system
The system addresses real-time customer feedback and harassment detection, improving service quality and sales efficiency by converting audio to text, analyzing emotions, and storing successful cases.
JP2026105391APending Publication Date: 2026-06-26SOFTBANK GROUP CORP
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- SOFTBANK GROUP CORP
- Filing Date
- 2024-12-16
- Publication Date
- 2026-06-26
AI Technical Summary
Technical Problem
Conventional customer service systems struggle with real-time feedback from customers, delayed detection of harassment and compliance violations, and insufficient accumulation and utilization of successful cases, leading to suboptimal sales performance and service quality.
Method used
A system that converts audio signals to text, analyzes emotional states, identifies harassment, and automatically stores successful cases, providing real-time alerts and feedback to improve customer service quality and sales efficiency.
Benefits of technology
Enables real-time detection of customer emotions and harassment, immediate alerts, and efficient storage of successful cases, enhancing customer service quality and sales efficiency.
✦ Generated by Eureka AI based on patent content.
Smart Images
Figure 2026105391000001_ABST
Abstract
We provide the system. [Solution] A means for receiving audio information and converting said audio information into text data, A means for analyzing the customer's emotional state from the text data, A means for identifying inappropriate behavior based on the emotional state and sending a warning to the administrator according to the identification result, A means for identifying effective cases in customer interactions and storing those effective cases in a storage device, Means for detecting rule violations from the text data, A means of providing store staff with real-time customer service support data using visual devices, A system that includes this.
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