Information processing device, program, terminal device, and information processing method

The information processing system addresses the lack of user satisfaction in vehicle or building damage services by allowing users to select and track service provider progress, enhancing the overall service experience.

JP2026113684APending Publication Date: 2026-07-07THE TOKIO MARINE & FIRE INSURANCE CO LTD
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Patent Information

Authority / Receiving Office
JP · JP
Patent Type
Applications
Current Assignee / Owner
THE TOKIO MARINE & FIRE INSURANCE CO LTD
Filing Date
2026-04-09
Publication Date
2026-07-07

AI Technical Summary

Technical Problem

Existing technologies do not adequately enhance user satisfaction in services related to vehicle or building damage, such as repair and negotiation services, by providing insufficient information on service provider progress and selection options.

Method used

An information processing system that includes a condition information acquisition unit, specifying and transmitting service provider information, a progress information acquisition unit, and a display unit to track and display the progress of selected service providers, allowing users to select and monitor the status of damage response services.

Benefits of technology

Improves user satisfaction by enabling users to choose from multiple service providers and track the progress of their selected service, providing a comprehensive view of service delivery from initiation to completion.

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Abstract

To provide information processing equipment, etc., that improves customer satisfaction with services related to damage to vehicles or buildings. [Solution] The information processing device 2 includes a condition information acquisition unit 200a that acquires information regarding search conditions for searching for service providers related to vehicle or building damage, a specification unit 202 that identifies one or more service providers related to vehicle or building damage, a service provider information transmission unit 204a that transmits service provider information about service providers to the user's terminal device, a selection information acquisition unit 200b that acquires information about a specific service provider selected by the user as the service provider, a progress information acquisition unit 200c that acquires progress information of the vehicle or building damage service requested by the user by the specific service provider, and a progress information transmission unit 204b that transmits the progress information acquired by the progress information acquisition unit to the user's terminal device.
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