Household service system

By building a domestic service system, the problems of insubstantial management and low communication efficiency in the traditional domestic service industry have been solved. It enables the orderly display of practitioners' information and the traceability of the service process, improves communication efficiency and system scalability, and facilitates government supervision.

CN121616440APending Publication Date: 2026-03-06周培德
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Patent Information

Application Number
CN202511828376.6
Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Filing Date
2025-12-05
Publication Date
2026-03-06

AI Technical Summary

Technical Problem

The traditional domestic service industry lacks unified standards, the management of service personnel is not substantial, communication efficiency is low and it is not conducive to government supervision, and enterprises have difficulty in acquiring customers and have high promotion costs.

Method used

The system constructs a domestic service platform, including a national main platform, regional sub-platforms, independent operating systems for domestic service companies, and vertical service modules. It is configured with a registration lock-in mechanism, a quick appointment and two-way matching mechanism, and functions for nearby services and order management. It supports the expansion of promoters and enables the orderly display of practitioners' information and dynamic updates of their status.

Benefits of technology

It enables the orderly display of practitioners' information and the traceability of service processes, improves communication efficiency and platform traffic conversion efficiency, lowers the threshold for users, enhances system compatibility and scalability, and facilitates government supervision.

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Abstract

The invention discloses a housekeeping service system, and relates to the technical field of service industry management systems. A housekeeping service system comprises a nationwide total platform, regional sub-platforms and a vertical service module, the nationwide total platform communicates with the regional sub-platforms and is relatively independent, and the regional sub-platforms are registered and used by district and county housekeeping companies of corresponding regions. The vertical service module comprises a maternity matron plate, a home nurse plate, a nursing worker plate, a mother and infant nursing plate, a receiving worker plate, a nearby demand issuing plate, a waste clearing cleaning plate, a home cleaning plate, a public service plate and the like. According to the invention, a digital platform for precisely matching supply and demand of housekeeping service is constructed, so that orderly display of practitioner information is realized; the self-promotion enthusiasm of practitioners and users is stimulated by means of a promotion profit sharing mechanism, an efficient, transparent and sustainable service solution is provided, and the method is an operation mode combining online customer extension through community promotion, other platform promotion and the like and offline order matching and service promotion of entity housekeeping companies. And supervision and inspection of related government departments can be accepted conveniently.
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Description

Technical Field

[0001] This invention relates to the field of service industry management system technology, specifically to a housekeeping service system. Background Technology

[0002] The traditional domestic service industry is a product of social division of labor and changes in family functions. Its development background is closely related to changes in social structure, while the application of technology has long remained at the basic level, mainly relying on manual operation, with extremely low levels of digitalization and intelligence.

[0003] With the advent of the industrial age, large-scale socialized production caused families to lose their traditional production functions, and the establishment of social security systems also weakened the family's protective function. At the same time, women had more opportunities to work outside the home, and the caregiving and housework that were originally undertaken within the family gradually shifted to outsiders, forming a socialized domestic service supply system.

[0004] In the early days, the core demand for domestic services focused on basic household chores, such as daily cleaning, laundry, and cooking for ordinary families. At that time, families were relatively large, and complex care needs had not yet emerged. Consumers' requirements for services were limited to "completing basic tasks." This extensive demand characteristic allowed traditional domestic services to maintain their operation through a low-cost, simple labor output model.

[0005] Due to the lack of unified standards in the early stages of the industry, traditional domestic service mostly adopted an intermediary model. Domestic service companies acted merely as information matchmakers, connecting families with service needs with individual domestic service workers, and collecting intermediary fees as their main source of income. This model had low management costs and was flexible in operation, rapidly promoting the matching of supply and demand in the early stages of industry development. However, it also led to a lack of substantive management of service personnel by companies, laying the groundwork for future industry chaos.

[0006] Traditional domestic services lack a digital matching system, relying entirely on manual processes to connect supply and demand. Consumers either register their needs through offline agencies, where agents verbally recommend service providers, or they depend on social networks such as referrals from friends and family to access services. Service providers also primarily receive booking information via phone calls from agencies, resulting in inefficient communication and hindering government oversight. Summary of the Invention

[0007] The purpose of this invention is to provide a domestic service system that addresses the problems of traditional domestic services, which mostly rely on an intermediary model, resulting in a lack of substantive management of service personnel, low communication efficiency, and difficulties in government supervision. It also aims to largely solve the challenges faced by traditional brick-and-mortar domestic service companies in acquiring customers and incurring high promotional costs, thereby achieving a match between supply and demand.

[0008] To achieve the above objectives, the present invention provides the following technical solution: A domestic service system includes a national central platform, regional sub-platforms, relatively independent operating systems for domestic service companies, and vertical service modules. The national central platform is interconnected with each regional sub-platform while remaining relatively independent. The regional sub-platforms are used by domestic service companies in their respective districts and counties to register and provide them with relatively independent operating systems. The vertical service modules of the regional sub-platforms include sections for maternity nurses, live-in nannies, caregivers, maternal and infant care, organization specialists, nearby demand posting, post-construction cleaning, home cleaning, and public welfare services. Each vertical service module can be independently configured and generate a unique promotional QR code. The system is equipped with a registration lock mechanism: practitioners can only register through the domestic service company registration channel and are permanently associated with that registered domestic service company. Users who browse the system for the first time through a domestic service company's promotional entry point are permanently locked as users of that domestic service company. Promotional entry points include QR codes, company page links, mini-programs, official accounts, and Douyin (TikTok). Subsequent logins through the APP will still be associated with the company initially locked. Users promoted by sales representatives are also locked as lifelong customers of the corresponding domestic service company, except for users who re-enter through other companies.

[0009] Furthermore, after registration, domestic service companies obtain a relatively independent management backend, which has the following functions: Vertical module activation configuration: After selecting the target vertical service module and paying the corresponding activation fee, the module will be displayed on the company page. Modules that are not selected or for which the fee has not been paid will not be displayed. Ratio setting function: The service fee ratio for practitioners, the income ratio for promoters and the profit sharing ratio for salespersons can be set separately for each vertical service module, and can be set individually for each different practitioner and promoter; Data statistics function: Displays daily, weekly, monthly, and quarterly financial statistics and practitioner data statistics, including incomplete orders, practitioner status, details of completed orders, and basic information of both parties to the transaction; Resource sharing switch: When enabled, this allows you to share your company's workforce resources with other domestic service companies on the platform. When other companies complete orders through shared resources, the system will allocate revenue to your company according to a preset ratio. Domestic service companies that have not yet activated the vertical module can expand their service scope by selecting this module.

[0010] Furthermore, the system is configured with a fast appointment and two-way matching mechanism, including: Quick Appointment Channel: Each vertical service module has a customer service entry point. Users can click on customer service to achieve online and offline matching of practitioners. The system supports two modes: instant on-site service and advance appointment. Flexible and intelligent customer service management functions: Each company's customer service can set up automatic and semi-automatic order modes for each vertical service segment according to the characteristics of the company. For automatic orders, users directly select practitioners to complete the order, while for semi-automatic orders, customer service assists users and practitioners to complete the order. Intelligent filtering and push: Users can set filtering conditions such as star rating, age, gender, years of experience, etc., and the system will quickly push qualified practitioners based on the conditions; Dual channels for video interviews and telephone appointments: After filling in their mobile phone number and service address, users can choose between a video interview or a telephone appointment. Telephone appointments use virtual numbers and the recording is saved for 1 day. Video interviews can be replayed for 1 day after completion. When making an appointment, users need to provide information about the service recipient, service time, and service price. After the practitioner or customer service confirms the appointment, they fill in the service price. The system sends an SMS notification containing contact phone numbers, service address, and navigation map to both parties and customer service. Clicking on the service address will automatically generate a map navigation. One-click replacement function: If a user is not satisfied with the matched practitioners, they can trigger a one-click replacement to rematch with practitioners and satisfy the user.

[0011] Furthermore, the system features proximity service and order management functions: Posting and accepting orders based on proximity: Users can post their employment needs, and the system will push the demand information according to the principle of proximity. Service types such as hourly workers will be forcibly prioritized for matching based on proximity. Order-grabbing mechanism: Only registered practitioners can participate in order-grabbing. Ordinary users do not have an entry point for order-grabbing. The employment needs posted by users through the domestic service company's entry point are counted towards the company's performance after a registered practitioner of the company successfully grabs the order. Order ownership rules: For orders booked or completed through a housekeeping company's portal, the information fee belongs to that housekeeping company. The system accurately records the order consumption fee and ownership information. For users who enter directly from the platform page, after the user selects a service provider, the order belongs to the housekeeping company where the service provider is located. After the order is completed, there is a percentage-based revenue sharing between the user and the platform.

[0012] Furthermore, the practitioner management functions include: Multi-module registration: Practitioners can select one or more vertical service modules to register. Their personal information will be displayed in different modules according to the requirements of the corresponding sections. Users entering from the domestic service company entrance will be given priority to display practitioners registered by that company. Then, practitioners from other companies will be displayed in order of registration time, age, years of service, gender, and star rating. Promotion Function: The back-end of the service provider has a "Promote Now" button. Clicking it generates a unique promotion QR code belonging to the registered housekeeping company. This QR code will prioritize displaying the service provider's service information. When the service provider is providing services at the home, users who enter through their promotion QR code will be redirected to the system platform. When the service provider is not in use, their avatar will be lit up, and their own information will be displayed first. If the user does not select them, they will be redirected to the system platform. Status Management: The practitioner's backend has a "I want to go to a client's home" switch. When it is turned on, the status of accepting orders will be displayed. When it is turned off, the status of going to a client's home or not will be displayed, and there will be no appointment channel. After the order is completed, the practitioner's avatar will be lit up again. If the order process is not completed, the status of not accepting orders will remain. Evaluation and Violation Handling: Users can rate service providers with stars, give negative reviews, and file complaints. Service providers who receive one complaint will have their order display suspended. If a service provider engages in violations such as transferring online orders without authorization or refusing to pay information service fees, the customer service of the housekeeping company can blacklist them from the backend. After being blacklisted, the platform will no longer display the service provider's information, and only the customer service representative has the authority to unblock them.

[0013] Furthermore, the system supports promoter expansion functions: both consumers and practitioners can generate exclusive promotion QR codes through the "I want to promote" button in the backend, and bind them to the housekeeping company they initially locked or registered with. The order revenue generated by the promotion is distributed according to the company's preset ratio. Both the housekeeping company and the promoter's backend display order details and profit distribution.

[0014] Furthermore, the system's registration process has been simplified to: users or practitioners can complete the registration and lock in their accounts by entering the system via a QR code. Detailed information can be filled in when the service is actually needed. Users can replace filling in information by conducting video interviews or making appointments by phone, which is convenient and fast.

[0015] Furthermore, the national platform does not have a registration channel; it only displays information on practitioners and demand postings from each vertical service module. Registration and recruitment channels are only displayed on the independent pages of each domestic service company. The backend of the national platform displays the accumulated order information and summary data from each regional sub-platform, which can provide relevant government departments with data on the demand for domestic service practitioners and the gig economy.

[0016] Furthermore, the vertical service modules can be extended to industries with social needs such as used car trading and real estate brokerage. Each extended module is compatible with the system's registration locking, appointment matching, order management, and promotion revenue sharing functions.

[0017] Furthermore, when district and county-level housekeeping companies register and use this platform system, the company's display page shows the registration time and user reviews. To ensure better service, the platform utilizes location positioning technology to accurately locate the positions of service providers and customers, provide accurate arrival times, and promptly arrange after-sales personnel to handle any unexpected situations.

[0018] The beneficial effects of this invention are as follows: This application constructs a digital platform for precise matching of supply and demand in domestic services, enabling the orderly display of practitioner information according to rules, dynamic status updates, and traceability of the service process; it leverages a promotional profit-sharing mechanism to incentivize practitioners and users to promote the service independently, thereby improving the platform's traffic conversion efficiency; and through optimized registration processes and multi-module reuse design, it lowers the user threshold, enhances system compatibility and scalability, and provides efficient, transparent, and sustainable information service solutions for domestic services and other gig economy sectors, facilitating supervision and inspection by relevant government departments. The above description is merely an overview of the technical solution of this invention. To better understand the technical means of this invention and to enable its implementation according to the description, the following detailed description of preferred embodiments of this invention is provided. Detailed Implementation

[0019] The technical solutions of the present invention will now be clearly and completely described. Obviously, the described embodiments are only some, not all, of the embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of the present invention.

[0020] In the description of this invention, it should be noted that the terms "center," "upper," "lower," "left," "right," "vertical," "horizontal," "inner," and "outer," etc., indicating orientation or positional relationships, are based on the shown orientation or positional relationships and are only for the convenience of describing this invention and simplifying the description, and do not indicate or imply that the device or element referred to must have a specific orientation, or be constructed and operated in a specific orientation, and therefore should not be construed as a limitation of this invention. Furthermore, the terms "first," "second," and "third" are used for descriptive purposes only and should not be construed as indicating or implying relative importance.

[0021] In the description of this invention, it should be noted that, unless otherwise explicitly specified and limited, the terms "installation," "connection," and "linking" should be interpreted broadly. For example, they can refer to a fixed connection, a detachable connection, or an integral connection; they can refer to a mechanical connection or an electrical connection; they can refer to a direct connection or an indirect connection through an intermediate medium; and they can refer to the internal connection of two components. Those skilled in the art can understand the specific meaning of the above terms in this invention based on the specific circumstances. Furthermore, the technical features involved in the different embodiments of this invention described below can be combined with each other as long as they do not conflict with each other.

[0022] Please refer to a preferred embodiment of this application for a domestic service system, which includes a national central platform, regional sub-platforms, relatively independent operating systems for domestic service companies, and vertical service modules. The national central platform and each regional sub-platform are interconnected but relatively independent. The regional sub-platforms are used by domestic service companies in corresponding districts and counties to register and provide relatively independent operating systems for domestic service companies. The vertical service modules of the regional sub-platforms include sections for maternity nurses, live-in nannies, caregivers, maternal and infant care, organization specialists, nearby demand posting, post-construction cleaning, home cleaning, and public welfare services. Each vertical service module can be independently configured and generate a unique promotional QR code. The system is equipped with a registration lock mechanism: practitioners can only complete registration through the domestic service company registration channel and are permanently associated with that registered domestic service company. Users who browse the system for the first time through the promotional entrance of a domestic service company are permanently locked as users of that domestic service company. Promotional entrances include QR codes, company page links, mini programs, official accounts, and Douyin. Regardless of the entrance through which the APP is accessed again, users will still be associated with the company that was initially locked. Users who browse the system through the promotional salesperson are also locked as lifelong customers of the corresponding domestic service company, except when users enter the system a second time through other companies.

[0023] After registration, a housekeeping company obtains a relatively independent management backend, which has the following functions: Vertical module activation configuration: After selecting the target vertical service module and paying the corresponding activation fee, the module will be displayed on the company page. Modules that are not selected or for which the fee has not been paid will not be displayed. Ratio setting function: The service fee ratio for practitioners, the income ratio for promoters and the profit sharing ratio for salespersons can be set separately for each vertical service module, and can be set individually for each different practitioner and promoter; Data statistics function: Displays daily, weekly, monthly, and quarterly financial statistics and practitioner data statistics, including incomplete orders, practitioner status, details of completed orders, and basic information of both parties to the transaction; Resource sharing switch: When enabled, this allows you to share your company's workforce resources with other domestic service companies on the platform. When other companies complete orders through shared resources, the system will allocate revenue to your company according to a preset ratio. Domestic service companies that have not yet activated the vertical module can expand their service scope by selecting this module.

[0024] The system is configured with a fast booking and two-way matching mechanism, including: Quick Appointment Channel: Each vertical service module has a customer service entry point. Users can click on customer service to achieve online and offline matching of practitioners. The system supports two modes: instant on-site service and advance appointment. Flexible and intelligent customer service management functions: Each company's customer service can set up automatic and semi-automatic order modes for each vertical service segment according to the characteristics of the company. For automatic orders, users directly select practitioners to complete the order, while for semi-automatic orders, customer service assists users and practitioners to complete the order. Intelligent filtering and push: Users can set filtering conditions such as star rating, age, gender, years of experience, etc., and the system will quickly push qualified practitioners based on the conditions; Dual channels for video interviews and telephone appointments: After filling in their mobile phone number and service address, users can choose between a video interview or a telephone appointment. Telephone appointments use virtual numbers and the recording is saved for 1 day. Video interviews can be replayed for 1 day after completion. When making an appointment, users need to provide information about the service recipient, service time, and service price. After the practitioner or customer service confirms the appointment, they fill in the service price. The system sends an SMS notification containing contact phone numbers, service address, and navigation map to both parties and customer service. Clicking on the service address will automatically generate a map navigation. One-click replacement function: If a user is not satisfied with the matched practitioners, they can trigger a one-click replacement to rematch with practitioners and satisfy the user.

[0025] The system features proximity service and order management functions: Posting and accepting orders based on proximity: Users can post their employment needs, and the system will push the demand information according to the principle of proximity. Service types such as hourly workers will be forcibly prioritized for matching based on proximity. Order-grabbing mechanism: Only registered practitioners can participate in order-grabbing. Ordinary users do not have an entry point for order-grabbing. The employment needs posted by users through the domestic service company's entry point are counted towards the company's performance after a registered practitioner of the company successfully grabs the order. Order ownership rules: For orders booked or completed through a housekeeping company's portal, the information fee belongs to that housekeeping company. The system accurately records the order consumption fee and ownership information. For users who enter directly from the platform page, after the user selects a service provider, the order belongs to the housekeeping company where the service provider is located. After the order is completed, there is a percentage-based revenue sharing between the user and the platform.

[0026] Practitioner management functions include: Multi-module registration: Practitioners can select one or more vertical service modules to register. Their personal information will be displayed in different modules according to the requirements of the corresponding sections. Users entering from the domestic service company entrance will be given priority to display practitioners registered by that company. Then, practitioners from other companies will be displayed in order of registration time, age, years of service, gender, and star rating. Promotion Function: The back-end of the service provider has a "Promote Now" button. Clicking it generates a unique promotion QR code belonging to the registered housekeeping company. This QR code will prioritize displaying the service provider's service information. When the service provider is providing services at the home, users who enter through their promotion QR code will be redirected to the system platform. When the service provider is not in use, their avatar will be lit up, and their own information will be displayed first. If the user does not select them, they will be redirected to the system platform. Status Management: The practitioner's backend has a "I want to go to a client's home" switch. When it is turned on, the status of accepting orders will be displayed. When it is turned off, the status of going to a client's home or not will be displayed, and there will be no appointment channel. After the order is completed, the practitioner's avatar will be lit up again. If the order process is not completed, the status of not accepting orders will remain. Evaluation and Violation Handling: Users can rate service providers with stars, give negative reviews, and file complaints. Service providers who receive one complaint will have their order display suspended. If a service provider engages in violations such as transferring online orders without authorization or refusing to pay information service fees, the customer service of the housekeeping company can blacklist them from the backend. After being blacklisted, the platform will no longer display the service provider's information, and only the customer service representative has the authority to unblock them.

[0027] The system supports promoter expansion functions: Consumers and practitioners can generate exclusive promotion QR codes through the "I want to promote" button in the backend, and bind them to the housekeeping company they initially locked or registered with. The order revenue generated by the promotion is distributed according to the company's preset ratio. The backend of both the housekeeping company and the promoter displays the order details and profit distribution.

[0028] The system's registration process has been simplified to: users or practitioners can complete the registration and lock in their accounts by entering the system via a QR code. Detailed information can be filled in when the service is actually needed. Users can replace filling in information by conducting video interviews or making appointments by phone, which is convenient and fast.

[0029] The national platform does not have a registration channel; it only displays information on practitioners and demand postings for each vertical service module. Registration and recruitment channels are only displayed on the individual pages of each domestic service company. The backend of the national platform displays accumulated order information and summary data from each regional sub-platform, which can provide relevant government departments with data on domestic service practitioners and the demand for gig workers.

[0030] The vertical service modules can be extended to industries with social needs such as used car trading and real estate brokerage. Each extended module is compatible with the system's registration locking, appointment matching, order management and promotion revenue sharing functions.

[0031] District and county-level housekeeping companies register using this platform system. The housekeeping company's display page shows the registration time and user reviews. To ensure better service, the platform utilizes location positioning technology to accurately locate the positions of service providers and customers, provide accurate arrival times, and promptly arrange after-sales personnel to handle any unexpected situations.

[0032] Through open data interfaces, each vertical module can achieve information linkage with the government credit system and vocational skills certification platform, automatically verifying and marking practitioners' qualification certificates with credibility levels. Users can intuitively view their registration status and service trajectory while browsing, enhancing transaction security. In the future, by combining blockchain technology, order records will be made tamper-proof and revenue sharing transparent, providing strong support for cross-regional collaboration and industry supervision. Through intelligent algorithms, matching efficiency will be continuously optimized, and the system can make accurate recommendations based on user preferences, service evaluations, and geographical location, improving conversion rates. Practitioner credit ratings, skill tags, and service radii are dynamically updated to ensure information authenticity and validity. The platform supports multi-terminal synchronous operation, ensuring data real-time performance and service response speed. All transaction records are traceable, providing a basis for dispute resolution and service quality monitoring.

[0033] In summary, this invention provides a domestic service system that constructs a digital platform for precise matching of domestic service supply and demand, enabling the orderly display of service provider information according to rules, dynamic status updates, and traceability of the service process. It leverages a referral and profit-sharing mechanism to incentivize service providers and users to promote the service independently, thereby improving platform traffic conversion efficiency. Through optimized registration processes and multi-module reuse design, it lowers the barrier to entry for users, enhances system compatibility and scalability, and provides efficient, transparent, and sustainable information service solutions for domestic services and other gig economy sectors, facilitating supervision and inspection by relevant government departments.

[0034] The technical features of the above embodiments can be combined in any way. For the sake of brevity, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0035] The above embodiments merely illustrate several implementation methods of the present invention, and their descriptions are relatively specific and detailed, but they should not be construed as limiting the scope of the invention patent. It should be noted that those skilled in the art can make various modifications and improvements without departing from the concept of the present invention, and these all fall within the protection scope of the present invention. Therefore, the protection scope of this invention patent should be determined by the appended claims.

Claims

1. A home service system characterized by comprising: The system comprises a national general platform, a regional sub-platform, a relatively independent operation system of a home service company, and a vertical service module. The national general platform and the regional sub-platform are interconnected and relatively independent. The regional sub-platform is used by a district and county home service company in a corresponding region and provides a relatively independent operation system of the home service company. The vertical service module of the regional sub-platform comprises a postnatal care worker, a live-in nanny, a caregiver, a mother and infant care worker, a storage teacher, a nearby demand publishing, a land reclamation and cleaning service, a home cleaning service, and a public service board. Each vertical service module can be independently configured and a special promotion two-dimensional code is generated. The system is configured with a registration locking mechanism. An employee can only register through a registration channel of a home service company and is permanently attributed to the registered home service company. A user is permanently locked to a home service company when the user first browses the system through a promotion entrance of the home service company. The promotion entrance comprises a two-dimensional code, a company page link, a mini program, a public account, and a Douyin. The user is still attributed to the first locked company when logging in again through any entrance in the future. A browsing user promoted by a promotion business employee is also locked as a lifelong customer of a corresponding home service company, except for a second entry of the user through another company.

2. A home service system as claimed in claim 1, characterized in that After a home service company is registered, a relatively independent management background is obtained. The independent management background has the following functions: Vertical module opening configuration: after a target vertical service module is checked and a corresponding opening fee is paid, the module is displayed on a company page. Modules that are not checked or have not paid the fee are not displayed. Proportion setting function: the service fee proportion of an employee, the income proportion of a promotion employee, and the business employee proportion can be set for each vertical service module. Each different employee and promotion employee can be set individually. Data statistics function: daily, weekly, monthly, and seasonal financial statistics and employee data statistics are displayed, including uncompleted orders, employee status, and details of completed orders, and basic information of transaction parties. Resource sharing switch: after being turned on, the resources of an employee of a company can be shared with other home service companies in the platform. When an order is completed by another company through the shared resources, the system allocates the income to the company according to a preset proportion. A home service company that does not open a vertical module can expand the corresponding service range after checking the module.

3. A home service system according to claim 1, wherein The system is configured with a quick reservation and a two-way matching mechanism, comprising: Quick reservation channel: each vertical service module is provided with a customer service entrance. A user can click the customer service to realize the matching of an employee in an online and offline integration mode. The system supports two modes of instant registration and advance reservation. Flexible and intelligent customer service management function: customer service of each company can set an automatic and semi-automatic order mode for each vertical service board according to the characteristics of the company. The user directly selects an employee to complete an order in the automatic order mode. The customer service assists the user and the employee to complete an order in the semi-automatic order mode. Intelligent screening and pushing: a user can set screening conditions such as star rating, age, gender, and service experience. The system quickly pushes an employee who meets the requirements according to the conditions. Video interview and telephone appointment dual-channel: after filling in the mobile phone number and service address, users can choose video interview or telephone appointment. Telephone appointment uses a virtual number and saves the recording for 1 day. Video interview supports playback for 1 day after completion. When making an appointment, the service object situation, service time and service price need to be prompted. After the employer or customer service confirms the appointment, the service price is filled in. The system sends a short message containing the contact number, service address and navigation map to both parties and customer service. Clicking on the service address filled in automatically generates a map navigation; One-key replacement function: when users are not satisfied with the matched employers, they can trigger one-key replacement to re-match employers to make users satisfied.

4. The home service system according to claim 1, characterized by The system has the functions of nearby service and order management: Nearby publishing and taking orders: users can publish labor demand, and the system pushes demand information according to the principle of nearby service. Hourly workers and other service types are forced to match nearby first; Order grabbing mechanism: only registered employers can participate in order grabbing. Ordinary users have no order grabbing entry. Users publish labor demand through the home service company portal. The order is counted into the performance of the registered employers of the company after the order is successfully grabbed by the employers; Order attribution rules: the information fee of the order made through the home service company portal belongs to the company. The system accurately records the order consumption fee and attribution information. Users who enter directly from the platform page select an employer. This order belongs to the employer's home service company and is managed by the company. After the order ends, there is a proportion of the platform.

5. The home service system according to claim 1, characterized by Employer management functions include: Multi-module registration: employers can register in single or multiple vertical service modules. Personal information is displayed according to the requirements of different modules. Users entering from the home service company portal prefer to display the registered employers of the company. Other companies' shared employers are displayed in order of registration time, age, employment experience, gender and star rating; Promotion function: the employer's back office has an I want to promote button. Clicking generates a dedicated promotion QR code belonging to the registered home service company. This QR code preferentially displays the employer's information. When the employer is serving, the user enters through the employer's promotion QR code and jumps to the system platform. When the employer is idle, the avatar is lit up to preferentially display the employer's information. When the user does not select, the user jumps to the system platform; State management: the employer's back office has an I want to register switch. When it is turned on, it displays the order-accepting state. When it is turned off, it displays the registration-in-process or does not display. There is no appointment channel. After the order is completed, the employer's avatar is lit up again. If the order process is not completed, the employer remains in the order-accepting state; Evaluation and violation handling: users can give star ratings, negative feedback and complaints about employers. Once complained, the employer is temporarily suspended from taking orders and displaying; 6. The home service system according to claim 1, characterized by The system supports the function of expanding the promotion staff: consumers and employers can generate a dedicated promotion QR code through the back office I want to promote button. Bind the first-locked or registered home service company. The order income generated by the promotion is distributed according to the company's preset proportion. The home service company and the promotion staff back office display the order details and profit distribution.

7. The home service system according to claim 1, characterized by, The registration process of the system is simplified: users or practitioners enter the system through a two-dimensional code to complete registration and locking. Detailed information can be supplemented and filled in when the service is actually needed. Users can replace information filling with video interviews and telephone appointments, which is convenient and fast.

8. The home service system according to claim 1, characterized by, The national total platform does not have a registration channel, only showing the information of practitioners and demand publishing content of each vertical service module. The registration channel and the join us recruitment channel are only displayed on the independent page of each home care company. The total platform background displays the settlement order information and summary data of each regional sub-platform, which can provide home care practitioners and zero market demand data for relevant government departments.

9. The home service system according to claim 1, characterized by, The vertical service module can be expanded to the social demand industry such as second-hand car trading and real estate intermediation. Each expanded module is adapted to the functions of registration locking, appointment matching, order management and promotion distribution of the system.

10. The home service system according to claim 1, characterized by, The district and county home care companies registered to use the platform system. The home care company display page shows the registration time and user praise. In order to ensure better service, the platform uses location positioning function in technical development to accurately locate the location of practitioners and customers, provide accurate arrival time, and arrange after-sales personnel to handle unexpected situations in time.