Information processing system and its control method, and program

Abstract

To improve the convenience of inputting and sharing information related to support. [Solution] An information processing system that receives and manages input of information related to support, Each of the one or more free-form text fields included in the screen for entering information related to support Corresponding to this, a registration unit accepts the registration of one or more predefined phrases containing strings, and In one or more free-form writing areas, instructions related to predefined text will be accepted. An attachment section and one or more predefined phrases associated with the free-form text area that received the instructions. A display unit that presents options for selection, and a free-form input field that receives the instructions, which displays the selected standard phrase. It includes a display control unit that displays on the rear.

Description

Technical Field

[0003] , , , , , , , , , , ,

[0001] The present invention relates to an information processing system, a control method thereof, and a program.

Background Art

[0002] In recent years, in regional support services, systems for quickly sharing information among organizations have been used. In regional support, for example, support for children, maternal and child health, response to DV (Domestic c Violence), response to sexual violence, response to delinquency and crime, response to developmental disorders, and welfare for the elderly and welfare for persons with disabilities, etc., it is necessary to respond in consideration of various target persons and situations. In such support the supporter actually visits the support target person or conducts an investigation of the surrounding environment of the support target person and as a result, an investigation report is made.

[0003] Depending on the purpose of the support, the investigation content and the matters to be reported vary. For example, in the work related to the support, a free entry area is provided on the system side for investigation reports and other information sharing, and a configuration is used in which a person in charge, etc. appropriately inputs information. For such a free entry area a person with a certain amount of experience can grasp what items should be included in the investigation report. However, for a supporter with relatively little experience, there are cases where it takes time to input the investigation report. Assuming such a case, items to be input in advance are set as fixed-form sentences. For example, in Patent Document 1, a configuration for prescribing items in advance according to a desired theme and creating a sentence using those items is disclosed. Also, in Patent Document 2, fixed-form sentences used in daily reports are held, and when filling out a daily report, it is described that fixed-form sentences representing the content to be recorded can be selectively presented.​​​​ [Prior art documents] [Patent Documents]

[0004] [Patent Document 1] Japanese Patent Application Publication No. 5-101049 [Patent Document 2] Japanese Patent Publication No. 2020-30775 [Overview of the Initiative] [Problems that the invention aims to solve]

[0005] For example, depending on the situation of the person receiving support and the progress of the support, what perspectives should be considered? Since the necessary investigations and reports may change, it is important to understand the more appropriate reporting items. This is difficult for the reporter. Also, in systems for research reporting and information sharing, The input screen for the survey report may include multiple free-form text fields. For reporters, understanding the survey items that need to be entered for each rear area requires practice and experience. This can make reporting more difficult. For example, in the field of support activities for child abuse, etc. Therefore, in order to prioritize care for the target individuals, the burden of administrative tasks such as data entry should be reduced. There is a need to reduce it as much as possible.

[0006] Furthermore, the reports are also useful for decision-makers and others who have the authority to make decisions regarding support. There are times when you might want to add specific survey items to gather more information. Since the items are intended to be used in common, they are listed side by side for survey reports and information sharing. It is preferable to add it to the standard text. Therefore, inputting various survey reports according to the support situation, There is a need to improve the convenience of sharing various types of information. (See Patent Document 1 above.) These issues are not adequately addressed in Patent Document 2.

[0007] In view of the above issues, the present invention improves the convenience of inputting and sharing information related to support. The purpose is to enable. [Means for solving the problem]

[0008] To solve the above problems, one embodiment of the present invention has the following configuration. That is, related to support An information processing system that accepts and manages input information, One or more free-form text fields are included in the screen for entering information related to support. Each corresponds to a registration unit that accepts the registration of one or more predefined phrases containing strings. , The system accepts instructions related to predefined text in any of the one or more free-form text areas mentioned above. The reception desk, Select one or more predefined phrases that correspond to the free-form text area where the above instructions were received. A display section that presents as possible, A display control unit that displays the selected predefined text in the free-form text area that received the instruction. , It holds.

[0009] Another embodiment of the present invention has the following configuration: that is, receiving input of information related to support. A control method for an information processing system that manages and manages information, One or more free-form text fields are included in the screen for entering information related to support. A registration process that accepts the registration of one or more predefined phrases containing strings, each corresponding to a specific field. and, The system accepts instructions related to predefined text in any of the one or more free-form text areas mentioned above. The reception process, Select one or more fixed texts associated with the free-form area that has received the instruction A presenting step of presenting them in a selectable manner, and a display control step of causing the selected fixed text to be displayed in the free-form area that has received the instruction and it has.

[0010] Also, another aspect of the present invention has the following configuration. That is, a program that causes a computer to receive registration of one or more fixed texts including character strings, respectively associated with one or more free-form areas included in a screen for inputting information related to support a reception unit that receives an instruction related to a fixed text for any one of the one or more free-form areas a presentation unit that presents one or more fixed texts associated with the free-form area that has received the instruction in a selectable manner and a display control unit that causes the selected fixed text to be displayed in the free-form area that has received the instruction to function as. and causes it to function as.

Advantages of the Invention

[0011] According to the present invention, it becomes possible to improve the convenience for inputting information related to support and for information sharing and

Brief Description of the Drawings

[0012] [Figure 1] A block configuration diagram showing a configuration example of a business support system according to a first embodiment of the present invention [Figure 2] A functional block configuration diagram showing a server terminal according to a first embodiment of the present invention [Figure 3] A functional block configuration diagram showing a user terminal according to a first embodiment of the present invention [Figure 4A] An example diagram showing a configuration example of a UI screen according to a first embodiment of the present invention ​ [Figure 4B] This diagram shows an example of the configuration of a UI screen according to the first embodiment of the present invention. [Figure 4C] This diagram shows an example of the configuration of a UI screen according to the first embodiment of the present invention. [Figure 4D] This diagram shows an example of the configuration of a UI screen according to the first embodiment of the present invention. [Figure 4E] This diagram shows an example of the configuration of a UI screen according to the first embodiment of the present invention. [Figure 5A] This diagram shows an example of the configuration of a UI screen according to the first embodiment of the present invention. [Figure 5B] This diagram shows an example of the configuration of a UI screen according to the first embodiment of the present invention. [Figure 5C] This diagram shows an example of the configuration of a UI screen according to the first embodiment of the present invention. [Figure 6] This diagram shows an example of the configuration of a UI screen according to the first embodiment of the present invention. [Figure 7] A conceptual diagram illustrating an example of the relationship between a form and a standard phrase according to the first embodiment of the present invention. [Figure 8] Flowchart showing the process according to the first embodiment of the present invention [Figure 9] Flowchart showing the list generation process according to the first embodiment of the present invention [Modes for carrying out the invention]

[0013] The embodiments for carrying out the present invention will be described below with reference to the drawings and other documents. The embodiments described below are just one example for illustrating the present invention and do not limit the present invention. It is not intended to be interpreted as such. Furthermore, all configurations described in each embodiment are The configuration shown in each drawing is not necessarily essential for solving the problems of the present invention. For identical components, the same reference number is used to indicate the correspondence. To avoid redundancy and to facilitate understanding by those skilled in the art, some parts of the explanation have been omitted or simplified. Some parts may be abbreviated. For example, detailed explanations of already well-known matters or parts with essentially the same structure may be omitted. In some cases, redundant explanations may be omitted.

[0014] <First Embodiment> [System Configuration] Figure 1 shows an example configuration of a business support system (information processing system) according to the first embodiment of the present invention. This is a schematic diagram illustrating the following. Business support system 1, for example, communicates with users and A system whose primary function is to support decision-making, including the input of records inside and outside child guidance centers. It enables viewing and sharing, chat communication among staff, and uploading of children's photos. This system performs tasks such as recording and sharing data, or simulating past temporary protection trends. That's fine. Here, we've used child welfare centers as an example of organizations to which this system can be applied. However, this is not the only way to use it. This system can be used, for example, in municipal offices and maternal and child health centers. Centers, schools, kindergartens, daycare centers, medical institutions, police, prosecutors, fire departments, child welfare agencies, NPOs ( Applicable to the systems of organizations such as Non-Profit Organizations, if The system may be configured to work in conjunction with these systems. Business support system 1 will be described later. It also functions as a research reporting system that provides the following functions. Business support system 1 is a server It consists of a device 100, multiple user terminals 200, and a linkage system 300. Each device constituting the support system 1 is configured to communicate via a network (NW).

[0015] The server device 100 provides various functions offered by the business support system 1 to the user terminal 200. It is a device for providing services. The server device 100 provides services to each of the user terminals 200. We provide an application to support work efficiency, and also each of the 200 user terminals It manages the information registered via the system. Furthermore, some or all of the functions described below are handled by the user terminal. Provided on either the 200 side or the 300 side of the linked system that can connect via the network (NW). The configuration may be such as the following. The server device 100 may be, for example, a workstation or a Even if configured on-premises using a general-purpose computer like a consumer computer This may be logically implemented through cloud computing. In this explanation, for the sake of clarity, one server device 100 is used as an example, but it is not limited to this. Furthermore, there may be multiple servers, and servers with different roles such as authentication servers and database servers may also be used. It may have a ba.

[0016] User terminal 200 is an operating terminal used by users such as staff members of the child guidance center. Terminal 200 is, for example, a personal computer, a tablet device, a smartphone, P It may consist of an information processing device such as an OS terminal. User terminal 200 is server device 10 Web services provided by 0, and installed and running on user terminal 200. The application provides functionality to the user. In the example in Figure 1, there are two user terminals 200a. Although it shows 200b, more user terminals may be used. The configuration of the last 200 may be different or the same. Also, the user terminal Even if the available functions differ depending on the role and permissions of the user using the 200 series, Good. For convenience, we will refer to them collectively as user terminal 200 in this explanation. If separate explanations are needed for each terminal, use subscripts (a, b, ...) in the explanation.

[0017] The collaborative system 300 functions in cooperation with the server device 100 via the network NW. It is an external system. The linked system 300 can be configured, for example, as a child consultation record system. It may be established and primarily serve the function of recording child consultations and issuing administrative documents. Child Consultation Records The system, for example, issues child identification numbers and registration numbers related to children, and issues medical examination vouchers and temporary protection vouchers. Issuance of official notices, management of family information and contributions linked to administrative information, and management of procedural progress. The following are performed. Note that the configuration of the linked system 300 is not particularly limited; for example, It may be configured to provide various functions related to business support. Although only one is shown, this configuration is not the only option and depends on the function and service. It may consist of one or more devices.

[0018] Network NW includes the Internet, intranet, and wireless LAN (Local A It is constructed by a wide area network (WAR) or WAN (Wide Area Network), etc. It will be done. Furthermore, there are no particular limitations regarding communication standards related to the network (NW), such as wired / wireless connections. Instead, a network (NW) may be configured using a combination of multiple communication standards.

[0019] Figure 2 is a block diagram showing an example of the functional configuration of the server device 100 according to this embodiment. The server device 100 is configured to include a control unit 110, a communication unit 120, and a storage unit 130. Each component is configured to communicate with one another via an internal bus or the like.

[0020] The control unit 110 is responsible for controlling the operation of the server device 100. The control unit 110, for example, CP U (Central Processing Unit) and GPU (Graphics It consists of a Processing Unit, etc., and various programs stored in the memory unit 130. It provides various functions by reading and executing gram and data. The control unit 110 is Data management unit 111, display control unit 112, standard text processing unit 113, business status processing unit 11 4. It functions as a communication control unit 115.

[0021] The data management unit 111 works in conjunction with the storage unit 130 to manage various types of data, and the user terminal 20 In response to requests from 0, etc., it provides, registers, updates, etc., data. The display control unit 112, Based on user operations performed via the user terminal 200, the following information is displayed on the user terminal 200: Controls the display of the UI (User Interface) screen according to this embodiment. An example of screen configuration will be described later.

[0022] The standard text processing unit 113 processes the standard text registered in association with the form and the free-form text area. This process performs tasks such as registration and presentation. Details regarding the processing of predefined text will be described later. The business status processing unit 114 processes status information for various support-related tasks. Examples of tasks will be described later. The communication control unit 115 controls external devices (for example, user terminal 200) It controls communication with the linked system (300) and performs data transmission and reception.

[0023] The communication unit 120 is a communication interface for communicating with external devices via a network NW. It is a face. The communication unit 120 supports multiple communication standards depending on the configuration of the network NW. It may be configured to accommodate this.

[0024] The memory unit 130 is a program for executing various control processes and functions within the control unit 110. It is a storage device for storing data and other information. The storage unit 130 is a RAM (Random Memory). Access Memory), ROM (Read Only Memory), HDD (Hard disk drive), flash memory, and other volatile / non-volatile storage devices It consists of the following. The storage unit 130 manages data corresponding to the functions described later. It includes a database (hereinafter referred to as DB).

[0025] Form DB131 is a form that makes up the UI screen displayed on the user terminal 200. Manage information. A single UI screen may consist of one or more forms. Details As will be explained later, a form contains one or more input fields. One of the items is a free-form entry area. The free-form entry area is, for example, a designated text. It consists of a text box that allows you to enter a string of characters or multiple lines.

[0026] The standard phrase DB132 manages information about standard phrases. Details will be described later, but it is a single self The system is configured to allow registration of one or more predefined phrases in the input area, and these are associated with each other. It is managed accordingly. Business DB133 manages tasks according to the support provided by the supporter. Examples of tasks will be discussed later. Report contents DB134 contains information entered as a result of the investigation ( It manages string information, image data, etc.

[0027] Figure 3 is a block diagram showing an example of the functional configuration of the user terminal 200 according to this embodiment. The user terminal 200 consists of a control unit 210, a storage unit 220, a communication unit 230, an operation unit 240, and a display. It consists of a section 250 and an external interface 260.

[0028] The control unit 210 is responsible for controlling the operation of the user terminal 200. The control unit 210, for example, CP U (Central Processing Unit) and GPU (Graphics It consists of a Processing Unit, etc., and various programs stored in the memory unit 220. It provides various functions by reading and executing gram data.

[0029] The memory unit 220 stores programs for executing various control processes and functions of the control unit 210. It is a storage device for storing data, etc. The storage unit 220 is a RAM (Random A) ccess Memory), ROM(Read Only Memory), HDD( Volatile / non-volatile storage devices such as hard disk drives and flash memory. It consists of.

[0030] The communication unit 230 is a communication interface for communicating with external devices via the network NW. It is a face. The communication unit 230 supports multiple communication standards depending on the configuration of the network NW. It may be configured to accommodate this.

[0031] The operation unit 240 is an interface for receiving operations from the user of the user terminal 200. This is the face. The operating unit 240 may consist of a mouse, keyboard, etc. Display unit 2 50 is an interface for displaying various screens and consists of a display, etc. A touch panel display integrating the operation unit 240 and the display unit 250 is used. It is also acceptable. The external IF260 is an interface for connecting to various devices. For example, an imaging unit (not shown) for capturing images, and a sensor for acquiring predetermined information. It may be a connection interface to similar devices.

[0032] [Example of UI screen configuration] For an example of the UI screen configuration according to this embodiment, see Figures 4A to 4E, 5A to 5C, and 6. This will be explained using [a specific example]. The UI screen according to this embodiment is provided by, for example, the server device 100. It is provided and displayed in an operable manner by the display unit 250 of the user terminal 200. Here, The following explanation will focus on the screen configuration corresponding to the functions according to the embodiment. Therefore, the server device 1 The UI screen provided by 00 may be configured to include other functions as well.

[0033] In this embodiment, a survey related to support is conducted, and based on the results, the free-form entry area is used. This section describes a configuration intended for inputting a report. Note that the free-form entry area according to this embodiment is not included. The use of A and standard phrases is not limited to this. For example, the survey results entered by a supporter Based on the results, when another support worker uses the free-form writing area to share information or give instructions, this The functions according to the embodiment may be used. Therefore, the "investigation report" in this embodiment and This does not necessarily limit to input by the supporters who conducted the survey, but rather to a series of data related to the support. In business operations, this involves all aspects of data entry when multiple people share information using a free-form input area. It may be included.

[0034] Figure 4A shows, for example, the actions of a support worker (such as a researcher) who conducted a survey on a person receiving support. This shows an example of the configuration of UI screen 400, which includes fields for entering content. For example, a child support system On the system's TOP screen (not shown), there is a button to instruct the user to input information regarding the survey report. Pressing it may display UI screen 400. UI screen 400 has three tabs. It includes sections 410, 411, and 412 ("Investigation Results," "Assessment," and "Future Actions"). By selecting one of the tabs, you can enter information according to its content. In this example, the "Survey Results" tab 410 is selected.

[0035] The "Survey Results" tab 410 screen includes a free-form text area 413, a standard text button 414, It consists of a cancel button 415 and a save button 416. Free-form text area 413 It is configured to allow free input of string information. Note that the free input area 413 contains text The system may be configured to allow attachment of image data and other information, not just text strings. (Pre-written text button 414) This displays a list of pre-set phrases when pressed by the user. An example of the display of the pre-set phrase list is shown below. This will be explained later. When the cancel button 415 is pressed by the user, a free-form text message will appear. This is used to discard the content entered in rear 413 and close UI screen 400. Save When button 416 is pressed by the user, it will display the contents of the free-form input area 413. It is used when recording the contents as part of a report.

[0036] The screens corresponding to tabs 411 and 412 have a similar configuration. In this embodiment, one One or more predefined phrases can be registered and associated with the free-form text area. For example In the free-form text area 413, one or more predefined phrases are registered. Similarly, tab 4 This also applies to the free-form text area included in the screen that appears when 11 or tab 412 is selected. Each is configured to allow registration of one or more predefined phrases. Also, in the example in Figure 4A, In section 410, an example configuration is shown that includes one free-form writing area 413, but It is not limited to this; multiple free-form text areas may be provided on a single screen. stomach.

[0037] In this embodiment, each screen is also referred to as a "form". One form contains multiple free elements. An input area may be included. For example, as shown in Figure 4A, multiple fields may be included in one UI screen. A screen with tabs is provided, and the display can be switched by selecting each tab. In the case of a surface configuration, the screen when each tab is selected is called the "form". In this case, one U Screen I consists of multiple forms.

[0038] Figure 4B shows the display of the pre-set phrase list screen 420 when the pre-set phrase button 414 is pressed. Here is an example. The standard phrase list screen 420 has an edit button 421, a search field 422, It consists of a cancel button 424 and a list of predefined phrases 425. The edit button 421 is This is a button for registering or editing a predefined text template. Search field 422 is... By entering the desired string and pressing the search button 423, you can search for registered pre-set phrases. You can search for matching pre-defined phrases within the list. The Cancel button 424 is for the list of pre-defined phrases. Used to close screen 420.

[0039] The list of standard phrases 425 displays a list of standard phrases associated with the free-form text area 413. In this example, four standard phrases are shown. In this embodiment, the standard phrases are: It consists of a phrase and the main text, and in the list of standard phrases 425, the title is displayed. For example, standard phrase 426 is registered as "Title A". The standard phrases shown in the list of standard phrases 425 By selecting a desired template from the available text, the main text will be displayed in the free-form text area 413. It will be done. Also, each registered template is provided with a preview button 427, When the view button 427 is pressed, a preview screen showing the registered content of the predefined text will appear. It can be displayed.

[0040] Figure 4C shows an example of the result of selecting a desired standard phrase from the list of standard phrases 425. The standard text 417 (string information) is displayed in the free-form text area 413. For example, As shown in Figure 4C, users can refer to the pre-written text displayed and provide the necessary information (survey details). It is possible to add this information. Figure 4D shows an example of a display with information added manually. The free-form text area 413 will contain content 418, and by pressing the save button 416, that content will be saved. You can register the content.

[0041] Figure 4E shows the state in Figure 4C, with the standard phrase list screen 420 displayed, and another standard phrase displayed. An example is shown. The main text of a pre-registered template, 419, is displayed. In other words, 1 You may display multiple pre-defined phrases in one of the free-form text fields.

[0042] Figures 5A to 5C are displayed when the edit button 421 on the standard phrase list screen 420 is pressed. This shows an example of the configuration of the predefined text editing screen 500. As mentioned above, one free-form text area In response, it is possible to register one or more predefined phrases. In this example, UI screen 4 An example of editing a predefined text corresponding to the free-form text area 413 in tab 410 of 00. Let me explain. Therefore, the same operation can be used to apply the standard text to other free-form text areas. It is possible to attach it.

[0043] Figure 5A shows an example of the configuration of the standard text editing screen 500. The standard text editing screen 500 is a standard text... In the list 501, the search field 503 and the registered standard phrases 504 are displayed. There are four predefined phrases registered, each with the title "Title A", "Title A", and "Title A". This indicates that the titles are "B", "Title C", and "Title D". Search field 503 When you enter a desired string, a pre-set phrase containing that string will be displayed from the registered pre-set phrases. This is done. At this time, the search target is the target characters from the title and body of each standard phrase. Search the column and extract and display the corresponding boilerplate text. (This is displayed in the boilerplate text list 501.) If you select one of the predefined text options, its content will be applied to the title field 505, body field It will be displayed as editable in Rudo 506.

[0044] Additionally, enter new string information into the title field 505 and the body field 506. By pressing the new registration button 502, you can add a new template text to the free-form text field. It is possible to register by adding the title field 50. For example, as shown in Figure 5B, the title field 50 Enter string 509 in field 5, enter string 510 in the main text field 506, and then... Press the registration button 502. As a result, the standard text 511 is newly registered as shown in Figure 5C. It will be recorded. Afterwards, by pressing the save button 508, you can register or edit the standard text. The changes will be reflected and become available in the corresponding free-form text area. Cancel button 507 is pressed. If this occurs, the registration or editing of the predefined text will be canceled, and the system will return to the state shown in Figure 4B, for example.

[0045] When a template is registered or edited, the update date and time and the information of the person who updated it will be updated accordingly. You may add and manage this information. This information will be used for sorting when displaying the list of standard phrases, as will be explained later. It can be used for filtering. Also, in the example above, the information is in the format of a standard phrase. The structure includes a summary and the main text, but it is not limited to these. In addition, standard phrases are included. During recording and editing, the system is configured to allow the addition of specific tags on the editing screen, and these tags are then checked. It can be used for searching or displaying.

[0046] Figure 6 shows an example of the configuration of the preview screen 600 for pre-written text. Press the preview button 427 for the standard phrase included in the list of standard phrases 425 on page 420. This displays the preview screen 600 of the corresponding predefined text. In this example, Figure 5C shows the new This shows the content of the pre-registered template text. Preview screen 600 is title area 60 1. Includes the main text area 602 and the close button 603. The title area 601 is registered. This shows the content of the title. Body area 602 shows the content of the registered body text. The close button 603 is used to close the preview screen 600.

[0047] [Data structure] Figure 7 is a conceptual diagram showing the relationship between the form and the standard text according to this embodiment. As shown above, a single UI screen can consist of one or more forms. For example In the case of a screen configuration like that shown in Figure 4A, one UI screen 400 contains three tabs 410. Includes three forms corresponding to 411 and 412. Also, one form can be one or It may consist of multiple free-form writing areas.

[0048] In the example shown in Figure 7, we will explain using two forms, A and B. Form A is... It includes two free-response areas (Free-response areas AA and AB). Free-response area AA contains: Three predefined phrases (predefined phrases AAA, AAB, and AAC) are associated with each other. Each predefined phrase is a character The column information includes the title and body text. Similarly, the free-form text area A and B contain one predefined phrase. (Standard ABA) is associated. Form B has one free-form area (free-form Includes entry area BA). Free entry area BA contains three pre-written phrases (pre-written phrases BAA, BAB). ,BAC) are associated with each other.

[0049] As explained using Figures 4A to 4E, each free-form writing area is associated with It is possible to display pre-defined phrases for selection and allow input. Furthermore, using Figures 5A to 5C... As explained, each template can be added, edited, and even deleted. In this embodiment, each standard phrase is configured to be shared and usable by supporters. This means that a standard phrase registered by one user can be used or edited by another user. It is acceptable to do so. Alternatively, addition, editing, deletion, etc., may be controlled according to the user's permissions. stomach.

[0050] Although not shown in Figure 7, each standard phrase is associated with additional information. (Support recipients) The type of support provided will vary depending on the individual's situation and the stage of support required. The support worker's duties will also change depending on the type of support provided. When duties change, for example, the tasks involved in the work may change. It is anticipated that the focus and key points of the audit and its report may change. Therefore, Users will need to select a predefined phrase corresponding to the status of their task.

[0051] Furthermore, for example, if a certain standard phrase is frequently used, the necessity of the items included in that standard phrase is important. It is assumed that the rate will be high. Also, certain standard phrases are frequently used by users with less experience. In that case, the standard phrase is expected to be particularly useful for users with less experience.

[0052] Based on the above, in this embodiment, user information relating to the user (i.e., the inputter), This uses historical information regarding the use of type statements and status information regarding support-related tasks. These are managed by associating them with a fixed text or a free-form entry area. And in this embodiment, Based on the above-mentioned associated information, for example, the standard phrases in the standard phrase list screen 420 shown in Figure 4B This controls the order and display of each predefined phrase in the list.

[0053] More specifically, for example, as a status of work related to child abuse support, "Initial investigation..." The following scenarios are anticipated: "Under consideration," "Under protection," and "Receiving home support." The series of tasks related to support are predetermined. Sometimes tasks are executed in order, but other times tasks arise unexpectedly. The workflow is predefined in business DB133, and its status is managed and updated. The support work involves conducting surveys according to the circumstances of the people receiving support and the progress of the support. Afterward, an investigation report is prepared to confirm the need for support and the situation, and among multiple users... It will be shared. In this example, the work status for the work related to child abuse support is "Initial investigation..." In each of the following states: "Under Consideration," "Under Protection," and "In-Home Support," for example, UI screen 400 The system will be used to input the survey report.

[0054] The items that are important in reporting the investigation results may differ depending on the status of the work, Pre-register standard phrases corresponding to each situation. In this case, the support provided at this time Manage task statuses and display the most appropriate standard phrases at the top of the list according to each task status. To indicate, or to make the most appropriate standard phrase visible in the list, the standard phrase You can also display icons or other elements associated with them.

[0055] Whether or not it is suitable for the business status is determined using statistical information such as frequency of use. Alternatively, you can use the string information contained in the standard text to make the determination. When recording, a registration screen (not shown) may be used to specify the expected business status. For example, you could sort or filter boilerplate text using a rule-based system, or use a predetermined calculation. Sorting may be performed based on the priority calculated using the given formula.

[0056] Similarly, based on the information of users currently entering survey reports, we can create more appropriate templates. You can also recommend items by displaying them higher in the list or by clearly indicating their icons. The methods of recommendation described above are not the only ones; other methods may also be used. That's good too.

[0057] [Processing flow] Figure 8 is a flowchart of the investigation report processing using a standardized phrase according to this embodiment. The logic flow is, for example, when the control unit 110 of the server device 100 processes the program stored in the storage unit 130. This is achieved by reading and executing gram and various data. Each UI as described above The screen is displayed on the display unit 250 of the user terminal 200, and user operations are received via the UI screen. The command is then sent to the server device 100. Here, for the sake of simplicity, the processing entity is defined as It will be described as server device 100. As mentioned above, depending on the system configuration, each operation It is also possible to perform some or all of this on the user terminal 200 side, in which case this flowchart The main actors in each processing step within the chart can also change.

[0058] Before this processing flow starts, various information is registered in each DB of the server device 100. It is assumed that it is configured to be accessible. Also, the server device 100 is managed by each DB. The system will be in a state where various pieces of information can be added, edited, and deleted. Here, Figures 4A to 4E, Figure Using Figures 5A-5C and Figure 6, we will explain an example of screen transitions using the UI screen examples described above. Therefore, the displayed UI screens and screen transitions are adjusted appropriately according to the user's actions. It's neat and tidy.

[0059] In step S801, the server device 100 receives a command to display the form. Then, the server device 100, via the user terminal 200, displays the UI screen 400 shown in Figure 4A. By accepting the selection of B410, the display instructions for the form, including the free-form entry area 413, are provided. We accept submissions.

[0060] In step S802, the server device 100 receives the display signal received in step S801. Based on the instructions, the form is displayed. For example, the server is set to the state shown in Figure 4A. Device 100 displays the UI screen 400 on the user terminal 200.

[0061] In step S803, the server device 100 received confirmation that the standard phrase button 414 had been pressed. Determine whether or not. If the standard text button 414 is pressed (Step S803: YES) The server device 100 proceeds to step S804. Meanwhile, the standard text button 414 is pressed. If not (step S803: NO), the server device 100 processes in step S8 Proceed to 17.

[0062] In step S804, the server device 100 executes the list generation process. Details of this process This will be explained later using Figure 9. After that, the server device 100 proceeds to step S805. .

[0063] In step S805, the server device 100 reads the standard phrase generated in step S804. The standard phrase list screen 420, including the list, is displayed. This allows for, for example, the display shown in Figure 4B. The screen display will appear.

[0064] In step S806, the server device 100 accepts the selection of a standard phrase from the list of standard phrases. Determine whether or not. If the selection of a standard phrase is accepted (step S806: YES), The processing of the -bar device 100 proceeds to step S816. Meanwhile, the selection of a standard phrase is not accepted. If not (step S806: NO), the server device 100 proceeds to step S807. .

[0065] In step S807, the server device 100 determines whether or not it has received a search instruction for a standard phrase. Determine. Specifically, if the desired string is found in the search field 422 of the standard phrase list screen 420 Determine whether input has been entered and whether the search button 423 has been pressed. If a search command is received: (Step S807: YES), the server device 100 proceeds to step S808. If the server device does not accept a search instruction for a standard phrase (step S807: NO), Process 100 proceeds to step S809.

[0066] In step S808, the server device 100 performs the input search based on the entered search conditions (string information). Next, search for the relevant standard phrase and update the list of standard phrases 425. Then, server device 1 The process for step 00 returns to step S805, and the process is repeated.

[0067] In step S809, the server device 100 provides a preview display indicator for the desired standard text. Determine whether the instruction has been received. If the preview display instruction has been received (step S8) 09:YES), the server device 100 proceeds to step S810. Meanwhile, preview If no display instruction is received (step S809: NO), the server device 100 processes... Proceed to step S811.

[0068] In step S810, the server device 100 previews the standard text that was instructed. The screen is displayed. Specifically, the server device 100 displays the user terminal 200 as shown in Figure 6. The eel preview screen 600 is displayed. After that, the server device 100 processes in step S. Return to 805 and repeat the process.

[0069] In step S811, the server device 100 determines whether or not it has received a standard text editing instruction. Specifically, the server device 100 edits the standard phrase list screen 420 shown in Figure 4B. Determine whether or not T421 was pressed. If a standard text editing instruction is received (step S811: YES), the server device 100 proceeds to step S812. Meanwhile, a standard phrase If no editing instructions are received (step S811: NO), the server device 100 processes... Proceed to step S817.

[0070] In step S812, the server device 100 displays a standard text editing screen 50 as shown in Figure 5A. Display 0. The standard phrases to be displayed in the standard phrase list 501 on the standard phrase editing screen 500 are freely selectable. It could be any of the predefined text associated with input area 413, or the predefined text from before the screen transition. It may also be a standard phrase that was displayed in the list of standard phrases 425 on the text list screen 420.

[0071] In step S813, the server device 100 accepts an editing operation for the standard text. The editing operations here, as explained using Figures 5A to 5C, include adding, editing, and deleting. That's fine.

[0072] In step S814, the server device 100 receives an edit confirmation instruction for the standard text. Determine whether or not it has been done. Specifically, edit the registered standard text via the standard text editing screen 500. After entering information about the collection or new standard phrases, the save button 508 was pressed. Determine if the cancel button 507 was pressed. If the edit confirmation instruction is received (status If the save button 508 is pressed (S814:YES), then the server device 1 The process for 00 proceeds to step S815. On the other hand, if the editing confirmation instruction has not been received (S Step S814:NO), that is, if the cancel button 507 is pressed, the server The device 100 closes the standard text editing screen 500 and returns to step S802 to repeat the process.

[0073] In step S815, the server device 100 receives input via the standard text editing screen 500. Based on the information obtained, the information on the standard phrases managed in the standard phrase DB132 is updated. The server device 100 then closes the standard text editing screen 500 and returns to step S802 to repeat the process. To retaliate.

[0074] In step S816, the server device 100 enters the free-form text area 413 of the UI screen 400. Display the selected pre-written text.

[0075] In step S817, the server device 100 receives a message from the user entering the free-form entry area 413. It accepts power.

[0076] In step S818, the server device 100 determines whether or not it has received the instruction to complete the input. Specifically, the server device 100 will be determined when the save button 416 on the UI screen 400 is pressed. Determine whether or not the input has been completed. If the instruction to complete input has been received (Step S818: YES) Then, the server device 100 proceeds to step S819. Meanwhile, it receives an instruction that input is complete. If not (step S818: NO), the server device 100 processes in step S802 Return to the previous screen and repeat the process. Note that the cancel button 415 on UI screen 400 was pressed. In that case, the input related to the report will be canceled, and UI screen 400 will be closed, and other UI You may proceed to the next screen.

[0077] In step S819, the server device 100 uses the information entered on the UI screen 400. Next, the report content database is updated. Then, this processing flow is terminated.

[0078] (List generation process) Figure 9 is a flowchart of the list generation process according to this embodiment. This process flow is shown in Figure 9. This corresponds to step 8, process S804.

[0079] In step S901, the server device 100 was pressed in step S803 of Figure 8. Identify the free-form text area corresponding to the predefined text button. (See Figure 4A for example, free-form text area 413) As shown with the pre-set text button 414, the free-form text area and the pre-set text buttons are positioned in correspondence. ru.

[0080] In step S902, the server device 100 is identified in step S901 as a free-form entry. Identify one or more standard phrases associated with the area. As shown in Figure 7, Free-form text areas and pre-written templates are managed in a coordinated manner.

[0081] In step S903, the server device 100 outputs the standard phrase identified in step S902. Create a list.

[0082] In step S904, the server device 100 provides support to the person currently being supported. Identify the status of the work. The investigation and its reporting will be carried out as part of the support work. Therefore, in this embodiment, by managing the status of support-related tasks, the investigation and This manages which work process the reporting is part of.

[0083] In step S905, the server device 100 receives the standard phrase identified in step S902. Obtain statistical information based on usage history. This information will be linked to business status, user information, etc. History information such as the number of times each predefined phrase is selected and viewed is managed, and statistical values ​​are used as statistical information. It is assumed that this information is retained. Statistical information for each boilerplate is stored, for example, in Bollerplate DB132. It is acceptable to manage it in this way.

[0084] In step S906, the server device 100 performs the business process identified in step S904. Based on the data and statistical information obtained in step S905, in step S902 This function sorts and filters the standardized text. The sorting and filtering methods are particularly important. This is not limiting, and either one may be performed. Also, in step S902 If the number of identified standard phrases is less than a predetermined threshold, sorting or filtering will be performed. It may be controlled so that it does not happen.

[0085] In step S907, the server device 100 reads the standard phrase obtained in step S906. In the list, the business status identified in step S904 and in step S905 The display settings will be configured to explicitly show standard recommendation phrases based on the acquired statistical information. Therefore, based on statistical information, frequently used standard phrases and appropriate phrases should be used in accordance with the business status. For standard phrases, you may display an icon prompting the user to make a selection. These standard phrases are from Step S Due to the processing of 906, it is highly likely that it will be placed higher in the list, therefore, the standard phrases at the top You may then add a recommendation icon. Then, terminate this processing flow and the server The process of the apparatus 100 proceeds to step S805 in Figure 8.

[0086] In summary, this embodiment improves the convenience of inputting and sharing information related to support. This becomes possible. In particular, it can be linked to the free-form writing area used in survey reports, etc. By registering predefined phrases for numbers, it becomes easy to understand what should be entered in the free-form text area. It can streamline the work process. Also, standardized text can be shared, edited, and used by multiple people. Therefore, the user who submits the report (e.g., the investigator) and the user who receives the report (e.g., the decision-maker) ) makes it easier to share the information that each party needs. Also, statistics of registered standard phrases The standard recommendation text can be adjusted according to the information, business status, and user information. This makes it possible to improve the convenience and visibility of users who prepare research reports.

[0087] <Other Embodiments> In the above embodiment, sorting and An example of filtering is shown. Other information includes the title and body of the standard text. Sort and filter may be performed based on predetermined keywords. Various information associated with the template text may be displayed in the template text list.

[0088] Furthermore, in the above embodiment, the search target in the search function is the title and body of a standard text. However, the user may be allowed to specify only one of the two as the search target.

[0089] Furthermore, based on statistical data, we identify infrequently used standard phrases and phrases that were last used or edited. For standard text that has been in use for a certain period of time, the system should prompt users to delete or edit it when the editing screen is displayed. You may issue a notification.

[0090] Furthermore, in the above embodiment, a free-form text field is provided within the UI screen used for the survey report. We have explained a configuration based on a specific area. However, this configuration is not the only one we are looking for. Example For example, when creating forms or entering information into ledgers related to support work, one or more free-form entries The present invention is applicable when using access areas. In particular, when considering business status and support status. In situations where the items to be entered in the free-form text area (items to be shared) change due to factors such as... In such cases, the present invention is useful.

[0091] Furthermore, in the present invention, a program for realizing the functions of one or more embodiments described above. or applications are supplied to a system or device using a network or storage medium, etc. , one or more processors in the computer of that system or device read the program This can also be achieved through a process that executes the output.

[0092] Also, a circuit that implements one or more functions (for example, an ASIC (Application) Specific Integrated Circuit) and FPGA (Field This can also be implemented using a Programmable Gate Array.

[0093] Although various embodiments have been described above with reference to the drawings, this disclosure is not limited to these examples. Needless to say, it will not be done. A person skilled in the art would know that within the scope of the claims... In this context, it is clear that these can correspond to various examples of changes, modifications, substitutions, additions, deletions, and equivalents. These are also understood to fall within the technical scope of this disclosure. Furthermore, without departing from the spirit of the invention, each component in the various embodiments described above may be described. These can be combined in any way you like.

[0094] Thus, the present invention is not limited to the above embodiments, and each configuration of the embodiments is... By combining them with each other, as described in the specification, and based on well-known technology, a person skilled in the art may modify them. Furthermore, applications of this invention are also intended and fall within the scope of protection.

[0095] As described above, the following matters are disclosed in this specification:

[0096] (Technology 1) An information processing system that receives and manages input information related to support (e.g., 1, 100) And, One or more of the following are included in the screen for entering information related to support (e.g., 400). Each of the free-form text areas (e.g., 413) corresponds to one or more text fields containing strings. A registration section that accepts registration of standard numerical phrases (for example, 112, 113), The system accepts instructions related to predefined text in any of the one or more free-form text areas mentioned above. The reception desk (for example, 112, 113) and Select one or more predefined phrases that correspond to the free-form text area where the above instructions were received. Presentation sections that enable presentation (e.g., 112, 113), The display control unit causes the selected predefined text to be displayed in the free-form text area that received the instruction. For example, 112) and An information processing system having [a certain feature]. This configuration improves, for example, the convenience of inputting and sharing information related to support. This becomes possible. In particular, one or more predefined phrases can be associated with the free-form text area. It allows users to register and easily understand the content that needs to be entered in the free-form text area. This makes it possible to do so. Furthermore, it becomes possible to input all the information that needs to be shared without any omissions.

[0097] (Technology 2) A search unit that searches for predefined text associated with a free-text area based on a specified string. The information processing system according to Technology 1, further comprising (for example, 113). This configuration allows, for example, the selection of predefined phrases registered in association with the free-form text area. It is possible to search for and present desired pre-defined phrases. Therefore, regarding the user's use of pre-defined phrases This will make it possible to improve convenience.

[0098] (Technology 3) The standard text includes a title and body text. The aforementioned search unit searches for a minimum number of predefined titles and body texts associated with the free-form text area. Searching for a string that is included in either of these will allow you to search for a fixed phrase, as described in Technique 2. Information processing system. This configuration allows you to, for example, search for the title and body content that make up a standard phrase. This makes it possible to perform searches for predefined phrases.

[0099] (Technology 4) The aforementioned display unit is one or more units associated with the free-form writing area that received the instruction. It can accept instructions to display a preview screen for each of the standard phrases. When the display unit receives the display instruction, it will display a predefined text corresponding to the display instruction. An information processing system described in any of Technology 1 to Technology 3, which displays a view screen. This configuration allows, for example, the content of a predefined text associated with a free-form text area to be displayed. The view screen makes it easy to check.

[0100] (Technology 5) The registration unit, for each of the one or more free-form entry areas included in the screen, It accepts additions, edits, and deletions of predefined text from multiple users, and makes it possible to share it among multiple users. An information processing system for managing type statements, as described in any of the technologies 1 through 4. This configuration allows, for example, multiple users to each register a standard text containing their desired input fields. This allows other users to access the information. As a result, there is no risk of data leaks among multiple users. Furthermore, information sharing can be facilitated smoothly using the desired input fields.

[0101] (Technology 6) The aforementioned display section displays statistical information related to the use of predefined text, information of the person who entered data into the free-form text area, and Furthermore, based on at least one of the status information of the support-related work, the instructions For one or more predefined phrases associated with the free-form text area that was received, sort the following: The following technologies 1 through 5 are presented after performing at least one of the filtering methods. The information processing system described in any of the following. This configuration allows for, for example, the collection of information associated with each standard phrase, user information, and support-related information. Depending on the task status, it becomes possible to present users with more appropriate standard phrases. Therefore, it becomes possible to improve the convenience for users when using pre-written phrases.

[0102] (Technology 7) The aforementioned display section displays statistical information related to the use of predefined text, information of the person who entered data into the free-form text area, and Furthermore, based on at least one of the status information of the support-related work, the instructions For one or more predefined phrases associated with the free-form text area that received the input, recommend... The information processing system according to claim 1, which provides and displays information for the purpose of downloading. This configuration allows for, for example, the collection of information associated with each standard phrase, user information, and support-related information. Depending on the task status, it becomes possible to recommend more appropriate standard phrases to users. Therefore, it becomes possible to improve the convenience for users when using pre-written phrases.

[0103] (Technology 8) The aforementioned screen is a screen for receiving input of survey reports related to support, from Technology 1 to Technology 7. An information processing system as described in any of the above. This configuration allows for, for example, the processing of survey reports related to support. This will improve the convenience of data entry and information sharing.

[0104] (Technology 9) An information processing system that receives and manages input information related to support (e.g., 1, 100) A control method, One or more of the following are included in the screen for entering information related to support (e.g., 400). Each of the free-form text fields corresponds to a registration of one or more predefined phrases containing text. The registration process and The system accepts instructions related to predefined text in any of the one or more free-form text areas mentioned above. The reception process, Select one or more predefined phrases that correspond to the free-form text area where the above instructions were received. A presentation process that makes it possible to present, A display control process that displays the selected predefined text in the free-form text area that received the instruction. and, A control method for an information processing system having [a certain feature]. This configuration improves, for example, the convenience of inputting and sharing information related to support. This becomes possible. In particular, one or more predefined phrases can be associated with the free-form text area. It allows users to register and easily understand the content that needs to be entered in the free-form text area. This makes it possible to do so. Furthermore, it becomes possible to input all the information that needs to be shared without any omissions.

[0105] (Technology 10) To a computer (for example, 100), One or more of the following are included in the screen for entering information related to support (e.g., 400). Each of the free-form text areas (e.g., 413) corresponds to one or more text fields containing strings. A registration section that accepts registration of standard numerical phrases (for example, 112, 113), The system accepts instructions related to predefined text in any of the one or more free-form text areas mentioned above. Reception desk (for example, 112, 113), Select one or more predefined phrases that correspond to the free-form text area where the above instructions were received. Presentation sections that can present (e.g., 112, 113), The display control unit causes the selected predefined text to be displayed in the free-form text area that received the instruction. For example, 112), A program for causing it to function as. With this configuration, for example, it becomes possible to improve the convenience for inputting information related to support and for information sharing. In particular, one or more fixed sentences can be registered in association with the free-form input area, and it becomes possible to easily grasp the content that is required to be input into the free-form input area. Also, it becomes possible to input without omission the information to be shared.

Industrial Applicability

[0106] The present invention is useful as, for example, an apparatus, system, and method for receiving and managing input of various types of information related to support in an organization or institution that implements a regional support service assuming various target persons.

Explanation of Signs

[0107] 1... Business support system (information processing system) 100... Server device 110... Control unit 111... Data management unit 112... Display control unit 113... Fixed sentence processing unit 114... Business status processing unit 115... Communication control unit 120... Communication unit 130... Storage unit 131... Form DB 132... Fixed sentence DB 133... Business DB 134... Report content DB 200... User terminal 210... Control unit 220... Storage unit 230... Communication unit 240... Operation unit 250... Display unit 260... External IF 300... Cooperation system NW... Network

Claims

1. An information processing system that receives and manages information related to support, One or more free-form text fields are included in the screen for entering information related to support. Each corresponds to a registration unit that accepts the registration of one or more predefined phrases containing strings. 、 The system accepts instructions related to a predefined text in any of the one or more free-form text areas mentioned above. The reception desk, Select one or more predefined phrases that correspond to the free-form text area where the above instructions were received. A display section that presents as possible, A display control unit that displays the selected predefined text in the free-form text area that received the instruction. 、 An information processing system having

2. A search unit that searches for predefined text associated with a free-text area based on a specified string. The information processing system according to claim 1, further comprising the following:

3. The standard text includes a title and body text. The aforementioned search unit searches for a minimum number of predefined titles and body texts associated with the free-form text area. The method described in claim 2 involves searching for a string that is included in either of the above to search for a fixed phrase. An information processing system.

4. The aforementioned display unit is one or more units associated with the free-form writing area that received the instruction. It can accept instructions to display a preview screen for each of the standard phrases. When the display unit receives the display instruction, it will display a predefined text corresponding to the display instruction. The information processing system according to claim 1, which displays a view screen.

5. The registration unit, for each of the one or more free-form entry areas included in the screen, It accepts additions, edits, and deletions of predefined text from multiple users, and makes it possible to share it among multiple users. An information processing system according to claim 1, which manages type text.

6. The aforementioned display unit displays statistical information related to the use of predefined text, information of the person who entered data into the free-form text area, and Furthermore, based on at least one of the status information of the support-related work, the instructions For one or more predefined phrases associated with the free-form text area that was received, sort the following: The information described in claim 1 is presented after performing at least one of the following: Information processing system.

7. The aforementioned display unit displays statistical information related to the use of predefined text, information of the person who entered data into the free-form text area, and Furthermore, based on at least one of the status information of the support-related work, the instructions For one or more predefined phrases associated with the free-form text area that received the input, recommend... The information processing system according to claim 1, which provides and displays information for the purpose of [doing something].

8. The aforementioned screen is a screen for receiving input of survey reports related to support, as described in claim 1. Information processing system.

9. A control method for an information processing system that receives and manages information related to support, One or more free-form text fields are included in the screen for entering information related to support. A registration process that accepts the registration of one or more predefined phrases containing strings, each corresponding to a specific field. and, The system accepts instructions related to a predefined text in any of the one or more free-form text areas mentioned above. The reception process, Select one or more predefined phrases that correspond to the free-form text area where the above instructions were received. A presentation process that makes it possible to present, A display control process that displays the selected predefined text in the free-form text area that received the instruction. and, A control method for an information processing system having [a certain feature].

10. On the computer, One or more free-form text fields are included in the screen for entering information related to support. A registration unit that accepts the registration of one or more predefined phrases containing strings, each corresponding to a specific field. The system accepts instructions related to a predefined text in any of the one or more free-form text areas mentioned above. Reception desk, Select one or more predefined phrases that correspond to the free-form text area where the above instructions were received. A display unit that can present, A display control unit that displays the selected predefined text in the free-form text area that received the instruction. A program designed to function as such.

Images