system
The system allows users to customize and deploy chatbots across multiple channels using generative AI, enhancing personalization and efficiency in conversational experiences while improving user satisfaction and business insights.
JP2026084871APending Publication Date: 2026-05-22SOFTBANK GROUP CORP
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Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- SOFTBANK GROUP CORP
- Filing Date
- 2024-11-12
- Publication Date
- 2026-05-22
Smart Images
Figure 2026084871000001_ABST
Abstract
The system according to this embodiment aims to enable users to easily customize their own chatbots and deploy them across multiple channels. [Solution] The system according to the embodiment comprises a customization unit, a dialogue generation unit, a response unit, and a data collection unit. The customization unit allows the user to customize the chatbot. The dialogue generation unit generates the chatbot customized by the customization unit. The response unit immediately answers the user's questions based on the dialogue generated by the dialogue generation unit. The data collection unit collects and analyzes the dialogue data generated by the response unit.
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