Information processing system, information processing apparatus, program, and information processing method

Abstract

To provide an information processing system, an information processing apparatus, a program, and an information processing method that are excellent in convenience and facilitate activation of communication between users.SOLUTION: An information processing system comprises a control unit that executes group information storage processing of receiving input information from a consultant terminal used by a consultant to be consulted, and storing group information on a group composed of a plurality of consultants, receiving processing of receiving consultation request information from a client terminal used by a client, and selection processing of selecting one or more groups or one or more consultants based on the consultation request information and the group information. The group information includes selection propriety information as to whether the selection processing is in a selection permission state where the group(s) can be selected or in a selection rejection state where the group(s) cannot be selected.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present disclosure relates to an information processing system, an information processing device, a program, and an information processing method . [Background technology]

[0002] In recent years, various kinds of communication tools have been used. For example, Patent Document 1 In order to supplement the doctor's knowledge, it is necessary to search for and consult with a specialist with appropriate expertise. A system that can do this is disclosed. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2022-40689 A Summary of the Invention [Problem to be solved by the invention]

[0004] In the system of Patent Document 1, registered specialists are searched based on specialty information and years of experience information. By selecting and matching an appropriate doctor from the list, doctors can consult with each other online. It is possible for doctors to make up for their own lack of knowledge. There is room for improvement in terms of increasing participation and making the system easier to use.

[0005] Therefore, the present disclosure has been made in consideration of the above problems, and its purpose is to Information processing systems and equipment that are easy to use and facilitate communication The present invention provides an apparatus, a program, and an information processing method. [Means for solving the problem]

[0006] According to the present disclosure, the input information is received from a consultee terminal used by the consultee who receives the consultation. A group information storing unit that stores group information regarding a group consisting of a plurality of consultees. a reception process for receiving consultation request information from a client terminal used by the client; Based on the consultation request information and the group information, one or more groups or one or more clients are and a control unit that executes a selection process for selecting an interlocutor, and the group information is In the process, the group is in a selection permission state in which it can be selected, or in a selection denial state in which it cannot be selected. The present invention provides an information processing system including information regarding the selection feasibility of a product.

[0007] According to the present disclosure, input information from a consultee terminal used by a consultee who receives a consultation is A group that accepts and stores group information about a group consisting of multiple consultees. A group information storage process and a reception process for receiving consultation request information from a client terminal used by the client. and based on the consultation request information and the group information, one or more groups or one or more and a control unit that executes a selection process for selecting a consultee from the group information. In the selection process, the group is in a selection permission state where it can be selected, or in a selection denial state where it cannot be selected. According to the present invention, there is provided an information processing apparatus including information on whether a state of selection is possible or not.

[0008] According to the present disclosure, input information from a consultee terminal used by a consultee who receives a consultation is A group that accepts and stores group information about a group consisting of multiple consultees. A group information storage process and a reception process for receiving consultation request information from a client terminal used by the client. and based on the consultation request information and the group information, one or more groups or one or more and a selection process for selecting a person to be consulted by the computer, and the group information is stored in the In the selection process, the group is in a selection permitted state in which it can be selected, or in a selection denied state in which it cannot be selected. The program includes information on whether the selection is possible or not regarding the state.

[0009] According to the present disclosure, input information from a consultee terminal used by a consultee who receives a consultation is A group that accepts and stores group information about a group consisting of multiple consultees. A group information storage step, and a reception step of receiving consultation request information from a consultation terminal used by a consultation person. and selecting one or more groups or and selecting one or more consultants, and the group information is stored in the selected Whether the group is in a selection permitted state in which it can be selected during processing, or in a selection denied state in which it cannot be selected The present invention provides an information processing method including information regarding whether or not a selection is possible. Effect of the Invention

[0010] According to the present disclosure, communication between users is more easily activated and the system is highly convenient. It is possible to provide an information processing system, an information processing device, a program, and an information processing method. Cut. [Brief description of the drawings]

[0011] [Figure 1] FIG. 1 is a diagram illustrating an example of a configuration of a system according to an embodiment of the present disclosure. [Diagram 2] FIG. 2 is a diagram illustrating an example of a configuration of an information processing device according to the embodiment. [Diagram 3] FIG. 11 is a diagram illustrating a configuration example of a user terminal according to the embodiment. [Figure 4]FIG. 11 is a diagram showing an example of a flowchart relating to an information processing method according to the embodiment. [Diagram 5] FIG. 11 is a diagram showing an example of group information displayed on a user terminal according to the embodiment. [Figure 6] FIG. 13 is a diagram showing an example of a consultation request information input screen displayed on a user terminal according to the embodiment. [Figure 7] FIG. 11 is a diagram showing an example of a group search screen displayed on a user terminal according to the embodiment. [Figure 8] 13 is a diagram showing another example of the consultation request information input screen displayed on the user terminal according to the embodiment. FIG. [Figure 9] 13 is a diagram showing another example of the consultation request information input screen displayed on the user terminal according to the embodiment. FIG. [Figure 10] 13 is a diagram showing another example of the consultation request information input screen displayed on the user terminal according to the embodiment. FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] Preferred embodiments of the present disclosure will be described in detail below with reference to the accompanying drawings. In this specification and drawings, components having substantially the same functional configuration are In the following description, the doctor will be mainly However, this system can be applied to users in any field other than doctors. It is Noh.

[0013] FIG. 1 shows an example of an information processing system 100 according to the present embodiment. Reference numeral 100 denotes an information processing device 10 used by a system administrator, and users such as a consultant and a consultee. The information processing device 10 and the multiple user terminals 20 are They are all connected to each other via a network such as the Internet. In this example, multiple users (consultants, consultees, etc.) use their own user terminals 20 (20a, 20b , 20c) to communicate with the information processing device 10, but is not limited thereto. Each user can use the system via the input and output units of the information processing device 10. That is, the present system 100 may be configured to provide information without including a user terminal and a network. The processing device 10 may function independently. Alternatively, all the functions of the information processing device 10 may be implemented by a user terminal. By implementing it at the end, it can also function on the user terminal alone.

[0014] FIG. 2 is a block diagram showing the functional configuration of the information processing device 10. is a device used by system administrators to operate and manage various services. For example, It may be a general-purpose computer such as a workstation or personal computer. Alternatively, it may be logically realized by cloud computing technology. The information processing device 10 may be composed of a plurality of devices, or may be composed of a part of a storage unit, etc. may be provided externally and connected.

[0015] The information processing device 10 of this example includes a control unit 11, a storage unit 12, an input unit 13, an output unit 14, and The information processing device 10 has a communication unit 15. The control unit 11 can receive input information. Then, the control unit 11 appropriately refers to the information in the storage unit 12. The program executes processing according to each input information while checking the result of the program processing ( For example, images, sounds, etc.) are stored in the memory unit 12, output from the output unit 14, and transmitted. The program can be transmitted to an external information processing device or the like via the program unit 15. A part of the RAM is transmitted to another information processing device (e.g., a user terminal, etc.) and It may be performed above.

[0016] The control unit 11 transfers information between the various units and controls the entire information processing device 10. For example, a CPU (Central Processing Unit) ), MPU (Micro Processing Unit), or GPU (Graphics Processing Unit) This is realized by executing a program stored in a specified memory, etc.

[0017] The control unit 11 in this example includes an input information receiving unit 111, a user / group information management unit 112, a selection The storage unit 12 in this example includes a user The group information storage unit 121, the consultation request information storage unit 122, and the chat information storage unit 123 Prepare.

[0018] The input information receiving unit 111 receives input information from a user terminal, an external device, etc. For example, the input information receiving unit 111 receives a client terminal (e.g., Reception for accepting input information (consultation request information, chat information, etc.) from the user terminal 20a The input information receiving unit 111 also receives a consultation request from a person who is to receive a consultation. Input information (group information, chat information, etc.) from a terminal (for example, the user terminals 20b and 20c in FIG. 1) The reception process receives the customer information, etc.

[0019] The user / group information management unit 112 performs the following operations based on the information received by the input information receiving unit 111: The information on individual users such as the consultant and the consultee is stored in the storage unit 12 (user group information The user / group information management unit 112 also stores the input information in the user / group information storage unit 121. Based on the information received by the attachment unit 111, a group consisting of multiple consultees is The group information is stored in the storage unit 12 (group information storage process). User / group information The management unit 112 stores information in the storage unit 12 based on the information received by the input information receiving unit 111. Change (update) or delete various information about users and groups The user / group information management unit 112 manages the information received by the input information receiving unit 111. Based on the information, a group generation process is performed and stored in the storage unit 12.

[0020] In this system, when a person makes a consultation request, the person to be consulted (the person to be consulted) is an individual It is structured so that you can choose to specify either a person, a group, or both. In addition, this system allows you to specify either an individual or a group for consultation. You can do so.

[0021] User information includes, for example, personal identification information (personal ID), whether the person is the consultant or the person consulted, consultation history information, etc. Information on which group the person belongs to, name of the person, consultation history information, and group information on which group the person belongs to. (Name), attribute information (age, gender, etc.), contact information (email address, phone number, etc.) This may include all or any of the following: availability information, area information, facility information, medical department information, and supported disease information. This user information can be output in the form of text, images (still images, video), audio, etc. Note that one user may be both the consultant and the consultee. The individual information may overlap with the member information contained in the group information.

[0022] A user's personal identification information is information that is unique to each user and is related to that user. Personal identification information is stored in association with other information that identifies the user. For example, when the person to be consulted sets up his / her personal information, the control unit The information may be automatically assigned, or may be entered by the individual via the terminal of the person being consulted. The personal identification information may be set based on, for example, the email address of each user. Each user may enter contact information, User registration is performed by inputting specific user information such as name and storing it on the server. You can do so.

[0023] The group information includes, for example, group identification information (group ID), group name, Group description, selection information (group type information), area information, facility information, medical department information, This group information includes all or any of the following: The information is stored as information that can be output as a text, image (still image, video), sound, etc. is generated based on information input by any of the members of the group.

[0024] Group information consists of mandatory information that must be entered and optional information that does not necessarily need to be entered. For example, when creating a group, information on at least two members may be included. Alternatively, one or more members may Bar information and medical specialty are required information, and other information may be optional. The user may be allowed to input any text, or the text may be input from a plurality of texts stored in a storage unit in advance. The user may be allowed to select one of several options. In other words, for example, one of the options for medical specialty is "no designation." There may be an option for "No designation." In addition, group information will be updated accordingly. Example For example, group information can be changed based on the input information of any of the members of each group. You can change, delete, or add.

[0025] Group identification information is information that is unique to each group and does not relate to other group information. The group identification information is stored in a linked manner. For example, the group identification information may be an alphabet, a number, a symbol, or the like. Group identification information is set when the group is created (registered). The control unit may automatically generate and assign the ID number, or the ID number may be assigned to the members of the group. The setting may be made based on the input information.

[0026] The group name and group description may be, for example, the names of all or some of the members that make up each group. The name and description of the matters common to the members may be included. For example, the members' common specialties, medical departments, diseases they can treat, regions, facilities, etc. Regional information can be the location of all or some of the members and their affiliated hospitals. The information may be related to the location of the facility, the area of ​​coverage, etc.

[0027] Facility information includes information about facilities such as hospitals to which all or some of the members belong, The medical department information can be the information of related facilities such as facilities where the member specializes. The information on the diseases that each group deals with is provided by the departments that can provide treatment. This is information about diseases that all or some of the members of the group can handle. - Information includes the names, contact information, facial images, and images related to illnesses of the members of the group This includes information such as the institution, location, specialty, available medical departments, and experience dealing with illnesses. It is possible to do so.

[0028] The member information is associated with the above user information. Each item, such as eye information, corresponding disease information, and member information, contains multiple pieces of information. In this system, when the person to be consulted creates a group, at least two people However, this is not limited to the above. When a bar voluntarily or forcibly withdraws from the group, one member of the group is removed. The group may be made to remain viable even if the member If there is only one member left, the system will forcefully delete the group or select a group. Alternatively, the state may be changed to a refusal state.

[0029] Selection availability information (group type information) is used in the selection process when a consultant searches for a group. Regarding whether the group is in a selection permission state in which it can be selected or in a selection denial state in which it cannot be selected The selection permission status is information on whether the group can select the conditions of the consultation request information in the selection process. A selection refusal state is a state in which a device can be selected if it meets the conditions for selection. Even if the group meets the conditions of the consultation request information, it has not been selected. If for any reason the members of the group are unable to accept a consultation, By setting the status of the group to selection refusal, consultation requests will not be made to the group. In this system, the selection of the group can be determined according to the selection information. You can set the information about the group to be public or private. For example, If the group is in a publicly accessible state, information about the group is available for others to view. If the selection is rejected, the information is not available to others and is not publicly available. It is possible to do so.

[0030] The input information receiving unit 111 receives a client terminal (for example, the user terminal 20a in FIG. 1) used by the client. ) and accepts consultation requests (reception process).

[0031] The consultation request information includes consultation request identification information (consultation request ID), consultation requester information, consultation target information, diagnosis Medical subject information, patient information, disease information, area information, facility information, group name information, member information The consultation request identification information is given for each consultation request. This is a unique identification information for the consultation request, and is stored in association with other information included in the consultation request. The interlocutor information is information about the person seeking advice, and like the person being consulted, does not include personal identification information (personal ID). D), personal name, contact information, local information, facility information, etc. Input of the name and other personal information of the person seeking advice is optional, and the person seeking advice can remain anonymous.

[0032] The consultation target information is, for example, an individual selected as a consultation target that the consultant wants to consult. The consultation target information includes information on whether to select a specific person or a group. If the individual or group is decided, the specific person or group of people to be consulted The information may be information (identification information, name, etc.) of a specific group to be identified.

[0033] The patient information may include information about the patient, such as the patient's gender, age, height, weight, etc. Disease information is information about the details of the disease, such as the name of the disease and an image of the disease. The information is any information entered by the consultant.

[0034] The storage unit 12 stores various information. The storage unit 12 is used for various control processes and each of the control units 11. It stores programs to execute functions, input information, etc., and is RAM (Random Access Memory). om Access Memory), ROM(Read Only Memory), Flash memory, HDD (Hard Disk Drive), SSD (Solid State Drive), other storage, or any combination thereof The program is configured by combining the above storage media that configure the storage unit 12. It is preferably stored in a non-volatile storage medium.

[0035] The user / group information storage unit 121 stores information about users and groups. The consultation request information storage unit 122 stores information related to consultation requests from clients. The chat information storage unit 123 stores information about chat rooms and chat room contents. Information regarding chats on the chat screen is stored.

[0036] The selection unit 113 selects a group based on the consultation request information input by the client and the group information stored in advance. Based on the result, a selection process can be performed to select one or more groups from among a plurality of groups. The selection unit 113 selects the consultation request information input by the client and the user information stored in advance. Based on the above, a selection process is performed to select one or more individuals to be consulted from among the multiple individuals to be consulted. Similarly, the selection unit 113 can select both a group and an individual consultee. It is also possible.

[0037] The chat information management unit 114 manages the chat information based on the input information of the consultant and the consultee. It handles the creation of groups, status updates (on hold, ended, deleted, etc.), member management, conversation management, etc. The chat room is a chat room for consultations in which both the person seeking advice and the person being consulted can participate. However, it may be a chat room consisting of people who are consulted. It is now possible to generate a chat room consisting of all members (consultees) of the group. In that case, a chat room will be automatically created in the group when the group is created. It may be generated by the group itself or generated on demand by members of the group. In addition, upon request of the group members, some selected members of the group may A chat room may be created in which only members can participate.

[0038] The user terminal 20 is a client who uses the services provided by the system 100. The user terminal 20 is used by a user such as a consultee. For example, the user terminal 20 is a smartphone, a tablet, The information processing device may be an information processing device such as a mobile phone, a personal computer, or the like.

[0039] FIG. 3 is a functional block diagram showing the user terminal 20 of FIG. 1. The user terminal 20 includes: The control unit 21 includes a storage unit 22, an input unit 23, an output unit 24, and a communication unit 25. The control unit 1, like the control unit 11 described above, transfers information between the various units and also controls the user terminal. 20 is a device that controls the entire system. For example, the CPU, MPU, or GPU handles a certain amount of memory. The above-mentioned functions are realized by executing a program stored in the memory 22. Similar to the memory unit 12, the memory unit 12 stores programs for executing various control processes and functions in the control unit 21. , input information, etc., and are stored in RAM, ROM, flash memory, HDD, SS D, other storage, etc., or any combination thereof. The input unit 23, like the above-mentioned input unit 13, allows the user to input various pieces of information as described above. For example, this is realized by a keyboard, mouse, touch panel, microphone, etc. The output unit 24, like the above-mentioned output unit 14, outputs information generated by the control unit 21 and The received information can be output via, for example, an LCD display or a touch panel. The communication unit 25 may include an image output unit such as a video output unit, and an audio output unit such as a speaker. Similarly to the communication unit 15, this is for communicating with other information processing devices. The function of the receiver is to receive various data and signals transmitted from an information processing device, etc., and the control unit is 21 functions as a transmitter that transmits various data and signals to other information processing devices, etc. The users can input the information via the input unit 23 of the user terminal 20 used by each user. The input information is transmitted to the information processing device 10 as a server device via the communication unit 25. Also, the information processing device 10 receives the processing result output from the information processing device 10 and transmits it via the output unit 24. and check.

[0040] FIG. 4 is a flow diagram showing an example of an information processing method executed by the present system. The person to be consulted registers group information in advance. The system receives input information from the terminals of the people to be consulted, and A group information storage process is performed to store group information related to the group (S1). Specifically, for example, a specialist who is willing to receive consultation from a client who is the patient's doctor The user inputs the above group information including his / her own information and information of other members from the user terminal 20. The information processing device 10 inputs the group information and requests the creation of the group (group registration request). The attachment unit 111 receives transmission information from the user terminal 20. The information management unit 112 generates a group based on the received information and stores the group in the storage unit 12 (user group). The information is stored in the loop information storage unit 121. The person to be consulted can input his / her personal information. It is also possible for a consultee to register in the system as an individual to receive consultation.

[0041] Figure 5 shows a case where a user (consultee) belonging to a group requests information about the group he or she belongs to. An example of a screen 30 (e.g., a touch panel) displayed on the user terminal 20 for confirmation is shown. In response to a display request from a user via a user terminal 20, the information processing device 10 The group information screen can be displayed on the user terminal. Based on the information entered by the user, various information contained in the group information is changed or deleted. The updated information is stored in the storage unit and displayed on the screen 30. For example, the icon that allows the user to change the selection status of the group is displayed. By selecting option 31 and requesting a status change, the status will change from selection permitted to selection denied. Or conversely, it is possible to change from a selection refusal state to a selection permission state. You can remove other members from the group by selecting the Remove member icon 32. You can also add new members by selecting the Add Member icon 33. You can add new members or voluntarily leave the group by selecting the voluntary withdrawal icon 34. Users can also select other information items. This can be corrected by

[0042] Returning to FIG. 4, the information processing device 10 receives consultation request information from a client terminal used by a client. Then, a reception process is performed to receive the request (S2).

[0043] FIG. 6 shows a screen 3 displayed on the user terminal 20 of a consultant who wants to consult with a consultant such as a specialist. In this example, the client uses the computer shown in FIG. From the monkey request screen, you can search for a consultation by medical department or by individual. You can select whether to search by group by selecting icon 35. In the example in Figure 6, the "Specify by group" icon 35 is selected, In Figure 6, the group is selected. So it says "Not set".

[0044] In FIG. 6, when the client selects the search icon 36, the consultation request information is displayed on the user terminal 2. 0 to the information processing device 10. The selection unit 113 of the information processing device 10 selects the Thus, one or more of the groups are selected based on the consultation request information and the group information. In this example, the consultation request information is This includes information about the subject of the consultation, such as limiting the subject to a group. The selection unit 113 refers to the group information of all registered groups and selects groups that are permitted to be selected. Then, for example, as shown in Figure 7, select all groups that have The information 37 is displayed on the screen 30 of the user terminal 20 .

[0045] In the example of FIG. 7, information 37 of two groups that are in the selection permitted state is displayed. However, this is not limited to this, and only one or three or more may be displayed. You can display all groups that meet the specified criteria, or you can display only a portion of them. When displaying all the information, for example, the current information may be changed by scrolling or page forwarding. Group information 37 not shown on the screen 30 may be displayed in sequence. The order is based on predefined conditions (alphabetical order of group names, ascending or descending order of identification numbers). The order may be based on a specific order (e.g., order of appearance, order of appearance for a particular medical specialty, etc.) Alternatively, the results may be displayed in order according to other conditions specified by the user. The person consulting must enter at least one of the following items: medical specialty, disease treated, area, facility, or group name. By selecting the refine search icon 38 by inputting the search result, the selection unit 113 selects the search result that matches each condition. You can then reselect the group you want to use and display the selected group information37 on the screen. do.

[0046] On the screen 30 of FIG. 7, an item is displayed to determine which of the selected groups is to be consulted. When the person inquiring selects option 39, the group to be consulted is decided, and the screen 30 in Figure 8 appears. As shown in FIG. 8, the screen 30 of the client shows the group of consultation subjects selected by the client. Group information 40 (group name, group description, etc.) is displayed.

[0047] The method by which the consultant searches for the subject of consultation is not limited to the above. For example, as shown in FIG. Alternatively, a search may be performed by selecting a medical department 51 and entering information in the free entry field 52. The selection unit 113 of the information processing device 10 extracts from the text information entered in the free input field 52 It is possible to select groups and consultees whose group information at least matches the terms entered. Cut.

[0048] In addition, as shown in Figure 10, when a person searches for a consultation subject, they can select the medical department, the disease they treat, It may be possible to input the area, facility, group name, member, etc. In that case, at least Based on any of the input information, a group or person to be consulted that matches the conditions of the input information is selected. This may be done.

[0049] Returning to Figure 8, the person seeking advice can select each item of information about the consultation (patient information such as the patient's gender, 41, age group, 42, summary of consultation content, 43, field of consultation, 44, specific consultation content, 45) (optional) You can enter text or attach an image (select icon 46). By selecting the monkey request icon 48, a request for creating a chat room is sent to the information processing device 10. The information regarding the consultation request is stored in the consultation request information storage unit 122 of the storage unit 12. In this example, the consultation field 44 ("differential diagnosis," "examination interpretation," "treatment guidance") Display multiple options in advance, such as "needle," "other," etc., so that the client can select one. In that case, the template consultation text for the selected field can be used to help you decide on a specific consultation. The content may be displayed on the input screen of the content 45 and may be made available to the person seeking advice.

[0050] As shown in FIG. 4, the information processing device 10 performs chat room generation processing (S4). In the chatroom generation process, the consultant and the members who make up the selected group ( A chat room is generated that can be accessed only by the user terminal 20 of the person to be consulted. The information about the chat room is stored in the chat information storage unit 123 of the storage unit 12. After accepting a request to create a chat room, the information processing device 10 The company will then send a notification to the group to confirm whether or not they will accept the consultation. The chat room will be created only if a member of the group answers the question. In other words, after a consultation request is made, the user who will receive the consultation can Alternatively, a function may be provided to determine whether or not

[0051] In this example, when a chat room is generated, as shown in FIG. 0 checks the user terminal 20 of the client and the user terminals 20 of the members of the selected group. A notification transmission process is performed to transmit a notification indicating that a chat room has been created (S5). The notification that a consultation room has been created will read, "A consultation room has been created at the request of the client. The notification can be a push notification or similar notification with a text message such as "A new notification has been generated." This notification may include, for example, at least a part of the consultation request information. This allows the person seeking advice and the person being consulted to quickly understand that a chat room has been created. The notification can be sent to all users related to the chat room (including the person requesting the consultation and the person who requested the consultation). The number of people consulted may be limited to the entire group (both the person consulted and the person consulted), or only some of them.

[0052] The chat information management unit 114 receives inputs from the consultant and the consultee in the chat room. A chat room that can confirm input information based on input information (text, image, voice, etc.) In other words, the chat room generates a text image of the person who is consulting and the person who is consulting. The chat room allows users to share their contact information and images with each other. The person in question and the person in question display the chat room image on the screen of their respective user terminals 20 to check it. This allows the person seeking advice to input the details of the consultation, and the person being consulted to provide answers, suggestions, and questions. By inputting questions, etc., consultations can be held in the chat room. When the consultation is over, either the person consulting or the person consulted can click the "Solution" button displayed on the screen. By selecting this, a termination request is transmitted from the user terminal 20 to the information processing device 10.

[0053] As shown in FIG. 4, the information processing device 10 receives a request to end a chat room. The request acceptance process is executed (S6). The chat information management unit 114 checks the status of the chat room. An update process is performed (S7). For example, The chat room is changed from the consultation in progress state to the consultation ended state. However, the chat room information will not be deleted and will remain as a history, so both the person consulting and the person consulting It is also possible to review past chat room consultations. The device 10 is adapted to receive a resumption request from the counselor or the counselee via the user terminal 20. In that case, the chat room status information is updated to "End of consultation" in response to the request to resume. The status is updated to a consulting status, and the consultation in the chat room is resumed. The chat room in the consultation status and the chat room in the end status are displayed on the screen of the user terminal 20. The room and the chat room may be displayed in a different manner based on the layout, color, size, etc. of the screen. For example, you can prioritize chat rooms that are currently being discussed by placing them at the top. , the brightness or color can be changed to make it more noticeable.

[0054] In addition, each consultant may request consultations from multiple groups or individuals, and may In other words, the information processing device 10 It is possible to store a plurality of chat room information items in association with one consultant.

[0055] In addition, groups and individuals receiving consultations may simultaneously use multiple chat rooms to communicate in different ways. In other words, the information processing device 10 can receive consultations from multiple users. It is possible to associate and store multiple chat room information with a group of people or one person consulted. can.

[0056] As described above, in the information processing system of this embodiment, the consultee who receives the consultation uses The system accepts input information from the terminals of the people to be consulted and provides information related to a group consisting of multiple people to be consulted. A group information storage process for storing group information to be used by the client, and A reception process for receiving consultation request information and a process for A selection process for selecting one or more groups from the plurality of groups; and a control process for executing the selection process. a selection control unit for selecting a group from which the group may be selected in the selection process, This includes selection availability information about whether the device is in a permitted state or a selection refusal state in which the device cannot be selected. If the members of the group are unable to accept consultations for any reason due to the formation of the group, In this case, the status of the group is set to selection refusal, so that the group This can prevent consultations from being requested. As a result, for example, This reduces the burden on those seeking advice as they are not inundated with consultation requests in an unfavourable situation. In addition, for the person seeking advice, it is convenient to only request advice from groups that are available to receive advice. This can shorten the time it takes from making a consultation request to receiving a response. This will make it easier for users to communicate with each other and provide convenient information. A processing system can be provided.

[0057] The preferred embodiments of the present disclosure have been described above in detail with reference to the accompanying drawings. The technical scope of the disclosure is not limited to such examples. If a person makes such a claim, he / she may make various modifications within the scope of the technical idea described in the claims. It is apparent that various modifications and variations are possible, which are of course within the scope of the present disclosure. It is understood to be within the scope of the art.

[0058] In the above embodiment, the selection process is performed based on the consultation request information and the group information. In the past, one or more groups were selected from multiple groups, but this was not limited to this. Instead, one or more consultants may be selected in the selection process. For example, one person to be consulted is selected based on the consultation request information and the information of the person to be consulted. Create a chat room that can only be viewed by the person being consulted and the person consulting, etc. Alternatively, based on the consultation request information and the information of the person to be consulted, A chat room where multiple people can be selected and only those people and the people seeking advice can access The condition for selecting an individual person to be consulted instead of a group may be, for example, Among the multiple people in a group, only a specific person can receive consultation request information (e.g. , local information, facility information, medical department information, disease information, etc.) or In this case, only one of the consultants is in the selection permission state, and the other consultants are in the selection refusal state. In the selection process, first, one or more groups are selected based on the consultation request information. The group is selected, and then further consultation requests are made from all the people in the selected group. One or more specific consultees who meet the information requirements may be selected.

[0059] The devices described in this specification may be implemented as a single device, or may be implemented in part or in whole as a single device. The part is realized by multiple devices (e.g., cloud servers) connected via a network. For example, the control unit 11 and the storage unit 12 of the information processing device 10 may be connected to each other via a network. Alternatively, the above may be realized by different servers connected via a network.

[0060] The series of processes performed by the apparatus described in this specification may be implemented by software, hardware, and The present invention may be realized by using either software or a combination of software and hardware. This may be achieved by an application program installed on the user terminal. Alternatively, the present invention may be realized via a web browser installed on a user terminal. A computer program for implementing each function of the information processing device 10 according to the embodiment is created. It is possible to install such a computer program in a PC or the like. A computer-readable recording medium having the program code stored therein may also be provided. For example, magnetic disks, optical disks, magneto-optical disks, flash memories, etc. The above computer program can be transmitted without using a recording medium, for example, via a network. The content may be distributed in a format similar to that described above.

[0061] In addition, the processes described in this specification using flow charts are not necessarily illustrated. Some process steps may be performed in parallel. Also, additional processing steps may be employed, and some processing steps may be omitted. good.

[0062] In addition, the effects described in this specification are merely illustrative or exemplary and are not limiting. In other words, the technology according to the present disclosure has the above-mentioned effects in addition to or in place of the above-mentioned effects. In addition, other effects that will be apparent to those skilled in the art from the description of this specification may be achieved.

[0063] Note that the following configurations also fall within the technical scope of the present disclosure. (Item 1) The system accepts input information from the terminals used by the people being consulted, and A group information storage process for storing group information regarding a group composed of interlocutors; A reception process for receiving consultation request information from a client terminal used by a client; Based on the consultation request information and the group information, one or more of the groups are selected. a control unit that executes a selection process for selecting the above group; The group information is in a selection permission state in which the group can be selected in the selection process. , and information processing, characterized in that it includes selection possibility information regarding whether the selection is in a selection refusal state in which the selection is not possible. system. (Item 2) The control unit is configured to control a consultation request used by at least one of the consultation requests constituting the group. 2. The information processing according to item 1, wherein the selection information is updated based on input information from a terminal. system. (Item 3) The control unit determines desired area information included in the consultation request information and desired area information included in the group information. The information processing system according to item 1 or 2, which executes the selection process based on the area information to be displayed. Stem. (Item 4) The control unit is configured to: The information processing system according to item 1 or 2, which executes the selection process based on facility information to be displayed. Stem. (Item 5) The control unit is configured to: 3. The information processing system according to item 1 or 2, which executes the selection process based on corresponding disease information. Stem. (Item 6) The control unit receives a chat room creation request from the client after the selection process. If Only the consultant and the consultants who make up the group selected by the selection process Item 1 or 2, which performs a process to generate a consultation chat room that can be browsed and entered by the user. The information processing system described herein. (Item 7) When the consultation chat room is created, the control unit sending a notification to the consultee terminal of the consultee who is a member of the associated group; An information processing system as described in item 6. (Item 8) The control unit performs the consultation based on end request information from the consultant or the consultee. Execute the process to update the chat room from the in-consultation state to the end-consultation state, item 6 or 7 An information processing system according to the present invention. (Item 9) The control unit is configured to control a group that can be viewed and input only by the consultees who constitute the group. 3. The information processing system according to item 1 or 2, which executes a process for generating an internal chat room. (Item 10) The control unit is The input information from the consultee terminal used by the consultee is received, and the consultee's personal A user information storage process for storing user information; When the consultant designates a group as a consultation target, a group is selected; A selection process for selecting one of the individuals to be consulted when an individual is designated as the consultation target; 3. The information processing system according to item 1 or 2, (Item 11) The selection process selects a plurality of groups based on the consultation request information and the group information. The information processing system according to claim 1 or 2, wherein one or more groups are selected from among the groups. (Item 12) The selection process is performed by using the consultation request information and the information of the person to be consulted included in the group information. and selecting one or more consultants from among the plurality of consultants based on the information. 2. An information processing system according to claim 2. (Item 13) The system accepts input information from the terminals used by the people being consulted, and A group information storage process for storing group information regarding a group composed of interlocutors; A reception process for receiving consultation request information from a client terminal used by a client; Based on the consultation request information and the group information, one or more of the groups are selected. a control unit that executes a selection process for selecting the above group; The group information is in a selection permission state in which the group can be selected in the selection process. , and information processing, characterized in that it includes selection possibility information regarding whether the selection is in a selection refusal state in which the selection is not possible. Device. (Item 14) The system accepts input information from the terminals used by the people being consulted, and A group information storage process for storing group information regarding a group composed of interlocutors; A reception process for receiving consultation request information from a client terminal used by a client; Based on the consultation request information and the group information, one or more of the groups are selected. A selection process for selecting the above group is performed by a computer. The group information is in a selection permission state in which the group can be selected in the selection process. A program characterized in that it includes selection possibility information regarding whether the selection is in a selection refusal state in which the selection is not possible. Hmm. (Item 15) The system accepts input information from the terminals used by the people being consulted, and a group information storage step for storing group information regarding a group composed of interlocutors; , A reception step of receiving consultation request information from a consultation terminal used by a consultant; Based on the consultation request information and the group information, one or more of the groups are selected. a selection step of selecting the above group; The group information is in a selection permission state in which the group can be selected in the selection process. , and information processing, characterized in that it includes selection possibility information regarding whether the selection is in a selection refusal state in which the selection is not possible. method. [Explanation of symbols]

[0064] 10. Information processing device 11 Control section 20 User terminal 100 Information Processing Systems

Claims

1. A group information storage process that receives input information from the client's terminal used by the client receiving the consultation and stores group information about a group consisting of multiple clients, The reception process receives consultation request information from the consultation terminal used by the person seeking consultation, The system includes a control unit that performs a selection process to select one or more groups or one or more individuals to be consulted based on the consultation request information and the group information, The information processing system is characterized in that the control unit performs a process to generate a group chat room that can be viewed and entered only by the members of the group who are being consulted.

2. The information processing system according to claim 1, wherein the control unit generates a group chat room in response to a request from a person who is to be consulted and who constitutes the group.

3. The information processing system according to claim 1, wherein the control unit automatically generates a chat room within the group when it receives input information from the client terminal and generates the group.

4. The information processing system according to claim 1 or 2, wherein the control unit generates a group chat room in which only a selected portion of the people being consulted within the group participates, in response to a request from the people being consulted who constitute the group.

5. The control unit, upon receiving a request from the consultant to create a chat room after the selection process, The information processing system according to claim 1 or 2, which performs a process to generate a consultation chat room that can be viewed and entered only by the person seeking consultation and the people who are to be consulted and who constitute the group selected by the selection process.

6. The information processing system according to claim 5, wherein the control unit transmits a notification to the consultation terminal of the person being consulted who constitutes the group associated with the consultation chat room when the consultation chat room is created.

7. The information processing system according to claim 5, wherein the control unit performs a process to update the consultation chat room from a consultation in progress to a consultation ended state based on termination request information from the consultant or the person being consulted.

8. When the consultation chat room is in the consultation termination state, the control unit shall Upon receiving a request to resume consultation from the aforementioned person seeking advice or the person being consulted, The information processing system according to claim 7, which performs a process to update the consultation chat room from the consultation ended state to the consultation in progress state in response to the request to resume the consultation.

9. The control unit, A user information storage process that receives input information from the client's terminal used by the client and stores user information about the client. The information processing system according to claim 1 or 2, which performs a selection process to select one of the groups if the person seeking advice specifies a group as the subject of the consultation, and to select one of the individual persons to be consulted if the person seeking advice specifies an individual as the subject of the consultation.

10. A group information storage process that receives input information from the client's terminal used by the client receiving the consultation and stores group information about a group consisting of multiple clients, The reception process receives consultation request information from the consultation terminal used by the person seeking consultation, The system includes a control unit that performs a selection process to select one or more groups or one or more individuals to be consulted based on the consultation request information and the group information, The control unit is characterized by performing a process to generate a group chat room that can be viewed and entered only by the members of the group who are being consulted.

11. A group information storage process that receives input information from the client's terminal used by the client receiving the consultation and stores group information about a group consisting of multiple clients, The reception process receives consultation request information from the consultation terminal used by the person seeking consultation, A selection process to select one or more groups or one or more individuals to be consulted based on the consultation request information and the group information, A process to generate a group chat room that can be viewed and edited only by the people who are consulted and make contact with the group, A program characterized by causing a computer to execute something.

12. A group information storage step that receives input information from the client's terminal used by the client receiving the consultation and stores group information about a group consisting of multiple clients, A reception step that receives consultation request information from the consultation terminal used by the person seeking consultation, The control unit performs information processing including a selection step of selecting one or more groups or one or more individuals to be consulted based on the consultation request information and the group information. The information processing method is characterized in that the control unit performs a process to generate a group chat room that can be viewed and entered only by the members of the group who are being consulted.

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