Methods, programs, and systems for supporting the matching of medical institutions.

Abstract

The present invention aims to provide a medical institution matching support method, program, and system that can provide matching between users and medical institutions using an AI concierge, based on appropriate information that fully reflects user information, as well as medical institution information. [Solution] This is a medical institution matching support method in which a computer performs a first step of initiating communication with a user in response to an access from a user looking for a medical institution, and a second step of performing a matching process in which the AI ​​matches the user with a medical institution suitable for the content of the user's message, based on the content of the communication in the first step.

Description

Technical Field

[0001] The present invention relates to a medical institution search support method, a program thereof, and a system thereof, which are used for searching medical institutions such as hospitals.

Background Art

[0002] When a person gets sick or injured, usually, they often obtain information about the disease name and necessary measures through web search or the like, or search for a hospital.

Summary of the Invention

Problems to be Solved by the Invention

[0003] However, in web search, it is difficult to select appropriate search keywords that fully reflect the person's information, and there is a demand that it is difficult to obtain appropriate information and match with a hospital.

[0004] The present invention has been made in view of such circumstances, and its object is to provide a medical institution matching support method, a program thereof, and a system thereof that can provide matching between a user and a medical institution using an AI concierge based on appropriate information that fully reflects the user's information and medical institution information.

Means for Solving the Problems

[0005] The present invention is a medical institution matching support method in which a computer executes a first step of starting communication with a user in response to an access from the user searching for a medical institution, and a second step of performing a matching process in which an AI matches a medical institution suitable for the user's transmitted content with the user based on the communication content of the first step.

[0006] Preferably, the matching process is performed based on the user's past matching history.

[0007] Preferably, the matching process is performed based on the user's past medical history, the medical institutions they have visited in the past, and the information obtained from those medical institutions.

[0008] Preferably, the matching process is performed based on the user's My Number.

[0009] Preferably, information about the medications the user is taking is obtained, and the matching process is performed based on that medication information.

[0010] Preferably, the first step determines the content of the questions to be asked of the user in the communication based on at least one piece of information including the user's past matching history, past medical history, medical institutions visited in the past, information obtained from said medical institutions, information on medications being taken, and attribute information including the user's age and gender.

[0011] Preferably, the process further includes a third step in which, based on the communication content of the first step, proposals to the user are determined.

[0012] Preferably, the first step involves identifying characteristics, including the user's level of understanding, based on the communication content, and determining the content of the communication based on the identified characteristics.

[0013] Preferably, based on the identified characteristics, a conversation is conducted using a character representing those characteristics at a level appropriate to those characteristics.

[0014] Preferably, the communication is conducted in the language used by the user, based on the user's specification or the language the user uses for the communication.

[0015] Preferably, the information of the matched user is provided to the medical institution that was matched in the second step.

[0016] The present invention is a program that causes a computer to perform two steps: a first step of initiating communication with a user in response to an access from a user searching for a medical institution, and a second step of having an AI perform a matching process based on the content of the communication in the first step to match the user with a medical institution suitable for the content of the user's message.

[0017] The present invention is a medical institution matching support system comprising: a first means for initiating communication with a user in response to an access from a user searching for a medical institution; and a second means for performing a matching process in which AI matches the user with a medical institution suitable for the content of the communication from the first means. [Effects of the Invention]

[0018] According to the present invention, it is possible to provide a medical institution matching support method, program, and system that use an AI concierge to match users with medical institutions based on appropriate information that fully reflects user information, as well as medical institution information. [Brief explanation of the drawing]

[0019] [Figure 1] Figure 1 is an overall configuration diagram of the medical institution matching support system 1 according to an embodiment of the present invention. [Figure 2] Figure 2 is a diagram illustrating a part of the service processing provided by the medical institution matching server 21. [Figure 3] Figure 3 is a flowchart illustrating an example of the operation of the medical institution matching support system 1 of this embodiment. [Figure 4] Figure 4 is a functional block diagram of the medical institution matching server 21 shown in Figure 1. [Figure 5] Figure 5 is a functional block diagram of the user terminal device 10 shown in Figure 1. [Modes for carrying out the invention]

[0020] Hereinafter, a medical institution matching support system according to an embodiment of the present invention will be described. FIG. 1 is an overall configuration diagram of a medical institution matching support system 1 according to an embodiment of the present invention. As shown in FIG. 1, the medical institution matching support system 1 performs processing using, for example, a plurality of medical institution terminal devices 4 used by medical institutions such as hospitals, a user terminal device 10 used by a user who uses a medical institution, and a medical institution matching server 21. In the present invention, a medical institution is a concept including all institutions related to medicine including hospitals, dental clinics, pharmacies, and the like.

[0021] The medical institution terminal device 4 and the user terminal device 10 each install an application provided by the medical institution matching server 21. According to the present embodiment, based on qualified information that fully reflects user information and medical institution information, matching between a user and a medical institution can be provided using an AI concierge.

[0022] FIG. 2 is a diagram for explaining a part of service processing provided by the medical institution matching server 21. The medical institution matching server 21 functions as an AI concierge based on interaction with a user. The medical institution matching server 21 has functions using AI such as hospital matching, My Number linkage, intelligent medicine management, personalized healthcare assistant, and proposal based on similar cases.

[0023] Hospital matching: A system in which, before matching a patient with a medical institution, AI grasps needs through conversation with the patient and proposes an optimal medical institution. Utilize past conversations and acquired information to make proposals according to the patient's situation.

[0024] Individual medical advice through My Number linkage: This system uses My Number (Japan's social security and tax number) to manage patients' medical history and personal information, and AI provides optimal medical advice to patients based on past data. It checks for drug interactions and provides appropriate advice while referencing information from other hospitals and pharmacies.

[0025] Intelligent drug management: This system uses AI to check patients' medication use and interactions, and suggests appropriate drug usage methods. It utilizes past patient information and data from other medical institutions to provide patients with the most suitable drug therapy.

[0026] Personalized healthcare assistant: This AI-powered healthcare assistant determines a patient's attributes based on their age and past communication history, and then uses a character suited to those attributes to ask questions and engage in conversation. It adjusts the conversation content according to the patient's level of understanding, providing personalized support. For example, advice is provided on dietary therapy, exercise, rehabilitation methods, recommended exercises, meals, and dietary and exercise precautions to take when taking medication, for each type of illness.

[0027] Similar case suggestions: This system uses AI to ask questions and make suggestions based on past similar cases and relevant information during conversations with patients. This allows for the provision of rapid and accurate medical information to patients, aiding in diagnosis and treatment. These features can provide medical services tailored to user needs and improve the quality of medical care.

[0028] In this embodiment, the medical institution matching server 21 performs the following hospital matching process. The medical institution matching server 21 communicates with the user operating the user terminal device 10, and the AI ​​performs a matching process to match the user with a medical institution that is suitable for the content of the user's message.

[0029] This matching process is performed, for example, based on the user's past matching history. Furthermore, this matching process is performed based, for example, on the user's past medical history, the medical institutions they have visited in the past, and information obtained from those medical institutions. Furthermore, this matching process is performed, for example, based on the user's My Number (social security number). Furthermore, this matching process may involve, for example, obtaining information about medications the user is taking and performing the process based on that medication information.

[0030] The medical institution matching server 21 determines the content of questions to ask the user during communication with the user based on the user's past matching history, past medical history, medical institutions visited in the past, information obtained from those medical institutions, information on medications being taken, and at least one piece of attribute information including the user's age and gender. Furthermore, the medical institution matching server 21 determines suggestions for the user based on the content of its communication with the user.

[0031] The medical institution matching server 21 identifies characteristics of the user, including their level of understanding, based on the content of communication with the user, and determines the content of the communication based on these identified characteristics. The medical institution matching server 21 uses a character representing a specific characteristic, based on the characteristics identified by the user, to engage in conversation with the user at a level appropriate to that characteristic. The medical institution matching server 21 performs the aforementioned communication in the language used by the user, based on the user's specification or the language the user uses for communication.

[0032] The following describes an example of the operation of the medical institution matching support system 1 of this embodiment. Figure 3 is a flowchart illustrating an example of the operation of the medical institution matching support system 1 of this embodiment. Let's explain each step. Step ST11: A user seeking medical advice operates the user terminal device 10 to access the medical institution matching server 21 via telephone. The medical institution matching server 21 proceeds to step ST12.

[0033] Step ST12: The medical institution matching server 21 initiates communication, or conversation, with the user via the user terminal device 10. The medical institution matching server 21 identifies the user's language based on their speech and then conducts the conversation in that identified language. An AI concierge function is used in this communication.

[0034] Step ST13: The medical institution matching server 21 processes the content of communication with the user using AI and performs a matching process to match the user with a medical institution that is suitable for them. The matching process is as described above.

[0035] Step ST14: The medical institution matching server 21 transmits the medical institution information matched with the user in step ST13 to the user's user terminal device 10.

[0036] The configuration of the medical institution matching server 21 shown in Figure 1 will be described below. Figure 4 is a functional block diagram of the medical institution matching server 21 shown in Figure 1. As shown in Figure 4, the medical institution matching server 21 includes, for example, a communication unit 75, an input unit 77, a memory 79, and a processing unit 81.

[0037] The communication unit 75 communicates with the medical institution terminal device 4 and the user terminal device 10. The input section 77 is a terminal or similar device for inputting data from an external source. Memory 79 stores the program that the processing unit 81 will execute. The processing unit 81 executes the program PRG stored in the memory 59 to perform the processing of the medical institution matching server 21 as defined in this embodiment. The processing unit 81 has an AI processing function and performs learning processing based on the training data acquired by the processing unit 81. This training data includes information previously input by the processing unit 81, information from various processes including matching processes, and data acquired from external sources. The processing unit 81 uses an AI concierge function for communication with the user.

[0038] The configuration of the user terminal device 10 shown in Figure 1 will be described below. Figure 5 is a functional block diagram of the user terminal device 10 shown in Figure 1. As shown in Figure 5, the user terminal device 10 includes, for example, a display 51, an operation / input unit 54, a communication unit 55, a memory 59, and a processing unit 61.

[0039] The display 51 displays an image based on the signal from the processing unit 61. The communications unit 55 communicates with the medical institution matching server 21. The operation / input unit 54 is an operating means such as a touch panel, keyboard, or mouse. Memory 59 stores the program that the processing unit 61 will execute. The processing unit 61 executes the program PRG stored in the memory 59 to perform the processing of the user terminal device 10 as defined in this embodiment. The medical institution terminal device 4 has the same configuration as, for example, the user terminal device 10.

[0040] As explained above, the medical institution matching support system 1 can provide accurate information that fully reflects the user's information, as well as matching with medical institution information.

[0041] Furthermore, according to the medical institution matching support system 1, by communicating with the user using AI, the medical institution matching server 21 can extract information necessary for matching with medical institutions from the user, or use the user's individual information, and can match the user with a medical institution that is suitable for that user.

[0042] Furthermore, the medical institution matching server 21 mediates communication between users and medical institutions, enabling accurate and rapid exchanges.

[0043] The present invention is not limited to the embodiments described above. In other words, those skilled in the art may make various modifications, combinations, subcombinations, and substitutions with respect to the components of the embodiments described above, within the technical scope of the present invention or its equivalents.

[0044] For example, in the embodiment described above, the location information of the user terminal device 10 may be transmitted to the medical institution matching server 21, and matching processing may be performed based on the location information. [Industrial applicability]

[0045] This system can be applied to matching users with medical institutions such as hospitals. [Explanation of Symbols]

[0046] 1…Medical institution matching support system 4…Medical institution terminal equipment 10...User terminal device 75... Communications Department 77...Input section 79…Memory 81… Processing Section

Claims

1. The first step is to initiate communication with a user who has accessed the system in response to their search for a medical institution, A second step involves the AI ​​performing a matching process based on the communication content of the first step, which matches the user with a medical institution suitable for the user's communication content. A computer-based method for supporting the matching of medical institutions.

2. The matching process is performed based on the user's past matching history. The medical institution matching support method according to claim 1.

3. Based on the user's past medical history, the medical institutions they have visited in the past, and the information obtained from those medical institutions, the matching process is performed. The medical institution matching support method according to claim 1.

4. Based on the user's My Number, the matching process is performed.

5. The system obtains information about the medications the user is taking and performs the matching process based on that medication information. The medical institution matching support method according to claim 1.

6. The first step described above is, Based on at least one piece of information including the user's past matching history, past medical history, medical institutions visited in the past, information obtained from those medical institutions, information on medications being taken, and attribute information including the user's age and gender, the content of the questions to be asked of the user in the communication is determined. The medical institution matching support method according to claim 1.

7. A third step in which proposals to the user are determined based on the communication content of the first step described above. It further possesses The medical institution matching support method according to claim 1.

8. The first step described above is, Based on the communication content, characteristics including the user's level of understanding are identified, and the content of the communication is determined based on these identified characteristics. The medical institution matching support method according to claim 1.

9. Based on the identified characteristics, a character with those characteristics will be used to engage in conversation at a level appropriate to those characteristics. The medical institution matching support method according to claim 7.

10. Based on the user's specifications or the language the user uses for communication, the communication will be conducted in the language used by that user. The medical institution matching support method according to claim 1.

11. The medical institution matched in the second step is provided with information about the matched user. The medical institution matching support method according to claim 1.

12. The first step is to initiate communication with a user who has accessed the system in response to their search for a medical institution, A second step involves the AI ​​performing a matching process based on the communication content of the first step, which matches the user with a medical institution suitable for the user's communication content. A program that causes a computer to execute something.

13. A first means of initiating communication with a user in response to their access request when they are searching for a medical institution, A second means performs a matching process in which the AI ​​matches the user with a medical institution suitable for the content of the user's communication, based on the content of the communication by the first means. A medical institution matching support system that has the following features.

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