Control device, image forming apparatus, control method, and program

Abstract

To provide a control device that can appropriately confirm the results of the diagnostic process without performing a re-diagnosis. [Solution] The control device includes a storage means for storing the results of a diagnostic process that identifies the cause of a malfunction in a job performed by the image forming apparatus, in association with information that identifies the target of the diagnostic process, and a display control means for displaying a UI screen on the display unit of the image forming apparatus to present the details of the malfunction to the user. The UI screen includes a result display button 262 for displaying the results of the diagnostic process stored in association with information that identifies the target of the diagnostic process, and a diagnostic button for executing the diagnostic process.

Claims

1. A storage means for storing the results of a diagnostic process that identifies the cause of a malfunction in a job performed by an image forming apparatus, in association with information that identifies the target of the diagnostic process, A display control means for displaying a UI screen for presenting the details of the aforementioned malfunction to the user on the display unit of the image forming apparatus, Equipped with, The control device is characterized in that the UI screen includes a result display button for displaying the results of the diagnostic process stored in association with information identifying the target of the diagnostic process, and a diagnostic button for executing the diagnostic process.

2. The system includes diagnostic processing means for performing the aforementioned diagnostic process, The control device according to claim 1, wherein the storage means stores the results of the diagnostic processing performed by the diagnostic processing means in association with information identifying the target of the diagnostic processing.

3. The cause of the aforementioned malfunction is the cause of failure for a job that failed to execute among the jobs performed by the image forming apparatus. The control device according to claim 1, wherein the details of the malfunction are the job history, including jobs that failed to execute.

4. The cause of the aforementioned malfunction is the cause of the malfunction as indicated in the frequently asked questions. The control device according to claim 1, wherein the nature of the aforementioned malfunction is the item in the frequently asked questions.

5. The aforementioned UI screen includes a diagnostic history display button for displaying a diagnostic history UI screen that presents the history of the diagnostic process to the user. The control device according to claim 4, wherein the display control means, upon receiving an operation of the diagnostic history display button, causes the diagnostic history UI screen to be displayed on the display unit.

6. The control device according to claim 5, wherein the UI screen for the diagnostic history includes a diagnostic result display button for displaying the results of the diagnostic process, which are stored in association with information identifying the target of the diagnostic process and included in the history of the diagnostic process.

7. The aforementioned UI screen includes a job history display button for displaying a related history UI screen that presents the user with the job history related to the items in the frequently asked questions. The control device according to claim 4, wherein the display control means, upon receiving an operation of the job history display button, causes the related history UI screen to be displayed on the display unit.

8. The control device according to claim 7, wherein the UI screen for related history includes a related results display button for displaying the results of the diagnostic process that are included in the job history related to the items of the frequently asked questions and are saved in association with the job that was the subject of the diagnostic process.

9. An image forming apparatus comprising the control device according to any one of claims 1 to 8.

10. The steps include: saving the results of a diagnostic process that identifies the cause of a malfunction in a job performed by an image forming apparatus, in association with information that identifies the target of the diagnostic process; The steps include: displaying a UI screen on the display unit of the image forming apparatus to show the user the details of the aforementioned malfunction; It has, The control method is characterized in that the UI screen includes a result display button for displaying the results of the diagnostic process stored in association with information identifying the target of the diagnostic process, and a diagnostic button for executing the diagnostic process.

11. A program for causing a computer to execute the control method described in claim 10.

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