Transit interline leg drop behavior identification processing method and apparatus

Abstract

The application discloses a kind of transfer interline abandon route behavior identification processing method and device, wherein the method comprises: monitoring the use state identifier change of each leg of the entire voyage of transfer interline passenger ticket;The use state identifier of the leg includes unused, has been transported, has been refunded, has been changed ticket, occurs interline transport;When the use state identifier of any leg of the entire voyage of transfer interline passenger ticket changes, according to the use state identifier of each leg of the same transfer interline passenger ticket, the transport order logic of each leg in the entire voyage is judged, and the transfer interline passenger ticket with suspected abandon route behavior is identified;Get the direct passenger ticket fare under the same constraint condition of the transfer interline passenger ticket with suspected abandon route behavior;When the transfer interline passenger ticket with suspected abandon route behavior is lower than direct passenger ticket fare, it is determined that the transfer interline passenger ticket has abandon route behavior.The application can improve the timeliness and efficiency of abandon route behavior identification in transfer interline.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of computer, and particularly relates to a transfer connection multi-leg discarding leg behavior identification processing method and device. BACKGROUND

[0002] Large international airlines usually establish hub bases in international first-tier cities, operate international routes to other hub airports in the world in the hub bases, and establish domestic route networks between the hub bases and other cities in the country relying on the hub bases. In addition to meeting the travel needs of passengers between the hub base cities, the airlines rely on the route network between the hub bases and other cities to concentrate passengers scattered in various places to the hub bases, and then transport these passengers to foreign hub cities through the international routes operated by the airlines. Usually, the airlines arrange large wide-body aircraft between international hub cities, which have large passenger capacity and much more capacity than the travel demand of passengers in the hub cities. The other part of the capacity is left for transfer passengers, and through the domestic route network, the passengers from other cities are concentrated to the hub bases of the airlines, and then the passengers are transported to foreign destinations through the flights operated by the airlines between the international hubs.

[0003] Transit passengers are a crucial source of revenue for airlines. In the fiercely competitive civil aviation market, the airline that can connect cities on different routes can maximize its market share. To attract passengers from other domestic cities to transit through their flights to reach international destinations, airlines typically offer lower fares on these routes. This allows them to drive more passengers to their international flights at their hubs, increasing load factors and gaining a competitive advantage. In this case, the fare for these connecting flights (i.e., from a domestic city to a domestic hub and then to an international destination) may even be lower than the fare for a direct flight from a domestic hub city to an international hub city (this strategy is based on the premise that the actual additional cost to the airline for adding a passenger is minimal. Rather than leaving many empty seats on international flights, attracting more passengers to fill those seats with lower fares still increases the airline's revenue). For example, a certain airline has a hub in Beijing, operating international routes from Beijing to New York (a foreign city), and also operating domestic routes from Shanghai to Beijing. Suppose CC Airlines offers an economy class ticket from Beijing (BJ) to New York (NY) for 10,000 yuan. To attract passengers arriving in New York from Shandong (SY) and to compensate for insufficient passengers from Beijing alone to fill the flight, CC Airlines offers a connecting flight from SY to Beijing and then to New York for 8,000 yuan. This scenario is called a connecting flight fare discount strategy. Although passengers take one domestic segment and one international segment, the ticket price is 2,000 yuan cheaper than buying a direct ticket from Beijing to New York (10,000 yuan).

[0004] In practice, the aforementioned fare discount strategy for connecting flights may be exploited by travel agencies or passengers. For example, a passenger residing in Beijing (BJ) plans to travel to New York (NY). If they find that a ticket from Shanghai (SY) to Beijing (BJ) to NY is cheaper than a ticket from Beijing (BJ) to NY, they might buy a ticket from SY to Beijing (BJ) to NY and only take the second segment (BJ to NY), abandoning the first segment (SY to Beijing). This violates the original intention of the airline's connecting flight discount strategy, as it does not actually transport transit passengers from other domestic cities to the hub, and also results in losses for the airline (a ticket from Beijing (BJ) to NY could sell for 10,000 yuan, but the passenger only spent 8,000 yuan to complete the trip). The above example is a single passenger's act of abandoning a segment of a journey. However, if travel agencies abuse this discount strategy long-term, given that a tour group typically consists of dozens or even hundreds of people, the losses to the airline will be significant.

[0005] Therefore, accurately identifying passengers' abandonment behavior is essential. On the one hand, it can help airlines recover losses, and on the other hand, it can help airlines adjust their connecting flight strategies in a timely manner based on the actual situation.

[0006] However, the execution of a complete flight in reality is quite complex. Passengers may request refunds for parts of the flight, or parts of the flight may be transported by an airline other than the one that issued the ticket (i.e., interline flights), making identification difficult. Currently, airlines mainly rely on manual spot checks to identify cases of passengers abusing interline flight discount policies by abandoning their journeys, or they check through downstream data analysis systems after passengers have used the entire ticket.

[0007] International airlines primarily operate international flights between hub cities, resulting in massive passenger volumes. Manual sampling is inefficient and yields limited samples, making it difficult to fully identify abuses of connecting flight discount strategies. Downstream system-based checks have significant time lags, hindering timely assessment of airline losses. Summary of the Invention

[0008] This invention provides a method for identifying and processing abandoned trips during transit connections, thereby improving the timeliness and efficiency of identifying abandoned trips during transit connections. The method includes: Monitor the changes in the usage status indicators of each segment of the connecting flight ticket throughout the entire journey; the usage status indicators of the segment include unused, transported, refunded, ticket exchanged, and connecting transport occurred; When the usage status identifier of any segment of the entire journey of a connecting flight ticket changes, the transportation sequence of each segment in the entire journey is logically judged based on the usage status identifier of each segment of the same connecting flight ticket, and connecting flight tickets with suspected abandonment behavior are identified. Obtain the ticket price of a direct ticket under the same constraints as the connecting ticket with suspected abandonment behavior, and compare the ticket price of the connecting ticket with suspected abandonment behavior with the ticket price of the direct ticket; the constraints include various limiting factors of ticket purchase feasibility; If the price of a connecting ticket with suspected abandonment of the journey is lower than the price of a direct ticket, it is determined that the connecting ticket has been abandoned.

[0009] This invention also provides a transit trip abandonment behavior identification and processing device to improve the timeliness and efficiency of transit trip abandonment behavior identification. The device includes: The monitoring module is modified to monitor the changes in the usage status indicators of each segment of the entire journey for connecting tickets; the usage status indicators of the segments include unused, transported, refunded, ticket changed, and connecting transport occurred; The suspected abandonment behavior judgment module is used to identify connecting tickets where the usage status identifier of any segment of the entire journey changes. Based on the usage status identifier of each segment of the same connecting ticket, the module makes a logical judgment on the transportation order of each segment of the entire journey and identifies connecting tickets with suspected abandonment behavior. The abandonment behavior determination module is used to obtain the price of a direct ticket under the same constraints as the connecting ticket suspected of abandonment behavior, and compare the price of the connecting ticket suspected of abandonment behavior with the price of the direct ticket; the constraints include various limiting factors of ticket purchase feasibility; when the price of the connecting ticket suspected of abandonment behavior is lower than the price of the direct ticket, it is determined that the connecting ticket has abandoned behavior.

[0010] This invention also provides a computer device, including a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the computer program, it implements the above-described method for identifying and processing relay connection abandonment behavior.

[0011] This invention also provides a computer-readable storage medium storing a computer program, which, when executed by a processor, implements the above-described method for identifying and processing relay connection abandonment behavior.

[0012] This invention also provides a computer program product, which includes a computer program that, when executed by a processor, implements the above-described method for identifying and processing relay and connection abandonment behaviors.

[0013] This invention monitors the changes in the usage status identifiers of each segment of a connecting flight throughout the entire journey. When the usage status identifier of any segment of the connecting flight changes, the transportation sequence of each segment in the entire journey is logically determined based on the usage status identifiers of the same connecting flight ticket. Connecting flights suspected of being abandoned are identified, and the ticket price of the suspected abandoned connecting flight is compared with the price of a direct ticket to confirm the abandonment behavior. Compared to the manual sampling method in existing technologies, this invention proposes monitoring and logically determining the usage status of multiple segments, enabling automated identification of abandonment behavior in connecting flights. This allows for early detection of abandonment behavior before the connecting flight ticket is fully used, improving the timeliness and efficiency of abandonment behavior identification in connecting flights. Attached Figure Description

[0014] To more clearly illustrate the technical solutions in the embodiments of the present invention or the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without creative effort. In the drawings: Figure 1 This is a flowchart illustrating the method for identifying and processing transit and connection abandonment behavior in an embodiment of the present invention. Figure 2 This is a schematic diagram of data flow processing in an embodiment of the present invention; Figure 3 This is a schematic diagram of the identification process for suspected process abandonment behavior in an embodiment of the present invention; Figure 4 This is a specific example diagram of the transit and connection abandonment behavior identification and processing method in this embodiment of the invention; Figure 5 This is another specific example of the transit and connection abandonment behavior identification and processing method in the embodiments of the present invention; Figure 6 This is a schematic diagram of the transit and connection abandonment behavior identification and processing device in an embodiment of the present invention. Detailed Implementation

[0015] To make the objectives, technical solutions, and advantages of the embodiments of the present invention clearer, the embodiments of the present invention will be further described in detail below with reference to the accompanying drawings. Here, the illustrative embodiments of the present invention and their descriptions are used to explain the present invention, but are not intended to limit the present invention.

[0016] The acquisition, storage, use, and processing of data in this application comply with relevant laws and regulations.

[0017] First, the technical terms involved in the embodiments of the present invention will be explained.

[0018] 1. Aviation Hub: Refers to a large airport in the air transport network that undertakes transit and organization functions. It has dual hub attributes, both international and domestic. It improves the accessibility of the route network through efficient flight connections and provides basic support for the regional economy. Its core characteristics include a high proportion of transit flights (usually more than 30%), flight wave system and collaborative mechanism between airports and airlines.

[0019] 2. International airlines: These typically refer to airlines that operate across multiple continents, have a route network covering major global destinations, and possess a corresponding fleet size, international cooperation, and operational capabilities.

[0020] 3. Connecting flights: This refers to a form of air transport where passengers reach their destination via connecting flights. In this type of service, the journey from the departure point to the destination requires two or more connecting flights, which may be operated by different airlines.

[0021] 4. Flight route: refers to the entire journey of a passenger from departure to arrival, including the departure point, destination, and stops along the way. The flight route includes one or more segments.

[0022] 5. Issuing airline: The airline that sells the tickets and receives payment from passengers for the tickets.

[0023] 6. Carrier Airlines: The airline that actually transports passengers. If the ticketing airline and the carrier airline are not the same airline, the carrier airline will reimburse the ticketing airline for the revenue corresponding to the transportation service provided after completing the passenger transport service.

[0024] 7. Interline: This refers to a joint operation by two or more airlines to transport passengers to their destination. It allows passengers to travel on different airlines during their journey and is typically suitable for international travel or complex routes. These tickets offer passengers more flexible itinerary planning and more convenient transfer services through cooperation agreements between airlines.

[0025] 8. Interline Billing: In interline operations where passenger transport is jointly carried out by multiple airlines, the airline responsible for the transport (the billing airline) issues an invoice to the airline that sells the tickets (the billed airline) in order to obtain revenue from transporting passengers.

[0026] Currently, airlines primarily rely on manual spot checks to identify instances of passengers abusing connecting flight discount policies, or on downstream data analysis systems to check after passengers have used the entire ticket. However, international airlines, which mainly operate international flights between hub cities, handle massive passenger volumes. Manual spot checks are inefficient, with limited sample sizes, making it difficult to identify all instances of abuse of connecting flight discount policies. Downstream system checks also have significant time lags, hindering timely and effective detection of airline losses.

[0027] Figure 1 This is a flowchart illustrating the method for identifying and processing transit and connection abandonment behavior in an embodiment of the present invention, as shown below. Figure 1 As shown, the method includes: Step 101: Monitor the changes in the usage status indicators of each segment of the connecting flight ticket throughout the entire journey; the usage status indicators of the segment include unused, transported, refunded, ticket exchanged, and connecting flight occurred; Step 102: When the usage status identifier of any segment of the entire journey of the connecting flight ticket changes, the transportation sequence of each segment in the entire journey is logically judged based on the usage status identifier of each segment of the same connecting flight ticket, and connecting flight tickets with suspected abandonment behavior are identified. Step 103: Obtain the ticket price of a direct ticket under the same constraints as the connecting ticket with suspected abandonment behavior, and compare the ticket price of the connecting ticket with suspected abandonment behavior with the ticket price of the direct ticket; the constraints include various limiting factors of ticket purchase feasibility; Step 104: When the price of a connecting ticket with suspected abandonment behavior is lower than the price of a direct ticket, it is determined that the connecting ticket has abandoned the journey.

[0028] The following explains the method for identifying and processing the abandonment behavior of transit connections in the embodiments of the present invention.

[0029] First, set the usage status identifier for the flight data.

[0030] For each segment of the entire flight journey, a usage status identifier is set, see Table 1 (1) and Table 1 (2). The "use" of the segment has the following statuses.

[0031] Table 1 (1)

[0032] Table 1 (2)

[0033] The usage status indicators for the flight segment are as follows: Unused indicates that the flight segment has been sold; Transported indicates that the ticketing airline transported the flight segment itself; Refunded indicates that the passenger has received a refund for the flight segment; Ticket Exchanged indicates that the passenger used the flight segment to exchange for a new flight segment; Connecting indicates that another airline other than the ticketing airline transported the flight segment.

[0034] Step 101 involves monitoring the changes in the usage status identifier of each segment of the entire journey of the connecting flight ticket, including: monitoring the changes in the usage status identifier of each segment of the entire journey of the connecting flight ticket through a distributed event stream platform.

[0035] During implementation, the system monitors changes in sales data in the ticket sales system of the issuing airline and changes in transportation data in the departure system. Both sales data and transportation data include usage status identifiers for each segment of the connecting flight ticket.

[0036] Figure 2 This is a schematic diagram of data transmission and processing in an embodiment of the present invention, such as... Figure 2As shown, the upstream ticket sales and departure systems transmit sales data in XML format and transportation data for each flight segment to the system in which this embodiment of the invention is located (hereinafter referred to as this system) through status changes such as ticket sales and passenger check-in. After parsing, the data is converted into JSON format data that this system can process. The network service, such as Web Service, converts the JSON format data into SOAP messages (standardized data messages that follow the SOAP protocol) and transmits them to the message queue based on the SOAP protocol (Simple Object Access Protocol) to wait for this system to receive and process.

[0037] Once each segment of a connecting flight ticket is used, it will be assigned a corresponding status identifier (i.e., S, F, R, E, I in Table 1(1) and Table 1(2) above) based on its actual usage.

[0038] This invention provides a method for quickly determining whether a connecting flight segment has been used. For segments transported by other airlines, according to the rules of the International Air Transport Association (IATA), the carrier airline can reimburse the issuing airline within a certain period (currently 5 months) after the completion of the transport. Therefore, the issuing airline typically receives detailed transport information for this segment from the carrier airline several months after the connecting flight segment has been completed, the most important information being the "actual flight date of the corresponding flight segment." This industry rule causes a delay in information transmission, severely affecting the timely identification of "using connecting flight fare discounts by skipping the connecting flight segment." Therefore, this invention provides a method that allows the issuing airline to quickly know that the segment has been used after "other airlines" have transported it, even if the information obtained at this time is not detailed enough.

[0039] In practice, when an "other airline" confirms a segment of the flight itinerary, it sends a Settlement Authorization Code (SAC) to the ticketing airline. This SAC consists of the three-digit code of the actual operating airline for the segment plus an authorization code. For example, SAC: 220E8KUPHTR5V, where 220 represents airline xxx and E8KUPHTR5V indicates an agreement between the ticketing and operating airlines to transport the passenger on this particular segment. Only after the ticketing airline confirms this SAC can the "other airline" subsequently reimburse the ticketing airline for the segment it has transported. (This authorization code must be presented for verification by the ticketing airline during subsequent reimbursement; only reimbursement verified by the authorization code is compliant.) Therefore, if a segment has a Settlement Authorization Code, it can be confirmed that this segment was transported by an "other airline," meaning that the segment is a "connected" segment. See Table 2.

[0040] Table 2

[0041] This invention also provides multiple identification information and processing information tags for the identification and processing of abandoned trip behavior, as shown in Table 3 below.

[0042] Table 3

[0043] When implemented, if the identification information in Table 3 above for the corresponding ticket changes, the corresponding identification information will be added to the ticket.

[0044] For example, after identifying a connecting ticket with suspected abandonment behavior in step 102, the connecting ticket with suspected abandonment behavior is marked as having a suspected abandonment behavior status of "yes". After confirming that the connecting ticket has abandoned behavior in step 104, the connecting ticket is marked as having an abandonment processing status of "yes". The information in the first column of Table 3 that exists and has changed is all the corresponding connecting tickets marked.

[0045] In step 102, when the usage status identifier of any segment of the entire journey of the connecting ticket changes, the transportation sequence of each segment in the entire journey is logically judged based on the usage status identifier of each segment of the same connecting ticket, and connecting tickets with suspected abandonment behavior are identified.

[0046] Only by identifying flight cancellations as early as possible can losses for airlines be minimized. Therefore, the timing of "identifying flight cancellations" is crucial.

[0047] In this embodiment of the invention, the trigger point for "identifying flight abandonment behavior" is: whenever the usage status of a flight segment on a ticket changes. 1. Automatically trigger the assignment of usage status identifiers for flight segments.

[0048] 2. Determine whether any flight segment abandonment has occurred based on the detailed usage information and usage status indicators of the flight segments in the ticket. The detailed usage information of the flight segments includes the planned flight date for each flight segment at the time of ticket sales, the actual flight date of the flight segment (empty if there is no actual operation), etc.

[0049] In one embodiment, the transportation sequence of each segment of the entire journey is logically determined based on the usage status identifiers of each segment of the same connecting flight ticket, identifying connecting flight tickets suspected of being abandoned, including one or any combination of the following situations: Scenario 1: If the usage status of the first segment of a connecting flight ticket is marked as unused, but the usage status of the second segment is marked as transported, it is determined that the connecting flight ticket has a suspected case of abandonment; in theory, the first segment is transported before the second segment. Scenario 2: If the usage status of the first segment of a connecting flight ticket is marked as used, obtain the actual flight date. If the actual flight date is later than the ticket-specified flight date of the segment marked as unused, it is determined that the connecting flight ticket has a suspected case of abandonment. Scenario 3: If the usage status of the first segment of a connecting flight ticket is marked as "connecting operation," but the usage status of the second segment is marked as "transported," check whether the airline that actually transported the segment with the connecting operation has sent a connecting settlement authorization code to the ticketing airline. If it has, it is determined that the connecting flight ticket does not have any suspected abandonment behavior. The connecting settlement authorization code is used by the airline that actually transported the flight to request confirmation of carrier authorization from the ticketing airline. Scenario 4: If the usage status of the middle segment of a connecting flight ticket is marked as refunded, while the usage status of the preceding and following segments of the middle segment is marked as transported, it is determined that there is no suspected abandonment of the connecting flight ticket.

[0050] Figure 3 This is a schematic diagram of the identification process for suspected process abandonment behavior in an embodiment of the present invention, with reference to... Figure 3 Step 102, which involves logically determining the transportation sequence of each segment of the entire journey based on the usage status identifiers of each segment of the same connecting flight ticket, to identify connecting flight tickets suspected of being abandoned, may include: When the status identifier of a flight segment changes, the following procedures should be followed: Step 1: Determine whether the flight segment is used to transport passengers. If not, determine that the flight segment is not suspected of being abandoned. If so, proceed to Step 2. Among them, determine whether it is used to transport passengers based on the ticket type. Ticket types can be divided into cargo, passenger, etc. Step 2: Determine whether the current segment is the first segment of the entire journey. If yes, determine that the segment is not suspected of being abandoned. If not, proceed to Step 3. Step 3: Determine if the current flight segment usage status is one of the following: unused (S), transported (F), refunded (R), or connecting flight (I). If not, it is in the status of ticket changed (E), indicating that the flight segment is not suspected of being abandoned. If so, proceed to step 4. Step 4: Determine if the current flight segment usage status is "refunded R". If yes, proceed to step 9; otherwise, proceed to steps 5 and 6. Step 5: Determine if the current flight segment's status indicator is "Transported F". If yes, proceed to step 7; otherwise, proceed to step 10. Step 6: Determine whether the current flight segment usage status identifier is "Intermodal Transport I", i.e., whether SAC exists. If yes, proceed to step 8; otherwise, proceed to step 5. Step 7: Determine if the flight time is empty. If yes, proceed to step 9. If no, determine that the flight segment is a suspected abandonment behavior. Step 8: Check if this flight segment exists in the intermodal transport database. If it does, proceed to Step 9. If not, determine that the flight segment is a suspected abandoned flight behavior. The intermodal transport database stores intermodal transport information, including transport data, flight time, etc. Checking if this flight segment exists in the intermodal transport database means checking whether there is transport data or flight time for this flight segment in the intermodal transport database. Step 9: Determine whether the segments preceding the current segment have been used and whether the flight dates of the segments preceding the current segment are in ascending order. If yes, proceed to step 10; otherwise, determine that the segment is suspected of being abandoned. Step 10: Determine whether the current segment is the last segment of the entire journey. If yes, determine that the segment is not suspected of being abandoned. If not, proceed to step 3.

[0051] The following are some examples of behaviors that are suspected of being abandoned.

[0052] Table 4

[0053] Example 1, referring to Table 4, the first flight segment did not actually have a flight date, that is, it was not used, but the second and third flight segments were used, which is a suspected abandonment situation. Therefore, the suspected abandonment behavior status is assigned the value "Y".

[0054] Table 5

[0055] In Example 2, referring to Table 5, although segment 2 has the status "S- not used after sale" and no actual flight date, the present invention has detected SAC information for this segment, so this segment can be identified as "foreign airline transportation" and is normal; segment 3 has an actual flight date (20251101) that is later than the flight date of segment 4 (20251031), and the segments of the ticket were not used in sequence, so it is identified as "abandoned trip".

[0056] The following is an example of an abandonment behavior that is not considered "suspicious".

[0057] Table 6

[0058] In Example 3, referring to Table 6, although segment 2 has no actual flight date and segments 1 and 3 have been used, because the usage status of segment 2 is R, i.e., refund, it does not fall under the category of "suspected abandonment". Therefore, the status of "suspected abandonment behavior" is assigned the value of "N".

[0059] In addition, when a ticket exchange status occurs, it is necessary to monitor the ticket status until it changes to F / R / I and then continue to judge the "suspected abandonment" behavior.

[0060] In step 103, the ticket price of a direct ticket under the same constraints as the suspected abandoned connecting flight ticket is obtained, and the ticket prices of the suspected abandoned connecting flight ticket and the direct ticket are compared. The constraints include various limiting factors on ticket purchase feasibility, such as cabin class, restrictions, and purchase time. The connecting flight ticket price is the sum of the prices of multiple connecting segments, including inter-hub segments. The direct ticket price is the price of a direct inter-hub ticket. For example, if the connecting flight ticket is SY-BJ-NY, where BJ and NY are both air hubs, the direct ticket is BJ-NY. In step 104, if the ticket price of the suspected abandoned connecting flight ticket is lower than the direct ticket price, it is determined that the connecting flight ticket involves abandoned travel.

[0061] That is, after identifying tickets and flight segments suspected of being abandoned, further judgment is made as to whether it is indeed an abandoned journey.

[0062] During implementation, due to the massive amount of ticket data, after identifying connecting tickets with suspected abandonment behavior, the specific information is stored in a database table. Alternatively, after identifying suspected abandonment behavior from a large amount of data, a flag indicating suspected abandonment behavior (Y) is printed. Then, each connecting ticket with suspected abandonment behavior is ultimately assessed.

[0063] In one embodiment, after determining that the connecting flight ticket has been abandoned, the method may further include: Identify the passenger types for connecting tickets that involve abandonment of the journey; passenger types include group passengers and individual passengers; If the passengers are group travelers, an alert message will be sent to the travel agency that purchased the tickets for the group travelers; If the passenger is an individual traveler, determine whether there are any unused segments in the subsequent flight segments of the connecting flight ticket where the passenger has abandoned their journey. If there are unused segments, temporarily lock the unused segments and send the customer information on the usage rules of the connecting flight ticket. The usage rules of the connecting flight ticket include the specific travel requirements and fees of the connecting flight ticket. The temporary lock means that the lock is set for a certain period of time or is released after consultation with the customer.

[0064] Figure 4This is a specific example diagram of the transit and connection abandonment behavior identification and processing method in an embodiment of the present invention, as shown in the figure. Figure 4 As shown, in this method: Step 1: For suspected abortion behavior data stored in the abortion behavior database, check whether the abortion processing status of each record is empty. If the value is not empty, it means that the record has been processed; if it is empty, proceed to the next step. Step 2: Read the entire flight path from the suspected flight abandonment data. Then, obtain the corresponding connecting flight ticket price and direct flight ticket price between hubs under the same constraints (e.g., cabin class, restrictions, purchase time, etc.) from the airline's ticket sales system, and compare the two prices (e.g., if the entire flight path is "SY-BJ-NY", then compare the prices of "SY-BJ-NY" and "BJ-NY"). Check if the "connecting flight ticket price" is lower than the "direct flight ticket price between hubs". If the "connecting flight ticket price" is higher than or equal to the "direct flight ticket price", then determine that this "suspected flight abandonment behavior" is "not abandoned" and set the flight abandonment processing status of this record to "not abandoned". If the connecting flight ticket price is lower than the direct flight ticket price, then continue to the next step. Step 3: Identify whether the suspected abortion behavior originated from an individual passenger or a tour group by reading the passenger type identifier on the data (this information was already marked when the ticket was sold). If the passenger type identifier is individual traveler, proceed to step 4; if it is group traveler, proceed to step 5. Step 4: For individual passengers, the flight is directly classified as abandoned, and the abandonment status of the record is set to "Y-Abandoned Flight," and the abandonment behavior type is set to "A-Passenger Individual Abandonment Behavior." It is then determined whether the passenger has any remaining flight segments. If the passenger has remaining segments, a notification is sent to the airline's departure control system in real time to temporarily lock the remaining segments. The departure control system then notifies the passenger in the airline's ticketing system. Once the airline's ticketing system confirms the passenger's information, it sends a notification to the departure control system to unlock the segments, allowing the passenger to continue using the remaining segments. If the abandoned segment is already the last segment of the flight, meaning the passenger has no remaining segments, and it is not possible to notify the passenger by locking the remaining segments, the passenger's information and abandonment record are added to the alert list, and the ticketing system is notified for confirmation. Step 5: For group passengers, check if all passenger itineraries within the same group are flagged as suspected abortion. If so, this behavior is intentional on the part of the travel agency to obtain lower fares for connecting flights. The system will automatically trigger an alert to the travel agency, such as issuing a penalty. Simultaneously, the abortion status of this record and all other records in the same group will be set to "Y-Abortion," and the abortion behavior type will be set to "B-Travel Agency Abortion." If only this record or some records within the same group are flagged as suspected abortion, these records will be submitted to the airline for manual review. Further investigation will determine whether abortion has occurred. If abortion is confirmed, the abortion status will be set to "Y-Abortion," and the abortion behavior type will be set to "C-Other Abortion Behavior." Otherwise, the abortion status will be set to "N-No Abortion."

[0065] Figure 5 This is another specific example diagram of the transit and connection abandonment behavior identification and processing method in this embodiment of the invention, with reference to... Figure 5 First, based on the usage status and sequence of each segment throughout the entire flight, suspected abandonment of a particular segment is identified. Then, for each suspected abandonment, further verification is conducted to confirm its authenticity. If it's an individual passenger abandoning their flight, information is transmitted in real-time to the airline's ticket sales and departure system. The departure system then locks the passenger's itinerary, and the airline conducts further verification before unlocking it. If it's a group of passengers abandoning their flight collectively, the travel agency is penalized.

[0066] In summary, the method described in this invention can help airlines identify flight cancellations as early as possible.

[0067] This invention also provides a transit trip abandonment behavior identification and processing device, as described in the following embodiments. Since the principle behind this device's problem-solving is similar to that of the transit trip abandonment behavior identification and processing method, the implementation of this device can refer to the implementation of the transit trip abandonment behavior identification and processing method; repeated details will not be elaborated further.

[0068] Figure 6 This is a schematic diagram of the transit and connection abandonment behavior identification and processing device in an embodiment of the present invention, as shown below. Figure 6 As shown, the device 600 includes: The monitoring module 601 is modified to monitor the changes in the usage status identifier of each segment of the entire journey of the connecting flight ticket; the usage status identifier of the segment includes unused, transported, refunded, ticket changed, and connecting transport occurred; The suspected abandonment behavior judgment module 602 is used to make a logical judgment on the transportation order of each segment of the entire journey based on the usage status identifier of each segment of the same connecting ticket when the usage status identifier of any segment of the entire journey changes, and to identify connecting tickets with suspected abandonment behavior. The abandonment behavior determination module 603 is used to obtain the price of a direct ticket under the same constraints as the connecting ticket suspected of abandonment behavior, and compare the price of the connecting ticket suspected of abandonment behavior with the price of the direct ticket; the constraints include various limiting factors of ticket purchase feasibility; when the price of the connecting ticket suspected of abandonment behavior is lower than the price of the direct ticket, it is determined that the connecting ticket has abandoned behavior.

[0069] In one embodiment, the change monitoring module 601 is specifically used for: The distributed event stream platform monitors the changes in the usage status identifiers of each segment of the entire journey for connecting flights.

[0070] In one embodiment, the suspected abortion behavior judgment module 602 is specifically used for: Based on one or any combination of the following conditions, and using the usage status identifiers of each segment of the same connecting flight ticket, the logical judgment of the transportation sequence of each segment throughout the entire journey is performed to identify connecting flights suspected of being abandoned: Scenario 1: If the usage status of the first segment of a connecting flight ticket is marked as unused, but the usage status of the second segment is marked as transported, it is determined that the connecting flight ticket has a suspected case of abandonment; in theory, the first segment is transported before the second segment. Scenario 2: If the usage status of the first segment of a connecting flight ticket is marked as used, obtain the actual flight date. If the actual flight date is later than the ticket-specified flight date of the segment marked as unused, it is determined that the connecting flight ticket has a suspected case of abandonment. Scenario 3: If the usage status of the first segment of a connecting flight ticket is marked as "connecting operation," but the usage status of the second segment is marked as "transported," check whether the airline that actually transported the segment with the connecting operation has sent a connecting settlement authorization code to the ticketing airline. If it has, it is determined that the connecting flight ticket does not have any suspected abandonment behavior. The connecting settlement authorization code is used by the airline that actually transported the flight to request confirmation of carrier authorization from the ticketing airline. Scenario 4: If the usage status of the middle segment of a connecting flight ticket is marked as refunded, while the usage status of the preceding and following segments of the middle segment is marked as transported, it is determined that there is no suspected abandonment of the connecting flight ticket.

[0071] In one embodiment, the device 600 further includes: The abandoned journey processing module is used to determine the passenger type of the connecting flight ticket after the abandoned journey behavior determination module 603 determines that there is an abandoned journey behavior for the connecting flight ticket; the passenger type includes group passengers; if it is a group passenger, the travel agency that purchased the ticket for the group passenger is identified and an alarm message is sent to the travel agency.

[0072] This invention also provides a computer device, including a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the computer program, it implements the above-described method for identifying and processing relay connection abandonment behavior.

[0073] This invention also provides a computer-readable storage medium storing a computer program, which, when executed by a processor, implements the above-described method for identifying and processing relay connection abandonment behavior.

[0074] This invention also provides a computer program product, which includes a computer program that, when executed by a processor, implements the above-described method for identifying and processing relay and connection abandonment behaviors.

[0075] This invention monitors the changes in the usage status identifiers of each segment of a connecting flight throughout the entire journey. When the usage status identifier of any segment of the connecting flight changes, the transportation sequence of each segment in the entire journey is logically determined based on the usage status identifiers of the same connecting flight ticket. Connecting flights suspected of being abandoned are identified, and the ticket price of the suspected abandoned connecting flight is compared with the price of a direct ticket to confirm the abandonment behavior. Compared to the manual sampling method in existing technologies, this invention proposes monitoring and logically determining the usage status of multiple segments, enabling automated identification of abandonment behavior in connecting flights. This allows for early detection of abandonment behavior before the connecting flight ticket is fully used, improving the timeliness and efficiency of abandonment behavior identification in connecting flights.

[0076] Those skilled in the art will understand that embodiments of the present invention can be provided as methods, systems, or computer program products. Therefore, the present invention can take the form of a completely hardware embodiment, a completely software embodiment, or an embodiment combining software and hardware aspects. Furthermore, the present invention can take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, etc.) containing computer-usable program code.

[0077] This invention is described with reference to flowchart illustrations and / or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each block of the flowchart illustrations and / or block diagrams, and combinations of blocks in the flowchart illustrations and / or block diagrams, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, special-purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, generate instructions for implementing the flowchart illustrations and / or block diagrams. Figure 1 One or more processes and / or boxes Figure 1 A device that provides the functions specified in one or more boxes.

[0078] These computer program instructions may also be stored in a computer-readable storage medium that can direct a computer or other programmable data processing device to function in a particular manner, such that the instructions stored in the computer-readable storage medium produce an article of manufacture including instruction means, which are implemented in a process Figure 1 One or more processes and / or boxes Figure 1 The function specified in one or more boxes.

[0079] These computer program instructions may also be loaded onto a computer or other programmable data processing equipment to cause a series of operational steps to be performed on the computer or other programmable equipment to produce a computer-implemented process, thereby providing instructions that execute on the computer or other programmable equipment for implementing the process. Figure 1 One or more processes and / or boxes Figure 1 The steps of the function specified in one or more boxes.

[0080] The specific embodiments described above further illustrate the purpose, technical solution, and beneficial effects of the present invention. It should be understood that the above descriptions are merely specific embodiments of the present invention and are not intended to limit the scope of protection of the present invention. Any modifications, equivalent substitutions, improvements, etc., made within the spirit and principles of the present invention should be included within the scope of protection of the present invention.

Claims

1. A method for identifying and processing transit and connection abandonment behaviors, characterized in that, include: Monitor the changes in the usage status indicators of each segment of the connecting flight ticket throughout the entire journey; the usage status indicators of the segment include unused, transported, refunded, ticket exchanged, and connecting transport occurred; When the usage status identifier of any segment of the entire journey of a connecting flight ticket changes, the transportation sequence of each segment in the entire journey is logically judged based on the usage status identifier of each segment of the same connecting flight ticket, and connecting flight tickets with suspected abandonment behavior are identified. Obtain the ticket price of a direct ticket under the same constraints as the connecting ticket with suspected abandonment behavior, and compare the ticket price of the connecting ticket with suspected abandonment behavior with the ticket price of the direct ticket; the constraints include various limiting factors of ticket purchase feasibility; If the price of a connecting ticket with suspected abandonment of the journey is lower than the price of a direct ticket, it is determined that the connecting ticket has been abandoned.

2. The method as described in claim 1, characterized in that, Monitor the changes in the usage status indicators of each segment of the entire journey for connecting tickets, including: The distributed event stream platform monitors the changes in the usage status identifiers of each segment of the entire journey for connecting flights.

3. The method as described in claim 1, characterized in that, Based on the usage status identifiers of each segment of the same connecting flight ticket, the transportation sequence of each segment throughout the entire journey is logically determined to identify connecting flight tickets suspected of being abandoned, including one or any combination of the following situations: Scenario 1: If the usage status of the first segment of a connecting flight ticket is marked as unused, but the usage status of the second segment is marked as transported, it is determined that the connecting flight ticket has a suspected case of abandonment. Theoretically, the earlier segments of the voyage are transported before the later segments. Scenario 2: If the usage status of the first segment of a connecting flight ticket is marked as used, obtain the actual flight date. If the actual flight date is later than the ticket-specified flight date of the segment marked as unused, it is determined that the connecting flight ticket has a suspected case of abandonment. Scenario 3: If the usage status of the first segment of a connecting flight ticket is marked as "connecting operation," but the usage status of the second segment is marked as "transported," check whether the airline that actually transported the segment with the connecting operation has sent a connecting settlement authorization code to the ticketing airline. If it has, it is determined that the connecting flight ticket does not have any suspected abandonment behavior. The connecting settlement authorization code is used by the airline that actually transported the flight to request confirmation of carrier authorization from the ticketing airline. Scenario 4: If the usage status of the middle segment of a connecting flight ticket is marked as refunded, while the usage status of the preceding and following segments of the middle segment is marked as transported, it is determined that there is no suspected abandonment of the connecting flight ticket.

4. The method as described in claim 1, characterized in that, After confirming that the connecting flight ticket involved abandonment of the journey, the following is also included: Identify the passenger types for connecting tickets that involve abandonment of the journey; passenger types include group passengers; If the passengers are group travelers, an alert message will be sent to the travel agency that purchased the tickets for the group travelers.

5. A device for identifying and processing transit and connecting trip abandonment behaviors, characterized in that, include: The monitoring module is modified to monitor the changes in the usage status indicators of each segment of the entire journey for connecting tickets; the usage status indicators of the segments include unused, transported, refunded, ticket changed, and connecting transport occurred; The suspected abandonment behavior judgment module is used to identify connecting tickets where the usage status identifier of any segment of the entire journey changes. Based on the usage status identifier of each segment of the same connecting ticket, the module makes a logical judgment on the transportation order of each segment of the entire journey and identifies connecting tickets with suspected abandonment behavior. The abandonment behavior determination module is used to obtain the price of a direct ticket under the same constraints as the connecting ticket suspected of abandonment behavior, and compare the price of the connecting ticket suspected of abandonment behavior with the price of the direct ticket; the constraints include various limiting factors of ticket purchase feasibility; when the price of the connecting ticket suspected of abandonment behavior is lower than the price of the direct ticket, it is determined that the connecting ticket has abandoned behavior.

6. The apparatus as claimed in claim 5, characterized in that, The changes to the monitoring module are specifically used for: The distributed event stream platform monitors the changes in the usage status identifiers of each segment of the entire journey for connecting flights.

7. The apparatus as claimed in claim 5, characterized in that, The suspected abortion behavior detection module is specifically used for: Based on one or any combination of the following conditions, and using the usage status identifiers of each segment of the same connecting flight ticket, the logical judgment of the transportation sequence of each segment throughout the entire journey is performed to identify connecting flights suspected of being abandoned: Scenario 1: If the usage status of the first segment of a connecting flight ticket is marked as unused, but the usage status of the second segment is marked as transported, it is determined that the connecting flight ticket has a suspected case of abandonment. Theoretically, the earlier segments of the voyage are transported before the later segments. Scenario 2: If the usage status of the first segment of a connecting flight ticket is marked as used, obtain the actual flight date. If the actual flight date is later than the ticket-specified flight date of the segment marked as unused, it is determined that the connecting flight ticket has a suspected case of abandonment. Scenario 3: If the usage status of the first segment of a connecting flight ticket is marked as "connecting operation," but the usage status of the second segment is marked as "transported," check whether the airline that actually transported the segment with the connecting operation has sent a connecting settlement authorization code to the ticketing airline. If it has, it is determined that the connecting flight ticket does not have any suspected abandonment behavior. The connecting settlement authorization code is used by the airline that actually transported the flight to request confirmation of carrier authorization from the ticketing airline. Scenario 4: If the usage status of the middle segment of a connecting flight ticket is marked as refunded, while the usage status of the preceding and following segments of the middle segment is marked as transported, it is determined that there is no suspected abandonment of the connecting flight ticket.

8. The apparatus as claimed in claim 5, characterized in that, Also includes: The abandoned journey processing module is used to determine the passenger type of the connecting flight ticket after the abandoned journey behavior determination module determines that there is an abandoned journey behavior. The passenger type includes group passengers. If it is a group passenger, the module determines the travel agency that purchased the ticket for the group passenger and sends an alarm message to the travel agency.

9. A computer device, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that, When the processor executes the computer program, it implements the method of any one of claims 1 to 4.

10. A computer-readable storage medium, characterized in that, The computer-readable storage medium stores a computer program that, when executed by a processor, implements the method of any one of claims 1 to 4.

11. A computer program product, characterized in that, The computer program product includes a computer program that, when executed by a processor, implements the method of any one of claims 1 to 4.

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