Support devices and programs for home care service providers

Abstract

Providing technical means for reducing the burdens of both service providers and businesses obtaining specific workplace additions so that leak-free and dedicated care and assistance can be provided. 【Solution means】The support device 1 for a visiting care service business according to the present invention includes a display command unit 111 that displays visit information related to a visit related to a visiting care service on a screen, and an instruction generation unit 112 that automatically generates a text that a service provider related to the visiting care service conveys to a visiting care worker or the like regarding the visit. The display command unit 111 displays, on the screen, visit information including at least the identification information of each of the visiting care worker or the like and the service user who receives the visiting care service and the text automatically generated by the instruction generation unit 112. The instruction generation unit 112 automatically generates a text by randomly extracting it from a text candidate group (text candidate group table 131) including a plurality of text candidates.

Description

Technical Field

[0001] The present invention relates to a support device for visiting care service providers and a file of spreadsheet software.

Background Art

[0002] In order to continuously carry out the visiting care service business and contribute to the improvement of national healthcare and the enhancement of welfare, appropriate business operation is required.

[0003] Regarding appropriate business operation in the visiting care service business, Patent Document 1 discloses a centralized visiting care management method executed by a centralized visiting care management device for a visiting nursing office. When an instruction is given by the person in charge of creating the visit schedule to move the high-demand display to the high-experience visiting care staff column of the visit care staff allocation table of any other office in the high-demand vacancy display, the inter-operator movement instruction information is acquired, and the visit care staff visit schedule list of the reorganized office is displayed on the screen. The technology of Patent Document 1 can reduce the indirect work in visit schedule management in the visiting care business.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] By the way, in the proper operation of a visiting care service business, it is important to meet various requirements regarding the specific business location addition and obtain such addition. Such various requirements include, for example, institutional requirements including the requirement "(3) Transmission by documents such as user information and reports from visiting care workers, etc.". When operating the business so as to provide meticulous care and assistance without omission, the burden on the service provider responsible for transmission and reporting regarding such requirement is significant.

[0006] Although the technology of Patent Document 1 can reduce indirect work in visit schedule management, it does not lead to a reduction in the burden on the service provider responsible for transmission and reporting. In addition, since the technology of Patent Document 1 requires the introduction of a sophisticated device for centralized management of multiple business locations, the burden in terms of cost when introduced by small-scale operators is significant. Therefore, there is room for further improvement in terms of reducing the burden on the service provider and the operator regarding obtaining the specific business location addition so as to provide meticulous care and assistance without omission.

[0007] The present invention has been made to solve the problems of the prior art as described above, and an object thereof is to provide technical means for reducing the burdens of both the service provider and the operator regarding obtaining the specific business location addition so as to provide meticulous care and assistance without omission.

Means for Solving the Problems

[0008] As a result of intensive studies to solve the above problems, the inventors of the present invention have found that the above problems can be solved by, for example, automatically generating the text that the service provider transmits to visiting care workers, etc. by random extraction. And the inventors of the present invention have completed the present invention. Specifically, the present invention provides the following.

[0009] An invention according to a first feature provides a support device for a visiting care service business operator, which includes a display command unit that causes a screen to display visit information related to a visit for a visiting care service, and an instruction generation unit that automatically generates a sentence that a service provider responsible for the visiting care service conveys to a visiting care worker or the like regarding the visit. The display command unit causes the screen to display visit information including at least identification information of each of the visiting care worker or the like and a service user to whom the visiting care service is provided, and the sentence automatically generated by the instruction generation unit. The instruction generation unit automatically generates the sentence by randomly extracting it from a group of sentence candidates including a plurality of sentence candidates.

[0010] According to the invention according to the first feature, regarding “(3) Transmission by documents or the like of user information, reports from visiting care workers or the like” among the institutional requirements related to the specific business office addition, the sentence that the service provider responsible for the service conveys to the visiting care worker or the like is automatically generated and displayed on the screen, thereby reducing the burden on the service provider responsible for drafting the sentence. The “visiting care worker or the like” as used herein is a general term for practical workers who visit the user's home and provide care services to the service user, exemplified by visiting care workers.

[0011] Random extraction does not require a sophisticated algorithm for selecting sentence candidates and the accompanying data management, and can be realized by a simple random selection calculation process. In the automatic generation of the above sentence, the invention adopts a method of randomly extracting from a group of sentence candidates including a plurality of sentence candidates. While the workload for creating an appropriate group of sentence candidates is large, the calculation processing cost related to the automatic generation is minimized. Thereby, the invention not only reduces the burden on the service provider responsible for drafting the above sentence so that intimate care and assistance can be provided without omission, but also reduces the hardware performance required for the support device by simplifying the calculation processing, and reduces the financial burden on the business operator related to the introduction and operation of the support device.

[0012] Therefore, the invention according to the first feature can provide a technical means for reducing the burdens of both the service provider responsible for obtaining the specific business office addition and the business operator so that intimate care and assistance can be provided without omission.

[0013] The invention according to the second feature is the invention according to the first feature, and the instruction generation unit is configured to randomly extract sentence candidates without performing weighting, and provides a support device.

[0014] Extraction involving weighting of sentence candidates has a higher computational processing cost than the method of randomly extracting sentence candidates without performing weighting. In addition, since there is a possibility that specific sentence candidates may be preferentially selected in extraction involving weighting, there is a concern that it may bias the automatically generated sentences and make it impossible to give instructions to enable intimate care and assistance without omission.

[0015] According to the invention according to the second feature, by adopting the method of randomly extracting sentence candidates without performing weighting, the above problems are solved, the burden on the service provider is reduced, intimate care and assistance can be provided without omission, and the financial burden on the business operator introducing the support device is further reduced by reducing the computational processing cost.

[0016] Therefore, the invention according to the second feature can provide a technical means for reducing the burdens of both the service provider and the business operator related to obtaining a specific business office addition so that intimate care and assistance can be provided without omission.

[0017] The invention according to the third feature is the invention according to the first or second feature, and the instruction generation unit is configured to automatically generate one sentence for each visit, and provides a support device.

[0018] According to the invention according to the third feature, by performing minimal automatic generation for each visit, it is possible to prevent the service provider from expending effort in selecting and rejecting sentences due to excessive information provision, which may interfere with intimate care and assistance, and further reduce the burden on the business operator introducing the support device that performs automatic generation.

[0019] Therefore, the invention according to the third feature can provide a technical means for reducing the burdens of both the service provider responsible for obtaining the specific workplace addition and the business operator so that intimate care and assistance can be provided without leakage.

[0020] The invention according to the fourth feature is an invention according to any one of the first to third features, and the instruction generation unit randomly extracts from a group of sentence candidates including a group of sentence candidates for confirming physical condition, a group of sentence candidates for confirming mental state, a group of sentence candidates for confirming daily life, and a group of sentence candidates for confirming safety, and provides a support device.

[0021] Among the institutional requirements related to the specific workplace addition, in the requirement of "(3) Transmission by documents, etc. of user information, reports from visiting caregivers, etc.", it is required to confirm and report the physical condition, mental state, daily life, and safety of the service user and transmit it to visiting caregivers, etc. so as to report.

[0022] According to the invention according to the fourth feature, since the group of sentence candidates related to random extraction has an appropriate configuration prepared in advance so as to include a group of sentence candidates for confirming physical condition, a group of sentence candidates for confirming mental state, a group of sentence candidates for confirming daily life, and a group of sentence candidates for confirming safety, sentences that meet the requirements related to the specific workplace addition and can provide intimate care and assistance without leakage are generated, and the transmission for meeting the above requirements is performed more appropriately.

[0023] Therefore, the invention according to the fourth feature can provide a technical means for reducing the burdens of both the service provider responsible for obtaining the specific workplace addition and the business operator so that intimate care and assistance can be provided without leakage.

[0024] The invention according to the fifth feature is an invention according to any one of the first to fourth features, and the display instruction unit provides a support device that displays on the screen access information further including transmission check information indicating the transmission status of the sentence and report check information indicating the report status corresponding to the sentence.

[0025] In order to confirm whether meticulous care and assistance are provided without omission, the service provider is required to accurately grasp the communication status and reporting status of the text. According to the invention related to the fifth feature, by adding a concise display including transmission check information and report check information, which are sufficient information regarding the transmission status and reporting status, a screen can be provided that can easily confirm whether the requirement of "(3) Transmission of user information by documents, etc., reporting from visiting caregivers, etc." is satisfied without increasing the burden on the operator introducing the support device.

[0026] Therefore, the invention related to the fifth feature can provide a technical means to support reducing the burdens of both the service provider and the operator related to obtaining a specific business office addition so that meticulous care and assistance can be provided without omission.

[0027] The invention related to the sixth feature is an invention related to any one of the first to fifth features, and the display command unit further displays a schedule area for inputting and displaying the schedule of the visiting caregiver, etc., a wage area for displaying the wage calculation result based on the schedule, and an operating rate area for displaying the operating rate calculation result based on the schedule, and provides a support device.

[0028] According to the invention related to the sixth feature, by calculating and displaying the wage and the operating rate based on the schedule, the burden on the service provider related to these calculations is reduced, and through efficient schedule management by the service provider considering the wage and the operating rate, it supports enabling meticulous care and assistance to be provided without omission.

[0029] Therefore, the invention related to the sixth feature can provide a technical means to support reducing the burdens of both the service provider and the operator related to obtaining a specific business office addition so that meticulous care and assistance can be provided without omission.

[0030] The invention according to the seventh feature includes data of a group of sentence candidates including a plurality of sentence candidates used for automatically generating sentences transmitted by a service provider related to visiting care services to visiting care workers and the like, and causes a computer to execute a display instruction step of displaying visit information related to visits related to visiting care services on a screen, and an instruction generation step of automatically generating a sentence transmitted by the service provider related to the visiting care services to visiting care workers and the like for the visit, and provides a macro for causing the computer to execute the steps, and provides a file of spreadsheet software, wherein the display instruction step displays on the screen visit information including at least identification information of each of the visiting care worker and the like and the service user to whom the visiting care service is provided, and the sentence automatically generated in the instruction generation step, and the instruction generation step automatically generates the sentence by random extraction from the data.

[0031] According to the invention according to the seventh feature, there is provided a macro for causing a computer to perform the same processing (processing related to display of visit information and automatic generation of sentences) as the above-described invention, and a file of spreadsheet software including data of a group of sentence candidates.

[0032] Thereby, the service provider and the business operator can cause an existing computer to function as the support device according to the above-described invention by opening the sheet with spreadsheet software. That is, the service provider and the business operator can realize the support device of the above-described invention without incurring high equipment investment or complicated procedures associated with introduction of a dedicated device, installation of new software, or the like.

[0033] Thereby, the invention not only reduces the burden on the service provider related to drafting of the above sentences and enables intimate care and assistance without omission, but also reduces the burden on the service provider and the business operator when introducing the support device of the invention.

[0034] Therefore, the invention according to the seventh feature can provide a technical means for reducing the burdens of both the service provider and the business operator related to obtaining a specific business office addition so that intimate care and assistance can be provided without omission.

Advantages of the Invention

[0035] According to the present invention, it is possible to provide technical means for reducing the burdens of both service providers and operators related to obtaining special workplace additions so that intimate care and assistance can be provided without leakage.

Brief Description of the Drawings

[0036] [Figure 1] FIG. 1 is a block diagram showing an example of the hardware configuration and software configuration of a system S according to an embodiment of the present invention. [Figure 2] FIG. 2 is an example of a sentence candidate group table 131. [Figure 3] FIG. 3 is a figure following the previous figure. [Figure 4] FIG. 4 is a figure following the previous figure. [Figure 5] FIG. 5 is a figure following the previous figure. [Figure 6] FIG. 6 is an example of a schedule table 132. [Figure 7] FIG. 7 is a main flowchart showing an example of a preferable flow of assistance processing executed by an assistance device 1. [Figure 8] FIG. 8 is a figure following the previous figure. [Figure 9] FIG. 9 is a figure following the previous figure. [Figure 10] FIG. 10 is a display example of a schedule area R1. [Figure 11] FIG. 11 is a display example of an access information area R2.

Modes for Carrying Out the Invention

[0037] Firstly, although the following disclosures, figures, and / or claims are described either individually or in combination with one or more other aspects, the subject matter of the immediate disclosure is not intended to be limited in that way. That is, the immediate disclosures, figures, and claims are intended to encompass the various aspects described herein, either individually or in one or more combinations with each other. For example, even if the immediate disclosure describes and illustrates the first, second, and third embodiments in such a way that the first embodiment is described and illustrated particularly in relation to the second embodiment, or the second embodiment is described and illustrated only in relation to the third embodiment, the immediate disclosures and illustrations are not limited in that way and may include only the first embodiment, only the second embodiment, only the third embodiment, or one or more combinations of the first, second, and / or third embodiments, such as the first and second embodiments, the first and third embodiments, the second and third embodiments, or the first, second, and third embodiments.

[0038] In this text, the phrase "or" is used to mean a "non-exclusive" arrangement unless explicitly specified otherwise. For example, "item x is A or B" means either (1) item x is either A or B, or (2) item x is both A and B. In other words, the word "or" is not used to define an "exclusive" arrangement.

[0039] Furthermore, when the phrases "contain at least one" or "contain at least one of the following" are used in the text, they mean that the system or element contains one or more of the elements listed after the phrase. For example, if there are three types of elements, from element 1 to element 3, the phrases "contain at least one" or "contain at least one of the following" are interpreted as any of the following structural arrangements: a device containing element 1, a device containing element 2, a device containing element 3, a device containing element 1 and element 2, a device containing element 1 and element 3, a device containing element 2 and element 3, or a device containing element 1, element 2, and element 3.

[0040] The same interpretation is intended when the phrase "used in at least one of the following" is used in the text. Furthermore, "and / or" as used in the text is used as a linguistic conjunction to indicate that one or more of the listed elements or conditions are included or occur. For example, a device containing the first element, the second element, and / or the third element is interpreted as any of the following structural arrangements: a device containing the first element, a device containing the second element, a device containing the third element, a device containing the first and second elements, a device containing the first and third elements, a device containing the second and third elements, or a device containing the first, second, and third elements.

[0041] Furthermore, the use of the phrase "and / or" in this text signifies a "non-exclusive" arrangement, as stipulated in the Japanese Industrial Standard (JIS) "Format and Preparation Method of Standards Documents JIS Z 8301".

[0042] Hereinafter, an example of an embodiment of the present invention will be described in detail with reference to the drawings.

[0043] <System S> Figure 1 is a block diagram showing an example of the hardware and software configuration of system S according to an embodiment of the present invention.

[0044] System S comprises at least one terminal T and a support device (support device 1) of a home care service provider, which is configured to communicate with each other via a network N.

[0045] [Support device 1] The support device for home care service providers (support device 1) according to this embodiment comprises a control unit 11, a storage unit 13, a communication unit 14, a screen 15, and an input unit 16. By executing the program of this embodiment, the support device 1 performs support processing for home care service providers, including processing to automatically generate text to be communicated by the service provider manager to home care workers, etc.

[0046] [Home care workers, etc.] In this embodiment, "home care workers, etc." is used as a general term for practical personnel who visit the user's home and provide care services to the service user, as exemplified by home care workers. The service manager responsible for home care services is required to transmit user information to home care workers, etc. in writing or by other means, and to have home care workers, etc. report it.

[0047] Hereafter, home care workers and other personnel responsible for home care services will be simply referred to as "person in charge." Similarly, users of home care services may be simply referred to as "users." Service managers may be simply referred to as "service managers."

[0048] [Control Unit 11] The control unit 11 includes a Central Processing Unit (CPU), Random Access Memory (RAM), and Read Only Memory (ROM), among other things.

[0049] The control unit 11 cooperates with at least one of the storage unit 13 and the communication unit 14 as needed. The control unit 11 then implements the display command unit 111 and the instruction generation unit 112, which are software components of the program of this embodiment executed by the support device 1.

[0050] The support processing performed by the program of this embodiment will be described later with reference to Figures 7 to 9.

[0051] [Storage section 13] The storage unit 13 is a device on which data and / or files are stored, and has a storage unit that stores data non-temporarily using a hard disk, semiconductor memory, recording medium, and memory card, etc. The storage unit 13 stores programs executed by a microcomputer, a document candidate group table 131, a schedule table 132, the correspondence between working hours and wages for each person in charge, the maximum working hours for each person in charge, and notes related to each person in charge.

[0052] Preferably, the memory unit 13 stores a set of data according to this embodiment, such as macros as programs executed by a microcomputer, a text candidate group table 131, and a schedule table 132, in the form of a spreadsheet software file.

[0053] In the form of a spreadsheet software file, the storage unit 13 stores a spreadsheet software file that includes data such as a text candidate group data (text candidate group table 131) containing multiple text candidates used for automatically generating texts that service providers responsible for home care services communicate to home care workers, etc., and a macro that causes a computer (support device 1) to execute the support processing of this embodiment. The spreadsheet software file is not particularly limited as long as it is capable of executing macros, and may be, for example, a Microsoft Excel® sheet.

[0054] (Table of candidate sentences 131) Table 131 of the text candidate group stores text candidates that service providers responsible for home care services communicate to home care workers, etc.

[0055] In order to appropriately prepare sentence candidates so that sentences that meet the requirements for special workplace addition and can provide meticulous care and assistance without omission are automatically generated, it is preferable that the sentence candidate group table 131 stores sentence candidate groups including a sentence candidate group for physical condition confirmation, a sentence candidate group for mental condition confirmation, a sentence candidate group for daily life confirmation, and a sentence candidate group for safety confirmation.

[0056] The number of sentence candidates stored in the sentence candidate group table 131 is preferably in the range of 48 to 80. This enables coverage of the information necessary to meet the requirement of “(3) Transmission by documents of user information, reports from visiting caregivers, etc.” regarding special workplace addition, while preventing bias in the automatically generated sentences that would occur if the number of sentence candidates were too large. As a result of trial and error by the inventors, it was determined that 64 is the optimal value, so the number of sentence candidates is more preferably in the range of 56 to 72. Preferred examples of the number and composition of sentence candidates belonging to each of the sentence candidate group for physical condition confirmation, the sentence candidate group for mental condition confirmation, the sentence candidate group for daily life confirmation, and the sentence candidate group for safety confirmation when the number of sentence candidates is 64 are as follows.

[0057] Figure 2 is an example of the sentence candidate group table 131. Figures 3, 4, and 5 are subsequent figures from the previous figure. Hereinafter, a preferred example of the sentence candidates included in the sentence candidate group table 131 will be described using Figures 2 to 5. In Figures 2 to 5, for the sake of explanation, each sentence candidate is assigned a consecutive number and type, but the assignment of consecutive numbers and types to each sentence candidate is not an essential requirement for the sentence candidate group table 131.

[0058] ((Sentence Candidate Group for Physical Condition Confirmation)) Figure 2 shows 24 sentence candidates belonging to the sentence candidate group for physical condition confirmation. Changes in physical condition due to aging, etc. (decline in physical ability, poor physical condition, decline in the five senses, etc.) are important confirmation items in nursing care services. These sentence candidates contribute to enabling visiting caregivers, etc. to accurately grasp the physical condition of the user and provide meticulous care and assistance according to the physical condition without omission.

[0059] Eating habits, including proper nutrition, medication administration and elimination during meals, and hydration, are important aspects of caregiving. Of the 24 sample sentences, eight are designated as meal confirmation sentences: "Please check if oral care is being performed after meals," "Please check if there is any food spillage during eating and drinking," "Please check if there are any changes in appetite or if the amount of food left uneaten is increasing," "Please check if the user is having difficulty using spoons or chopsticks," "Please check the frequency of elimination," "Please check the amount of water the user is drinking," "Please check if sufficient hydration is being provided," and "Please report any changes in medication status." These meal confirmation sentences encourage home care workers and others to perform important checks regarding meals, which are crucial for assessing the physical condition of service users, and contribute to ensuring that attentive care and assistance related to meals are provided without fail.

[0060] The user's physical condition, as determined by interviewing them about their subjective symptoms or checking their objective symptoms, is an important aspect of caregiving. Of the 24 candidate sentences, eight sentences—"Please check if there are any limitations or pain in the movement of their limbs when they move," "Please check if they experience shortness of breath or irregular breathing when they move," "Please let me know if there are any changes in their physical condition," "Please check if there is any swelling in their hands or feet," "Please check if they feel any discomfort in their feet or hands," "Please check if they experience any pain or numbness," "Please check if the volume of the television or radio is appropriate," and "Please report any changes in the user's complaints or special requests"—are candidates for checking the user's physical condition. These candidates for checking the user's physical condition encourage home care workers and others to check the user's physical condition, which is an important aspect of assessing the user's physical state, and contribute to ensuring that attentive care and assistance are provided without fail, taking the user's physical condition into account.

[0061] The user's activity level, determined through subjective symptom interviews or objective symptom checks, is an important aspect of caregiving. Of the 24 candidate sentences, eight are designated as activity level confirmation sentences: "Please check if the user's daytime activity level has decreased," "Please check if the user is spending more time sitting or lying down," "Please check if the user is getting tired easily," "Please check if the user appears tired," "Please check if their movements have become slower," "Please check if they are staying in the same position in bed or chair for extended periods," "Please inform us of any changes in the amount of assistance required," and "Please check for any movements that require assistance." These activity level confirmation sentences encourage home care workers and others to check the activity level, which is crucial for assessing the physical condition of service users, and contribute to ensuring that attentive care and assistance are provided comprehensively, taking activity levels into account.

[0062] ((Suggested sentences for checking mental state)) Figure 3 shows 16 candidate sentences belonging to the group of candidate sentences for assessing mental state. Changes in mental state due to aging, etc. (decline in motivation and cognitive function, sleep irregularities, etc.) are important points to check in care services. These candidate sentences will contribute to enabling home care workers and others to understand the mental state of users and to provide compassionate care and assistance that is appropriate to that state without fail.

[0063] The motivation of service users is an important point to confirm in caregiving. Of the 16 candidate sentences, eight candidate sentences—"Please tell me about any changes in their motivation regarding ADL and IADL," "Please check on their recent appetite," "Please ask about their willingness to go out," "Please check if their mood or motivation has declined," "Please check if they are able to continue their hobbies and enjoyable activities," "Please check if they are feeling easily fatigued or experiencing a decline in muscle strength," "Please check if they are becoming reluctant to move their body," and "Please check if they are getting tired more easily"—are candidate sentences for confirming motivation. These candidate sentences for confirming motivation encourage home care workers and others to check on the maintenance of motivation, which is important in confirming the mental state of service users, and contribute to ensuring that compassionate care and assistance based on motivation are provided without fail.

[0064] Psychological health is an important aspect of caregiving. Of the 16 sample sentences, eight are designated as psychological health assessment sentences: "Please report any changes in mental state," "Please check on their recent mood and feelings," "Please check if they are maintaining their daily routines," "Please check if they are able to converse and respond smoothly," "Please tell us about any changes in hygiene and cleanliness," "Please check if they are maintaining physical cleanliness," "Please ask about their sleep quality," and "Please carefully observe the user's facial expressions." These psychological health assessment sentences encourage home care workers and others to observe the psychological health of service users, which is crucial for assessing their mental state, and contribute to ensuring that compassionate care and assistance that takes psychological health into account is provided comprehensively.

[0065] ((Sentence candidate group for daily life confirmation)) Figure 4 shows 16 candidate sentences belonging to the group of candidate sentences for confirming daily life. Understanding the daily life of service users, which reflects their physical and mental condition and contributes to maintaining a healthy and safe life, is an important aspect of care services. These candidate sentences will help home care workers and others understand the daily lives of users and provide attentive care and assistance that is appropriate to their daily lives without fail.

[0066] Maintaining a healthy daily life is an important aspect of caregiving. Of the 16 sample sentences, eight—"Please check if the house is being kept tidy," "Please check if mail and documents are being sorted," "Please check if food in the refrigerator is being stored properly," "Please check if laundry is piling up," "Please check if the trash is being taken out," "Please check if there are any changes in the daily routine," "Please check if the face and hands are being washed," and "Please check if the inventory of daily necessities is being managed"—are considered sample sentences for checking the maintenance of daily life. These sample sentences encourage home care workers and others to check on the maintenance of daily life, which is important for confirming the daily life of service users, and contribute to ensuring that attentive care and assistance are provided without fail, taking into account the status of maintaining daily life.

[0067] Challenges in daily life are important points to confirm in caregiving. Of the 16 candidate sentences, eight candidate sentences—"Please report any changes since the last visit report," "Please report any changes regarding family or living environment," "Please inform us if there are any changes in the user's environment, especially family relationships," "Please report any changes in the situation since the last service provision," "Please check the brightness and lighting conditions inside the house," "Please check if there are any imbalances in their diet," "Please check if they are having any difficulties in their daily life," and "Please check if they have any wishes regarding going out"—are candidate sentences for confirming daily life challenges. These candidate sentences for confirming daily life challenges encourage home care workers to confirm important challenges in the daily life of service users, and contribute to ensuring that compassionate care and assistance are provided without fail, taking these challenges into account.

[0068] ((Sentence candidates for safety confirmation)) Figure 5 shows eight candidate sentences belonging to the group of candidate sentences for safety confirmation. The safety of service users is an important point to confirm in care services. These candidate sentences will contribute to ensuring that home care workers and others can understand the safety of users and provide attentive care and assistance so that they can live more safely without fail.

[0069] The following eight sentence candidates belong to the group of safety check sentence candidates: "Please check if they often forget things or have trouble finding their belongings," "Please check if they have difficulty chewing or swallowing during meals," "Please check if they experience any anxiety or difficulty when moving around," "Please check if they can regulate their body temperature on their own and if the room temperature is appropriate," "Please check if their medication is stored properly," "Please check if emergency contact information is in an easily accessible place," "Please check if electrical cords are getting in the way," and "Please tell us about any changes in the risk of falls (such as unsteadiness, tripping, lying down, or falling while sitting)."

[0070] (Schedule Table 132) Schedule table 132 stores the schedules of the assigned personnel. The schedule includes appointments related to each assigned personnel and their visits. Each appointment includes the time of the visit, the service users, and the service content. The schedule may also include the length of time the service is provided or any notes related to the visit.

[0071] When the data set according to this embodiment is stored in the form of a spreadsheet software file, it is preferable that the schedule table 132 is a table with time on the vertical axis and the person in charge on the horizontal axis. This allows the schedule table 132 itself, as displayed by the spreadsheet software, to be visually displayed as a schedule table, enabling users such as service managers to intuitively grasp the schedule. This form is suitable for horizontal writing, but a similar table with the person in charge on the vertical axis and time on the horizontal axis is suitable for vertical writing.

[0072] At this time, it is preferable that the schedule is arranged in such a manner that cells indicating service users, cells indicating service provision time zones, cells indicating service contents, and cells indicating the length of time are arranged in order in the same column. Thereby, the schedule table 132 enables the program of the present embodiment to search for a row indicating a service user and acquire other data from a series of cells following the cell, and also enables the display of the schedule table 132 itself to clearly show a schedule including these groups of information.

[0073] For the convenience of service management responsible persons, it is preferable that the file of spreadsheet software is configured such that schedules for one week are stored in separate sheets for each day. Thereby, the service management responsible person can use the procedure of switching sheets for each day and copying files for each week to suppress the labor spent on transmission, schedule management, etc. using the sentences related to the requirement of "(3) Transmission by documents of user information, reports from visiting caregivers, etc." among the institutional requirements related to specific office addition.

[0074] FIG. 6 is an example of the schedule table 132. This example includes a column of time indicating the time zone from 7:00 am to 12:00 pm in 10-minute increments, a column indicating the schedule of person in charge A, a column indicating the schedule of person in charge B, and a column indicating the schedule of person in charge C.

[0075] The column of person in charge A does not contain data corresponding to the schedule. Thereby, the support device 1 can calculate the operation rate and wage on the assumption that person in charge A has no plan to visit service users from 7:00 am to 12:00 pm.

[0076] The column for Staff Member B, from the row for 9:30 AM to the row for 10:20 AM, contains cells in order: one indicating that the service user is "Hei○ Hatsū○", another indicating that the service type is the code "△Sei3", another indicating that the time slot is "9:30~10:30", another indicating that the service content is "cleaning and shopping", and another indicating that the duration is "60" minutes. As a result, the support device 1 can automatically generate text related to the visit, assuming that Staff Member C is scheduled to visit the home of "Hei○ Hatsū○" (type "△Sei3") for 60 minutes from 9:30 AM to 10:30 AM to provide the "cleaning and shopping" service, and can also calculate Staff Member B's utilization rate and wages.

[0077] In the column for Person in Charge C, from the row for 11:00 AM to the row for 12:00 PM, there are cells in order that indicate the service user is "Hisashi ○," the type is indicated by the code "△(Disabled) Student 4," the time period is "11:00~12:00," a blank cell indicating that the service content is undecided, and the duration is "60" minutes. As a result, the support device 1 can automatically generate text related to the visit, assuming that Person in Charge B will visit the home of "Hisashi ○" (type "△(Disabled) Student 4") for 60 minutes from 11:00 AM to 12:00 PM to provide separately determined services, and can also calculate Person in Charge C's utilization rate and wages.

[0078] [Communications Section 14] The specific configuration of the communication unit 14 is not particularly limited, as long as it is for connecting the support device 1 to the network N and performing communication. Examples of the communication unit 14 include a network card compatible with the Ethernet standard, a communication device compatible with wireless LAN, etc.

[0079] [Screen 15] Screen 15 is not particularly limited as long as it is configured to display the schedule area R1, visit information area R2, wage area, utilization rate area, confirmation area, etc. Screen 15 may be, for example, a liquid crystal display, an organic electroluminescent display, etc. Screen 15 may be configured integrally with the support device 1 (for example, a built-in display of a notebook computer), or it may be a separate display device.

[0080] [Input section 16] The input unit 16 is not particularly limited, as long as it is configured for the service manager to perform various inputs. The input unit 16 may include, for example, a keyboard, various pointing devices, etc. The input unit 16 may be configured integrally with the support device 1 (for example, the keyboard and pointing device provided in a notebook computer) or it may be configured separately.

[0081] [Server configuration] The support device 1 may be a server that does not have a screen 15 and an input unit 16. In this case, the support device 1 performs processes such as sending data to a service manager terminal configured separately from the support device 1 to display a schedule area R1, a visit information area R2, a wage area, an utilization rate area, a confirmation area, etc., and receiving data from the service manager terminal indicating input from the service manager, etc.

[0082] [Network N] The type of network N is not particularly limited, as long as it is used for communication by the support device 1, etc. Examples of network N include the internet, a mobile phone network, a wireless LAN, etc.

[0083] [Terminal T] Terminal T is used by home care workers, etc. Terminal T performs processes such as receiving and displaying text sent from support device 1, and sending reports regarding said text. The type of terminal T is a mobile device, such as a smartphone or tablet.

[0084] [Main flowchart for support processing] Figure 7 is a main flowchart showing an example of a preferred flow of support processing performed by the support device 1. Figures 8 and 9 are continuations of the previous figures, respectively. The following is a description of an example of a preferred flow of support processing performed by the support device 1, using Figures 7 to 9. In the example shown below, the support device 1 is described as having a screen 15 and an input unit 16, but those skilled in the art can similarly configure a service management terminal configured separately from the support device 1 for display and input based on the example below.

[0085] To achieve the entire process from schedule input to automatic text generation, the support process preferably includes a series of processes related to displaying a screen including the schedule area R1, and inputting the schedule via the schedule area R1. Steps S1 to S3 are an example of such a process.

[0086] This process may be implemented using the functions of spreadsheet software, or it may be implemented through the cooperation of macros provided in the spreadsheet software file with the spreadsheet software itself. By utilizing the functions of spreadsheet software, the cost of introducing the support device 1 of this embodiment can be further reduced. The spreadsheet software provides functions such as input, display, and data updating. The macros provide functions such as discrimination and data linking between entered cells and other cells.

[0087] [Step S1: Display the screen] The control unit 11 works in cooperation with the storage unit 13 and the screen 15, etc., to realize the display command unit 111. Then, the control unit 11 executes a process to display the screen 15, which includes a schedule area R1 for inputting and displaying the schedules of home care workers, etc. (schedule screen display step). The control unit 11 then moves the process to step S2.

[0088] [Step S2: Determine if the schedule has been entered] The control unit 11 works in cooperation with the storage unit 13 and the input unit 16 to perform a process to determine whether or not a schedule has been entered into the schedule area R1 (schedule input determination step). If the control unit 11 determines that a schedule has been entered, it moves the process to step S3; otherwise, it moves the process to step S6.

[0089] [Step S3: Update the schedule] The control unit 11 works in cooperation with the storage unit 13 to perform a process to update the schedule stored in the schedule table 132 based on the input related to the schedule input determination step (schedule update step). The control unit 11 then moves the process to step S4.

[0090] The support process preferably includes a series of processes related to the calculation and display of wages and utilization rates via the schedule area R1. This reduces the burden on the service provider responsible for these calculations and supports the service provider responsible for providing thorough and attentive care and assistance through efficient schedule management that takes wages and utilization rates into consideration. Steps S4 to S5 are an example of such a process.

[0091] This process may be implemented using the functions of spreadsheet software, or it may be implemented through the cooperation of macros provided in the spreadsheet software file with the spreadsheet software itself. By utilizing the functions of spreadsheet software, the cost of introducing the support device 1 of this embodiment can be further reduced. The spreadsheet software provides functions such as input, display, and data updating. Macros provide functions such as calculation.

[0092] [Step S4: Calculate wages and utilization rate] The control unit 11, based on the display command unit 111, executes a process to calculate wages and utilization rates based on the above-described schedule (wage calculation step). The control unit 11 then moves the process to step S5.

[0093] [Step S5: Display wages and utilization rate] The control unit 11, based on the schedule described above, executes a process to display the wages and utilization rate calculated in the wage calculation step on the screen 15 using the display command unit 111 (wage display step). The control unit 11 then moves the process to step S6. This process is achieved, for example, by displaying the visit information area R2, which has a wage area and an utilization rate area, on the screen 15.

[0094] The support process includes a series of processes for automatically generating documents that the service provider responsible for home care services will communicate to home care workers, etc. Steps S6 to S11 are an example of this series of processes.

[0095] [Step S6: Repeat for all responsible parties] The control unit 11 works in cooperation with the memory unit 13 and the screen 15, etc., to realize the instruction generation unit 112. Then, the control unit 11, using the instruction generation unit 112, executes a process that repeats the process from step S7 to step S11 for all personnel (loop start step). The control unit 11 then moves the process to step S7.

[0096] The loop in the loop start step may be implemented by iterative processing, or by a pre-expanded loop process that is expanded in advance according to the number of people in charge. When support processing is implemented by a macro included in a spreadsheet file, it is preferable that the loop be implemented by a pre-expanded loop process in order to prevent an increase in processing load due to a macro that displays information according to the number of loops.

[0097] [Step S7: Determine if it is a holiday] The control unit 11, using the instruction generation unit 112, performs a process to determine whether the person being processed in the current loop iteration is on leave or not (leave determination step). If the control unit 11 determines that the person is on leave, it moves the process to step S11; otherwise, it moves the process to step S8.

[0098] [Step S8: Determine if there are any undisclosed visits] The control unit 11 executes a process of determining whether there is an un-displayed visit among the visits assigned to the person in charge who is the processing target in the current iteration of the loop process, by the instruction generation unit 112 (un-displayed visit determination step). If the control unit 11 determines that there is, it transfers the process to step S9, and if not, it transfers the process to step S11.

[0099] [Step S9: Automatically generate text] The control unit 11 executes a process of automatically generating text that the service provider responsible for the visit care service conveys to the visit care staff, etc., by the instruction generation unit 112 (text automatic generation step). The control unit 11 transfers the process to step S10. In this step, the instruction generation unit 112 automatically generates the above text by randomly extracting from a text candidate group (text candidate group table 131) including a plurality of text candidates.

[0100] In order to prevent bias in the automatically generated text and to suppress the calculation processing cost, in this step, the instruction generation unit 112 is preferably configured to randomly extract text candidates without weighting the text candidates.

[0101] In order to prevent the service provider from spending effort on selecting and rejecting text due to excessive information provision and to suppress the calculation processing cost, in this step, the instruction generation unit 112 is preferably configured to automatically generate one text for each visit.

[0102] In this step, the instruction generation unit 112 is preferably configured to randomly extract from a text candidate group having a text candidate group for physical state confirmation, a text candidate group for mental state confirmation, a text candidate group for daily life confirmation, and a text candidate group for safety confirmation. Thereby, the support device 1 can generate text that satisfies the requirements related to the specific business office addition and can provide intimate care and assistance without omission, using a text candidate group with an appropriate configuration prepared in advance, and can support more appropriately transmitting for satisfying the above requirements.

[0103] When the support process is implemented by a macro in spreadsheet software, it is preferable that the support device 1 automatically generates text each time the display of the spreadsheet software sheet is updated. This allows the support device 1 to provide an operating system that enables automatic text generation through a simple procedure via the standard operation of the spreadsheet software, which is updating the display of the sheet.

[0104] [Step S10: Display text] The control unit 11, acting on the display command unit 111, executes a process to display the text generated in the automatic text generation step on the screen 15 (display command step). The control unit 11 then moves the process to step S8.

[0105] In the display command step, the display command unit 111 displays visit information on the screen 15, which includes at least the identification information of the home care worker and the service user receiving home care services, and text automatically generated by the instruction generation unit 112.

[0106] Furthermore, it is preferable that the display command unit 111 displays visit information on screen 15, which further includes transmission check information indicating the transmission status of the above-mentioned text and report check information indicating the reporting status corresponding to the above-mentioned text. This display is achieved, for example, by displaying a visit information area R2 having a confirmation area on screen 15.

[0107] [Step S11: Determine whether to continue the loop] The control unit 11, using the instruction generation unit 112, executes a process to determine whether to continue the loop related to the loop start step (loop continuation determination step). If the control unit 11 determines to continue, it changes the person to be processed in the loop repetition to a person who has not yet been processed and moves the process to step S7; otherwise, it moves the process to step S12. In the loop continuation determination step, the instruction generation unit 112 determines to continue if there is a person who has not yet been processed.

[0108] In the support process, if the support process includes displaying visit information on screen 15, which further includes transmission check information indicating the transmission status of the above-mentioned document and report check information indicating the reporting status corresponding to the above-mentioned document, it is preferable that the support process includes a series of processes to update the transmission status and report status in accordance with the input. This allows the support device 1 to provide screen 15 that allows users to easily confirm whether the requirements of "(3) transmission of user information by document, etc., and reports from home care workers, etc." have been met, without increasing the burden on the service provider.

[0109] The process of updating the transmission status, etc., may be implemented using the functions of spreadsheet software, or it may be implemented through the cooperation of macros provided in the spreadsheet software file and the spreadsheet software itself. By utilizing the functions of spreadsheet software, the cost of introducing the support device 1 of this embodiment can be further reduced. The spreadsheet software provides functions such as input, display, and data update. The spreadsheet software provides functions such as input, display, and data update. Macros provide functions such as data linking.

[0110] [Step S12: Determine if the transmission status has been entered] The control unit 11 performs a process to determine whether the transmission status of the above-mentioned text has been input by the display command unit 111 (transmission status input determination step). If the control unit 11 determines that the text has been input, it moves the process to step S13; otherwise, it moves the process to step S14.

[0111] [Step S13: Update communication status] The control unit 11, using the display command unit 111, executes a process to update the transmission status based on the above-mentioned input (transmission status update step). The control unit 11 then moves the process to step S14.

[0112] [Step S14: Determine if the report status has been entered] The control unit 11 performs a process to determine whether the report status corresponding to the above text has been entered, as indicated by the display command unit 111 (report status input determination step). If the control unit 11 determines that the report status has been entered, it moves the process to step S15; otherwise, it returns the process to step S1 and repeats the process from step S1 to step S15.

[0113] [Step S15: Update reporting status] The control unit 11, using the display command unit 111, executes a process to update the report status based on the above-mentioned input (report status update step). The control unit 11 returns the process to step S1 and repeats the process from step S1 to step S15.

[0114] [Effects of support processing] By executing the above-described support processing using the program of this embodiment, the support device 1 automatically generates (step S9) a document to be transmitted by the service provision manager to the home care workers, etc., regarding "(3) Transmission of user information by document, etc., and reports from home care workers, etc." among the organizational requirements for the specific business office addition, and displays it on the screen (step S10), thereby reducing the burden on the service provision manager in drafting the document. Herein, "home care workers, etc." is a general term for the practical staff who visit the user's home and provide care services to the service user, as exemplified by the home care worker.

[0115] Random sampling does not require sophisticated algorithms for selecting text candidates or the complex data management associated with them, and can be achieved with simple random selection computation. The instruction generation unit 112 employs a method in the automatic generation of the above text that involves random selection from a text candidate group (text candidate group table 131) containing multiple text candidates, which requires a large amount of work to create an appropriate text candidate group, but minimizes the computational processing cost related to automatic generation (step S9).

[0116] As a result, the support device 1 not only reduces the burden on the service provider responsible for drafting the above-mentioned documents, enabling comprehensive and attentive care and assistance, but also reduces the hardware performance required for the support device by simplifying the calculation process, thereby reducing the financial burden on the business operator regarding the introduction and operation of the support device 1.

[0117] Regarding this automated generation, random sampling with weighting of sentence candidates is computationally more expensive than methods that randomly select sentence candidates without weighting. Furthermore, random sampling with weighting may preferentially select certain sentence candidates, raising concerns that it could bias the automatically generated sentences and prevent the provision of comprehensive and empathetic care and assistance instructions.

[0118] The above-described automatic generation can be configured to employ a method of randomly selecting text candidates without weighting (step S9). This configuration solves the above-described problems, reduces the burden on service providers, enables comprehensive and attentive care and assistance, and further reduces the financial burden on businesses introducing the support device 1 that performs automatic generation by reducing computational processing costs.

[0119] Furthermore, the above-mentioned automatic generation can be configured to perform a minimum amount of automatic generation for each visit (step S9). This configuration prevents service providers from having to expend effort selecting and filtering text due to excessive information provision, thereby hindering their ability to provide attentive care and assistance, while further reducing the burden on businesses introducing the support device 1 that performs automatic generation by reducing computational processing costs.

[0120] The configuration in which a loop process is performed for all staff members (steps S6 to S11), and in this loop process, if it is determined that the staff member is not on leave (step S7), and further determined that there are undisclosed visits (step S8), then text is automatically generated (step S9), is an example of a configuration that performs minimal automatic generation for each visit. As a result, the support device 1 can automatically generate text so that each staff member can provide thorough and attentive care and assistance for all visits.

[0121] The above automatic generation can be configured to use a group of candidate sentences related to random extraction (candidate sentence group table 131) having a group of candidate sentences for physical condition confirmation, a group of candidate sentences for mental condition confirmation, a group of candidate sentences for daily life confirmation, and a group of candidate sentences for safety confirmation. Since the candidate sentence group table 131 in this configuration has appropriate content prepared in advance, the instruction generation unit 112 generates sentences that meet the requirements related to the specific business office addition and can provide thorough and considerate care and assistance without omission. As a result, the support device 1 can support the more appropriate transmission of the above requirements.

[0122] Therefore, the present embodiment can provide a technical means for reducing the burdens of both the service provider responsible for providing services related to obtaining the specific business office addition and the business operator so that thorough and considerate care and assistance can be provided without omission.

[0123] By the way, in order to confirm whether thorough and considerate care and assistance are being provided without omission, the service provider responsible for services is required to accurately grasp the transmission status and reporting status of the sentences. The support process can be configured to add a concise display including necessary and sufficient information regarding the transmission status and reporting status, namely transmission check information and reporting check information (step S10, steps S12 to S15). As a result, a screen can be provided that can easily confirm whether the requirements of "(3) Transmission of user information by documents, etc., and reports from visiting caregivers, etc." are met without increasing the burden on the business operator introducing the support device 1.

[0124] As a result, the support device 1 seamlessly supports a series of procedures from the generation to the transmission and reporting of sentences, prevents omission of information transmission and reporting, and enables the service management responsible person to grasp the situation in real time. Therefore, the support device 1 can support significantly reducing the burdens of the service provider responsible for services and the business operator in a series of procedures for efficiently meeting the requirements of the specific business office addition.

[0125] In addition, the support process can be configured to update the schedule according to the input (from step S1 to step S3), calculate the wage and the operating rate based on the schedule (step S4), and display them (step S5). Thereby, the support device 1 reduces the burden on the service provider responsible for these calculations, and supports the caregiver to provide thorough and dedicated care without omission through efficient schedule management considering the wage and the operating rate.

[0126] Thereby, the support device 1 links the creation of the visit instruction and the schedule management, and supports both the site where the service management responsible person conveys the text and the management, so that the optimization of the instruction content and the optimization of the visit plan can be realized simultaneously. Therefore, the support device 1 can support the efficient achievement of the specific business office addition requirements and the reduction of the management burden.

[0127] The support process of the present embodiment can be executed by a file of spreadsheet software including a macro and data of a sentence candidate group to be performed by an electronic computer (storage unit 13).

[0128] Thereby, the service provider and the contractor can make the existing electronic computer function as the support device 1 of the present embodiment by opening the file with spreadsheet software. That is, the service provider and the contractor can realize the support device 1 of the present embodiment described above without incurring high equipment investment or complicated procedures associated with the introduction of a dedicated device, installation of new software, etc.

[0129] Thereby, the file can utilize the flexibility and real-time processing of spreadsheet software to provide integrated support for visit information management and instruction generation. The execution of the support process by the file of spreadsheet software reduces the introduction cost and operation burden of the support device 1, and contributes to efficiently achieving the requirements of specific business office addition. Thereby, the adaptability to small-scale contractors who have difficulty bearing the financial burden associated with the introduction of a dedicated device is improved.

[0130] <Usage example> The following describes an example of using the support device 1 and system S of this embodiment. The following describes an example in which the support device 1 and system S of this embodiment are implemented using a spreadsheet software file stored in the memory unit 13.

[0131] [Preparing the files] The service manager prepares a spreadsheet file containing macros and various data to execute the support processing of this embodiment. If the file contains a week's worth of schedules, the service manager prepares the file by duplicating it weekly and renaming the file. The service manager also adds, deletes, or changes personnel as needed.

[0132] [Entering the schedule] By opening the file using spreadsheet software, the support device 1 displays the schedule area R1.

[0133] The service manager enters the schedule for each employee into the schedule area R1. Figure 10 shows an example of the display in the schedule area R1. This example shows schedules for employees A, B, and C that are the same as those shown in schedule table 132. At this time, the service manager can adjust the schedule by referring to the utilization rate and wages, which are updated each time a schedule is entered.

[0134] [Communication of user information through documents, etc.] Support device 1 displays the visit information area R2. Figure 11 shows an example of the display of the visit information area R2. In this example, for staff member C, it is shown that they will be visiting "Hisashi〇" (Disabled Student 4) and the automatically generated text for this visit is "Please check if they are getting tired more easily." and for "Misao Naga〇" (Disabled Student 3) and the automatically generated text for this visit is "Please check if the volume of the TV or radio is appropriate." In addition, in this example, for staff member D, it is shown that they will be visiting "Yoshio Ki〇" (Disabled Student 2, Life 1) and the automatically generated text for this visit is "Please check if there are any food spills during meals." and for "Misao Naga〇" (Disabled Student 1, Life 2) and the automatically generated text for this visit is "Please check if there are any changes in their daily routine." Furthermore, in this example, for staff member E, it is shown that they are on leave by changing the column displaying the staff member's name.

[0135] The service manager takes a screenshot of the updated visit information area R2 display when entering the schedule and sends the screenshot to the person in charge via an appropriate means of communication (for example, chat using LINE®). The service manager then updates the field for recording the status of message transmission. The service manager also refers to the field for recording the status of message transmission and continues to send screenshots to the person in charge who has not yet received the message.

[0136] [Service provision and reporting by the person in charge] The staff member will review the visit information via the screenshot and provide the service according to the automatically generated text. The staff member will then send a report corresponding to the text to the service manager via the aforementioned contact method. The service manager will update the field for recording the report's transmission status. The service manager will also refer to the field for recording the report's transmission status and prompt staff members who have not yet submitted a report to do so.

[0137] Furthermore, within the scope of the concept of the present invention, those skilled in the art can conceive of various modifications and alterations, and it is understood that such modifications and alterations also fall within the scope of the present invention. For example, any addition, deletion, or design change of components, or addition, omission, or modification of processes, made by a person skilled in the art to the above-described embodiments, is also included within the scope of the present invention, as long as it retains the gist of the present invention. [Explanation of Symbols]

[0138] S System 1 Support equipment 11 Control Unit 111 Display command section 112 Instruction generation section 13 Storage section 131 Table of candidate sentences 132 Schedule Table 14 Communications Department 15 screens 16 Input section R1 Schedule Area R2 Visit information area N Network T terminal

Claims

1. A display control unit that displays visit information related to home care services on the screen, Regarding the aforementioned visit, an instruction generation unit automatically generates a document to be communicated by the service provider responsible for the aforementioned home care service to the home care worker, etc. Equipped with, The display command unit displays visit information on the screen, which includes at least the identification information of the home care worker and the service user receiving the home care service, and the text automatically generated by the instruction generation unit. The instruction generation unit automatically generates the text by randomly selecting from a group of text candidates that includes multiple text candidates. A support device for home care service providers.

2. The support device according to claim 1, wherein the instruction generation unit is configured to randomly select text candidates without weighting.

3. The support device according to claim 1, wherein the instruction generation unit is configured to automatically generate one sentence for each visit.

4. The support device according to claim 1, wherein the instruction generation unit randomly selects from a group of candidate sentences having a group of candidate sentences for confirming physical condition, a group of candidate sentences for confirming mental condition, a group of candidate sentences for confirming daily life, and a group of candidate sentences for confirming safety.

5. The support device according to any one of claims 1 to 4, wherein the display command unit displays visit information on a screen, further including transmission check information indicating the transmission status of the document and report check information indicating the reporting status corresponding to the document.

6. The support device according to any one of claims 1 to 4, wherein the display command unit further displays a schedule area for inputting and displaying the schedule of the home care worker, etc., a wage area for displaying the wage calculation results based on the schedule, and a work rate area for displaying the work rate calculation results based on the schedule.

7. Data of a group of text candidates, including multiple text candidates, used for the automatic generation of text that service providers responsible for home care services communicate to home care workers, etc., On an electronic computer, A display command step that displays visit information related to home care services on the screen, Regarding the aforementioned visit, the instruction generation step automatically generates a document to be communicated by the service provider responsible for the aforementioned home care service to the home care worker, etc. A macro to execute, Equipped with, The display command step causes the screen to display visit information that includes at least the identification information of the home care worker and the service user receiving the home care service, and the text automatically generated in the instruction generation step. The instruction generation step involves automatically generating the text by randomly selecting from the data. A spreadsheet file.

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