Social security card replacement method

Abstract

This application provides a method for replacing social security cards, relating to the field of computer technology. The method includes: identifying target cardholders who meet preset conditions based on a constructed social security card basic information database; the preset conditions including that the remaining validity period of the target cardholder's social security card is less than or equal to a preset threshold; determining a service strategy corresponding to the target cardholder based on preset time window rules and the target cardholder's identity information; and guiding the target cardholder to replace their social security card in stages according to the service strategy. This application's embodiment can monitor the validity period of social security cards in real time and guide cardholders to replace their social security cards based on the validity period, effectively improving the foresight and proactivity of social security card replacement services, reducing the impact of expired social security cards on cardholders, and fundamentally ensuring the continuity and reliability of social security functions.

Description

Technical Field

[0001] This application relates to the field of computer technology, and more specifically, to a method for replacing a social security card. Background Technology

[0002] The social security card (referred to as social security card) serves as an important carrier of national public services, integrating multiple functions such as social security, financial services, and future "one-card-for-all-resident services." Since 2012, many regions across the country have uniformly issued second-generation social security cards with added financial functions, clearly indicating the validity period (usually five, ten, or twenty years) on the card face. By 2025, it is estimated that more than ten million such social security cards nationwide will reach their expiration date.

[0003] The existing card replacement mechanism mainly relies on cardholders to go to the bank or human resources and social security service window to handle the replacement after discovering that the card has expired. It lacks a proactive monitoring and early warning mechanism for the validity period of social security cards, resulting in serious service lag. It is impossible to intervene in time before or immediately after the card expires, causing many cardholders to only passively learn about the problem after experiencing failures in medical treatment, purchasing medicine, medical insurance card settlement, or financial function restrictions. This seriously affects the normal disbursement and withdrawal of pensions, subsidies, and other funds. Summary of the Invention

[0004] This application provides a method for replacing a social security card, which solves the problem that existing social security card replacements rely on cardholders to handle the process themselves, resulting in severe service delays and the inability to intervene in a timely manner before or immediately after the card expires, thus affecting the cardholder's use of the social security card. To achieve this objective, this application provides the following solutions.

[0005] According to one aspect of the embodiments of this application, a method for replacing a social security card is provided, the method comprising: The system identifies target cardholders who meet preset conditions based on the constructed social security card basic information database. The preset conditions include that the remaining validity period of the target cardholder's social security card is less than or equal to a preset threshold. The service strategy corresponding to the target cardholder is determined based on the preset time window rules and the target cardholder's identity information; The target cardholders will be guided to replace their social security cards in stages according to the service strategy described above.

[0006] In one possible implementation, the identification of the target cardholder includes: Based on a preset frequency, the social security card basic information database is traversed, and the first cardholder whose social security card has expired is determined according to the social security card basic information database. Determine the current time, and based on the current time and the social security card basic information database, determine the second cardholder whose social security card has not expired but whose remaining validity period is less than or equal to a preset threshold; The first cardholder and the second cardholder are identified as the target cardholders.

[0007] In one possible implementation, determining the service policy corresponding to the target cardholder based on a preset time window rule and the target cardholder's identity information includes: The time window corresponding to the target cardholder is determined according to the preset time window rule, and the remaining validity period is different for different time windows; Verify the identity status of the target cardholder and mark the target cardholder based on the verification result; The service strategy for the target cardholder is determined based on the time window and the marker.

[0008] In one possible implementation, verifying the identity status of the target cardholder includes: Obtain the data of the target cardholder mentioned in the verification source; The target cardholder's age, survival status, and household registration status are verified based on the data.

[0009] In one possible implementation, determining the service policy for the target cardholder based on the time window and the marker includes: Based on the tagging results, target cardholders for whom the first strategy is applied are identified. The first strategy includes removing deceased individuals, changing photos, and guiding card replacement in different locations. The target cardholders for the second strategy are determined based on the time window. The second strategy includes a pilot verification strategy, a precise service strategy, and a fallback coverage strategy, with the time windows corresponding to the pilot verification strategy, precise service strategy, and fallback coverage strategy being shortened sequentially.

[0010] In one possible implementation, the target cardholder is guided to replace their social security card in stages according to the service strategy, including: Send a first card replacement notification to the target cardholder corresponding to the pilot verification strategy to conduct pilot verification; If the pilot program is confirmed to be successful, the target cardholder will be guided to replace their social security card according to the precise service strategy and the safety net coverage strategy.

[0011] In one possible implementation, guiding target cardholders to replace their social security cards according to the precise service strategy includes: Identify the target cardholders corresponding to the precise service strategy, and generate a profile of the target cardholders, the profile including the technical tags of the target cardholders; Based on the profile, a reminder message is pushed to the target cardholder to guide them to replace their social security card.

[0012] In one possible implementation, pushing reminder information to the target cardholder based on the profile includes: Establish a channel capability model based on the aforementioned social security card application channels; The profile is matched with the channel capability model, and the processing channel is determined based on the matching result; Based on the processing channel and the profile, a reminder message is pushed to the target cardholder.

[0013] In one possible implementation, guiding the target cardholder to replace their social security card according to the fallback coverage strategy includes: The reminder method is determined based on the type of the target cardholder, and the reminder method includes at least one of manual intervention and granting appointment permissions; Based on the aforementioned reminder method, the target cardholder is guided to replace their social security card.

[0014] In one possible implementation, the method includes: Once the target cardholder is determined to perform a card replacement operation, the target cardholder is guided to confirm or update key information, including contact phone number and permanent address; The social security card basic information database is updated based on the confirmed or updated key information.

[0015] The beneficial effects of the technical solutions provided in this application are: The social security card replacement method provided in this application includes: identifying target cardholders who meet preset conditions based on a constructed social security card basic information database; the preset conditions include that the remaining validity period of the target cardholder's social security card is less than or equal to a preset threshold; determining the corresponding service strategy for the target cardholder based on preset time window rules and the target cardholder's identity information; and guiding the target cardholder to replace their social security card in stages according to the service strategy. This application embodiment can monitor the validity period of social security cards in real time and guide cardholders to replace their social security cards based on the validity period, effectively improving the foresight and proactivity of social security card replacement services, reducing the impact of expired social security cards on cardholders, and fundamentally ensuring the continuity and reliability of social security functions. Attached Figure Description

[0016] To more clearly illustrate the technical solutions in the embodiments of this application, the accompanying drawings used in the description of the embodiments of this application will be briefly introduced below.

[0017] Figure 1 A flowchart illustrating the social security card replacement method provided in this application embodiment; Figure 2 A flowchart illustrating the implementation of the social security card replacement method provided in this application embodiment. Detailed Implementation

[0018] The embodiments of this application are described below with reference to the accompanying drawings. It should be understood that the embodiments described below with reference to the accompanying drawings are exemplary descriptions for explaining the technical solutions of the embodiments of this application, and do not constitute a limitation on the technical solutions of the embodiments of this application.

[0019] Those skilled in the art will understand that, unless otherwise stated, the singular forms “a,” “an,” “the,” and “the” used herein may also include the plural forms. It should be further understood that the terms “comprising” and “including” as used in embodiments of this application mean that the corresponding feature can be implemented as the presented feature, information, data, step, operation, element, and / or component, but do not exclude implementation as other features, information, data, step, operation, element, component, and / or combinations thereof supported by the art. It should be understood that when we say that an element is “connected” or “coupled” to another element, the one element can be directly connected or coupled to the other element, or it can mean that the one element and the other element establish a connection relationship through an intermediate element. Furthermore, “connected” or “coupled” as used herein can include wireless connection or wireless coupling. The term “and / or” as used herein indicates at least one of the items defined by the term; for example, “A and / or B” indicates implementation as “A,” or implementation as “A,” or implementation as “A and B.”

[0020] To make the objectives, technical solutions, and advantages of this application clearer, the embodiments of this application will be described in further detail below with reference to the accompanying drawings.

[0021] The technical solutions of this application and their effects are described below through several exemplary embodiments. It should be noted that the following embodiments can be referenced, borrowed from, or combined with each other. Identical terms, similar features, and similar implementation steps in different embodiments will not be repeated.

[0022] The social security card replacement method provided in this application aims to solve at least one technical problem existing in the prior art.

[0023] In this embodiment, the social security card replacement method of this application can be used in servers, social security card management platforms, and other terminals that can be used for social security card replacement.

[0024] Optionally, such as Figures 1-2 As shown, the methods for replacing the social security card in this application include: S101: Identify target cardholders who meet preset conditions based on the constructed social security card basic information database.

[0025] Optionally, the preset conditions include that the remaining validity period of the target cardholder's social security card is less than or equal to a preset threshold.

[0026] Optionally, social security card data from multiple data sources can be integrated to construct a basic social security card information database. This social security card data may include information related to card issuance, activation, and usage.

[0027] In one embodiment, social security card production, activation, and usage data from human resources and social security departments and cooperating card-issuing banks can be integrated to establish a social security card basic information database containing each social security card's unique identifier, cardholder identity information (name, ID number), card issuance date, validity period, current status (valid / expired), reserved contact information, historical card application records, and associated identity status change information (such as whether the cardholder is over 18 years old).

[0028] Optionally, the identification of the target cardholder includes: traversing the social security card basic information database based on a preset frequency, and determining the first cardholder whose social security card has expired based on the traversal results of the social security card basic information database; determining the current time, and determining the second cardholder whose social security card has not expired but whose remaining validity period is less than or equal to a preset threshold based on the current time and the social security card basic information database; and identifying the first cardholder and the second cardholder as the target cardholder.

[0029] Optionally, the preset threshold can be 30 days, 60 days, or other time lengths. The preset frequency can be once a day, once every two days, or other frequencies. The preset threshold and preset frequency can be determined according to actual needs.

[0030] In one embodiment, the preset threshold can be 30 days. The social security card basic information database can be traversed daily to identify cardholders whose social security cards have expired. During the traversal, social security cards with unexpired validity are identified, and the current time is compared with the card's expiration date to determine its remaining validity. Cardholders with remaining validity of 30 days or less are designated as second cardholders. These first and second cardholders are then identified as target cardholders, dynamically filtering out those who need to replace their social security cards.

[0031] S102: Determine the service strategy corresponding to the target cardholder based on the preset time window rules and the target cardholder's identity information.

[0032] Optionally, the service strategy corresponding to the target cardholder is determined according to the preset time window rules and the target cardholder's identity information, including: determining the time window corresponding to the target cardholder according to the preset time window rules, with different remaining validity periods corresponding to different time windows; verifying the identity status of the target cardholder and marking the target cardholder according to the verification result; and determining the service strategy for the target cardholder based on the time window and the marking.

[0033] Optionally, the preset time window may include an expired window and an impending expiration warning window. The expired window corresponds to the expiration date of the social security card. Current date. Holders of this type of social security card can be identified as an emergency group requiring immediate attention. The remaining validity period of the social security card corresponding to the near-expiration warning window. A preset threshold (e.g., 30 days) can be used to identify a social security card as nearing its expiration date. Cardholders identified in the near-expiration warning window can be grouped into the general target population, and proactive services can be initiated (e.g., issuing reminders and guiding cardholders to renew their cards independently).

[0034] Optionally, after determining the time window corresponding to the cardholder, the time window can be divided into different time slices, and different service strategies can be assigned to cardholders corresponding to different time slices. Based on the service strategy, the target cardholder can be guided to replace the social security card in stages.

[0035] Optionally, to exclude deceased individuals and special individuals (such as cardholders who have reached adulthood or whose registered residence has changed), the identity status of the target cardholder can be verified, and the cardholder can be marked based on the verification results. Verifying the identity status of the target cardholder includes: obtaining data on the target cardholder from the verification source; and verifying the target cardholder's age, living status, and registered residence status based on the data.

[0036] Optionally, the verification source can be the public security population information database or the human resources and social security core business database, and identity status verification can be performed through static data comparison (automatic verification in the background).

[0037] Optionally, the service strategy includes a first strategy and a second strategy. The service strategy for determining target cardholders based on time windows and markers includes: determining target cardholders applicable to the first strategy based on the marker results; the first strategy includes excluding deceased individuals, changing photos, and guiding card replacement in different locations; determining target cardholders corresponding to the second strategy based on time windows; the second strategy includes a pilot verification strategy, a precise service strategy, and a fallback coverage strategy, with the time windows corresponding to the pilot verification strategy, precise service strategy, and fallback coverage strategy shortening sequentially. Alternatively, the service strategy can be determined based on the target cardholder's administrative region, age group, and historical response rate, and the priority of the outreach content (information guiding target cardholders to replace their social security cards) and channels (channels used for replacing social security cards) can be adjusted based on this service strategy.

[0038] In one embodiment, when verifying age status, the target cardholder's date of birth can be obtained, and the difference between the current date and the date of birth can be calculated. For example, if the system detects that the current date - date of birth >= 16 years old, the user's status is marked as "approaching adulthood," triggering a specific service process for "minors exchanging their cards for adult cards." By detecting users whose age crosses the legal threshold (e.g., 16 years old) in this way, and forcibly updating the photo on the social security card based on a specific service process when such a user is detected, the industry pain point of low facial recognition pass rates caused by the large difference between the photos of minors and their adult appearances is addressed.

[0039] Optionally, when verifying the living status, the information of the target cardholder (such as ID number) can be compared with the death cancellation database of funeral, health or public security departments to remove deceased persons and avoid unnecessary disturbance or loss of social security funds.

[0040] Optionally, when verifying household registration status, it is possible to verify whether the household registration has been transferred (e.g., moved out of the local area), and decide whether to guide the target cardholder to change the card in a different location based on the verification result (if the cardholder has already moved out, then guide the target cardholder to change the card in the new location).

[0041] S103: Guide target cardholders to replace their social security cards in stages according to the service strategy.

[0042] Optionally, after determining the target cardholder corresponding to the first strategy, the cardholder can be guided to change their card or not be guided to change their card, depending on the type of the target cardholder (if the target cardholder is deceased, no card change reminder will be sent).

[0043] In one embodiment, if a user is an adult and needs to change their photo, the system can read the user's birth date and calculate that the user will turn 16 within the next 30 days (triggering the "minor to adult" label). The system then searches the copywriting library and identifies a "identity upgrade" template. Next, it checks the user's photo upload time; if the photo was uploaded 6 years ago, a "photo expiration warning" field is automatically inserted into the copy, reminding the user that "old photos may cause facial recognition failure." Finally, a composite notification containing "identity change reminder" and "photo update guidance" is generated and sent to the user via SMS gateway to remind and guide them to change their SIM card.

[0044] Optionally, the time window can be divided into different time slices, each time slice corresponding to a second strategy, and the second strategy can then be associated with the target cardholders corresponding to those time slices. Furthermore, the target cardholders can be guided to replace their social security cards in stages according to the second strategy, thereby avoiding a concentrated wave of card replacements and reducing the pressure of card replacement. Specifically, guiding target cardholders to replace their social security cards in stages according to the service strategy includes: sending a first card replacement notification to the target cardholders corresponding to the pilot verification strategy for pilot verification; if the pilot verification is successful, then guiding the target cardholders to replace their social security cards according to the precise service strategy and the backup coverage strategy.

[0045] In one embodiment, different time slices correspond to different stages, which may include a pilot verification period, a precise guidance period, and a fallback coverage period. The specific correspondence is shown in Table 1.

[0046] Table 1

[0047] Optionally, the first card replacement notification may include notification information sent through multiple channels, which may include information such as the card replacement notification, the card replacement location, and the online card replacement channel.

[0048] Optionally, during the first phase (pilot verification period), target cardholders from specific administrative regions or groups can be randomly selected as pilot applicants based on management instructions. A closed-loop test notification containing explanations of the necessity of card replacement, policy interpretations, a list of recommended "instant" service outlets, and a link to online processing can be sent to them through various channels such as SMS, telephone, and WeChat official account messages. This notification verifies whether it can guide target cardholders to replace their cards. If the verification is successful (can guide target cardholders to replace their cards), the second phase (precision guidance period) is implemented; otherwise, adjustments are made.

[0049] Optionally, when verification fails, automatic circuit breaking and rollback at the technical level, dynamic adjustment at the strategy level, or downgrade processing at the process level can be performed to make the verification pass.

[0050] In one embodiment, for automatic circuit breaking and rollback at the technical level, if the failure is due to a system malfunction (such as SMS gateway downtime or database connection timeout), a circuit breaker mechanism, automatic retry, or channel switching can be implemented. The circuit breaker mechanism includes: automatically suspending the sending of subsequent notifications to the pilot group to prevent the generation of a large number of error logs or user complaints. Automatic retry includes: for temporary failures caused by network fluctuations, implementing an exponential backoff strategy for automatic retry (such as retrying after 5 minutes or 30 minutes). Channel switching includes: if the primary SMS channel fails, automatically switching to a backup channel (such as switching from "China Mobile Dream Network" to "China Unicom Wo Cloud"), or switching the delivery method (from SMS to in-app messaging).

[0051] For dynamic adjustments at the strategy level, if failure is due to inappropriate strategies (such as unappealing copywriting or unsuitable timing), A / B testing switching or dynamic parameter configuration can be implemented. A / B testing switching includes automatically activating a backup "copywriting template B" or "reach time window B" to conduct a small-scale retest with the pilot population. Dynamic parameter configuration includes automatically adjusting the time window to "15 days" or "7 days" based on feedback if the "30-day" warning window proves too early in the pilot (users don't take it seriously), and recalculating the target cardholders.

[0052] For downgraded processing at the process level, if the automated process is completely unworkable (e.g., a certain special group of people cannot pass facial recognition), an automatic transfer to a human agent ticket can be executed. This automatic transfer to a human agent ticket includes: marking users in the pilot group who "failed verification" as "special attention targets," directly skipping the subsequent automated guidance process, generating a ticket and pushing it to the "fallback coverage" module in the S3 stage, where human customer service will intervene in advance to handle the issue.

[0053] Optionally, in the second phase, personalized reminders can be sent to target cardholders based on their social security card expiration dates to guide them in replacing their cards. This process of guiding target cardholders to replace their social security cards according to a targeted service strategy includes: identifying the target cardholders corresponding to the targeted service strategy, generating a profile of each target cardholder including their technical tags, and sending reminder messages to the target cardholders based on their profiles to guide them in replacing their social security cards.

[0054] Optionally, the profile may also include information such as age and historical preferred channels that influence the content and delivery method of the notification message.

[0055] In one embodiment, during the targeted guidance period, information about the target cardholder is obtained from multiple data sources (such as the social security card basic information database, the social security card core database, historical business processing logs, preset time window rules, etc.). Based on this information, a profile of the target cardholder is determined, and a reminder message is sent accordingly. Specifically, for user Zhang San (35 years old, who has previously used the app to check social security information), he is identified as a "digitally proficient user." A text message containing a "fast online processing" link is generated, and offline service point recommendations are blocked, prioritizing his guidance to complete the card replacement via facial recognition. For user Li Si (72 years old, who has never used the app and lives in a remote township), he is identified as a "digitally challenged user." A text message containing "nearest service point navigation" is generated, and a background task is automatically triggered to send a "help Li Si replace his card" work order to the grid worker in that township, prioritizing his guidance to complete the card replacement through community services.

[0056] Optionally, technical tags may include lifecycle tags, account status tags, behavioral preference tags, and urgency tags. The data sources corresponding to different technical tags can be pre-stored, and the tag values ​​of the technical tags are obtained and determined based on these data sources. The correspondence between technical tags and data sources is shown in Table 2.

[0057] Table 2

[0058] Optionally, technical tags can be associated with alert strategies. Specifically, an internal mapping table can be maintained to associate technical tags with specific alert strategies. After determining the profile, the corresponding alert strategy is determined based on the technical tags in the profile, and then alert content is generated based on the alert strategy. A relevant example is as follows: Example 1: Technical tags: Minor to adult + Missing / outdated photos Reminder strategy: Emphasize "photo update" and "change of identity".

[0059] The generated reminder reads: "Your child is now 16 years old and needs to update their social security card photo; otherwise, it will affect facial recognition." Example 2: Technical tags: Normal expiration + Active online users Matching reminder strategy: Emphasizing "convenience" and "zero errands".

[0060] The generated reminder message reads: "Your social security card is about to expire. Click the link to renew it online for free in 3 minutes, and it will be mailed to your home." Example 3: Technical tags: Expired + offline dependent users (or elderly people) Matching reminder strategy: Emphasizing "urgency" and "offline guidance".

[0061] The generated reminder reads: "Your social security card has been deactivated. To avoid affecting your pension payments, please bring your ID card to the nearest branch to renew your card." Optionally, after determining the reminder information, template engine technology can be used to combine static templates with dynamic data to generate reminder information corresponding to the reminder content. Specifically, the static template could be: "[XX Social Security] Dear [Name], your social security card will expire on [Date]. Due to the detection of your [Specific Status], we recommend that you prioritize [Recommended Channel] to avoid [Potential Risks]. Click [Link] to view details." The reminder can then be dynamically filled in based on the target cardholder's information and the reminder content. An example of dynamic filling could be: {Name}->Zhang San {Specific Status} -> In the transition period from minor to adulthood {Potential Risk}->Affects the subsequent use of social security card functions Final message:

XX Social Security

[0062] Optionally, the profile can be matched with a channel capability model, and guidance can be provided based on the matching results. Specifically, pushing reminder information to target cardholders based on the profile includes: establishing a channel capability model based on the social security card application channels; matching the profile with the channel capability model to determine the application channel based on the matching results; and pushing reminder information to target cardholders based on the application channel and the profile.

[0063] In one embodiment, the advantages and limitations of different processing channels can be identified, and a channel capability model can be established based on these advantages and limitations. The advantages of online channels (APP / Mini Program) are: zero cost, 24 / 7 availability. Limitations include: requiring users to be able to operate a smartphone, requiring facial recognition verification, and requiring photos to meet certain standards. The advantages of self-service terminal channels (bank / community kiosks) are: guidance provided, immediate service. Limitations include: requiring users to leave their homes, and limited device distribution. The advantages of manual counter channels (social security hall / partner bank branches) are: resolving complex and difficult cases. Limitations include: long waiting times and high costs. Specifically, tiered guidance can be implemented based on the matching processing channels, as shown in Table 3. Table 3

[0064] Optionally, in the third phase (i.e., the safety net coverage period), the target cardholders are those who have not responded to the card replacement after the second phase. Manual intervention or granting them appointment booking privileges can be implemented according to the safety net coverage strategy. Guiding target cardholders to replace their social security cards according to the safety net coverage strategy includes: determining the reminder method based on the type of target cardholder, including at least one of manual intervention or granting appointment booking privileges; and guiding target cardholders to replace their social security cards based on the reminder method.

[0065] In one embodiment, during the third phase, a secondary mobilization mechanism is triggered for target cardholders who have not responded after multiple electronic reminders, involving the community, village committee, or employer for manual intervention. For special groups among the target cardholders, such as the elderly and disabled, appointments for door-to-door service (manual intervention) or offline green channels are automatically granted for manual processing of social security card replacement. This manual intervention can be conducted through community grid workers or employer HR specialists, and a list of follow-up tasks can be pushed to these workers or HR specialists to inform them of the target cardholders requiring intervention and the tasks to be performed.

[0066] Optionally, to facilitate the replacement of social security cards for target cardholders, online and offline channels can be opened, providing a seamless card replacement service access. Target cardholders can use either the online or offline channel to complete the replacement process based on received reminders. For the online channel, a "Card Replacement Upon Expiration" module can be embedded in officially designated WeChat service channels or local government service platforms. Target cardholders can submit their replacement applications online through this module, and the system will automatically retrieve their historical information for pre-filling, supporting options such as home delivery or scheduled offline pickup. For the offline channel, reminders can guide target cardholders to partner bank branches supporting "instant pickup" services. After the target cardholder confirms and agrees on-site, the social security card management service agency or issuing bank will immediately issue the third-generation new social security card.

[0067] Optionally, the method of this application includes: identifying the target cardholder to perform a card replacement operation, guiding the target cardholder to confirm or update key information, including contact phone number and permanent address; updating the social security card basic information database based on the confirmed or updated key information, thereby improving the accuracy of social security card processing and the accuracy and timeliness of the social security card basic information database. Specifically, during the cardholder's card replacement process, whether online or offline, a personal information verification step is forcibly triggered. During the card replacement process, the cardholder is guided to confirm or update key information (such as contact phone number and permanent address), and the latest verified information is written back to the social security card basic information database, thereby improving the accuracy and timeliness of the basic data and laying a data foundation for subsequent precise services.

[0068] In one embodiment, during the second or third stage, when a user performs a card replacement operation, dynamic biometric verification (interactive verification) can also be performed to ensure that the operator is the target cardholder. Dynamic biometric verification includes liveness detection, facial comparison, and other verification methods. Specifically, the liveness detection process can involve issuing instructions via a mobile app or mini-program, requiring the user to perform actions such as blinking, opening their mouth, and shaking their head. A camera is used to capture video streams related to these actions, and AI algorithms are used to determine whether the person in the image is a real, living person, preventing fraud using photos, videos, or 3D masks. Facial comparison can be performed by comparing the target cardholder's facial image captured on-site with the ID card image in the public security database or the pre-reserved photo of the target cardholder in the social security card system, obtaining a similarity score. If the similarity score is higher than a preset similarity threshold (e.g., 85%), the verification passes.

[0069] This application has the following beneficial effects: 1. Significantly improve the foresight and proactiveness of service response, and eliminate the risk of disruption to people's livelihood.

[0070] Abandoning the traditional reactive approach of "responding passively after problems occur," this mechanism monitors the validity period of social security cards in real time through a basic information database and initiates intervention procedures before the card expires (e.g., 30 days prior). This effectively prevents major livelihood issues such as failed medical insurance settlements and the inability to receive or withdraw pensions and various subsidies due to expired cards, fundamentally ensuring the continuity and reliability of social security functions.

[0071] 2. Achieve high-precision, multi-level information delivery, significantly improving the efficiency of public service resource utilization.

[0072] This innovative approach introduces identity status change verification (e.g., identifying individuals who were minors when they applied for cards in 2012 but are now adults), and combines this with user profiles (age, historical preferred channels, etc.) to implement a phased and differentiated proactive outreach strategy. This completely solves the problem of "generalization ineffectiveness" in mass SMS messaging in existing technologies, precisely targeting limited communication and manpower resources to the most needy groups, significantly improving the effectiveness of information delivery and user response rates, and reducing the waste of public resources.

[0073] 3. Construct a "one-stop" card replacement channel that deeply integrates online and offline services, greatly optimizing user experience and efficiency.

[0074] Seamlessly integrating online appointment for mail delivery and offline "instant pickup" dual-channel services. Cardholders can complete the application online through official mobile platforms (such as WeChat official accounts), with the system automatically pre-filling historical information and allowing them to choose their preferred pickup method; offline, they are guided to the partner bank's instant card issuance branch. This design not only meets the diverse needs of different groups but also simplifies the traditionally cumbersome card replacement process into "one-click application, wait for card receipt" or "instant pickup," significantly shortening processing time and effectively alleviating congestion at offline service windows.

[0075] 4. Establish a closed-loop system for dynamic data updates based on the principle of "service as governance" to continuously improve the quality of basic government data.

[0076] By embedding a personal information verification step at a key point in the card replacement process, cardholders are guided to confirm or update crucial fields such as their contact number and permanent address. The latest verified information is then written back to the social security card basic information database in real time. This mechanism cleverly transforms high-frequency service interactions into low-frequency but high-value data governance opportunities. It effectively solves the long-standing problems of outdated and inaccurate information in government databases, laying a solid and reliable data foundation for subsequent intelligent government services such as more precise policy delivery and risk warning.

[0077] 5. Innovate and design a safety net mechanism to ensure the fairness and inclusiveness of public services.

[0078] For special groups such as the elderly and people with disabilities, as well as users who have repeatedly failed to respond to electronic reminders, a third-phase "safety net coverage period" has been set up. Through automatic system linkage with communities, village committees, or employers for manual intervention, and by granting them appointment rights for door-to-door services or offline green channels, the "digital divide" is effectively bridged. This ensures that proactive service strategies cover the entire target population, reflecting the humanistic care and social equity of government services.

[0079] In summary, this application not only addresses the practical pain points caused by the concentrated expiration of large-scale social security cards, but also achieves a fundamental transformation from "passive response" to "proactive service," from "extensive management" to "precise governance," and from "data silos" to "closed-loop empowerment" through technological innovation. It possesses outstanding practicality, significant social benefits, and broad application value.

[0080] The terms "first," "second," "third," "fourth," "1," "2," etc. (if present) in the specification, claims, and accompanying drawings of this application are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. It should be understood that such data can be interchanged where appropriate so that the embodiments of this application described herein can be implemented in a sequence other than that shown in the illustrations or text descriptions.

[0081] It should be understood that although arrows indicate various operation steps in the flowcharts of this application's embodiments, the order in which these steps are implemented is not limited to the order indicated by the arrows. Unless explicitly stated herein, in some implementation scenarios of this application's embodiments, the implementation steps in each flowchart can be executed in other orders as required. Furthermore, some or all steps in each flowchart may include multiple sub-steps or multiple stages based on the actual implementation scenario. Some or all of these sub-steps or stages can be executed at the same time, and each sub-step or stage can also be executed at different times. In scenarios where execution times differ, the execution order of these sub-steps or stages can be flexibly configured according to requirements, and this application's embodiments do not limit this.

[0082] The above description is only an optional implementation method for some implementation scenarios of this application. It should be noted that for those skilled in the art, other similar implementation methods based on the technical concept of this application without departing from the technical concept of this application also fall within the protection scope of the embodiments of this application.

Claims

1. A social security card replacement method, characterized by, The method includes: The system identifies target cardholders who meet preset conditions based on the constructed social security card basic information database. The preset conditions include that the remaining validity period of the target cardholder's social security card is less than or equal to a preset threshold. The service strategy corresponding to the target cardholder is determined based on the preset time window rules and the target cardholder's identity information; The target cardholders will be guided to replace their social security cards in stages according to the service strategy described above.

2. The social security card reissuing method of claim 1, wherein, The identification of the target cardholder includes: Based on a preset frequency, the social security card basic information database is traversed, and the first cardholder whose social security card has expired is determined according to the social security card basic information database. Determine the current time, and based on the current time and the social security card basic information database, determine the second cardholder whose social security card has not expired but whose remaining validity period is less than or equal to a preset threshold; The first cardholder and the second cardholder are identified as the target cardholders.

3. The social security card reissuing method of claim 1, wherein, The step of determining the service strategy corresponding to the target cardholder based on the preset time window rules and the target cardholder's identity information includes: The time window corresponding to the target cardholder is determined according to the preset time window rule, and the remaining validity period is different for different time windows; Verify the identity status of the target cardholder and mark the target cardholder based on the verification result; The service strategy for the target cardholder is determined based on the time window and the marker.

4. The method for replacing a social security card according to claim 3, characterized in that, Verifying the identity status of the target cardholder includes: Obtain the data of the target cardholder mentioned in the verification source; The target cardholder's age, survival status, and household registration status are verified based on the data.

5. The method for replacing a social security card according to claim 3, characterized in that, The process of determining the service strategy for the target cardholder based on the time window and the marker includes: Based on the tagging results, target cardholders for whom the first strategy is applied are identified. The first strategy includes removing deceased individuals, changing photos, and guiding card replacement in different locations. The target cardholders for the second strategy are determined based on the time window. The second strategy includes a pilot verification strategy, a precise service strategy, and a fallback coverage strategy, with the time windows corresponding to the pilot verification strategy, precise service strategy, and fallback coverage strategy being shortened sequentially.

6. The method for replacing a social security card according to claim 5, characterized in that, Guide the target cardholders to replace their social security cards in stages according to the service strategy, including: Send a first card replacement notification to the target cardholder corresponding to the pilot verification strategy to conduct pilot verification; If the pilot program is confirmed to be successful, the target cardholder will be guided to replace their social security card according to the precise service strategy and the safety net coverage strategy.

7. The method for replacing a social security card according to claim 6, characterized in that, The targeted service strategy guides target cardholders to replace their social security cards, including: Identify the target cardholders corresponding to the precise service strategy, and generate a profile of the target cardholders, the profile including the technical tags of the target cardholders; Based on the profile, a reminder message is pushed to the target cardholder to guide them to replace their social security card.

8. The method for replacing a social security card according to claim 7, characterized in that, Based on the profile, reminder information is pushed to the target cardholder, including: Establish a channel capability model based on the aforementioned social security card application channels; The profile is matched with the channel capability model, and the processing channel is determined based on the matching result; Based on the processing channel and the profile, a reminder message is pushed to the target cardholder.

9. The method for replacing a social security card according to claim 6, characterized in that, The strategy of providing comprehensive coverage guides target cardholders to replace their social security cards, including: The reminder method is determined based on the type of the target cardholder, and the reminder method includes at least one of manual intervention and granting appointment permissions; Based on the aforementioned reminder method, the target cardholder is guided to replace their social security card.

10. The method for replacing a social security card according to claim 1, characterized in that, The method includes: Once the target cardholder is determined to perform a card replacement operation, the target cardholder is guided to confirm or update key information, including contact phone number and permanent address; The social security card basic information database is updated based on the confirmed or updated key information.

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