System

The system addresses the challenge of effectively visualizing and solving customer issues by dataizing customer situations, identifying apparent and latent issues, and creating proposal materials, while also utilizing an emotional engine to enhance user experience.

JP2025045403APending Publication Date: 2025-04-02SOFTBANK GROUP CORP
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Patent Information

Application Number
JP2023153343
Authority / Receiving Office
JP · JP
Patent Type
Applications
Current Assignee / Owner
Filing Date
2023-09-20
Publication Date
2025-04-02

AI Technical Summary

Technical Problem

Existing systems fail to effectively digitize, summarize, and visualize customer situations, including both apparent and latent issues, to provide actionable proposal materials for problem-solving in conjunction with service operations.

Method used

A system that includes means to dataize and summarize customer situations, visualize apparent and latent issues, and create proposal materials suggesting a path to solving problems, integrated with an emotional engine to recognize user emotions.

Benefits of technology

The system efficiently digitizes and summarizes customer situations, identifies both apparent and latent issues, and provides actionable proposal materials, enhancing problem-solving capabilities and user experience by considering emotional factors.

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Abstract

To create data about the state of a customer, through summarization, to visualize not only apparent problems but also latent problems, to create proposal materials on operations together with services, and to suggest a path to solving the problems.SOLUTION: Provided is a system comprising: means for creating and summarizing data about the state of a customer; means for visualizing not only apparent problems but also latent problems; and means for creating proposal materials on operations together with services, and suggesting a path to solving the problems.SELECTED DRAWING: Figure 1
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