system

Abstract

A system is provided.SOLUTION: A system comprising: means for providing interactive questions and answers to a terminal for collecting take-over information from existing members; means for automatically generating standardized take-over documents based on the collected take-over information; and means for retrieving accumulated take-over information and FAQs from a database and presenting answers in order to quickly provide answers to new employee questions.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The technology of the present disclosure relates to a system. [Background technology]

[0002] Patent document 1 discloses a persona chatbot control method performed by at least one processor, the method including the steps of receiving a user utterance, adding the user utterance to a prompt including an instruction sentence related to a description of the chatbot character, encoding the prompt, and inputting the encoded prompt into a language model to generate a chatbot utterance in response to the user utterance. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2022-180282 Summary of the Invention [Problem to be solved by the invention]

[0004] The business handover process in a company requires the effective transfer of knowledge, but traditional methods have the following problems. First, the handover process is time-consuming and costly, and handover documents are often not kept up-to-date. This means it takes time for new members to adapt to the work, reducing work efficiency. Furthermore, incomplete or insufficient handover information can lead to interruptions and mistakes. A system is needed to solve these problems and ensure efficient and effective business handovers. [Means for solving the problem]

[0005] This invention provides a system that collects handover information from existing members and automatically generates handover documents based on that information. Specifically, the proposed system includes a means for providing interactive question and answer sessions on terminals, a means for automatically generating standardized handover documents based on the collected handover information, a means for searching a database for accumulated handover information and FAQs and presenting answers to new employees' questions quickly, a means for verifying basic information entered by the user and saving it in a database, and a means for providing a list of questions to the user and saving the answers in a database. This improves the efficiency and quality of the handover process, helps new members quickly adapt to the work, and minimizes interruptions to work.

[0006] A "conversational question and answer" is an interactive system designed to help users gather necessary information through the process of answering questions.

[0007] "Handover information" is data that includes the knowledge, procedures, methods, and related information required for the handover of work.

[0008] A "standardized handover document" is a document that is created according to a specific format or template and records handover information consistently.

[0009] A "new employee" refers to an employee who has just joined a company and is the person to whom work is to be handed over.

[0010] "FAQ" stands for "Frequently Asked Questions" and is a list of frequently asked questions and their answers.

[0011] A "database" is a collection of information that can be systematically organized, stored, searched, and managed.

[0012] An "interface" is a means of providing the screens and operating methods that users use when interacting with a system.

[0013] "Verification" is the process of ensuring that the information entered is accurate and complete.

[0014] "Storing in a database" means properly organizing and storing collected information and data so that it can be searched and used later.

[0015] A "question list" is a set of questions prepared in advance to collect handover information.

[0016] "Receiving" is the act of the system receiving data or information sent by the user. [Brief explanation of the drawings]

[0017] [Figure 1] 1 is a conceptual diagram showing an example of the configuration of a data processing system according to a first embodiment. [Figure 2] 1 is a conceptual diagram showing an example of main functions of a data processing device and a smart device according to a first embodiment. [Figure 3] FIG. 10 is a conceptual diagram showing an example of the configuration of a data processing system according to a second embodiment. [Figure 4] FIG. 10 is a conceptual diagram showing an example of main functions of a data processing device and smart glasses according to a second embodiment. [Figure 5] FIG. 10 is a conceptual diagram showing an example of the configuration of a data processing system according to a third embodiment. [Figure 6] FIG. 11 is a conceptual diagram showing an example of main functions of a data processing device and a headset-type terminal according to a third embodiment. [Figure 7] FIG. 10 is a conceptual diagram showing an example of the configuration of a data processing system according to a fourth embodiment. [Figure 8] FIG. 10 is a conceptual diagram showing an example of main functions of a data processing device and a robot according to a fourth embodiment. [Figure 9] 1 shows an emotion map onto which multiple emotions are mapped. [Figure 10] 1 shows an emotion map onto which multiple emotions are mapped. [Figure 11] FIG. 3 is a sequence diagram showing a processing flow of the data processing system according to the first embodiment. [Figure 12] FIG. 10 is a sequence diagram showing the flow of processing in the data processing system in Application Example 1. [Figure 13] FIG. 10 is a sequence diagram showing the flow of processing in the data processing system according to the second embodiment when an emotion engine is combined. [Figure 14] FIG. 10 is a sequence diagram showing the flow of processing in the data processing system in Application Example 2 when an emotion engine is combined. DETAILED DESCRIPTION OF THE INVENTION

[0018] An example of an embodiment of a system according to the technology of the present disclosure will be described below with reference to the accompanying drawings.

[0019] First, the terms used in the following description will be explained.

[0020] In the following embodiments, a coded processor (hereinafter simply referred to as a "processor") may be a single arithmetic device or a combination of multiple arithmetic devices. Furthermore, a processor may be a single type of arithmetic device or a combination of multiple types of arithmetic devices. Examples of arithmetic devices include a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), a GPGPU (General-Purpose computing on Graphics Processing Units), and an APU (Accelerated Processing Unit).

[0021] In the following embodiments, a coded RAM (Random Access Memory) is a memory in which information is temporarily stored and is used as a working memory by a processor.

[0022] In the following embodiments, the coded storage is one or more non-volatile storage devices that store various programs, various parameters, etc. Examples of non-volatile storage devices include flash memory (SSD (Solid State Drive)), magnetic disks (e.g., hard disks), and magnetic tapes.

[0023] In the following embodiments, a communication I / F (Interface) with a symbol is an interface including a communication processor, an antenna, etc. The communication I / F controls communication between multiple computers. Examples of communication standards applied to the communication I / F include wireless communication standards including 5G (5th Generation Mobile Communication System), Wi-Fi (registered trademark), Bluetooth (registered trademark), etc.

[0024] In the following embodiments, "A and / or B" is synonymous with "at least one of A and B." In other words, "A and / or B" means that it may be only A, only B, or a combination of A and B. Furthermore, in this specification, the same concept as "A and / or B" is also applied when three or more things are expressed connected by "and / or."

[0025] [First embodiment]

[0026] FIG. 1 shows an example of the configuration of a data processing system 10 according to the first embodiment.

[0027] 1, a data processing system 10 includes a data processing device 12 and a smart device 14. An example of the data processing device 12 is a server.

[0028] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. The database 24 and the communication I / F 26 are also connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0029] The smart device 14 includes a computer 36, a reception device 38, an output device 40, a camera 42, and a communication I / F 44. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. The reception device 38, the output device 40, and the camera 42 are also connected to the bus 52.

[0030] The reception device 38 includes a touch panel 38A, a microphone 38B, and the like, and receives user input. The touch panel 38A detects contact with an indicator (for example, a pen or a finger) to receive user input by the touch of the indicator. The microphone 38B detects the user's voice to receive user input by voice. The control unit 46A transmits data indicating the user input received by the touch panel 38A and the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the data indicating the user input.

[0031] The output device 40 includes a display 40A and a speaker 40B, and presents data to the user 20 by outputting the data in a form of expression that the user 20 can perceive (for example, audio and / or text). The display 40A displays visible information such as text and images in accordance with instructions from the processor 46. The speaker 40B outputs audio in accordance with instructions from the processor 46. The camera 42 is a compact digital camera equipped with an optical system including a lens, aperture, and shutter, and an imaging element such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor.

[0032] The communication I / F 44 is connected to a network 54. The communication I / Fs 44 and 26 control the exchange of various information between the processor 46 and the processor 28 via the network 54.

[0033] FIG. 2 shows an example of the main functions of the data processing device 12 and the smart device 14.

[0034] 2, in the data processing device 12, a specific process is performed by the processor 28. A specific processing program 56 is stored in the storage 32. The specific processing program 56 is an example of a "program" according to the technology of the present disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific process is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0035] The storage 32 stores a data generation model 58 and an emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0036] In the smart device 14, the processor 46 performs the reception output process. The storage 50 stores a reception output program 60. The reception output program 60 is used in conjunction with the specific processing program 56 by the data processing system 10. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output process is realized by the processor 46 operating as the control unit 46A in accordance with the reception output program 60 executed on the RAM 48.

[0037] Next, a description will be given of the specific processing performed by the specific processing unit 290 of the data processing device 12. In the following description, the data processing device 12 will be referred to as a "server" and the smart device 14 will be referred to as a "terminal."

[0038] This invention describes a system for streamlining and improving the quality of a company's business handover process. This system collects handover information from existing members, automatically generates handover documents based on that information, and provides quick answers to questions from new employees.

[0039] User Registration Process

[0040] First, the user accesses the server and enters their basic information (name, department, job title, etc.). The terminal displays a basic information input form, the user enters the required information, and clicks the "Submit" button. The server receives the entered information and verifies its validity. Once verification is complete, the server saves the information in a database and creates a new user account. Finally, the server sends the user a registration completion message.

[0041] Q&A session

[0042] To collect handover information from existing members, the server prepares a list of questions and sends it to the terminal. The terminal displays this list of questions to the user, who then enters and submits an answer to each question. The terminal then sends the user's answers to the server in real time, and the server stores the answers in a database. This process efficiently collects the necessary handover information.

[0043] Automatic handover document generation

[0044] Based on the collected handover information, the server automatically generates handover documents. The server extracts the handover information from the database and creates handover documents using predefined templates. The generated documents are saved in the database and made available for users to download. This improves the quality of handover documents and standardizes information.

[0045] FAQ function implementation

[0046] To quickly respond to questions from new employees, the server provides an FAQ function. New employees enter their questions on their terminals and send them to the server. The server searches the FAQs and handover information in the database and generates the most appropriate answer. The server then sends the generated answer to the terminal and displays it to the new employee. This function makes it easier for new employees to quickly adapt to their work.

[0047] Overall system flow

[0048] The server is always on standby for user requests and performs the appropriate process when a user request arrives. When a user selects a specific action (e.g., registration, handover information input, FAQ question, etc.), the request is sent to the server. The server then performs the appropriate process, such as the registration process, Q&A session, handover document generation, or FAQ answer, and notifies the user of the results. Each process works in conjunction with the others to improve the efficiency and quality of the handover process.

[0049] As described above, the present invention enables a company's business handover process to be carried out efficiently and with high quality, and enables new members to quickly adapt to the business.

[0050] The processing flow will be explained below.

[0051] User Registration Process

[0052] Processing Steps:

[0053] Step 1:

[0054] The user accesses the server. The user connects to the server using a web browser or a dedicated application.

[0055] Step 2:

[0056] The terminal displays a basic information input form. The terminal displays a form for the user to input basic information such as name, department, and position.

[0057] Step 3:

[0058] The user enters basic information and submits it. The user enters the required information into the input form and clicks the "Submit" button.

[0059] Step 4:

[0060] The server receives and validates the input data. The server receives the data sent by the user and verifies the required fields and the correct format.

[0061] Step 5:

[0062] The server saves the information in a database. The server saves the verified data in a database and creates an account for the new user.

[0063] Step 6:

[0064] The server sends a registration completion message to the user. The server sends a message to the user's terminal notifying them that registration has been successfully completed.

[0065] Q&A session

[0066] Processing Steps:

[0067] Step 1:

[0068] The user logs in. The user enters authentication information to log in to the server and performs the login operation.

[0069] Step 2:

[0070] The server sends a list of questions to the terminal. The server sends a list of questions prepared in advance to the user's terminal.

[0071] Step 3:

[0072] The terminal displays the questions to the user. The terminal displays the received questions to the user in order.

[0073] Step 4:

[0074] The user answers the questions. The user enters the appropriate answer for each question and clicks the "Next" button.

[0075] Step 5:

[0076] The terminal transmits the user's answer to the server. The terminal transmits the user's answer to the server in real time.

[0077] Step 6:

[0078] The server stores the answer in a database. The server stores the received answer in a database.

[0079] Automatic handover document generation

[0080] Processing Steps:

[0081] Step 1:

[0082] The server retrieves the takeover information from the database: The server reads all takeover information associated with the specified user from the database.

[0083] Step 2:

[0084] The server creates a template for the handover document. The server starts creating a new handover document based on the standardized document template.

[0085] Step 3:

[0086] The server inserts the information into the template. The server automatically inserts the acquired inherited information into the appropriate position in the template.

[0087] Step 4:

[0088] The server generates the document and stores it in the database. The server generates the final handover document and stores it in the database.

[0089] Step 5:

[0090] The server notifies the user that the document has been generated. The server notifies the user that the document has been generated and provides a link to download the document if desired.

[0091] FAQ function implementation

[0092] Processing Steps:

[0093] Step 1:

[0094] New employees enter their questions from a terminal. New employees access the FAQ interface and enter their questions in text.

[0095] Step 2:

[0096] The terminal sends the question to the server. The terminal sends the entered question to the server.

[0097] Step 3:

[0098] The server searches the database. The server uses the FAQ and handover information in the database to find relevant answers.

[0099] Step 4:

[0100] The server selects the best answer: The server selects the most relevant answer from the search results.

[0101] Step 5:

[0102] The server sends the answer to the terminal. The server sends the selected answer to the new employee's terminal.

[0103] Step 6:

[0104] The terminal displays the answer to the user. The terminal displays the received answer to the new employee and accepts further questions or clarifications if any.

[0105] Example 1

[0106] Next, a description will be given of Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the smart device 14 will be referred to as a "terminal."

[0107] The business handover process in a company requires a lot of time and effort and often depends on the quality of the handover information. This hinders business efficiency and the rapid adaptation of new employees. Furthermore, if the quality of the handover documents is low or if new employees do not receive prompt and appropriate answers to their questions, it can have a negative impact on business execution and overall corporate productivity. To solve these issues, it is necessary to collect handover information, generate standardized handover documents, and respond quickly to new employees' questions.

[0108] The specific processing by the specific processing unit 290 of the data processing device 12 in the first embodiment is realized by the following means.

[0109] In this invention, the server includes means for providing an interface for a user to input and submit basic information, means for verifying the submitted basic information and storing it in a database, means for sending a registration completion message to the user, means for providing an interactive question and answer session to the terminal to collect handover information from existing members, means for automatically generating standardized handover documents based on the collected handover information, and means for searching the database for accumulated handover information and FAQs and presenting answers to questions from new employees in order to provide quick answers. This improves the efficiency and quality of the business handover process in a company and enables new employees to quickly adapt to their work.

[0110] "User interface" is a function that provides a screen and operation means for system users to input and send basic information.

[0111] "Basic information verification" is the process of verifying that the information submitted by a user is accurate and in the proper format.

[0112] A "database" is a system for systematically storing, searching, and managing collected information.

[0113] The "registration completion message" is information notifying the user that they have properly completed the registration procedure.

[0114] "Handover information gathering" is the process of obtaining details and important information about the work from existing members.

[0115] "Interactive Q&A" is a method in which the system presents interactive questions to help the user answer the questions.

[0116] A "standardized handover document" is a document that is automatically generated in a consistent format based on collected handover information.

[0117] "FAQ" is a collection of frequently asked questions and their answers.

[0118] "Automatic handover document generation" is the process of automatically creating handover documents using templates based on collected information.

[0119] "Providing a quick answer" is a function that provides an appropriate answer to a question from a user in a short time.

[0120] This invention is a system for streamlining and improving the quality of business handover processes in companies. This system allows users to register their own basic information, collect handover information from existing members, automatically generate handover documents based on that information, and quickly respond to questions from new employees.

[0121] User Registration Process

[0122] First, the user accesses the server and enters their basic information (such as name, department, and position). The terminal displays a basic information input form for the user to enter the information. The user enters the required information and clicks the "Submit" button. The server receives the entered information and verifies its validity. Once verification is complete, the server saves the information in the database and creates a new user account. Finally, the server sends the user a registration completion message.

[0123] Q&A session

[0124] To collect handover information from existing members, the server prepares a list of questions and sends it to the terminal. The terminal displays this list of questions to the user, who then enters and submits an answer to each question. The terminal then sends the user's answers to the server in real time, and the server stores the answers in a database. This process efficiently collects the necessary handover information.

[0125] Automatic handover document generation

[0126] Based on the collected handover information, the server automatically generates handover documents. The server extracts the handover information from the database and creates handover documents using predefined templates. The generated documents are saved in the database and made available for users to download. This improves the quality of handover documents and standardizes information.

[0127] FAQ function implementation

[0128] To quickly respond to questions from new employees, the server provides an FAQ function. New employees enter their questions on their terminals and send them to the server. The server searches the FAQs and handover information in the database and generates the most appropriate answer. The server then sends the generated answer to the terminal and displays it to the new employee. This function makes it easier for new employees to quickly adapt to their work.

[0129] Specific examples

[0130] For example, a user enters the information "Taro Tanaka," his name, his department "Sales Department," and his job title "Manager," and completes registration. The user then answers the question "What are the important points in the handover process?" as handover information by replying "It is important not to neglect regular contact with clients." The server automatically generates a handover document based on this information as a template and saves it in the database. If a new employee asks, "What are the main duties of the sales department?" the server searches for an appropriate answer and replies, "The main duties of the sales department are acquiring new customers and following up with existing customers."

[0131] Prompt Sentence Examples

[0132] 1. User Registration Process:

[0133] A form is displayed in which the user enters their basic information (name, department, job title, etc.), and the user clicks the "Submit" button. Explain the process of verifying the validity of the entered information on the server side, saving it to the database, and creating a new user account.

[0134] 2. Conducting a Q&A session:

[0135] Please explain the process for collecting handover information from existing members in a Q&A format, from preparing the list of questions to sending the user's answers to the server and storing them in the database.

[0136] 3. Implementing FAQ functionality:

[0137] Regarding the FAQ function for quickly answering questions from new employees, please explain the process from entering a question to generating an answer and displaying it on the device. Please also explain how the FAQ information stored in the database is utilized.

[0138] The above is an embodiment of the invention of a system for improving the efficiency and quality of a company's business handover process. This system can be realized by using commonly available computer systems and database management systems without using specific hardware or software.

[0139] The flow of the identification process in the first embodiment will be described with reference to FIG.

[0140] User Registration Process

[0141] Step 1:

[0142] The terminal displays a basic information input form to the user, in which the user enters information such as name, department, and position.

[0143] Input: The user enters their name, department, job title, etc.

[0144] Output: The basic information entered in the terminal is displayed.

[0145] Step 2:

[0146] The user clicks the "Send" button. The device sends this to the server.

[0147] Input: The user clicks the "Submit" button.

[0148] Output: The entered information is sent to the server.

[0149] Step 3:

[0150] The server validates the information it receives, for example, by checking that all required fields have been filled in and that the email address is in the correct format.

[0151] Input: Basic information submitted by the user.

[0152] Output: Validation result (success or error).

[0153] Step 4:

[0154] After the server verifies the validity of the information, it stores it in a database.

[0155] Input: Verified basic information.

[0156] Output: User information stored in the database.

[0157] Step 5:

[0158] The server creates a new account and sends a registration completion message to the user's terminal.

[0159] Input: User information stored in the database.

[0160] Output: A registration successful message is displayed on the terminal.

[0161] Q&A session

[0162] Step 1:

[0163] Prepare a list of questions for the server to collect handover information from existing members.

[0164] Input: Category and content of handover information.

[0165] Output: Question list.

[0166] Step 2:

[0167] The server sends the prepared question list to the terminal, which then displays the question list to the user.

[0168] Input: Question list sent from the server.

[0169] Output: The question list displayed on the terminal.

[0170] Step 3:

[0171] The user enters the answer to each question and the terminal sends it to the server.

[0172] Input: The user's answer.

[0173] Output: The answer sent to the server.

[0174] Step 4:

[0175] The server stores the received response in a database.

[0176] Input: The answer received from the user.

[0177] Output: Answer information stored in a database.

[0178] Automatic handover document generation

[0179] Step 1:

[0180] The server extracts the handover information from the database.

[0181] Input: Request to retrieve handover information from the database.

[0182] Output: Extracted handover information.

[0183] Step 2:

[0184] The server uses a predefined template to generate a handover document based on the extracted information.

[0185] Input: Extracted handover information.

[0186] Output: Generated handover document.

[0187] Step 3:

[0188] The server stores the generated handover document in a database and provides a link for the user to download it.

[0189] Input: Generated handover document.

[0190] Output: Document stored in database and download link.

[0191] FAQ function implementation

[0192] Step 1:

[0193] New employees enter questions into their terminals and send them to the server.

[0194] Input: New employee question.

[0195] Output: The question sent to the server.

[0196] Step 2:

[0197] The server searches a database to obtain information to generate an appropriate answer.

[0198] Input: New employee question.

[0199] Output: FAQ and handover information.

[0200] Step 3:

[0201] The server generates the best answer.

[0202] Input: FAQ and handover information.

[0203] Output: The generated answer.

[0204] Step 4:

[0205] The server generates a response, which is sent to the terminal and displayed to the new employee.

[0206] Input: The generated answer.

[0207] Output: The answer displayed on the terminal.

[0208] These are the specific processing steps of a system that streamlines and improves the quality of a company's business handover process. These steps effectively collect handover information from users, automatically generate handover documents, and quickly respond to new employees.

[0209] (Application example 1)

[0210] Next, a description will be given of Application Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the smart device 14 will be referred to as a "terminal."

[0211] Many modern factories are increasingly introducing robots and automated equipment, but introducing new robots, maintaining them, and transferring operating procedures often requires a great deal of time and effort. In particular, if knowledge transfer is not sufficient to allow new personnel to smoothly adapt to the work, it can lead to operational errors and reduced efficiency. The present invention aims to solve these problems and provide a method for quickly and efficiently transferring operational knowledge to factory robots and achieving accurate operation.

[0212] The specific processing by the specific processing unit 290 of the data processing device 12 in the application example 1 is realized by the following means.

[0213] In this invention, the server includes means for providing an interactive question and answer session to the device to collect business knowledge from existing staff, means for automatically generating standardized business documents based on the collected business knowledge, means for searching a database of accumulated business knowledge and FAQs and presenting answers to provide quick answers to questions from new participants, and means for installing the above content in the factory robot, thereby enabling the factory robot to quickly acquire business knowledge and work smoothly with staff.

[0214] "Existing staff" are staff members who are already in charge of specific tasks within a factory or company.

[0215] "Business knowledge" is a general term for the technical knowledge, procedures, know-how and information required to carry out business.

[0216] "Equipment" means any equipment or machinery designed and manufactured for a specific purpose.

[0217] "Dialogue-style Q&A" is a format in which questions are asked and answered two-way using text and audio.

[0218] "Automatically standardized business documents" are documents in a consistent format that are generated by the system according to templates based on collected information.

[0219] "Newcomers" are staff who have recently joined a factory or company and are taking over specific tasks.

[0220] "Accumulated business knowledge" is a general term for past work data and experience information stored in a database.

[0221] "FAQ" is an abbreviation for "Frequently Asked Questions and Answers," and is a collection of frequently asked questions and their standard answers.

[0222] A "factory robot" is a machine designed to automatically perform various tasks in a factory.

[0223] An "interface" is a means or device that allows information to be exchanged between a human and a system or device.

[0224] A "database" is a system that systematically stores information and data, making it easy to search and manipulate.

[0225] A "question list" is a list of specific questions related to the job.

[0226] An "automatically generated business document" is a document that describes a series of procedures and information that is automatically created by a system.

[0227] "Apply" means to use or perform a particular method or function in a practical situation.

[0228] This invention provides a system for streamlining business handovers in companies and factories and ensuring the transfer of business knowledge to newcomers. This system automatically generates business documents based on business knowledge collected from existing staff, and also has the function of providing quick answers to questions from newcomers.

[0229] Hardware and software used

[0230] The hardware used mainly includes factory robots, server terminals, and tablets for factory workers. The software used is written in Python, with the Flask framework used for server-side processing. MySQL is used as the database system, and an OCR (Optical Character Recognition) tool is used for automatically generated business documents.

[0231] Program processing overview

[0232] 1. User Registration Process

[0233] The worker uses a tablet to enter basic information and send it to the server, which verifies the information and stores it in a MySQL database. The server then sends a registration completion message to the user.

[0234] 2. Q&A session

[0235] The server prepares a list of questions and sends them to the worker's tablet. The worker enters answers to each question, and the answers are sent to the server in real time and stored in a database.

[0236] 3. Automatic handover document generation

[0237] The server uses the collected business knowledge and OCR tools to automatically generate standardized business documents based on existing templates and store them in a database.

[0238] 4. FAQ function

[0239] New participants use a tablet to input their questions and send them to the server. The server searches its accumulated business knowledge and FAQ database to generate the most appropriate answer. The answer is then sent to the tablet and displayed to the new participant.

[0240] For example, if a new participant asks, "What is the maintenance procedure for machine A?", the server will input the following prompt to the generative AI model:

[0241] Q: What is the maintenance procedure for Machine A?

[0242] A: The maintenance procedure for Machine A is as follows: First, turn off the power, check the safety devices, then... (detailed procedure follows)

[0243] In this way, the system helps newcomers quickly adapt to the job. These functions enable factory robots to accurately and efficiently transfer work knowledge and perform appropriate operations.

[0244] The flow of the specific processing in the application example 1 will be described with reference to FIG.

[0245] Step 1:

[0246] The terminal displays an interface that allows the user to enter basic information (such as name, department, and position) on the factory worker's tablet. The user enters the required information and clicks the "Submit" button. The entered information is sent to the server.

[0247] Step 2:

[0248] The server receives the basic information (input) and verifies its validity (data processing). If the information is valid, it stores it in a MySQL database (output). It then sends a registration completion message to the user's device (output).

[0249] Step 3:

[0250] The server prepares a list of questions to gather business knowledge from existing staff members and sends it to the user terminal. The user terminal displays the list of questions, and the existing staff members can input answers to each question.

[0251] Step 4:

[0252] The user enters answers into the question list and clicks the "Submit" button. The terminal sends the entered answers to the server (input). The server receives the answers in real time and stores them in a MySQL database (data processing and output).

[0253] Step 5:

[0254] The server uses the business knowledge stored in the database to automatically generate standardized business documents using OCR tools (data calculation), which are then saved in the database (output).

[0255] Step 6:

[0256] A new participant uses a tablet to enter a specific question and send it to the server (input).

[0257] Step 7:

[0258] The server searches the business knowledge and FAQs stored in the database based on the received question (data calculation), generates the optimal answer based on the search results (uses a generative AI model), and sends the answer to the user's device (output).

[0259] For example, if a new participant asks, "What are the maintenance procedures for machine A?" the prompt might look like this:

[0260] Q: What is the maintenance procedure for Machine A?

[0261] A: The maintenance procedure for Machine A is as follows: First, turn off the power, check the safety devices, then... (detailed procedure follows)

[0262] This allows the server to provide smooth answers to questions from new participants, improving the efficiency of business handover.

[0263] Furthermore, an emotion engine that estimates the user's emotion may be combined. That is, the identification processing unit 290 may estimate the user's emotion using the emotion identification model 59 and perform identification processing using the user's emotion.

[0264] This invention is a system for streamlining and improving the quality of a company's business handover process, and by combining it with an emotion engine, it is possible to respond according to the user's emotional state. In addition to collecting handover information, automatically generating handover documents, and responding to questions from new employees, this system also has the ability to recognize the user's emotions and provide appropriate feedback.

[0265] User Registration Process

[0266] First, the user accesses the server and enters their basic information (name, department, job title, etc.). The terminal displays a basic information input form, the user enters the required information, and clicks the "Submit" button. The server receives the entered information and verifies its validity. Once verification is complete, the server saves the information in a database and creates a new user account. Finally, the server sends the user a registration completion message.

[0267] Q&A session

[0268] To collect handover information from existing members, the server prepares a list of questions and sends it to the terminal. The terminal displays this list of questions to the user, who then enters and submits an answer to each question. The terminal then sends the user's answers to the server in real time, and the server stores the answers in a database. This process efficiently collects the necessary handover information.

[0269] Automatic handover document generation

[0270] Based on the collected handover information, the server automatically generates handover documents. The server extracts the handover information from the database and creates handover documents using predefined templates. The generated documents are saved in the database and made available for users to download. This improves the quality of handover documents and standardizes information.

[0271] FAQ function implementation

[0272] To quickly respond to questions from new employees, the server provides an FAQ function. New employees enter their questions on their terminals and send them to the server. The server searches the FAQs and handover information in the database and generates the most appropriate answer. The server then sends the generated answer to the terminal and displays it to the new employee. This function makes it easier for new employees to quickly adapt to their work.

[0273] Implementing the Emotion Engine

[0274] By using the emotion engine, the system can recognize the user's emotions and dynamically change the content and presentation of the Q&A. For example, if the user is feeling stressed, the system can adjust the difficulty of the questions or display encouraging messages. This emotion data is also used as a reference when generating handover documents, customizing the content to better suit the user.

[0275] Overall system flow

[0276] The server is always on standby for user requests and performs the appropriate process when a user request arrives. When a user selects a specific action (e.g., registration, handover information input, FAQ question, etc.), the request is sent to the server. The server then performs the appropriate process, such as the registration process, Q&A session, handover document generation, or FAQ answer, and notifies the user of the results. Each process works in conjunction with the others to improve the efficiency and quality of the handover process.

[0277] As described above, this invention enables a company's business handover process to be carried out efficiently and with high quality, enabling new members to quickly adapt to the business. Furthermore, the introduction of an emotion engine enables flexible responses that take into account the user's emotional state. This system minimizes business interruptions and improves productivity across the company.

[0278] The processing flow will be explained below.

[0279] User Registration Process

[0280] Processing Steps:

[0281] Step 1:

[0282] The user accesses the server. The user connects to the server using a web browser or a dedicated application.

[0283] Step 2:

[0284] The terminal displays a basic information input form. The terminal displays a form for the user to input basic information such as name, department, and position.

[0285] Step 3:

[0286] The user enters basic information and submits it. The user enters the required information into the input form and clicks the "Submit" button.

[0287] Step 4:

[0288] The server receives and validates the input data. The server receives the data sent by the user and verifies the required fields and the correct format.

[0289] Step 5:

[0290] The server saves the information in a database. The server saves the verified data in a database and creates an account for the new user.

[0291] Step 6:

[0292] The server sends a registration completion message to the user. The server sends a message to the user's terminal notifying them that registration has been successfully completed.

[0293] Q&A session

[0294] Processing Steps:

[0295] Step 1:

[0296] The user logs in. The user enters authentication information to log in to the server and performs the login operation.

[0297] Step 2:

[0298] The server sends a list of questions to the terminal. The server sends a list of questions prepared in advance to the user's terminal.

[0299] Step 3:

[0300] The terminal displays the questions to the user. The terminal displays the received questions to the user in order.

[0301] Step 4:

[0302] The user answers the questions. The user enters the appropriate answer for each question and clicks the "Next" button.

[0303] Step 5:

[0304] The terminal transmits the user's answer to the server. The terminal transmits the user's answer to the server in real time.

[0305] Step 6:

[0306] The server stores the answer in a database. The server stores the received answer in a database.

[0307] Automatic handover document generation

[0308] Processing Steps:

[0309] Step 1:

[0310] The server retrieves the takeover information from the database: The server reads all takeover information associated with the specified user from the database.

[0311] Step 2:

[0312] The server creates a template for the handover document. The server starts creating a new handover document based on the standardized document template.

[0313] Step 3:

[0314] The server inserts the information into the template. The server automatically inserts the acquired inherited information into the appropriate position in the template.

[0315] Step 4:

[0316] The server generates the document and stores it in the database. The server generates the final handover document and stores it in the database.

[0317] Step 5:

[0318] The server notifies the user that the document has been generated. The server notifies the user that the document has been generated and provides a link to download the document if desired.

[0319] FAQ function implementation

[0320] Processing Steps:

[0321] Step 1:

[0322] New employees enter their questions from a terminal. New employees access the FAQ interface and enter their questions in text.

[0323] Step 2:

[0324] The terminal sends the question to the server. The terminal sends the entered question to the server.

[0325] Step 3:

[0326] The server searches the database. The server uses the FAQ and handover information in the database to find relevant answers.

[0327] Step 4:

[0328] The server selects the best answer: The server selects the most relevant answer from the search results.

[0329] Step 5:

[0330] The server sends the answer to the terminal. The server sends the selected answer to the new employee's terminal.

[0331] Step 6:

[0332] The terminal displays the answer to the user. The terminal displays the received answer to the new employee and accepts further questions or clarifications if any.

[0333] Implementing the Emotion Engine

[0334] Processing Steps:

[0335] Step 1:

[0336] The device recognizes the user's emotions. The device analyzes the user's facial expressions and tone of voice through the camera and microphone to recognize their emotional state.

[0337] Step 2:

[0338] The device sends the emotion data to the server. The device sends the recognized emotion data to the server in real time.

[0339] Step 3:

[0340] The server analyzes the emotion data and determines the user's current emotional state based on the received emotion data.

[0341] Step 4:

[0342] The server dynamically changes the content and presentation of the Q&A session, adjusting the difficulty of the questions and the presentation method according to the user's emotional state.

[0343] Step 5:

[0344] The server saves the emotional data in a database. The server saves the user's emotional data in a database and will use it when generating handover documents in the future.

[0345] Step 6:

[0346] The server responds to each user individually, and based on the stored emotion data, it presents handover documents and FAQ answers in a format that suits the user.

[0347] Example 2

[0348] Next, a description will be given of Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the smart device 14 will be referred to as a "terminal."

[0349] The business handover process in a company must be efficient and of high quality. However, in conventional systems, the collection of handover information, document generation, and answering of new employee questions are often done manually, which is time-consuming and the quality of the information is unstable. Furthermore, because the system is unable to take into account the user's emotional state, it is prone to creating situations where users feel stressed or confused. This can lead to interruptions to work, delays in the new employee's adaptation, and reduced productivity across the company.

[0350] The specific processing by the specific processing unit 290 of the data processing device 12 in the second embodiment is realized by the following means.

[0351] In this invention, the server includes: means for providing an interface for a user to input and submit basic information; means for verifying the submitted basic information and saving it in a database; means for sending a registration completion message to the user; means for providing an interactive question and answer session to a terminal to collect handover information from existing members; means for receiving user responses in real time and saving them in a database; means for automatically generating a standardized handover document based on the collected handover information; means for making the generated handover document available for download by users; means for searching the database for accumulated handover information and FAQs and presenting answers to provide quick answers to questions from new employees; means for analyzing the user's emotional state using an emotion engine; and means for dynamically changing the content and presentation method of the question and answer session depending on the user's emotional state. This improves the efficiency of the business handover process, standardizes information, and enables flexible responses to suit the user's emotional state, which is expected to improve productivity throughout the company.

[0352] An "interface" is a means by which a user interacts with a system and inputs information.

[0353] "Basic information" refers to the initial information required to use the system, such as the user's name, department, and position.

[0354] "Verification" is the process of ensuring that submitted information is accurate or meets required formats.

[0355] A "database" is a structured collection of information that a system uses to manage and store information.

[0356] A "message" is a text or alert that the system sends to the user to notify or inform them of some kind.

[0357] "Dialogue" refers to the way in which a system and a user exchange information with each other through questions and answers.

[0358] "Question and answer" is the process in which the system asks questions to the user and collects the user's answers to those questions.

[0359] "Real time" refers to a situation where processing is carried out immediately without delay.

[0360] "Standardization" refers to the organization and unification of information according to certain standards and formats.

[0361] A "handover document" is a document used to transfer work content and procedures to a new person in charge.

[0362] "FAQ" is a collection of frequently asked questions and their answers.

[0363] An "emotion engine" is an algorithm or system that analyzes a user's emotional state from their input and behavior.

[0364] "Analysis" is the process of examining data in detail to clarify its meaning and structure.

[0365] "Dynamic change" means that the system's operation and display content can be flexibly changed according to the situation and conditions.

[0366] The present invention is a system that aims to improve the efficiency and quality of business handover processes in companies, and by combining it with an emotion engine, it is possible to respond according to the user's emotional state.

[0367] System Overview

[0368] This system provides an integrated mechanism that starts with registering basic user information, collecting handover information, automatically generating handover documents using a generative AI model, answering questions using an FAQ function, and analyzing user emotions using an emotion engine.

[0369] Hardware and software used

[0370] Hardware

[0371] Server: The server is the central location that receives, stores, analyzes data, and generates feedback.

[0372] Terminal: Users access the system using a terminal such as a computer or smartphone to input and receive information.

[0373] software

[0374] Database: Use a relational database such as MySQL to store accumulated handover information and answers to questions from new hires.

[0375] Framework: Use a web framework such as Django to implement server-side logic.

[0376] Templating engine: Use a templating engine such as Jinja2 to format the collected information into a handover document.

[0377] Emotion engine: Analyzes the user's emotional state using models such as BERT-based models.

[0378] Example

[0379] User Registration Process

[0380] A user accesses the system and enters basic information (such as name, department, and position). The terminal sends this information to the server, which verifies its validity and stores it in a database. Once complete, the server sends a registration completion message to the user.

[0381] Collecting handover information

[0382] Existing members use their devices to answer a list of questions, which are then sent in real time to a server, which stores the information in a database.

[0383] Generate handover documents

[0384] Based on the collected handover information, the server automatically generates standardized handover documents using a templating engine, which are then stored in a database and can be downloaded by users.

[0385] FAQ function

[0386] When a new employee enters a question into the system, the server searches for relevant information in the database and generates the most appropriate answer, which is then sent to the terminal and displayed to the user.

[0387] Implementing the Emotion Engine

[0388] The system analyzes user input and utilizes an emotion engine to determine the user's emotional state. If the user is feeling stressed or confused, it can improve the user experience by adjusting the difficulty of the questions or displaying encouraging messages.

[0389] Prompt Sentence Examples

[0390] "Please explain what steps users take to collect job handover information."

[0391] "Explain how the emotional engine responds to the stress experienced by new employees."

[0392] As described above, this system provides a variety of functions for efficient and high-quality business handover processes, and its emotion engine enables flexible responses based on the user's emotional state. This is expected to minimize business interruptions and improve productivity across the entire company.

[0393] The flow of the identification process in the second embodiment will be described with reference to FIG.

[0394] Step 1:

[0395] Use an interface for users to enter and submit basic information.

[0396] Specific operation: The user enters basic information such as name, department, and position into the registration form on the device's browser and clicks the "Submit" button.

[0397] Input: Basic information entered by the user into a form on the device.

[0398] Output: Basic information data sent.

[0399] Step 2:

[0400] The terminal transmits the basic information entered by the user to the server.

[0401] What happens: The device uses a JavaScript AJAX request to send basic information to the server.

[0402] Input: Basic information data submitted by the user.

[0403] Output: The HTTP request sent to the server.

[0404] Step 3:

[0405] The server verifies the validity of the received information and stores it in a database.

[0406] What it does: The server uses Python's Django framework to perform basic format validation and blank checks on the information, then saves it to a MySQL database.

[0407] Input: Basic information sent from the device.

[0408] Output: Verified basic information data is saved in the database.

[0409] Step 4:

[0410] The server sends a registration completion message to the user.

[0411] Specific operation: If registration is successful, the server generates an HTTP response to notify the terminal that registration is complete and sends it to the terminal.

[0412] Input: Basic information stored in the database.

[0413] Output: Registration successful message displayed on the terminal.

[0414] Step 5:

[0415] The server prepares a list of handover questions and sends it to the terminal.

[0416] Specific operation: The server retrieves the list of questions from the database and sends it to the terminal in JSON format.

[0417] Input: Handover Questionnaire.

[0418] Output: Question list in JSON format sent to the device.

[0419] Step 6:

[0420] The terminal displays a list of questions to the user.

[0421] Specific operation: The device converts the received JSON data into HTML format and displays the question to the user.

[0422] Input: Question list in JSON format sent from the server.

[0423] Output: The question form that is displayed to the user.

[0424] Step 7:

[0425] The user enters and submits answers to each question.

[0426] What happens: The user uses the keyboard to enter answers into the form and clicks the "Submit" button.

[0427] Input: User response data.

[0428] Output: The submitted response data.

[0429] Step 8:

[0430] The terminal transmits the user's answers to the server in real time.

[0431] Specific operation: The device uses JavaScript AJAX to send the response data to the server.

[0432] Input: The answer data submitted by the user.

[0433] Output: The HTTP request sent to the server.

[0434] Step 9:

[0435] The server stores the answer in a database.

[0436] What happens: The server receives the incoming data and stores it in a MySQL database using the Django ORM.

[0437] Input: Response data sent from the device.

[0438] Output: Response data stored in a database.

[0439] Step 10:

[0440] The server extracts handover information from the database and automatically generates handover documents using templates.

[0441] What happens: The server uses Django ORM queries to extract the inherited information and generates the document using the Jinja2 template engine.

[0442] Input: Handover information stored in the database.

[0443] Output: Auto-generated handover document.

[0444] Step 11:

[0445] The server stores the generated document in a database and makes it available for users to download.

[0446] Specific operation: The server saves the generated document in PDF format and provides the URL to the user.

[0447] Input: Auto-generated handover document.

[0448] Output: Handover document in PDF format stored in the database.

[0449] Step 12:

[0450] New employees enter questions into their terminals and send them to the server.

[0451] What happens: A new employee enters a question into a form on their device and clicks the submit button, which sends a request to the server via AJAX.

[0452] Input: Question data entered by new hires.

[0453] Output: The HTTP request sent to the server.

[0454] Step 13:

[0455] The server searches the FAQs and handover information in the database and generates the best answer.

[0456] What it does: The server runs specific SQL queries to find relevant answers from FAQ data and handover information, and in some cases uses generative AI models to generate the best answer.

[0457] Input: Question data sent from the terminal.

[0458] Output: The best answer provided to the new employee.

[0459] Step 14:

[0460] The server generates a response, which is sent to the terminal and displayed to the new employee.

[0461] Specific behavior: The server generates a JSON response containing the answer and sends it to the device, which displays the received data.

[0462] Input: Answers generated from the FAQ and handover information database.

[0463] Output: The answer displayed on the user's terminal.

[0464] Step 15:

[0465] The server receives the user's input and analyzes the emotions using an emotion engine.

[0466] What it does: The server uses a BERT-based sentiment analysis model to analyze the sentiment from the user's input text.

[0467] Input: The text entered by the user.

[0468] Output: Parsed emotion data.

[0469] Step 16:

[0470] The server dynamically changes the content and presentation method of the Q&A depending on the user's emotional state.

[0471] Specific behavior: Based on the analysis results, the server adjusts the difficulty of the questions and generates encouraging messages.

[0472] Input: Parsed emotion data.

[0473] Output: The tailored content or message that is displayed to the user.

[0474] (Application example 2)

[0475] Next, a description will be given of Application Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the smart device 14 will be referred to as a "terminal."

[0476] The process of job handover in a company requires efficient collection of a large amount of information and the ability to enable new employees to adapt quickly. It is also important to understand the emotional state of new employees and provide appropriate responses to improve the quality of the handover. Accurate and prompt training and maintenance support are especially essential for new robot operators in charge of factory operations. However, current systems have difficulty meeting these requirements efficiently.

[0477] The specific processing by the specific processing unit 290 of the data processing device 12 in the application example 2 is realized by the following means.

[0478] In this invention, the server includes: means for providing interactive Q&A to terminals to collect handover information from existing members; means for automatically generating standardized handover documents based on the collected handover information; means for searching a database of accumulated handover information and FAQs and presenting answers to provide prompt answers to questions from new employees; emotion engine means for recognizing the user's emotional state and dynamically changing the content and presentation method of the Q&A based on that; and means for registering basic information about new robot operators, collecting information about past experience and skilled operations through Q&A sessions, and automatically generating a training guide based on that information. This not only improves the efficiency and quality of the job handover process, but also enables prompt training of new operators and appropriate maintenance support.

[0479] "Existing members" are employees currently working within a company.

[0480] "Handover information" refers to the knowledge and processes necessary for new employees to smoothly take over their work.

[0481] "Interactive Q&A" is the process by which a user provides information by answering questions through a device or system.

[0482] "Standardized handover documents" refer to documents that are automatically created in a set format based on collected information.

[0483] A "new employee" is a worker who has been newly hired by a company.

[0484] "FAQ" is an abbreviation that stands for Frequently Asked Questions and their answers.

[0485] A "database" is an electronic collection of data for efficiently storing, retrieving, and managing large amounts of information.

[0486] An "emotion engine" is an algorithm or system that analyzes a user's emotional state and provides feedback and assistance accordingly.

[0487] "Operator" means an employee who operates and maintains a machine or system.

[0488] A "Q&A session" is a process of exchanging information in the form of questions and answers.

[0489] A "training guide" is a teaching material or guidebook that operators use to learn about machines and systems.

[0490] This invention is a system that streamlines and improves the quality of a company's business handover process, and by combining it with an emotion engine, it is possible to respond according to the user's emotional state. In particular, it can be applied to training and maintenance support for factory robot operators.

[0491] The system includes the following main measures:

[0492] 1. User Registration Process

[0493] The server provides a means for the user to enter basic information (such as name, department, and job title) through a predefined interface. The terminal displays a basic information entry form and sends the information entered by the user to the server. The server validates this information and stores it in a database. This process uses a database system such as MySQL. It also sends a message to the terminal indicating that user registration is complete.

[0494] 2. Q&A session

[0495] The server sends a list of questions to the terminal to collect handover information from new employees and operators. The terminal displays this list to the user, who then enters answers to each question. The answers are sent to the server in real time and stored in a database.

[0496] 3. Automatic handover document generation

[0497] Based on the collected information, the server automatically generates handover documents. It extracts the necessary information from the database and creates documents using predefined templates. The generated documents are saved in the database and can be downloaded by users.

[0498] 4. Implementation of FAQ function

[0499] To quickly respond to questions from new employees and operators, the server provides a FAQ function. The server searches the FAQ and handover information in the database, generates the most appropriate answer, and sends it to the terminal.

[0500] 5. Implementing the Emotion Engine

[0501] The emotion engine recognizes the user's emotional state and dynamically changes the content and presentation of the Q&A. For example, if the user is feeling stressed, it can adjust the difficulty of the questions or display encouraging messages. Emotional data is also referenced when generating training guides, customizing the content to better suit the user. Specifically, emotion analysis is performed using natural language processing libraries such as TextBlob.

[0502] 6. Generating training guides for robots

[0503] New operators register basic information, and information about their past experience and skills is collected through a Q&A session. Based on this information, a training guide is automatically generated, including specific operation manuals and maintenance procedures.

[0504] Specific examples and prompts for generative AI models

[0505] For example, by inputting the following prompt sentence into a generative AI model, it is possible to automatically generate a corresponding training guide or FAQ.

[0506] Example prompt:

[0507] "New operators use their smartphones to register basic company information, then participate in a Q&A session in which they are asked about their past experience and skills. Based on this, they have access to an automatically generated training guide and FAQ function to learn how to operate the robot. The system also performs sentiment analysis based on comments and provides appropriate feedback."

[0508] The system ensures efficient and high-quality business handover processes for companies, and enables rapid training and maintenance support for new operators.

[0509] The flow of the specific processing in the application example 2 will be described with reference to FIG.

[0510] Step 1:

[0511] Starting the user registration process

[0512] The user accesses the basic information input form using a device (such as a smartphone). The information entered includes name, department, and job title.

[0513] Click the "Send" button to send the information to the server.

[0514] Input: User basic information

[0515] Output: Basic information data sent to the server

[0516] Step 2:

[0517] Validate and save basic information

[0518] The server verifies the validity of the received basic information, for example, whether all required fields have been filled in and whether the data format is correct.

[0519] Once the verification is complete, the server stores the basic information in a database.

[0520] Input: Basic information submitted by the user

[0521] Data processing: Data validation and formatting

[0522] Output: Save to database

[0523] Step 3:

[0524] Sending a registration completion message

[0525] The server generates a registration completion message to inform the terminal that the user registration has been successfully completed.

[0526] The message is sent to the terminal and displayed to the user.

[0527] Input: User registration completion status

[0528] Output: Registration complete message

[0529] Step 4:

[0530] Start of Q&A session

[0531] A user (a new employee or a new operator) uses a terminal to access the list of questions sent from the server.

[0532] The user answers each question and submits the answer.

[0533] Input: Question list, user answers

[0534] Output: Answer data sent to the server

[0535] Step 5:

[0536] Save your answers

[0537] The server stores the received user answers in a database.

[0538] Input: User response data

[0539] Data processing: Converting data into a storage format

[0540] Output: Save to database

[0541] Step 6:

[0542] Automatic handover document generation

[0543] The server automatically generates handover documents based on information collected from the database, using predefined templates to organize the information.

[0544] Input: Transfer information in the database

[0545] Data processing: generating standard documents

[0546] Output: Handover document

[0547] Step 7:

[0548] Providing handover documents

[0549] The server transmits the generated handover document to the terminal and provides it in a format that can be downloaded by the user.

[0550] Input: Handover document

[0551] Output: Send document to terminal

[0552] Step 8:

[0553] FAQ function implementation

[0554] The user uses the terminal to input a question, which is then sent to the server.

[0555] The server searches the FAQ and handover information in the database, generates the most appropriate answer, and sends it to the terminal.

[0556] Input: User question

[0557] Data calculation: FAQ search and answer generation

[0558] Output: Send the best answer

[0559] Step 9:

[0560] Implementing the Emotion Engine

[0561] The server analyzes comments and feedback collected from users using libraries like TextBlob to recognize emotions.

[0562] Dynamically change question difficulty and presentation based on perceived sentiment to provide feedback.

[0563] Input: User comments and feedback

[0564] Data Computing: Sentiment Analysis

[0565] Output: Regulated Feedback

[0566] Step 10:

[0567] Generating training guides for robots

[0568] The server automatically generates training guides for operators based on the information collected from the Q&A session.

[0569] The generated guide is sent to the terminal and can be accessed by the user.

[0570] Input: Answers from the Q&A session

[0571] Data processing: generating training guides

[0572] Output: Provides training guide

[0573] This series of processes ensures that a company's business handover process is efficient and of high quality, and enables rapid training of new operators and appropriate maintenance support.

[0574] The specific processing unit 290 transmits the result of the specific processing to the smart device 14. In the smart device 14, the control unit 46A causes the output device 40 to output the result of the specific processing. The microphone 38B acquires audio indicating a user input regarding the result of the specific processing. The control unit 46A transmits audio data indicating the user input acquired by the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the audio data.

[0575] The data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of the data generation model 58 is ChatGPT (Internet Search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search <url: https: gemini.google.com ?hl="ja">) and other generation AIs. The data generation model 58 is obtained by performing deep learning on a neural network. A prompt including an instruction is input to the data generation model 58, and inference data such as voice data indicating voice, text data indicating text, and image data indicating an image is also input. The data generation model 58 performs inference on the input inference data in accordance with the instruction indicated by the prompt, and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0576] In the above embodiment, an example in which the specific process is performed by the data processing device 12 has been given, but the technology of the present disclosure is not limited to this, and the specific process may be performed by the smart device 14.

[0577] [Second embodiment]

[0578] FIG. 3 shows an example of the configuration of a data processing system 210 according to the second embodiment.

[0579] 3, the data processing system 210 includes the data processing device 12 and smart glasses 214. An example of the data processing device 12 is a server.

[0580] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. The database 24 and the communication I / F 26 are also connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0581] The smart glasses 214 include a computer 36, a microphone 238, a speaker 240, a camera 42, and a communication I / F 44. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. The microphone 238, the speaker 240, and the camera 42 are also connected to the bus 52.

[0582] The microphone 238 receives instructions and the like from the user 20 by receiving voice uttered by the user 20. The microphone 238 captures the voice uttered by the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio in accordance with instructions from the processor 46.

[0583] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an imaging element such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the surroundings of user 20 (for example, an imaging range defined by an angle of view equivalent to the field of vision of a typical healthy person).

[0584] The communication I / F 44 is connected to a network 54. The communication I / Fs 44 and 26 are responsible for the exchange of various information between the processor 46 and the processor 28 via the network 54. The exchange of various information between the processor 46 and the processor 28 using the communication I / Fs 44 and 26 is carried out in a secure state.

[0585] Fig. 4 shows an example of the main functions of the data processing device 12 and the smart glasses 214. As shown in Fig. 4, in the data processing device 12, a specific process is performed by the processor 28. A specific process program 56 is stored in the storage 32.

[0586] The specific processing program 56 is an example of a "program" according to the technology of the present disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0587] The storage 32 stores a data generation model 58 and an emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0588] In the smart glasses 214, the reception output process is performed by the processor 46. A reception output program 60 is stored in the storage 50. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output process is realized by the processor 46 operating as the control unit 46A in accordance with the reception output program 60 executed on the RAM 48.

[0589] Next, a description will be given of the identification process performed by the identification processing unit 290 of the data processing device 12. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal."

[0590] This invention describes a system for streamlining and improving the quality of a company's business handover process. This system collects handover information from existing members, automatically generates handover documents based on that information, and provides quick answers to questions from new employees.

[0591] User Registration Process

[0592] First, the user accesses the server and enters their basic information (name, department, job title, etc.). The terminal displays a basic information input form, the user enters the required information, and clicks the "Submit" button. The server receives the entered information and verifies its validity. Once verification is complete, the server saves the information in a database and creates a new user account. Finally, the server sends the user a registration completion message.

[0593] Q&A session

[0594] To collect handover information from existing members, the server prepares a list of questions and sends it to the terminal. The terminal displays this list of questions to the user, who then enters and submits an answer to each question. The terminal then sends the user's answers to the server in real time, and the server stores the answers in a database. This process efficiently collects the necessary handover information.

[0595] Automatic handover document generation

[0596] Based on the collected handover information, the server automatically generates handover documents. The server extracts the handover information from the database and creates handover documents using predefined templates. The generated documents are saved in the database and made available for users to download. This improves the quality of handover documents and standardizes information.

[0597] FAQ function implementation

[0598] To quickly respond to questions from new employees, the server provides an FAQ function. New employees enter their questions on their terminals and send them to the server. The server searches the FAQs and handover information in the database and generates the most appropriate answer. The server then sends the generated answer to the terminal and displays it to the new employee. This function makes it easier for new employees to quickly adapt to their work.

[0599] Overall system flow

[0600] The server is always on standby for user requests and performs the appropriate process when a user request arrives. When a user selects a specific action (e.g., registration, handover information input, FAQ question, etc.), the request is sent to the server. The server then performs the appropriate process, such as the registration process, Q&A session, handover document generation, or FAQ answer, and notifies the user of the results. Each process works in conjunction with the others to improve the efficiency and quality of the handover process.

[0601] As described above, the present invention enables a company's business handover process to be carried out efficiently and with high quality, and enables new members to quickly adapt to the business.

[0602] The processing flow will be explained below.

[0603] User Registration Process

[0604] Processing Steps:

[0605] Step 1:

[0606] The user accesses the server. The user connects to the server using a web browser or a dedicated application.

[0607] Step 2:

[0608] The terminal displays a basic information input form. The terminal displays a form for the user to input basic information such as name, department, and position.

[0609] Step 3:

[0610] The user enters basic information and submits it. The user enters the required information into the input form and clicks the "Submit" button.

[0611] Step 4:

[0612] The server receives and validates the input data. The server receives the data sent by the user and verifies the required fields and the correct format.

[0613] Step 5:

[0614] The server saves the information in a database. The server saves the verified data in a database and creates an account for the new user.

[0615] Step 6:

[0616] The server sends a registration completion message to the user. The server sends a message to the user's terminal notifying them that registration has been successfully completed.

[0617] Q&A session

[0618] Processing Steps:

[0619] Step 1:

[0620] The user logs in. The user enters authentication information to log in to the server and performs the login operation.

[0621] Step 2:

[0622] The server sends a list of questions to the terminal. The server sends a list of questions prepared in advance to the user's terminal.

[0623] Step 3:

[0624] The terminal displays the questions to the user. The terminal displays the received questions to the user in order.

[0625] Step 4:

[0626] The user answers the questions. The user enters the appropriate answer for each question and clicks the "Next" button.

[0627] Step 5:

[0628] The terminal transmits the user's answer to the server. The terminal transmits the user's answer to the server in real time.

[0629] Step 6:

[0630] The server stores the answer in a database. The server stores the received answer in a database.

[0631] Automatic handover document generation

[0632] Processing Steps:

[0633] Step 1:

[0634] The server retrieves the takeover information from the database: The server reads all takeover information associated with the specified user from the database.

[0635] Step 2:

[0636] The server creates a template for the handover document. The server starts creating a new handover document based on the standardized document template.

[0637] Step 3:

[0638] The server inserts the information into the template. The server automatically inserts the acquired inherited information into the appropriate position in the template.

[0639] Step 4:

[0640] The server generates the document and stores it in the database. The server generates the final handover document and stores it in the database.

[0641] Step 5:

[0642] The server notifies the user that the document has been generated. The server notifies the user that the document has been generated and provides a link to download the document if desired.

[0643] FAQ function implementation

[0644] Processing Steps:

[0645] Step 1:

[0646] New employees enter their questions from a terminal. New employees access the FAQ interface and enter their questions in text.

[0647] Step 2:

[0648] The terminal sends the question to the server. The terminal sends the entered question to the server.

[0649] Step 3:

[0650] The server searches the database. The server uses the FAQ and handover information in the database to find relevant answers.

[0651] Step 4:

[0652] The server selects the best answer: The server selects the most relevant answer from the search results.

[0653] Step 5:

[0654] The server sends the answer to the terminal. The server sends the selected answer to the new employee's terminal.

[0655] Step 6:

[0656] The terminal displays the answer to the user. The terminal displays the received answer to the new employee and accepts further questions or clarifications if any.

[0657] Example 1

[0658] Next, a description will be given of Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the smart glasses 214 will be referred to as a "terminal."

[0659] The business handover process in a company requires a lot of time and effort and often depends on the quality of the handover information. This hinders business efficiency and the rapid adaptation of new employees. Furthermore, if the quality of the handover documents is low or if new employees do not receive prompt and appropriate answers to their questions, it can have a negative impact on business execution and overall corporate productivity. To solve these issues, it is necessary to collect handover information, generate standardized handover documents, and respond quickly to new employees' questions.

[0660] The specific processing by the specific processing unit 290 of the data processing device 12 in the first embodiment is realized by the following means.

[0661] In this invention, the server includes means for providing an interface for a user to input and submit basic information, means for verifying the submitted basic information and storing it in a database, means for sending a registration completion message to the user, means for providing an interactive question and answer session to the terminal to collect handover information from existing members, means for automatically generating standardized handover documents based on the collected handover information, and means for searching the database for accumulated handover information and FAQs and presenting answers to questions from new employees in order to provide quick answers. This improves the efficiency and quality of the business handover process in a company and enables new employees to quickly adapt to their work.

[0662] "User interface" is a function that provides a screen and operation means for system users to input and send basic information.

[0663] "Basic information verification" is the process of verifying that the information submitted by a user is accurate and in the proper format.

[0664] A "database" is a system for systematically storing, searching, and managing collected information.

[0665] The "registration completion message" is information notifying the user that they have properly completed the registration procedure.

[0666] "Handover information gathering" is the process of obtaining details and important information about the work from existing members.

[0667] "Interactive Q&A" is a method in which the system presents interactive questions to help the user answer the questions.

[0668] A "standardized handover document" is a document that is automatically generated in a consistent format based on collected handover information.

[0669] "FAQ" is a collection of frequently asked questions and their answers.

[0670] "Automatic handover document generation" is the process of automatically creating handover documents using templates based on collected information.

[0671] "Providing a quick answer" is a function that provides an appropriate answer to a question from a user in a short time.

[0672] This invention is a system for streamlining and improving the quality of business handover processes in companies. This system allows users to register their own basic information, collect handover information from existing members, automatically generate handover documents based on that information, and quickly respond to questions from new employees.

[0673] User Registration Process

[0674] First, the user accesses the server and enters their basic information (such as name, department, and position). The terminal displays a basic information input form for the user to enter the information. The user enters the required information and clicks the "Submit" button. The server receives the entered information and verifies its validity. Once verification is complete, the server saves the information in the database and creates a new user account. Finally, the server sends the user a registration completion message.

[0675] Q&A session

[0676] To collect handover information from existing members, the server prepares a list of questions and sends it to the terminal. The terminal displays this list of questions to the user, who then enters and submits an answer to each question. The terminal then sends the user's answers to the server in real time, and the server stores the answers in a database. This process efficiently collects the necessary handover information.

[0677] Automatic handover document generation

[0678] Based on the collected handover information, the server automatically generates handover documents. The server extracts the handover information from the database and creates handover documents using predefined templates. The generated documents are saved in the database and made available for users to download. This improves the quality of handover documents and standardizes information.

[0679] FAQ function implementation

[0680] To quickly respond to questions from new employees, the server provides an FAQ function. New employees enter their questions on their terminals and send them to the server. The server searches the FAQs and handover information in the database and generates the most appropriate answer. The server then sends the generated answer to the terminal and displays it to the new employee. This function makes it easier for new employees to quickly adapt to their work.

[0681] Specific examples

[0682] For example, a user enters the information "Taro Tanaka," his name, his department "Sales Department," and his job title "Manager," and completes registration. The user then answers the question "What are the important points in the handover process?" as handover information by replying "It is important not to neglect regular contact with clients." The server automatically generates a handover document based on this information as a template and saves it in the database. If a new employee asks, "What are the main duties of the sales department?" the server searches for an appropriate answer and replies, "The main duties of the sales department are acquiring new customers and following up with existing customers."

[0683] Prompt Sentence Examples

[0684] 1. User Registration Process:

[0685] A form is displayed in which the user enters their basic information (name, department, job title, etc.), and the user clicks the "Submit" button. Explain the process of verifying the validity of the entered information on the server side, saving it to the database, and creating a new user account.

[0686] 2. Conducting a Q&A session:

[0687] Please explain the process for collecting handover information from existing members in a Q&A format, from preparing the list of questions to sending the user's answers to the server and storing them in the database.

[0688] 3. Implementing FAQ functionality:

[0689] Regarding the FAQ function for quickly answering questions from new employees, please explain the process from entering a question to generating an answer and displaying it on the device. Please also explain how the FAQ information stored in the database is utilized.

[0690] The above is an embodiment of the invention of a system for improving the efficiency and quality of a company's business handover process. This system can be realized by using commonly available computer systems and database management systems without using specific hardware or software.

[0691] The flow of the identification process in the first embodiment will be described with reference to FIG.

[0692] User Registration Process

[0693] Step 1:

[0694] The terminal displays a basic information input form to the user, in which the user enters information such as name, department, and position.

[0695] Input: The user enters their name, department, job title, etc.

[0696] Output: The basic information entered in the terminal is displayed.

[0697] Step 2:

[0698] The user clicks the "Send" button. The device sends this to the server.

[0699] Input: The user clicks the "Submit" button.

[0700] Output: The entered information is sent to the server.

[0701] Step 3:

[0702] The server validates the information it receives, for example, by checking that all required fields have been filled in and that the email address is in the correct format.

[0703] Input: Basic information submitted by the user.

[0704] Output: Validation result (success or error).

[0705] Step 4:

[0706] After the server verifies the validity of the information, it stores it in a database.

[0707] Input: Verified basic information.

[0708] Output: User information stored in the database.

[0709] Step 5:

[0710] The server creates a new account and sends a registration completion message to the user's terminal.

[0711] Input: User information stored in the database.

[0712] Output: A registration successful message is displayed on the terminal.

[0713] Q&A session

[0714] Step 1:

[0715] Prepare a list of questions for the server to collect handover information from existing members.

[0716] Input: Category and content of handover information.

[0717] Output: Question list.

[0718] Step 2:

[0719] The server sends the prepared question list to the terminal, which then displays the question list to the user.

[0720] Input: Question list sent from the server.

[0721] Output: The question list displayed on the terminal.

[0722] Step 3:

[0723] The user enters the answer to each question and the terminal sends it to the server.

[0724] Input: The user's answer.

[0725] Output: The answer sent to the server.

[0726] Step 4:

[0727] The server stores the received response in a database.

[0728] Input: The answer received from the user.

[0729] Output: Answer information stored in a database.

[0730] Automatic handover document generation

[0731] Step 1:

[0732] The server extracts the handover information from the database.

[0733] Input: Request to retrieve handover information from the database.

[0734] Output: Extracted handover information.

[0735] Step 2:

[0736] The server uses a predefined template to generate a handover document based on the extracted information.

[0737] Input: Extracted handover information.

[0738] Output: Generated handover document.

[0739] Step 3:

[0740] The server stores the generated handover document in a database and provides a link for the user to download it.

[0741] Input: Generated handover document.

[0742] Output: Document stored in database and download link.

[0743] FAQ function implementation

[0744] Step 1:

[0745] New employees enter questions into their terminals and send them to the server.

[0746] Input: New employee question.

[0747] Output: The question sent to the server.

[0748] Step 2:

[0749] The server searches a database to obtain information to generate an appropriate answer.

[0750] Input: New employee question.

[0751] Output: FAQ and handover information.

[0752] Step 3:

[0753] The server generates the best answer.

[0754] Input: FAQ and handover information.

[0755] Output: The generated answer.

[0756] Step 4:

[0757] The server generates a response, which is sent to the terminal and displayed to the new employee.

[0758] Input: The generated answer.

[0759] Output: The answer displayed on the terminal.

[0760] These are the specific processing steps of a system that streamlines and improves the quality of a company's business handover process. These steps effectively collect handover information from users, automatically generate handover documents, and quickly respond to new employees.

[0761] (Application example 1)

[0762] Next, a description will be given of Application Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the smart glasses 214 will be referred to as a "terminal."

[0763] Many modern factories are increasingly introducing robots and automated equipment, but introducing new robots, maintaining them, and transferring operating procedures often requires a great deal of time and effort. In particular, if knowledge transfer is not sufficient to allow new personnel to smoothly adapt to the work, it can lead to operational errors and reduced efficiency. The present invention aims to solve these problems and provide a method for quickly and efficiently transferring operational knowledge to factory robots and achieving accurate operation.

[0764] The specific processing by the specific processing unit 290 of the data processing device 12 in the application example 1 is realized by the following means.

[0765] In this invention, the server includes means for providing an interactive question and answer session to the device to collect business knowledge from existing staff, means for automatically generating standardized business documents based on the collected business knowledge, means for searching a database of accumulated business knowledge and FAQs and presenting answers to provide quick answers to questions from new participants, and means for installing the above content in the factory robot, thereby enabling the factory robot to quickly acquire business knowledge and work smoothly with staff.

[0766] "Existing staff" are staff members who are already in charge of specific tasks within a factory or company.

[0767] "Business knowledge" is a general term for the technical knowledge, procedures, know-how and information required to carry out business.

[0768] "Equipment" means any equipment or machinery designed and manufactured for a specific purpose.

[0769] "Dialogue-style Q&A" is a format in which questions are asked and answered two-way using text and audio.

[0770] "Automatically standardized business documents" are documents in a consistent format that are generated by the system according to templates based on collected information.

[0771] "Newcomers" are staff who have recently joined a factory or company and are taking over specific tasks.

[0772] "Accumulated business knowledge" is a general term for past work data and experience information stored in a database.

[0773] "FAQ" is an abbreviation for "Frequently Asked Questions and Answers," and is a collection of frequently asked questions and their standard answers.

[0774] A "factory robot" is a machine designed to automatically perform various tasks in a factory.

[0775] An "interface" is a means or device that allows information to be exchanged between a human and a system or device.

[0776] A "database" is a system that systematically stores information and data, making it easy to search and manipulate.

[0777] A "question list" is a list of specific questions related to the job.

[0778] An "automatically generated business document" is a document that describes a series of procedures and information that is automatically created by a system.

[0779] "Apply" means to use or perform a particular method or function in a practical situation.

[0780] This invention provides a system for streamlining business handovers in companies and factories and ensuring the transfer of business knowledge to newcomers. This system automatically generates business documents based on business knowledge collected from existing staff, and also has the function of providing quick answers to questions from newcomers.

[0781] Hardware and software used

[0782] The hardware used mainly includes factory robots, server terminals, and tablets for factory workers. The software used is written in Python, with the Flask framework used for server-side processing. MySQL is used as the database system, and an OCR (Optical Character Recognition) tool is used for automatically generated business documents.

[0783] Program processing overview

[0784] 1. User Registration Process

[0785] The worker uses a tablet to enter basic information and send it to the server, which verifies the information and stores it in a MySQL database. The server then sends a registration completion message to the user.

[0786] 2. Q&A session

[0787] The server prepares a list of questions and sends them to the worker's tablet. The worker enters answers to each question, and the answers are sent to the server in real time and stored in a database.

[0788] 3. Automatic handover document generation

[0789] The server uses the collected business knowledge and OCR tools to automatically generate standardized business documents based on existing templates and store them in a database.

[0790] 4. FAQ function

[0791] New participants use a tablet to input their questions and send them to the server. The server searches its accumulated business knowledge and FAQ database to generate the most appropriate answer. The answer is then sent to the tablet and displayed to the new participant.

[0792] For example, if a new participant asks, "What is the maintenance procedure for machine A?", the server will input the following prompt to the generative AI model:

[0793] Q: What is the maintenance procedure for Machine A?

[0794] A: The maintenance procedure for Machine A is as follows: First, turn off the power, check the safety devices, then... (detailed procedure follows)

[0795] In this way, the system helps newcomers quickly adapt to the job. These functions enable factory robots to accurately and efficiently transfer work knowledge and perform appropriate operations.

[0796] The flow of the specific processing in the application example 1 will be described with reference to FIG.

[0797] Step 1:

[0798] The terminal displays an interface that allows the user to enter basic information (such as name, department, and position) on the factory worker's tablet. The user enters the required information and clicks the "Submit" button. The entered information is sent to the server.

[0799] Step 2:

[0800] The server receives the basic information (input) and verifies its validity (data processing). If the information is valid, it stores it in a MySQL database (output). It then sends a registration completion message to the user's device (output).

[0801] Step 3:

[0802] The server prepares a list of questions to gather business knowledge from existing staff members and sends it to the user terminal. The user terminal displays the list of questions, and the existing staff members can input answers to each question.

[0803] Step 4:

[0804] The user enters answers into the question list and clicks the "Submit" button. The terminal sends the entered answers to the server (input). The server receives the answers in real time and stores them in a MySQL database (data processing and output).

[0805] Step 5:

[0806] The server uses the business knowledge stored in the database to automatically generate standardized business documents using OCR tools (data calculation), which are then saved in the database (output).

[0807] Step 6:

[0808] A new participant uses a tablet to enter a specific question and send it to the server (input).

[0809] Step 7:

[0810] The server searches the business knowledge and FAQs stored in the database based on the received question (data calculation), generates the optimal answer based on the search results (uses a generative AI model), and sends the answer to the user's device (output).

[0811] For example, if a new participant asks, "What are the maintenance procedures for machine A?" the prompt might look like this:

[0812] Q: What is the maintenance procedure for Machine A?

[0813] A: The maintenance procedure for Machine A is as follows: First, turn off the power, check the safety devices, then... (detailed procedure follows)

[0814] This allows the server to provide smooth answers to questions from new participants, improving the efficiency of business handover.

[0815] Furthermore, an emotion engine that estimates the user's emotion may be further combined. That is, the identification processing unit 290 may estimate the user's emotion using the emotion identification model 59, and perform identification processing using the user's emotion.

[0816] This invention is a system for streamlining and improving the quality of a company's business handover process, and by combining it with an emotion engine, it is possible to respond according to the user's emotional state. In addition to collecting handover information, automatically generating handover documents, and responding to questions from new employees, this system also has the ability to recognize the user's emotions and provide appropriate feedback.

[0817] User Registration Process

[0818] First, the user accesses the server and enters their basic information (name, department, job title, etc.). The terminal displays a basic information input form, the user enters the required information, and clicks the "Submit" button. The server receives the entered information and verifies its validity. Once verification is complete, the server saves the information in a database and creates a new user account. Finally, the server sends the user a registration completion message.

[0819] Q&A session

[0820] To collect handover information from existing members, the server prepares a list of questions and sends it to the terminal. The terminal displays this list of questions to the user, who then enters and submits an answer to each question. The terminal then sends the user's answers to the server in real time, and the server stores the answers in a database. This process efficiently collects the necessary handover information.

[0821] Automatic handover document generation

[0822] Based on the collected handover information, the server automatically generates handover documents. The server extracts the handover information from the database and creates handover documents using predefined templates. The generated documents are saved in the database and made available for users to download. This improves the quality of handover documents and standardizes information.

[0823] FAQ function implementation

[0824] To quickly respond to questions from new employees, the server provides an FAQ function. New employees enter their questions on their terminals and send them to the server. The server searches the FAQs and handover information in the database and generates the most appropriate answer. The server then sends the generated answer to the terminal and displays it to the new employee. This function makes it easier for new employees to quickly adapt to their work.

[0825] Implementing the Emotion Engine

[0826] By using the emotion engine, the system can recognize the user's emotions and dynamically change the content and presentation of the Q&A. For example, if the user is feeling stressed, the system can adjust the difficulty of the questions or display encouraging messages. This emotion data is also used as a reference when generating handover documents, customizing the content to better suit the user.

[0827] Overall system flow

[0828] The server is always on standby for user requests and performs the appropriate process when a user request arrives. When a user selects a specific action (e.g., registration, handover information input, FAQ question, etc.), the request is sent to the server. The server then performs the appropriate process, such as the registration process, Q&A session, handover document generation, or FAQ answer, and notifies the user of the results. Each process works in conjunction with the others to improve the efficiency and quality of the handover process.

[0829] As described above, this invention enables a company's business handover process to be carried out efficiently and with high quality, enabling new members to quickly adapt to the business. Furthermore, the introduction of an emotion engine enables flexible responses that take into account the user's emotional state. This system minimizes business interruptions and improves productivity across the company.

[0830] The processing flow will be explained below.

[0831] User Registration Process

[0832] Processing Steps:

[0833] Step 1:

[0834] The user accesses the server. The user connects to the server using a web browser or a dedicated application.

[0835] Step 2:

[0836] The terminal displays a basic information input form. The terminal displays a form for the user to input basic information such as name, department, and position.

[0837] Step 3:

[0838] The user enters basic information and submits it. The user enters the required information into the input form and clicks the "Submit" button.

[0839] Step 4:

[0840] The server receives and validates the input data. The server receives the data sent by the user and verifies the required fields and the correct format.

[0841] Step 5:

[0842] The server saves the information in a database. The server saves the verified data in a database and creates an account for the new user.

[0843] Step 6:

[0844] The server sends a registration completion message to the user. The server sends a message to the user's terminal notifying them that registration has been successfully completed.

[0845] Q&A session

[0846] Processing Steps:

[0847] Step 1:

[0848] The user logs in. The user enters authentication information to log in to the server and performs the login operation.

[0849] Step 2:

[0850] The server sends a list of questions to the terminal. The server sends a list of questions prepared in advance to the user's terminal.

[0851] Step 3:

[0852] The terminal displays the questions to the user. The terminal displays the received questions to the user in order.

[0853] Step 4:

[0854] The user answers the questions. The user enters the appropriate answer for each question and clicks the "Next" button.

[0855] Step 5:

[0856] The terminal transmits the user's answer to the server. The terminal transmits the user's answer to the server in real time.

[0857] Step 6:

[0858] The server stores the answer in a database. The server stores the received answer in a database.

[0859] Automatic handover document generation

[0860] Processing Steps:

[0861] Step 1:

[0862] The server retrieves the takeover information from the database: The server reads all takeover information associated with the specified user from the database.

[0863] Step 2:

[0864] The server creates a template for the handover document. The server starts creating a new handover document based on the standardized document template.

[0865] Step 3:

[0866] The server inserts the information into the template. The server automatically inserts the acquired inherited information into the appropriate position in the template.

[0867] Step 4:

[0868] The server generates the document and stores it in the database. The server generates the final handover document and stores it in the database.

[0869] Step 5:

[0870] The server notifies the user that the document has been generated. The server notifies the user that the document has been generated and provides a link to download the document if desired.

[0871] FAQ function implementation

[0872] Processing Steps:

[0873] Step 1:

[0874] New employees enter their questions from a terminal. New employees access the FAQ interface and enter their questions in text.

[0875] Step 2:

[0876] The terminal sends the question to the server. The terminal sends the entered question to the server.

[0877] Step 3:

[0878] The server searches the database. The server uses the FAQ and handover information in the database to find relevant answers.

[0879] Step 4:

[0880] The server selects the best answer: The server selects the most relevant answer from the search results.

[0881] Step 5:

[0882] The server sends the answer to the terminal. The server sends the selected answer to the new employee's terminal.

[0883] Step 6:

[0884] The terminal displays the answer to the user. The terminal displays the received answer to the new employee and accepts further questions or clarifications if any.

[0885] Implementing the Emotion Engine

[0886] Processing Steps:

[0887] Step 1:

[0888] The device recognizes the user's emotions. The device analyzes the user's facial expressions and tone of voice through the camera and microphone to recognize their emotional state.

[0889] Step 2:

[0890] The device sends the emotion data to the server. The device sends the recognized emotion data to the server in real time.

[0891] Step 3:

[0892] The server analyzes the emotion data and determines the user's current emotional state based on the received emotion data.

[0893] Step 4:

[0894] The server dynamically changes the content and presentation of the Q&A session, adjusting the difficulty of the questions and the presentation method according to the user's emotional state.

[0895] Step 5:

[0896] The server saves the emotional data in a database. The server saves the user's emotional data in a database and will use it when generating handover documents in the future.

[0897] Step 6:

[0898] The server responds to each user individually, and based on the stored emotion data, it presents handover documents and FAQ answers in a format that suits the user.

[0899] Example 2

[0900] Next, a description will be given of Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the smart glasses 214 will be referred to as a "terminal."

[0901] The business handover process in a company must be efficient and of high quality. However, in conventional systems, the collection of handover information, document generation, and answering of new employee questions are often done manually, which is time-consuming and the quality of the information is unstable. Furthermore, because the system is unable to take into account the user's emotional state, it is prone to creating situations where users feel stressed or confused. This can lead to interruptions to work, delays in the new employee's adaptation, and reduced productivity across the company.

[0902] The specific processing by the specific processing unit 290 of the data processing device 12 in the second embodiment is realized by the following means.

[0903] In this invention, the server includes: means for providing an interface for a user to input and submit basic information; means for verifying the submitted basic information and saving it in a database; means for sending a registration completion message to the user; means for providing an interactive question and answer session to a terminal to collect handover information from existing members; means for receiving user responses in real time and saving them in a database; means for automatically generating a standardized handover document based on the collected handover information; means for making the generated handover document available for download by users; means for searching the database for accumulated handover information and FAQs and presenting answers to provide quick answers to questions from new employees; means for analyzing the user's emotional state using an emotion engine; and means for dynamically changing the content and presentation method of the question and answer session depending on the user's emotional state. This improves the efficiency of the business handover process, standardizes information, and enables flexible responses to suit the user's emotional state, which is expected to improve productivity throughout the company.

[0904] An "interface" is a means by which a user interacts with a system and inputs information.

[0905] "Basic information" refers to the initial information required to use the system, such as the user's name, department, and position.

[0906] "Verification" is the process of ensuring that submitted information is accurate or meets required formats.

[0907] A "database" is a structured collection of information that a system uses to manage and store information.

[0908] A "message" is a text or alert that the system sends to the user to notify or inform them of some kind.

[0909] "Dialogue" refers to the way in which a system and a user exchange information with each other through questions and answers.

[0910] "Question and answer" is the process in which the system asks questions to the user and collects the user's answers to those questions.

[0911] "Real time" refers to a situation where processing is carried out immediately without delay.

[0912] "Standardization" refers to the organization and unification of information according to certain standards and formats.

[0913] A "handover document" is a document used to transfer work content and procedures to a new person in charge.

[0914] "FAQ" is a collection of frequently asked questions and their answers.

[0915] An "emotion engine" is an algorithm or system that analyzes a user's emotional state from their input and behavior.

[0916] "Analysis" is the process of examining data in detail to clarify its meaning and structure.

[0917] "Dynamic change" means that the system's operation and display content can be flexibly changed according to the situation and conditions.

[0918] The present invention is a system that aims to improve the efficiency and quality of business handover processes in companies, and by combining it with an emotion engine, it is possible to respond according to the user's emotional state.

[0919] System Overview

[0920] This system provides an integrated mechanism that starts with registering basic user information, collecting handover information, automatically generating handover documents using a generative AI model, answering questions using an FAQ function, and analyzing user emotions using an emotion engine.

[0921] Hardware and software used

[0922] Hardware

[0923] Server: The server is the central location that receives, stores, analyzes data, and generates feedback.

[0924] Terminal: Users access the system using a terminal such as a computer or smartphone to input and receive information.

[0925] software

[0926] Database: Use a relational database such as MySQL to store accumulated handover information and answers to questions from new hires.

[0927] Framework: Use a web framework such as Django to implement server-side logic.

[0928] Templating engine: Use a templating engine such as Jinja2 to format the collected information into a handover document.

[0929] Emotion engine: Analyzes the user's emotional state using models such as BERT-based models.

[0930] Example

[0931] User Registration Process

[0932] A user accesses the system and enters basic information (such as name, department, and position). The terminal sends this information to the server, which verifies its validity and stores it in a database. Once complete, the server sends a registration completion message to the user.

[0933] Collecting handover information

[0934] Existing members use their devices to answer a list of questions, which are then sent in real time to a server, which stores the information in a database.

[0935] Generate handover documents

[0936] Based on the collected handover information, the server automatically generates standardized handover documents using a templating engine, which are then stored in a database and can be downloaded by users.

[0937] FAQ function

[0938] When a new employee enters a question into the system, the server searches for relevant information in the database and generates the most appropriate answer, which is then sent to the terminal and displayed to the user.

[0939] Implementing the Emotion Engine

[0940] The system analyzes user input and utilizes an emotion engine to determine the user's emotional state. If the user is feeling stressed or confused, it can improve the user experience by adjusting the difficulty of the questions or displaying encouraging messages.

[0941] Prompt Sentence Examples

[0942] "Please explain what steps users take to collect job handover information."

[0943] "Explain how the emotional engine responds to the stress experienced by new employees."

[0944] As described above, this system provides a variety of functions for efficient and high-quality business handover processes, and its emotion engine enables flexible responses based on the user's emotional state. This is expected to minimize business interruptions and improve productivity across the entire company.

[0945] The flow of the identification process in the second embodiment will be described with reference to FIG.

[0946] Step 1:

[0947] Use an interface for users to enter and submit basic information.

[0948] Specific operation: The user enters basic information such as name, department, and position into the registration form on the device's browser and clicks the "Submit" button.

[0949] Input: Basic information entered by the user into a form on the device.

[0950] Output: Basic information data sent.

[0951] Step 2:

[0952] The terminal transmits the basic information entered by the user to the server.

[0953] What happens: The device uses a JavaScript AJAX request to send basic information to the server.

[0954] Input: Basic information data submitted by the user.

[0955] Output: The HTTP request sent to the server.

[0956] Step 3:

[0957] The server verifies the validity of the received information and stores it in a database.

[0958] What it does: The server uses Python's Django framework to perform basic format validation and blank checks on the information, then saves it to a MySQL database.

[0959] Input: Basic information sent from the device.

[0960] Output: Verified basic information data is saved in the database.

[0961] Step 4:

[0962] The server sends a registration completion message to the user.

[0963] Specific operation: If registration is successful, the server generates an HTTP response to notify the terminal that registration is complete and sends it to the terminal.

[0964] Input: Basic information stored in the database.

[0965] Output: Registration successful message displayed on the terminal.

[0966] Step 5:

[0967] The server prepares a list of handover questions and sends it to the terminal.

[0968] Specific operation: The server retrieves the list of questions from the database and sends it to the terminal in JSON format.

[0969] Input: Handover Questionnaire.

[0970] Output: Question list in JSON format sent to the device.

[0971] Step 6:

[0972] The terminal displays a list of questions to the user.

[0973] Specific operation: The device converts the received JSON data into HTML format and displays the question to the user.

[0974] Input: Question list in JSON format sent from the server.

[0975] Output: The question form that is displayed to the user.

[0976] Step 7:

[0977] The user enters and submits answers to each question.

[0978] What happens: The user uses the keyboard to enter answers into the form and clicks the "Submit" button.

[0979] Input: User response data.

[0980] Output: The submitted response data.

[0981] Step 8:

[0982] The terminal transmits the user's answers to the server in real time.

[0983] Specific operation: The device uses JavaScript AJAX to send the response data to the server.

[0984] Input: The answer data submitted by the user.

[0985] Output: The HTTP request sent to the server.

[0986] Step 9:

[0987] The server stores the answer in a database.

[0988] What happens: The server receives the incoming data and stores it in a MySQL database using the Django ORM.

[0989] Input: Response data sent from the device.

[0990] Output: Response data stored in a database.

[0991] Step 10:

[0992] The server extracts handover information from the database and automatically generates handover documents using templates.

[0993] What happens: The server uses Django ORM queries to extract the inherited information and generates the document using the Jinja2 template engine.

[0994] Input: Handover information stored in the database.

[0995] Output: Auto-generated handover document.

[0996] Step 11:

[0997] The server stores the generated document in a database and makes it available for users to download.

[0998] Specific operation: The server saves the generated document in PDF format and provides the URL to the user.

[0999] Input: Auto-generated handover document.

[1000] Output: Handover document in PDF format stored in the database.

[1001] Step 12:

[1002] New employees enter questions into their terminals and send them to the server.

[1003] What happens: A new employee enters a question into a form on their device and clicks the submit button, which sends a request to the server via AJAX.

[1004] Input: Question data entered by new hires.

[1005] Output: The HTTP request sent to the server.

[1006] Step 13:

[1007] The server searches the FAQs and handover information in the database and generates the best answer.

[1008] What it does: The server runs specific SQL queries to find relevant answers from FAQ data and handover information, and in some cases uses generative AI models to generate the best answer.

[1009] Input: Question data sent from the terminal.

[1010] Output: The best answer provided to the new employee.

[1011] Step 14:

[1012] The server generates a response, which is sent to the terminal and displayed to the new employee.

[1013] Specific behavior: The server generates a JSON response containing the answer and sends it to the device, which displays the received data.

[1014] Input: Answers generated from the FAQ and handover information database.

[1015] Output: The answer displayed on the user's terminal.

[1016] Step 15:

[1017] The server receives the user's input and analyzes the emotions using an emotion engine.

[1018] What it does: The server uses a BERT-based sentiment analysis model to analyze the sentiment from the user's input text.

[1019] Input: The text entered by the user.

[1020] Output: Parsed emotion data.

[1021] Step 16:

[1022] The server dynamically changes the content and presentation method of the Q&A depending on the user's emotional state.

[1023] Specific behavior: Based on the analysis results, the server adjusts the difficulty of the questions and generates encouraging messages.

[1024] Input: Parsed emotion data.

[1025] Output: The tailored content or message that is displayed to the user.

[1026] (Application example 2)

[1027] Next, a description will be given of Application Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the smart glasses 214 will be referred to as a "terminal."

[1028] The process of job handover in a company requires efficient collection of a large amount of information and the ability to enable new employees to adapt quickly. It is also important to understand the emotional state of new employees and provide appropriate responses to improve the quality of the handover. Accurate and prompt training and maintenance support are especially essential for new robot operators in charge of factory operations. However, current systems have difficulty meeting these requirements efficiently.

[1029] The specific processing by the specific processing unit 290 of the data processing device 12 in the application example 2 is realized by the following means.

[1030] In this invention, the server includes: means for providing interactive Q&A to terminals to collect handover information from existing members; means for automatically generating standardized handover documents based on the collected handover information; means for searching a database of accumulated handover information and FAQs and presenting answers to provide prompt answers to questions from new employees; emotion engine means for recognizing the user's emotional state and dynamically changing the content and presentation method of the Q&A based on that; and means for registering basic information about new robot operators, collecting information about past experience and skilled operations through Q&A sessions, and automatically generating a training guide based on that information. This not only improves the efficiency and quality of the job handover process, but also enables prompt training of new operators and appropriate maintenance support.

[1031] "Existing members" are employees currently working within a company.

[1032] "Handover information" refers to the knowledge and processes necessary for new employees to smoothly take over their work.

[1033] "Interactive Q&A" is the process by which a user provides information by answering questions through a device or system.

[1034] "Standardized handover documents" refer to documents that are automatically created in a set format based on collected information.

[1035] A "new employee" is a worker who has been newly hired by a company.

[1036] "FAQ" is an abbreviation that stands for Frequently Asked Questions and their answers.

[1037] A "database" is an electronic collection of data for efficiently storing, retrieving, and managing large amounts of information.

[1038] An "emotion engine" is an algorithm or system that analyzes a user's emotional state and provides feedback and assistance accordingly.

[1039] "Operator" means an employee who operates and maintains a machine or system.

[1040] A "Q&A session" is a process of exchanging information in the form of questions and answers.

[1041] A "training guide" is a teaching material or guidebook that operators use to learn about machines and systems.

[1042] This invention is a system that streamlines and improves the quality of a company's business handover process, and by combining it with an emotion engine, it is possible to respond according to the user's emotional state. In particular, it can be applied to training and maintenance support for factory robot operators.

[1043] The system includes the following main measures:

[1044] 1. User Registration Process

[1045] The server provides a means for the user to enter basic information (such as name, department, and job title) through a predefined interface. The terminal displays a basic information entry form and sends the information entered by the user to the server. The server validates this information and stores it in a database. This process uses a database system such as MySQL. It also sends a message to the terminal indicating that user registration is complete.

[1046] 2. Q&A session

[1047] The server sends a list of questions to the terminal to collect handover information from new employees and operators. The terminal displays this list to the user, who then enters answers to each question. The answers are sent to the server in real time and stored in a database.

[1048] 3. Automatic handover document generation

[1049] Based on the collected information, the server automatically generates handover documents. It extracts the necessary information from the database and creates documents using predefined templates. The generated documents are saved in the database and can be downloaded by users.

[1050] 4. Implementation of FAQ function

[1051] To quickly respond to questions from new employees and operators, the server provides a FAQ function. The server searches the FAQ and handover information in the database, generates the most appropriate answer, and sends it to the terminal.

[1052] 5. Implementing the Emotion Engine

[1053] The emotion engine recognizes the user's emotional state and dynamically changes the content and presentation of the Q&A. For example, if the user is feeling stressed, it can adjust the difficulty of the questions or display encouraging messages. Emotional data is also referenced when generating training guides, customizing the content to better suit the user. Specifically, emotion analysis is performed using natural language processing libraries such as TextBlob.

[1054] 6. Generating training guides for robots

[1055] New operators register basic information, and information about their past experience and skills is collected through a Q&A session. Based on this information, a training guide is automatically generated, including specific operation manuals and maintenance procedures.

[1056] Specific examples and prompts for generative AI models

[1057] For example, by inputting the following prompt sentence into a generative AI model, it is possible to automatically generate a corresponding training guide or FAQ.

[1058] Example prompt:

[1059] "New operators use their smartphones to register basic company information, then participate in a Q&A session in which they are asked about their past experience and skills. Based on this, they have access to an automatically generated training guide and FAQ function to learn how to operate the robot. The system also performs sentiment analysis based on comments and provides appropriate feedback."

[1060] The system ensures efficient and high-quality business handover processes for companies, and enables rapid training and maintenance support for new operators.

[1061] The flow of the specific processing in the application example 2 will be described with reference to FIG.

[1062] Step 1:

[1063] Starting the user registration process

[1064] The user accesses the basic information input form using a device (such as a smartphone). The information entered includes name, department, and job title.

[1065] Click the "Send" button to send the information to the server.

[1066] Input: User basic information

[1067] Output: Basic information data sent to the server

[1068] Step 2:

[1069] Validate and save basic information

[1070] The server verifies the validity of the received basic information, for example, whether all required fields have been filled in and whether the data format is correct.

[1071] Once the verification is complete, the server stores the basic information in a database.

[1072] Input: Basic information submitted by the user

[1073] Data processing: Data validation and formatting

[1074] Output: Save to database

[1075] Step 3:

[1076] Sending a registration completion message

[1077] The server generates a registration completion message to inform the terminal that the user registration has been successfully completed.

[1078] The message is sent to the terminal and displayed to the user.

[1079] Input: User registration completion status

[1080] Output: Registration complete message

[1081] Step 4:

[1082] Start of Q&A session

[1083] A user (a new employee or a new operator) uses a terminal to access the list of questions sent from the server.

[1084] The user answers each question and submits the answer.

[1085] Input: Question list, user answers

[1086] Output: Answer data sent to the server

[1087] Step 5:

[1088] Save your answers

[1089] The server stores the received user answers in a database.

[1090] Input: User response data

[1091] Data processing: Converting data into a storage format

[1092] Output: Save to database

[1093] Step 6:

[1094] Automatic handover document generation

[1095] The server automatically generates handover documents based on information collected from the database, using predefined templates to organize the information.

[1096] Input: Transfer information in the database

[1097] Data processing: generating standard documents

[1098] Output: Handover document

[1099] Step 7:

[1100] Providing handover documents

[1101] The server transmits the generated handover document to the terminal and provides it in a format that can be downloaded by the user.

[1102] Input: Handover document

[1103] Output: Send document to terminal

[1104] Step 8:

[1105] FAQ function implementation

[1106] The user uses the terminal to input a question, which is then sent to the server.

[1107] The server searches the FAQ and handover information in the database, generates the most appropriate answer, and sends it to the terminal.

[1108] Input: User question

[1109] Data calculation: FAQ search and answer generation

[1110] Output: Send the best answer

[1111] Step 9:

[1112] Implementing the Emotion Engine

[1113] The server analyzes comments and feedback collected from users using libraries like TextBlob to recognize emotions.

[1114] Dynamically change question difficulty and presentation based on perceived sentiment to provide feedback.

[1115] Input: User comments and feedback

[1116] Data Computing: Sentiment Analysis

[1117] Output: Regulated Feedback

[1118] Step 10:

[1119] Generating training guides for robots

[1120] The server automatically generates training guides for operators based on the information collected from the Q&A session.

[1121] The generated guide is sent to the terminal and can be accessed by the user.

[1122] Input: Answers from the Q&A session

[1123] Data processing: generating training guides

[1124] Output: Provides training guide

[1125] This series of processes ensures that a company's business handover process is efficient and of high quality, and enables rapid training of new operators and appropriate maintenance support.

[1126] The specific processing unit 290 transmits the result of the specific processing to the smart glasses 214. In the smart glasses 214, the control unit 46A causes the speaker 240 to output the result of the specific processing. The microphone 238 acquires audio indicating a user input regarding the result of the specific processing. The control unit 46A transmits audio data indicating the user input acquired by the microphone 238 to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the audio data.

[1127] The data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of the data generation model 58 is ChatGPT (Internet Search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search <url: https: gemini.google.com ?hl="ja">) and other generation AIs. The data generation model 58 is obtained by performing deep learning on a neural network. A prompt including an instruction is input to the data generation model 58, and inference data such as voice data indicating voice, text data indicating text, and image data indicating an image is also input. The data generation model 58 performs inference on the input inference data in accordance with the instruction indicated by the prompt, and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[1128] In the above embodiment, an example in which the specific processing is performed by the data processing device 12 has been given, but the technology of the present disclosure is not limited to this, and the specific processing may be performed by the smart glasses 214.

[1129] [Third embodiment]

[1130] FIG. 5 shows an example of the configuration of a data processing system 310 according to the third embodiment.

[1131] 5, the data processing system 310 includes the data processing device 12 and a headset type terminal 314. An example of the data processing device 12 is a server.

[1132] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. The database 24 and the communication I / F 26 are also connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[1133] The headset type terminal 314 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication I / F 44, and a display 343. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. The microphone 238, the speaker 240, the camera 42, and the display 343 are also connected to the bus 52.

[1134] The microphone 238 receives instructions and the like from the user 20 by receiving voice uttered by the user 20. The microphone 238 captures the voice uttered by the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio in accordance with instructions from the processor 46.

[1135] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an imaging element such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the surroundings of user 20 (for example, an imaging range defined by an angle of view equivalent to the field of vision of a typical healthy person).

[1136] The communication I / F 44 is connected to a network 54. The communication I / Fs 44 and 26 are responsible for the exchange of various information between the processor 46 and the processor 28 via the network 54. The exchange of various information between the processor 46 and the processor 28 using the communication I / Fs 44 and 26 is carried out in a secure state.

[1137] Fig. 6 shows an example of the main functions of the data processing device 12 and the headset type terminal 314. As shown in Fig. 6, in the data processing device 12, a specific process is performed by the processor 28. A specific process program 56 is stored in the storage 32.

[1138] The specific processing program 56 is an example of a "program" according to the technology of the present disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[1139] The storage 32 stores a data generation model 58 and an emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[1140] In the headset type terminal 314, a reception output process is performed by the processor 46. A reception output program 60 is stored in the storage 50. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output process is realized by the processor 46 operating as the control unit 46A in accordance with the reception output program 60 executed on the RAM 48.

[1141] Next, a description will be given of the identification process performed by the identification processing unit 290 of the data processing device 12. In the following description, the data processing device 12 will be referred to as the "server" and the headset type terminal 314 will be referred to as the "terminal."

[1142] This invention describes a system for streamlining and improving the quality of a company's business handover process. This system collects handover information from existing members, automatically generates handover documents based on that information, and provides quick answers to questions from new employees.

[1143] User Registration Process

[1144] First, the user accesses the server and enters their basic information (name, department, job title, etc.). The terminal displays a basic information input form, the user enters the required information, and clicks the "Submit" button. The server receives the entered information and verifies its validity. Once verification is complete, the server saves the information in a database and creates a new user account. Finally, the server sends the user a registration completion message.

[1145] Q&A session

[1146] To collect handover information from existing members, the server prepares a list of questions and sends it to the terminal. The terminal displays this list of questions to the user, who then enters and submits an answer to each question. The terminal then sends the user's answers to the server in real time, and the server stores the answers in a database. This process efficiently collects the necessary handover information.

[1147] Automatic handover document generation

[1148] Based on the collected handover information, the server automatically generates handover documents. The server extracts the handover information from the database and creates handover documents using predefined templates. The generated documents are saved in the database and made available for users to download. This improves the quality of handover documents and standardizes information.

[1149] FAQ function implementation

[1150] To quickly respond to questions from new employees, the server provides an FAQ function. New employees enter their questions on their terminals and send them to the server. The server searches the FAQs and handover information in the database and generates the most appropriate answer. The server then sends the generated answer to the terminal and displays it to the new employee. This function makes it easier for new employees to quickly adapt to their work.

[1151] Overall system flow

[1152] The server is always on standby for user requests and performs the appropriate process when a user request arrives. When a user selects a specific action (e.g., registration, handover information input, FAQ question, etc.), the request is sent to the server. The server then performs the appropriate process, such as the registration process, Q&A session, handover document generation, or FAQ answer, and notifies the user of the results. Each process works in conjunction with the others to improve the efficiency and quality of the handover process.

[1153] As described above, the present invention enables a company's business handover process to be carried out efficiently and with high quality, and enables new members to quickly adapt to the business.

[1154] The processing flow will be explained below.

[1155] User Registration Process

[1156] Processing Steps:

[1157] Step 1:

[1158] The user accesses the server. The user connects to the server using a web browser or a dedicated application.

[1159] Step 2:

[1160] The terminal displays a basic information input form. The terminal displays a form for the user to input basic information such as name, department, and position.

[1161] Step 3:

[1162] The user enters basic information and submits it. The user enters the required information into the input form and clicks the "Submit" button.

[1163] Step 4:

[1164] The server receives and validates the input data. The server receives the data sent by the user and verifies the required fields and the correct format.

[1165] Step 5:

[1166] The server saves the information in a database. The server saves the verified data in a database and creates an account for the new user.

[1167] Step 6:

[1168] The server sends a registration completion message to the user. The server sends a message to the user's terminal notifying them that registration has been successfully completed.

[1169] Q&A session

[1170] Processing Steps:

[1171] Step 1:

[1172] The user logs in. The user enters authentication information to log in to the server and performs the login operation.

[1173] Step 2:

[1174] The server sends a list of questions to the terminal. The server sends a list of questions prepared in advance to the user's terminal.

[1175] Step 3:

[1176] The terminal displays the questions to the user. The terminal displays the received questions to the user in order.

[1177] Step 4:

[1178] The user answers the questions. The user enters the appropriate answer for each question and clicks the "Next" button.

[1179] Step 5:

[1180] The terminal transmits the user's answer to the server. The terminal transmits the user's answer to the server in real time.

[1181] Step 6:

[1182] The server stores the answer in a database. The server stores the received answer in a database.

[1183] Automatic handover document generation

[1184] Processing Steps:

[1185] Step 1:

[1186] The server retrieves the takeover information from the database: The server reads all takeover information associated with the specified user from the database.

[1187] Step 2:

[1188] The server creates a template for the handover document. The server starts creating a new handover document based on the standardized document template.

[1189] Step 3:

[1190] The server inserts the information into the template. The server automatically inserts the acquired inherited information into the appropriate position in the template.

[1191] Step 4:

[1192] The server generates the document and stores it in the database. The server generates the final handover document and stores it in the database.

[1193] Step 5:

[1194] The server notifies the user that the document has been generated. The server notifies the user that the document has been generated and provides a link to download the document if desired.

[1195] FAQ function implementation

[1196] Processing Steps:

[1197] Step 1:

[1198] New employees enter their questions from a terminal. New employees access the FAQ interface and enter their questions in text.

[1199] Step 2:

[1200] The terminal sends the question to the server. The terminal sends the entered question to the server.

[1201] Step 3:

[1202] The server searches the database. The server uses the FAQ and handover information in the database to find relevant answers.

[1203] Step 4:

[1204] The server selects the best answer: The server selects the most relevant answer from the search results.

[1205] Step 5:

[1206] The server sends the answer to the terminal. The server sends the selected answer to the new employee's terminal.

[1207] Step 6:

[1208] The terminal displays the answer to the user. The terminal displays the received answer to the new employee and accepts further questions or clarifications if any.

[1209] Example 1

[1210] Next, a description will be given of Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the headset type terminal 314 will be referred to as a "terminal."

[1211] The business handover process in a company requires a lot of time and effort and often depends on the quality of the handover information. This hinders business efficiency and the rapid adaptation of new employees. Furthermore, if the quality of the handover documents is low or if new employees do not receive prompt and appropriate answers to their questions, it can have a negative impact on business execution and overall corporate productivity. To solve these issues, it is necessary to collect handover information, generate standardized handover documents, and respond quickly to new employees' questions.

[1212] The specific processing by the specific processing unit 290 of the data processing device 12 in the first embodiment is realized by the following means.

[1213] In this invention, the server includes means for providing an interface for a user to input and submit basic information, means for verifying the submitted basic information and storing it in a database, means for sending a registration completion message to the user, means for providing an interactive question and answer session to the terminal to collect handover information from existing members, means for automatically generating standardized handover documents based on the collected handover information, and means for searching the database for accumulated handover information and FAQs and presenting answers to questions from new employees in order to provide quick answers. This improves the efficiency and quality of the business handover process in a company and enables new employees to quickly adapt to their work.

[1214] "User interface" is a function that provides a screen and operation means for system users to input and send basic information.

[1215] "Basic information verification" is the process of verifying that the information submitted by a user is accurate and in the proper format.

[1216] A "database" is a system for systematically storing, searching, and managing collected information.

[1217] The "registration completion message" is information notifying the user that they have properly completed the registration procedure.

[1218] "Handover information gathering" is the process of obtaining details and important information about the work from existing members.

[1219] "Interactive Q&A" is a method in which the system presents interactive questions to help the user answer the questions.

[1220] A "standardized handover document" is a document that is automatically generated in a consistent format based on collected handover information.

[1221] "FAQ" is a collection of frequently asked questions and their answers.

[1222] "Automatic handover document generation" is the process of automatically creating handover documents using templates based on collected information.

[1223] "Providing a quick answer" is a function that provides an appropriate answer to a question from a user in a short time.

[1224] This invention is a system for streamlining and improving the quality of business handover processes in companies. This system allows users to register their own basic information, collect handover information from existing members, automatically generate handover documents based on that information, and quickly respond to questions from new employees.

[1225] User Registration Process

[1226] First, the user accesses the server and enters their basic information (such as name, department, and position). The terminal displays a basic information input form for the user to enter the information. The user enters the required information and clicks the "Submit" button. The server receives the entered information and verifies its validity. Once verification is complete, the server saves the information in the database and creates a new user account. Finally, the server sends the user a registration completion message.

[1227] Q&A session

[1228] To collect handover information from existing members, the server prepares a list of questions and sends it to the terminal. The terminal displays this list of questions to the user, who then enters and submits an answer to each question. The terminal then sends the user's answers to the server in real time, and the server stores the answers in a database. This process efficiently collects the necessary handover information.

[1229] Automatic handover document generation

[1230] Based on the collected handover information, the server automatically generates handover documents. The server extracts the handover information from the database and creates handover documents using predefined templates. The generated documents are saved in the database and made available for users to download. This improves the quality of handover documents and standardizes information.

[1231] FAQ function implementation

[1232] To quickly respond to questions from new employees, the server provides an FAQ function. New employees enter their questions on their terminals and send them to the server. The server searches the FAQs and handover information in the database and generates the most appropriate answer. The server then sends the generated answer to the terminal and displays it to the new employee. This function makes it easier for new employees to quickly adapt to their work.

[1233] Specific examples

[1234] For example, a user enters the information "Taro Tanaka," his name, his department "Sales Department," and his job title "Manager," and completes registration. The user then answers the question "What are the important points in the handover process?" as handover information by replying "It is important not to neglect regular contact with clients." The server automatically generates a handover document based on this information as a template and saves it in the database. If a new employee asks, "What are the main duties of the sales department?" the server searches for an appropriate answer and replies, "The main duties of the sales department are acquiring new customers and following up with existing customers."

[1235] Prompt Sentence Examples

[1236] 1. User Registration Process:

[1237] A form is displayed in which the user enters their basic information (name, department, job title, etc.), and the user clicks the "Submit" button. Explain the process of verifying the validity of the entered information on the server side, saving it to the database, and creating a new user account.

[1238] 2. Conducting a Q&A session:

[1239] Please explain the process for collecting handover information from existing members in a Q&A format, from preparing the list of questions to sending the user's answers to the server and storing them in the database.

[1240] 3. Implementing FAQ functionality:

[1241] Regarding the FAQ function for quickly answering questions from new employees, please explain the process from entering a question to generating an answer and displaying it on the device. Please also explain how the FAQ information stored in the database is utilized.

[1242] The above is an embodiment of the invention of a system for improving the efficiency and quality of a company's business handover process. This system can be realized by using commonly available computer systems and database management systems without using specific hardware or software.

[1243] The flow of the identification process in the first embodiment will be described with reference to FIG.

[1244] User Registration Process

[1245] Step 1:

[1246] The terminal displays a basic information input form to the user, in which the user enters information such as name, department, and position.

[1247] Input: The user enters their name, department, job title, etc.

[1248] Output: The basic information entered in the terminal is displayed.

[1249] Step 2:

[1250] The user clicks the "Send" button. The device sends this to the server.

[1251] Input: The user clicks the "Submit" button.

[1252] Output: The entered information is sent to the server.

[1253] Step 3:

[1254] The server validates the information it receives, for example, by checking that all required fields have been filled in and that the email address is in the correct format.

[1255] Input: Basic information submitted by the user.

[1256] Output: Validation result (success or error).

[1257] Step 4:

[1258] After the server verifies the validity of the information, it stores it in a database.

[1259] Input: Verified basic information.

[1260] Output: User information stored in the database.

[1261] Step 5:

[1262] The server creates a new account and sends a registration completion message to the user's terminal.

[1263] Input: User information stored in the database.

[1264] Output: A registration successful message is displayed on the terminal.

[1265] Q&A session

[1266] Step 1:

[1267] Prepare a list of questions for the server to collect handover information from existing members.

[1268] Input: Category and content of handover information.

[1269] Output: Question list.

[1270] Step 2:

[1271] The server sends the prepared question list to the terminal, which then displays the question list to the user.

[1272] Input: Question list sent from the server.

[1273] Output: The question list displayed on the terminal.

[1274] Step 3:

[1275] The user enters the answer to each question and the terminal sends it to the server.

[1276] Input: The user's answer.

[1277] Output: The answer sent to the server.

[1278] Step 4:

[1279] The server stores the received response in a database.

[1280] Input: The answer received from the user.

[1281] Output: Answer information stored in a database.

[1282] Automatic handover document generation

[1283] Step 1:

[1284] The server extracts the handover information from the database.

[1285] Input: Request to retrieve handover information from the database.

[1286] Output: Extracted handover information.

[1287] Step 2:

[1288] The server uses a predefined template to generate a handover document based on the extracted information.

[1289] Input: Extracted handover information.

[1290] Output: Generated handover document.

[1291] Step 3:

[1292] The server stores the generated handover document in a database and provides a link for the user to download it.

[1293] Input: Generated handover document.

[1294] Output: Document stored in database and download link.

[1295] FAQ function implementation

[1296] Step 1:

[1297] New employees enter questions into their terminals and send them to the server.

[1298] Input: New employee question.

[1299] Output: The question sent to the server.

[1300] Step 2:

[1301] The server searches a database to obtain information to generate an appropriate answer.

[1302] Input: New employee question.

[1303] Output: FAQ and handover information.

[1304] Step 3:

[1305] The server generates the best answer.

[1306] Input: FAQ and handover information.

[1307] Output: The generated answer.

[1308] Step 4:

[1309] The server generates a response, which is sent to the terminal and displayed to the new employee.

[1310] Input: The generated answer.

[1311] Output: The answer displayed on the terminal.

[1312] These are the specific processing steps of a system that streamlines and improves the quality of a company's business handover process. These steps effectively collect handover information from users, automatically generate handover documents, and quickly respond to new employees.

[1313] (Application example 1)

[1314] Next, a description will be given of Application Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the headset type terminal 314 will be referred to as a "terminal."

[1315] Many modern factories are increasingly introducing robots and automated equipment, but introducing new robots, maintaining them, and transferring operating procedures often requires a great deal of time and effort. In particular, if knowledge transfer is not sufficient to allow new personnel to smoothly adapt to the work, it can lead to operational errors and reduced efficiency. The present invention aims to solve these problems and provide a method for quickly and efficiently transferring operational knowledge to factory robots and achieving accurate operation.

[1316] The specific processing by the specific processing unit 290 of the data processing device 12 in the application example 1 is realized by the following means.

[1317] In this invention, the server includes means for providing an interactive question and answer session to the device to collect business knowledge from existing staff, means for automatically generating standardized business documents based on the collected business knowledge, means for searching a database of accumulated business knowledge and FAQs and presenting answers to provide quick answers to questions from new participants, and means for installing the above content in the factory robot, thereby enabling the factory robot to quickly acquire business knowledge and work smoothly with staff.

[1318] "Existing staff" are staff members who are already in charge of specific tasks within a factory or company.

[1319] "Business knowledge" is a general term for the technical knowledge, procedures, know-how and information required to carry out business.

[1320] "Equipment" means any equipment or machinery designed and manufactured for a specific purpose.

[1321] "Dialogue-style Q&A" is a format in which questions are asked and answered two-way using text and audio.

[1322] "Automatically standardized business documents" are documents in a consistent format that are generated by the system according to templates based on collected information.

[1323] "Newcomers" are staff who have recently joined a factory or company and are taking over specific tasks.

[1324] "Accumulated business knowledge" is a general term for past work data and experience information stored in a database.

[1325] "FAQ" is an abbreviation for "Frequently Asked Questions and Answers," and is a collection of frequently asked questions and their standard answers.

[1326] A "factory robot" is a machine designed to automatically perform various tasks in a factory.

[1327] An "interface" is a means or device that allows information to be exchanged between a human and a system or device.

[1328] A "database" is a system that systematically stores information and data, making it easy to search and manipulate.

[1329] A "question list" is a list of specific questions related to the job.

[1330] An "automatically generated business document" is a document that describes a series of procedures and information that is automatically created by a system.

[1331] "Apply" means to use or perform a particular method or function in a practical situation.

[1332] This invention provides a system for streamlining business handovers in companies and factories and ensuring the transfer of business knowledge to newcomers. This system automatically generates business documents based on business knowledge collected from existing staff, and also has the function of providing quick answers to questions from newcomers.

[1333] Hardware and software used

[1334] The hardware used mainly includes factory robots, server terminals, and tablets for factory workers. The software used is written in Python, with the Flask framework used for server-side processing. MySQL is used as the database system, and an OCR (Optical Character Recognition) tool is used for automatically generated business documents.

[1335] Program processing overview

[1336] 1. User Registration Process

[1337] The worker uses a tablet to enter basic information and send it to the server, which verifies the information and stores it in a MySQL database. The server then sends a registration completion message to the user.

[1338] 2. Q&A session

[1339] The server prepares a list of questions and sends them to the worker's tablet. The worker enters answers to each question, and the answers are sent to the server in real time and stored in a database.

[1340] 3. Automatic handover document generation

[1341] The server uses the collected business knowledge and OCR tools to automatically generate standardized business documents based on existing templates and store them in a database.

[1342] 4. FAQ function

[1343] New participants use a tablet to input their questions and send them to the server. The server searches its accumulated business knowledge and FAQ database to generate the most appropriate answer. The answer is then sent to the tablet and displayed to the new participant.

[1344] For example, if a new participant asks, "What is the maintenance procedure for machine A?", the server will input the following prompt to the generative AI model:

[1345] Q: What is the maintenance procedure for Machine A?

[1346] A: The maintenance procedure for Machine A is as follows: First, turn off the power, check the safety devices, then... (detailed procedure follows)

[1347] In this way, the system helps newcomers quickly adapt to the job. These functions enable factory robots to accurately and efficiently transfer work knowledge and perform appropriate operations.

[1348] The flow of the specific processing in the application example 1 will be described with reference to FIG.

[1349] Step 1:

[1350] The terminal displays an interface that allows the user to enter basic information (such as name, department, and position) on the factory worker's tablet. The user enters the required information and clicks the "Submit" button. The entered information is sent to the server.

[1351] Step 2:

[1352] The server receives the basic information (input) and verifies its validity (data processing). If the information is valid, it stores it in a MySQL database (output). It then sends a registration completion message to the user's device (output).

[1353] Step 3:

[1354] The server prepares a list of questions to gather business knowledge from existing staff members and sends it to the user terminal. The user terminal displays the list of questions, and the existing staff members can input answers to each question.

[1355] Step 4:

[1356] The user enters answers into the question list and clicks the "Submit" button. The terminal sends the entered answers to the server (input). The server receives the answers in real time and stores them in a MySQL database (data processing and output).

[1357] Step 5:

[1358] The server uses the business knowledge stored in the database to automatically generate standardized business documents using OCR tools (data calculation), which are then saved in the database (output).

[1359] Step 6:

[1360] A new participant uses a tablet to enter a specific question and send it to the server (input).

[1361] Step 7:

[1362] The server searches the business knowledge and FAQs stored in the database based on the received question (data calculation), generates the optimal answer based on the search results (uses a generative AI model), and sends the answer to the user's device (output).

[1363] For example, if a new participant asks, "What are the maintenance procedures for machine A?" the prompt might look like this:

[1364] Q: What is the maintenance procedure for Machine A?

[1365] A: The maintenance procedure for Machine A is as follows: First, turn off the power, check the safety devices, then... (detailed procedure follows)

[1366] This allows the server to provide smooth answers to questions from new participants, improving the efficiency of business handover.

[1367] Furthermore, an emotion engine that estimates the user's emotion may be further combined. That is, the identification processing unit 290 may estimate the user's emotion using the emotion identification model 59, and perform identification processing using the user's emotion.

[1368] This invention is a system for streamlining and improving the quality of a company's business handover process, and by combining it with an emotion engine, it is possible to respond according to the user's emotional state. In addition to collecting handover information, automatically generating handover documents, and responding to questions from new employees, this system also has the ability to recognize the user's emotions and provide appropriate feedback.

[1369] User Registration Process

[1370] First, the user accesses the server and enters their basic information (name, department, job title, etc.). The terminal displays a basic information input form, the user enters the required information, and clicks the "Submit" button. The server receives the entered information and verifies its validity. Once verification is complete, the server saves the information in a database and creates a new user account. Finally, the server sends the user a registration completion message.

[1371] Q&A session

[1372] To collect handover information from existing members, the server prepares a list of questions and sends it to the terminal. The terminal displays this list of questions to the user, who then enters and submits an answer to each question. The terminal then sends the user's answers to the server in real time, and the server stores the answers in a database. This process efficiently collects the necessary handover information.

[1373] Automatic handover document generation

[1374] Based on the collected handover information, the server automatically generates handover documents. The server extracts the handover information from the database and creates handover documents using predefined templates. The generated documents are saved in the database and made available for users to download. This improves the quality of handover documents and standardizes information.

[1375] FAQ function implementation

[1376] To quickly respond to questions from new employees, the server provides an FAQ function. New employees enter their questions on their terminals and send them to the server. The server searches the FAQs and handover information in the database and generates the most appropriate answer. The server then sends the generated answer to the terminal and displays it to the new employee. This function makes it easier for new employees to quickly adapt to their work.

[1377] Implementing the Emotion Engine

[1378] By using the emotion engine, the system can recognize the user's emotions and dynamically change the content and presentation of the Q&A. For example, if the user is feeling stressed, the system can adjust the difficulty of the questions or display encouraging messages. This emotion data is also used as a reference when generating handover documents, customizing the content to better suit the user.

[1379] Overall system flow

[1380] The server is always on standby for user requests and performs the appropriate process when a user request arrives. When a user selects a specific action (e.g., registration, handover information input, FAQ question, etc.), the request is sent to the server. The server then performs the appropriate process, such as the registration process, Q&A session, handover document generation, or FAQ answer, and notifies the user of the results. Each process works in conjunction with the others to improve the efficiency and quality of the handover process.

[1381] As described above, this invention enables a company's business handover process to be carried out efficiently and with high quality, enabling new members to quickly adapt to the business. Furthermore, the introduction of an emotion engine enables flexible responses that take into account the user's emotional state. This system minimizes business interruptions and improves productivity across the company.

[1382] The processing flow will be explained below.

[1383] User Registration Process

[1384] Processing Steps:

[1385] Step 1:

[1386] The user accesses the server. The user connects to the server using a web browser or a dedicated application.

[1387] Step 2:

[1388] The terminal displays a basic information input form. The terminal displays a form for the user to input basic information such as name, department, and position.

[1389] Step 3:

[1390] The user enters basic information and submits it. The user enters the required information into the input form and clicks the "Submit" button.

[1391] Step 4:

[1392] The server receives and validates the input data. The server receives the data sent by the user and verifies the required fields and the correct format.

[1393] Step 5:

[1394] The server saves the information in a database. The server saves the verified data in a database and creates an account for the new user.

[1395] Step 6:

[1396] The server sends a registration completion message to the user. The server sends a message to the user's terminal notifying them that registration has been successfully completed.

[1397] Q&A session

[1398] Processing Steps:

[1399] Step 1:

[1400] The user logs in. The user enters authentication information to log in to the server and performs the login operation.

[1401] Step 2:

[1402] The server sends a list of questions to the terminal. The server sends a list of questions prepared in advance to the user's terminal.

[1403] Step 3:

[1404] The terminal displays the questions to the user. The terminal displays the received questions to the user in order.

[1405] Step 4:

[1406] The user answers the questions. The user enters the appropriate answer for each question and clicks the "Next" button.

[1407] Step 5:

[1408] The terminal transmits the user's answer to the server. The terminal transmits the user's answer to the server in real time.

[1409] Step 6:

[1410] The server stores the answer in a database. The server stores the received answer in a database.

[1411] Automatic handover document generation

[1412] Processing Steps:

[1413] Step 1:

[1414] The server retrieves the takeover information from the database: The server reads all takeover information associated with the specified user from the database.

[1415] Step 2:

[1416] The server creates a template for the handover document. The server starts creating a new handover document based on the standardized document template.

[1417] Step 3:

[1418] The server inserts the information into the template. The server automatically inserts the acquired inherited information into the appropriate position in the template.

[1419] Step 4:

[1420] The server generates the document and stores it in the database. The server generates the final handover document and stores it in the database.

[1421] Step 5:

[1422] The server notifies the user that the document has been generated. The server notifies the user that the document has been generated and provides a link to download the document if desired.

[1423] FAQ function implementation

[1424] Processing Steps:

[1425] Step 1:

[1426] New employees enter their questions from a terminal. New employees access the FAQ interface and enter their questions in text.

[1427] Step 2:

[1428] The terminal sends the question to the server. The terminal sends the entered question to the server.

[1429] Step 3:

[1430] The server searches the database. The server uses the FAQ and handover information in the database to find relevant answers.

[1431] Step 4:

[1432] The server selects the best answer: The server selects the most relevant answer from the search results.

[1433] Step 5:

[1434] The server sends the answer to the terminal. The server sends the selected answer to the new employee's terminal.

[1435] Step 6:

[1436] The terminal displays the answer to the user. The terminal displays the received answer to the new employee and accepts further questions or clarifications if any.

[1437] Implementing the Emotion Engine

[1438] Processing Steps:

[1439] Step 1:

[1440] The device recognizes the user's emotions. The device analyzes the user's facial expressions and tone of voice through the camera and microphone to recognize their emotional state.

[1441] Step 2:

[1442] The device sends the emotion data to the server. The device sends the recognized emotion data to the server in real time.

[1443] Step 3:

[1444] The server analyzes the emotion data and determines the user's current emotional state based on the received emotion data.

[1445] Step 4:

[1446] The server dynamically changes the content and presentation of the Q&A session, adjusting the difficulty of the questions and the presentation method according to the user's emotional state.

[1447] Step 5:

[1448] The server saves the emotional data in a database. The server saves the user's emotional data in a database and will use it when generating handover documents in the future.

[1449] Step 6:

[1450] The server responds to each user individually, and based on the stored emotion data, it presents handover documents and FAQ answers in a format that suits the user.

[1451] Example 2

[1452] Next, a description will be given of Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the headset type terminal 314 will be referred to as a "terminal."

[1453] The business handover process in a company must be efficient and of high quality. However, in conventional systems, the collection of handover information, document generation, and answering of new employee questions are often done manually, which is time-consuming and the quality of the information is unstable. Furthermore, because the system is unable to take into account the user's emotional state, it is prone to creating situations where users feel stressed or confused. This can lead to interruptions to work, delays in the new employee's adaptation, and reduced productivity across the company.

[1454] The specific processing by the specific processing unit 290 of the data processing device 12 in the second embodiment is realized by the following means.

[1455] In this invention, the server includes: means for providing an interface for a user to input and submit basic information; means for verifying the submitted basic information and saving it in a database; means for sending a registration completion message to the user; means for providing an interactive question and answer session to a terminal to collect handover information from existing members; means for receiving user responses in real time and saving them in a database; means for automatically generating a standardized handover document based on the collected handover information; means for making the generated handover document available for download by users; means for searching the database for accumulated handover information and FAQs and presenting answers to provide quick answers to questions from new employees; means for analyzing the user's emotional state using an emotion engine; and means for dynamically changing the content and presentation method of the question and answer session depending on the user's emotional state. This improves the efficiency of the business handover process, standardizes information, and enables flexible responses to suit the user's emotional state, which is expected to improve productivity throughout the company.

[1456] An "interface" is a means by which a user interacts with a system and inputs information.

[1457] "Basic information" refers to the initial information required to use the system, such as the user's name, department, and position.

[1458] "Verification" is the process of ensuring that submitted information is accurate or meets required formats.

[1459] A "database" is a structured collection of information that a system uses to manage and store information.

[1460] A "message" is a text or alert that the system sends to the user to notify or inform them of some kind.

[1461] "Dialogue" refers to the way in which a system and a user exchange information with each other through questions and answers.

[1462] "Question and answer" is the process in which the system asks questions to the user and collects the user's answers to those questions.

[1463] "Real time" refers to a situation where processing is carried out immediately without delay.

[1464] "Standardization" refers to the organization and unification of information according to certain standards and formats.

[1465] A "handover document" is a document used to transfer work content and procedures to a new person in charge.

[1466] "FAQ" is a collection of frequently asked questions and their answers.

[1467] An "emotion engine" is an algorithm or system that analyzes a user's emotional state from their input and behavior.

[1468] "Analysis" is the process of examining data in detail to clarify its meaning and structure.

[1469] "Dynamic change" means that the system's operation and display content can be flexibly changed according to the situation and conditions.

[1470] The present invention is a system that aims to improve the efficiency and quality of business handover processes in companies, and by combining it with an emotion engine, it is possible to respond according to the user's emotional state.

[1471] System Overview

[1472] This system provides an integrated mechanism that starts with registering basic user information, collecting handover information, automatically generating handover documents using a generative AI model, answering questions using an FAQ function, and analyzing user emotions using an emotion engine.

[1473] Hardware and software used

[1474] Hardware

[1475] Server: The server is the central location that receives, stores, analyzes data, and generates feedback.

[1476] Terminal: Users access the system using a terminal such as a computer or smartphone to input and receive information.

[1477] software

[1478] Database: Use a relational database such as MySQL to store accumulated handover information and answers to questions from new hires.

[1479] Framework: Use a web framework such as Django to implement server-side logic.

[1480] Templating engine: Use a templating engine such as Jinja2 to format the collected information into a handover document.

[1481] Emotion engine: Analyzes the user's emotional state using models such as BERT-based models.

[1482] Example

[1483] User Registration Process

[1484] A user accesses the system and enters basic information (such as name, department, and position). The terminal sends this information to the server, which verifies its validity and stores it in a database. Once complete, the server sends a registration completion message to the user.

[1485] Collecting handover information

[1486] Existing members use their devices to answer a list of questions, which are then sent in real time to a server, which stores the information in a database.

[1487] Generate handover documents

[1488] Based on the collected handover information, the server automatically generates standardized handover documents using a templating engine, which are then stored in a database and can be downloaded by users.

[1489] FAQ function

[1490] When a new employee enters a question into the system, the server searches for relevant information in the database and generates the most appropriate answer, which is then sent to the terminal and displayed to the user.

[1491] Implementing the Emotion Engine

[1492] The system analyzes user input and utilizes an emotion engine to determine the user's emotional state. If the user is feeling stressed or confused, it can improve the user experience by adjusting the difficulty of the questions or displaying encouraging messages.

[1493] Prompt Sentence Examples

[1494] "Please explain what steps users take to collect job handover information."

[1495] "Explain how the emotional engine responds to the stress experienced by new employees."

[1496] As described above, this system provides a variety of functions for efficient and high-quality business handover processes, and its emotion engine enables flexible responses based on the user's emotional state. This is expected to minimize business interruptions and improve productivity across the entire company.

[1497] The flow of the identification process in the second embodiment will be described with reference to FIG.

[1498] Step 1:

[1499] Use an interface for users to enter and submit basic information.

[1500] Specific operation: The user enters basic information such as name, department, and position into the registration form on the device's browser and clicks the "Submit" button.

[1501] Input: Basic information entered by the user into a form on the device.

[1502] Output: Basic information data sent.

[1503] Step 2:

[1504] The terminal transmits the basic information entered by the user to the server.

[1505] What happens: The device uses a JavaScript AJAX request to send basic information to the server.

[1506] Input: Basic information data submitted by the user.

[1507] Output: The HTTP request sent to the server.

[1508] Step 3:

[1509] The server verifies the validity of the received information and stores it in a database.

[1510] What it does: The server uses Python's Django framework to perform basic format validation and blank checks on the information, then saves it to a MySQL database.

[1511] Input: Basic information sent from the device.

[1512] Output: Verified basic information data is saved in the database.

[1513] Step 4:

[1514] The server sends a registration completion message to the user.

[1515] Specific operation: If registration is successful, the server generates an HTTP response to notify the terminal that registration is complete and sends it to the terminal.

[1516] Input: Basic information stored in the database.

[1517] Output: Registration successful message displayed on the terminal.

[1518] Step 5:

[1519] The server prepares a list of handover questions and sends it to the terminal.

[1520] Specific operation: The server retrieves the list of questions from the database and sends it to the terminal in JSON format.

[1521] Input: Handover Questionnaire.

[1522] Output: Question list in JSON format sent to the device.

[1523] Step 6:

[1524] The terminal displays a list of questions to the user.

[1525] Specific operation: The device converts the received JSON data into HTML format and displays the question to the user.

[1526] Input: Question list in JSON format sent from the server.

[1527] Output: The question form that is displayed to the user.

[1528] Step 7:

[1529] The user enters and submits answers to each question.

[1530] What happens: The user uses the keyboard to enter answers into the form and clicks the "Submit" button.

[1531] Input: User response data.

[1532] Output: The submitted response data.

[1533] Step 8:

[1534] The terminal transmits the user's answers to the server in real time.

[1535] Specific operation: The device uses JavaScript AJAX to send the response data to the server.

[1536] Input: The answer data submitted by the user.

[1537] Output: The HTTP request sent to the server.

[1538] Step 9:

[1539] The server stores the answer in a database.

[1540] What happens: The server receives the incoming data and stores it in a MySQL database using the Django ORM.

[1541] Input: Response data sent from the device.

[1542] Output: Response data stored in a database.

[1543] Step 10:

[1544] The server extracts handover information from the database and automatically generates handover documents using templates.

[1545] What happens: The server uses Django ORM queries to extract the inherited information and generates the document using the Jinja2 template engine.

[1546] Input: Handover information stored in the database.

[1547] Output: Auto-generated handover document.

[1548] Step 11:

[1549] The server stores the generated document in a database and makes it available for users to download.

[1550] Specific operation: The server saves the generated document in PDF format and provides the URL to the user.

[1551] Input: Auto-generated handover document.

[1552] Output: Handover document in PDF format stored in the database.

[1553] Step 12:

[1554] New employees enter questions into their terminals and send them to the server.

[1555] What happens: A new employee enters a question into a form on their device and clicks the submit button, which sends a request to the server via AJAX.

[1556] Input: Question data entered by new hires.

[1557] Output: The HTTP request sent to the server.

[1558] Step 13:

[1559] The server searches the FAQs and handover information in the database and generates the best answer.

[1560] What it does: The server runs specific SQL queries to find relevant answers from FAQ data and handover information, and in some cases uses generative AI models to generate the best answer.

[1561] Input: Question data sent from the terminal.

[1562] Output: The best answer provided to the new employee.

[1563] Step 14:

[1564] The server generates a response, which is sent to the terminal and displayed to the new employee.

[1565] Specific behavior: The server generates a JSON response containing the answer and sends it to the device, which displays the received data.

[1566] Input: Answers generated from the FAQ and handover information database.

[1567] Output: The answer displayed on the user's terminal.

[1568] Step 15:

[1569] The server receives the user's input and analyzes the emotions using an emotion engine.

[1570] What it does: The server uses a BERT-based sentiment analysis model to analyze the sentiment from the user's input text.

[1571] Input: The text entered by the user.

[1572] Output: Parsed emotion data.

[1573] Step 16:

[1574] The server dynamically changes the content and presentation method of the Q&A depending on the user's emotional state.

[1575] Specific behavior: Based on the analysis results, the server adjusts the difficulty of the questions and generates encouraging messages.

[1576] Input: Parsed emotion data.

[1577] Output: The tailored content or message that is displayed to the user.

[1578] (Application example 2)

[1579] Next, a description will be given of Application Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the headset type terminal 314 will be referred to as a "terminal."

[1580] The process of job handover in a company requires efficient collection of a large amount of information and the ability to enable new employees to adapt quickly. It is also important to understand the emotional state of new employees and provide appropriate responses to improve the quality of the handover. Accurate and prompt training and maintenance support are especially essential for new robot operators in charge of factory operations. However, current systems have difficulty meeting these requirements efficiently.

[1581] The specific processing by the specific processing unit 290 of the data processing device 12 in the application example 2 is realized by the following means.

[1582] In this invention, the server includes: means for providing interactive Q&A to terminals to collect handover information from existing members; means for automatically generating standardized handover documents based on the collected handover information; means for searching a database of accumulated handover information and FAQs and presenting answers to provide prompt answers to questions from new employees; emotion engine means for recognizing the user's emotional state and dynamically changing the content and presentation method of the Q&A based on that; and means for registering basic information about new robot operators, collecting information about past experience and skilled operations through Q&A sessions, and automatically generating a training guide based on that information. This not only improves the efficiency and quality of the job handover process, but also enables prompt training of new operators and appropriate maintenance support.

[1583] "Existing members" are employees currently working within a company.

[1584] "Handover information" refers to the knowledge and processes necessary for new employees to smoothly take over their work.

[1585] "Interactive Q&A" is the process by which a user provides information by answering questions through a device or system.

[1586] "Standardized handover documents" refer to documents that are automatically created in a set format based on collected information.

[1587] A "new employee" is a worker who has been newly hired by a company.

[1588] "FAQ" is an abbreviation that stands for Frequently Asked Questions and their answers.

[1589] A "database" is an electronic collection of data for efficiently storing, retrieving, and managing large amounts of information.

[1590] An "emotion engine" is an algorithm or system that analyzes a user's emotional state and provides feedback and assistance accordingly.

[1591] "Operator" means an employee who operates and maintains a machine or system.

[1592] A "Q&A session" is a process of exchanging information in the form of questions and answers.

[1593] A "training guide" is a teaching material or guidebook that operators use to learn about machines and systems.

[1594] This invention is a system that streamlines and improves the quality of a company's business handover process, and by combining it with an emotion engine, it is possible to respond according to the user's emotional state. In particular, it can be applied to training and maintenance support for factory robot operators.

[1595] The system includes the following main measures:

[1596] 1. User Registration Process

[1597] The server provides a means for the user to enter basic information (such as name, department, and job title) through a predefined interface. The terminal displays a basic information entry form and sends the information entered by the user to the server. The server validates this information and stores it in a database. This process uses a database system such as MySQL. It also sends a message to the terminal indicating that user registration is complete.

[1598] 2. Q&A session

[1599] The server sends a list of questions to the terminal to collect handover information from new employees and operators. The terminal displays this list to the user, who then enters answers to each question. The answers are sent to the server in real time and stored in a database.

[1600] 3. Automatic handover document generation

[1601] Based on the collected information, the server automatically generates handover documents. It extracts the necessary information from the database and creates documents using predefined templates. The generated documents are saved in the database and can be downloaded by users.

[1602] 4. Implementation of FAQ function

[1603] To quickly respond to questions from new employees and operators, the server provides a FAQ function. The server searches the FAQ and handover information in the database, generates the most appropriate answer, and sends it to the terminal.

[1604] 5. Implementing the Emotion Engine

[1605] The emotion engine recognizes the user's emotional state and dynamically changes the content and presentation of the Q&A. For example, if the user is feeling stressed, it can adjust the difficulty of the questions or display encouraging messages. Emotional data is also referenced when generating training guides, customizing the content to better suit the user. Specifically, emotion analysis is performed using natural language processing libraries such as TextBlob.

[1606] 6. Generating training guides for robots

[1607] New operators register basic information, and information about their past experience and skills is collected through a Q&A session. Based on this information, a training guide is automatically generated, including specific operation manuals and maintenance procedures.

[1608] Specific examples and prompts for generative AI models

[1609] For example, by inputting the following prompt sentence into a generative AI model, it is possible to automatically generate a corresponding training guide or FAQ.

[1610] Example prompt:

[1611] "New operators use their smartphones to register basic company information, then participate in a Q&A session in which they are asked about their past experience and skills. Based on this, they have access to an automatically generated training guide and FAQ function to learn how to operate the robot. The system also performs sentiment analysis based on comments and provides appropriate feedback."

[1612] The system ensures efficient and high-quality business handover processes for companies, and enables rapid training and maintenance support for new operators.

[1613] The flow of the specific processing in the application example 2 will be described with reference to FIG.

[1614] Step 1:

[1615] Starting the user registration process

[1616] The user accesses the basic information input form using a device (such as a smartphone). The information entered includes name, department, and job title.

[1617] Click the "Send" button to send the information to the server.

[1618] Input: User basic information

[1619] Output: Basic information data sent to the server

[1620] Step 2:

[1621] Validate and save basic information

[1622] The server verifies the validity of the received basic information, for example, whether all required fields have been filled in and whether the data format is correct.

[1623] Once the verification is complete, the server stores the basic information in a database.

[1624] Input: Basic information submitted by the user

[1625] Data processing: Data validation and formatting

[1626] Output: Save to database

[1627] Step 3:

[1628] Sending a registration completion message

[1629] The server generates a registration completion message to inform the terminal that the user registration has been successfully completed.

[1630] The message is sent to the terminal and displayed to the user.

[1631] Input: User registration completion status

[1632] Output: Registration complete message

[1633] Step 4:

[1634] Start of Q&A session

[1635] A user (a new employee or a new operator) uses a terminal to access the list of questions sent from the server.

[1636] The user answers each question and submits the answer.

[1637] Input: Question list, user answers

[1638] Output: Answer data sent to the server

[1639] Step 5:

[1640] Save your answers

[1641] The server stores the received user answers in a database.

[1642] Input: User response data

[1643] Data processing: Converting data into a storage format

[1644] Output: Save to database

[1645] Step 6:

[1646] Automatic handover document generation

[1647] The server automatically generates handover documents based on information collected from the database, using predefined templates to organize the information.

[1648] Input: Transfer information in the database

[1649] Data processing: generating standard documents

[1650] Output: Handover document

[1651] Step 7:

[1652] Providing handover documents

[1653] The server transmits the generated handover document to the terminal and provides it in a format that can be downloaded by the user.

[1654] Input: Handover document

[1655] Output: Send document to terminal

[1656] Step 8:

[1657] FAQ function implementation

[1658] The user uses the terminal to input a question, which is then sent to the server.

[1659] The server searches the FAQ and handover information in the database, generates the most appropriate answer, and sends it to the terminal.

[1660] Input: User question

[1661] Data calculation: FAQ search and answer generation

[1662] Output: Send the best answer

[1663] Step 9:

[1664] Implementing the Emotion Engine

[1665] The server analyzes comments and feedback collected from users using libraries like TextBlob to recognize emotions.

[1666] Dynamically change question difficulty and presentation based on perceived sentiment to provide feedback.

[1667] Input: User comments and feedback

[1668] Data Computing: Sentiment Analysis

[1669] Output: Regulated Feedback

[1670] Step 10:

[1671] Generating training guides for robots

[1672] The server automatically generates training guides for operators based on the information collected from the Q&A session.

[1673] The generated guide is sent to the terminal and can be accessed by the user.

[1674] Input: Answers from the Q&A session

[1675] Data processing: generating training guides

[1676] Output: Provides training guide

[1677] This series of processes ensures that a company's business handover process is efficient and of high quality, and enables rapid training of new operators and appropriate maintenance support.

[1678] The specific processing unit 290 transmits the result of the specific processing to the headset type terminal 314. In the headset type terminal 314, the control unit 46A causes the speaker 240 and the display 343 to output the result of the specific processing. The microphone 238 acquires audio indicating a user input regarding the result of the specific processing. The control unit 46A transmits audio data indicating the user input acquired by the microphone 238 to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the audio data.

[1679] The data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of the data generation model 58 is ChatGPT (Internet Search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search <url: https: gemini.google.com ?hl="ja">) and other generation AIs. The data generation model 58 is obtained by performing deep learning on a neural network. A prompt including an instruction is input to the data generation model 58, and inference data such as voice data indicating voice, text data indicating text, and image data indicating an image is also input. The data generation model 58 performs inference on the input inference data in accordance with the instruction indicated by the prompt, and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[1680] In the above embodiment, an example was given in which the specific processing is performed by the data processing device 12, but the technology of the present disclosure is not limited to this, and the specific processing may be performed by the headset type terminal 314.

[1681] [Fourth embodiment]

[1682] FIG. 7 shows an example of the configuration of a data processing system 410 according to the fourth embodiment.

[1683] 7, a data processing system 410 includes a data processing device 12 and a robot 414. An example of the data processing device 12 is a server.

[1684] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. The database 24 and the communication I / F 26 are also connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[1685] The robot 414 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication I / F 44, and a control target 443. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. The microphone 238, the speaker 240, the camera 42, and the control target 443 are also connected to the bus 52.

[1686] The microphone 238 receives instructions and the like from the user 20 by receiving voice uttered by the user 20. The microphone 238 captures the voice uttered by the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio in accordance with instructions from the processor 46.

[1687] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an imaging element such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the surroundings of user 20 (for example, an imaging range defined by an angle of view equivalent to the field of vision of a typical healthy person).

[1688] The communication I / F 44 is connected to a network 54. The communication I / Fs 44 and 26 are responsible for the exchange of various information between the processor 46 and the processor 28 via the network 54. The exchange of various information between the processor 46 and the processor 28 using the communication I / Fs 44 and 26 is carried out in a secure state.

[1689] The control object 443 includes a display device, LEDs in the eyes, and motors for driving the arms, hands, and feet. The posture and gestures of the robot 414 are controlled by controlling the motors of the arms, hands, and feet. Some of the emotions of the robot 414 can be expressed by controlling these motors. In addition, the facial expressions of the robot 414 can also be expressed by controlling the light emission state of the LEDs in the eyes of the robot 414.

[1690] Fig. 8 shows an example of the main functions of the data processing device 12 and the robot 414. As shown in Fig. 8, in the data processing device 12, a specific process is performed by the processor 28. A specific process program 56 is stored in the storage 32.

[1691] The specific processing program 56 is an example of a "program" according to the technology of the present disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[1692] The storage 32 stores a data generation model 58 and an emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[1693] In the robot 414, the processor 46 performs the reception output process. A reception output program 60 is stored in the storage 50. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output process is realized by the processor 46 operating as the control unit 46A in accordance with the reception output program 60 executed on the RAM 48.

[1694] Next, a description will be given of the specific processing performed by the specific processing unit 290 of the data processing device 12. In the following description, the data processing device 12 will be referred to as a "server" and the robot 414 will be referred to as a "terminal."

[1695] This invention describes a system for streamlining and improving the quality of a company's business handover process. This system collects handover information from existing members, automatically generates handover documents based on that information, and provides quick answers to questions from new employees.

[1696] User Registration Process

[1697] First, the user accesses the server and enters their basic information (name, department, job title, etc.). The terminal displays a basic information input form, the user enters the required information, and clicks the "Submit" button. The server receives the entered information and verifies its validity. Once verification is complete, the server saves the information in a database and creates a new user account. Finally, the server sends the user a registration completion message.

[1698] Q&A session

[1699] To collect handover information from existing members, the server prepares a list of questions and sends it to the terminal. The terminal displays this list of questions to the user, who then enters and submits an answer to each question. The terminal then sends the user's answers to the server in real time, and the server stores the answers in a database. This process efficiently collects the necessary handover information.

[1700] Automatic handover document generation

[1701] Based on the collected handover information, the server automatically generates handover documents. The server extracts the handover information from the database and creates handover documents using predefined templates. The generated documents are saved in the database and made available for users to download. This improves the quality of handover documents and standardizes information.

[1702] FAQ function implementation

[1703] To quickly respond to questions from new employees, the server provides an FAQ function. New employees enter their questions on their terminals and send them to the server. The server searches the FAQs and handover information in the database and generates the most appropriate answer. The server then sends the generated answer to the terminal and displays it to the new employee. This function makes it easier for new employees to quickly adapt to their work.

[1704] Overall system flow

[1705] The server is always on standby for user requests and performs the appropriate process when a user request arrives. When a user selects a specific action (e.g., registration, handover information input, FAQ question, etc.), the request is sent to the server. The server then performs the appropriate process, such as the registration process, Q&A session, handover document generation, or FAQ answer, and notifies the user of the results. Each process works in conjunction with the others to improve the efficiency and quality of the handover process.

[1706] As described above, the present invention enables a company's business handover process to be carried out efficiently and with high quality, and enables new members to quickly adapt to the business.

[1707] The processing flow will be explained below.

[1708] User Registration Process

[1709] Processing Steps:

[1710] Step 1:

[1711] The user accesses the server. The user connects to the server using a web browser or a dedicated application.

[1712] Step 2:

[1713] The terminal displays a basic information input form. The terminal displays a form for the user to input basic information such as name, department, and position.

[1714] Step 3:

[1715] The user enters basic information and submits it. The user enters the required information into the input form and clicks the "Submit" button.

[1716] Step 4:

[1717] The server receives and validates the input data. The server receives the data sent by the user and verifies the required fields and the correct format.

[1718] Step 5:

[1719] The server saves the information in a database. The server saves the verified data in a database and creates an account for the new user.

[1720] Step 6:

[1721] The server sends a registration completion message to the user. The server sends a message to the user's terminal notifying them that registration has been successfully completed.

[1722] Q&A session

[1723] Processing Steps:

[1724] Step 1:

[1725] The user logs in. The user enters authentication information to log in to the server and performs the login operation.

[1726] Step 2:

[1727] The server sends a list of questions to the terminal. The server sends a list of questions prepared in advance to the user's terminal.

[1728] Step 3:

[1729] The terminal displays the questions to the user. The terminal displays the received questions to the user in order.

[1730] Step 4:

[1731] The user answers the questions. The user enters the appropriate answer for each question and clicks the "Next" button.

[1732] Step 5:

[1733] The terminal transmits the user's answer to the server. The terminal transmits the user's answer to the server in real time.

[1734] Step 6:

[1735] The server stores the answer in a database. The server stores the received answer in a database.

[1736] Automatic handover document generation

[1737] Processing Steps:

[1738] Step 1:

[1739] The server retrieves the takeover information from the database: The server reads all takeover information associated with the specified user from the database.

[1740] Step 2:

[1741] The server creates a template for the handover document. The server starts creating a new handover document based on the standardized document template.

[1742] Step 3:

[1743] The server inserts the information into the template. The server automatically inserts the acquired inherited information into the appropriate position in the template.

[1744] Step 4:

[1745] The server generates the document and stores it in the database. The server generates the final handover document and stores it in the database.

[1746] Step 5:

[1747] The server notifies the user that the document has been generated. The server notifies the user that the document has been generated and provides a link to download the document if desired.

[1748] FAQ function implementation

[1749] Processing Steps:

[1750] Step 1:

[1751] New employees enter their questions from a terminal. New employees access the FAQ interface and enter their questions in text.

[1752] Step 2:

[1753] The terminal sends the question to the server. The terminal sends the entered question to the server.

[1754] Step 3:

[1755] The server searches the database. The server uses the FAQ and handover information in the database to find relevant answers.

[1756] Step 4:

[1757] The server selects the best answer: The server selects the most relevant answer from the search results.

[1758] Step 5:

[1759] The server sends the answer to the terminal. The server sends the selected answer to the new employee's terminal.

[1760] Step 6:

[1761] The terminal displays the answer to the user. The terminal displays the received answer to the new employee and accepts further questions or clarifications if any.

[1762] Example 1

[1763] Next, a description will be given of Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the robot 414 will be referred to as a "terminal."

[1764] The business handover process in a company requires a lot of time and effort and often depends on the quality of the handover information. This hinders business efficiency and the rapid adaptation of new employees. Furthermore, if the quality of the handover documents is low or if new employees do not receive prompt and appropriate answers to their questions, it can have a negative impact on business execution and overall corporate productivity. To solve these issues, it is necessary to collect handover information, generate standardized handover documents, and respond quickly to new employees' questions.

[1765] The specific processing by the specific processing unit 290 of the data processing device 12 in the first embodiment is realized by the following means.

[1766] In this invention, the server includes means for providing an interface for a user to input and submit basic information, means for verifying the submitted basic information and storing it in a database, means for sending a registration completion message to the user, means for providing an interactive question and answer session to the terminal to collect handover information from existing members, means for automatically generating standardized handover documents based on the collected handover information, and means for searching the database for accumulated handover information and FAQs and presenting answers to questions from new employees in order to provide quick answers. This improves the efficiency and quality of the business handover process in a company and enables new employees to quickly adapt to their work.

[1767] "User interface" is a function that provides a screen and operation means for system users to input and send basic information.

[1768] "Basic information verification" is the process of verifying that the information submitted by a user is accurate and in the proper format.

[1769] A "database" is a system for systematically storing, searching, and managing collected information.

[1770] The "registration completion message" is information notifying the user that they have properly completed the registration procedure.

[1771] "Handover information gathering" is the process of obtaining details and important information about the work from existing members.

[1772] "Interactive Q&A" is a method in which the system presents interactive questions to help the user answer the questions.

[1773] A "standardized handover document" is a document that is automatically generated in a consistent format based on collected handover information.

[1774] "FAQ" is a collection of frequently asked questions and their answers.

[1775] "Automatic handover document generation" is the process of automatically creating handover documents using templates based on collected information.

[1776] "Providing a quick answer" is a function that provides an appropriate answer to a question from a user in a short time.

[1777] This invention is a system for streamlining and improving the quality of business handover processes in companies. This system allows users to register their own basic information, collect handover information from existing members, automatically generate handover documents based on that information, and quickly respond to questions from new employees.

[1778] User Registration Process

[1779] First, the user accesses the server and enters their basic information (such as name, department, and position). The terminal displays a basic information input form for the user to enter the information. The user enters the required information and clicks the "Submit" button. The server receives the entered information and verifies its validity. Once verification is complete, the server saves the information in the database and creates a new user account. Finally, the server sends the user a registration completion message.

[1780] Q&A session

[1781] To collect handover information from existing members, the server prepares a list of questions and sends it to the terminal. The terminal displays this list of questions to the user, who then enters and submits an answer to each question. The terminal then sends the user's answers to the server in real time, and the server stores the answers in a database. This process efficiently collects the necessary handover information.

[1782] Automatic handover document generation

[1783] Based on the collected handover information, the server automatically generates handover documents. The server extracts the handover information from the database and creates handover documents using predefined templates. The generated documents are saved in the database and made available for users to download. This improves the quality of handover documents and standardizes information.

[1784] FAQ function implementation

[1785] To quickly respond to questions from new employees, the server provides an FAQ function. New employees enter their questions on their terminals and send them to the server. The server searches the FAQs and handover information in the database and generates the most appropriate answer. The server then sends the generated answer to the terminal and displays it to the new employee. This function makes it easier for new employees to quickly adapt to their work.

[1786] Specific examples

[1787] For example, a user enters the information "Taro Tanaka," his name, his department "Sales Department," and his job title "Manager," and completes registration. The user then answers the question "What are the important points in the handover process?" as handover information by replying "It is important not to neglect regular contact with clients." The server automatically generates a handover document based on this information as a template and saves it in the database. If a new employee asks, "What are the main duties of the sales department?" the server searches for an appropriate answer and replies, "The main duties of the sales department are acquiring new customers and following up with existing customers."

[1788] Prompt Sentence Examples

[1789] 1. User Registration Process:

[1790] A form is displayed in which the user enters their basic information (name, department, job title, etc.), and the user clicks the "Submit" button. Explain the process of verifying the validity of the entered information on the server side, saving it to the database, and creating a new user account.

[1791] 2. Conducting a Q&A session:

[1792] Please explain the process for collecting handover information from existing members in a Q&A format, from preparing the list of questions to sending the user's answers to the server and storing them in the database.

[1793] 3. Implementing FAQ functionality:

[1794] Regarding the FAQ function for quickly answering questions from new employees, please explain the process from entering a question to generating an answer and displaying it on the device. Please also explain how the FAQ information stored in the database is utilized.

[1795] The above is an embodiment of the invention of a system for improving the efficiency and quality of a company's business handover process. This system can be realized by using commonly available computer systems and database management systems without using specific hardware or software.

[1796] The flow of the identification process in the first embodiment will be described with reference to FIG.

[1797] User Registration Process

[1798] Step 1:

[1799] The terminal displays a basic information input form to the user, in which the user enters information such as name, department, and position.

[1800] Input: The user enters their name, department, job title, etc.

[1801] Output: The basic information entered in the terminal is displayed.

[1802] Step 2:

[1803] The user clicks the "Send" button. The device sends this to the server.

[1804] Input: The user clicks the "Submit" button.

[1805] Output: The entered information is sent to the server.

[1806] Step 3:

[1807] The server validates the information it receives, for example, by checking that all required fields have been filled in and that the email address is in the correct format.

[1808] Input: Basic information submitted by the user.

[1809] Output: Validation result (success or error).

[1810] Step 4:

[1811] After the server verifies the validity of the information, it stores it in a database.

[1812] Input: Verified basic information.

[1813] Output: User information stored in the database.

[1814] Step 5:

[1815] The server creates a new account and sends a registration completion message to the user's terminal.

[1816] Input: User information stored in the database.

[1817] Output: A registration successful message is displayed on the terminal.

[1818] Q&A session

[1819] Step 1:

[1820] Prepare a list of questions for the server to collect handover information from existing members.

[1821] Input: Category and content of handover information.

[1822] Output: Question list.

[1823] Step 2:

[1824] The server sends the prepared question list to the terminal, which then displays the question list to the user.

[1825] Input: Question list sent from the server.

[1826] Output: The question list displayed on the terminal.

[1827] Step 3:

[1828] The user enters the answer to each question and the terminal sends it to the server.

[1829] Input: The user's answer.

[1830] Output: The answer sent to the server.

[1831] Step 4:

[1832] The server stores the received response in a database.

[1833] Input: The answer received from the user.

[1834] Output: Answer information stored in a database.

[1835] Automatic handover document generation

[1836] Step 1:

[1837] The server extracts the handover information from the database.

[1838] Input: Request to retrieve handover information from the database.

[1839] Output: Extracted handover information.

[1840] Step 2:

[1841] The server uses a predefined template to generate a handover document based on the extracted information.

[1842] Input: Extracted handover information.

[1843] Output: Generated handover document.

[1844] Step 3:

[1845] The server stores the generated handover document in a database and provides a link for the user to download it.

[1846] Input: Generated handover document.

[1847] Output: Document stored in database and download link.

[1848] FAQ function implementation

[1849] Step 1:

[1850] New employees enter questions into their terminals and send them to the server.

[1851] Input: New employee question.

[1852] Output: The question sent to the server.

[1853] Step 2:

[1854] The server searches a database to obtain information to generate an appropriate answer.

[1855] Input: New employee question.

[1856] Output: FAQ and handover information.

[1857] Step 3:

[1858] The server generates the best answer.

[1859] Input: FAQ and handover information.

[1860] Output: The generated answer.

[1861] Step 4:

[1862] The server generates a response, which is sent to the terminal and displayed to the new employee.

[1863] Input: The generated answer.

[1864] Output: The answer displayed on the terminal.

[1865] These are the specific processing steps of a system that streamlines and improves the quality of a company's business handover process. These steps effectively collect handover information from users, automatically generate handover documents, and quickly respond to new employees.

[1866] (Application example 1)

[1867] Next, a description will be given of Application Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the robot 414 will be referred to as a "terminal."

[1868] Many modern factories are increasingly introducing robots and automated equipment, but introducing new robots, maintaining them, and transferring operating procedures often requires a great deal of time and effort. In particular, if knowledge transfer is not sufficient to allow new personnel to smoothly adapt to the work, it can lead to operational errors and reduced efficiency. The present invention aims to solve these problems and provide a method for quickly and efficiently transferring operational knowledge to factory robots and achieving accurate operation.

[1869] The specific processing by the specific processing unit 290 of the data processing device 12 in the application example 1 is realized by the following means.

[1870] In this invention, the server includes means for providing an interactive question and answer session to the device to collect business knowledge from existing staff, means for automatically generating standardized business documents based on the collected business knowledge, means for searching a database of accumulated business knowledge and FAQs and presenting answers to provide quick answers to questions from new participants, and means for installing the above content in the factory robot, thereby enabling the factory robot to quickly acquire business knowledge and work smoothly with staff.

[1871] "Existing staff" are staff members who are already in charge of specific tasks within a factory or company.

[1872] "Business knowledge" is a general term for the technical knowledge, procedures, know-how and information required to carry out business.

[1873] "Equipment" means any equipment or machinery designed and manufactured for a specific purpose.

[1874] "Dialogue-style Q&A" is a format in which questions are asked and answered two-way using text and audio.

[1875] "Automatically standardized business documents" are documents in a consistent format that are generated by the system according to templates based on collected information.

[1876] "Newcomers" are staff who have recently joined a factory or company and are taking over specific tasks.

[1877] "Accumulated business knowledge" is a general term for past work data and experience information stored in a database.

[1878] "FAQ" is an abbreviation for "Frequently Asked Questions and Answers," and is a collection of frequently asked questions and their standard answers.

[1879] A "factory robot" is a machine designed to automatically perform various tasks in a factory.

[1880] An "interface" is a means or device that allows information to be exchanged between a human and a system or device.

[1881] A "database" is a system that systematically stores information and data, making it easy to search and manipulate.

[1882] A "question list" is a list of specific questions related to the job.

[1883] An "automatically generated business document" is a document that describes a series of procedures and information that is automatically created by a system.

[1884] "Apply" means to use or perform a particular method or function in a practical situation.

[1885] This invention provides a system for streamlining business handovers in companies and factories and ensuring the transfer of business knowledge to newcomers. This system automatically generates business documents based on business knowledge collected from existing staff, and also has the function of providing quick answers to questions from newcomers.

[1886] Hardware and software used

[1887] The hardware used mainly includes factory robots, server terminals, and tablets for factory workers. The software used is written in Python, with the Flask framework used for server-side processing. MySQL is used as the database system, and an OCR (Optical Character Recognition) tool is used for automatically generated business documents.

[1888] Program processing overview

[1889] 1. User Registration Process

[1890] The worker uses a tablet to enter basic information and send it to the server, which verifies the information and stores it in a MySQL database. The server then sends a registration completion message to the user.

[1891] 2. Q&A session

[1892] The server prepares a list of questions and sends them to the worker's tablet. The worker enters answers to each question, and the answers are sent to the server in real time and stored in a database.

[1893] 3. Automatic handover document generation

[1894] The server uses the collected business knowledge and OCR tools to automatically generate standardized business documents based on existing templates and store them in a database.

[1895] 4. FAQ function

[1896] New participants use a tablet to input their questions and send them to the server. The server searches its accumulated business knowledge and FAQ database to generate the most appropriate answer. The answer is then sent to the tablet and displayed to the new participant.

[1897] For example, if a new participant asks, "What is the maintenance procedure for machine A?", the server will input the following prompt to the generative AI model:

[1898] Q: What is the maintenance procedure for Machine A?

[1899] A: The maintenance procedure for Machine A is as follows: First, turn off the power, check the safety devices, then... (detailed procedure follows)

[1900] In this way, the system helps newcomers quickly adapt to the job. These functions enable factory robots to accurately and efficiently transfer work knowledge and perform appropriate operations.

[1901] The flow of the specific processing in the application example 1 will be described with reference to FIG.

[1902] Step 1:

[1903] The terminal displays an interface that allows the user to enter basic information (such as name, department, and position) on the factory worker's tablet. The user enters the required information and clicks the "Submit" button. The entered information is sent to the server.

[1904] Step 2:

[1905] The server receives the basic information (input) and verifies its validity (data processing). If the information is valid, it stores it in a MySQL database (output). It then sends a registration completion message to the user's device (output).

[1906] Step 3:

[1907] The server prepares a list of questions to gather business knowledge from existing staff members and sends it to the user terminal. The user terminal displays the list of questions, and the existing staff members can input answers to each question.

[1908] Step 4:

[1909] The user enters answers into the question list and clicks the "Submit" button. The terminal sends the entered answers to the server (input). The server receives the answers in real time and stores them in a MySQL database (data processing and output).

[1910] Step 5:

[1911] The server uses the business knowledge stored in the database to automatically generate standardized business documents using OCR tools (data calculation), which are then saved in the database (output).

[1912] Step 6:

[1913] A new participant uses a tablet to enter a specific question and send it to the server (input).

[1914] Step 7:

[1915] The server searches the business knowledge and FAQs stored in the database based on the received question (data calculation), generates the optimal answer based on the search results (uses a generative AI model), and sends the answer to the user's device (output).

[1916] For example, if a new participant asks, "What are the maintenance procedures for machine A?" the prompt might look like this:

[1917] Q: What is the maintenance procedure for Machine A?

[1918] A: The maintenance procedure for Machine A is as follows: First, turn off the power, check the safety devices, then... (detailed procedure follows)

[1919] This allows the server to provide smooth answers to questions from new participants, improving the efficiency of business handover.

[1920] Furthermore, an emotion engine that estimates the user's emotion may be further combined. That is, the identification processing unit 290 may estimate the user's emotion using the emotion identification model 59, and perform identification processing using the user's emotion.

[1921] This invention is a system for streamlining and improving the quality of a company's business handover process, and by combining it with an emotion engine, it is possible to respond according to the user's emotional state. In addition to collecting handover information, automatically generating handover documents, and responding to questions from new employees, this system also has the ability to recognize the user's emotions and provide appropriate feedback.

[1922] User Registration Process

[1923] First, the user accesses the server and enters their basic information (name, department, job title, etc.). The terminal displays a basic information input form, the user enters the required information, and clicks the "Submit" button. The server receives the entered information and verifies its validity. Once verification is complete, the server saves the information in a database and creates a new user account. Finally, the server sends the user a registration completion message.

[1924] Q&A session

[1925] To collect handover information from existing members, the server prepares a list of questions and sends it to the terminal. The terminal displays this list of questions to the user, who then enters and submits an answer to each question. The terminal then sends the user's answers to the server in real time, and the server stores the answers in a database. This process efficiently collects the necessary handover information.

[1926] Automatic handover document generation

[1927] Based on the collected handover information, the server automatically generates handover documents. The server extracts the handover information from the database and creates handover documents using predefined templates. The generated documents are saved in the database and made available for users to download. This improves the quality of handover documents and standardizes information.

[1928] FAQ function implementation

[1929] To quickly respond to questions from new employees, the server provides an FAQ function. New employees enter their questions on their terminals and send them to the server. The server searches the FAQs and handover information in the database and generates the most appropriate answer. The server then sends the generated answer to the terminal and displays it to the new employee. This function makes it easier for new employees to quickly adapt to their work.

[1930] Implementing the Emotion Engine

[1931] By using the emotion engine, the system can recognize the user's emotions and dynamically change the content and presentation of the Q&A. For example, if the user is feeling stressed, the system can adjust the difficulty of the questions or display encouraging messages. This emotion data is also used as a reference when generating handover documents, customizing the content to better suit the user.

[1932] Overall system flow

[1933] The server is always on standby for user requests and performs the appropriate process when a user request arrives. When a user selects a specific action (e.g., registration, handover information input, FAQ question, etc.), the request is sent to the server. The server then performs the appropriate process, such as the registration process, Q&A session, handover document generation, or FAQ answer, and notifies the user of the results. Each process works in conjunction with the others to improve the efficiency and quality of the handover process.

[1934] As described above, this invention enables a company's business handover process to be carried out efficiently and with high quality, enabling new members to quickly adapt to the business. Furthermore, the introduction of an emotion engine enables flexible responses that take into account the user's emotional state. This system minimizes business interruptions and improves productivity across the company.

[1935] The processing flow will be explained below.

[1936] User Registration Process

[1937] Processing Steps:

[1938] Step 1:

[1939] The user accesses the server. The user connects to the server using a web browser or a dedicated application.

[1940] Step 2:

[1941] The terminal displays a basic information input form. The terminal displays a form for the user to input basic information such as name, department, and position.

[1942] Step 3:

[1943] The user enters basic information and submits it. The user enters the required information into the input form and clicks the "Submit" button.

[1944] Step 4:

[1945] The server receives and validates the input data. The server receives the data sent by the user and verifies the required fields and the correct format.

[1946] Step 5:

[1947] The server saves the information in a database. The server saves the verified data in a database and creates an account for the new user.

[1948] Step 6:

[1949] The server sends a registration completion message to the user. The server sends a message to the user's terminal notifying them that registration has been successfully completed.

[1950] Q&A session

[1951] Processing Steps:

[1952] Step 1:

[1953] The user logs in. The user enters authentication information to log in to the server and performs the login operation.

[1954] Step 2:

[1955] The server sends a list of questions to the terminal. The server sends a list of questions prepared in advance to the user's terminal.

[1956] Step 3:

[1957] The terminal displays the questions to the user. The terminal displays the received questions to the user in order.

[1958] Step 4:

[1959] The user answers the questions. The user enters the appropriate answer for each question and clicks the "Next" button.

[1960] Step 5:

[1961] The terminal transmits the user's answer to the server. The terminal transmits the user's answer to the server in real time.

[1962] Step 6:

[1963] The server stores the answer in a database. The server stores the received answer in a database.

[1964] Automatic handover document generation

[1965] Processing Steps:

[1966] Step 1:

[1967] The server retrieves the takeover information from the database: The server reads all takeover information associated with the specified user from the database.

[1968] Step 2:

[1969] The server creates a template for the handover document. The server starts creating a new handover document based on the standardized document template.

[1970] Step 3:

[1971] The server inserts the information into the template. The server automatically inserts the acquired inherited information into the appropriate position in the template.

[1972] Step 4:

[1973] The server generates the document and stores it in the database. The server generates the final handover document and stores it in the database.

[1974] Step 5:

[1975] The server notifies the user that the document has been generated. The server notifies the user that the document has been generated and provides a link to download the document if desired.

[1976] FAQ function implementation

[1977] Processing Steps:

[1978] Step 1:

[1979] New employees enter their questions from a terminal. New employees access the FAQ interface and enter their questions in text.

[1980] Step 2:

[1981] The terminal sends the question to the server. The terminal sends the entered question to the server.

[1982] Step 3:

[1983] The server searches the database. The server uses the FAQ and handover information in the database to find relevant answers.

[1984] Step 4:

[1985] The server selects the best answer: The server selects the most relevant answer from the search results.

[1986] Step 5:

[1987] The server sends the answer to the terminal. The server sends the selected answer to the new employee's terminal.

[1988] Step 6:

[1989] The terminal displays the answer to the user. The terminal displays the received answer to the new employee and accepts further questions or clarifications if any.

[1990] Implementing the Emotion Engine

[1991] Processing Steps:

[1992] Step 1:

[1993] The device recognizes the user's emotions. The device analyzes the user's facial expressions and tone of voice through the camera and microphone to recognize their emotional state.

[1994] Step 2:

[1995] The device sends the emotion data to the server. The device sends the recognized emotion data to the server in real time.

[1996] Step 3:

[1997] The server analyzes the emotion data and determines the user's current emotional state based on the received emotion data.

[1998] Step 4:

[1999] The server dynamically changes the content and presentation of the Q&A session, adjusting the difficulty of the questions and the presentation method according to the user's emotional state.

[2000] Step 5:

[2001] The server saves the emotional data in a database. The server saves the user's emotional data in a database and will use it when generating handover documents in the future.

[2002] Step 6:

[2003] The server responds to each user individually, and based on the stored emotion data, it presents handover documents and FAQ answers in a format that suits the user.

[2004] Example 2

[2005] Next, a description will be given of Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the robot 414 will be referred to as a "terminal."

[2006] The business handover process in a company must be efficient and of high quality. However, in conventional systems, the collection of handover information, document generation, and answering of new employee questions are often done manually, which is time-consuming and the quality of the information is unstable. Furthermore, because the system is unable to take into account the user's emotional state, it is prone to creating situations where users feel stressed or confused. This can lead to interruptions to work, delays in the new employee's adaptation, and reduced productivity across the company.

[2007] The specific processing by the specific processing unit 290 of the data processing device 12 in the second embodiment is realized by the following means.

[2008] In this invention, the server includes: means for providing an interface for a user to input and submit basic information; means for verifying the submitted basic information and saving it in a database; means for sending a registration completion message to the user; means for providing an interactive question and answer session to a terminal to collect handover information from existing members; means for receiving user responses in real time and saving them in a database; means for automatically generating a standardized handover document based on the collected handover information; means for making the generated handover document available for download by users; means for searching the database for accumulated handover information and FAQs and presenting answers to provide quick answers to questions from new employees; means for analyzing the user's emotional state using an emotion engine; and means for dynamically changing the content and presentation method of the question and answer session depending on the user's emotional state. This improves the efficiency of the business handover process, standardizes information, and enables flexible responses to suit the user's emotional state, which is expected to improve productivity throughout the company.

[2009] An "interface" is a means by which a user interacts with a system and inputs information.

[2010] "Basic information" refers to the initial information required to use the system, such as the user's name, department, and position.

[2011] "Verification" is the process of ensuring that submitted information is accurate or meets required formats.

[2012] A "database" is a structured collection of information that a system uses to manage and store information.

[2013] A "message" is a text or alert that the system sends to the user to notify or inform them of some kind.

[2014] "Dialogue" refers to the way in which a system and a user exchange information with each other through questions and answers.

[2015] "Question and answer" is the process in which the system asks questions to the user and collects the user's answers to those questions.

[2016] "Real time" refers to a situation where processing is carried out immediately without delay.

[2017] "Standardization" refers to the organization and unification of information according to certain standards and formats.

[2018] A "handover document" is a document used to transfer work content and procedures to a new person in charge.

[2019] "FAQ" is a collection of frequently asked questions and their answers.

[2020] An "emotion engine" is an algorithm or system that analyzes a user's emotional state from their input and behavior.

[2021] "Analysis" is the process of examining data in detail to clarify its meaning and structure.

[2022] "Dynamic change" means that the system's operation and display content can be flexibly changed according to the situation and conditions.

[2023] The present invention is a system that aims to improve the efficiency and quality of business handover processes in companies, and by combining it with an emotion engine, it is possible to respond according to the user's emotional state.

[2024] System Overview

[2025] This system provides an integrated mechanism that starts with registering basic user information, collecting handover information, automatically generating handover documents using a generative AI model, answering questions using an FAQ function, and analyzing user emotions using an emotion engine.

[2026] Hardware and software used

[2027] Hardware

[2028] Server: The server is the central location that receives, stores, analyzes data, and generates feedback.

[2029] Terminal: Users access the system using a terminal such as a computer or smartphone to input and receive information.

[2030] software

[2031] Database: Use a relational database such as MySQL to store accumulated handover information and answers to questions from new hires.

[2032] Framework: Use a web framework such as Django to implement server-side logic.

[2033] Templating engine: Use a templating engine such as Jinja2 to format the collected information into a handover document.

[2034] Emotion engine: Analyzes the user's emotional state using models such as BERT-based models.

[2035] Example

[2036] User Registration Process

[2037] A user accesses the system and enters basic information (such as name, department, and position). The terminal sends this information to the server, which verifies its validity and stores it in a database. Once complete, the server sends a registration completion message to the user.

[2038] Collecting handover information

[2039] Existing members use their devices to answer a list of questions, which are then sent in real time to a server, which stores the information in a database.

[2040] Generate handover documents

[2041] Based on the collected handover information, the server automatically generates standardized handover documents using a templating engine, which are then stored in a database and can be downloaded by users.

[2042] FAQ function

[2043] When a new employee enters a question into the system, the server searches for relevant information in the database and generates the most appropriate answer, which is then sent to the terminal and displayed to the user.

[2044] Implementing the Emotion Engine

[2045] The system analyzes user input and utilizes an emotion engine to determine the user's emotional state. If the user is feeling stressed or confused, it can improve the user experience by adjusting the difficulty of the questions or displaying encouraging messages.

[2046] Prompt Sentence Examples

[2047] "Please explain what steps users take to collect job handover information."

[2048] "Explain how the emotional engine responds to the stress experienced by new employees."

[2049] As described above, this system provides a variety of functions for efficient and high-quality business handover processes, and its emotion engine enables flexible responses based on the user's emotional state. This is expected to minimize business interruptions and improve productivity across the entire company.

[2050] The flow of the identification process in the second embodiment will be described with reference to FIG.

[2051] Step 1:

[2052] Use an interface for users to enter and submit basic information.

[2053] Specific operation: The user enters basic information such as name, department, and position into the registration form on the device's browser and clicks the "Submit" button.

[2054] Input: Basic information entered by the user into a form on the device.

[2055] Output: Basic information data sent.

[2056] Step 2:

[2057] The terminal transmits the basic information entered by the user to the server.

[2058] What happens: The device uses a JavaScript AJAX request to send basic information to the server.

[2059] Input: Basic information data submitted by the user.

[2060] Output: The HTTP request sent to the server.

[2061] Step 3:

[2062] The server verifies the validity of the received information and stores it in a database.

[2063] What it does: The server uses Python's Django framework to perform basic format validation and blank checks on the information, then saves it to a MySQL database.

[2064] Input: Basic information sent from the device.

[2065] Output: Verified basic information data is saved in the database.

[2066] Step 4:

[2067] The server sends a registration completion message to the user.

[2068] Specific operation: If registration is successful, the server generates an HTTP response to notify the terminal that registration is complete and sends it to the terminal.

[2069] Input: Basic information stored in the database.

[2070] Output: Registration successful message displayed on the terminal.

[2071] Step 5:

[2072] The server prepares a list of handover questions and sends it to the terminal.

[2073] Specific operation: The server retrieves the list of questions from the database and sends it to the terminal in JSON format.

[2074] Input: Handover Questionnaire.

[2075] Output: Question list in JSON format sent to the device.

[2076] Step 6:

[2077] The terminal displays a list of questions to the user.

[2078] Specific operation: The device converts the received JSON data into HTML format and displays the question to the user.

[2079] Input: Question list in JSON format sent from the server.

[2080] Output: The question form that is displayed to the user.

[2081] Step 7:

[2082] The user enters and submits answers to each question.

[2083] What happens: The user uses the keyboard to enter answers into the form and clicks the "Submit" button.

[2084] Input: User response data.

[2085] Output: The submitted response data.

[2086] Step 8:

[2087] The terminal transmits the user's answers to the server in real time.

[2088] Specific operation: The device uses JavaScript AJAX to send the response data to the server.

[2089] Input: The answer data submitted by the user.

[2090] Output: The HTTP request sent to the server.

[2091] Step 9:

[2092] The server stores the answer in a database.

[2093] What happens: The server receives the incoming data and stores it in a MySQL database using the Django ORM.

[2094] Input: Response data sent from the device.

[2095] Output: Response data stored in a database.

[2096] Step 10:

[2097] The server extracts handover information from the database and automatically generates handover documents using templates.

[2098] What happens: The server uses Django ORM queries to extract the inherited information and generates the document using the Jinja2 template engine.

[2099] Input: Handover information stored in the database.

[2100] Output: Auto-generated handover document.

[2101] Step 11:

[2102] The server stores the generated document in a database and makes it available for users to download.

[2103] Specific operation: The server saves the generated document in PDF format and provides the URL to the user.

[2104] Input: Auto-generated handover document.

[2105] Output: Handover document in PDF format stored in the database.

[2106] Step 12:

[2107] New employees enter questions into their terminals and send them to the server.

[2108] What happens: A new employee enters a question into a form on their device and clicks the submit button, which sends a request to the server via AJAX.

[2109] Input: Question data entered by new hires.

[2110] Output: The HTTP request sent to the server.

[2111] Step 13:

[2112] The server searches the FAQs and handover information in the database and generates the best answer.

[2113] What it does: The server runs specific SQL queries to find relevant answers from FAQ data and handover information, and in some cases uses generative AI models to generate the best answer.

[2114] Input: Question data sent from the terminal.

[2115] Output: The best answer provided to the new employee.

[2116] Step 14:

[2117] The server generates a response, which is sent to the terminal and displayed to the new employee.

[2118] Specific behavior: The server generates a JSON response containing the answer and sends it to the device, which displays the received data.

[2119] Input: Answers generated from the FAQ and handover information database.

[2120] Output: The answer displayed on the user's terminal.

[2121] Step 15:

[2122] The server receives the user's input and analyzes the emotions using an emotion engine.

[2123] What it does: The server uses a BERT-based sentiment analysis model to analyze the sentiment from the user's input text.

[2124] Input: The text entered by the user.

[2125] Output: Parsed emotion data.

[2126] Step 16:

[2127] The server dynamically changes the content and presentation method of the Q&A depending on the user's emotional state.

[2128] Specific behavior: Based on the analysis results, the server adjusts the difficulty of the questions and generates encouraging messages.

[2129] Input: Parsed emotion data.

[2130] Output: The tailored content or message that is displayed to the user.

[2131] (Application example 2)

[2132] Next, a description will be given of Application Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the robot 414 will be referred to as a "terminal."

[2133] The process of job handover in a company requires efficient collection of a large amount of information and the ability to enable new employees to adapt quickly. It is also important to understand the emotional state of new employees and provide appropriate responses to improve the quality of the handover. Accurate and prompt training and maintenance support are especially essential for new robot operators in charge of factory operations. However, current systems have difficulty meeting these requirements efficiently.

[2134] The specific processing by the specific processing unit 290 of the data processing device 12 in the application example 2 is realized by the following means.

[2135] In this invention, the server includes: means for providing interactive Q&A to terminals to collect handover information from existing members; means for automatically generating standardized handover documents based on the collected handover information; means for searching a database of accumulated handover information and FAQs and presenting answers to provide prompt answers to questions from new employees; emotion engine means for recognizing the user's emotional state and dynamically changing the content and presentation method of the Q&A based on that; and means for registering basic information about new robot operators, collecting information about past experience and skilled operations through Q&A sessions, and automatically generating a training guide based on that information. This not only improves the efficiency and quality of the job handover process, but also enables prompt training of new operators and appropriate maintenance support.

[2136] "Existing members" are employees currently working within a company.

[2137] "Handover information" refers to the knowledge and processes necessary for new employees to smoothly take over their work.

[2138] "Interactive Q&A" is the process by which a user provides information by answering questions through a device or system.

[2139] "Standardized handover documents" refer to documents that are automatically created in a set format based on collected information.

[2140] A "new employee" is a worker who has been newly hired by a company.

[2141] "FAQ" is an abbreviation that stands for Frequently Asked Questions and their answers.

[2142] A "database" is an electronic collection of data for efficiently storing, retrieving, and managing large amounts of information.

[2143] An "emotion engine" is an algorithm or system that analyzes a user's emotional state and provides feedback and assistance accordingly.

[2144] "Operator" means an employee who operates and maintains a machine or system.

[2145] A "Q&A session" is a process of exchanging information in the form of questions and answers.

[2146] A "training guide" is a teaching material or guidebook that operators use to learn about machines and systems.

[2147] This invention is a system that streamlines and improves the quality of a company's business handover process, and by combining it with an emotion engine, it is possible to respond according to the user's emotional state. In particular, it can be applied to training and maintenance support for factory robot operators.

[2148] The system includes the following main measures:

[2149] 1. User Registration Process

[2150] The server provides a means for the user to enter basic information (such as name, department, and job title) through a predefined interface. The terminal displays a basic information entry form and sends the information entered by the user to the server. The server validates this information and stores it in a database. This process uses a database system such as MySQL. It also sends a message to the terminal indicating that user registration is complete.

[2151] 2. Q&A session

[2152] The server sends a list of questions to the terminal to collect handover information from new employees and operators. The terminal displays this list to the user, who then enters answers to each question. The answers are sent to the server in real time and stored in a database.

[2153] 3. Automatic handover document generation

[2154] Based on the collected information, the server automatically generates handover documents. It extracts the necessary information from the database and creates documents using predefined templates. The generated documents are saved in the database and can be downloaded by users.

[2155] 4. Implementation of FAQ function

[2156] To quickly respond to questions from new employees and operators, the server provides a FAQ function. The server searches the FAQ and handover information in the database, generates the most appropriate answer, and sends it to the terminal.

[2157] 5. Implementing the Emotion Engine

[2158] The emotion engine recognizes the user's emotional state and dynamically changes the content and presentation of the Q&A. For example, if the user is feeling stressed, it can adjust the difficulty of the questions or display encouraging messages. Emotional data is also referenced when generating training guides, customizing the content to better suit the user. Specifically, emotion analysis is performed using natural language processing libraries such as TextBlob.

[2159] 6. Generating training guides for robots

[2160] New operators register basic information, and information about their past experience and skills is collected through a Q&A session. Based on this information, a training guide is automatically generated, including specific operation manuals and maintenance procedures.

[2161] Specific examples and prompts for generative AI models

[2162] For example, by inputting the following prompt sentence into a generative AI model, it is possible to automatically generate a corresponding training guide or FAQ.

[2163] Example prompt:

[2164] "New operators use their smartphones to register basic company information, then participate in a Q&A session in which they are asked about their past experience and skills. Based on this, they have access to an automatically generated training guide and FAQ function to learn how to operate the robot. The system also performs sentiment analysis based on comments and provides appropriate feedback."

[2165] The system ensures efficient and high-quality business handover processes for companies, and enables rapid training and maintenance support for new operators.

[2166] The flow of the specific processing in the application example 2 will be described with reference to FIG.

[2167] Step 1:

[2168] Starting the user registration process

[2169] The user accesses the basic information input form using a device (such as a smartphone). The information entered includes name, department, and job title.

[2170] Click the "Send" button to send the information to the server.

[2171] Input: User basic information

[2172] Output: Basic information data sent to the server

[2173] Step 2:

[2174] Validate and save basic information

[2175] The server verifies the validity of the received basic information, for example, whether all required fields have been filled in and whether the data format is correct.

[2176] Once the verification is complete, the server stores the basic information in a database.

[2177] Input: Basic information submitted by the user

[2178] Data processing: Data validation and formatting

[2179] Output: Save to database

[2180] Step 3:

[2181] Sending a registration completion message

[2182] The server generates a registration completion message to inform the terminal that the user registration has been successfully completed.

[2183] The message is sent to the terminal and displayed to the user.

[2184] Input: User registration completion status

[2185] Output: Registration complete message

[2186] Step 4:

[2187] Start of Q&A session

[2188] A user (a new employee or a new operator) uses a terminal to access the list of questions sent from the server.

[2189] The user answers each question and submits the answer.

[2190] Input: Question list, user answers

[2191] Output: Answer data sent to the server

[2192] Step 5:

[2193] Save your answers

[2194] The server stores the received user answers in a database.

[2195] Input: User response data

[2196] Data processing: Converting data into a storage format

[2197] Output: Save to database

[2198] Step 6:

[2199] Automatic handover document generation

[2200] The server automatically generates handover documents based on information collected from the database, using predefined templates to organize the information.

[2201] Input: Transfer information in the database

[2202] Data processing: generating standard documents

[2203] Output: Handover document

[2204] Step 7:

[2205] Providing handover documents

[2206] The server transmits the generated handover document to the terminal and provides it in a format that can be downloaded by the user.

[2207] Input: Handover document

[2208] Output: Send document to terminal

[2209] Step 8:

[2210] FAQ function implementation

[2211] The user uses the terminal to input a question, which is then sent to the server.

[2212] The server searches the FAQ and handover information in the database, generates the most appropriate answer, and sends it to the terminal.

[2213] Input: User question

[2214] Data calculation: FAQ search and answer generation

[2215] Output: Send the best answer

[2216] Step 9:

[2217] Implementing the Emotion Engine

[2218] The server analyzes comments and feedback collected from users using libraries like TextBlob to recognize emotions.

[2219] Dynamically change question difficulty and presentation based on perceived sentiment to provide feedback.

[2220] Input: User comments and feedback

[2221] Data Computing: Sentiment Analysis

[2222] Output: Regulated Feedback

[2223] Step 10:

[2224] Generating training guides for robots

[2225] The server automatically generates training guides for operators based on the information collected from the Q&A session.

[2226] The generated guide is sent to the terminal and can be accessed by the user.

[2227] Input: Answers from the Q&A session

[2228] Data processing: generating training guides

[2229] Output: Provides training guide

[2230] This series of processes ensures that a company's business handover process is efficient and of high quality, and enables rapid training of new operators and appropriate maintenance support.

[2231] The specific processing unit 290 transmits the result of the specific processing to the robot 414. In the robot 414, the control unit 46A causes the speaker 240 and the control target 443 to output the result of the specific processing. The microphone 238 acquires voice indicating a user input regarding the result of the specific processing. The control unit 46A transmits voice data indicating the user input acquired by the microphone 238 to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the voice data.

[2232] The data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of the data generation model 58 is ChatGPT (Internet Search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search <url: https: gemini.google.com ?hl="ja">) and other generation AIs. The data generation model 58 is obtained by performing deep learning on a neural network. A prompt including an instruction is input to the data generation model 58, and inference data such as voice data indicating voice, text data indicating text, and image data indicating an image is also input. The data generation model 58 performs inference on the input inference data in accordance with the instruction indicated by the prompt, and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[2233] In the above embodiment, an example was given in which the specific processing is performed by the data processing device 12, but the technology of the present disclosure is not limited to this, and the specific processing may be performed by the robot 414.

[2234] The emotion identification model 59 as an emotion engine may determine the user's emotion according to a specific mapping. Specifically, the emotion identification model 59 may determine the user's emotion according to an emotion map (see FIG. 9), which is a specific mapping. Similarly, the emotion identification model 59 may determine the robot's emotion, and the identification processing unit 290 may perform identification processing using the robot's emotion.

[2235] FIG. 9 is a diagram illustrating an emotion map 400 on which multiple emotions are mapped. In the emotion map 400, emotions are arranged in concentric circles radiating from the center. Emotions closer to the center of the concentric circles are more primitive. Emotions representing states and actions arising from a state of mind are arranged on the outer edges of the concentric circles. The concept of emotion includes both affect and mental states. Emotions generally generated from reactions occurring in the brain are arranged on the left side of the concentric circles. Emotions generally induced by situational judgment are arranged on the right side of the concentric circles. Emotions generally generated from reactions occurring in the brain and induced by situational judgment are arranged on the upper and lower sides of the concentric circles. Furthermore, the emotion of "pleasure" is arranged on the upper side of the concentric circles, and the emotion of "discomfort" is arranged on the lower side. In this way, in the emotion map 400, multiple emotions are mapped based on the structure by which emotions are generated, and emotions that tend to occur simultaneously are mapped close to each other.

[2236] These emotions are distributed in the 3 o'clock direction on emotion map 400, and typically fluctuate between relief and anxiety. In the right half of emotion map 400, situational awareness dominates over internal sensations, resulting in a sense of calm.

[2237] The inside of emotion map 400 represents what is going on in the mind, and the outside of emotion map 400 represents behavior, so the further you go outside emotion map 400, the more visible the emotions become (the more they are expressed in behavior).

[2238] Human emotions are based on various balances, such as posture and blood sugar levels. When these balances deviate from the ideal, a state of discomfort is indicated, and when they approach the ideal, a state of pleasure is indicated. Emotions can also be created for robots, automobiles, and motorcycles, based on various balances, such as posture and remaining battery life. When these balances deviate from the ideal, a state of discomfort is indicated, and when they approach the ideal, a state of pleasure is indicated. An emotion map can be generated, for example, based on Dr. Mitsuyoshi's emotion map (Research on Voice Emotion Recognition and Emotional Brain Physiological Signal Analysis Systems, Tokushima University, Doctoral Dissertation: https: / / ci.nii.ac.jp / naid / 500000375379). The left half of the emotion map lists emotions belonging to the "reaction" domain, where sensation is dominant. The right half of the emotion map lists emotions belonging to the "situation" domain, where situational awareness is dominant.

[2239] The emotion map defines two emotions that promote learning. One is a negative emotion on the situation side, around the middle of "repentance" or "reflection." In other words, this occurs when the robot experiences negative emotions such as "I never want to feel this way again" or "I don't want to be scolded again." The other is a positive emotion on the response side, around "desire." In other words, this occurs when the robot experiences positive feelings such as "I want more" or "I want to know more."

[2240] The emotion identification model 59 inputs user input into a pre-trained neural network, obtains emotion values ​​indicating each emotion shown in the emotion map 400, and determines the user's emotion. This neural network is pre-trained based on multiple pieces of training data that are combinations of user input and emotion values ​​indicating each emotion shown in the emotion map 400. Furthermore, this neural network is trained so that emotions that are located close to each other have similar values, as in the emotion map 900 shown in FIG. 10. FIG. 10 shows an example in which multiple emotions, "relieved," "calm," and "reassuring," have similar emotion values.

[2241] The system according to the present disclosure has been described above mainly with respect to the functions of the data processing device 12, but the system according to the present disclosure is not necessarily implemented on a server. The system according to the present disclosure may be implemented as a general information processing system. The present disclosure may be implemented, for example, as a software program running on a personal computer or an application running on a smartphone, etc. The method according to the present disclosure may be provided to users in the form of SaaS (Software as a Service).

[2242] In the above embodiment, an example was given in which the specific processing is performed by one computer 22, but the technology of the present disclosure is not limited to this, and the specific processing may be distributed and performed by a plurality of computers including the computer 22. For example, the data generation model 58 may be provided in an external device of the data processing device 12, and data may be generated in the external device in accordance with input data.

[2243] In the above embodiment, an example in which the specific processing program 56 is stored in the storage 32 has been described, but the technology of the present disclosure is not limited to this. For example, the specific processing program 56 may be stored in a portable, computer-readable, non-transitory storage medium such as a USB (Universal Serial Bus) memory. The specific processing program 56 stored in the non-transitory storage medium is installed in the computer 22 of the data processing device 12. The processor 28 executes the specific processing in accordance with the specific processing program 56.

[2244] Alternatively, the specific processing program 56 may be stored in a storage device such as a server connected to the data processing device 12 via the network 54, and the specific processing program 56 may be downloaded and installed on the computer 22 in response to a request from the data processing device 12.

[2245] It is not necessary to store all of the specific processing program 56 in a storage device such as a server connected to the data processing device 12 via the network 54, or to store all of the specific processing program 56 in the storage 32; only a portion of the specific processing program 56 may be stored.

[2246] The hardware resource for executing a specific process can be any of the following processors: An example of a processor is a CPU, which is a general-purpose processor that functions as a hardware resource for executing a specific process by executing software, i.e., a program. Another example of a processor is a dedicated electrical circuit, such as an FPGA (Field-Programmable Gate Array), a PLD (Programmable Logic Device), or an ASIC (Application Specific Integrated Circuit), which is a processor with a circuit configuration designed specifically for executing a specific process. Each processor has built-in or connected memory, and each processor uses the memory to execute the specific process.

[2247] The hardware resource that executes the specific processing may be configured with one of these various processors, or may be configured with a combination of two or more processors of the same or different types (for example, a combination of multiple FPGAs, or a combination of a CPU and an FPGA). Also, the hardware resource that executes the specific processing may be a single processor.

[2248] As an example of a system configured with a single processor, first, one processor is configured by combining one or more CPUs and software, and this processor functions as a hardware resource that executes a specific process. Second, there is a system that uses a processor that realizes the functions of an entire system including multiple hardware resources that execute a specific process on a single IC chip, as typified by SoC (System-on-a-chip). In this way, a specific process is realized using one or more of the above-mentioned various processors as hardware resources.

[2249] Furthermore, the hardware structure of these various processors can be, more specifically, an electric circuit that combines circuit elements such as semiconductor devices. The specific processing described above is merely an example. Therefore, it goes without saying that unnecessary steps may be deleted, new steps may be added, or the processing order may be rearranged, without departing from the spirit of the invention.

[2250] The above-described description and illustrations are a detailed explanation of the parts related to the technology of the present disclosure and are merely an example of the technology of the present disclosure. For example, the above description of the configuration, functions, actions, and effects is an explanation of an example of the configuration, functions, actions, and effects of the parts related to the technology of the present disclosure. Therefore, it goes without saying that unnecessary parts may be deleted, new elements may be added, or replacements may be made to the above-described description and illustrations within the scope of the gist of the technology of the present disclosure. Furthermore, to avoid confusion and facilitate understanding of the parts related to the technology of the present disclosure, the above-described description and illustrations omit explanations of common technical knowledge that do not require particular explanation to enable the implementation of the technology of the present disclosure.

[2251] All publications, patent applications, and technical standards mentioned in this specification are herein incorporated by reference to the same extent as if each individual publication, patent application, or technical standard was specifically and individually indicated to be incorporated by reference.

[2252] The following is further disclosed regarding the above embodiment.

[2253] (Claim 1)

[2254] A means for providing an interactive question and answer session to a terminal in order to collect handover information from existing members;

[2255] A means for automatically generating a standardized handover document based on the collected handover information;

[2256] A means for searching through a database of accumulated handover information and FAQs and presenting answers in order to provide prompt answers to questions from new employees;

[2257] A system including:

[2258] (Claim 2)

[2259] means for providing an interface for a user to input and submit basic information;

[2260] A means of validating the submitted basic information and storing it in a database;

[2261] means for sending a registration completion message to the user;

[2262] The system of claim 1 further comprising:

[2263] (Claim 3)

[2264] means for providing a list of questions to a user and receiving answers from the user;

[2265] means for storing the received responses in a database;

[2266] A means for automatically generating a handover document based on the accumulated handover information;

[2267] The system of claim 1 further comprising:

[2268] "Example 1"

[2269] (Claim 1)

[2270] means for providing an interface for a user to input and submit basic information;

[2271] A means of validating the submitted basic information and storing it in a database;

[2272] means for sending a registration completion message to the user;

[2273] A means for providing an interactive question and answer session to a terminal in order to collect handover information from existing members;

[2274] A means for automatically generating a standardized handover document based on the collected handover information;

[2275] A means for searching through a database of accumulated handover information and FAQs and presenting answers in order to provide prompt answers to questions from new employees;

[2276] A system including:

[2277] (Claim 2)

[2278] A means for automatically generating a handover document using a template based on the collected handover information;

[2279] A means for storing the generated handover document in a database and allowing the user to download it;

[2280] The system of claim 1 further comprising:

[2281] (Claim 3)

[2282] A means of receiving questions from new employees and generating the best answers by searching the FAQs and handover information in the database;

[2283] a means of providing the generated answers to the new hire;

[2284] The system of claim 1 further comprising:

[2285] "Application Example 1"

[2286] (Claim 1)

[2287] means for providing interactive question and answer sessions to the device for gathering business knowledge from existing personnel;

[2288] A means for automatically generating standardized business documents based on the collected business knowledge;

[2289] A means for searching accumulated business knowledge and FAQs from a database and presenting answers in order to provide prompt answers to questions from new participants;

[2290] A means for installing the above content on a factory robot;

[2291] A system including:

[2292] (Claim 2)

[2293] means for providing an interface for a user to input and submit basic information;

[2294] A means of validating the submitted basic information and storing it in a database;

[2295] means for sending a registration completion message to the user;

[2296] A means o...

Claims

1. A means for providing an interactive question and answer session to a terminal in order to collect handover information from existing members; A means for automatically generating a standardized handover document based on the collected handover information; A means for searching through a database of accumulated handover information and FAQs and presenting answers in order to provide prompt answers to questions from new employees; A system including:

2. means for providing an interface for a user to input and submit basic information; A means of validating the submitted basic information and storing it in a database; means for sending a registration completion message to the user; The system of claim 1 further comprising:

3. means for providing a list of questions to a user and receiving answers from the user; means for storing the received responses in a database; A means for automatically generating a handover document based on the accumulated handover information; The system of claim 1 further comprising:

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