多平台客服工单一致性路由方法

By standardizing the generation of global idempotent identifiers for work orders and constructing a cost function, combined with dual signature credentials and Peter .net invariant live summaries, the problem of unstable work order flow in multi-platform customer service of e-commerce enterprises is solved, achieving cross-platform consistency and auditability, and ensuring the stability and adaptability of service level agreements.

CN121279715BActive Publication Date: 2026-07-17HANGZHOU DIMENSION ISLAND TECH CO LTD
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Patent Information

Application Number
CN202511449548.9
Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
Filing Date
2025-10-11
Publication Date
2026-07-17
Estimated Expiration
2045-10-11

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Abstract

本发明涉及业务流程编排技术领域，尤其涉及多平台客服工单一致性路由方法，其方法包括：首先对原始工单与证据进行语义统一与内容寻址，生成规范工单打包数据与全局幂等标识；基于层次任务网络展开任务图，构建含技能差距、处理时间估计与一次解决率估计的代价函数，在资质、容量与依赖约束下完成一对一指派，并生成对偶签名凭证与彼得里网不变量活性摘要下发；将指派与执行以携带证明的事件写入可验证状态机，依据服务级别协议剩余时长比例与证据完整度计算证明负债作为结案门控；基于事件日志与证明负债进行变分推断得到变分证据温度，构造重规划邻域并执行大邻域搜索重规划，使路由结果可验证、可追溯并满足服务级别协议。
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