system
An automated return processing system in e-commerce uses AI to analyze customer input and product condition for efficient refunds or exchanges, enhancing customer satisfaction and reducing return rates.
JP2026084843APending Publication Date: 2026-05-22SOFTBANK GROUP CORP
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Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- SOFTBANK GROUP CORP
- Filing Date
- 2024-11-12
- Publication Date
- 2026-05-22
Smart Images
Figure 2026084843000001_ABST
Abstract
The system according to this embodiment aims to automate and streamline the return process in e-commerce operations. [Solution] The system according to the embodiment comprises a reception unit, a discrimination unit, a determination unit, a judgment unit, and a processing unit. The reception unit receives customer input. The discrimination unit determines the reason for return based on the content received by the reception unit. The determination unit determines the condition of the product based on the reason for return determined by the discrimination unit. The judgment unit determines whether a return and refund are possible based on the condition of the product determined by the determination unit. The processing unit executes a refund or exchange process based on the result determined by the judgment unit.
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