Information processing method, apparatus, device, storage medium, and program product
By combining knowledge graphs and causal graphs, the intelligent customer service system provides users with answer recommendations based on clear causal evidence in different business scenarios, solving the problem of insufficient causal evidence in existing technologies and improving the accuracy of information processing and user experience.
CN122152850APending Publication Date: 2026-06-05CHINA UNITED NETWORK COMM GRP CO LTD +1
Patent Information
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- CHINA UNITED NETWORK COMM GRP CO LTD
- Filing Date
- 2026-02-13
- Publication Date
- 2026-06-05
Smart Images
Figure CN122152850A_ABST
Abstract
The application provides an information processing method, device, equipment, storage medium and program product. It relates to the technical field of data processing. The method comprises the following steps: obtaining a first question input by a user and corresponding context information; determining a plurality of candidate answers associated with the first question and corresponding first scores according to the first question; determining a plurality of first parameters according to the context information and the plurality of candidate answers, wherein the first parameters are used to indicate causal intervention information of the candidate answers to a current to-be-processed business; and determining a target answer corresponding to the first question from the plurality of candidate answers according to the first scores of the candidate answers and the plurality of first parameters. The accuracy of information processing is improved.
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