system

Abstract

The system according to this embodiment aims to efficiently detect and automatically respond to nuisance calls and criminal calls. [Solution] The system according to the embodiment comprises a reception unit, a matching unit, a determination unit, a voiceprint matching unit, a voiceprint determination unit, an analysis unit, a content determination unit, and a call forwarding unit. The reception unit answers the phone on behalf of the caller. The matching unit matches the phone number received by the reception unit with a criminal phone number database. The determination unit determines whether the phone number matched by the matching unit is registered in the criminal phone number database. If the determination unit determines that the voiceprint is not registered in the criminal phone number database, the voiceprint matching unit matches the voiceprint database. The voiceprint determination unit determines whether the voiceprint matched by the voiceprint matching unit is registered in the voiceprint database. If the voiceprint determination unit determines that the voiceprint is not registered in the voiceprint database, the analysis unit analyzes the content of the response. The content determination unit determines whether the content of the response analyzed by the analysis unit is a nuisance call or a criminal call. If the content determination unit determines that the call is not a nuisance call or a criminal call, the call forwarding unit forwards the call to the recipient.

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