Marketplace order notification device

Abstract

This marketplace order notification system aims to expedite transactions and improve reliability by instantly notifying sellers of order information via SMS or phone, and automating progress updates and notifications to buyers. [Solution] The marketplace's order notification system automatically generates an order number from the operator's server after the buyer completes payment and notifies the seller and the operator. Furthermore, it extracts the seller's phone number and order information and sends it to the seller via SMS or phone call, enabling a quick response. The seller can confirm the order and update its progress, and the buyer receives a confirmation notification. This improves the efficiency and visibility of order processing.

Description

Technical Field

[0001] The technical field of this patent relates to e-commerce, marketplace operation management, logistics process optimization, and notification systems. More specifically, in transaction management using the Internet, it aims to improve the efficiency of the order process among sellers, buyers, delivery providers, and operators, and is a technology related to a marketplace system that provides automatic notification means utilizing short message service (SMS) and automatic voice calls.

Prior Art Documents

Patent Documents

[0002]

Patent Document 1

Patent Document 2

Summary of the Invention

Problems to be Solved by the Invention

[0003] In conventional e-commerce platforms, after receiving an order from a buyer, notifications to the seller were made using methods such as emails and in-app notifications. However, these methods may lack the immediacy and certainty of notifications, resulting in issues such as delays in order processing and missed confirmations. In particular, in situations where sellers are required to quickly recognize order information and proceed with shipping preparations at an appropriate timing, notification delays and oversights may lead to delivery delays to buyers and a decrease in customer satisfaction.

[0004] Also, in conventional systems, there was a problem that the progress of order processing was not visualized in real time, and it took time for operators and buyers to grasp the progress of orders. Furthermore, regarding notifications of delivery status, there was an issue that the sharing of step-by-step progress was not sufficiently carried out, and buyers could not accurately grasp the delivery status.

[0005] In addition, conventional notification systems often failed to properly handle notification transmission errors, resulting in manual resending processes and a decline in operational efficiency.

[0006] To solve these problems, the present invention aims to provide a marketplace order notification device that offers a fast and reliable order notification method utilizing SMS and telephone, enabling faster order confirmation for sellers, visualization of order status for operators and buyers, staged notification of delivery status, and automatic resending in case of notification errors. [Effects of the Invention]

[0007] According to the present invention, based on the completion of payment by the buyer, the marketplace device operator server automatically generates an order number and can quickly and reliably notify the seller's terminal of the order information using short message service (SMS) or telephone. As a result, compared to conventional email or app notifications, sellers can immediately grasp the order information and quickly prepare for shipment, thereby improving the efficiency of order processing and preventing delivery delays.

[0008] Furthermore, in this invention, the notification history of order information is recorded on the operator's server, and the seller can refer to this history, thereby improving the transparency of order management and reducing the risk of misdelivery or duplicate shipments. In addition, when the seller confirms the order information and changes the progress status to "Order Information Confirmed," a notification is automatically sent to the buyer, allowing the buyer to understand the order status in real time, leading to improved customer satisfaction.

[0009] In addition, with this invention, progress information on the delivery status is transmitted to the buyer in stages, allowing the buyer to accurately understand each step of the delivery process and easily predict when the product will arrive.

[0010] Furthermore, the operator's server monitors the results of SMS and phone calls in real time and automatically resends messages if transmission errors occur, improving the reliability of notifications and enhancing the accuracy of information provided to sellers and buyers.

[0011] As described above, the present invention brings about remarkable effects such as optimizing the transaction process in the marketplace, reducing the workload of sellers, improving convenience for buyers, and improving the management efficiency of operators. [Brief explanation of the drawing]

[0012] [Figure 1] Figure 1 is a system configuration diagram of the order notification device for the marketplace (Example 1).

[0013] [Figure 2] Figure 2 is an explanatory diagram of the order notification device flow for the marketplace (Example 2). [Modes for carrying out the invention]

[0014] Examples 1 to 4 will be described below with reference to Figures 1 and 2.

[0015] (Example 1) Figure 2, 1. Expediting SMS order notification When a buyer purchases an item on the marketplace and completes payment, the operator's server automatically generates an order number and immediately notifies the seller via SMS or phone. This notification includes the buyer's shipping address and order details, allowing the seller to quickly proceed with packing and shipping preparations after receiving the notification. This eliminates delays caused by traditional manual verification and streamlines order processing.

[0016] (Example 2) Figure 2, part 2. Progress management of order information Sellers can open the URL provided in the SMS or phone notification they receive to change the order status from "Order Information Accepting" to "Order Information Confirmed." After this status change, the operator's server automatically sends an SMS or phone call to the buyer confirming the order, allowing the buyer to track their order status in real time. This reduces buyer anxiety and provides a more reliable transaction.

[0017] (Example 3) Figure 2, part 3. Step-by-step notification of delivery status After the item is shipped, the seller registers the shipping tracking code with the platform's server, and the buyer is notified of the shipping status in stages. For example, an SMS or phone call is sent when the item leaves the distribution center or the day before the scheduled delivery date. This allows the buyer to know in advance when the item will arrive and prepare to receive it.

[0018] (Example 4) Figure 2, 4. Automatic resending process for SMS and phone call transmission errors The operator's server monitors the transmission status of SMS and phone calls in real time, and automatically resends them if a transmission error occurs. This ensures that order notifications to sellers and delivery status notifications to buyers are delivered reliably, improving the reliability of the system. Furthermore, even if the transmission time of an SMS or automated voice call is intentionally set or the connection is unintentionally cut off after a short time, the seller or buyer can take action simply by seeing the received title. [Explanation of symbols]

[0019] 1 Seller 2. Operator Server 3. Buyer 4. Delivery company

Claims

1. In relation to transaction management in internet use and technologies that optimize the series of processes that take place between sellers, buyers, shipping companies, and operators, The following means are used for sellers to register their address, name, phone number, payment account, shipping facility name, and shipping address on the marketplace device's operator server in order to receive commissions for the sale of their products; for the operator to have a shipping company issue a shipping payment card and hand the card over to the seller; for sellers to set the product, price, and quantity from the product menu on the operator server; for buyers to select a product, enter their shipping information, complete the payment, and receive a receipt; and for the amount paid by the buyer to be deposited into the marketplace device's payment system. The means by which the transaction is transferred to and temporarily held in the seller's account; the means by which the seller and operator are notified of the buyer's delivery address information and order number after the buyer completes payment; the means by which the seller prepares packing materials, shipping labels, thank-you notes, and labels in advance, packs the product, fills in the buyer's delivery address information and seller information on the shipping label and attaches it to the product; the means by which the seller contacts the shipping company listed on the shipping payment card and provides the card number, product delivery location, and date and time; the means by which the seller enters the product tracking code into the shipping company's product tracking system after the shipping company receives the product; and the means by which the seller accesses the operator's server A marketplace device comprising: means for inputting a product tracking code and notifying the operator and buyer of the tracking code; means for the buyer to receive the product tracking code and input the tracking code into the shipping company's product tracking system to confirm the delivery date and time; means for the shipping company to deliver the product to the buyer and save the completion of delivery in the shipping company's product tracking system; and means for the operator to transfer the seller's payment to the seller's payment account based on the seller's product tracking code input record, wherein, based on the buyer's payment completion, the marketplace device's operator server automatically generates an order number and notifies the seller and operator of the said order number, wherein the operator server, immediately after the notification, includes order information extraction means for extracting the seller's telephone number and order information, or order notification means for sending the order information extracted by the order information extraction means to the seller's terminal using short message service (SMS) or automated voice call, or progress management means for enabling the seller to switch the progress status from "Order information being received" to "Order information confirmed" via the marketplace device,Alternatively, a marketplace order notification device characterized by having a means of notifying the buyer, such as the operator server sending a "Order Information Confirmed" notification to the buyer's terminal via SMS or telephone after the order confirmation status has been set by the progress management means.

2. The order notification device for a marketplace according to claim 1, wherein the order notification means records the transmission history of order information on the operator server and allows the seller to refer to the said history.

3. The marketplace order notification device according to claim 1 or 2, wherein the buyer notification means transmits, in addition to an order confirmation notification, delivery status progress information to the buyer in stages.

4. A marketplace order notification device according to any one of claims 1 to 3, wherein the operator server monitors the results of sending order information via SMS or telephone in real time and automatically performs a resend process if a transmission error occurs.

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