioning equipment is mistakenly identified as having a hardware fault due to unreasonable indoor space or installation location. This avoids unnecessary repairs to the air conditioning equipment hardware, improves the efficiency of fault handling for the air conditioning equipment, ensures the reliable operation of the air conditioning equipment, and optimizes the user experience.

[0095] In this disclosure, based on the cause of the malfunction, a fault handling strategy for the air conditioning equipment is determined, including the following situations:

[0096] In the first scenario, responding to fault types including temperature regulation overshoot of the air conditioning unit, and fault causes including the size of the indoor space where the air conditioning unit is located being smaller than a first set threshold, and the air conditioning unit operating in heating mode, the fault handling strategy is determined to include at least one of the following strategies:

[0097] Lower the target temperature of the air conditioning equipment;

[0098] Increase the indoor ambient temperature collected by the air conditioning equipment;

[0099] Reduce the indoor fan speed of the air conditioning equipment;

[0100] Reduce the compressor frequency of the air conditioning equipment.

[0101] It should be noted that temperature regulation overshoot, also known as temperature regulation over-adjustment, refers to the indoor ambient temperature being lower than the target temperature during the cooling process and higher than the target temperature during the heating process.

[0102] Therefore, in response to fault types including temperature regulation overshoot of the air conditioning equipment, and fault causes including the size of the indoor space where the air conditioning equipment is located being smaller than a first set threshold, and the air conditioning equipment operating in heating mode, the target temperature of the air conditioning equipment can be reduced, and / or the indoor ambient temperature collected by the air conditioning equipment can be increased, and / or the indoor fan speed of the air conditioning equipment can be reduced, and / or the compressor frequency of the air conditioning equipment can be reduced, so as to reduce the air outlet temperature of the air conditioning equipment and thereby reduce the indoor ambient temperature.

[0103] For example, lowering the target temperature, including reducing the target temperature by 1 to 3°C (degrees Celsius).

[0104] For example, increasing the indoor ambient temperature collected by the air conditioning equipment, including increasing the indoor ambient temperature collected by the air conditioning equipment by 1 to 3°C.

[0105] For example, reduce the speed of the indoor fan in the air conditioning unit, including reducing the indoor fan speed by 50 to 100 rpm.

[0106] For example, reducing the compressor frequency of air conditioning equipment, including reducing the compressor frequency by 2 to 6 Hz (Hertz).

[0107] In the second scenario, in response to fault types including temperature regulation overshoot of the air conditioning unit, and fault causes including the size of the indoor space where the air conditioning unit is located being smaller than a first set threshold, and the air conditioning unit operating in cooling mode, the fault handling strategy is determined to include at least one of the following strategies:

[0108] Increase the target temperature;

[0109] Lower the indoor ambient temperature collected by the air conditioning equipment;

[0110] Reduce the indoor fan speed;

[0111] Reduce the compressor frequency.

[0112] Therefore, in response to fault types including temperature regulation overshoot of the air conditioning equipment, and fault causes including the size of the indoor space where the air conditioning equipment is located being smaller than a first set threshold, and the air conditioning equipment operating in cooling mode, the target temperature can be increased, and / or the indoor ambient temperature collected by the air conditioning equipment can be decreased, and / or the indoor fan speed can be decreased, and / or the compressor frequency can be decreased, in order to increase the air outlet temperature of the air conditioning equipment, thereby increasing the indoor ambient temperature.

[0113] For example, increasing the target temperature, including raising the target temperature by 1 to 3°C.

[0114] For example, reducing the indoor ambient temperature collected by the air conditioning equipment, including reducing the indoor ambient temperature collected by the air conditioning equipment by 1 to 3°C.

[0115] In the third scenario, in response to fault types including under-adjustment of temperature control by the air conditioning unit, and fault causes including the size of the indoor space where the air conditioning unit is located being larger than a second set threshold, and the air conditioning unit being operated in heating mode, the fault handling strategy is determined to include at least one of the following strategies:

[0116] Increase the target temperature;

[0117] Lower the indoor ambient temperature collected by the air conditioning equipment;

[0118] Increase the indoor fan speed;

[0119] Increase compressor frequency;

[0120] Wherein, the second set threshold is greater than or equal to the first set threshold.

[0121] It should be noted that under-adjustment of temperature means that the air conditioner stops when the indoor ambient temperature is higher than the target temperature during the cooling process, and stops when the indoor ambient temperature is lower than the target temperature during the heating process.

[0122] For example, increasing the indoor fan speed, including increasing the indoor fan speed by 50 to 100 rpm.

[0123] For example, increasing the compressor frequency, including increasing the compressor frequency by 2 to 6 Hz.

[0124] Therefore, in response to fault types including under-adjustment of temperature regulation of air conditioning equipment, and fault causes including the size of the indoor space where the air conditioning equipment is located being larger than the second set threshold, and the air conditioning equipment operating mode being heating mode, the target temperature can be increased, and / or the indoor ambient temperature collected by the air conditioning equipment can be decreased, and / or the indoor fan speed can be increased, and / or the compressor frequency can be increased to increase the air outlet temperature of the air conditioning equipment, thereby increasing the indoor ambient temperature.

[0125] In the fourth scenario, in response to a fault type including under-adjustment of the air conditioning unit's temperature, a fault cause including the size of the indoor space where the air conditioning unit is located being larger than a second set threshold, and the air conditioning unit being operated in cooling mode, the fault handling strategy is determined to include at least one of the following strategies:

[0126] Lower the target temperature;

[0127] Increase the indoor ambient temperature collected by the air conditioning equipment;

[0128] Increase the indoor fan speed;

[0129] Increase the compressor frequency.

[0130] Therefore, in response to fault types including under-adjustment of temperature regulation of air conditioning equipment, and fault causes including the size of the indoor space where the air conditioning equipment is located being larger than the second set threshold, and the air conditioning equipment operating mode being cooling mode, the target temperature can be reduced, and / or the indoor ambient temperature collected by the air conditioning equipment can be increased, and / or the indoor fan speed can be increased, and / or the compressor frequency can be increased, in order to reduce the air outlet temperature of the air conditioning equipment, thereby reducing the indoor ambient temperature.

[0131] In the fifth scenario, in response to a fault type including the airflow from the air conditioning unit failing to diffuse evenly into the target indoor space, and a fault cause including the air conditioning unit being installed in a corner area of ​​the target indoor space, the fault handling strategy is determined to include at least one of the following strategies:

[0132] Adjust the rotation angle of the air guide component of the air conditioning equipment to ensure that the airflow blown out by the air conditioning equipment is evenly diffused into the target indoor space;

[0133] Adjust the rotation angle range of the air sweeping component of the air conditioning unit to ensure that the airflow blown out by the air conditioning unit is evenly diffused into the target indoor space.

[0134] Therefore, in response to fault types including the airflow blown by the air conditioning unit failing to diffuse evenly into the target indoor space, and fault causes including the air conditioning unit being installed in a corner area of ​​the target indoor space, the rotation angle of the air guide component of the air conditioning unit can be adjusted, and / or the rotation angle range of the air sweep component of the air conditioning unit can be adjusted to make the airflow blown by the air conditioning unit diffuse evenly into the target indoor space.

[0135] Optionally, the rotation angle of the air guide component of the air conditioning unit can be adjusted, including increasing the angle between the air guide component and the normal direction of the indoor unit panel of the air conditioning unit.

[0136] Optionally, the rotation angle of the air guide component of the air conditioning unit can be adjusted, including controlling the air guide component to rotate to the right by a second set angle in response to the air conditioning unit being installed in the left corner of the target indoor space, and controlling the air guide component to rotate to the left by a third set angle in response to the air conditioning unit being installed in the right corner of the target indoor space. It should be noted that the second and third set angles are not subject to much limitation, such as including 10 degrees, 20 degrees, etc.

[0137] Optionally, the rotation angle range of the air-sweeping component of the air conditioning unit can be adjusted, including adjusting the rotation angle range of the air-sweeping component based on the adjusted rotation angle of the air guide component. Thus, the rotation angle range of the air-sweeping component can be adjusted taking into account the adjusted rotation angle of the air guide component. For example, if the adjusted rotation angle of the air guide component is θ1, then the rotation angle range of the air-sweeping component is [θ1-60, θ1+60].

[0138] In the sixth scenario, in response to a fault type including the inability of the airflow from the air conditioning unit to diffuse to the ground, and a fault cause including the installation height of the air conditioning unit exceeding a third preset threshold, the fault handling strategy is determined to include at least one of the following strategies:

[0139] The air guide assembly is controlled to rotate downwards by a first set angle so that the airflow blown out by the air conditioning unit can diffuse to the ground.

[0140] Adjust the rotation angle range of the air sweeping component of the air conditioning unit so that the airflow blown by the air conditioning unit can diffuse to the ground.

[0141] Therefore, in response to fault types including the airflow blown by the air conditioning unit failing to diffuse to the ground, and fault causes including the air conditioning unit's installation height exceeding a third set threshold, the air guide component can be controlled to rotate downwards by a first set angle, and / or the rotation angle range of the air sweeping component of the air conditioning unit can be adjusted to allow the airflow blown by the air conditioning unit to diffuse to the ground.

[0142] It should be noted that there are no strict limitations on the first set angle, such as including 5, 10, or 15 degrees.

[0143] In the seventh scenario, in response to a fault cause including a false alarm from the human body detection component integrated into the air conditioning unit, the fault handling strategy is determined to include at least one of the following strategies:

[0144] The detection range of the human body detection component is narrowed down to the target indoor space;

[0145] Increase the human detection threshold of the human detection component; whereby the human detection threshold is the minimum detection parameter of the human detection component when it determines that a human body is present.

[0146] Therefore, in response to fault causes including false alarms from the human body detection component installed in the air conditioning unit, the detection range of the human body detection component can be narrowed to the target indoor space, and / or the human body detection threshold of the human body detection component can be increased to avoid false alarms from the human body detection component.

[0147] It should be noted that there are no major restrictions on the human body detection components; for example, it could be millimeter-wave radar.

[0148] In the eighth scenario, in response to a fault cause including a missed detection by the human body detection component, the fault handling strategy is determined to include at least one of the following strategies:

[0149] Increase the detection range of the human body detection component to the target indoor space;

[0150] Lower the threshold for human detection.

[0151] Therefore, in response to fault causes including missed detections by the human body detection component installed in the air conditioning unit, the detection range of the human body detection component can be increased to the target indoor space, and / or the human body detection threshold can be lowered to avoid missed detections by the human body detection component.

[0152] It should be noted that this disclosure does not impose any restrictions on the execution sequence of steps S201 to S204. Figure 2 The example only demonstrates the sequential execution of steps S201 to S204.

[0153] The fault handling method for air conditioning equipment provided in the embodiments of this disclosure can comprehensively consider the fault type and installation information of the air conditioning equipment to determine the cause of the fault, thereby improving the accuracy of the fault cause and thus helping to improve the accuracy of fault handling. It can effectively avoid the situation where the air conditioning equipment is mistakenly identified as having a hardware fault due to unreasonable indoor space or installation location, thereby avoiding unnecessary repairs to the air conditioning equipment hardware, improving the fault handling efficiency of the air conditioning equipment, ensuring the reliable operation of the air conditioning equipment, and optimizing the user experience.

[0154] Figure 3 This is a flowchart illustrating a fault handling method for an air conditioning device according to another exemplary embodiment, such as... Figure 3 As shown, the fault handling method for air conditioning equipment in this embodiment includes the following steps.

[0155] S301, in response to the first operation, obtain the fault type of the air conditioning equipment.

[0156] It should be noted that the execution subject of the air conditioning equipment fault handling method in this embodiment is an electronic device, which may be a terminal device, an air conditioning device, etc. The air conditioning equipment fault handling method in this embodiment can be executed by the air conditioning equipment fault handling device in this embodiment. The air conditioning equipment fault handling device in this embodiment can be configured in any air conditioning device to execute the air conditioning equipment fault handling method in this embodiment.

[0157] The following describes the fault handling method of the air conditioning equipment according to the embodiments of this disclosure, taking the terminal device as the execution subject as an example.

[0158] For example, in response to the first operation, the fault type is obtained, including in response to a voice interaction operation, collecting voice information and performing voice recognition to obtain the fault type. Thus, the user only needs to interact with the terminal device via voice to obtain the fault type, reducing manual operations, simplifying the user experience, and optimizing the user experience.

[0159] For example, in response to a first operation, the fault type is obtained, including in response to an input operation. Thus, the user can input the fault type on the terminal device so that the terminal device can obtain the fault type.

[0160] S302, in response to the second operation, obtain the installation information of the air conditioning equipment; wherein, the installation information includes the spatial information of the target indoor space where the air conditioning equipment is located and / or the actual installation location information, and the fault type and installation information are used to determine the fault handling strategy of the air conditioning equipment for fault handling.

[0161] For example, in response to the second operation, obtaining installation information includes responding to a voice interaction operation, collecting voice information, and performing voice recognition to obtain installation information. Thus, users only need to interact with the terminal device via voice to obtain installation information, reducing manual operations, simplifying user operations, and optimizing the user experience.

[0162] For example, in response to a second operation, installation information can be obtained, including in response to an input operation. Thus, the user can input installation information on the terminal device, allowing the terminal device to obtain the installation information.

[0163] Optionally, the method further includes sending a fault type to the target device; wherein the fault type is used by the target device to determine a fault handling strategy, and the target device includes at least one of an air conditioning unit and a second server.

[0164] Optionally, the method further includes sending installation information to a first server; wherein the installation information is used by the first server to determine the model of the smart home device to be recommended, and by the first server to push information to the target device to determine a fault handling strategy, wherein the target device includes at least one of an air conditioner and a second server; or, sending installation information to the target device; wherein the installation information is used by the target device to determine a fault handling strategy.

[0165] Optionally, the method further includes at least one of the following operations:

[0166] Obtain fault handling strategies;

[0167] Visualize the fault handling strategy;

[0168] In response to the third operation, correction information for the fault handling strategy is obtained; wherein, the correction information is used to correct the fault handling strategy.

[0169] This allows for the visualization of fault handling strategies, enabling timely notification of these strategies to users.

[0170] And / or, in response to a third operation, obtain correction information for the fault handling strategy. That is, the user can perform a third operation on the terminal device to determine the correction information for the fault handling strategy, which improves the diversity of correction information, meets the differentiated needs of different users, realizes personalized fault handling for different users, and optimizes the user experience.

[0171] Optionally, obtaining the fault handling strategy includes receiving the fault handling strategy sent by the target device; wherein the target device includes at least one of an air conditioning device and a second server;

[0172] After obtaining the correction information, the process also includes sending the correction information to the target device; the correction information is used by the target device to correct its fault handling strategy.

[0173] Optionally, in response to a third operation, corrective information for the fault handling strategy is obtained, including in response to a voice interaction operation, acquiring voice information and performing voice recognition on the voice information to obtain corrective information. Thus, the user only needs to interact with the terminal device via voice to obtain corrective information, reducing manual operations, simplifying user operations, and optimizing the user experience.

[0174] For example, in response to a third operation, correction information for the fault handling strategy can be obtained, including in response to an input operation. Thus, the user can input correction information on the terminal device so that the terminal device can obtain the correction information.

[0175] For example, in response to a third operation, corrective information for the fault handling strategy can be obtained, including in response to a selected operation, obtaining corrective information. Thus, the user can select corrective information on the terminal device so that the terminal device can obtain the corrective information.

[0176] It should be noted that this disclosure does not impose any restrictions on the execution sequence of steps S301 to S302. Figure 3 The example only demonstrates the sequential execution of steps S301 to S302.

[0177] The air conditioning equipment fault handling method provided in the embodiments of this disclosure, in response to a first operation, obtains the fault type of the air conditioning equipment, and in response to a second operation, obtains the installation information of the air conditioning equipment. The installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information. The fault type and installation information are used to determine the fault handling strategy for the air conditioning equipment. Therefore, in response to the first operation, the fault type of the air conditioning equipment can be obtained, and in response to the second operation, the installation information of the air conditioning equipment can be obtained to determine the fault handling strategy. That is, different fault handling strategies can be adopted under different fault types and installation information, improving the diversity of fault handling strategies. It can realize personalized fault handling under different fault types and installation information, and is applicable to multiple fault scenarios determined by multiple fault types and installation information. This helps to improve the fault handling accuracy and human comfort of the air conditioning equipment, and optimizes the user experience.

[0178] For ease of understanding, an exemplary embodiment is provided:

[0179] like Figure 4 As shown, when a user browses a shopping app on their mobile phone to purchase an air conditioner, they can upload the spatial information of the target indoor space where the air conditioner will be installed. The mobile phone responds to the second operation mentioned above, obtains the spatial information, and sends the spatial information to the first server.

[0180] The first server can determine the recommended air conditioning model based on spatial information and send the recommended air conditioning model to the mobile phone.

[0181] The mobile phone can provide a visual display of recommended air conditioning models.

[0182] After a user selects and installs an air conditioner, the user can upload the actual installation location information of the air conditioner through a shopping app on their mobile phone. The mobile phone can respond to the second operation mentioned above, obtain the actual installation location information, and send the actual installation location information to the first server.

[0183] During the use of air conditioning equipment, users can report the fault type of the air conditioning equipment through the control APP of smart home devices on their mobile phones. The mobile phone can respond to the above first operation, obtain the fault type, and send the fault type to the second server.

[0184] The second server sends the identifier of the air conditioning equipment to the first server.

[0185] The first server determines the installation information of the air conditioning equipment based on its identifier and sends the installation information to the second server. The installation information includes the spatial information of the target indoor space where the air conditioning equipment is located and the actual installation location information.

[0186] The second server determines the fault handling strategy for the air conditioning equipment based on the fault type and installation information, and then sends the fault handling strategy to the air conditioning equipment.

[0187] According to the fault handling strategy, the air conditioning equipment is controlled, such as by adjusting the operating parameters of the air conditioning equipment.

[0188] For ease of understanding, another exemplary embodiment is provided:

[0189] like Figure 5 As shown, after the user has installed the air conditioner, the user can upload the installation information of the air conditioner through a smart home device control APP on their mobile phone. The mobile phone can respond to the second operation mentioned above, obtain the installation information, and send the installation information to the air conditioner.

[0190] During the use of air conditioning equipment, users can report the fault type of the air conditioning equipment through the control APP of smart home devices on their mobile phones. The mobile phone can respond to the above first operation, obtain the fault type, and send the fault type to the air conditioning equipment.

[0191] Based on the fault type and installation information, the system determines the fault handling strategy for the air conditioning equipment and controls the equipment accordingly, such as adjusting its operating parameters.

[0192] Figure 6 This is a schematic diagram of the structure of a fault handling device for an air conditioning equipment according to an exemplary embodiment.

[0193] Reference Figure 6 The fault handling device 600 for air conditioning equipment in this embodiment includes: a first acquisition module 601, a second acquisition module 602, and a determination module 603.

[0194] The first acquisition module 601 is configured to acquire the fault type of the air conditioning equipment;

[0195] The second acquisition module 602 is configured to acquire the installation information of the air conditioning equipment; wherein, the installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information;

[0196] The determination module 603 is configured to determine a fault handling strategy for the air conditioning equipment based on the fault type and the installation information.

[0197] In some possible implementations, the determining module 603 is further configured to: determine the cause of the air conditioning equipment failure based on the failure type and the installation information; and determine the failure handling strategy for the air conditioning equipment based on the cause of the failure.

[0198] In some possible implementations, the determining module 603 is further configured to: acquire the operating information of the air conditioning equipment and the model of the air conditioning equipment; and determine the cause of the fault based on the fault type, the installation information, the operating information and the model.

[0199] In some possible implementations, the determining module 603 is further configured to: in response to the fault type including temperature regulation overshoot of the air conditioning equipment, and the fault cause including the size of the indoor space where the air conditioning equipment is located being less than a first preset threshold, and the air conditioning equipment operating in heating mode, determine that the fault handling strategy includes at least one of the following strategies:

[0200] Lower the target temperature of the air conditioning equipment;

[0201] Increase the indoor ambient temperature collected by the air conditioning equipment;

[0202] Reduce the indoor fan speed of the air conditioning equipment;

[0203] Reduce the compressor frequency of the air conditioning equipment.

[0204] In some possible implementations, the determining module 603 is further configured to: in response to the fault type including temperature regulation overshoot of the air conditioning equipment, and the fault cause including the size of the indoor space where the air conditioning equipment is located being less than a first preset threshold, and the air conditioning equipment operating in cooling mode, determine that the fault handling strategy includes at least one of the following strategies:

[0205] Increase the target temperature of the air conditioning equipment;

[0206] Lower the indoor ambient temperature collected by the air conditioning equipment;

[0207] Reduce the indoor fan speed of the air conditioning equipment;

[0208] Reduce the compressor frequency of the air conditioning equipment.

[0209] In some possible implementations, the determining module 603 is further configured to: in response to the fault type including under-adjustment of the temperature regulation of the air conditioning equipment, and the fault cause including the size of the indoor space where the air conditioning equipment is located being greater than a second preset threshold, and the operating mode of the air conditioning equipment being heating mode, determine that the fault handling strategy includes at least one of the following strategies:

[0210] Increase the target temperature of the air conditioning equipment;

[0211] Lower the indoor ambient temperature collected by the air conditioning equipment;

[0212] Increase the indoor fan speed of the air conditioning equipment;

[0213] Increase the compressor frequency of the air conditioning equipment;

[0214] In some possible implementations, the determining module 603 is further configured to: in response to the fault type including under-adjustment of the temperature regulation of the air conditioning equipment, and the fault cause including the size of the indoor space where the air conditioning equipment is located being greater than a second preset threshold, and the operating mode of the air conditioning equipment being cooling mode, determine that the fault handling strategy includes at least one of the following strategies:

[0215] Lower the target temperature of the air conditioning equipment;

[0216] Increase the indoor ambient temperature collected by the air conditioning equipment;

[0217] Increase the indoor fan speed of the air conditioning equipment;

[0218] Increase the compressor frequency of the air conditioning equipment.

[0219] In some possible implementations, the determining module 603 is further configured to: in response to the fault type including the airflow from the air conditioning unit failing to diffuse evenly into the target indoor space, and the fault cause including the air conditioning unit being installed in a corner area of ​​the target indoor space, determine that the fault handling strategy includes at least one of the following strategies:

[0220] Adjust the rotation angle of the air guide component of the air conditioning equipment so that the airflow blown by the air conditioning equipment is evenly diffused into the target indoor space;

[0221] Adjust the rotation angle range of the air sweeping component of the air conditioning unit so that the airflow blown by the air conditioning unit is evenly diffused into the target indoor space.

[0222] In some possible implementations, the determining module 603 is further configured to increase the angle between the air guide assembly and the normal direction of the indoor unit panel of the air conditioning equipment.

[0223] In some possible implementations, the determining module 603 is further configured to: adjust the rotation angle range of the sweeping component based on the adjusted rotation angle of the air guiding component.

[0224] In some possible implementations, the determining module 603 is further configured to: in response to the fault type including the airflow from the air conditioning unit failing to diffuse to the ground, and the fault cause including the installation height of the air conditioning unit being greater than a third preset threshold, determine that the fault handling strategy includes at least one of the following strategies:

[0225] The air guide assembly is controlled to rotate downwards by a first predetermined angle so that the airflow blown out by the air conditioning unit diffuses to the ground;

[0226] Adjust the rotation angle range of the air sweeping component of the air conditioning unit so that the airflow blown by the air conditioning unit diffuses to the ground.

[0227] In some possible implementations, the determining module 603 is further configured to: in response to the fault cause including a false alarm from the human body detection component mounted on the air conditioning device, determine that the fault handling strategy includes at least one of the following strategies:

[0228] The detection range of the human body detection component is narrowed to the target indoor space;

[0229] Increase the human detection threshold of the human detection component; wherein, the human detection threshold is the minimum detection parameter of the human detection component when the human detection component determines that a human body is present;

[0230] In response to the fault cause including a missed detection by the human body detection component, the fault handling strategy is determined to include at least one of the following strategies:

[0231] The detection range of the human body detection component is increased to the target indoor space;

[0232] Lower the human detection threshold.

[0233] In some possible implementations, the first acquisition module 601 is further configured to: receive the fault type sent by the terminal device; wherein the fault type is determined based on a first operation on the terminal device.

[0234] In some possible implementations, the second acquisition module 602 is further configured to: receive the installation information sent by the first server or terminal device; wherein the installation information is determined based on a second operation on the terminal device, and the installation information is also used by the first server to determine the model of the smart home device to be recommended.

[0235] In some possible implementations, the determining module 603 is further configured to perform at least one of the following operations:

[0236] The fault handling strategy is sent to the terminal device; wherein the fault handling strategy is used by the terminal device for visualization.

[0237] The system receives correction information for the fault handling strategy sent by the terminal device; wherein the correction information is determined based on a third operation performed on the terminal device.

[0238] Based on the correction information, the fault handling strategy is modified.

[0239] Regarding the apparatus in the above embodiments, the specific manner in which each module performs its operation has been described in detail in the embodiments related to the method, and will not be elaborated upon here.

[0240] The air conditioning equipment fault handling device provided in the embodiments of this disclosure obtains the fault type and installation information of the air conditioning equipment. The installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information. Based on the fault type and installation information, a fault handling strategy for the air conditioning equipment is determined. Therefore, the fault handling strategy can be determined by comprehensively considering the fault type and installation information of the air conditioning equipment. Different fault handling strategies can be adopted under different fault types and installation information, improving the diversity of fault handling strategies. It enables personalized fault handling under different fault types and installation information, and is applicable to various fault scenarios determined by multiple fault types and installation information. This helps improve the accuracy of air conditioning equipment fault handling and human comfort, and optimizes the user experience.

[0241] Figure 7 This is a structural schematic diagram of a fault handling device for an air conditioning unit according to another exemplary embodiment.

[0242] Reference Figure 7 The fault handling device 700 for air conditioning equipment in this embodiment includes: a first acquisition module 701 and a second acquisition module 702.

[0243] The first acquisition module is configured to acquire the fault type of the air conditioning equipment in response to the first operation;

[0244] The second acquisition module is configured to acquire installation information of the air conditioning equipment in response to the second operation; wherein the installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information, and the fault type and the installation information are used to determine the fault handling strategy of the air conditioning equipment for fault handling.

[0245] In some possible implementations, the first acquisition module 701 is further configured to: send the fault type to the target device; wherein the fault type is used by the target device to determine the fault handling strategy, and the target device includes at least one of the air conditioning equipment and the second server.

[0246] In some possible implementations, the second acquisition module 702 is further configured to: send the installation information to the first server; wherein the installation information is used by the first server to determine the model of the smart home device to be recommended, and by the first server to push information to the target device to determine the fault handling strategy, wherein the target device includes at least one of the air conditioning device and the second server; or, send the installation information to the target device; wherein the installation information is used by the target device to determine the fault handling strategy.

[0247] In some possible implementations, the second acquisition module 702 is further configured to perform at least one of the following operations:

[0248] Obtain the fault handling strategy;

[0249] The fault handling strategy is visualized.

[0250] In response to the third operation, correction information of the fault handling strategy is obtained; wherein the correction information is used to correct the fault handling strategy.

[0251] In some possible implementations, the second acquisition module 702 is further configured to: receive the fault handling strategy sent by the target device; wherein the target device includes at least one of the air conditioning equipment and the second server;

[0252] After obtaining the correction information, the second obtaining module 702 is further configured to: send the correction information to the target device; wherein the correction information is used by the target device to correct the fault handling strategy.

[0253] Regarding the apparatus in the above embodiments, the specific manner in which each module performs its operation has been described in detail in the embodiments related to the method, and will not be elaborated upon here.

[0254] The air conditioning equipment fault handling device provided in the embodiments of this disclosure, in response to a first operation, obtains the fault type of the air conditioning equipment, and in response to a second operation, obtains the installation information of the air conditioning equipment. The installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information. The fault type and installation information are used to determine the fault handling strategy for the air conditioning equipment. Therefore, in response to the first operation, the fault type of the air conditioning equipment can be obtained, and in response to the second operation, the installation information of the air conditioning equipment can be obtained to determine the fault handling strategy. That is, different fault handling strategies can be adopted under different fault types and installation information, improving the diversity of fault handling strategies. It can realize personalized fault handling under different fault types and installation information, and is applicable to multiple fault scenarios determined by multiple fault types and installation information. This helps to improve the fault handling accuracy and human comfort of the air conditioning equipment, and optimizes the user experience.

[0255] To implement the above embodiments, this disclosure also proposes an air conditioning device configured to implement the steps of the fault handling method for the air conditioning device provided in this disclosure. For example, the air conditioning device is configured to implement... Figure 1-2 The steps of the troubleshooting method for the air conditioning equipment shown are, and / or, configured to implement Figure 3 The steps of the troubleshooting method for the air conditioning equipment shown are as follows.

[0256] To implement the above embodiments, this disclosure also proposes a terminal device configured to implement the steps of the fault handling method for the air conditioning equipment provided in this disclosure. For example, the terminal device is configured to implement... Figure 3 The steps of the troubleshooting method for the air conditioning equipment shown are as follows.

[0257] To implement the above embodiments, this disclosure also proposes an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the program, it implements the steps of the image processing method provided in this disclosure.

[0258] Figure 8 This is a schematic diagram illustrating the structure of an electronic device according to an exemplary embodiment. For example, the electronic device 800 may be a vehicle, mobile phone, computer, digital broadcasting terminal, messaging device, game console, tablet device, medical device, fitness equipment, personal digital assistant, etc.

[0259] Reference Figure 8 The electronic device 800 may include one or more of the following components: processing component 802, memory 804, power component 806, multimedia component 808, audio component 810, input / output (I / O) interface 812, sensor component 814, and communication component 816.

[0260] Processing component 802 typically controls the overall operation of electronic device 800, such as operations associated with display, telephone calls, data communication, camera operation, and recording operations. Processing component 802 may include one or more processors 820 to execute instructions to complete all or part of the steps of the image processing method described above. Furthermore, processing component 802 may include one or more modules to facilitate interaction between processing component 802 and other components. For example, processing component 802 may include a multimedia module to facilitate interaction between multimedia component 808 and processing component 802.

[0261] Memory 804 is configured to store various types of data to support the operation of electronic device 800. Examples of this data include instructions for any application or method operating on electronic device 800, contact data, phonebook data, messages, pictures, videos, etc. Memory 804 can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as Static Random Access Memory (SRAM), Electrically Erasable Programmable Read-Only Memory (EEPROM), Erasable Programmable Read-Only Memory (EPROM), Programmable Read-Only Memory (PROM), Read-Only Memory (ROM), magnetic storage, flash memory, magnetic disk, or optical disk.

[0262] Power component 806 provides power to various components of electronic device 800. Power component 806 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power to electronic device 800.

[0263] Multimedia component 808 includes a screen that provides an output interface between electronic device 800 and user. In some embodiments, the screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a Touch Panel, the screen may be implemented as a touchscreen to receive input signals from the user. The Touch Panel includes one or more touch sensors to sense touches, swipes, and gestures on the Touch Panel. The touch sensors may sense not only the boundaries of touch or swipe actions but also the duration and pressure associated with the touch or swipe operation. In some embodiments, multimedia component 808 includes a front-facing camera and / or a rear-facing camera. When electronic device 800 is in an operating mode, such as a shooting mode or video mode, the front-facing camera and / or rear-facing camera may receive external multimedia data. Each front-facing camera and rear-facing camera may be a fixed optical lens system or have focal length and optical zoom capabilities.

[0264] Audio component 810 is configured to output and / or input audio signals. For example, audio component 810 includes a microphone (MIC) configured to receive external audio signals when electronic device 800 is in an operating mode, such as call mode, recording mode, and voice recognition mode. The received audio signals may be further stored in memory 804 or transmitted via communication component 816. In some embodiments, audio component 810 also includes a speaker for outputting audio signals.

[0265] I / O interface 812 provides an interface between processing component 802 and peripheral interface modules, such as keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to, home buttons, volume buttons, power buttons, and lock buttons.

[0266] Sensor assembly 814 includes one or more sensors for providing state assessments of various aspects of electronic device 800. For example, sensor assembly 814 can detect the on / off state of electronic device 800, the relative positioning of components such as the display and keypad of electronic device 800, changes in position of electronic device 800 or a component of electronic device 800, the presence or absence of user contact with electronic device 800, orientation or acceleration / deceleration of electronic device 800, and temperature changes of electronic device 800. Sensor assembly 814 may include a proximity sensor configured to detect the presence of nearby objects without any physical contact. Sensor assembly 814 may also include an optical sensor, such as a complementary metal-oxide-semiconductor (CMOS) or charge-coupled device (CCD) image sensor, for use in imaging applications. In some embodiments, sensor assembly 814 may also include an accelerometer, gyroscope, magnetometer, pressure sensor, or temperature sensor.

[0267] Communication component 816 is configured to facilitate wired or wireless communication between electronic device 800 and other devices. Electronic device 800 can access wireless networks based on communication standards, such as WiFi, 4G, or 8G, or combinations thereof. In one exemplary embodiment, communication component 816 receives broadcast signals or broadcast-related information from an external broadcast management system via a broadcast channel. In one exemplary embodiment, communication component 816 also includes a Near Field Communication (NFC) module to facilitate short-range communication. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID), Infrared Data Association (IrDA), Ultra-Wideband (UWB), Bluetooth, and other technologies.

[0268] In an exemplary embodiment, the electronic device 800 may be implemented by one or more application-specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), field-programmable gate arrays (FPGAs), controllers, microcontrollers, microprocessors, or other electronic components to perform the image processing method described above.

[0269] In an exemplary embodiment, a non-transitory computer-readable storage medium including instructions is also provided, such as a memory 804 including instructions, which can be executed by a processor 820 of an electronic device 800 to complete the image processing method described above. For example, the non-transitory computer-readable storage medium may be a read-only memory (ROM), a random access memory (RAM), a compact disc read-only memory (CD-ROM), magnetic tape, floppy disk, and optical data storage device, etc.

[0270] To implement the above embodiments, this disclosure also proposes a computer-readable storage medium storing computer program instructions thereon, which, when executed by a processor, implement the steps of the fault handling method for the air conditioning equipment provided in this disclosure.

[0271] Alternatively, the computer-readable storage medium may be ROM, random access memory (RAM), CD-ROM, magnetic tape, floppy disk, and optical data storage device, etc.

[0272] To implement the above embodiments, this disclosure also proposes a chip including an interface circuit and a processing circuit coupled to each other. The interface circuit is used to input or output signals, and the processing circuit is configured to implement the steps of the fault handling method for the air conditioning equipment provided in this disclosure.

[0273] Figure 9 This is a schematic diagram illustrating the structure of a chip according to an exemplary embodiment. See also... Figure 9 The diagram shown is a schematic representation of the structure of chip 900, but it is not limited to this.

[0274] Chip 900 includes processing circuit 901, which is configured to execute the fault handling method of any of the above air conditioning devices.

[0275] In some embodiments, the chip 900 further includes one or more interface circuits 902. Optionally, the interface circuit 902 is connected to the memory 903, and the interface circuit 902 can be used to receive signals from the memory 903 or other devices, and the interface circuit 902 can be used to send signals to the memory 903 or other devices. For example, the interface circuit 902 can read instructions stored in the memory 903 and send the instructions to the processing circuit 901.

[0276] In some embodiments, the interface circuit 902 performs at least one of the communication steps such as sending and / or receiving in the above method, and the processing circuit 901 performs other steps.

[0277] In some embodiments, the terms interface circuit, interface, transceiver pin, transceiver, etc., can be used interchangeably.

[0278] In some embodiments, chip 900 further includes one or more memories 903 for storing instructions. Optionally, all or part of the memories 903 may be located outside of chip 900.

[0279] To implement the above embodiments, this disclosure also proposes a computer program product, including a computer program, which, when executed by a processor, implements the steps of the fault handling method for air conditioning equipment provided in this disclosure.

[0280] Other embodiments of this disclosure will readily occur to those skilled in the art upon consideration of the specification and practice of the invention disclosed herein. This disclosure is intended to cover any variations, uses, or adaptations of this disclosure that follow the general principles of this disclosure and include common knowledge or customary techniques in the art not disclosed herein. The specification and examples are to be considered exemplary only, and the true scope and spirit of this disclosure are indicated by the following claims.

[0281] It should be understood that this disclosure is not limited to the precise structures described above and shown in the accompanying drawings, and various modifications and changes can be made without departing from its scope. The scope of this disclosure is limited only by the appended claims.

Claims

1. A method for troubleshooting air conditioning equipment, characterized in that, include: Obtain the fault type of the air conditioning equipment; Obtain the installation information of the air conditioning equipment; wherein, the installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information; Based on the fault type and the installation information, determine the fault handling strategy for the air conditioning equipment; The step of determining the fault handling strategy for the air conditioning equipment based on the fault type and the installation information includes: Based on the fault type and the installation information, determine the cause of the air conditioning equipment failure; Based on the cause of the fault, a fault handling strategy for the air conditioning equipment is determined.

2. The method according to claim 1, characterized in that, Determining the cause of the air conditioning equipment malfunction based on the fault type and the installation information includes: Obtain the operating information and model number of the air conditioning equipment; Based on the fault type, the installation information, the operating information, and the model number, the cause of the fault is determined.

3. The method according to claim 1, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault type including temperature regulation overshoot of the air conditioning unit, and the fault cause including the size of the indoor space where the air conditioning unit is located being smaller than a first preset threshold, and the air conditioning unit being operated in heating mode, the fault handling strategy is determined to include at least one of the following strategies: Lower the target temperature of the air conditioning equipment; Increase the indoor ambient temperature collected by the air conditioning equipment; Reduce the indoor fan speed of the air conditioning equipment; Reduce the compressor frequency of the air conditioning equipment.

4. The method according to claim 1, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault type including temperature regulation overshoot of the air conditioning unit, and the fault cause including the size of the indoor space where the air conditioning unit is located being smaller than a first preset threshold, and the air conditioning unit being operated in cooling mode, the fault handling strategy is determined to include at least one of the following strategies: Increase the target temperature of the air conditioning equipment; Lower the indoor ambient temperature collected by the air conditioning equipment; Reduce the indoor fan speed of the air conditioning equipment; Reduce the compressor frequency of the air conditioning equipment.

5. The method according to claim 1, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault type including under-adjustment of the temperature setting of the air conditioning unit, and the fault cause including the size of the indoor space where the air conditioning unit is located being larger than a second preset threshold, and the air conditioning unit being operated in heating mode, the fault handling strategy is determined to include at least one of the following strategies: Increase the target temperature of the air conditioning equipment; Lower the indoor ambient temperature collected by the air conditioning equipment; Increase the indoor fan speed of the air conditioning equipment; Increase the compressor frequency of the air conditioning equipment.

6. The method according to claim 1, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault type including under-adjustment of the temperature setting of the air conditioning unit, and the fault cause including the size of the indoor space where the air conditioning unit is located being larger than a second preset threshold, and the air conditioning unit being operated in cooling mode, the fault handling strategy is determined to include at least one of the following strategies: Lower the target temperature of the air conditioning equipment; Increase the indoor ambient temperature collected by the air conditioning equipment; Increase the indoor fan speed of the air conditioning equipment; Increase the compressor frequency of the air conditioning equipment.

7. The method according to claim 1, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault type including the airflow from the air conditioning unit failing to diffuse evenly into the target indoor space, and the fault cause including the air conditioning unit being installed in a corner area of ​​the target indoor space, the fault handling strategy is determined to include at least one of the following strategies: Adjust the rotation angle of the air guide component of the air conditioning equipment so that the airflow blown by the air conditioning equipment is evenly diffused into the target indoor space; Adjust the rotation angle range of the air sweeping component of the air conditioning unit so that the airflow blown by the air conditioning unit is evenly diffused into the target indoor space.

8. The method according to claim 7, characterized in that, Adjusting the rotation angle of the air guide assembly of the air conditioning equipment includes: Increase the angle between the air guide component and the normal direction of the indoor unit panel of the air conditioning equipment.

9. The method according to claim 7, characterized in that, The adjustment of the rotation angle range of the air-sweeping component of the air conditioning equipment includes: Based on the adjusted rotation angle of the air guide component, the rotation angle range of the air sweeping component is adjusted.

10. The method according to claim 1, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault type including the airflow from the air conditioning unit failing to diffuse to the ground, and the fault cause including the installation height of the air conditioning unit exceeding a third preset threshold, the fault handling strategy is determined to include at least one of the following strategies: The air guide assembly of the air conditioning unit is controlled to rotate downward by a first predetermined angle so that the airflow blown out by the air conditioning unit diffuses to the ground; Adjust the rotation angle range of the air sweeping component of the air conditioning unit so that the airflow blown by the air conditioning unit diffuses to the ground.

11. The method according to claim 1, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault cause including a false alarm from the human body detection component installed in the air conditioning unit, the fault handling strategy is determined to include at least one of the following strategies: The detection range of the human body detection component is narrowed to the target indoor space; Increase the human detection threshold of the human detection component; wherein, the human detection threshold is the minimum detection parameter of the human detection component when the human detection component determines that a human body is present; In response to the fault cause including a missed detection by the human body detection component, the fault handling strategy is determined to include at least one of the following strategies: The detection range of the human body detection component is increased to the target indoor space; Lower the human detection threshold.

12. The method according to any one of claims 1-11, characterized in that, The method for obtaining the fault type of the air conditioning equipment includes: The fault type is received from the terminal device; wherein the fault type is determined based on a first operation performed on the terminal device.

13. The method according to any one of claims 1-11, characterized in that, The step of obtaining the installation information of the air conditioning equipment includes: The system receives installation information sent by a first server or a terminal device; wherein the installation information is determined based on a second operation performed on the terminal device, and the installation information is also used by the first server to determine the model of the smart home device to be recommended.

14. The method according to any one of claims 1-11, characterized in that, The method further includes at least one of the following operations: The fault handling strategy is sent to the terminal device; wherein the fault handling strategy is used by the terminal device for visualization. The system receives correction information for the fault handling strategy sent by the terminal device; wherein the correction information is determined based on a third operation performed on the terminal device. Based on the correction information, the fault handling strategy is modified.

15. A method for troubleshooting an air conditioning device, characterized in that, include: In response to the first operation, obtain the fault type of the air conditioning equipment; In response to the second operation, the installation information of the air conditioning equipment is obtained; wherein, the installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information, the fault type and the installation information are used to determine the cause of the fault of the air conditioning equipment, and the cause of the fault is used to determine the fault handling strategy of the air conditioning equipment for fault handling.

16. The method according to claim 15, characterized in that, The method further includes: The fault type is sent to the target device; wherein the fault type is used by the target device to determine the fault handling strategy, and the target device includes at least one of the air conditioning equipment and the second server.

17. The method according to claim 15, characterized in that, The method further includes: The installation information is sent to the first server; wherein the installation information is used by the first server to determine the model of the smart home device to be recommended, and by the first server to push information to the target device to determine the fault handling strategy, the target device including at least one of the air conditioner and the second server; or... The installation information is sent to the target device; wherein the installation information is used by the target device to determine the fault handling strategy.

18. The method according to claim 15, characterized in that, The method further includes at least one of the following operations: Obtain the fault handling strategy; The fault handling strategy is visualized. In response to the third operation, correction information of the fault handling strategy is obtained; wherein the correction information is used to correct the fault handling strategy.

19. The method according to claim 18, characterized in that, The acquisition of the fault handling strategy includes: The fault handling strategy sent by the target device is received; wherein the target device includes at least one of the air conditioning equipment and the second server. After obtaining the correction information, the process also includes: The correction information is sent to the target device; wherein the correction information is used by the target device to correct the fault handling strategy.

20. A fault handling device for air conditioning equipment, characterized in that, include: The first acquisition module is configured to acquire the fault type of the air conditioning equipment; The second acquisition module is configured to acquire the installation information of the air conditioning equipment; wherein, the installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information; The determination module is configured to determine the fault handling strategy for the air conditioning equipment based on the fault type and the installation information; The determining module is further configured as follows: Based on the fault type and the installation information, determine the cause of the air conditioning equipment failure; Based on the cause of the fault, a fault handling strategy for the air conditioning equipment is determined.

21. The apparatus according to claim 20, characterized in that, The determining module is further configured to: Obtain the operating information and model number of the air conditioning equipment; Based on the fault type, the installation information, the operating information, and the model number, the cause of the fault is determined.

22. A fault handling device for air conditioning equipment, characterized in that, include: The first acquisition module is configured to acquire the fault type of the air conditioning equipment in response to the first operation; The second acquisition module is configured to acquire installation information of the air conditioning equipment in response to the second operation; wherein the installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information, the fault type and the installation information are used to determine the cause of the fault of the air conditioning equipment, and the cause of the fault is used to determine the fault handling strategy of the air conditioning equipment for fault handling.

23. The apparatus according to claim 22, characterized in that, The first acquisition module is further configured as follows: The fault type is sent to the target device; wherein the fault type is used by the target device to determine the fault handling strategy, and the target device includes at least one of the air conditioning equipment and the second server.

24. The apparatus according to claim 22, characterized in that, The second acquisition module is also configured to: The installation information is sent to the first server; wherein the installation information is used by the first server to determine the model of the smart home device to be recommended, and by the first server to push information to the target device to determine the fault handling strategy, the target device including at least one of the air conditioner and the second server; or... The installation information is sent to the target device; wherein the installation information is used by the target device to determine the fault handling strategy.

25. An air conditioning device, characterized in that, The steps are configured to implement the method of any one of claims 1-19.

26. A computer-readable storage medium having computer program instructions stored thereon, characterized in that, When executed by a processor, the program instructions implement the steps of the method described in any one of claims 1-19.

27. A chip, characterized in that, The chip includes an interface circuit and a processing circuit coupled to each other. The interface circuit is used to input or output signals, and the processing circuit is configured to implement the steps of the method according to any one of claims 1-19.

28. A computer program product, characterized in that, Includes a computer program, which, when executed by a processor, implements the steps of the method according to any one of claims 1-19.

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