Business handling method, system, and electronic device

Abstract

The application discloses a business handling method and system and electronic equipment. It is related to the field of financial technology. The method comprises the following steps: receiving business handling information sent by a target device, and determining the input mode of the business handling information, wherein the business handling information is input by a target user through an auxiliary system configured on the target device; determining a to-be-handled business and business data from the business handling information, and handling the to-be-handled business according to the business data to obtain a business handling result; determining an information feedback mode according to the input mode, generating first feedback information according to the information feedback mode and the business handling result; and sending the first feedback information to the target device, so that the target device feeds back the business handling result to the target user according to the first feedback information. Through the application, the problem that the convenience and operation efficiency of business handling operation are low due to the inconvenience of special group users in handling business by using self-service equipment is solved.

Description

Technical Field

[0001] This application relates to the field of financial technology, and more specifically, to a business processing method, system, and electronic device. Background Technology

[0002] With the widespread deployment of self-service terminals by commercial banks, self-service equipment has become an important channel for the public to conduct basic financial transactions.

[0003] However, the existing interactive design and functional architecture of self-service devices are mainly developed for able-bodied users. When users with special needs such as visual impairment, hearing impairment, and physical coordination disorders use self-service devices to conduct business, they will encounter varying degrees of obstacles, making business operations more difficult and thus affecting the quality and efficiency of business transactions for these special groups.

[0004] There is currently no effective solution to the problem that special groups of users face difficulties in using self-service equipment to conduct business, resulting in low convenience and efficiency in business processing. Summary of the Invention

[0005] The main purpose of this application is to provide a business processing method, system, and electronic device to solve the problem in the related technology that the inconvenience of special groups of users using self-service equipment to process business results in low convenience and efficiency of business processing operations.

[0006] To achieve the above objectives, according to one aspect of this application, a business processing method is provided. The method includes: receiving business processing information sent by a target device and determining the input method of the business processing information, wherein the business processing information is obtained by a target user through an auxiliary system configured on the target device; determining the business to be processed and business data from the business processing information, and processing the business to be processed according to the business data to obtain a business processing result; determining an information feedback method based on the input method, and generating first feedback information based on the information feedback method and the business processing result; and sending the first feedback information to the target device so that the target device provides feedback on the business processing result to the target user based on the first feedback information.

[0007] Optionally, determining the input method for business processing information includes: obtaining the information type of the business processing information; if the information type is text, determining the input method as text input; if the information type is audio, determining the input method as voice input; and if the information type is video, determining the input method as gesture input.

[0008] Optionally, determining the pending business and business data from the business processing information includes: determining a target model for processing the business processing information based on the input method; inputting the business processing information into the target model and processing it to obtain the first description information of the business processing information; and parsing the first description information to obtain the pending business and business data.

[0009] Optionally, determining the information feedback method based on the input method, and generating the first feedback information based on the information feedback method and the business processing result includes: when the input method is text input, determining the information feedback method as text feedback, and generating text information of the business processing result to obtain the first feedback information; when the input method is voice input, determining the information feedback method as voice feedback and Braille feedback, generating audio information and Braille tactile information of the business processing result, and determining the audio information and Braille tactile information as the first feedback information; when the input method is gesture input, determining the information feedback method as text feedback and sign language feedback, generating text information and sign language video information of the business processing result, and determining the text information and sign language video information as the first feedback information.

[0010] Optionally, generating audio and Braille tactile information for business processing results includes: obtaining a preset audio template and adding the business processing result to the preset audio template to obtain audio information; determining the result type of the business processing result and determining the touch information and vibration information corresponding to the result type, wherein the touch information is the display information corresponding to the dynamic Braille dot matrix display configured on the auxiliary system; and determining the touch information and vibration information as Braille tactile information.

[0011] Optionally, generating text information and sign language video information of the business processing result includes: generating second descriptive information describing the business processing result and determining the second descriptive information as text information; inputting the text information into a video generation model to generate posture information of the sign language information corresponding to the text information; controlling the virtual character to move according to the posture information and recording the image information of the virtual character during the movement to obtain sign language video information.

[0012] Optionally, if the business processing result is a failure, the method further includes: determining the reason for failure based on the business processing information, and generating a prompt message based on the reason for failure; processing the prompt message according to the information feedback method to obtain a second feedback message, and sending the second feedback message to the target device.

[0013] To achieve the above objectives, according to another aspect of this application, a business processing apparatus is provided. The apparatus includes: a target device, configured to receive business processing information input by a target user through an auxiliary system configured on the target device, send the business processing information to a server, and output first feedback information upon receiving first feedback information from the server; and a server, configured to receive the business processing information sent by the target device, determine the input method of the business processing information, determine the business to be processed and business data from the business processing information, process the business to be processed according to the business data, obtain a business processing result, determine an information feedback method according to the input method, generate first feedback information according to the information feedback method and the business processing result, and send the first feedback information to the target device.

[0014] To achieve the above objectives, according to another aspect of this application, an electronic device is provided, comprising a memory storing an executable program; and a processor for running the program, wherein the program executes the above-described business processing method during runtime.

[0015] To achieve the above objectives, according to another aspect of this application, a computer program product is provided, including computer instructions that, when executed by a processor, implement the steps of the above-described business processing method.

[0016] In this embodiment, the method involves receiving business processing information sent by a target device and determining the input method of the business processing information. The business processing information is obtained by the target user through an auxiliary system configured on the target device. The method then identifies the pending business and business data from the business processing information, processes the pending business based on the business data, and obtains the business processing result. An information feedback method is determined based on the input method, and first feedback information is generated based on the information feedback method and the business processing result. The first feedback information is sent to the target device so that the target device can provide feedback on the business processing result to the target user based on the first feedback information. By setting up an auxiliary system on the target device, users in special groups can use the auxiliary system to interact with the target user. This system interacts with self-service devices, processing user-inputted business information and determining the feedback method based on the input. This allows the system to provide feedback tailored to the user, ensuring they receive the results. By assisting with the system and workflow, it enables special groups to complete self-service transactions, overcoming obstacles and improving convenience and efficiency. This addresses the technical problem of low convenience and efficiency in self-service transactions caused by inconvenience for special groups. Attached Figure Description

[0017] The accompanying drawings, which form part of this application, are used to provide a further understanding of this application. The illustrative embodiments and descriptions of this application are used to explain this application and do not constitute an undue limitation of this application. In the drawings:

[0018] Figure 1 A hardware structure block diagram of a computer terminal for implementing a business processing method is shown.

[0019] Figure 2 This is a flowchart of the business processing method provided in Embodiment 1 of this application;

[0020] Figure 3 This is a schematic diagram of the business processing system provided in Embodiment 1 of this application;

[0021] Figure 4 This is a schematic diagram of a business processing device provided according to Embodiment 2 of this application;

[0022] Figure 5 This is a structural block diagram of an electronic device according to an embodiment of this application. Detailed Implementation

[0023] It should be noted that, unless otherwise specified, the embodiments and features described in this application can be combined with each other. This application will now be described in detail with reference to the accompanying drawings and embodiments.

[0024] To enable those skilled in the art to better understand the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some embodiments of the present application, and not all embodiments. Based on the embodiments in the present application, all other embodiments obtained by those of ordinary skill in the art without creative effort should fall within the scope of protection of the present application.

[0025] It should be noted that the terms "first," "second," etc., in the specification, claims, and accompanying drawings of this application are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. It should be understood that such data can be interchanged where appropriate so that the embodiments of this application described herein can be implemented in orders other than those illustrated or described herein. Furthermore, the terms "comprising" and "having," and any variations thereof, are intended to cover non-exclusive inclusion; for example, a process, method, system, product, or apparatus that comprises a series of steps or units is not necessarily limited to those steps or units explicitly listed, but may include other steps or units not explicitly listed or inherent to such processes, methods, products, or apparatus.

[0026] It should be noted that the business processing methods, systems, and electronic devices defined in this disclosure can be used in the fintech field, or in any field other than fintech. The application areas of the business processing methods, systems, and electronic devices defined in this disclosure are not limited.

[0027] It should be noted that all information, user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, stored data, and displayed data) used in this application are information and data authorized by the user or fully authorized by all parties. Furthermore, the collection, storage, use, processing, transmission, provision, disclosure, and application of related data all comply with the relevant regulations and standards of the relevant regions, have taken necessary measures, do not violate public order and good morals, and provide corresponding operation entry points for users to choose to authorize or refuse use. If the user chooses to refuse, the process proceeds to the expert decision-making process. For example, this system has interfaces with relevant users or organizations. Before obtaining relevant information, a request to obtain the information needs to be sent to the aforementioned user or organization through the interface. After receiving consent from the aforementioned user or organization, the relevant information is obtained. Users can view the purpose of data use in real time through the authorization interface and have the right to withdraw authorization or delete data at any time. After authorization is withdrawn, the system will terminate the relevant data processing within 24 hours.

[0028] The embodiments or examples disclosed herein are not exhaustive, but merely illustrative of some embodiments or examples, and are not intended to limit the scope of protection of this disclosure. Unless otherwise specified, each step in a particular embodiment or example can be implemented as an independent embodiment, and the steps can be arbitrarily combined. For example, a solution after removing some steps in a particular embodiment or example can also be implemented as an independent embodiment, and the order of the steps in a particular embodiment or example can be arbitrarily interchanged. Furthermore, optional methods or examples in a particular embodiment or example can be arbitrarily combined; moreover, embodiments or examples can be arbitrarily combined. For example, some or all steps of different embodiments or examples can be arbitrarily combined, and a particular embodiment or example can be arbitrarily combined with optional methods or examples of other embodiments or examples.

[0029] Example 1

[0030] According to an embodiment of this application, an embodiment of a business processing method is also provided. It should be noted that the steps shown in the flowchart in the accompanying drawings can be executed in a computer system such as a set of computer-executable instructions. Furthermore, although a logical order is shown in the flowchart, in some cases, the steps shown or described may be executed in a different order than that shown here.

[0031] The method embodiment provided in Embodiment 1 of this application can be executed on a mobile terminal, computer terminal, or similar computing device. Figure 1 A hardware structure block diagram of a computer terminal for implementing a business processing method is shown. Figure 1 As shown, the computer terminal 10 (or mobile device) may include one or more processors 102 (shown as 102a, 102b, ..., 102n in the figure) 102 (processor 102 may include, but is not limited to, processing devices such as microprocessors or programmable logic devices), a memory 104 for storing data, and a transmission device 106 for communication functions. In addition, it may also include: a display, an input / output interface, a universal serial bus port (which may be included as one of the ports of a BUS bus), a network interface, a power supply, and / or a camera. Those skilled in the art will understand that... Figure 1 The structure shown is for illustrative purposes only and does not limit the structure of the aforementioned electronic device. For example, computer terminal 10 may also include... Figure 1 The more or fewer components shown, or having the same Figure 1 The different configurations shown.

[0032] It should be noted that the aforementioned one or more processors 102 and / or other data processing circuits are generally referred to herein as "data processing circuits". These data processing circuits may be embodied, in whole or in part, in software, hardware, firmware, or any other combination thereof. Furthermore, the data processing circuits may be a single, independent processing module, or may be integrated, in whole or in part, into any other element within the computer terminal 10 (or mobile device). As involved in the embodiments of this application, the data processing circuits serve as a processor control mechanism (e.g., selection of a variable resistor termination path connected to an interface).

[0033] The memory 104 can be used to store software programs and modules of application software, such as the program instructions / data storage device corresponding to the business processing method in this embodiment. The processor 102 executes various functional applications and data processing by running the software programs and modules stored in the memory 104, thereby realizing the aforementioned business processing method. The memory 104 may include high-speed random access memory, and may also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some instances, the memory 104 may further include memory remotely located relative to the processor 102, and these remote memories can be connected to the computer terminal 10 via a network. Examples of such networks include, but are not limited to, the Internet, corporate intranets, local area networks, mobile communication networks, and combinations thereof.

[0034] The transmission device 106 is used to receive or send data via a network. Specific examples of the network described above may include a wireless network provided by the communication provider of the computer terminal 10. In one example, the transmission device 106 includes a Network Interface Controller (NIC), which can connect to other network devices via a base station to communicate with the Internet. In another example, the transmission device 106 may be a Radio Frequency (RF) module, used for wireless communication with the Internet.

[0035] The display may be, for example, a touchscreen LCD display that allows the user to interact with the user interface of the computer terminal 10 (or mobile device).

[0036] Under the aforementioned operating environment, this application provides the following: Figure 2 The business processing method is shown. Figure 2 This is a flowchart of the business processing method provided in Embodiment 1 of this application, such as... Figure 2 As shown, the method includes:

[0037] Step S201: Receive service processing information sent by the target device and determine the input method of the service processing information, wherein the service processing information is obtained by the target user through the auxiliary system configured on the target device.

[0038] It should be noted that the execution entity in this embodiment can be a server configured in a financial institution and connected to the target device. The target device can be a self-service device configured in the financial institution, such as an ATM (Automated Teller Machine). When a user enters business information through the auxiliary system on the target device, it can be determined that the user is a special group user, such as a blind person or a deaf person, and the business processing method configured in the server can be used to process the business for them, thereby improving the efficiency and convenience of special group users using self-service devices to process business.

[0039] It should be noted that the business processing information can be the business that the user needs to process on the target device, such as deposit or withdrawal. The auxiliary system can be an auxiliary system set up on the target device to facilitate business processing for users in special groups. The input method can be the way the user inputs business processing information using the auxiliary system, such as voice input or sign language gesture input.

[0040] For example, since it is necessary to distinguish between ordinary users and special groups of users, and to facilitate the use of the target device by special groups of users, it is necessary to configure an assistance system on the target device. This assistance system may include a microphone for voice input, a camera for sign language recognition, and a touchpad for blind people.

[0041] When it is detected that a user is using the auxiliary system to input business processing information, it indicates that the user currently using the target device to process business is a special group user. At this time, the server needs to determine the input method of the business processing information, such as voice input, gesture input, etc., while receiving the business processing information forwarded by the target device, so as to determine what form of feedback information to send to the target device, so that the special group user can receive the feedback information.

[0042] Step S202: Determine the pending business and business data from the business processing information, process the pending business based on the business data, and obtain the business processing result.

[0043] It should be noted that pending transactions refer to financial transactions that the user needs to complete using the target device, such as deposits and withdrawals. Transaction data refers to the data required to complete the transaction, such as account information, deposit amount, and withdrawal amount.

[0044] For example, after obtaining the business processing information, the type of business to be processed that represents the intention of the operation can be obtained from the business processing information, and the associated business data can be extracted simultaneously. Based on the business data, the preset business logic verification rules can be called to process the business.

[0045] During the processing, the server first needs to verify the compliance and integrity of the business data, and then determine whether the business to be processed can be executed based on the data. If the business data meets the normal processing conditions, the business execution operation can be completed according to the corresponding business rules, such as fee deduction or cash disbursement, and the business processing result will be marked as completed.

[0046] If the business data shows that the transaction cannot be processed, for example, if the pending transaction is a withdrawal of 500 yuan, but the account balance in the business data is only 400 yuan, and the withdrawal cannot be made, then the transaction result will be determined as "cannot be processed".

[0047] Step S203: Determine the information feedback method based on the input method, and generate the first feedback information based on the information feedback method and the business processing result.

[0048] It should be noted that the information feedback method refers to the result output method that matches the input method. The first feedback information is the feedback information obtained after processing the business processing result.

[0049] For example, after a business transaction is completed, feedback needs to be provided to the user regardless of whether the result is successful or not. At this time, since different users receive information in different ways, such as deaf-mute people who cannot receive feedback information by voice and blind people who cannot receive feedback information by text, it is necessary to determine the user's information receiving method based on the input method, and thus determine how to provide feedback.

[0050] First, it is necessary to determine the information receiving methods that users can use based on the input method, such as voice reception or text reception, and then determine the information feedback method based on the information receiving method. The information feedback method must be consistent with the information receiving method.

[0051] After determining the information feedback method, the user can generate corresponding feedback information based on the information feedback method and the business processing result to obtain the first feedback information. For example, if the business processing result is "cash withdrawal business successfully processed, please take your cash", the text information of the result can be processed into audio information to obtain feedback information adapted to the user currently using the target device.

[0052] Step S204: Send the first feedback information to the target device so that the target device can provide feedback on the business processing result to the target user based on the first feedback information.

[0053] For example, after generating the first feedback information, the server can send the first feedback information to the target device, so that the target device can parse the first feedback information and present the content of the first feedback information through the output execution unit corresponding to the first feedback information. For example, it can drive the speaker to play voice, control the Braille dot matrix display to reconstruct the tactile sensation, adjust the vibration module to output prompt pulses, or display text guidance on the integrated touch screen, thereby completing the feedback information output operation to the user, so that the user can know the final result of the business processing and perform other subsequent operations based on the result.

[0054] The business processing method provided in this application embodiment involves receiving business processing information sent by a target device and determining the input method of the business processing information, wherein the business processing information is obtained by the target user through an auxiliary system configured on the target device; determining the business to be processed and business data from the business processing information, and processing the business to be processed according to the business data to obtain a business processing result; determining an information feedback method based on the input method, generating first feedback information based on the information feedback method and the business processing result; and sending the first feedback information to the target device so that the target device can provide feedback on the business processing result to the target user based on the first feedback information. By setting up an auxiliary system on the target device, it enables users of special groups to use the auxiliary system. The system interacts with the target device, namely the self-service device, and processes the business information input by the user. Based on the input method, it determines the feedback method, thus providing feedback in a way that matches the user's experience. This ensures the user receives the business processing results correctly, achieving the goal of enabling special groups to complete self-service business processing through the auxiliary system and business processing flow. It overcomes obstacles in business processing, thereby improving the convenience and efficiency of special groups using self-service devices. Furthermore, it solves the technical problem of low convenience and efficiency in business processing due to inconvenience for special groups using self-service devices.

[0055] Optionally, in the business processing method provided in this application embodiment, determining the input method of business processing information includes: obtaining the information type of the business processing information; determining the input method as text input when the information type is text; determining the input method as voice input when the information type is audio; and determining the input method as gesture input when the information type is video.

[0056] For example, when determining the input method, the received business processing information first needs to be feature extracted and classified. Based on preset data format specifications, the underlying identifier fields of the business processing information can be parsed to classify it into text, audio, or video types. If the information type is determined to be text, the input method is determined to be text input; if the information type is audio, the input method is determined to be voice input; and if the information type is video, the input method is determined to be gesture input. Thus, the information type is determined through the input format of the business processing information, and the input method is then determined based on the information type.

[0057] This embodiment determines the information type by determining the input format of the business processing information, and then determines the input method of the business processing information based on the information type, thus achieving the technical effect of accurately determining the input method of the business processing information.

[0058] Optionally, in the business processing method provided in this application embodiment, determining the business to be processed and the business data from the business processing information includes: determining a target model for processing the business processing information according to the input method; inputting the business processing information into the target model and processing it to obtain first description information of the business processing information; parsing the first description information to obtain the business to be processed and the business data.

[0059] For example, when determining the business to be processed and the business data, it is first necessary to determine the input method to determine the type of business processing information, such as audio type, video type, etc., and then determine the corresponding target model according to the input method. For example, when the input method is voice input, the type of business processing information obtained is audio type, and the corresponding target model is audio-to-text model. When the input method is video input, the type of business processing information obtained is video type, and the corresponding target model is video-to-text model.

[0060] Furthermore, after determining the target model, the business processing information can be input into the target model, and the model can process the business processing information to obtain the first description information of the business processing information, that is, the text form of the specific information carried in the business processing information. The first description information is then parsed to identify the business to be processed and the business data, thereby obtaining the business to be processed and the business data.

[0061] It should be noted that the target model can be a recognition model with different preset functions. In this embodiment, the model is only limited in function, and the model type and training process are not limited.

[0062] This embodiment achieves the standardized transformation of business processing information into pending items and key parameters by constructing a target model matching, information conversion and parsing link driven by input method, thus achieving the technical effect of accurately determining pending business and business data.

[0063] Optionally, in the business processing method provided in this application embodiment, determining the information feedback method based on the input method and generating the first feedback information based on the information feedback method and the business processing result includes: when the input method is text input, determining the information feedback method as text feedback and generating text information of the business processing result to obtain the first feedback information; when the input method is voice input, determining the information feedback method as voice feedback and Braille feedback, generating audio information and Braille tactile information of the business processing result, and determining the audio information and Braille tactile information as the first feedback information; when the input method is gesture input, determining the information feedback method as text feedback and sign language feedback, generating text information and sign language video information of the business processing result, and determining the text information and sign language video information as the first feedback information.

[0064] For example, when generating the first feedback information, if the input method is text input, the feedback method is determined to be text feedback, and the business processing result is converted into standard text information to generate the first feedback information. This process completes the targeted extraction and formatting of semantic content through structured reorganization, thereby obtaining the text information of the business processing result.

[0065] When the input method is voice input, the information feedback method is simultaneously configured as voice feedback and Braille feedback. Relying on the voice broadcast function and dynamic Braille dot matrix display, the business processing results are converted into audio information and Braille tactile information in parallel, and the two are jointly established as the primary feedback information.

[0066] When the input method is gesture input, the information feedback method is determined to be text feedback and sign language feedback. Relying on the high-definition camera and sign language digital human module, the business processing result is converted into text information and sign language video information, and the two are combined to determine the first feedback information.

[0067] This embodiment achieves the technical effect of improving the matching between feedback information and users by determining the feedback method that matches the user based on different input methods and generating corresponding feedback information based on the feedback method.

[0068] Optionally, in the business processing method provided in this application embodiment, generating audio information and Braille tactile information of the business processing result includes: obtaining a preset audio template and adding the business processing result to the preset audio template to obtain audio information; determining the result type of the business processing result and determining the touch information and vibration information corresponding to the result type, wherein the touch information is the display information corresponding to the dynamic Braille dot matrix display configured on the auxiliary system; and determining the touch information and vibration information as Braille tactile information.

[0069] It should be noted that the preset audio template refers to the pre-configured voice data framework, the result type refers to the final processing result of the pending business, including failure and success, the touch point information refers to the display information corresponding to the dynamic Braille dot matrix display, and the vibration information refers to the pulse parameters characterizing tactile cues. The dynamic Braille dot matrix display refers to the device responsible for the physical presentation of Braille.

[0070] For example, when generating audio information, it is first necessary to obtain a preset audio template and add the business processing result to the preset audio template. The static framework is transformed into a dynamic voice stream through data recombination and format conversion to obtain audio information. That is, the audio data corresponding to the business processing result is added to the preset audio template to obtain audio information.

[0071] Furthermore, when generating Braille tactile information, the server's built-in tactile parameter lookup table can be called. The generated result type identifier can be used as the query key to retrieve the Braille dot matrix arrangement rule bound to it. The Braille dot matrix arrangement rule is then determined as the touch information. After the auxiliary system of the target device receives the touch information, it can control the array on and off of the micro actuators on the dynamic Braille dot matrix display according to the touch information to form the corresponding physical protrusion sequence, thereby completing the display of Braille.

[0072] When generating vibration information, the target pulse sequence can be located in the vibration parameter configuration file based on the same result type identifier, and the preset frequency threshold, duration and trigger interval parameters can be extracted, encapsulated as a motor drive signal, and a tactile warning waveform that conforms to the accessibility interaction standard can be generated through a timing control algorithm to obtain vibration information.

[0073] After obtaining the touch point information and vibration information, the touch point information and vibration information can be identified as Braille tactile information, thereby completing the acquisition of audio information and Braille tactile information.

[0074] This embodiment achieves the standardized generation of audio information and Braille tactile information from business processing results by constructing a processing mechanism for audio template filling, result type mapping, and tactile signal aggregation. This achieves the technical effect of accurately generating audio information and Braille tactile information from business processing results.

[0075] Optionally, in the business processing method provided in this application embodiment, generating text information and sign language video information of the business processing result includes: generating second descriptive information describing the business processing result, and determining the second descriptive information as text information; inputting the text information into a video generation model to generate posture information of the sign language information corresponding to the text information; controlling a virtual character to move according to the posture information, and recording the image information of the virtual character during the movement process to obtain sign language video information.

[0076] It should be noted that sign language information is a set of actions that represent the rules of body language communication, posture information is a set of quantitative parameters that describe joint coordinates and movement trajectories, virtual characters are digital image carriers that carry motion rendering, and image information is continuous frame image data.

[0077] For example, firstly, based on the second description information of the business processing result, the text information of the business processing result is determined. For example, if the description information is: Business processing result: Successful, the user needs to withdraw cash, then based on this description information, the text information is generated as: "Cash withdrawal business successfully processed, please withdraw your cash".

[0078] Furthermore, when generating sign language video information, the text information is first semantically parsed and feature-mapped using a video generation model to obtain the posture information of the sign language corresponding to the text information. The video generation model is a processing model configured using a preset sign language motion library and character mapping rules. Next, the joint coordinates and motion trajectory parameters in the posture information drive the virtual character to perform limb deformation and positional movement, simultaneously capturing and rendering image data to obtain the image information of the virtual character during movement. Finally, the image information is frame-sequence sorted and encoded using a temporal alignment protocol, and data compression is performed to obtain the sign language video information, enabling the target device to directly play the sign language video information and communicate with the user.

[0079] This embodiment achieves the standardized generation of business processing results into text information and sign language video information by constructing a processing mechanism of semantic parsing, parameter mapping and dynamic rendering, thus achieving the technical effect of accurately generating text information and sign language video information of business processing results.

[0080] Optionally, in the business processing method provided in this application embodiment, if the business processing result is a failure, the method further includes: determining the reason for failure based on the business processing information, and generating a prompt message based on the reason for failure; processing the prompt message according to the information feedback method to obtain second feedback information, and sending the second feedback information to the target device.

[0081] For example, if a transaction fails, it is necessary to determine the reason for the failure. For instance, if the transaction to be processed is to withdraw 500 yuan, but the account balance in the transaction data is only 400 yuan, the withdrawal cannot be made. In this case, it is necessary to determine the reason for the failure. For example, the reason for the failure may be insufficient balance. In this case, a prompt message can be generated based on the reason for the failure, and the prompt message can be processed in the same way as the transaction result to obtain a second feedback message. This allows the user to determine the reason for the failure based on the second feedback message and adjust or cancel the transaction to be processed, thereby completing the feedback operation for the failed transaction.

[0082] This embodiment provides feedback to the user on the reason for the failure when the business processing result is unsuccessful, thus achieving the technical effect of assisting the user in the business processing operation.

[0083] Figure 3 This is a schematic diagram of the business processing system provided in Embodiment 1 of this application, as shown below. Figure 3 As shown, the aforementioned business processing method can also be executed using an optional business processing system as the executing entity. This business processing system includes:

[0084] The target device 31 is used to receive business processing information input by the target user through the auxiliary system configured on the target device 31, send the business processing information to the server 32, and output the first feedback information upon receiving the first feedback information from the server 32.

[0085] Server 32 is used to receive business processing information sent by target device 31, determine the input method of business processing information, determine the business to be processed and business data from the business processing information, process the business to be processed according to the business data, obtain the business processing result, determine the information feedback method according to the input method, generate first feedback information according to the information feedback method and the business processing result, and send the first feedback information to target device 31.

[0086] It should be noted that the target device 31 and the server 32 can communicate through a communication interaction module, enabling the target device 31 to convert and send the user's voice, Braille touch information, and gesture language to the server 32 via the Internet of Things, so that the server 32 can obtain and process the business processing information.

[0087] For example, when the system is running, it first needs to interact with the user through the auxiliary system of the target device 31, wherein the interaction method may include:

[0088] Text interaction is achieved through a dedicated LCD touchscreen integrated into the auxiliary system, allowing users to complete business interactions with the server 32 via text. Users can also set preset quick text templates, such as commonly used fixed phrases like withdrawal, transfer, reporting lost items, and troubleshooting, enabling users to quickly select and send them with a single click.

[0089] The sign language video interaction uses an auxiliary system equipped with a high-definition camera to record the user's sign language gestures and interact with them. The server 32 can convert the output information into a virtual human image, which then displays the sign language gestures to complete the interaction with the user.

[0090] Tactile / Braille interaction uses a dynamic Braille dot matrix display configured in the assistive system to convert transaction information into Braille touch output. It can also transmit status information such as transaction success, insufficient balance, and operation error through vibrations of different frequencies and durations, thus completing tactile / Braille interaction.

[0091] Server 32 can analyze and make decisions on the business processing information transmitted by target device 31. That is, it can obtain business processing information from target device 31. The content of the business processing information includes, but is not limited to, transaction requests, device status, user input, etc. Server 32 can parse and process this data to identify difficulties or errors encountered by customers during the process of using the service while maintaining the accuracy and security of the transaction.

[0092] Specifically, the workflow of server 32 can be divided into the following steps:

[0093] Data reception and verification: First, after receiving the user's information input, basic format verification and integrity checks are performed to ensure that the business processing information has not been damaged during transmission and that the information is correct.

[0094] Parse instructions: Based on the business type of the received business processing information, parse out the specific instructions or requests, such as deposit, withdrawal, balance inquiry, etc.

[0095] Security checks: To prevent unauthorized operations, the target device 31 needs to perform a series of security checks. For example, for deposit and withdrawal transactions, this includes photoelectric detection of foreign objects at the cash dispenser, double verification of cash count, and facial recognition and behavior capture via camera. For balance inquiry transactions, this includes screen privacy detection, automatic screen lock protection if there is no activity, and automatic return to the homepage and account logout after prolonged inactivity to prevent unauthorized access.

[0096] Decision-making and response: Server 32 determines whether to approve the execution of the business, reject the transaction, or display a corresponding error message, while simultaneously generating business receipt data and sending it back to the target device 31. If error information is generated during the business process, server 32 will parse and match the fault code and exception type, automatically retrieve the corresponding handling solution, and synchronously provide feedback to the user and the target device 31. For example: insufficient balance, withdrawal transaction rejected, screen text prompts insufficient balance, suggesting changing the amount or making a deposit, etc.

[0097] The following is the complete execution flow of the system. First, the user is identified as a special group user and an auxiliary system is provided so that the user can input data through the auxiliary system. In the case of a blind user, the user can be prompted to use voice input. After receiving the user's voice information, the server 32 identifies the user's pending business based on the voice information, determines the business information, and judges whether the business can be executed.

[0098] If it can be executed, server 32 will execute the service and output audio and Braille feedback information. Users can obtain feedback information by listening to the voice or touching the Braille displayed on the control panel, thereby completing the service.

[0099] If execution is not possible, the reason for the failure and the corresponding solution need to be generated and fed back to the user so that the user can continue to operate and complete the business.

[0100] This embodiment, by setting up an auxiliary system on the target device, enables users of special groups to interact with the target device, i.e., the self-service device, using the auxiliary system to process the business processing information input by the user and determine the feedback method based on the input method. This allows the business processing information to be fed back in a way that matches the user, ensuring that the user can receive the business processing results normally. This achieves the goal of enabling users of special groups to complete business self-service through the auxiliary system and business processing flow, overcoming business processing obstacles, and thus improving the convenience and efficiency of users of special groups using self-service devices. Furthermore, it solves the technical problem in related technologies where the inconvenience of users of special groups using self-service devices leads to low convenience and efficiency in business processing operations.

[0101] It should be noted that the steps shown in the flowchart in the accompanying drawings can be executed in a computer system such as a set of computer-executable instructions, and although a logical order is shown in the flowchart, in some cases the steps shown or described may be executed in a different order than that shown here.

[0102] Example 2

[0103] This application also provides a business processing device. It should be noted that the business processing device of this application can be used to execute the business processing method provided in the above embodiments. The business processing device provided in this application is described below.

[0104] According to an embodiment of this application, an apparatus for implementing the above-described business processing method is also provided. Figure 4 This is a schematic diagram of a business processing device according to Embodiment 2 of this application, such as... Figure 4 As shown, the device includes:

[0105] The first determining unit 41 is used to receive service processing information sent by the target device and determine the input method of the service processing information, wherein the service processing information is obtained by the target user through an auxiliary system configured on the target device.

[0106] The second determining unit 42 is used to determine the pending business and business data from the business processing information, and to process the pending business according to the business data to obtain the business processing result.

[0107] The first generation unit 43 is used to determine the information feedback method according to the input method, and generate the first feedback information according to the information feedback method and the business processing result.

[0108] The first sending unit 44 is used to send the first feedback information to the target device so that the target device can provide feedback on the business processing result to the target user based on the first feedback information.

[0109] The business processing apparatus provided in this application embodiment includes a first determining unit 41, used to receive business processing information sent by a target device and determine the input method of the business processing information, wherein the business processing information is obtained by the target user through an auxiliary system configured on the target device. A second determining unit 42 is used to determine the business to be processed and the business data from the business processing information, and process the business to be processed according to the business data to obtain a business processing result. A first generating unit 43 is used to determine the information feedback method according to the input method, and generate first feedback information according to the information feedback method and the business processing result. A first sending unit 44 is used to send the first feedback information to the target device, so that the target device can provide feedback on the business processing result to the target user based on the first feedback information. By installing an auxiliary system on the target device, users with special needs can interact with the device, i.e., the self-service device. The system processes the user's input information and determines the feedback method based on the input, ensuring that the information is tailored to the user and that they receive the results. This achieves the goal of enabling users with special needs to complete self-service transactions through the auxiliary system and workflow, overcoming obstacles and improving the convenience and efficiency of using self-service devices. It also solves the technical problem of low convenience and efficiency in transactions caused by inconvenience for users with special needs when using self-service devices.

[0110] Optionally, in the business processing device provided in this application embodiment, the first determining unit 41 includes: an acquisition module, used to acquire the information type of the business processing information; a first determining module, used to determine the input method as text input when the information type is text; a second determining module, used to determine the input method as voice input when the information type is audio; and a third determining module, used to determine the input method as gesture input when the information type is video.

[0111] Optionally, in the business processing device provided in this application embodiment, the second determining unit 42 includes: a fourth determining module, used to determine a target model for processing business processing information according to the input method; a processing module, used to input the business processing information into the target model and process it to obtain first description information of the business processing information; and a parsing module, used to parse the first description information to obtain the business to be processed and the business data.

[0112] Optionally, in the business processing device provided in this application embodiment, the first generation unit 43 includes: a first generation module, used to determine that the information feedback method is text feedback when the input method is text input, and generate text information of the business processing result to obtain first feedback information; a second generation module, used to determine that the information feedback method is voice feedback and Braille feedback when the input method is voice input, generate audio information and Braille tactile information of the business processing result, and determine the audio information and Braille tactile information as the first feedback information; and a third generation module, used to determine that the information feedback method is text feedback and sign language feedback when the input method is gesture input, generate text information and sign language video information of the business processing result, and determine the text information and sign language video information as the first feedback information.

[0113] Optionally, in the business processing device provided in this application embodiment, the second generation module includes: an acquisition submodule, used to acquire a preset audio template and add the business processing result to the preset audio template to obtain audio information; a first determination submodule, used to determine the result type of the business processing result and determine the touch information and vibration information corresponding to the result type, wherein the touch information is the display information corresponding to the dynamic Braille dot matrix display configured on the auxiliary system; and a second determination submodule, used to determine the touch information and vibration information as Braille tactile information.

[0114] Optionally, in the business processing device provided in this application embodiment, the third generation module includes: a first generation submodule, used to generate second description information describing the business processing result, and determine the second description information as text information; a second generation submodule, used to input the text information into a video generation model to generate posture information of sign language information corresponding to the text information; and a recording submodule, used to control the virtual character to move according to the posture information, and record the image information of the virtual character during the movement process to obtain sign language video information.

[0115] Optionally, in the business processing device provided in this application embodiment, when the business processing result is a failure, the device further includes: a second generation unit, used to determine the reason for failure based on the business processing information and generate a prompt message based on the reason for failure; and a second sending unit, used to process the prompt message according to the information feedback method to obtain second feedback information and send the second feedback information to the target device.

[0116] It should be noted that the first determining unit 41, the second determining unit 42, the first generating unit 43, and the first sending unit 44 mentioned above correspond to steps S201 to S204 in Embodiment 1. The instances and application scenarios implemented by each of the above units and the corresponding steps are the same, but are not limited to the content disclosed in Embodiment 1. It should be noted that the above modules or units can be hardware components or software components stored in memory (e.g., memory 104) and processed by one or more processors (e.g., processors 102a, 102b, ..., 102n). The above modules can also be part of a device and can run in the computer terminal 10 provided in Embodiment 1.

[0117] Example 3

[0118] Embodiments of this application may provide an electronic device. Figure 5 This is a structural block diagram of an electronic device according to an embodiment of this application. Figure 5 As shown, the electronic device may include: one or more ( Figure 5 (Only one is shown) processor 1002, memory 1004, memory controller, and peripheral interface, wherein the peripheral interface is connected to the radio frequency module, audio module and display.

[0119] The memory can be used to store software programs and modules, such as the program instructions / modules corresponding to the methods and apparatus in the embodiments of this application. The processor executes various functional applications and data processing by running the software programs and modules stored in the memory, thereby implementing the above-described methods. The memory may include high-speed random access memory, and may also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some instances, the memory may further include memory remotely located relative to the processor, and these remote memories can be connected to the terminal via a network. Examples of such networks include, but are not limited to, the Internet, corporate intranets, local area networks, mobile communication networks, and combinations thereof.

[0120] The processor can invoke information and application programs stored in the memory through the transmission device to perform the following steps: receiving business processing information sent by the target device and determining the input method of the business processing information, wherein the business processing information is obtained by the target user through an auxiliary system configured on the target device; determining the business to be processed and the business data from the business processing information, and processing the business to be processed according to the business data to obtain the business processing result; determining the information feedback method according to the input method, and generating first feedback information according to the information feedback method and the business processing result; sending the first feedback information to the target device so that the target device can provide feedback on the business processing result to the target user based on the first feedback information.

[0121] The processor can also call the information and application stored in the memory through the transmission device to perform the following steps: obtain the information type of the business processing information; if the information type is text, determine that the input method is text input; if the information type is audio, determine that the input method is voice input; if the information type is video, determine that the input method is gesture input.

[0122] The processor can also call the information and application programs stored in the memory through the transmission device to perform the following steps: determine the target model for processing business processing information according to the input method; input the business processing information into the target model and process it to obtain the first description information of the business processing information; parse the first description information to obtain the business to be processed and the business data.

[0123] The processor can invoke information and applications stored in the memory via a transmission device to perform the following steps: determining the information feedback method based on the input method, and generating first feedback information based on the information feedback method and the business processing result, including: when the input method is text input, determining the information feedback method as text feedback, generating text information of the business processing result, and obtaining the first feedback information; when the input method is voice input, determining the information feedback method as voice feedback and Braille feedback, generating audio information and Braille tactile information of the business processing result, and determining the audio information and Braille tactile information as the first feedback information; when the input method is gesture input, determining the information feedback method as text feedback and sign language feedback, generating text information and sign language video information of the business processing result, and determining the text information and sign language video information as the first feedback information.

[0124] The processor can call the information and application stored in the memory through the transmission device to perform the following steps: generating audio information and Braille tactile information of the business processing result, including: obtaining a preset audio template and adding the business processing result to the preset audio template to obtain audio information; determining the result type of the business processing result and determining the touch information and vibration information corresponding to the result type, wherein the touch information is the display information corresponding to the dynamic Braille dot matrix display configured on the auxiliary system; and determining the touch information and vibration information as Braille tactile information.

[0125] The processor can call the information and application stored in the memory through the transmission device to perform the following steps: generating text information and sign language video information of the business processing result, including: generating second descriptive information describing the business processing result and determining the second descriptive information as text information; inputting the text information into the video generation model to generate posture information of the sign language information corresponding to the text information; controlling the virtual character to move according to the posture information and recording the image information of the virtual character during the movement to obtain sign language video information.

[0126] The processor can invoke information and applications stored in the memory through the transmission device to perform the following steps: In the case of a business processing failure, the method further includes: determining the cause of failure based on the business processing information and generating a prompt message based on the cause of failure; processing the prompt message according to the information feedback method to obtain second feedback information, and sending the second feedback information to the target device.

[0127] Those skilled in the art will understand that Figure 5 The structure shown is for illustrative purposes only. Electronic devices can also be smartphones, tablets, handheld computers, mobile internet devices (MIDs), PADs, and other terminal devices. Figure 5 This does not limit the structure of the aforementioned electronic device. For example, electronic devices may also include components that are more... Figure 5 The more or fewer components shown (such as network interfaces, display devices, etc.), or having the same Figure 5 The different configurations shown.

[0128] Those skilled in the art will understand that all or part of the steps in the various methods of the above embodiments can be implemented by a program instructing the hardware related to the terminal device. The program can be stored in a computer-readable storage medium, which may include: flash drive, read-only memory (ROM), random access memory (RAM), disk or optical disk, etc.

[0129] Example 4

[0130] Embodiments of this application also provide a storage medium. Optionally, in this embodiment, the storage medium can be used to store the program code executed by the business processing method provided in Embodiment 1.

[0131] Optionally, in this embodiment, the storage medium may be located in any computer terminal in a group of computer terminals in a computer network, or in any mobile terminal in a group of mobile terminals.

[0132] Embodiments of this application also provide a computer program product, which, when executed on a data processing device, is a program adapted to perform the steps of a business processing method.

[0133] Embodiments of this application also provide a computer-readable storage medium, which includes a stored executable program, wherein the executable program controls the device where the computer-readable storage medium is located to perform the above-described business processing method when it runs.

[0134] The sequence numbers of the embodiments in this application are for descriptive purposes only and do not represent the superiority or inferiority of the embodiments.

[0135] In the above embodiments of this application, the descriptions of each embodiment have different focuses. For parts not described in detail in a certain embodiment, please refer to the relevant descriptions of other embodiments.

[0136] In the several embodiments provided in this application, it should be understood that the disclosed technical content can be implemented in other ways. The device embodiments described above are merely illustrative; for example, the division of units is only a logical functional division, and in actual implementation, there may be other division methods. For example, multiple units or components may be combined or integrated into another system, or some features may be ignored or not executed. Furthermore, the displayed or discussed mutual coupling, direct coupling, or communication connection may be through some interfaces; the indirect coupling or communication connection between units or modules may be electrical or other forms.

[0137] The units described as separate components may or may not be physically separate. The components shown as units may or may not be physical units; that is, they may be located in one place or distributed across multiple network units. Some or all of the units can be selected to achieve the purpose of this embodiment according to actual needs.

[0138] Furthermore, the functional units in the various embodiments of this application can be integrated into one processing unit, or each unit can exist physically separately, or two or more units can be integrated into one unit. The integrated unit can be implemented in hardware or as a software functional unit.

[0139] If the integrated unit is implemented as a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of this application, in essence, or the part that contributes to the prior art, or all or part of the technical solution, can be embodied in the form of a software product. This computer software product is stored in a storage medium and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute all or part of the steps of the methods described in the various embodiments of this application. The aforementioned storage medium includes various media capable of storing program code, such as a USB flash drive, read-only memory (ROM), random access memory (RAM), portable hard drive, magnetic disk, or optical disk.

[0140] The above description is only a preferred embodiment of this application. It should be noted that for those skilled in the art, several improvements and modifications can be made without departing from the principle of this application, and these improvements and modifications should also be considered within the scope of protection of this application.

Claims

1. A business processing method, characterized in that, include: Receive service processing information sent by the target device and determine the input method of the service processing information, wherein the service processing information is obtained by the target user through an auxiliary system configured on the target device; The pending business and business data are determined from the business processing information, and the pending business is processed according to the business data to obtain the business processing result; The information feedback method is determined based on the input method, and the first feedback information is generated based on the information feedback method and the business processing result. The first feedback information is sent to the target device so that the target device can provide feedback on the service processing result to the target user based on the first feedback information.

2. The method according to claim 1, characterized in that, The input method for the business processing information includes: The information type for obtaining the business processing information; If the information type is text, then the input method is determined to be text input; If the information type is audio, then the input method is determined to be voice input; If the information type is video, then the input method is determined to be gesture input.

3. The method according to claim 1, characterized in that, The pending transactions and transaction data determined from the transaction processing information include: The target model for processing the business processing information is determined based on the input method. The business processing information is input into the target model and processed to obtain the first description information of the business processing information; The first description information is parsed to obtain the pending business and the business data.

4. The method according to claim 1, characterized in that, Determining the information feedback method based on the input method, and generating first feedback information based on the information feedback method and the business processing result, includes: When the input method is text input, the information feedback method is determined to be text feedback, and text information of the business processing result is generated to obtain the first feedback information; When the input method is voice input, the information feedback method is determined to be voice feedback and Braille feedback. Audio information and Braille tactile information of the business processing result are generated, and the audio information and the Braille tactile information are determined as the first feedback information. When the input method is gesture input, the information feedback method is determined to be text feedback and sign language feedback. Text information and sign language video information of the business processing result are generated, and the text information and the sign language video information are determined as the first feedback information.

5. The method according to claim 4, characterized in that, The audio and Braille tactile information used to generate the business processing result includes: Obtain a preset audio template and add the business processing result to the preset audio template to obtain the audio information; The result type of the business processing result is determined, and the contact information and vibration information corresponding to the result type are determined, wherein the contact information is the display information corresponding to the dynamic Braille dot matrix display configured on the auxiliary system; The contact information and the vibration information are identified as the Braille tactile information.

6. The method according to claim 4, characterized in that, The text information and sign language video information used to generate the business processing result include: Generate second descriptive information describing the business processing result, and determine the second descriptive information as the text information; The text information is input into the video generation model to generate the gesture information of the sign language information corresponding to the text information; The virtual character is controlled to move according to the posture information, and the image information of the virtual character during the movement is recorded to obtain the sign language video information.

7. The method according to claim 1, characterized in that, If the business processing result is failure, the method further includes: The reason for failure is determined based on the business processing information, and a prompt message is generated based on the reason for failure. The prompt information is processed according to the information feedback method to obtain second feedback information, and the second feedback information is sent to the target device.

8. A business processing system, characterized in that, include: The target device is configured to receive business processing information obtained by the target user through an auxiliary system configured on the target device, send the business processing information to the server, and output the first feedback information upon receiving the first feedback information from the server. The server is configured to receive business processing information sent by the target device, determine the input method of the business processing information, identify the business to be processed and business data from the business processing information, process the business to be processed according to the business data, obtain the business processing result, determine the information feedback method according to the input method, process the business processing result according to the information feedback method, obtain the first feedback information, and send the first feedback information to the target device.

9. A computer program product comprising computer instructions, characterized in that, When the computer instructions are executed by the processor, they implement the steps of the business processing method according to any one of claims 1 to 7.

10. An electronic device, characterized in that, include: Memory, which stores executable programs; A processor for running the program, wherein the program executes the business processing method according to any one of claims 1 to 7 when it runs.

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