Settlement processing method and apparatus
By generating claim forms and reviewing them on the client devices of both the logistics provider and the shipper, the problem of logistics providers passively responding to claims is solved, enabling collaborative processing among the three parties and improving claim efficiency.
Patent Information
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- BEIJING JINGDONG YUANSHENG TECH CO LTD
- Filing Date
- 2026-06-08
- Publication Date
- 2026-07-14
Smart Images
Figure CN122390750A_ABST
Abstract
Description
Technical Field
[0001] This invention relates to the field of computer technology, and in particular to a compensation processing method and apparatus. Background Technology
[0002] The shipper sends goods to the recipient through a logistics provider. The logistics provider offers logistics services. If there are issues with the quality of the goods, the recipient needs to initiate a claims process. Typically, the shipper builds a claims system for various claim scenarios. This system focuses solely on the collaborative processing between the shipper and the recipient. The logistics provider can only passively respond to various claims scenarios through offline processes, resulting in a heavy workload for logistics operations and low claims processing efficiency. Summary of the Invention
[0003] In view of this, embodiments of the present invention provide a compensation processing method and apparatus that enable the consignee, consignor, and logistics provider to collaboratively process the claims process, reduce the logistics provider's maintenance workload, and improve the efficiency of claims processing.
[0004] In a first aspect, embodiments of the present invention provide a compensation processing method, including: Receive claim requests sent from the consignee's client device, parse the claim requests, and obtain the waybill scope information and processing method; Retrieve the waybill information of at least one logistics waybill that matches the waybill range information; Send the waybill information of at least one logistics waybill to the consignee's client device, and receive the claim information corresponding to the target logistics waybill sent by the consignee's client device; wherein, the consignee's client device displays the waybill display interface corresponding to at least one logistics waybill; the user selects the target logistics waybill from at least one logistics waybill through the waybill display interface; Combine the claim information and waybill information corresponding to the target logistics waybill to generate a claim form, and send the claim form to the logistics provider's client device and the shipper's client device respectively; In response to the logistics provider's client device returning the logistics provider's review information and the shipper's client device returning the shipper's review information, if they meet the review conditions corresponding to the processing method, multiple compensation processing nodes corresponding to the processing method are obtained, and multiple compensation processing nodes are called in sequence to complete the compensation processing for the claim.
[0005] Optionally, retrieve the waybill information for at least one logistics waybill that matches the waybill range information, including: Generate the filter criteria corresponding to the scope information of the waybill; Based on the filtering criteria, retrieve at least one waybill record from the outbound information table; the waybill record must be in the status of either "shipped" or "signed". For each waybill record, the values of multiple preset fields are determined from the waybill record; the values of each preset field are combined in sequence to generate the waybill information corresponding to the waybill number.
[0006] Optionally, the claim form can be sent to both the logistics provider's client device and the shipper's client device, including: Send the claim form to the logistics provider's client device and receive the logistics provider's review information returned by the logistics provider's client device; Analyze the logistics provider's review information and obtain their review comments; In response to the logistics provider's review comments indicating that the review has been approved, determine whether the claim form needs to be reviewed and processed by the shipper. In response to the need for shipper review of claim forms, the claim form and logistics provider review information are sent to the shipper's client device.
[0007] Optionally, the claim form can be sent to both the logistics provider's client device and the shipper's client device, including: Send the claim form to the logistics provider's client device and receive the logistics provider's review information returned by the logistics provider's client device; Analyze the logistics provider's review information and obtain their review comments; In response to the logistics provider's review comments indicating rejection, analyze the logistics provider's review information to obtain the rejection reason corresponding to the claim form; The client device sends the claim form, the logistics provider's review comments, and the reasons for rejection to the shipper.
[0008] Optionally, after combining the claim information and waybill information corresponding to the target logistics waybill to generate a claim form, it also includes: Set the status of the claim form to pending review; The claim form is sent to both the logistics provider's client device and the shipper's client device, including: In the first preset cycle, scan the system for claim forms whose status information is pending review and send the claim forms to the logistics provider's client device; Receive logistics provider review information returned by the logistics provider's client device, and determine whether the claim needs to be reviewed by the shipper based on the logistics provider's review information; In response to the need for shipper review of claim forms, the status information of the claim forms is set to secondary review. In the second preset cycle, the system scans out claim forms with status information indicating secondary review and sends the claim forms to the shipper's client device.
[0009] Optionally, after sequentially invoking multiple claim processing nodes to complete the claim processing for the claim, the process may also include: Retrieve the associated orders corresponding to the target logistics waybill; among which, associated orders include: return orders, exchange orders, and replenishment orders; Monitor the execution status of related orders; In response to the monitoring that the execution status of the associated order is completed, the processing status of the corresponding claim is set to completed; the current time is obtained and the completion time of the corresponding claim is set to the current time.
[0010] Secondly, embodiments of the present invention provide a compensation processing apparatus, comprising: The claim receiving module is used to receive claim applications sent by the consignee's client device, parse the claim applications, and obtain the waybill scope information and processing method; The information query module is used to query the waybill information of at least one logistics waybill that matches the waybill range information; The information sending module is used to send the waybill information of at least one logistics waybill to the consignee's client device and receive the claim information corresponding to the target logistics waybill sent by the consignee's client device; wherein, the consignee's client device displays the waybill display interface corresponding to at least one logistics waybill; the user selects the target logistics waybill from at least one logistics waybill through the waybill display interface; The claim form sending module is used to combine the claim information and the waybill information corresponding to the target logistics waybill, generate a claim form, and send the claim form to the client devices of the logistics provider and the shipper respectively. The claims processing module is used to respond to the logistics party's review information returned by the logistics party's client device and the shipper's review information returned by the shipper's client device, which meet the review conditions corresponding to the processing method. It then obtains multiple claims processing nodes corresponding to the processing method, calls multiple claims processing nodes in sequence, and completes the claims processing for the claim.
[0011] Thirdly, embodiments of the present invention provide an electronic device, including: One or more processors; A storage device for storing one or more programs that, when executed by one or more processors, cause the one or more processors to implement the methods of any of the above embodiments.
[0012] Fourthly, embodiments of the present invention provide a computer-readable medium having a computer program stored thereon, which, when executed by a processor, implements the method of any of the above embodiments.
[0013] Fifthly, embodiments of the present invention provide a computer program product, including a computer program, wherein the computer program, when executed by a processor, implements the method of any of the above embodiments.
[0014] One embodiment of the above invention has the following advantages or beneficial effects: After generating a claim form, the claim form is sent to the logistics provider's client device and the shipper's client device, respectively. Finally, based on the logistics provider's review information returned by the logistics provider's client device and the shipper's review information returned by the shipper's client device, the compensation processing for the claim form is executed. The solution of this embodiment of the invention enables the consignee, shipper, and logistics provider to collaboratively handle the claim process, reducing the logistics provider's operational workload and improving the efficiency of claim processing.
[0015] The further effects of the aforementioned unconventional alternative methods will be explained below in conjunction with specific implementation methods. Attached Figure Description
[0016] The accompanying drawings are provided to better understand the invention and are not intended to unduly limit the scope of the invention. Wherein: Figure 1 This is a schematic diagram of the flow of a compensation processing method provided in an embodiment of the present invention; Figure 2 This is a schematic diagram of the flow of a compensation processing method provided in another embodiment of the present invention; Figure 3 This is a schematic diagram of the flow of a compensation processing method provided in another embodiment of the present invention; Figure 4 This is a schematic diagram of the flow of a compensation processing method provided in another embodiment of the present invention; Figure 5 This is a schematic diagram of the structure of a compensation processing device provided in one embodiment of the present invention; Figure 6 This is a schematic diagram of the structure of a computer system suitable for implementing terminal devices or servers of the present invention. Detailed Implementation
[0017] The following description, in conjunction with the accompanying drawings, illustrates exemplary embodiments of the present invention, including various details to aid understanding. These details should be considered merely exemplary. Therefore, those skilled in the art will recognize that various changes and modifications can be made to the embodiments described herein without departing from the scope and spirit of the invention. Similarly, for clarity and brevity, descriptions of well-known functions and structures are omitted in the following description.
[0018] It should be noted that the acquisition, storage, use, and processing of data in the technical solutions of this invention comply with the relevant provisions of national laws and regulations.
[0019] Figure 1 This is a schematic diagram illustrating the flow of a compensation processing method according to an embodiment of the present invention. Figure 1As shown, the method includes: Step 101: Receive the claim application sent by the consignee's client device, parse the claim application, and obtain the waybill scope information and processing method.
[0020] Waybill information may include: receipt time, shipment time, and waybill type. Processing options include: return, exchange, resend, and retention.
[0021] Step 102: Query the waybill information of at least one logistics waybill that matches the waybill range information.
[0022] From the database, retrieve the waybill information for at least one logistics waybill that matches the waybill range information. Specifically, generate filter conditions corresponding to the waybill range information; based on the filter conditions, retrieve the waybill record for at least one logistics waybill from the outbound information table; wherein the waybill status corresponding to the waybill record is either shipped or signed for; for each waybill record, determine the values of several preset fields from the waybill record; and combine the values of each preset field in sequence to generate the waybill information corresponding to the waybill number.
[0023] Preset fields can be set according to requirements. Preset fields may include: waybill number, waybill status, shipping time, receipt time, waybill type, etc.
[0024] Step 103: Send the waybill information of at least one logistics waybill to the consignee's client device, and receive the claim information corresponding to the target logistics waybill sent by the consignee's client device.
[0025] The recipient's client device displays a waybill display interface corresponding to at least one logistics waybill; the user selects the target logistics waybill from at least one logistics waybill through the waybill display interface.
[0026] Step 104: Combine the claim information and waybill information corresponding to the target logistics waybill to generate a claim form, and send the claim form to the logistics provider's client device and the shipper's client device respectively.
[0027] The shipper initiates a claim process using their client device, creating a new claim form. The claim form may include: discrepancy tracking number, logistics provider, shipper, discrepancy type, discrepancy description, uploaded attachments, and processing method. The discrepancy tracking number is the waybill number corresponding to the logistics shipment in the claim process.
[0028] The type of discrepancy can be set according to business needs. Discrepancy types can include: complete order loss, partial loss, delayed claim, quantity discrepancy, incorrect model, quality issue, design defect, etc. The discrepancy type and handling method are entered by the shipper.
[0029] Step 105: In response to the logistics provider's client device returning the logistics provider's review information and the shipper's client device returning the shipper's review information, if they meet the review conditions corresponding to the processing method, obtain multiple compensation processing nodes corresponding to the processing method, and call the multiple compensation processing nodes in sequence to complete the compensation processing for the claim.
[0030] The logistics provider reviews and processes claims through its client-side devices. Reviewers can be assigned by the system or manually. The reviewers' tasks include: verifying the reasonableness of the discrepancy description, the clarity of attachments, and whether the processing method complies with company policy.
[0031] The logistics provider's review information includes: the logistics provider's review comments and the reasons for rejection. The logistics provider's review comments include: approved or rejected. When the logistics provider's review comment is "rejected," the logistics provider must fill in the reason for rejection.
[0032] The shipper reviews and processes claims through their client-side device. The shipper's reviewers can be assigned by the system or manually. The review content includes: whether the logistics company's review information is reasonable, and whether the processing method is feasible.
[0033] The shipper's review information includes: the shipper's review comments and the reasons for rejection. The shipper's review comments include: approved or rejected. When the shipper's review comment is "rejected," the shipper must fill in the reason for rejection.
[0034] The review criteria can be set according to business needs. Review criteria can be: the logistics provider's review opinion indicates approval, the shipper's review opinion indicates approval, or both the logistics provider's and the shipper's review opinions indicate approval.
[0035] Different compensation processing nodes are set up for different processing methods. If the processing method is return, the compensation processing nodes may include: return order generation node, pickup order, logistics monitoring node, and return warehousing node. If the processing method is reissue, the compensation processing nodes may include: reissue order generation node, warehouse picking node, logistics delivery node, and logistics monitoring node.
[0036] In this embodiment of the invention, after a claim form is generated, it is first sent to the logistics provider's client device for review and processing. Then, the claim form is sent to the shipper's client device for review and processing. Finally, based on the processing method in the claim form and the shipper's review information, compensation is processed for the claim. This embodiment of the invention enables the consignee, shipper, and logistics provider to collaboratively handle the claim process, reducing the logistics provider's operational workload and improving claim processing efficiency.
[0037] Figure 2 This is a schematic diagram of a compensation processing method provided in another embodiment of the present invention. Figure 2 As shown, the method includes: Step 201: Receive the claim application sent by the recipient's client device, parse the claim application, obtain the waybill scope information and processing method; query the waybill information of at least one logistics waybill that matches the waybill scope information.
[0038] Step 202: Send the waybill information of at least one logistics waybill to the consignee's client device, and receive the claim information corresponding to the target logistics waybill sent by the consignee's client device.
[0039] Step 203: Obtain the discrepancy number, discrepancy type, and processing method corresponding to the claim information.
[0040] Step 204: In response to the existence of a logistics waybill corresponding to the application information in the system, obtain the order status of the logistics waybill.
[0041] The waybill number is the discrepancy tracking number in the application information. A claim form must be associated with a valid waybill. If the waybill does not exist in the system, a message such as "Waybill does not exist, please check your input" will be sent.
[0042] Step 205: In response to the order status indicating that the goods have been shipped or received, determine whether the difference type and processing method corresponding to the claim information match.
[0043] If the order status is not "shipped" or "delivered", a claim form cannot be generated, and the system will display the message "Logistics waybill status does not support discrepancy claims, please contact customer service".
[0044] Furthermore, the type of discrepancy and the processing method must match; that is, claims of the same discrepancy type must be processed using a fixed method. For example, if the discrepancy type is a quality issue, the processing method cannot be "hold". If the discrepancy type and processing method do not match, the system will prompt "Processing method does not match discrepancy type, please select again".
[0045] Step 206: In response to the matching of the difference type and processing method corresponding to the claim information, generate a claim form based on the difference order number, difference type, processing method and waybill information corresponding to the claim information.
[0046] Step 207: Determine the client-side equipment of the logistics provider and the client-side equipment of the shipper corresponding to the target logistics waybill.
[0047] Step 208: Send the claim form to the logistics provider's client device, and generate the logistics provider's review information corresponding to the claim form based on the review information returned by the logistics provider's client device.
[0048] Step 209: Send the claim form and logistics provider's review information to the shipper's client device, and generate the shipper's review information corresponding to the claim form based on the review information returned by the shipper's client device.
[0049] Step 210: In response to the logistics provider's client device returning the logistics provider's review information and the shipper's client device returning the shipper's review information, if they meet the review conditions corresponding to the processing method, obtain multiple compensation processing nodes corresponding to the processing method, and call the multiple compensation processing nodes in sequence to complete the compensation processing for the claim.
[0050] After receiving the application information, the system automatically verifies whether the application information corresponds to a valid logistics waybill, whether the logistics waybill status is "shipped" or "signed," whether the difference description is complete, and whether the processing method matches the difference type, thereby ensuring that a claim form that meets business needs and compliance is generated, and ensuring the smooth execution of subsequent claim processes.
[0051] In one embodiment of the present invention, sending a claim form to the logistics provider's client device and the shipper's client device respectively includes: sending the claim form to the logistics provider's client device and receiving logistics provider review information returned by the logistics provider's client device; parsing the logistics provider's review information to obtain the logistics provider's review opinion; in response to the logistics provider's review opinion indicating that the review has passed, determining whether the claim form needs to be processed by the shipper's review; and in response to the need to process the claim form by the shipper's review, sending the claim form and the logistics provider's review information to the shipper's client device.
[0052] The review process for claim forms is determined based on the type of discrepancy. When the logistics provider's review opinion indicates approval, some claim forms for different discrepancy types do not require further review by the shipper, while others require further review by the shipper.
[0053] For example, if the discrepancy type indicates a claim arising from logistics or warehousing, the shipper generally does not need to participate in the review; the logistics company reviews the attached documents and other evidence provided by the recipient to conduct the review and make the payment. If the discrepancy type indicates a claim arising from a product quality issue, both the logistics company and the shipper need to participate in the review.
[0054] In one embodiment of the present invention, the logistics provider's review information includes: sending the claim form to the logistics provider's client device and the shipper's client device, respectively, including: sending the claim form to the logistics provider's client device and receiving the logistics provider's review information returned by the logistics provider's client device; parsing the logistics provider's review information to obtain the logistics provider's review opinion; responding to the logistics provider's review opinion indicating rejection, parsing the logistics provider's review information to obtain the rejection reason corresponding to the claim form; and sending the claim form, the logistics provider's review opinion, and the rejection reason to the shipper's client device.
[0055] If the anomaly type indicates a claim arising from logistics or warehousing, the shipper generally does not need to participate in the review. However, if the logistics provider's review opinion indicates a rejection, the system can automatically add a shipper approval node. The shipper, acting as the arbitrator between the consignee and the logistics provider, determines the handling plan for the claim.
[0056] Figure 3 This is a schematic diagram illustrating the flow of a compensation processing method according to another embodiment of the present invention. Figure 3 As shown, the method includes: Step 301: Generate a claim form based on the claim request sent by the recipient's client device. The claim form includes: the discrepancy number and the processing method.
[0057] Step 302: Determine the client equipment of the logistics provider and the shipper corresponding to the target logistics waybill; wherein, the waybill number of the target logistics waybill is the difference order number.
[0058] Step 303: Send the claim form to the logistics provider's client device, and generate the logistics provider's review information corresponding to the claim form based on the review information returned by the logistics provider's client device.
[0059] Step 304: Send the claim form and logistics provider's review information to the shipper's client device, and generate the shipper's review information corresponding to the claim form based on the review information returned by the shipper's client device.
[0060] Step 305: In response to the shipper's review information indicating approval and the processing method indicating return, generate a return order corresponding to the target logistics waybill; send the reminder information corresponding to the return order to the recipient's client device.
[0061] A return order includes: order number, discrepancy tracking number, reason for return, quantity returned, and return status. The order number is automatically generated by the system. The discrepancy tracking number is generated by linking it to the claim form information. The reason for return is generated based on the discrepancy description in the discrepancy claim form. The initial status of the return order is "pending receipt."
[0062] After a return order is generated, a notification message corresponding to the return order is sent to the recipient's client device to notify the recipient to perform the return operation and update the order status of the target logistics waybill to partial / full return.
[0063] Step 306: In response to the shipper's review information indicating that the review has been approved and the processing method indicates that the goods have been exchanged, generate a replacement order corresponding to the target logistics waybill; send the reminder information corresponding to the replacement order to the logistics provider's client device and / or the shipper's client device.
[0064] An exchange order includes: order number, receiving information, product information, and order status. The order number is automatically generated by the system. The receiving information is generated based on the receiving information in the target logistics waybill. The product information is generated after correcting and processing the product information in the target logistics waybill. The initial status of an exchange order is "Pending Shipment."
[0065] After generating a replacement order, the corresponding reminder information is sent to the logistics provider's client device and / or the shipper's client device to notify the logistics provider's warehouse to prepare the goods and update the order status of the target logistics waybill to "replacement in progress".
[0066] Step 307: In response to the shipper's review information indicating that the review has been approved and the processing method indicates reissue, generate a reissue order corresponding to the target logistics waybill; send the reminder information corresponding to the reissue order to the logistics provider's client device and / or the shipper's client device.
[0067] A reissued order includes: order number, receiving information, product information, and order status. The order number is automatically generated by the system. The receiving information is generated based on the receiving information in the target logistics waybill. The product information is generated based on the product information in the target logistics waybill. The initial status of a reissued order is "Pending Shipment."
[0068] After generating a reissue order, the corresponding reminder information is sent to the logistics provider's client device and / or the shipper's client device to notify the logistics provider's warehouse to prepare the goods and update the order status of the target logistics waybill to "reissue processing".
[0069] After a return order, exchange order, or replacement order is generated, the system automatically updates the claim processing status to "completed." The system automatically records an operation log. The operation log includes: operator, operation time, and operation content, ensuring the claim processing workflow is traceable.
[0070] Step 308: In response to the shipper's review information indicating that the review has been approved and the processing method indicates that it should be retained, set the order status of the target logistics waybill to retained; and send the processing information corresponding to the target logistics waybill to the consignee's client device.
[0071] When the processing method indicates "reserved," no return or exchange order is generated; only the order status of the target logistics waybill is updated to "reserved." The system records the processing method for the claim and notifies the recipient of the processing result.
[0072] If the shipper rejects the review information, the rejection information corresponding to the target logistics waybill will be sent to the consignee's client device to notify the consignee of the claim processing result.
[0073] In this embodiment of the invention, discrepancy claim forms require dual review by both the logistics provider and the shipper. Upon approval, the claim form's processing status is set to "approved," and a corresponding return order, exchange order, or replacement order is generated to ensure process compliance. After generating the return order, exchange order, or replacement order, the system automatically notifies the relevant parties, improving processing efficiency and transparency. If the generation of the return order, exchange order, or replacement order fails, the system sends a "Generation failed, please contact technical support" message.
[0074] Furthermore, after a return order, exchange order, or resale order is generated, the liability ratio between the logistics provider and the shipper is determined based on the type of discrepancy and negotiated information. Subsequent settlement processing is then carried out according to this liability ratio.
[0075] In one embodiment of the present invention, after combining the claim information and waybill information corresponding to the target logistics waybill to generate a claim form, the method further includes: setting the status information of the claim form to be pending review; sending the claim form to the client device of the logistics provider and the client device of the shipper, respectively, including: scanning claim forms with the status information of pending review in the system at a first preset period, and sending the claim forms to the client device of the logistics provider; receiving logistics provider review information returned by the client device of the logistics provider, and determining whether the claim form needs to be processed for shipper review based on the logistics provider review information; in response to the need to process the claim form for shipper review, setting the status information of the claim form to be subject to secondary review; scanning claim forms with the status information of secondary review in the system at a second preset period, and sending the claim forms to the client device of the shipper.
[0076] The system scans all claim forms with pending status information in the system at a first preset cycle and sends them to the logistics provider's client device. At a second preset cycle, the system scans all claim forms with secondary status information in the system and sends them to the shipper's client device. By setting the first and second preset cycles, the system can promptly send claim forms requiring review to both the logistics provider and the consignee, improving claim processing efficiency.
[0077] In one embodiment of the present invention, after sequentially calling multiple compensation processing nodes to complete the compensation processing for the claim, the method further includes: obtaining the associated orders corresponding to the target logistics waybill; wherein, the associated orders include: return orders, exchange orders, and replenishment orders; monitoring the execution status of the associated orders; in response to the monitoring that the execution status of the associated orders is completed, setting the processing status corresponding to the claim to be completed; obtaining the current time, and setting the completion time corresponding to the claim to the current time.
[0078] If the monitored order status of a related order is "completed," set the processing status of the corresponding claim to "completed" to close the discrepancy claim process. Set the completion time of the claim to the current time to record the process completion time. Update the status of the relevant logistics tracking number and notify the recipient of the processing result.
[0079] Figure 4 This is a schematic diagram illustrating the flow of a compensation processing method according to another embodiment of the present invention. Figure 4 As shown, the method includes: Step 401: Receive the claim request sent by the recipient's client device.
[0080] Step 402: Generate a claim form based on the claim request sent by the consignee's client device; determine the client device of the logistics provider and the client device of the shipper corresponding to the target logistics waybill; wherein, the waybill number of the target logistics waybill is the discrepancy number.
[0081] Step 403: Send the claim form to the logistics provider's client device.
[0082] Step 404: The logistics provider's client device receives the review information for the claim form.
[0083] Step 405: Send the audit information received by the logistics provider's client device to the server.
[0084] Step 406: Generate the logistics provider's review information corresponding to the claim form based on the review information returned by the logistics provider's client device.
[0085] Step 407: Send the claim form and logistics provider's review information to the shipper's client device.
[0086] Step 408: The shipper's client device receives the review information for the claim form.
[0087] Step 409: Send the verification information received by the shipper's client device to the server.
[0088] Step 410: Generate the shipper's review information corresponding to the claim form based on the review information returned by the shipper's client device.
[0089] Step 411: Obtain multiple compensation processing nodes corresponding to the processing method, and call the multiple compensation processing nodes in sequence to complete the compensation processing for the claim.
[0090] This invention provides an online solution for discrepancy claims. This solution, through collaborative processing by the consignee, logistics provider, and shipper, transforms the traditional, isolated, and lengthy offline claim process into an automated, transparent, and efficient collaborative claim processing flow. This reduces communication costs for all three parties and increases the processing speed of claim forms.
[0091] Figure 5 This is a schematic diagram of the structure of a compensation processing device provided in one embodiment of the present invention. Figure 5 As shown, the device includes: The claim receiving module 501 is used to receive claim applications sent by the consignee's client device, parse the claim applications, and obtain the waybill scope information and processing method. The information query module 502 is used to query the waybill information of at least one logistics waybill that matches the waybill range information; The information sending module 503 is used to send the waybill information of at least one logistics waybill to the consignee's client device and receive the claim information corresponding to the target logistics waybill sent by the consignee's client device; wherein, the consignee's client device displays the waybill display interface corresponding to at least one logistics waybill; the user selects the target logistics waybill from at least one logistics waybill through the waybill display interface; The claim form sending module 504 is used to combine the claim information and the waybill information corresponding to the target logistics waybill, generate a claim form, and send the claim form to the client device of the logistics party and the client device of the shipper respectively. The claims processing module 505 is used to respond to the logistics party's review information returned by the logistics party's client device and the shipper's review information returned by the shipper's client device, which meet the review conditions corresponding to the processing method. It then obtains multiple claims processing nodes corresponding to the processing method, calls multiple claims processing nodes in sequence, and completes the claims processing for the claim.
[0092] Optionally, the information query module 502 is specifically used for: Generate the filter criteria corresponding to the scope information of the waybill; Based on the filtering criteria, retrieve at least one waybill record from the outbound information table; the waybill record must be in the status of either "shipped" or "signed". For each waybill record, the values of multiple preset fields are determined from the waybill record; the values of each preset field are combined in sequence to generate the waybill information corresponding to the waybill number.
[0093] Optionally, the claim form sending module 504 is specifically used for: Send the claim form to the logistics provider's client device and receive the logistics provider's review information returned by the logistics provider's client device; Analyze the logistics provider's review information and obtain their review comments; In response to the logistics provider's review comments indicating that the review has been approved, determine whether the claim form needs to be reviewed and processed by the shipper. In response to the need for shipper review of claim forms, the claim form and logistics provider review information are sent to the shipper's client device.
[0094] Optionally, the claim form sending module 504 is specifically used for: Send the claim form to the logistics provider's client device and receive the logistics provider's review information returned by the logistics provider's client device; Analyze the logistics provider's review information and obtain their review comments; In response to the logistics provider's review comments indicating rejection, analyze the logistics provider's review information to obtain the rejection reason corresponding to the claim form; The client device sends the claim form, the logistics provider's review comments, and the reasons for rejection to the shipper.
[0095] Optionally, the claim form sending module 504 is specifically used for: Set the status of the claim form to pending review; In the first preset cycle, scan the system for claim forms whose status information is pending review and send the claim forms to the logistics provider's client device; Receive logistics provider review information returned by the logistics provider's client device, and determine whether the claim needs to be reviewed by the shipper based on the logistics provider's review information; In response to the need for shipper review of claim forms, the status information of the claim forms is set to secondary review. In the second preset cycle, the system scans out claim forms with status information indicating secondary review and sends the claim forms to the shipper's client device.
[0096] Optionally, it also includes: The monitoring module is used to obtain the associated orders corresponding to the target logistics waybill; the associated orders include: return orders, exchange orders, and replenishment orders; Monitor the execution status of related orders; In response to the monitoring that the execution status of the associated order is completed, the processing status of the corresponding claim is set to completed; the current time is obtained and the completion time of the corresponding claim is set to the current time.
[0097] This invention provides an electronic device, comprising: One or more processors; A storage device for storing one or more programs that, when executed by one or more processors, cause the one or more processors to implement the methods of any of the above embodiments.
[0098] This invention provides a computer program product, including a computer program that, when executed by a processor, implements the method of any of the above embodiments.
[0099] The following is for reference. Figure 6 It shows a schematic diagram of the structure of a computer system 600 suitable for implementing a terminal device of the present invention. Figure 6 The terminal device shown is merely an example and should not impose any limitations on the functionality and scope of use of the embodiments of the present invention.
[0100] like Figure 6 As shown, the computer system 600 includes a central processing unit (CPU) 601, which can perform various appropriate actions and processes based on programs stored in read-only memory (ROM) 602 or programs loaded from storage section 608 into random access memory (RAM) 603. The RAM 603 also stores various programs and data required for the operation of the system 600. The CPU 601, ROM 602, and RAM 603 are interconnected via a bus 604. An input / output (I / O) interface 605 is also connected to the bus 604.
[0101] The following components are connected to I / O interface 605: an input section 606 including a keyboard, mouse, etc.; an output section 607 including a cathode ray tube (CRT), liquid crystal display (LCD), etc., and speakers, etc.; a storage section 608 including a hard disk, etc.; and a communication section 609 including a network interface card such as a LAN card, modem, etc. The communication section 609 performs communication processing via a network such as the Internet. A drive 610 is also connected to I / O interface 605 as needed. A removable medium 611, such as a disk, optical disk, magneto-optical disk, semiconductor memory, etc., is installed on drive 610 as needed so that computer programs read from it can be installed into storage section 608 as needed.
[0102] In particular, according to the embodiments disclosed in this invention, the processes described above with reference to the flowcharts can be implemented as computer software programs. For example, embodiments disclosed in this invention include a computer program product comprising a computer program carried on a computer-readable medium, the computer program containing program code for performing the methods shown in the flowcharts. In such embodiments, the computer program can be downloaded and installed from a network via communication section 609, and / or installed from removable medium 611. When the computer program is executed by central processing unit (CPU) 601, it performs the functions defined above in the system of this invention.
[0103] It should be noted that the computer-readable medium shown in this invention can be a computer-readable signal medium or a computer-readable storage medium, or any combination thereof. A computer-readable storage medium can be, for example,—but not limited to—an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination thereof. More specific examples of a computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer disk, a hard disk, random access memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination thereof. In this invention, a computer-readable storage medium can be any tangible medium containing or storing a program that can be used by or in conjunction with an instruction execution system, apparatus, or device. In this invention, a computer-readable signal medium can include a data signal propagated in baseband or as part of a carrier wave, carrying computer-readable program code. Such propagated data signals can take various forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination thereof. Computer-readable signal media can also be any computer-readable medium other than computer-readable storage media, which can send, propagate, or transmit a program for use by or in connection with an instruction execution system, apparatus, or device. The program code contained on the computer-readable medium can be transmitted using any suitable medium, including but not limited to: wireless, wire, optical fiber, RF, etc., or any suitable combination thereof.
[0104] The flowcharts and block diagrams in the accompanying drawings illustrate the architecture, functionality, and operation of possible implementations of systems, methods, and computer program products according to various embodiments of the present invention. In this regard, each block in a flowchart or block diagram may represent a module, segment, or portion of code containing one or more executable instructions for implementing a specified logical function. It should also be noted that in some alternative implementations, the functions indicated in the blocks may occur in a different order than those indicated in the drawings. For example, two consecutively indicated blocks may actually be executed substantially in parallel, and they may sometimes be executed in reverse order, depending on the functions involved. It should also be noted that each block in a block diagram or flowchart, and combinations of blocks in a block diagram or flowchart, may be implemented using a dedicated hardware-based system that performs the specified function or operation, or using a combination of dedicated hardware and computer instructions.
[0105] The modules described in the embodiments of this invention can be implemented in software or hardware. These modules can also be housed in a processor, and for example, can be described as: an application receiving module, an information query module, an information sending module, a claim form sending module, and a compensation processing module. The names of these modules do not necessarily limit the module itself; for example, the application receiving module can also be described as "a module that receives claim applications sent by the consignee's client device, parses the claim applications, and obtains waybill scope information and processing methods."
[0106] In another aspect, the present invention also provides a computer-readable medium, which may be included in the device described in the above embodiments; or it may exist independently and not assembled into the device. The computer-readable medium carries one or more programs, which, when executed by the device, cause the device to include: Receive claim requests sent from the consignee's client device, parse the claim requests, and obtain the waybill scope information and processing method; Retrieve the waybill information of at least one logistics waybill that matches the waybill range information; Send the waybill information of at least one logistics waybill to the consignee's client device, and receive the claim information corresponding to the target logistics waybill sent by the consignee's client device; wherein, the consignee's client device displays the waybill display interface corresponding to at least one logistics waybill; the user selects the target logistics waybill from at least one logistics waybill through the waybill display interface; Combine the claim information and waybill information corresponding to the target logistics waybill to generate a claim form, and send the claim form to the logistics provider's client device and the shipper's client device respectively; In response to the logistics provider's client device returning the logistics provider's review information and the shipper's client device returning the shipper's review information, if they meet the review conditions corresponding to the processing method, multiple compensation processing nodes corresponding to the processing method are obtained, and multiple compensation processing nodes are called in sequence to complete the compensation processing for the claim.
[0107] According to the technical solution of this embodiment of the invention, after a claim form is generated, it is sent to the client devices of both the logistics provider and the shipper. Finally, based on the logistics provider's review information returned by the client device and the shipper's review information returned by the client device, the compensation process for the claim form is executed. This solution enables the consignee, shipper, and logistics provider to collaboratively handle the claim process, reducing the logistics provider's operational workload and improving claim processing efficiency.
[0108] The specific embodiments described above do not constitute a limitation on the scope of protection of this invention. Those skilled in the art should understand that various modifications, combinations, sub-combinations, and substitutions can occur depending on design requirements and other factors. Any modifications, equivalent substitutions, and improvements made within the spirit and principles of this invention should be included within the scope of protection of this invention.
Claims
1. A compensation processing method, characterized in that, include: Receive claim requests sent by the consignee's client device, parse the claim requests, and obtain the waybill scope information and processing method; Retrieve the waybill information of at least one logistics waybill that matches the waybill range information; The system sends the waybill information of the at least one logistics waybill to the consignee's client device and receives the claim information corresponding to the target logistics waybill sent by the consignee's client device; wherein, the consignee's client device displays the waybill display interface corresponding to the at least one logistics waybill; the user selects the target logistics waybill from the at least one logistics waybill through the waybill display interface; Combine the claim information and waybill information corresponding to the target logistics waybill to generate a claim form, and send the claim form to the logistics provider's client device and the shipper's client device respectively; In response to the logistics provider's client device returning the logistics provider's review information and the shipper's client device returning the shipper's review information, if they meet the review conditions corresponding to the processing method, multiple compensation processing nodes corresponding to the processing method are obtained, and multiple compensation processing nodes are called sequentially to complete the compensation processing for the claim.
2. The method according to claim 1, characterized in that, The step of retrieving the waybill information of at least one logistics waybill that matches the waybill range information includes: Generate the filtering conditions corresponding to the waybill range information; Based on the filtering criteria, at least one waybill record for a logistics waybill is retrieved from the outbound information table; wherein the waybill record corresponds to a waybill status of either "shipped" or "signed for". For each waybill record, the values of multiple preset fields are determined from the waybill record; the values of each preset field are combined in sequence to generate the waybill information corresponding to the waybill number.
3. The method according to claim 1, characterized in that, The step of sending the claim form to the logistics provider's client device and the shipper's client device respectively includes: The claim form is sent to the logistics provider's client device, and the logistics provider's review information is received from the client device. Analyze the logistics provider's review information to obtain the logistics provider's review comments; In response to the logistics provider's review opinion indicating that the review has been approved, determine whether the claim form needs to be reviewed and processed by the shipper. In response to the need for shipper review of the claim form, the claim form and the logistics provider's review information are sent to the shipper's client device.
4. The method according to claim 1, characterized in that, The step of sending the claim form to the logistics provider's client device and the shipper's client device respectively includes: The claim form is sent to the logistics provider's client device, and the logistics provider's review information is received from the client device. Analyze the logistics provider's review information to obtain the logistics provider's review comments; In response to the logistics provider's review opinion indicating rejection, the logistics provider's review information is parsed to obtain the rejection reason corresponding to the claim form; The claim form, the logistics provider's review comments, and the reasons for rejection are sent to the shipper's client device.
5. The method according to claim 1, characterized in that, After generating the claim form by combining the claim information and waybill information corresponding to the target logistics waybill, the process also includes: Set the status information of the claim form to pending review; The step of sending the claim form to the logistics provider's client device and the shipper's client device respectively includes: In the first preset cycle, scan the system for claim forms whose status information is pending review, and send the claim forms to the logistics provider's client device; Receive logistics provider review information returned by the logistics provider's client device, and determine whether the claim form needs to be reviewed by the shipper based on the logistics provider review information; In response to the need for shipper review of the claim form, the status information of the claim form is set to secondary review. At the second preset cycle, the system scans out claim forms with status information indicating secondary review and sends the claim forms to the shipper's client device.
6. The method according to claim 1, characterized in that, After sequentially invoking multiple claim processing nodes to complete the claim processing for the claim, the process further includes: Obtain the associated orders corresponding to the target logistics waybill; wherein, the associated orders include: return orders, exchange orders, and replenishment orders; Monitor the execution status of the associated orders; In response to the monitoring that the execution status of the associated order is completed, the processing status of the claim form is set to completed; the current time is obtained, and the completion time of the claim form is set to the current time.
7. A compensation processing device, characterized in that, include: The claim receiving module is used to receive claim applications sent by the consignee's client device, parse the claim applications, and obtain the waybill scope information and processing method; The information query module is used to query the waybill information of at least one logistics waybill that matches the waybill range information; The information sending module is used to send the waybill information of the at least one logistics waybill to the consignee's client device, and to receive the claim information corresponding to the target logistics waybill sent by the consignee's client device; wherein, the consignee's client device displays the waybill display interface corresponding to the at least one logistics waybill; the user selects the target logistics waybill from the at least one logistics waybill through the waybill display interface; The claim form sending module is used to combine the claim information and the waybill information corresponding to the target logistics waybill to generate a claim form, and to send the claim form to the client device of the logistics provider and the client device of the shipper respectively. The claims processing module is used to respond to the logistics party's review information returned by the logistics party's client device and the shipper's review information returned by the shipper's client device, which meet the review conditions corresponding to the processing method. It then obtains multiple claims processing nodes corresponding to the processing method, sequentially calls multiple claims processing nodes, and completes the claims processing for the claim.
8. An electronic device, characterized in that, include: One or more processors; Storage device for storing one or more programs. When the one or more programs are executed by the one or more processors, the one or more processors implement the method as described in any one of claims 1-6.
9. A computer-readable medium having a computer program stored thereon, characterized in that, When the program is executed by the processor, it implements the method as described in any one of claims 1-6.
10. A computer program product comprising a computer program that, when executed by a processor, implements the method according to any one of claims 1-6.