system
The system addresses inefficiencies in customer interaction management by using voice synthesis AI to automate calls, transcribe responses, and escalate issues, enhancing operational efficiency and customer satisfaction.
JP2026063898APending Publication Date: 2026-04-13SOFTBANK GROUP CORP
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Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2024-10-01
- Publication Date
- 2026-04-13
Smart Images
Figure 2026063898000001_ABST
Abstract
Provide a system. 【Solution means】Means for obtaining customer information from a database, Means for generating a voice script based on the customer information, Means for inputting the generated voice script into a voice synthesis engine to generate voice data, Means for making a phone call to the customer using the voice data, Means for converting the customer's response into text using a voice recognition engine, Means for analyzing the texturized response and generating the next response, Means for inputting the response into a voice synthesis engine to continue the call, Means for saving the call log with the customer, Means for analyzing the call log and notifying a human responsible person as necessary, A system including the above.
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Citation Information
Patent Citations
Persona chatbot control method and system
JP2022180282A