An automated voice dialing system with interactive two-way communication capabilities.

Abstract

In medical settings and other fields requiring emergency response, rapid and accurate information dissemination and decision-making are essential. However, conventional systems often suffer from delays in communication and ambiguity in responses, leading to inefficient confirmation and re-notification processes. [Solution] The automated voice transmission system provides a system that enables information transmission through bidirectional communication between X and Y. Based on the text entered by X, it includes a transmission process (Process A) that automatically sends a notification to Y, a response process (Process B) that receives a response from Y, confirms the content, and asks further questions, and a notification process (Process C) that sends an interrupt notification or escalation when there is a delay in the response or before there is a delay in the response, thereby achieving rapid and accurate response management. Process B is the process of receiving a response from Y and analyzing its content, and if the response is inappropriate or insufficient, the system automatically generates further questions or confirmation messages to prompt an appropriate response.

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