Information processing device, information processing method, and computer program

Abstract

To easily generate a work schedule table in which circumstances of an employee hiring side are considered.SOLUTION: An information processing device includes: desired shift acquisition means for acquiring desired shift information input by a worker, including at least days on which the worker desires to work at a plurality of bases; fixed work information acquisition means for acquiring fixed work information on which work has already been fixed at a first base among the plurality of bases; extraction means for extracting a shift candidate assignable to a second base in the worker based on the desired shift information and the fixed work information; and display control means for displaying an extracted shift candidate on predetermined display means.SELECTED DRAWING: Figure 15

Description

[Technical field]

[0001] The present invention relates to an information processing device, an information processing method, and a computer program. [Background technology]

[0002] There is known a technique for automatically generating work schedules for a plurality of employees (for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2021-120791 A Summary of the Invention [Problem to be solved by the invention]

[0004] With this technology, it was not possible to properly manage work schedules when one employee worked at multiple locations.

[0005] The present invention has been made in consideration of the above circumstances, and has an object to easily generate work schedules for multiple bases. [Means for solving the problem]

[0006] In order to achieve the above object, one aspect of the present invention is A desired shift acquisition means for acquiring desired shift information input by a worker, the desired shift information including at least days on which the worker desires to work at multiple locations; A confirmed work information acquisition means for acquiring confirmed work information of the worker whose work has already been confirmed at a first base among the plurality of bases; An extraction means for extracting shift candidates that can be assigned to the second base for the worker based on the desired shift information and the confirmed work information; A display control means for displaying the extracted shift options on a predetermined display means; The information processing device includes:

[0007] Another aspect of the present invention is an information processing method and a computer program corresponding to the information processing device. Effect of the Invention

[0008] According to the present invention, work schedules for multiple locations can be easily generated. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram showing an overview of a first embodiment. [Diagram 2] FIG. 1 is a diagram illustrating an example of the configuration of a shift management system. [Diagram 3] FIG. 2 illustrates an example of a hardware configuration of a server. [Figure 4] FIG. 2 is a block diagram showing a functional configuration of a server. [Diagram 5] 3 is a block diagram showing the functional configuration of a user terminal and a worker terminal. FIG. [Figure 6] 13 is a flowchart showing a process flow of the server. [Figure 7] 13 is a flowchart showing a process flow of a user terminal. [Figure 8] 13 is a flowchart showing a processing flow of a worker terminal. [Figure 9] FIG. 13 is a diagram showing an example of a screen display of a shift management system. [Figure 10] FIG. 13 is a diagram showing an example of a screen display of a shift management system. [Figure 11] FIG. 13 is a diagram showing an example of a screen display of a shift management system. [Figure 12] FIG. 13 is a diagram showing an example of a screen display of a shift management system. [Figure 13] FIG. 13 is a diagram showing an example of a screen display of a shift management system. [Figure 14] FIG. 13 is a diagram showing an overview of a second embodiment. [Figure 15]FIG. 2 is a block diagram showing a functional configuration of a server. [Figure 16] 13 is a flowchart showing a process flow of the server. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] (First embodiment) <Summary> Hereinafter, the present embodiment will be described in detail with reference to the accompanying drawings. Fig. 1 is a diagram showing an overview of the present embodiment (first embodiment). Fig. 1 shows a shift management system in the present embodiment that manages the shifts of workers working at a convenience store or the like. In general shift management, employers assign work to desired shifts submitted by workers, but in this embodiment, we will describe a shift management system that can assign desired shifts to the employer's work (model shifts). Specifically, in this embodiment, a model shift is provided in advance from the headquarters as shown in Fig. 1. Then, the server 1 transmits it to each base (store), such as a convenience store (Store A) and a convenience store (Store B). At each base, a user (e.g., a franchise owner or a store manager) performs a task of assigning the above-mentioned work shifts submitted by workers to the model shift obtained from the server 1 (shift management task). This will prevent excessive requests for shifts, reducing unnecessary labor costs while allowing appropriate personnel deployment for necessary tasks.

[0011] An employer is an employer, manager of an undertaking, or any other person who acts on behalf of an employer in matters relating to the workers of that undertaking. Employers include, for example, business owners, directors, department managers, section managers, factory managers, store managers, etc., but in this embodiment, we will mainly explain an example in which the employer is a store manager who manages the work shifts of workers at a convenience store, etc.

[0012] A worker is a person who is employed in a business or office, regardless of the type of occupation, and who is paid a wage, etc. Workers include, for example, full-time employees, part-time workers, and other short-term workers such as casual employees, but this embodiment will mainly describe an example in which the workers are non-regular workers such as casual employees. In this embodiment, the term "worker" also includes those to whom some labor is entrusted, such as "contracted work" or "contract work." A worker can also be considered as a person who supplies labor.

[0013] A shift is a management table that shows the employer's tasks and the employee's work preferences for a specific day and time period. Shifts are typically expressed in table format.

[0014] A desired shift is information about work submitted by a worker. A desired shift includes work days (work days of the week), work hours (start time, end time), etc. In addition, a desired shift may also include a work location, work area, work hours, etc.

[0015] A model shift is information about a task that is predetermined by a user. For example, in a convenience store, tasks include cashiering and stocking. For example, in a restaurant, tasks include kitchen and hall. In general, the expected sales and number of customers per day at each location often differ between weekdays and holidays. Therefore, for example, a model shift for weekdays and a model shift for holidays can be prepared in advance, and a model shift suitable for the corresponding day can be used. Note that model shifts can be set, including the above-mentioned weekdays and holidays, taking into consideration, for example, the following conditions. -Schedule information (e.g. weekdays, holidays, national holidays, etc.) Weather information (e.g. weather, temperature, humidity, etc.) Location information (e.g., distance from the nearest station, residential area, nearby business bases, and stores in the same industry, etc.) Event information (e.g. whether there is an event, the genre, etc.)

[0016] In this embodiment, the user (store manager) obtains the model shift described later from the headquarters, but this is not limited to this, and the user may create the model shift himself / herself. In this case, it is not essential for the server 1 to obtain the model shift from the headquarters. Furthermore, each base may create a model shift (a model shift unique to the base) by customizing the model shift acquired from the headquarters based on, for example, the above conditions. The details of this embodiment will be described below.

[0017] <System configuration> FIG. 2 is a diagram illustrating an example of the configuration of the shift management system. The shift management system is configured by connecting a server 1, a user terminal 2 (demand side terminal), worker terminals 3-1 to 3-n (n is an integer value of 1 or more) (supply side terminals) via a network N. The network N is, for example, the Internet, a LAN (Local Area Network), a VPN (Virtual Private Network), etc.

[0018] The server 1 is a server (information processing device) that manages the entire shift management system. For example, the server 1 acquires user information (demand side information; information on users who demand labor), model shifts, and the like, transmitted from the user terminal 2. Examples of employer information include information regarding the employer's sales, information regarding the base, information regarding the type of work or job type (hereinafter referred to as "job") of employees such as kitchen clerk or hall clerk, information regarding employees, information regarding the employer's organization itself, and information regarding the management of the organization. In addition, the server 1 acquires worker information (supplier information; information on the labor supply side consisting of n workers who supply labor) relating to workers (labor suppliers) provided from the worker terminal 3. Examples of worker information include desired shift information (shift information), worker's personal information, ID, password, etc. In addition, the server 1 assigns a desired shift to a model shift in response to an instruction transmitted from the user terminal 2. The server 1 adjusts the imbalance between labor demand and supply that may occur as a result of allocating the desired shift to the model shift in response to an instruction transmitted from the user terminal 2. Specifically, the server 1 corrects the imbalance between labor demand and supply by adjusting the desired shift to match the model shift. The server 1 also controls the display unit of the user terminal 2 to display (report) the results of the desired shift adjustment made when correcting the imbalance between labor demand and supply. Specifically, the server 1 transmits information indicating the results of the desired shift adjustment (hereinafter referred to as "adjustment result information") to the user terminal 2. Details of these processes by the server 1 will be described later.

[0019] The user terminal 2 is an information processing device such as a personal computer, a smartphone, or a tablet terminal. The user terminal 2 is operated by a user, a store manager, a team leader, or the like, who is a party that demands labor. For example, the user terminal 2 transmits input user information to the server 1. In addition, the user terminal 2 displays the adjustment result information transmitted from the server 1 on a user interface. Details of these processes performed by the user terminal 2 will be described later. It is assumed that there are multiple user terminals 2 for each user (user terminal 2-1, ...user terminal 2-n; n is a natural number equal to or greater than 1), but when no particular distinction is made, they will be referred to as user terminal 2.

[0020] The worker terminal 3 is an information processing device such as a personal computer, smartphone, or tablet terminal. The worker terminal 3 is operated by a worker (a person employed in a business or office, regardless of the type of occupation, who is paid a wage) who supplies labor, an employee (for example, a full-time employee, a part-time employee, a casual employee, etc.). For example, the worker terminal 3 transmits input worker information to the server 1. In addition, the worker terminal 3 displays information regarding adjustment of the desired shift transmitted from the server 1 on a user interface, and transmits the information input to the user interface to the server 1. Details of these processes by the worker terminal 3 will be described later. It is assumed that there are multiple worker terminals 3 for each worker (worker terminal 3-1, ...worker terminal 3-m; m is a natural number greater than or equal to 1), but when no distinction is made, they will be referred to as worker terminal 3.

[0021] <Hardware configuration> 3 is a block diagram showing a hardware configuration of the server 1 according to this embodiment. The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0022] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 to the RAM 13. The RAM 13 also stores data and the like required for the CPU 11 to execute various processes. The CPU 11, the ROM 12, and the RAM 13 are interconnected via a bus 14. An input / output interface 15 is also connected to this bus 14.

[0023] An output unit 16, an input unit 17, a memory unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15. The output unit 16 is composed of a display, a speaker, etc., and outputs various information as images and sounds. The input unit 17 is composed of a keyboard, a mouse, etc., and inputs various information. The memory unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), etc., and stores various data. The communication unit 19 communicates with other devices via a network N including the Internet.

[0024] Removable media 21, which may be a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, is appropriately attached to the drive 20. Programs read from the removable media 21 by the drive 20 are installed in the storage unit 18 as necessary. The removable media 21 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

[0025] Although not shown, the user terminal 2 and the worker terminal 3 have the same hardware configuration as the hardware configuration shown in FIG.

[0026] <Functional configuration> <Server 1 Functional Configuration> FIG. 4 is a block diagram showing the functional configuration of the server 1. As shown in FIG. In the CPU 11 of the server 1, when it operates, a model shift acquisition unit 31, a model shift generation unit 32, a desired shift acquisition unit 33, an allocation unit 34, an adjustment unit 35, a work result information acquisition unit 36, a display control unit 37, and the like function.

[0027] The model shift acquisition unit 31 acquires the above-mentioned user information from the user terminal 2. The user information acquired by the model shift acquisition unit 31 is stored in the user information DB 41 and managed. Moreover, the model shift acquisition unit 31 acquires the model shift from (a terminal not shown in) the headquarters shown in Fig. 1. Note that the model shift may be generated by the model shift generation unit 32 described later, and in this case, it is not essential for the model shift acquisition unit 31 to acquire the model shift from the headquarters.

[0028] The model shift generation unit 32 generates a model shift for each base based on the above-mentioned user information acquired by the model shift acquisition unit 31. In addition, the model shift generation unit 32 generates a model shift for each base. Specifically, the model shift generation unit 32 generates a model shift for each base based on, for example, past sales amounts and target sales amounts for each company, region, and base, target numbers of past visitors, and the number of workers required for each situation (busy season, normal season, etc.). The model shift generation unit 32 can generate a model shift for each business. The model shifts generated by the model shift generation unit 32 are stored and managed in the model shift DB 42. The model shifts generated by the model shift generation unit 32 and specific examples of model shifts will be described later. The user may use the model shift obtained from the headquarters as is. In this case, it is not essential for the model shift generating unit 32 to generate a model shift for each base.

[0029] The desired shift acquisition unit 33 acquires worker information including the desired shift transmitted from each of the worker terminals 3-1 to 3-n. The worker information acquired by the desired shift acquisition unit 33 is stored and managed in the worker information DB 43. In addition, the desired shift acquisition unit 33 acquires the desired shift of each worker transmitted from each of the worker terminals 3-1 to 3-n. The desired shift generated by the desired shift acquisition unit 33 is stored and managed in the desired shift DB 44. The desired shift may be generated by a desired shift generating unit (not shown) based on the worker information described above. Here, the desired shift can be generated for each task. Specifically, the desired shift generating unit (not shown) generates the desired shift according to the worker's desires and the worker's labor supply capacity. The worker's labor supply capacity is evaluated based on past experience, work execution ability, proficiency, etc.

[0030] The allocation unit 34 allocates the desired shift to the model shift. When allocating the desired shift to the model shift, the allocation unit 34 can take into consideration information on the labor supply capacity of the worker. In addition, the allocation unit 34 can allocate the desired shift to the model shift for each task. Here, the allocation unit 34 can automatically perform the process of allocating the desired shift to the model shift, or can perform the process of allocating the desired shift to the model shift based on an allocation instruction from the user. As an automatic allocation process, for example, the allocation unit 34 can compare the times of specified tasks in a model shift with the times of the desired shift for a specified worker, and preferentially allocate the combination with the most overlapping time periods (automatic allocation pattern 1). Furthermore, when the overlapping time periods are the same, the allocation unit 34 can allocate preferentially according to the desired working hours. For example, it is preferable to allocate preferentially to the person with the shortest working hours (automatic allocation pattern 2). The allocation unit 34 may also automatically allocate based on the skill information, experience information, and the like of the workers that are stored in advance in the storage unit 18 (automatic allocation pattern 3). The above-mentioned patterns are merely examples, and various patterns may be provided and combined to perform automatic allocation. <Automatic allocation pattern 1> Model shift kitchen work: 9am to 5pm Worker A's desired shift: 10:00 to 12:00 (overlapping time period: 2 hours) Worker B's desired shift: 9:00 to 20:00 (overlapping time period: 8 hours) →Worker B, who has many overlapping hours, is assigned to kitchen work. <Automatic allocation pattern 2> Model shift kitchen work: 9am to 5pm Worker A's desired shift: 9:00 to 18:00 (desired regular working hours: 9 hours) Worker B's desired shift: 9:00 to 20:00 (desired working hours: 11 hours) →Worker A, who has fewer desired working hours, is assigned to kitchen work. <Automatic allocation pattern 3> Model shift kitchen work: 9am to 5pm Worker A's desired shift: 9:00 to 17:00 (kitchen work experience: 3 years) Worker B's desired shift: 9:00 to 17:00 (kitchen work experience: 1 year) →Worker A, who has the most work experience, is assigned to kitchen work. When the allocation process is performed based on an allocation instruction from an employer, the allocation instruction may be an instruction for one worker, an instruction for multiple workers, or an instruction for all workers. Furthermore, when the allocation process is performed based on an allocation instruction from a user, the allocation instruction may be an instruction for one task, an instruction for multiple tasks, or an instruction for all tasks.

[0031] The adjustment unit 35 performs adjustments to correct imbalances between labor demand and supply that may occur as a result of the allocation process by the allocation unit 34. Specifically, the adjustment unit 35 corrects the imbalance by adjusting the desired shift to match the model shift. The adjustment of the desired shift is performed by decreasing or increasing the time slots indicated by the desired shift to match the time slots indicated by the model shift. For example, if Worker A's desired shift (9:00 to 17:00) is assigned to "hall work" (10:00 to 12:00) on the employer's model shift on a specific date, an imbalance will occur in which Worker A cannot work the time slots of 9:00 to 10:00 and 12:00 to 17:00, even though he originally wanted to work those times. In this case, for example, in response to the employer's instructions, the adjustment unit 35 adjusts Worker A's working hours to be extended beyond 10:00 to 12:00. The result of the adjustment made by the adjustment unit 35 is notified to the user (displayed on the user terminal 2) as adjustment result information.

[0032] In addition, among the adjustments made by adjustment unit 35, reducing the time periods indicated by the desired shift means narrowing down the time periods indicated by the original desired shift (e.g., 9:00 to 17:00) to a portion of the time periods (e.g., 13:00 to 17:00). In contrast, lengthening the time period indicated by the desired shift means increasing the time period indicated by the desired shift to match the time period indicated by the model shift because the original desired shift cannot fill the model shift.

[0033] Here, if the desired shift time slot is insufficient in the model shift time slot, the adjustment unit 35 performs control to notify the user. In other words, if there are insufficient workers for the work scheduled by the user in the model shift, the adjustment unit 35 performs control to notify the user. Then, the adjustment unit 35 makes a proposal to the target worker about adding a new time slot to the time slots indicated by the desired shift (so-called a help request). Specifically, the adjustment unit 35 generates information (hereinafter referred to as "help information") related to the proposal about adding a new time slot to the time slots indicated by the desired shift, and controls to notify the labor supply side. Note that a specific example of an imbalance between labor demand and supply that occurs as a result of the allocation process will be described later. Also, a specific example of a user interface displayed on the user terminal 2 when generating help information will be described later.

[0034] The labor result information acquisition unit 36 ​​acquires labor result information indicating the results of labor supply by the labor supplier. The labor result information can include text data and image (moving image and still image) data. For example, it can include a check comment by the base manager (store manager) after the cleaning work is completed, a record photo of the finished state, etc. The work result information may also include the degree of fulfillment of the model shift with respect to the desired shift. The "degree of fulfillment" may be expressed in units such as percentages. For example, if the degree of fulfillment is "70%," it means that the employee was able to work 70% of the desired shift. The work result information acquired by the work result information acquisition unit 36 ​​is stored and managed in the work result information DB 45, and is used to evaluate the worker. For example, the degree of completion of the work, such as whether the work was completed in a short time, is evaluated based on the work result information. The results of the worker evaluation are used for feedback, reflection on wages, etc.

[0035] The display control unit 37 controls the transmission of various information to each of the user terminal 2 and the worker terminal 3. For example, the display control unit 37 controls the display of various information, such as adjustment result information generated by the adjustment unit 35, on the display units of the user terminal 2 and the worker terminal 3. The display control unit 37 also controls the transmission of help information generated by the adjustment unit 35 to the worker terminal 3. The display control unit 37 also controls the transmission of result information acquired by the work result information acquisition unit 36 ​​to the user terminal 2.

[0036] <Functional configuration of user terminal 2> FIG. 5(A) is a block diagram showing the functional configuration of the user terminal 2. As shown in FIG. In the control section (not shown) of the user terminal 2, an information acquisition section 51, an information management section 52, a transmission control section 53, and a display control section 54 function.

[0037] The information acquisition unit 51 acquires various information. For example, the information acquisition unit 51 acquires information input to a user interface. Examples of information input to the user interface include user information, information input to assign a desired shift to a model shift, and the like. The information acquisition unit 51 also acquires information transmitted to the user terminal 2 from each of the server 1, the worker terminal 3, and an external device. Examples of information transmitted to the user terminal 2 include a model shift, a desired shift, and adjustment result information.

[0038] The information management unit 52 stores and manages various information in a database. For example, the information management unit 52 stores and manages user information, model shifts, desired shifts, adjustment result information, etc. in a database provided in the storage unit 18.

[0039] The transmission control unit 53 controls the transmission of various information to the server 1 and the worker terminal 3. For example, the transmission control unit 53 controls the transmission of information input to a user interface to the server 1. Information input to the user interface includes user information, information input to assign a desired shift to a model shift, and the like.

[0040] The display control unit 54 controls the display of various information on the display unit. For example, the display control unit 54 controls the display of a user interface on the display unit. The user interface displays model shifts, desired shifts, adjustment result information, and the like. Specific examples of the user interface displayed on the display unit of the user terminal 2 will be described later.

[0041] <Functional configuration of worker terminal 3> FIG. 5(B) is a block diagram showing the functional configuration of the worker terminal 3. In the control section of the worker terminal 3, an information acquisition section 61, an information management section 62, a transmission control section 63, and a display control section 64 function.

[0042] The information acquisition unit 61 acquires various information. For example, the information acquisition unit 61 acquires information input to a user interface. Examples of information input to a user interface include a desired shift. The information acquisition unit 61 also acquires information transmitted to the worker terminal 3 from each of the server 1, the user terminal 2, and an external device. Examples of information transmitted to the worker terminal 3 include help progress, adjustment result information, and the like.

[0043] The information management unit 62 stores and manages various types of information in a database. For example, the information management unit 62 stores and manages worker information in a database (for example, worker information DB 43) provided in the storage unit 18.

[0044] The transmission control unit 63 controls the transmission of various information to the server 1 and the user terminal 2. For example, the transmission control unit 63 controls the transmission of information input to a user interface to the server 1. Information input to the user interface includes worker information, work result information, and the like.

[0045] The display control unit 64 controls the display of various information on the display unit. For example, the display control unit 64 controls the display of a user interface on the display unit. The user interface displays help information, adjustment result information, and the like. Specific examples of the user interface displayed on the display unit of the worker terminal 3 will be described later.

[0046] <Processing content> <Processing details of Server 1> FIG. 6 is a flowchart showing the flow of processing by the server 1. The server 1 determines whether or not there is user information from the user terminal 2, and if there is (YES in step S601), acquires the transmitted user information (step S602). The server 1 then acquires model shifts for each business and each base based on the user information acquired in step S602 (step S603). On the other hand, if there is (NO in step S601) no user information from the user terminal 2, the server 1 repeats step S601 until user information is transmitted from the user terminal 2.

[0047] The server 1 determines whether or not there is worker information from each of the worker terminals 3-1 to 3-n, and if there is (YES in step S604), acquires the worker information (step S605). The server 1 then acquires the desired shift based on the worker information acquired in step S605 (step S606). On the other hand, if there is (NO in step S604) no worker information from each of the worker terminals 3-1 to 3-n, the server 1 repeats step S604 until worker information is sent from each of the worker terminals 3-1 to 3-n.

[0048] The server 1 assigns the desired shift to the model shift (step S607). If an imbalance between labor demand and supply occurs as a result of the assignment process in step S607 (YES in step S608), the server 1 corrects the imbalance by adjusting the desired shift to match the model shift (step S609). The server 1 then transmits the result of the adjustment in step S609 to the user terminal 2 (step S610). On the other hand, if an imbalance between labor demand and supply does not occur as a result of the assignment process in step S607 (NO in step S608), that is, if a task is assigned to a time period according to the desired shift of a specific worker A, the server 1 transmits the result of the assignment process in step S607 to the user terminal 2 without making any adjustment (step S611).

[0049] When the server 1 receives result information from each of the worker terminals 3-1 to 3-n by the processing of step S817 described below (YES in step S612), the server 1 acquires the transmitted result information (step S613). The server 1 then transmits the result information acquired in step S613 to the user terminal 2 (step S614). On the other hand, if result information has not been transmitted from each of the worker terminals 3-1 to 3-n (NO in step S612), the server 1 repeats step S612 until result information is transmitted from each of the worker terminals 3-1 to 3-n.

[0050] <Processing details of user terminal 2> FIG. 7 is a flowchart showing the flow of processing by the user terminal 2. When an operation for displaying a user interface is performed (YES in step S701), the user terminal 2 displays the user interface on the display unit (step S702). On the other hand, when an operation for displaying a user interface is not performed (NO in step S701), the user terminal 2 repeats step S701 until an operation for displaying a user interface is performed.

[0051] When user information is input to the user interface (YES in step S703), the user terminal 2 acquires the input user information (step S704). Then, the user terminal 2 transmits the user information acquired in step S704 to the server 1 (step S705). On the other hand, when user information has not been input to the user interface (NO in step S703), the user terminal 2 repeats step S703 until user information is input to the user interface.

[0052] When the model shift and the desired shift are transmitted from the server 1 (YES in step S706), the user terminal 2 acquires the transmitted model shift and the desired shift (step S707). Then, the user terminal 2 displays the model shift and the desired shift on the user interface (step S708). On the other hand, when the model shift and the desired shift are not transmitted from the server 1 (NO in step S706), the user terminal 2 repeats step S706 until the model shift and the desired shift are transmitted from the server 1.

[0053] When an input operation is performed to assign a desired shift to a model shift (YES in step S709), the user terminal 2 acquires the input information (step S710). Then, the user terminal 2 transmits the input information acquired in step S710 to the server 1 (step S711). On the other hand, when an input operation is not performed to assign a desired shift to a model shift (NO in step S709), the user terminal 2 repeats step S709 until an input operation is performed to assign a desired shift to a model shift.

[0054] When the result of the desired shift adjustment is transmitted from the server 1 (YES in step S712), the user terminal 2 acquires the result of the desired shift adjustment (step S713) and displays the result of the desired shift adjustment on the user interface (step S714). On the other hand, if the result of the desired shift adjustment is not transmitted from the server 1 (NO in step S712), the user terminal 2 repeats step S712 until the result of the desired shift adjustment is transmitted from the server 1.

[0055] <Processing details of worker terminal 3> FIG. 8 is a flowchart showing the process flow of the worker terminal 3. When an operation to display the user interface is performed (YES in step S801), the worker terminal 3 displays the user interface on the display unit (step S802). On the other hand, when an operation to display the user interface is not performed (NO in step S801), the worker terminal 3 repeats step S801 until an operation to display the user interface is performed.

[0056] When worker information is entered into the user interface (YES in step S803), the worker terminal 3 acquires the entered worker information (step S804). Then, the worker terminal 3 transmits the worker information acquired in step S804 to the server 1 (step S805). On the other hand, if worker information has not been entered into the user interface (NO in step S803), the worker terminal 3 repeats step S803 until worker information is entered into the user interface.

[0057] When the progress of the desired shift adjustment is sent from the server 1 (YES in step S806), the worker terminal 3 acquires the transmitted progress of the desired shift adjustment (step S807) and displays the acquired progress of the desired shift adjustment on the user interface (step S808). Then, the processing of the worker terminal 3 proceeds to step S809. On the other hand, if the progress of the desired shift adjustment has not been sent from the server 1 (NO in step S806), the worker terminal 3 repeats step S806 until the progress of the desired shift adjustment is input to the user interface.

[0058] When an input operation to change the desired shift is performed (YES in step S809), the worker terminal 3 acquires the input information (step S810) and transmits the acquired input information to the server 1 as worker information (step S811). On the other hand, if an input operation to change the desired shift is not performed (NO in step S809), the worker terminal 3 repeats step S809 until an input operation to change the desired shift is performed in the user interface.

[0059] When the result of the desired shift adjustment is sent from the server 1 (YES in step S812), the worker terminal 3 acquires the transmitted result of the desired shift adjustment (step S813) and displays the acquired result of the desired shift adjustment on the user interface (step S814). On the other hand, if the result of the desired shift adjustment is not sent from the server 1 (NO in step S812), the worker terminal 3 repeats step S812 until the result of the desired shift adjustment is sent from the server 1.

[0060] When an operation to input result information is performed (YES in step S815), the worker terminal 3 acquires the input result information (step S816) and transmits the acquired result information to the server 1 (step S817). On the other hand, if an operation to input result information is not performed (NO in step S815), the worker terminal 3 repeats step S815 until an operation to input result information is performed.

[0061] <Screen display example> 9(A) to 13(B) are diagrams showing examples of screen displays of the shift management system. 9(A) and 9(B) are diagrams showing specific examples of user interfaces when the process of allocating desired shifts to model shifts is performed based on an allocation instruction from a user. The user interface shown in FIG. 9(A) shows the relationship between model shifts and desired shifts for a certain day of a certain restaurant in a manner that allows a user to see the relationship at a glance. Specifically, frames Wd1 to Wd6 showing model shifts for each task of a certain restaurant and frames Ws1 to Ws4 showing the desired shifts of each of workers A to D engaged in the task of the restaurant are associated with the same time axis.

[0062] Both slots Wd1 and Wd2 indicate model shifts for kitchen work, and the corresponding time periods are 10:00 to 15:00 for slot Wd1 and 13:00 to 22:00 for slot Wd2. In other words, a user (e.g., a restaurant manager) sets two types of model shifts for kitchen work between 10:00 and 22:00.

[0063] The slots Wd3 to Wd6 all show model shifts for hall work, and the corresponding time periods are: Wd3 from 9:00 to 15:00, Wd4 from 9:00 to 17:00, Wd5 from 15:00 to 22:00, and Wd6 from 13:00 to 22:00. In other words, the user has set four types of model shifts for hall work between 9:00 and 22:00.

[0064] Slot Ws1 shows the desired shift for Worker A, who wishes to work from 9:00 to 19:00. Slot Ws2 shows the desired shift for Worker B, who wishes to work from 9:00 to 16:00. Slot Ws3 shows the desired shift for Worker C, who wishes to work from 13:00 to 22:00. Slot Ws4 shows the desired shift for Worker D, who wishes to work from 16:00 to 22:00.

[0065] 9B shows a specific example of an input operation for a user to instruct an allocation, in which a frame showing a desired shift is overlapped with a frame showing a model shift. For example, assume that a user wants to allocate worker A to frame Wd1 showing a model shift for kitchen work from 10:00 to 15:00. In this case, the user successively performs an operation of selecting frame Ws1 showing worker A's desired shift and an operation of overlapping frame Wd1 showing the model shift for kitchen work.

[0066] For example, the user clicks on the frame Ws1 and performs an operation of moving (dragging) the frame Ws1 so that it overlaps with the frame Wd1. Then, as shown in FIG. 9(B), the appearance of the frame Wd1 changes, and areas D1 and D2 that are the differences between the frame Ws1 and the frame Wd1 are visualized. The areas D1 and D2 indicate an imbalance that has occurred between the demand and supply of labor, and are displayed with an appearance (such as a different color) different from the appearance of the frame Wd1. The areas D1 and D2 are also visualizations of a part of the frame Ws1 that has been adjusted to correct the imbalance that has occurred between the demand and supply of labor. The adjustment can be performed, for example, in response to an instruction to move the right or left end of the frame Wd1. The order of overlapping does not matter, and the frame indicating the desired shift may be overlapped with the frame indicating the model shift.

[0067] With frame Wd1 selected, the user presses button B1 labeled "Confirm." Then, although not shown, frame Wd1 becomes hidden and the appearance of frame Ws1 changes to a state in which the contents of frame Wd1 can be recognized. This allows the user to understand at a glance that frame Ws1 has been assigned to frame Wd1. Note that the user can also display the hidden frame Wd1 again by performing a predetermined operation to cancel the assignment.

[0068] 10(A) and 10(B) show specific examples of user interfaces in which the process of allocating desired shifts to model shifts is automatically performed by the shift management system. In the user interface shown in FIG. 10(A), similar to the example of FIG. 9(A) above, the frames Wd1 to Wd6 showing model shifts for each task of a certain restaurant and the frames Ws1 to Ws4 showing the desired shifts of each of the workers A to D engaged in the task of the restaurant are associated with the same time axis.

[0069] Here, suppose that the user wishes to assign one of workers A to C to the slots Wd1 and Wd2, which indicate model shifts for kitchen work. In this case, as shown in FIG. 10(A), the user performs an operation to select slots Wd1 and Wd2 and an operation to select slots Ws1 to Ws3, and then presses button B2 labeled "Assign." Then, an assignment process is performed for the selected slots (slots Wd1 and Wd2, and slots Ws1 to Ws3). FIG. 10(B) shows an example of the results of the assignment process.

[0070] In the example of FIG. 10(B), a part of the slot Ws1 is assigned to the slot Wd1, and the slot Ws3 is assigned to the slot Wd2. That is, in the example of FIG. 10(B), workers A and C are assigned to the slots Wd1 and Wd2 indicating the model shift of kitchen work, and worker B is excluded from the allocation target. As shown in FIG. 10(A) above, the slots Ws1 and Ws2 indicating the desired shifts of workers A and B can both be allocated to the slot Wd1 indicating the model shift of kitchen work. However, in the allocation process of the shift management system, a part of the slot Ws1 indicating the desired shift of worker A is allocated, and the slot Ws2 indicating the desired shift of worker B is excluded from the allocation target. This is the result of considering information on the labor supply capacity of each of workers A and B in the allocation process of the shift management system.

[0071] For example, if Worker A is rated higher than Worker B for labor supply ability in kitchen work, it is expected that Worker A will be able to contribute more to the sales of the base than Worker B. For this reason, Worker A will be more likely to be assigned than Worker B. However, this is just one example. For example, two slots Wd indicating model shifts may be set for the same time period, and one of the slots Wd may be assigned to a slot Ws indicating a desired shift of a veteran worker, and the remaining slot Wd may be assigned to a slot Ws indicating a desired shift of a less experienced worker.

[0072] In addition, during times when the number of workers deployed is low, experienced workers may be more likely to be assigned, and during times when the number of workers deployed is high, inexperienced workers may be more likely to be assigned. Furthermore, workers may be able to supply labor not only at their home base, but also at bases other than their home base. In this case, the home base may be preferentially assigned. Furthermore, if preparation or cleaning or other tasks are required, the number of workers may be increased, and an alert may be issued if the cumulative working time limit is exceeded or if workers are assigned to a time period when they cannot work.

[0073] In addition, learning functions (AI) can also be used for the above allocation. For example, allocation may be performed automatically using a learning model that has learned past allocation performance data (trends). In addition, for example, when automatically allocating, it is possible to take into account the skill information of the worker, determine whether there are any labor violations (overtime), whether the cumulative working hours have exceeded the worker's desired amount (resulting in the salary income to which dependent deductions are applicable), etc. Also, for example, when automatically allocating, the priority conditions of the workers to be allocated may be taken into consideration. In addition, the assigned data may be automatically reflected in the worker's (employee's) desired shift. In addition, if the store manager manually changes the allocation data after automatic allocation, the log information of the change may be acquired and compared with the sales record to obtain the above-mentioned allocation record data. Based on the sales record, the existing model shift provided by the headquarters may be modified, or a new model shift may be generated based on the manually changed allocation data. In addition, the model shift may be provided with a function to issue an alert when there is a shift that has not been automatically assigned. For the shift that has not been automatically assigned, a system may be set up to automatically recruit workers who are available to work. Also, for the entire desired shift, the time slots that have actually been assigned may be displayed to be distinguished (for example, by color) from the time slots that have not been assigned. By doing as described above, it is possible to optimize the allocation of workers' desired shifts to a model shift that optimizes the business.

[0074] The above allocation may be performed taking into consideration attendance records for a given period in the past (for example, the past month). Here, it is advisable to obtain the worker's location information and acceleration information as attendance records (data). Location and acceleration information can be obtained, for example, using IoT devices (e.g., smart watches; cybermetrics). This allows you to assign workers in a way that avoids, for example, having them in the same position (e.g., the kitchen) for three days at a time, thus reducing worker demotivation. In addition, when the allocation data created by the above-mentioned learning function (AI) is manually changed, the changed allocation data may be learned (re-learned; feedback).

[0075] In this way, the user can select multiple frames indicating model shifts and multiple frames indicating desired shifts, and the shift management system can assign within the selected range, but it is also possible to perform the assignment process all at once without selecting the assignment range. Specifically, as shown in Figure 10(A), when the button B3 labeled "Allocate All at Once" is pressed, assignment is performed for all frames Wd1 to Wd6 indicating model shifts and all desired shifts Ws1 to Ws4.

[0076] In this case, the user's convenience is improved because the operation of selecting the slot Wd showing the model shift or the slot Ws showing the desired shift is not required. In addition, allocation is realized that takes into account the labor supply capacity of each worker's work. For example, in the example of FIG. 10(A), the slot Wd1 showing the model shift for kitchen work and the slot Wd3 showing the model shift for hall work can be candidates for allocation to both the slot Ws1 showing the desired shift for worker A and the slot Ws2 showing the desired shift for worker B.

[0077] Here, let us assume that the worker information includes, for example, information indicating that worker A is good at kitchen work and information indicating that worker B is good at hall work, as information regarding labor supply capacity. In this case, the shift management system can assign, for example, slot Ws1 to slot Wd1 and slot Ws2 to slot Wd3 based on the worker information. This allows each worker to perform the work they are good at, so it is possible to create a work schedule that takes into account the labor supply capacity of each worker.

[0078] Fig. 11 shows a specific example of a user interface displayed on the display unit of the user terminal 2 when a user selects a model shift. The user interface shown in Fig. 11 displays information on registered model shifts together with a notation of "model shift list". Specifically, each piece of model shift information, "model shift name", "total man-hours", "applied conditions", "sales plan", and "operation", is displayed for each registered model shift.

[0079] Of the information on registered model shifts, "model shift name" refers to the registered name of the model shift. "Total man-hours" refers to the number of workers deployed per hour. "Applicable conditions" refers to the attributes of the day on which the model shift is applied (day of the week, holidays, etc.). "Sales plan" refers to the planned amount of sales for the day on which the model shift is applied. "Operation" refers to information for accessing detailed information on the model shift. In the example of FIG. 11, a button B4 is displayed that can be pressed to access detailed information on the model shift. A specific example of the information displayed when button B4 is pressed will be described later with reference to FIG. 12.

[0080] In the example of FIG. 11, the model shift name "Saturdays and Sundays (busy)" has a total man-hours of "53 man-hours", an applicable condition of "every week, Saturday, Sunday, holiday", and a sales plan of "250,000" (yen). In other words, the model shift name "Saturdays and Sundays (busy)" is a model shift model that is applied to busy days among Saturdays, Sundays, and holidays every week. Also, the model shift name "Saturdays and Sundays (normal)" has a total man-hours of "29.5 man-hours", an applicable condition of "every week, Saturday, Sunday, holiday", and a sales plan of "150,000" (yen). In other words, the model shift name "Saturdays and Sundays (normal)" is a model shift model that is applied to normal days that are not busy days among Saturdays, Sundays, and holidays every week.

[0081] Also, in the example of FIG. 11, the model shift name "weekdays (normal)" has a total man-hours of "60 man-hours", an applicable condition of "every week, Monday, Tuesday, Wednesday, Thursday, Friday", and a sales plan of "150,000" (yen). In other words, the model shift name "weekdays (normal)" is a model shift model that is applied to normal days that are not busy days among Monday to Friday of every week. Also, the model shift name "weekdays (busy)" has a total man-hours of "67.75 man-hours", an applicable condition of "every week, Monday, Tuesday, Wednesday, Thursday, Friday", and a sales plan of "300,000" (yen). In other words, the model shift name "weekdays (busy)" is a model shift model that is applied to busy days among Monday to Friday of every week.

[0082] Fig. 12 shows a specific example of a user interface that is displayed when button B4 in Fig. 11 is pressed. The user interface in Fig. 12 shows detailed information about the model shift name "Saturday and Sunday (busy)" among the model shifts shown in Fig. 11.

[0083] As shown in FIG. 12, the model shift is displayed in the upper display area F1, with the number of customers, total man-hours, base name, and work as models, each displayed on the same time axis. In addition, a frame showing the model shift that is a model for each work is displayed in the middle display area F2. In the example of FIG. 12, two frames showing the model shift that is a model for kitchen work are displayed, one frame shows a line L1 with the word "trainer", and the other frame shows a line L2 with the word "mop polishing". These displays visualize the time periods of important detailed work that constitutes kitchen work. Important detailed work can be set in advance, for example, at each base. By visualizing the time periods of important detailed work, it is possible to improve the efficiency of allocation of desired shifts.

[0084] Also, in the lower display area F3, the model information such as the total number of customers, total man-hours, man-hour sales, estimated labor costs, labor-hour surplus / deficiency, and labor cost rate are displayed, as well as a button B5 to be pressed when saving the model shift and a button B6 to be pressed when adding a new job to the model shift. Also, outside the model shift, a selection button B7 to be pressed when specifying the number of frames to display showing the model shift is displayed.

[0085] Fig. 13(A) shows a specific example of a user interface displayed on the user terminal 2 when generating help information. As shown in Fig. 13(A), the user interface displays, together with the notation "Create new help", various buttons for specifying the base name, "position" indicating the work, the target date and time period, the required number of people, and "target employees" indicating the target workers, as well as a field for inputting contact information regarding the work (work contact).

[0086] The user performs input operations to specify each piece of information while referring to the information transmitted from the server 1. The server 1 then generates help information based on the input information entered into the user interface, and notifies the labor supplying side of the generated help information. The labor supplying side, which has received the help information, generates new worker information as necessary and transmits it to the server 1. The server 1 then makes further adjustments.

[0087] FIG. 13(B) is a diagram showing a specific example of a user interface displayed on the display unit of the worker terminal 3 when a worker inputs worker information. As shown in Fig. 13(B), the user interface displays the "employee name" indicating the worker, the base name, the "position" indicating the work, various input fields for specifying the target date and time period, and the break time, buttons for specifying the break start time and break end time, and a field for inputting work-related notices (work notices). If a worker views the work content (labor demand content) and finds that there is a shortage, he or she can apply for it himself or herself.

[0088] The information entered into the user interface shown in Fig. 13(B) is sent as worker information to the server 1. Then, as described above, the server 1 generates a desired shift based on the worker information entered into the user interface.

[0089] Second embodiment <Summary> Hereinafter, the present embodiment will be described in detail with reference to the accompanying drawings. Fig. 14 is a diagram showing an outline of the present embodiment (second embodiment). Fig. 14 shows a shift management system in the present embodiment that manages the shifts of workers working at a convenience store or the like. This embodiment differs from the first embodiment in that one worker works across multiple bases. Note that, although an example is shown in which a worker works at a convenience store and works at both convenience store (company A) and convenience store (company B), this is not limited to this, and also includes cases where a worker works at multiple bases (locations; stores) within the same company. Hereinafter, the details of this embodiment will be described. Note that the system configuration of the shift management system in this embodiment and the hardware configuration of the server 1 and the like are the same as those in the first embodiment described above, so the description will be omitted.

[0090] <Functional configuration> FIG. 15 is a block diagram showing the functional configuration of the server 1. As shown in FIG. In addition to the functions described in the first embodiment, the CPU 11 of the server 1 functions as follows during operation: a desired shift acquisition unit 71, a confirmed work information acquisition unit 72, an extraction unit 73, a skill information management unit 74, a desired working conditions acquisition unit 75, a work hour management unit 76, a recruited shift transmission unit 77, a designated base reception unit 78, a recruited shift acquisition unit 79, a desired shift information generation unit 80, a display control unit 81, etc. The desired shift acquisition unit 71 and the display control unit 81 can also be considered as functional units corresponding to the desired shift acquisition unit 33 and the display control unit 37 described above, respectively. The functional configurations of the user terminal 2 and the worker terminal 3 are similar to those of the first embodiment described above, and therefore will not be described.

[0091] The desired shift acquisition unit 71 acquires the desired shift input by the worker from the worker terminal 3. The desired shift in this embodiment includes at least days on which the employee wishes to work at multiple locations, but in other respects is similar to the desired shift described above. In addition, the desired shift acquisition unit 71 may simultaneously acquire desired shifts at multiple bases input by the worker. Normally, a worker submits a desired shift for each base, but in this embodiment, when the worker works at multiple bases, even if the desired shifts at the multiple bases are acquired simultaneously, the user at each base can appropriately manage the shifts by the control described later.

[0092] The confirmed work information acquisition unit 72 acquires confirmed work information of a worker whose work has already been confirmed at a specific base (first base) among multiple bases from the user terminal 2. For example, if one worker A works at multiple bases (for example, the first base and the second base), if no control is performed, the users of the first base and the second base will compete for the worker's desired shift on a first-come, first-served basis. In this case, if the portion of the worker A's desired shift that is allocated to the work of the first base is not notified to the second base, the user of the second base will have difficulty in managing the shifts. Therefore, the confirmed work information acquisition unit 72 acquires work information (confirmed work information) confirmed at the first base. Then, the display control unit 81, which will be described later, notifies the second base (a base other than the first base where the worker A works) of the confirmed work information, thereby preventing the above-mentioned inconvenience from occurring.

[0093] The extraction unit 73 extracts shift candidates that can be assigned to the second location of the worker (from among the desired shifts) based on the desired shift information and the confirmed work information. The extraction unit 73 may also extract candidate shifts that can be assigned to the second base of the worker based on the travel time between the bases, in addition to the desired shift information and confirmed work information described above. Here, the travel time is the travel time when working consecutively at the first base and the second base, and is typically the travel time when using public transportation such as a bus or train. In addition, when the desired working conditions are acquired by the desired working conditions acquisition unit 75 described later, the extraction unit 73 can extract shift candidates that can be assigned to the second location of the worker based on the desired working conditions in addition to the desired shift information and confirmed work information described above. The desired working conditions are working conditions set by the worker, and include at least one of the worker's desired priority, working hours, and working period at multiple locations. For example, a worker may preferentially preferentially work at a first location, and may prefer to work at a second location for the desired shifts that are not available at the first location. In this case, by setting the above-mentioned priority for each location as the desired working conditions, shift management can be carried out in accordance with the wishes of the worker. For example, a worker may wish to work at the first base near the school he or she attends during the day, and at the second base near his or her home in the evenings. In this case, by setting the above-mentioned working hours for each base as desired working conditions, shift management can be carried out according to the worker's wishes. For example, if an employee wishes to work at a first location near the school he or she attends during the weekdays, and at a second location near his or her home on weekends, the employee can set the working period for each location as a desired working condition. The extracted shift options are displayed on a specified display unit of the terminal at the target base by the display control unit 81 described later.

[0094] The skill information management unit 74 manages the skill information of workers working at multiple locations by linking the skill information to the common identification information. The skill information is stored in the skill information DB 47, for example. In this embodiment, the common identification information is stored in the identification information DB 46 (identification information storage means). This allows, for example, even if a worker leaves the first base, the achievement information such as the skill information of the worker can be transferred to another base. Examples of the shared identification information include, but are not limited to, the worker's telephone number and email address.

[0095] The desired working conditions acquisition unit 75 acquires the above-mentioned desired working conditions from the worker terminal 3.

[0096] The working hours management unit 76 manages the total working hours of workers by accumulating the working hours of workers who work at multiple locations. This makes it possible to determine, for example, whether the overtime hours of a worker are within the range stipulated by the Labor Standards Act, even if the worker works for multiple companies. The working hours are stored, for example, in the working hours DB 48.

[0097] The recruited shift transmission unit 77 simultaneously transmits recruited shift information input by a user (for example, a store manager) to worker terminals 3 working at multiple bases. Here, the recruited shift refers to a model shift that has not yet been assigned a worker.

[0098] The designated base reception unit 78 receives the designation of multiple bases from the worker terminal 3.

[0099] The offered shift acquisition unit 79 acquires the above-mentioned offered shift information for the specified multiple bases.

[0100] The desired shift information generation unit 80 generates desired shift information based on available shift information at multiple bases. This allows workers to create and submit their desired shifts based on the employer's available shifts at multiple locations without waiting for the workers' desired shifts to be provided. This is particularly useful for workers who have time to spare.

[0101] The display control unit 81 controls the display of various information on the user terminal 2 or the worker terminal 3. Furthermore, in this embodiment, the display control unit 81 controls the content to be displayed depending on whether the bases where one worker works belong to the same corporate group. That is, when the first base and the second base are from different companies, the display control unit 81 displays the on-duty time on the terminal corresponding to the second base based on the confirmed work information. Then, when the first base and the second base are of the same company, the display control unit 81 displays a plurality of work locations and working hours on the terminal corresponding to the second base based on the confirmed work information. The on-duty time includes working time at multiple locations and travel time between multiple locations.

[0102] <Processing content> FIG. 16 is a flowchart showing the flow of processing by the server 1.

[0103] In step S1601, the desired shift acquisition unit 71 acquires from the worker terminal 3 the desired shift input by the worker.

[0104] In step S1602, the desired working conditions acquisition unit 75 acquires the above-mentioned desired working conditions from the worker terminal 3.

[0105] In step S1603, the confirmed work information acquisition unit 72 acquires, from the user terminal 2, confirmed work information of a worker whose work has already been confirmed at a specific base (first base) among a plurality of bases.

[0106] In step S1604, the extraction unit 73 extracts candidate shifts that can be assigned to the second location for the worker based on the desired working conditions in addition to the desired shift information and confirmed work information described above.

[0107] The processing from step S1605 to step S1609 is similar to the processing from step S607 to step S611 described above, and therefore the description thereof will be omitted.

[0108] (Modification) Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are included in the present invention.

[0109] For example, in the above-described embodiment, information indicating an imbalance between labor demand and supply is displayed on the display unit of the user terminal 2, but the help information displayed on the display unit of the worker terminal 3 may also include information indicating an imbalance between labor demand and supply.

[0110] In addition, in the above-described embodiment, help information is generated for one or more workers who belong to the same base, but help information may also be generated for one or more workers who belong to other bases.

[0111] In addition, the evaluation of the worker may be visualized in a star rating chart, and if the worker is not yet proficient, manuals and explanatory videos will be used to help them reach a certain level. After the worker has mastered the work, the employee's experience and quality will be recorded, and this will be reflected in the worker's wages according to their level of proficiency. In addition, an alert may be sent to workers to warn them about a desired shift that exceeds a predetermined working time. In addition, a frame showing a break time may be displayed superimposed on the model shift. Furthermore, the frame showing the break time may be freely movable along the time axis. Note that the break time is automatically set and adjusted to comply with, for example, the Labor Standards Act. It is also preferable that a worker's (employee's) shared ID (or phone number) is associated with an employee ID for each company.

[0112] In addition, the configuration of the shift management system and the hardware configuration of the server 1 are merely examples for achieving the object of the present invention, and are not particularly limited. In addition, the functional configurations of the server 1, the user terminal 2, and the worker terminal 3 are also merely examples, and are not particularly limited. It is sufficient that the shift management system has a function that can execute the above-mentioned processes as a whole, and the functional configuration used to realize this function is not limited to the above-mentioned example.

[0113] For example, in the above embodiment, the server 1 is configured to generate a model shift based on the user information transmitted from the user terminal 2, but is not limited to this. For example, the user terminal 2 may be configured to generate a model shift based on the user information and transmit the model shift to the server 1. Alternatively, a learning model trained based on past allocation performance data, store sales data, information about the location, date and time, and other information that affects sales may be used to generate an appropriate model shift based on a small amount of information, such as information about the location and date and time.

[0114] The above-mentioned processes of the server 1, the user terminal 2, and the worker terminal 3 constituting the shift management system are only examples, and the shift management system as a whole may have a function to realize the above-mentioned processes. Therefore, some or all of the functions to realize the above-mentioned processes may be shared or cooperated within the shift management system. That is, some or all of the functions of the server 1 may be functions of the user terminal 2 or the worker terminal 3, and some or all of the functions of the user terminal 2 may be functions of the server 1 or the worker terminal 3. Also, some or all of the functions of the worker terminal 3 may be functions of the server 1 or the user terminal 2. Furthermore, some or all of the functions of the server 1 constituting the shift management system may be transferred to another server (not shown). This promotes processing of the shift management system as a whole and also makes it possible for the processes to complement each other.

[0115] The order of the steps of the processes of the server 1, the user terminal 2, and the worker terminal 3 shown above is also merely an example and is not particularly limited. The processes are not limited to the chronological order of the steps shown in the figure, but may be performed in parallel or individually. The above-mentioned screen displays are also merely an example and are not particularly limited.

[0116] The above-described series of processes can be executed by hardware or software. A single functional block may be configured by a single piece of hardware, a single piece of software, or a combination of both. The processes in the above-described embodiments may be executed in combination.

[0117] When a series of processes is executed by software, a program constituting the software is installed in a computer or the like from a network or a recording medium. The computer may be a computer built into dedicated hardware. The computer may also be a computer capable of executing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

[0118] The recording medium containing such a program may be configured not only as a removable medium (not shown) that is distributed separately from the device main body in order to provide the program to the user, but also as a recording medium etc. that is provided to the user in a state where it is pre-installed in the device main body. In addition, in this specification, the term "system" refers to an overall device that is composed of multiple devices, multiple means, etc.

[0119] (others) In other words, the information processing device to which the present invention is applied can take various forms having the following configurations. That is, (1-1) is an information processing device (e.g., server 1) having a demand schedule information acquisition means (e.g., model shift acquisition unit 31) for acquiring demand schedule information, which is a schedule of work required by an employer, a supply schedule information acquisition means (e.g., desired shift acquisition unit 33) for acquiring supply schedule information, which is a schedule of work desired by a worker, an allocation means (e.g., allocation unit 34) for assigning the supply schedule information to the demand schedule information, an adjustment means (e.g., adjustment unit 35) for adjusting the supply schedule information assigned by the allocation means based on the demand schedule information, and a display control means (e.g., display control unit 37) for displaying the supply schedule information adjusted by the adjustment means on a specified display unit. This makes it easy to generate a work schedule that takes into account the circumstances of the employer of the employee.

[0120] Also, (1-2) the allocation means may allocate the supply schedule information to the demand schedule information for each predetermined task. This makes it possible to generate a work schedule that takes into account the circumstances of each job on the part of the employer.

[0121] Also, (1-3) the allocation means may allocate the supply schedule information to the demand schedule information based on an allocation instruction from the user. This makes it possible to generate a work schedule that takes into account the employee's employer's evaluation of the employee.

[0122] In addition, (1-4) the allocation means may allocate the supply schedule information for the multiple workers to the demand schedule information based on an allocation instruction from the employer. This makes it possible to generate a work schedule that takes into account the employee's employer's evaluation of the employee.

[0123] In addition, (1-5) the allocation means may allocate the supply schedule information for the plurality of workers to the demand schedule information for the plurality of jobs based on an allocation instruction from the employer. This makes it possible to generate a work schedule that takes into account the circumstances of each job on the part of the employer.

[0124] In addition, (1-6) the display control means displays a first item (e.g., frame Wd1 to frame Wd6) indicating the demand schedule information and a second item (e.g., frame Ws1 to frame Ws4) indicating the supply schedule information in correspondence with the same time axis, and the allocation means allocates the supply schedule information to the demand schedule information in response to receiving an input operation for the first item or the second item. This allows employers to create work schedules that take into account the circumstances of each job simply by performing simple operations on the user interface.

[0125] Also, (1-7) the input operation may include an operation of overlapping the first item and the second item. This allows employers to create work schedules that take into account the circumstances of each job and the evaluation of employees, simply by performing simple operations on the user interface.

[0126] Also, (1-8) it is preferable to further include a demand schedule information generating means (for example, the model shift generating unit 32) that generates demand schedule information according to a predetermined base. This allows employers to prepare models in advance that can maximize sales for each location's circumstances, making it easy to create work schedules that maximize sales according to the situation.

[0127] In addition, (1-9) the supply schedule information may include labor skill information of the workers, and the allocation means may allocate the supply schedule information to the demand schedule information based on the skill information. This allows employers to easily create work schedules that take into account the evaluation of employees.

[0128] In addition, (1-10) the system may further include a result information acquisition means (e.g., work result information acquisition unit 36) for acquiring result information indicating the results of the work by the worker, and the display control means may display the result information on the specified display unit. This allows the employer to easily understand the employee's working status in relation to the created work schedule.

[0129] In addition, (1-11) the result information may include a degree of fulfillment of the demand schedule information relative to the supply schedule information. This allows employers to keep track of the allocation results for each employee.

[0130] In other words, the information processing device to which the present invention is applied can take various forms having the following configurations. That is, (2-1) is an information processing device including a desired shift acquisition means (e.g., a desired shift acquisition unit 71) for acquiring desired shift information input by a worker including at least days on which the worker wishes to work at multiple locations, a confirmed work information acquisition means (e.g., a confirmed work information acquisition unit 72) for acquiring confirmed work information for the worker at a first location among the multiple locations where work has already been confirmed, an extraction means (e.g., an extraction unit 73) for extracting shift candidates that can be assigned to the second location for the worker based on the desired shift information and the confirmed work information, and a display control means (e.g., a display control unit 81) for displaying the extracted shift candidates on a specified display means. This makes it easy to generate work schedules that take into account the circumstances of the employee's employer, even if the employee works across multiple companies or multiple locations.

[0131] In addition, (2-2) the extraction means may extract candidate shifts that can be assigned to the second location for the worker based on the desired shift information, the confirmed work information, and travel time when working consecutively at the first location and the second location. This makes it possible to create reasonable work shifts for workers who work at multiple locations.

[0132] In addition, (2-3) it is preferable to further include an identification information storage means (for example, an identification information DB46) that stores common identification information linked to the identification information of the workers used at the multiple bases. This makes it possible to manage workers without using identification numbers for each location, so for example, even if a worker leaves a location, the worker's information (skill information, etc.) can be transferred.

[0133] In addition, (2-4) it is preferable to further have a skill information management means (for example, a skill information management unit 74) that manages the skill information of the workers working at the multiple bases by linking it to the common identification information. This allows the worker's skill information, etc. to be carried over even if the worker leaves a certain location, as described above.

[0134] In addition, (2-5) the system may further include a desired working conditions acquisition means (e.g., a desired working conditions acquisition unit 75) for acquiring desired working conditions including at least one of the worker's desired priority, working hours, and working period at the multiple bases, which are set by the worker, and the extraction means may extract shift candidates that can be assigned to the second base for the worker based on the desired shift information, the confirmed work information, and the desired working conditions. This makes it possible to create work shifts that meet workers' preferences.

[0135] In addition, (2-6) it is preferable to further have a work hour management means (e.g., a work hour management unit 76) that manages the total work hours of the workers by accumulating the work hours of the workers working at the multiple bases. This makes it possible to manage the accumulated working hours of each worker, which would not be possible at a single location (or company).

[0136] In addition, (2-7) the desired shift acquisition means may simultaneously acquire the desired shifts at the multiple locations input by the workers. This saves workers the trouble of having to submit their desired shifts for each location.

[0137] In addition, (2-8) it is preferable to further have a recruited shift sending means (e.g., a recruited shift sending unit 77) that simultaneously sends the recruited shift information input by the base manager to the workers working at the multiple bases. This makes it easy for workers to request help if their desired shifts are not available for the model shift.

[0138] In addition, (2-9) it is preferable to further have a designated base reception means (e.g., a designated base reception unit 78) for receiving designation of the multiple bases from the worker, a recruited shift acquisition means (e.g., a recruited shift acquisition unit 79) for acquiring recruited shift information at the multiple designated bases, and a desired shift information generation means (e.g., a desired shift information generation unit 80) for generating the desired shift information based on the recruited shift information at the multiple bases. This makes it easy to generate workers' desired shifts.

[0139] Furthermore, (2-10) when the first location and the second location are from different companies, the display control means displays the on-duty time on a terminal corresponding to the second location based on the confirmed work information, and when the first location and the second location are from the same company, the display control means displays the multiple work locations and the on-duty time on a terminal corresponding to the second location based on the confirmed work information. This makes it possible to manage shifts while taking security into consideration when working across multiple companies by restricting the display of work shift information for other companies.

[0140] In addition, (2-11) the on-duty time may include working time at the multiple bases and travel time between the multiple bases. This makes it possible to manage shifts in a way that is reasonable for workers while still taking security into consideration, as described above. [Explanation of symbols]

[0141] 1: Server 2: User terminal 3: Worker terminal 11:CPU 18:Storage section 19:Communication section 31: Model shift acquisition unit 32: Model shift generation unit 33: Desired shift acquisition section 34: Allocation section 35: Adjustment section 36: Work result information acquisition unit 37: Display control unit 71: Desired shift acquisition unit 72: Confirmed work information acquisition unit 73: Extraction unit 74: Skills Information Management Department 75: Desired Working Conditions Acquisition Department 76: Working Hours Management Department 77: Recruitment shift transmission section 78: Designated base reception section 79: Recruitment shift acquisition section 80: Desired shift information generating unit 81: Display control unit

Claims

1. A means for obtaining preferred shift information entered by workers, which includes at least the days on which they wish to work at multiple locations, At the first of the aforementioned multiple locations, there is a means for acquiring confirmed work information for the worker whose work has already been confirmed, Based on the aforementioned desired shift information and the aforementioned confirmed work information, an extraction means for extracting shift candidates that can be assigned to the second location for the worker, A display control means that displays the extracted shift candidates on a predetermined display means, An assignment means that assigns the shift candidates to a model shift indicating the labor demand at the second location, which has been entered by the user, An information processing device equipped with the following features.

2. A working time management means for managing the total working hours of workers by accumulating the working hours of workers who work at the aforementioned multiple locations, The information processing apparatus according to claim 1, further comprising:

3. Skill information management means for managing the performance information of workers working at the multiple locations in association with common identification information, The information processing apparatus according to claim 1, further comprising:

4. The performance information is taken over and used at the second location. The information processing apparatus according to claim 3.

5. The performance information is skill information, The information processing apparatus according to claim 3 or claim 4.

6. A recruitment shift transmission means that indicates a shift among the model shifts to which no workers have yet been assigned, and simultaneously transmits the recruitment shift information entered by the user to worker terminals working at the multiple locations. The information processing apparatus according to claim 1, further comprising:

7. Help information notification means for selectively notifying help information including position, date and time to staff at the same store, staff at another store, or employees. The information processing apparatus according to claim 1, further comprising:

8. A step to obtain preferred shift information entered by workers, which includes at least the days on which they wish to work at multiple locations, At the first of the aforementioned multiple locations, a confirmed work information acquisition step is taken to acquire confirmed work information of the worker whose work has already been confirmed. Based on the aforementioned desired shift information and the aforementioned confirmed work information, an extraction step is performed to extract shift candidates that can be assigned to the second location for the worker. A display control step that displays the extracted shift candidates on a predetermined display means, An assignment step in which the shift candidates are assigned to a model shift indicating the labor demand at the second location, which has been entered by the user, A control method for an information processing device, including the device itself.

9. A step to obtain preferred shift information entered by workers, which includes at least the days on which they wish to work at multiple locations, At the first of the aforementioned multiple locations, a confirmed work information acquisition step is taken to acquire confirmed work information of the worker whose work has already been confirmed. Based on the aforementioned desired shift information and the aforementioned confirmed work information, an extraction step is performed to extract shift candidates that can be assigned to the second location for the worker. A display control step that displays the extracted shift candidates on a predetermined display means, An assignment step in which the shift candidates are assigned to a model shift indicating the labor demand at the second location, which has been entered by the user, A computer program that causes a computer to perform a process that includes [a specific action].

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