一种基于AI的游戏礼包问题智能排查方法、系统及设备
By using AI-based methods to intelligently investigate issues related to game gift packs, and leveraging technologies such as large language models and knowledge graphs, the inefficiency and inaccuracy of existing technologies have been resolved. This has enabled automated root cause localization and closed-loop processing, thereby improving game operation efficiency and user experience.
Patent Information
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- 安徽三七极光网络科技有限公司
- Filing Date
- 2026-04-27
- Publication Date
- 2026-07-17
AI Technical Summary
Existing technologies are inefficient in handling game gift pack issues, struggle to accurately identify user feedback and intent, fail to complete contextual information, and lack deep integration between system processes and logs, resulting in long problem-solving cycles, high costs, and poor accuracy.
The system employs an AI-based approach to standardize user multimodal feedback information, utilizes a large language model to identify intent and complete context, combines a game rights knowledge graph and an LSTM model to detect abnormal behavior, and generates an interpretable root cause analysis report through a causal inference model, thereby achieving fully automated root cause localization and closed-loop processing.
It has achieved fully automated root cause localization of gift pack distribution issues, improved problem-solving efficiency, reduced operating costs, optimized user experience, and provided refined and intelligent game operation support.
Smart Images
Figure CN122415159A_ABST