Emergency response support system

Abstract

To obtain an emergency response support system that assists users in taking action when an abnormality is detected in an unmanned facility. [Solution] An anomaly response support system 100 is provided, comprising a terminal 10 equipped with a notification unit and a support unit 20 that receives information regarding the detection of anomalies in an unmanned facility P, and assists in responding to anomalies detected in the unmanned facility P. The support unit 20 notifies the terminal 10 of information regarding the actions that the user should take when an anomaly is detected when no anomaly has been detected and the notification permission conditions are met, and the notification unit of the terminal 10 notifies the response information based on the notification from the support unit 20.

Description

[Technical Field]

[0001] The present invention relates to an abnormality response support system for unmanned facilities. [Background Art]

[0002] Along with population decline and rising labor costs, unmanned operation of facilities such as fitness gyms, shared offices, and stores has been increasing. For example, Patent Document 1 describes that when an abnormality is detected in an unmanned store, notification is sent to the manager and public organizations such as the police and fire department. [Prior Art Literature] [Patent Literature]

[0003] [Patent Document 1] Japanese Unexamined Patent Application Publication No. 2021-077295 [Summary of the Invention] [Problem to be Solved by the Invention]

[0004] However, Patent Document 1 does not consider initial response in an unmanned facility where an abnormality has been detected, and damage to the facility may expand if no initial response is performed. Since unmanned facilities do not have a resident manager, it is the facility users that can perform initial response. However, since users do not necessarily have knowledge regarding initial response, initial response is not easy. Furthermore, even when a fire alarm or emergency bell sounds, due to normalcy bias users may not recognize the occurrence of an abnormality, and there is no evacuation guidance from a resident manager, which may delay evacuation action.

[0005] The present invention has been made against the background of the above circumstances, and provides an abnormality response support system that supports response by users when an abnormality is detected in an unmanned facility. [Means for Solving the Problem]

[0006] The abnormal situation response support system according to the present invention comprises a terminal equipped with a notification unit and a support unit that receives information regarding the detection of abnormalities in an unmanned facility, and is an abnormal situation response support system that supports responses when an abnormality is detected in the unmanned facility, wherein the support unit notifies the terminal of response information related to the actions that the user should take when an abnormality is detected when no abnormality has been detected and the notification permission conditions have been met, and the notification unit of the terminal notifies the response information based on the notification from the support unit. [Effects of the Invention]

[0007] According to the present invention, when an abnormality is detected in an unmanned facility, it becomes easier for users to take initial action, such as evacuating. [Brief explanation of the drawing]

[0008] [Figure 1] This is a system configuration diagram of the abnormal situation response support system 100 according to an embodiment. [Figure 2] This is a block diagram of the terminal 10 and support unit 20 according to the embodiment. [Figure 3] This is a flowchart showing the operation of the abnormal situation response support system 100 according to the embodiment. [Figure 4] This figure shows a first example of the response information displayed on terminal 10 according to the embodiment. [Figure 5] This figure shows a second example of the countermeasure information displayed on terminal 10 according to the embodiment. [Figure 6] This figure shows a third example of the countermeasure information displayed on terminal 10 according to the embodiment. [Figure 7] This figure shows a fourth example of the countermeasure information displayed on terminal 10 according to the embodiment. [Modes for carrying out the invention]

[0009] Embodiments of the present invention will be described below with reference to the drawings. The present invention is not limited to the following embodiments and can be modified in various ways without departing from the spirit of the invention. Furthermore, the present invention includes all possible combinations of the configurations shown in the following embodiments. In addition, the apparatus shown in the drawings is an example of the apparatus of the present invention and the apparatus of the present invention is not limited by the apparatus shown in the drawings. Furthermore, in each figure, parts denoted by the same reference numerals are the same or equivalent, and this is common throughout the entire specification.

[0010] Embodiment. (Configuration of emergency response support system 100 and unmanned facility P) Figure 1 is a system configuration diagram of the Anomaly Response Support System 100 according to an embodiment. The Anomaly Response Support System 100 is a system for supporting users in dealing with an anomaly when an anomaly is detected in an unmanned facility P. Here, an unmanned facility P refers to a facility where there is no manager permanently stationed, and normally only users are present. Examples of unmanned facilities P include training gyms, shared offices, parking lots, convenience stores, dry cleaners, food and beverage retail stores, and indoor rental warehouses. Furthermore, an anomaly in an unmanned facility P refers to an anomaly that affects the entire facility and its users, such as fire, flooding, damage to the building or equipment due to an earthquake, or intrusion by a suspicious person, and requires some kind of action from the user. Furthermore, dealing with an anomaly refers to actions to mitigate damage caused by the anomaly, such as evacuating from the unmanned facility P, guiding other users to evacuate, notifying the manager or public institutions (police or fire department, etc.), contacting neighbors, or initial firefighting.

[0011] The abnormal situation response support system 100 comprises one or more terminals 10 operated by a user, and a support unit 20 that is communicated with the terminals 10 via a network N. The terminals 10 can be used inside or outside the unmanned facility P. The terminals 10 may be general-purpose terminals such as smartphones, tablets, or personal computers, or they may be dedicated terminals. Furthermore, the terminals 10 may be owned by the user or installed in the unmanned facility P. In the abnormal situation response support system 100, the support unit 20 functions as a control means for controlling the terminals 10 and equipment within the unmanned facility P.

[0012] Here, we will describe the equipment of the unmanned facility P. The unmanned facility P is equipped with an automatic fire alarm system 30 as an abnormality detection unit, a first device 1, a second device 2, a third device 3, an motion detection unit 4, a gateway 5, a fire shutter 6, a locking device 7, and a door opening / closing device 8.

[0013] The automatic fire alarm system 30 monitors for fires in the unmanned facility P and alerts the public if a fire is detected. The automatic fire alarm system 30 comprises one or more fire detectors 31, a fire alarm receiver 32, and a fire shutter 6. The fire detectors 31 are, for example, heat detectors, smoke detectors, flame detectors, or gas detectors, and when they detect a fire, they output an alarm signal to the fire alarm receiver 32 indicating that a fire has been detected. When the fire alarm receiver 32 receives an alarm signal from the fire detector 31, it outputs an alarm and also activates the fire shutter 6, a smoke exhaust system (not shown), or an emergency broadcasting system, etc. The fire alarm receiver 32 is configured to communicate with the emergency response support system 100 via the network N.

[0014] The first device 1 is installed in the unmanned facility P and is used at the user's discretion. Figure 1 shows a personal computer 1a and a training machine 1b as examples of the first device 1, but the specific device is not limited to these.

[0015] The second device 2 is installed in the unmanned facility P, and is an infrastructure device that maintains the functions of the unmanned facility P and supports the basic operating environment. The second device 2 is a device that can have different operating states: a normal operating state (hereinafter referred to as the first state) and an operating state when an abnormality is detected (hereinafter referred to as the second state). In FIG. 1, a lighting 2a, a shower 2b (water faucet), and a speaker 2c are shown as examples of the second device 2, but the specific device is not limited to these.

[0016] The third device 3 is a device that operates based on user instructions during normal times, and is controlled by the abnormality handling support system 100 when an abnormality is detected. In FIG. 1, a smart outlet 3a, a washing machine 3b, and a training machine 3c are shown as examples of the third device 3, but the specific device is not limited to these.

[0017] Specific devices constituting the first device 1, the second device 2, and the third device 3 may overlap with each other. In the example of FIG. 1, the training machine 1b and the training machine 3c are the same physical device, which indicates that they function both as the first device 1 and the third device 3. In addition, other specific examples of the first device 1, the second device 2, and the third device 3 include self-checkout counters, ticket vending machines, air conditioners, air purifiers, humidifiers, dehumidifiers, ventilation fans, and the like.

[0018] The motion detection unit 4 detects the operating state of the first device 1. The operating state is a state related to the operation of the first device 1, such as whether the first device 1 is in operation or stopped, or the power consumption when the first device 1 is an electric device. The motion detection unit 4 may be a wattmeter that detects the power consumption of the first device 1 and outputs the detection result, or may be an imaging device that detects the operating state based on a captured image of the first device 1 and outputs the detection result. When the operating state of the first device 1 can be detected by temperature or vibration, the motion detection unit 4 may be a temperature sensor or a vibration sensor. Furthermore, the motion detection unit 4 may be a human sensor that detects the operating state of the first device 1 by detecting the presence or absence of a user using the first device 1 and the state of the user. The motion detection unit 4 outputs the detected operating state to the support unit 20 via the gateway 5.

[0019] The gateway 5 mediates communication between the abnormality handling support system 100 and the first device 1, the second device 2, the third device 3, the motion detection unit 4, the locking device 7, and the door opening / closing device 8, and transmits control signals to devices within the unmanned facility P based on instructions from the terminal 10 or the support unit 20. The gateway 5 comprises a dedicated hardware circuit, or a processor such as a CPU that executes programs stored in a memory, and also comprises a communication interface circuit that communicates with target devices via a predetermined protocol. The gateway 5 generates a control signal corresponding to the control protocol of the controlled device and outputs said control signal.

[0020] The fire shutter 6 is a device for preventing the spread of fire and smoke within a building during a fire. The fire shutter 6 is also a device constituting the automatic fire alarm facility 30, and its operation is controlled by the fire receiver 32. In the present embodiment, the fire shutter 6 is normally housed in the ceiling, wall, partition, or the like of the unmanned facility P and kept in an open state, and is closed by an interlocking signal from the fire receiver 32 when a fire is detected by the fire detector 31.

[0021] The locking device 7 is a device that fixes the door D installed in the unmanned facility P in a closed state. The door D may be an internal door within the unmanned facility P, or may be a door that communicates the inside and the outside. The locking device 7 unlocks and locks the door D based on instructions from the abnormality handling support system 100 and the gateway 5. Furthermore, the locking device of the present embodiment can set the door D to a state where it can be opened from the inside but cannot be opened from the outside. Specifically, for example, the locking device 7 has operation units for unlocking on the inner side and the outer side of the door D, sets the inner operation unit to an operable state, and sets the outer operation unit to an inoperable state by locking it.

[0022] The door opening / closing device 8 is a device that switches the door D from an open state to a closed state, or from a closed state to an open state. The door opening / closing device 8 physically moves the door D by means of, for example, a motor, a hydraulic system, a spring, or the like.

[0023] (Configuration of terminal 10) Figure 2 is a block diagram of the terminal 10 and support unit 20 according to the embodiment. The terminal 10 includes a display unit 11, an audio output unit 12, an operation unit 13, a control unit 14, a storage unit 15, and a communication unit 16.

[0024] The display unit 11 is a display device such as a liquid crystal display, an organic EL display, or electronic paper. The audio output unit 12 is a speaker. The display unit 11 and the audio output unit 12 function as notification units that provide information to the user. The operation unit 13 is an input device such as a touch panel, keyboard, or mouse.

[0025] The control unit 14 consists of a processor such as a CPU that executes programs stored in the memory unit 15, and controls each part that makes up the terminal 10. The control unit 14 also notifies the user based on notifications from the support unit 20 by executing application programs installed in the memory unit 15.

[0026] The memory unit 15 is a non-volatile or volatile memory such as RAM, ROM, flash memory, EPROM, or EEPROM. The memory unit 15 stores an application program for notification that is executed by the control unit 14. This application program may be a dedicated program or a general-purpose browser.

[0027] The communication unit 16 is an interface circuit for communicating with the support unit 20 via the network N. The communication unit 16 transmits signals to the support unit 20 based on instructions from the control unit 14 and receives signals from the support unit 20.

[0028] (Composition of Support Unit 20) The support unit 20 comprises a control unit 21, a storage unit 22, and a communication unit 23, and is a control means (control system) for controlling the terminal 10 and equipment within the unmanned facility P. The control unit 21 consists of a processor such as a CPU that executes programs stored in the storage unit 22, and controls each part that constitutes the support unit 20. The storage unit 22 is a non-volatile or volatile memory such as RAM, ROM, flash memory, EPROM, or EEPROM. The storage unit 22 stores the countermeasure information, which will be described later, relating to the actions that the user should take when an abnormality is detected. The communication unit 23 is an interface circuit for communicating with the terminal 10, gateway 5, and fire alarm receiver 32 via the network N. The communication unit 23 transmits signals to the terminal 10 based on instructions from the control unit 21 and receives signals from the terminal 10. The functions of the support unit 20 may be implemented by a single computer device or by multiple network-connected computer devices.

[0029] (Operation of the abnormal situation response support system 100) Figure 3 is a flowchart showing the operation of the abnormal situation response support system 100 according to the embodiment. Figure 3 shows the operation of the support unit 20 and the terminal 10, respectively.

[0030] The support unit 20 determines whether or not it has obtained information regarding the detection of an anomaly from the fire alarm receiver 32, which acts as an anomaly detection unit (step S1). If it has not obtained information regarding the detection of an anomaly (step S1: NO), it determines whether the notification permission conditions are met (step S2). If the conditions are not met (step S2: NO), it returns. If the conditions are met (step S2: YES), it notifies the terminal 10 of the corrective action information (step S3). The terminal 10, having received the notification of the corrective action information, broadcasts the corrective action information (step S20).

[0031] Here, we will explain the notification permission conditions in step S2. The notification permission conditions are the conditions for allowing the transmission of action information to terminal 10. The notification permission conditions are conditions that indicate that the users of the unmanned facility P are in a situation where they can easily check the action information.

[0032] The first example of a notification permission condition is that the user registration for the unmanned facility P is completed from terminal 10. When the user registration application is made from terminal 10 to the support unit 20 and the registration is completed, the support unit 20 determines that the notification permission condition has been met. When the user registration is completed using terminal 10, the user is looking at terminal 10, making it easy to check the information that needs to be addressed.

[0033] A second example of a notification permission condition is when a user using terminal 10 enters or exits an unmanned facility P. When authentication for entry and exit to the unmanned facility P is performed using a code or other information that identifies terminal 10, such as an IC chip, which is owned by the user, the support unit 20 can determine whether the notification permission condition has been met by acquiring information that the authentication has been performed. Furthermore, if terminal 10 is installed in the unmanned facility P, the support unit 20 can determine whether the notification permission condition has been met by acquiring the user's input to terminal 10 when entering or exiting. Since the user sees terminal 10 used for authentication when entering or exiting, it is easy to check the handling information at that time as well.

[0034] A third example of a notification permission condition is the operating status of the first device 1. Specifically, the support unit 20 sends a request to the operation detection unit 4 via the gateway 5 to transmit the operating status of the first device 1, and the support unit 20 acquires the operating status of the first device 1 detected by the operation detection unit 4, which is output in response to the transmission request. Then, if the operating status of the first device 1 satisfies predetermined conditions, the support unit 20 determines that the notification permission condition is met. For example, if the first device 1 is a personal computer 1a, the operating status can be determined to satisfy the predetermined conditions when the personal computer 1a is starting up or shutting down, or when it is within a predetermined time since starting up or shutting down. The state of the personal computer 1a can be determined by using a power meter as the operation detection unit 4 and based on the change in the power consumption of the personal computer 1a when it is starting up or shutting down. Also, if the first device 1 is a training machine 1b, it can be determined that the user is warming up or cooling down based on the operating status of the training machine 1b. The period immediately before and after using the first device 1 allows users to distract themselves from using the first device 1 and check terminal 10, making it easier to check troubleshooting information at this time.

[0035] Furthermore, the response information refers to information about the actions that users should take when an abnormality is detected at the unmanned facility P. Since there are no permanent administrators at the unmanned facility P, if an abnormality is detected, users will need to take action individually or collaboratively. Unlike facilities such as offices where specific people gather, users of the unmanned facility P do not necessarily know each other, so collaboration among users when an abnormality is detected is not easy. For this reason, by conveying response information to users via terminal 10 when no abnormality is detected, it is possible to support smooth and appropriate action when an abnormality is actually detected.Specific examples of response information are explained below.

[0036] Figure 4 shows a first example of the response information displayed on the terminal 10 according to the embodiment. Figure 4 shows the display screen of the display unit 11 of the terminal 10. The response information in Figure 4 is shown using the floor map 200 of the unmanned facility P. The floor map 200 shows areas 201 and 202 that users normally use, as well as the notification device 203 and emergency exit 204. By displaying these, users can recognize the notification location, notification method, and evacuation location in case of an abnormality being detected, even in normal circumstances.

[0037] Furthermore, the floor map 200 shows the evacuation routes 205. In the example in Figure 4, the evacuation routes 205 from areas 201 and 202, which users normally use, are shown with dashed arrows. This allows users to recognize the evacuation routes even during normal times.

[0038] Furthermore, floor map 200 displays equipment 206 as an example of actions that should not be taken when an anomaly is detected. When an anomaly is detected, a power outage may occur, so the use of the elevator should be avoided. Therefore, since using the elevator is an action that should not be taken, Figure 4 shows the elevator with the indication of equipment 206 being unavailable. This allows users to recognize actions that should not be taken when an anomaly is detected, even under normal circumstances.

[0039] The response information using the floor map 200 exemplified in Figure 4 may be displayed statically or dynamically using animations or flashing icons. These displays may also be combined with audio. Furthermore, the actions that the user should take when an anomaly is detected may be displayed sequentially with animation. For example, in the event of a fire detection, the icons for the alarm device 203, evacuation route 205, and emergency exit 204 can be flashed in sequence to indicate the user's actions in that order.

[0040] Figure 5 shows a second example of the response information displayed on the terminal 10 according to the embodiment. Figure 5 shows the display screen of the display unit 11 of the terminal 10. The response information in Figure 5 shows the actions to be taken and their order when an abnormality is detected in the unmanned facility P, as shown in image 210. Image 210 shows images 211, 212, and 213, which indicate the actions to be taken when an abnormality is detected, in the order in which they should be executed. Image 211 shows operating the notification device to make a notification, image 212 shows calling out to people around, and image 213 shows evacuating oneself. Images 211 to 213 are connected in order by arrows, indicating that the actions shown in images 211 to 213 should be executed sequentially.

[0041] In this way, by displaying the actions to be taken when an anomaly is detected and their sequence as response information on terminal 10, users can recognize the actions to be taken when an anomaly is detected during normal operation. Images 211-213 in Figure 5 may be overlaid on the image in Figure 4. For example, image 211 in Figure 5 could be displayed in the position of the notification device 203 in Figure 4. Alternatively, images 211-213 in Figure 5 could be displayed as an animation on the image in Figure 4, in the order in which the actions to be taken when an anomaly is detected should be executed.

[0042] Figure 6 shows a third example of the response information displayed on the terminal 10 according to the embodiment. Figure 6 shows the display screen of the display unit 11 of the terminal 10. The response information in Figure 6 shows the phenomenon that occurs in the unmanned facility P when an abnormality is detected, as shown in image 220. Specifically, image 220 is a combination of image 221, which shows the interior of the unmanned facility P under normal conditions, and image 222, which shows the interior of the unmanned facility P when the fire shutter 6 is activated when an abnormality is detected. As shown in image 221, the fire shutter 6 is difficult to recognize under normal conditions, so it is difficult for users to imagine the situation inside the unmanned facility P when it is activated and closed. For this reason, users who see the situation when the fire shutter 6 is activated when an abnormality is detected for the first time may be confused and have difficulty taking action such as evacuation. However, in this embodiment, when an anomaly is detected, an image 222 showing the fire shutter 6 in a closed state is displayed on the terminal 10 as a phenomenon that occurs in the unmanned facility P, thereby assisting users in dealing with unfamiliar situations.

[0043] Figure 7 shows a fourth example of the response information displayed on the terminal 10 according to the embodiment. In Figure 7, the response information shown in the first to third examples is displayed in a quiz format. Figure 7(a) is an image 230 that presents the quiz, and includes a question 231, answer choices 232, and an answer button 233. The user reads the question 231, selects what they think is the correct answer from the answer choices 232, and then selects the answer button 233. Then, as shown in Figure 7(b), the screen 234 displays the correctness information 235 of the answer, as well as point information 236 of the points earned according to the answer. Points are a benefit that can be accumulated by each user, and for example, depending on the value of the points, the manager of the unmanned facility P may provide benefits to the user. By making it possible to earn points by answering the quiz, the motivation for users to participate in the quiz is increased, and as a result, it becomes easier for users to obtain response information when an anomaly is detected. The management of points for each user can be performed using a database that stores user-specific information stored in the memory unit 22 of the support unit 20.

[0044] The quiz presented to users may consist of multiple photographs showing the situation inside the facility during a fire, arranged in the order in which they occurred, or it may be a question asking users to select what they should or shouldn't do during a fire.

[0045] Returning to Figure 3, the explanation continues. When the support unit 20 acquires information regarding the detection of an anomaly (Step S1: YES), it determines whether the acquired information indicates a precursor to an anomaly (Step S4). In this embodiment, there are two types of information regarding the detection of an anomaly: information indicating that an anomaly has occurred, and information indicating that a precursor to an anomaly has been detected.

[0046] In step S4, the determination of whether or not there is a sign of an abnormality can be made by comparing the value related to the abnormality detected by the abnormality detection unit with a threshold value. In this embodiment, if the smoke concentration detected by the fire detector 31, which acts as the abnormality detection unit, is lower than the threshold value indicating a fire but higher than the normal value, the support unit 20 can determine that there is a sign of a fire.

[0047] If there is a sign of an abnormality (Step S4: YES), the support unit 20 controls the second equipment 2 (Step S5). Specifically, the support unit 20 sends a control signal to the gateway 5 to change the operation of the second equipment 2 of the unmanned facility P from the first state, which is the normal operating state, to a second state that is different from the first state. The second equipment 2, having received the control signal via the gateway 5, starts operating in the second state. For example, the lighting 2a is normally lit (first state), but switches to blinking (second state) operation based on the control signal. Also, the shower 2b switches from supplying water at a temperature specified by the user (first state) to supplying water at a lower temperature (second state). Also, the speaker 2c is normally silent (first state), but switches to outputting a warning announcement prompting evacuation or situation confirmation based on the control signal (second state). This warning announcement may be a machine-generated voice or the voice of a professional announcer, but it can also be a recording of a voice by an administrator or other person with no voice experience, which can attract the user's attention.

[0048] This operation makes it easier for users of the second device 2 to recognize that signs of an anomaly have been detected. Early recognition of signs of an anomaly allows users to take action more quickly. Furthermore, users tend to doubt the occurrence of an anomaly or hesitate to report it due to normalcy bias, but by changing the operation of the second device 2, which is a device that supports the basic operating environment of the unmanned facility P, the influence of normalcy bias can be suppressed more effectively than if an alarm simply sounded.

[0049] In Figure 3, if it is not a sign of an abnormality (step S4: NO), that is, if an abnormality is detected rather than a sign, the third device 3 is controlled (step S6). Specifically, the support unit 20 sends a control signal to the gateway 5 to stop the operation of the third device 3 in the unmanned facility P. The third device 3, having received the control signal via the gateway 5, stops its operation. For example, the smart outlet 3a stops supplying power, and the washing machine 3b and training machine 3c, which are currently operating, stop. Alternatively, a mechanical device that locks the movable parts of the training machine 3c may be connected to the gateway 5, and the training machine 3c may be stopped by activating this mechanical device. Stopping means that the third device 3 is in a state where it cannot be used normally by the user, and this includes the physical or electrical range of operation being more limited than usual.

[0050] This allows users of the third device 3 to recognize abnormalities more strongly and take appropriate action, such as evacuation.

[0051] Following step S6, the support unit 20 sends a control signal to the gateway 5 to close the fire shutter 6 (step S7). The fire shutter 6, having received the control signal via the gateway 5, closes. When no abnormality is detected, an image of the fire shutter 6 in the closed state, as shown in Figure 6, is provided to the user as action information, which can encourage the user to take calm action when the fire shutter 6 actually activates.

[0052] Following step S7, the support unit 20 sends a control signal to the gateway 5 to open door D (step S8). The locking device 7, having received the control signal via gateway 5, unlocks door D, and the door opening / closing device 8 opens door D. As a result, door D, which normally requires users to individually open when entering or leaving a room, is now open without any operation, thus accelerating the evacuation of users. If there are multiple doors D in the building, the support unit 20 may send control signals to the door opening / closing devices 8 corresponding to all doors D to open all doors D.

[0053] After a predetermined time has elapsed since opening door D in step S8 (step S9: YES), the support unit 20 transmits a control signal to gateway 5 to make door D openable from the inside but not from the outside (step S10). The locking device 7, having received the control signal via gateway 5, makes door D openable from the inside but not from the outside. This makes it possible to evacuate users from the unmanned facility P while preventing users who have already evacuated from returning.

[0054] In addition to the processing in steps S5 and S6, the support unit 20 may notify the terminal 10 of any signs of an abnormality or information regarding an abnormality, and the terminal 10 may report the information regarding the abnormality using either the display unit 11 or the audio output unit 12, or both. For example, the terminal 10 may report information such as "fire in progress," or it may report information prompting evacuation or reporting. The terminal 10 may also display a button to make a report, and when this button is pressed, it may report to a pre-registered reporting destination. Furthermore, the terminal 10 may report the location of a reporting device within the unmanned facility P where anonymous reporting is possible, thereby prompting users to report to the fire department or other relevant authorities.

[0055] As described above, in the abnormal response support system 100 of this embodiment, when no abnormality is detected and the notification permission conditions are met, information regarding the actions that users should take when an abnormality is detected can be conveyed to the user. Therefore, users can prepare for dealing with abnormalities on a regular basis, and when an abnormality is detected in the unmanned facility P, it becomes easier for users to take initial action, such as evacuation.

[0056] In this embodiment, an example was shown where the anomaly detection unit that detects abnormalities in the unmanned facility P and provides information to the support unit 20 is an automatic fire alarm system 30. However, the specific examples of the anomaly detection unit are not limited to this. For example, the anomaly detection unit may be an intrusion detection sensor that detects the intrusion of suspicious persons using an infrared sensor, an ultrasonic sensor, or a magnetic sensor installed in a window, etc. Alternatively, the anomaly detection unit may detect abnormalities by using a surveillance camera and image recognition of the captured images.

[0057] Furthermore, in the embodiment, it was explained that the information regarding the detection of an anomaly consists of two types: information indicating that a precursor to an anomaly has been detected, and information indicating that the occurrence of an anomaly has been detected. However, the information regarding the detection of an anomaly may consist of one type or three or more types. The information regarding the detection of an anomaly can be divided into multiple types based on the level of the anomaly detected by the anomaly detection unit, for example, the degree of change from normal conditions when no anomaly has occurred. Then, the operation control of the first device 1 to the third device 3 can be made different depending on the detected level of anomaly.

[0058] Furthermore, although the embodiment shows an example where the support unit 20 stores the troubleshooting information in its memory unit 22, for example, when the terminal 10 completes registration for use of the unmanned facility P, the support unit 20 may send multiple types of troubleshooting information to the terminal 10 and store it in the terminal 10's memory unit 15. Then, when no abnormality is detected and the notification permission conditions are met, the support unit 20 may instruct the terminal 10 to display the troubleshooting information, and the terminal 10 may display the troubleshooting information stored in the memory unit 15 based on that instruction.

[0059] Furthermore, in the embodiment, an abnormality response support system 100 was described that explicitly supports user response when an abnormality is detected by transmitting response information from the support unit 20 to the terminal 10. However, it is also possible to support user response when an abnormality is detected by a system that does not have a terminal 10. Specifically, the support unit 20 as a control system stops the operation of the third device 3 when an abnormality is detected, thereby preventing users from taking normal actions using the third device 3 in the unmanned facility P, and thereby making users aware of the abnormality and prompting them to take countermeasures such as evacuation. Even with such a control system, it is possible to make it easier for users to take initial responses and countermeasures such as evacuation when an abnormality is detected in the unmanned facility P. [Explanation of Symbols]

[0060] 1 Equipment 1, 1a PC, 1b Training machine, 2 Equipment 2, 2a Lighting, 2b Shower, 2c Speaker, 3 Equipment 3, 3a Smart outlet, 3b Washing machine, 3c Training machine, 4 Motion detection unit, 5 Gateway, 6 Fire shutter, 7 Locking device, 8 Door opening / closing device, 10 Terminal, 11 Display unit, 12 Audio output unit, 13 Operation unit, 14 Control unit, 15 Memory unit, 16 Communication unit, 20 Support unit, 21 Control unit, 22 Memory unit, 23 Communication unit, 30 Automatic fire alarm system, 31 Fire detector, 32 Fire alarm receiver, 100 Emergency response support system, 200 Floor map, 201 Area, 202 Area, 203 Notification device, 204 Emergency exit, 205 Evacuation route, 206 Unavailable equipment, 210 Image, 211 Image, 212 Image, 213 Image, 220 Image, 221 Image, 222 Image, 230 Image, 231 Question text, 232 Answer choices, 233 Answer button, 234 Screen, 235 Correct / incorrect information, 236 Point information, D Door, N Network, P Unmanned facility.

Claims

1. An anomaly response support system comprising a terminal equipped with a notification unit and a support unit that receives information regarding the detection of anomalies in an unmanned facility, and which supports the response when an anomaly is detected in the said unmanned facility, When no abnormality has been detected and the notification permission conditions are met, the support unit notifies the terminal of information regarding the actions the user should take when an abnormality is detected. The notification unit of the terminal notifies the response information based on the notification from the support unit. An anomaly response support system.

2. The aforementioned notification permission conditions are conditions relating to the operating state of the first device as detected by the operation detection unit that detects the operating state of the first device installed in the unmanned facility and used by users. An abnormal situation response support system according to claim 1.

3. The aforementioned countermeasures information is, Evacuation routes and emergency exits in the aforementioned unmanned facility, The location of the notification device installed in the aforementioned unmanned facility, The notification method when the aforementioned abnormality is detected, The actions to be taken and the order of those actions when the aforementioned anomaly is detected, Actions that should not be taken when the aforementioned anomaly is detected, and The phenomena that occur in the unmanned facility when the aforementioned anomaly is detected, Includes one or more of the following: An abnormal situation response support system according to claim 1 or claim 2.

4. The aforementioned unmanned facility is equipped with a second device that operates in the first state under normal circumstances. The aforementioned support unit, If the information regarding the detection of the abnormality indicates that a precursor to the abnormality has been detected, the second device is operated in a second state different from the first state. An abnormal situation response support system according to claim 1 or claim 2.

5. The aforementioned unmanned facility is equipped with a third device that operates based on user instructions during normal operation. The aforementioned support unit, If the information regarding the detection of the abnormality indicates that an abnormality has been detected, the third device is stopped. An abnormal situation response support system according to claim 1 or claim 2.

6. The aforementioned support unit, If the information regarding the detection of the abnormality indicates that an abnormality has been detected, the fire shutter installed in the unmanned facility is activated. An abnormal situation response support system according to claim 1 or claim 2.

7. The aforementioned support unit, If the information regarding the detection of the anomaly indicates that an anomaly has occurred, the door of the unmanned facility is unlocked. An abnormal situation response support system according to claim 1 or claim 2.

8. The support unit, after a predetermined time has elapsed since the door was unlocked, configures the door so that it can be opened from inside the unmanned facility but cannot be opened from outside. The abnormal situation response support system according to claim 7.

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