System for automated, multilingual customer communication with speech and text recognition via messaging platforms for restaurants, medical practices, hospitals and other service businesses using a locally hosted workflow engine and AI language model.

Abstract

(Main claim - System) System for automated customer communication, characterized in that it comprises: (a) a receiving unit for connecting to a messaging platform for text and voice messages, (b) a speech-to-text unit for transcribing audio signals using an AI language model, (c) a locally hosted processing unit with a workflow engine for parallel signal processing, (d) an AI unit with an industry-specific configurable language model for multilingual input recognition, (e) a GDPR-compliant storage unit for storing customer data and digital confirmations, (f) an output unit for forwarding processed data to an end device at the operating location.