Driver state estimation system
The driver state estimation system addresses driver burden by estimating and transmitting in-vehicle screen information to call centers, enhancing call center support efficiency.
JP2026086127APending Publication Date: 2026-05-26TOYOTA JIDOSHA KK
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Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- TOYOTA JIDOSHA KK
- Filing Date
- 2024-11-14
- Publication Date
- 2026-05-26
AI Technical Summary
Technical Problem
Existing systems burden drivers with lengthy inquiries to call centers due to operators' difficulty in understanding in-vehicle device issues from displayed screens, especially when screens change during troubleshooting.
Method used
A driver state estimation system that estimates driver problems based on screen operation status and transmits relevant screen information to a call center before the driver inquires, using a trained model to determine when to upload screens.
Benefits of technology
Reduces driver burden by enabling quicker operator understanding of in-vehicle device issues, facilitating more efficient call center support.
✦ Generated by Eureka AI based on patent content.
Smart Images
Figure 2026086127000001_ABST
Abstract
To reduce the burden on vehicle drivers. [Solution] The driver status estimation system, based on the driver's screen operation status of an in-vehicle terminal device installed in the vehicle, transmits the screen information of the in-vehicle terminal device to a call center if it is estimated that the driver is experiencing a problem.
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