System
The implementation of AI chatbots in a system that determines customer requests based on names and IDs, and learns from interactions, addresses the challenges of high costs and limited customization in traditional call centers, achieving cost reductions and improved customer satisfaction.
JP2025043720APending Publication Date: 2025-04-01SOFTBANK GROUP CORP
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Patent Information
- Application Number
- JP2023151175
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2023-09-19
- Publication Date
- 2025-04-01
AI Technical Summary
Technical Problem
Traditional call centers face challenges with high human resource requirements and increasing costs, making it difficult to provide customized customer services and improve customer satisfaction.
Method used
A system utilizing AI chatbots that respond to customer requests in real-time, determining requests based on customer names and IDs, and using past response data and customer data to provide customized services. The AI chatbots automatically learn from customer interactions to improve future responses.
Benefits of technology
This solution reduces operational costs by eliminating the need for call centers, enhances customer satisfaction through personalized services, and allows for 24/7 customer support.
✦ Generated by Eureka AI based on patent content.
Abstract
To provide a system.SOLUTION: A system includes means of: determining a demand of a customer from his / her name and ID so as to handle it in a chat format; providing suitable support or information through a real-time dialog with an AI chat bot; and utilizing past handling data or customer data so as to provide service customized to meet the individual demand.SELECTED DRAWING: Figure 1
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