Information processing device, information processing method, and program

Abstract

To provide an information processing device that can display a location for receiving medication according to the user's situation after receiving online medical consultation and online medication guidance. [Solution] The information processing device according to this disclosure includes: user information including at least the user's symptoms and the user's address; a medical information receiving unit that receives prescription information issued by a medical institution that has provided online medical consultation based on the user information; a candidate selection unit that selects two or more candidate pickup locations from a plurality of pre-set pickup locations based on information on pharmaceuticals that can be dispensed based on the prescription information, the user's symptoms and the user's address included in the user information; and an instruction unit that, when online medication guidance is provided based on the prescription information and the user selects one pickup location from the candidate pickup locations, instructs the dispensing facility to dispense the pharmaceuticals and provide the pharmaceuticals to the user at the pickup location.

Description

[Technical Field]

[0001] The present invention relates to an information processing apparatus, an information processing method, and a program. [Background Art]

[0002] In recent years, online medical consultation and online medication guidance have been spreading. In connection with this, technologies relating to the purchase or delivery of pharmaceutical products have been disclosed.

[0003] For example, according to Patent Document 1, a prescription drug order management system acquires prescription data, order data, and patient data, stores them in a storage unit, generates order reception data to manage progress, generates medication guidance data and delivery data, and outputs them to an external server. Patent Document 1 also describes that as delivery methods desired by a patient, "hand delivery", "in-store pickup", "posting to a mailbox", and "attended delivery" may be made selectable.

[0004] According to Patent Document 2, a medical care support system acquires patient information, creates and transmits a medical care policy proposal, determines the prescription content of a drug through real-time communication, and places an order to deliver the drug based on the content to a medical institution.

[0005] According to Patent Document 3, a sales processing system receives a purchase request from a customer, generates sales information based on the purchase request to sell medical pharmaceuticals by selectively switching between normal sales and split sales, and outputs the information to a seller or a pharmacist. [Prior Art Documents] [Patent Documents]

[0006] [Patent Document 1] Japanese Unexamined Patent Application Publication No. 2023-096917 [Patent Document 2] Japanese Unexamined Patent Application Publication No. 2020-160727 [Patent Document 3] Japanese Patent No. 7343282 Specification [Summary of the Invention] [Problems that the invention aims to solve]

[0007] However, the aforementioned technologies have challenges regarding the system for users who receive online medical consultations and online medication guidance to receive medication according to their individual circumstances.

[0008] In light of the above issues, this disclosure aims to provide an information processing device, etc., that can suggest a location for receiving medicines according to the circumstances of users who have received online medical consultations and online medication guidance. [Means for solving the problem]

[0009] The information processing device relating to this disclosure comprises a medical information reception unit, a candidate selection unit, and an instruction unit. The medical information reception unit receives user information, which includes at least the user's symptoms and address, and prescription information issued by a medical institution that has provided online medical consultation based on the user information. The candidate selection unit selects two or more candidate pick-up locations from a set of multiple pick-up locations based on information on dispensable medicines based on the prescription information, and the user's symptoms and address included in the user information. The instruction unit, after online medication guidance based on prescription information has been provided and the user has selected a pickup location from the list of available locations, instructs the dispensing facility to dispense the medication and provide it to the user at the pickup location.

[0010] The information processing method relating to this disclosure involves a computer performing the following actions. The computer receives user information, which includes at least the user's symptoms and address, and prescription information issued by the medical institution that provided the online consultation based on the user information. The computer selects two or more candidate pick-up locations from a pre-configured list of locations based on prescription information, information on available medications, and the user's symptoms and address included in the user information.

[0011] The computer provides online medication guidance based on prescription information, and once the user selects a pickup location from a list of options, it instructs the dispensing facility to dispense the medication and deliver it to the user at the pickup location.

[0012] The program described herein causes a computer to execute the following information processing methods.

[0013] The medical information reception step accepts user information, which includes at least the user's symptoms and address, as well as prescription information issued by the medical institution that provided the online consultation based on the user information.

[0014] The candidate selection step involves selecting two or more candidate pick-up locations from a pre-configured list of pick-up locations, based on information about dispensable medications from prescription information, as well as the user's symptoms and address included in the user information.

[0015] The instruction step involves online medication guidance based on prescription information, and once the user selects a pickup location from the available options, it instructs the dispensing facility to dispense the medication and deliver it to the user at the pickup location. [Effects of the Invention]

[0016] According to this disclosure, it is possible to provide an information processing device, an information processing method, and a program that can suggest a location for receiving medicines according to the circumstances of users who have received online medical consultations and online medication guidance. [Brief explanation of the drawing]

[0017] [Figure 1] This is a block diagram of a system including an information processing device according to the first embodiment. [Figure 2] This is a block diagram showing the information processing device according to the first embodiment. [Figure 3] This is a block diagram illustrating the hardware configuration of a computer. [Figure 4]It is a first flowchart showing an information processing method according to the first embodiment. [Figure 5] It is a flowchart showing processing of a candidate selection unit. [Figure 6] It is a diagram showing pickup location information. [Figure 7] It is a diagram showing processing of a candidate selection unit. [Figure 8] It is a block diagram of a system including an information processing apparatus according to the second embodiment. [Figure 9] It is a block diagram showing an information processing apparatus according to the second embodiment. [Figure 10] It is a flowchart showing an information processing method according to the second embodiment. MODE FOR CARRYING OUT THE INVENTION

[0018] Hereinafter, the present invention will be described through embodiments of the invention, but the invention recited in the claims is not limited to the following embodiments. In addition, not all of the configurations described in the embodiments are necessarily essential as means for solving the problems. For clarity of explanation, the following description and drawings are appropriately omitted and simplified. In each drawing, the same elements are denoted by the same reference numerals, and duplicate explanations are omitted as necessary.

[0019] <First Embodiment> Hereinafter, the first embodiment will be described. FIG. 1 is a block diagram of a system including an information processing apparatus 100 according to the first embodiment. A pharmaceutical provision system 10 presents pharmaceutical pickup location candidates to a user who has received online medical consultation and online medication guidance. Further, after the user selects a pharmaceutical pickup location, the pharmaceutical provision system 10 enables the pharmaceutical to be provided to the user at the selected pickup location. The pharmaceutical provision system 10 mainly includes, as its configuration, an information processing apparatus 100, a medical information system 200, a dispensing information system 300, a delivery system 400, and a user terminal 500. These components are communicably connected to a network N1.

[0020] In this disclosure, "online medical consultation" refers to the act of a physician conducting examinations, making medical judgments, diagnosing, determining treatment plans, and issuing prescriptions, etc., remotely via information and communication equipment. Specifically, online medical consultation includes a physician using video calls or online systems to understand the symptoms and condition of the patient (user) and providing medical services to the user.

[0021] Furthermore, in this disclosure, online medication guidance refers to the act of a pharmacist using information and communication equipment to explain to a patient (user) how to use prescribed medications, their effects, side effects, precautions, etc., and providing guidance on how to take the medication. Specifically, this includes providing remote support using video calls, chat functions, etc., to enable users to correctly understand and use their medications.

[0022] The information processing device 100 receives user information 210 and prescription information 220 from the medical information system 200. User information 210 includes at least information about the user's symptoms and address. User information 210 may also include information about the user's name, age, and gender. User information 210 may also include information about the user's medical history or allergies. User information 210 may also include information about medications the user is currently taking. User information 210 may also include information about the user's health insurance.

[0023] The user's prescription information 220 includes at least the prescription information issued by a physician in the medical information system 200. The prescription information includes information to identify the medical institution and the name, dosage form, specifications, dosage, administration, and duration of use of the prescribed medication.

[0024] The information processing device 100 receives drug information 310 from the dispensing information system 300. The drug information 310 includes the inventory status of drugs that the dispensing information system 300 can dispense. The drug information 310 may also include information about the types or items of drugs that can be prescribed from the prescription information 220. In this case, the information processing device 100 may present the dispensing information system 300 with the drugs that it can dispense based on the prescription information 220 and the drug information 310. This allows the information processing device 100 to centrally manage the prescription information 220 and the drug information 310 and efficiently present the pharmacist with the drugs that can be dispensed.

[0025] The information processing device 100 also receives pickup location information 410 from the delivery system 400. The pickup location information 410 includes information about locations where pharmaceuticals can be delivered, i.e., pickup locations where users may receive pharmaceuticals. The pickup location information 410 includes at least location information of the pickup locations. The pickup location information 410 may also include information about the operating hours of the pickup locations. The pickup location information 410 may also include information about the types of pharmaceuticals that can be handled.

[0026] The information processing device 100 selects and presents to the user a list of potential pickup locations for the user to receive their medication, based on user information 210, prescription information 220, and pickup location information 410. Furthermore, when online medication guidance based on prescription information 220 is provided and the user selects a pickup location from the list of potential locations, the information processing device 100 instructs the dispensing information system 300 to dispense the medication and provide it to the user at the pickup location.

[0027] Furthermore, the information processing device 100 may also take into account the drug information 310 in addition to the user information 210, prescription information 220, and pick-up location information 410, and then select candidate pick-up locations after identifying the drugs that the dispensing information system 300 can dispense.

[0028] The medical information system 200 has the function of handling information about online medical consultations conducted by physicians for users. The medical information system 200 has a server or computer to implement the functions disclosed herein. The medical information system 200 receives user information 210 from user terminal 500 via network N1. Physicians in the medical information system 200 also conduct online medical consultations for users via network N1. When the online consultation is completed, the physician issues prescription information 220. It should be noted that the medical information system 200 is not a system related to medical procedures performed by physicians, but rather a system that handles information about online medical consultations.

[0029] The dispensing information system 300 has the function of processing information on pharmaceuticals in a dispensing facility. A dispensing facility is a facility that holds inventory of pharmaceuticals and where pharmacists dispense pharmaceuticals. The dispensing information system 300 has a server or computer to realize the functions of this disclosure. The dispensing information system 300 receives prescription information 220. The pharmacist in the dispensing information system 300 dispenses pharmaceuticals according to the prescription information 220. The pharmacist in the dispensing information system 300 may dispense pharmaceuticals that can be dispensed after comparing the prescription information 220 with the pharmaceutical information 310. The dispensing information system 300 also receives instructions for dispensing pharmaceuticals from the information processing device 100. When the dispensing information system 300 receives instructions from the information processing device 100, it presents these instructions to the pharmacist.

[0030] The delivery system 400 manages information for delivering pharmaceuticals to the designated receiving locations. The delivery system 400 has a server or computer to implement the functions of this disclosure. The delivery system 400 has receiving location information 410.

[0031] The user terminal 500 is a device used by users receiving online medical consultations. The user terminal 500 may be, for example, a personal computer, a tablet, or a smartphone. When a user receives an online medical consultation, the user terminal 500 transmits user information 210 to the medical information system 200. Furthermore, when conducting online medication guidance with a pharmacist, the user terminal 500 connects to the pharmacist's terminal for communication.

[0032] (Information processing device) Next, the information processing device 100 will be described further with reference to Figure 2. Figure 2 is a block diagram of the information processing device 100 according to the first embodiment. The information processing device 100 is a server or computer. The main components of the information processing device 100 are a medical information reception unit 110, a candidate selection unit 120, an instruction unit 130, and a storage unit 140.

[0033] The medical information reception unit 110 receives user information 210, which includes at least the user's symptoms and address, and prescription information 220 issued by the medical information system 200 that conducted the online medical consultation based on the user information 210.

[0034] The medical information reception unit 110 may receive user information 210 from the medical information system 200, or it may receive user information 210 from the user terminal 500. In this case, the information processing device 100 may supply the user information 210 received from the user terminal 500 to the medical information system 200.

[0035] The candidate selection unit 120 selects two or more candidate pickup locations from the prescription information 220 and the user information 210. More specifically, the candidate selection unit 120 identifies the type of medicine the user will receive from the prescription information 220 and selects two or more candidate pickup locations where the identified medicine can be delivered to the user. The candidate selection unit 120 also selects two or more candidate pickup locations from a set of pre-configured locations based on the user's symptoms and address included in the user information 210.

[0036] The instruction unit 130, when online medication guidance based on prescription information 220 is provided and the user selects one of the candidate pickup locations, instructs the dispensing information system 300 to dispense the medicine and provide the medicine to the user at the pickup location.

[0037] The memory unit 140 stores history information that includes at least one of the following: the user's movement history, the history of pickup locations used by the user in the past, and the history of pharmaceuticals obtained by the user in the past.

[0038] The medical information reception unit 110 may also receive further information regarding the user's location. In this case, the candidate selection unit 120 selects a candidate pick-up location, taking into account the information regarding the user's location. This allows the information processing device 100 to flexibly respond to the user's location and present candidate pick-up locations for the medicine. Alternatively, the information processing device 100 can provide the medicine to the user at a pick-up location corresponding to the user's location.

[0039] The candidate selection unit 120 may select candidate pick-up locations located near the user's location and near the user's address. With this configuration, the information processing device 100 can provide the user with a suitable option. As a result, the information processing device 100 can provide the user with pharmaceuticals at a suitable pick-up location.

[0040] The candidate selection unit 120 may select a candidate pickup location by taking into account the user's history information stored in the storage unit 140. With such a configuration, the information processing device 100 can present a pickup location that is convenient or suitable for the user as a candidate pickup location.

[0041] The candidate selection unit 120 estimates whether a user has difficulty moving or is in a state where they are limiting contact with others, based on the degree and type of symptoms of the user included in the user information, and provides an information processing device 100 that selects the user's location as a candidate pickup location according to the estimation result. With this configuration, the information processing device 100 can, for example, present a user with difficulty moving to a pickup location that requires the least amount of travel for the user. Alternatively, the information processing device 100 can present a user who should limit contact with others due to an infectious disease with a candidate pickup location that allows them to limit contact with others.

[0042] The candidate selection unit 120 may, if it receives the user's symptoms before receiving prescription information, estimate the medication the user will receive based on the severity and type of symptoms and reserve the medication in stock. In this case, the candidate selection unit 120 cancels the stock reservations for medications not related to the prescription information 220 after receiving the prescription information 220. In this configuration, the candidate selection unit 120 reserves the stock for the medication information 310. This allows the information processing device 100 to quickly secure the medication for the user whose user information 210 has been received.

[0043] If multiple dispensing information systems 300 exist, the candidate selection unit 120 may determine which dispensing information system 300 can provide the medicine to the user's selected pickup location in the shortest time or at the lowest price. In this case, the candidate selection unit 120 refers to the delivery system 400 and the user's address or location, and calculates the link cost from each of the multiple dispensing information systems 300 to the pickup location. The candidate selection unit 120 then determines the dispensing information system 300 with the minimum link cost. With this configuration, the information processing device 100 can efficiently provide medicine to the user when multiple dispensing information systems 300 exist.

[0044] The candidate selection unit 120 may cause generative artificial intelligence to select two or more candidate pick-up locations from a set of pre-configured pick-up locations based on information about dispenseable medicines based on prescription information 220, and the user's symptoms and address included in the user information.

[0045] (Example hardware configuration) Figure 3 is a block diagram illustrating the hardware configuration of a computer. The information processing device 100, medical information system 200, dispensing information system 300, and delivery system 400 described above may have the configuration shown in Figure 3. Computer 1000 has a bus 1010, a processor 1020, memory 1030, a storage device 1040, an input / output interface 1050, and a network interface 1060.

[0046] Bus 1010 is a data transmission path for the processor 1020, memory 1030, storage device 1040, input / output interface 1050, and network interface 1060 to send and receive data to and from each other. However, the method of connecting the processor 1020 and the other components to each other is not limited to bus connection.

[0047] Processor 1020 is a circuit that includes arithmetic units such as a CPU (Central Processing Unit) and a GPU (Graphics Processing Unit).

[0048] Memory 1030 is a main memory device implemented using RAM (Random Access Memory), etc.

[0049] The storage device 1040 is an auxiliary storage device such as an HDD (Hard Disk Drive), SSD (Solid State Drive), flash memory, or ROM (Read Only Memory). The storage device 1040 stores a program for realizing the functions of this disclosure.

[0050] The processor 1020 reads this program into memory 1030 and executes it. This causes the processor 1020 to perform the function corresponding to this program. In other words, the program stored in memory 1030 causes the computer 1000 to perform the function of this disclosure.

[0051] The input / output interface 1050 connects the computer 1000 to a predetermined input / output device. The input / output device is, for example, an input device such as a keyboard, an output device such as a display, or an input / output device in which a touch panel is superimposed on a display.

[0052] The network interface 1060 is an interface for connecting the computer 1000 to a predetermined communication network.

[0053] (Information processing methods) Next, the processing performed by the information processing device 100 will be described with reference to Figure 4. Figure 4 is a first flowchart showing the information processing method according to the first embodiment. In the information processing method shown in Figure 4, the information processing device 100 performs the following information processing method.

[0054] In step S110, the medical information reception unit 110 receives user information 210, which includes at least the user's symptoms and the user's address, and prescription information 220 issued by the medical information system 200 that performed the online medical consultation based on the user information 210.

[0055] In step S120, the candidate selection unit 120 selects two or more candidate pick-up locations from a set of pre-configured pick-up locations based on information about dispensable medicines from prescription information 220 and the user's symptoms and address included in user information 210.

[0056] In step S130, the instruction unit 130 determines whether online medication guidance based on prescription information 220 has been provided and whether the user has selected one of the candidate pickup locations. If the instruction unit 130 determines that online medication guidance has been provided and one pickup location has been selected, the information processing device 100 proceeds to step S140. On the other hand, if the instruction unit 130 does not determine that online medication guidance has been provided and one pickup location has been selected, the information processing device 100 repeats step S130.

[0057] In step S140, the instruction unit 130, when online medication guidance based on prescription information 220 is performed and the user selects one of the candidate pickup locations, instructs the dispensing information system 300 to dispense the medicine and provide the medicine to the user at the pickup location.

[0058] (Processing by the candidate selection unit) Next, an example of the process performed by the candidate selection unit 120 will be described with reference to Figure 5. Figure 5 is a flowchart of the process performed by the candidate selection unit 120. The flowchart in Figure 5 shows the details of step S120 in the flowchart shown in Figure 4.

[0059] In step S121, the candidate selection unit 120 receives user information 210 and prescription information 220 from the medical information reception unit 110.

[0060] In step S122, the candidate selection unit 120 determines the type and quantity of medicine to be provided to the user from the prescription information 220, and extracts the pick-up locations where the determined medicine can be provided. At this time, the candidate selection unit 120 refers to the pick-up location information 410. This allows the candidate selection unit 120 to compare the classification of the determined medicine with information about pick-up locations that handle that classification. As a result, the candidate selection unit 120 extracts the pick-up locations.

[0061] In step S123, the candidate selection unit 120 extracts a delivery location based on geographical conditions that allow the user to receive the delivery. That is, the candidate selection unit 120 extracts delivery locations in the vicinity of the user's location. The user's location is, for example, the user's address. However, if the user's location information is available, the candidate selection unit 120 may use the user's location information. The delivery locations extracted by the candidate selection unit 120 may include the user's address.

[0062] In step S124, the candidate selection unit 120 further extracts a receiving location based on the type and severity of the user's symptoms. Based on this, the candidate selection unit 120 selects a candidate receiving location. For example, the candidate selection unit 120 may obtain the type and severity of the user's symptoms included in the user information as text information. In this case, the candidate selection unit 120 may determine from the obtained type and severity of the user's symptoms whether or not the user has difficulty moving. The candidate selection unit 120 may also determine from the obtained type and severity of the user's symptoms whether or not the user should limit contact with others.

[0063] The process executed by the candidate selection unit 120 has been described above. Through the process described above, the candidate selection unit 120 appropriately selects candidate receiving locations that may be selected by the user.

[0064] (Pickup location information) Next, the pick-up location information 410 will be explained with reference to Figure 6. Figure 6 is a diagram showing the pick-up location information 410. The pick-up location information 410 includes an identification number for each pick-up location, the name of the pick-up location, location information, and information on the type of medicine handled.

[0065] For example, in the receiving location information 410, the identification number 2001 is registered as "the location where the user is located," the location information is registered as "refer to user information," and the corresponding drug type is registered as "Category 2, Category 3."

[0066] Similarly, for identification number 2002, "**Pharmacy" is registered as the name of the pickup location, the address of **Pharmacy is registered as the location information, and "All" is registered as the type of medicine handled. For identification number 2003, "Delivery Locker" is registered as the name of the pickup location, the latitude and longitude of the delivery locker are registered as the location information, and "Some Class 2 and Class 3 medicines" is registered as the type of medicine handled.

[0067] The above describes the pickup location information 410. In addition to the information described above, the pickup location information 410 may also include, for example, information regarding the pickup time. With this configuration, the information processing device 100 can suitably select a candidate pickup location from a plurality of pickup locations.

[0068] (Second example of the candidate selection process) Next, with reference to Figure 7, an example of the processing performed by the candidate selection unit 120 when selecting a candidate pick-up location will be described. Figure 7 is a diagram showing the processing performed by the candidate selection unit 120. The candidate selection unit 120 shown in Figure 6 has a trained model 124. The trained model 124 is trained to output one or more pick-up location candidates from the pick-up locations when it receives information on the user's location, information on the user's symptoms, prescription information, and information on pharmaceuticals that can be handled at each pick-up location as input. The candidate selection unit 120 is also configured to be able to refer to pick-up location information 410.

[0069] The candidate selection unit 120 receives prescription information 220 and user information 210 from the medical information reception unit 110. User information 210 includes information about the user's location, the type of symptoms the user has, and the severity of those symptoms. The candidate selection unit 120 also refers to the pickup location information 410 in order to select a pickup location candidate from the above information. In other words, the candidate selection unit 120 supplies the user information 210 and the pickup location information 410 to the trained model 124. Upon receiving this information as input, the trained model 124 outputs a list of pickup location candidates.

[0070] Although the first embodiment has been described above, the configuration of the first embodiment is not limited to that described above. For example, when the candidate selection unit 120 uses a trained model 124, the candidate selection unit 120 may use a trained model that exists outside the information processing device 100. At least a part of the configuration of the information processing device 100 and the dispensing information system 300 in this disclosure may be configured as a single device or system. Similarly, the information processing device 100 may be configured as a single device or system with at least a part of the configurations of the medical information system 200, the dispensing information system 300, and the delivery system 400, respectively.

[0071] The information processing device 100 may also function as a portal site for online medical consultations and online medication guidance. In this case, the information processing device 100 may receive information such as the user's address, location information, and symptoms from a user terminal 500. In this case, the information processing device 100 may generate prescription information 220 from this received information and supply it to the medical information system 200.

[0072] As described above, according to the first embodiment, it is possible to provide an information processing device, an information processing method, and a program that can suggest a location for receiving medicines according to the situation of a user who has received online medical consultation and online medication guidance.

[0073] Each component of the information processing device 100 may be implemented using dedicated hardware. Furthermore, some or all of each component may be implemented using general-purpose or dedicated circuits, processors, etc., or combinations thereof. These may be implemented using a single chip or multiple chips connected via a bus. Some or all of each component of each device may be implemented using a combination of the aforementioned circuits, etc., and programs. The processing performed by the information processing device 100 may also be provided as SaaS (Software as a Service), PaaS (Platform as a Service), or IaaS (Infrastructure as a Service). The processing performed by the information processing device 100 can also be implemented using any cloud computing model or network-based service configuration. The configuration descriptions described herein may also apply to other devices or systems described below in this disclosure.

[0074] <Second Embodiment> (Pharmaceutical supply system 10) Next, a second embodiment will be described. Figure 8 is a block diagram of a pharmaceutical supply system 10 including an information processing device 100 according to the second embodiment. The pharmaceutical supply system 10 has a receiving system 600. Furthermore, the configuration and functions of the information processing device 100 in the pharmaceutical supply system 10 according to the second embodiment differ from those of the information processing device 100 in the first embodiment.

[0075] The receiving system 600 connects to the network N1 and transmits a receiving notification to the information processing device 100. The receiving notification includes information indicating that the user has received the medicine at each receiving location. The receiving notification may include the date and time the user received the medicine, the identification number of the receiving location, and the personal information of the receiving user. The receiving system 600 mainly consists of a receiving notification transmission unit 610. The receiving notification transmission unit 610 may be a computer that accepts operations for transmitting a receiving notification. The receiving notification transmission unit 610 may include a sensor that detects that the user has received the medicine.

[0076] For example, if the pickup location is a pharmacy, the pickup notification transmission unit 610 accepts an operation from the pharmacy staff. That is, the pickup system 600 accepts an operation from the pharmacy staff when the user picks up the medicine at the pharmacy. The operation by the pharmacy staff is an operation to send a pickup notification. Upon receiving the operation from the pharmacy staff, the pickup notification transmission unit 610 sends the pickup notification to the information processing device 100. In this case, the pickup notification transmission unit 610 may be included in a computer with communication capabilities, for example.

[0077] Furthermore, if the pickup location is a locker, for example, the pickup notification transmission unit 610 includes a communication function and a sensor for detecting when a user has taken the package from the locker. In this case, the pickup notification transmission unit 610 detects when a user opens the locker and takes the medicine. When the pickup notification transmission unit 610 detects that the medicine has been taken from the locker, it sends a pickup notification to the information processing device 100.

[0078] Furthermore, if the user's location is the delivery location, the delivery notification transmission unit 610 may be included in a mobile terminal owned by the delivery person delivering the pharmaceuticals. In this case, once the delivery person hands over the pharmaceuticals to the user, they operate the mobile terminal to send a delivery notification.

[0079] With this configuration, the receiving system 600 notifies the information processing device 100 whether or not the user has received the medicine. This allows the information processing device 100 to manage whether or not the user has received the medicine at the selected receiving location.

[0080] (Information processing device 100) Figure 9 is a block diagram showing the information processing device 100 according to the second embodiment. The information processing device 100 according to this embodiment includes a receipt notification receiving unit 150, a settlement processing unit 160, and an alert transmission unit 170.

[0081] The receipt notification receiving unit 150 receives a receipt notification, which is a notification that the user has received the medicine at the receiving location. In this case, when the receipt notification receiving unit 150 receives the receipt notification, the information processing device 100 records that the delivery of the medicine has been completed.

[0082] The settlement processing unit 160 processes the user's payment for the purchase of pharmaceuticals when the receipt notification unit 150 receives the receipt notification. In other words, the settlement processing unit 160 refrains from processing the payment until the user receives the pharmaceuticals. This allows the information processing device 100 to improve the certainty of transactions and provide the user with peace of mind. Alternatively, the settlement processing unit 160 may process the consultation fee for online medical consultations, the purchase price of pharmaceuticals, and the shipping fee if the user receives the pharmaceuticals by mail all at once. In this case, the settlement processing unit 160 processes multiple different transactions in a single payment. This allows the information processing device 100 to reduce cumbersome procedures for the user and improve convenience.

[0083] The alert transmission unit 170 has a function to send an alert to at least one of the user terminal 500 or the dispensing information system 300 if the receipt notification reception unit 150 does not receive a receipt notification after a predetermined period has elapsed since the provision of the medicine was instructed. The alert may be sent, for example, by email. The alert may also be sent by SMS (Short Message Service). Alternatively, the alert may be sent by SNS (Social Networking Service). This allows the information processing device 100 to urge the user to be sure to receive the medicine. The information processing device 100 can also help prevent the user from forgetting to receive the medicine.

[0084] Figure 10 is a flowchart of the information processing method according to the second embodiment. The flowchart in Figure 10 differs from the flowchart in Figure 4 in that the processing after step S140 is different. That is, after instructing the provision of pharmaceuticals in step S140, the information processing device 100 proceeds to step S150.

[0085] In step S150, the information processing device 100 determines whether the user has received the medicine. Specifically, the receipt notification receiving unit 150 determines whether or not a receipt notification has been received. If the receipt notification receiving unit 150 determines that a receipt notification has been received (step S150: YES), the information processing device 100 proceeds to step S160. On the other hand, if the receipt notification receiving unit 150 does not determine that a receipt notification has been received (step S150: NO), the information processing device 100 proceeds to step S170.

[0086] In step S160, the payment processing unit 160 processes the payment for the medicine received by the user. In addition to processing the payment for the receipt of the medicine, the payment processing unit 160 may also process the payment for online medical consultation together. This allows the information processing device 100 to process the payment efficiently and centrally. Once the payment processing unit 160 has processed the payment, the information processing device 100 terminates the series of processes.

[0087] In step S170, the alert transmission unit 170 determines whether a predetermined period has elapsed. If it is determined that the predetermined period has not elapsed (step S170: NO), the information processing device 100 returns to step S150. If it is determined that the predetermined period has elapsed (step S170: YES), the information processing device 100 proceeds to step S180.

[0088] In step S180, the alert transmission unit 170 sends an alert to the user terminal 500 of any user who has not received their medication even after a predetermined period has elapsed. Once the alert transmission unit 170 has finished sending the alert, the information processing device 100 returns to step S150.

[0089] With the above configuration, the information processing device 100 according to this embodiment can present a pickup location that flexibly responds to the user's situation, improve the certainty of transactions, and provide the user with a sense of security.

[0090] The second embodiment has been described above. The information processing device 100 according to this embodiment can provide an information processing device, an information processing method, and a program that present a location for receiving medicine according to the status of a user who has received online medical consultation and online medication guidance.

[0091] The present disclosure has been described above with reference to embodiments, but the present disclosure is not limited to the embodiments described above. For example, the information processing device 100 may include a process for verifying the user's identity when the user receives the medicine. Specifically, for example, the instruction unit 130 of the information processing device 100 may set user authentication as a requirement for receiving the medicine. This allows the information processing device 100 to prevent the medicine related to online medical consultation and online medication guidance from being handed over to someone other than the user. The instruction unit 130 may also set the requirement for receiving the medicine that a person with specific qualifications or authority hands over the medicine to the user. In this case, specific qualifications or authority include, for example, obtaining permission to hand over the medicine from the pharmacist who provided the online medication guidance. This allows the information processing device 100 to improve the safety of the distribution of medicines depending on the type of medicine. Various modifications can be made to the configuration and details of the present disclosure that can be understood by those skilled in the art within the scope of the present disclosure. Furthermore, each embodiment can be combined with other embodiments as appropriate.

[0092] The program described above includes a set of instructions (or software code) for causing the computer to perform one or more of the functions described in the embodiments when loaded into a computer. The program may be stored on a non-temporary computer-readable medium or a physical storage medium. Examples, but not limited to, include RAM, ROM (read-only memory), flash memory, SSD, or other memory technologies. Storage media include CD-ROM, DVD (digital versatile disc), Blu-ray disc, or other optical disc storage, magnetic cassette, magnetic tape, magnetic disk storage, or other magnetic storage devices. The program may be transmitted over a temporary computer-readable medium or a communication medium. Examples, but not limited to, include, a temporary computer-readable medium or a communication medium that includes electrically, optically, acoustically, or otherwise propagating signals.

[0093] Each drawing is merely illustrative to illustrate one or more embodiments. Each drawing may be associated with one or more other embodiments rather than with only one specific embodiment. As those skilled in the art will understand, various features or steps described with reference to any one drawing can be combined with features or steps shown in one or more other drawings, for example, to create embodiments not explicitly shown or described. Not all features or steps shown in any one drawing to illustrate an exemplary embodiment are necessarily required, and some features or steps may be omitted. The order of steps shown in any of the drawings may be changed as appropriate. [Explanation of symbols]

[0094] 10. Pharmaceutical Delivery System 100 Information Processing Devices 110 Medical Information Reception Department 120 Candidate Selection Department 124 pre-trained models 130 Instruction section 140 Storage section 150 Receipt Notification Reception Department 160 Payment Processing Unit 170 Alert transmission unit 200 Medical Information Systems 210 User Information 220 Prescription Information 300 Pharmacy Information System 310 Pharmaceutical Information 400 Delivery Systems 410 Pickup location information 500 user terminals 600 Receiving System 610 Receipt Notification Transmission Unit 1000 computers 1010 Bus 1020 processor 1030 memory 1040 Storage Devices 1050 Input / Output Interface 1060 Network Interfaces N1 Network

Claims

1. A medical information reception department that receives user information including at least the user's symptoms and the user's address, and prescription information issued by a medical institution that provided online medical consultation based on the user information, A candidate selection unit selects two or more candidate pickup locations from a set of pre-configured pickup locations based on information on pharmaceuticals that can be dispensed based on the prescription information, the user's symptoms included in the user information, and the user's address. The system includes an instruction unit that, when online medication guidance is provided based on the prescription information and the user selects one of the candidate pickup locations, instructs the dispensing facility to dispense the medication and provide the medication to the user at the pickup location. Information processing device.

2. In the information processing apparatus according to claim 1, The aforementioned medical information reception unit further receives information regarding the location of the user, The candidate selection unit selects the candidate receiving location by taking into account information regarding the user's location. Information processing device.

3. In the information processing apparatus according to claim 2, The candidate selection unit selects candidate pickup locations that are located in the vicinity of the user's location and the vicinity of the user's address. Information processing device.

4. The information processing apparatus described in claim 2 is The system further includes a storage unit that stores history information including at least one of the user's movement history, the history of the pickup locations previously used by the user, and the history of the pharmaceuticals previously obtained by the user. The candidate selection unit selects the candidate receiving location by taking into account the user's history information. Information processing device.

5. In the information processing apparatus according to claim 2, The candidate selection unit estimates whether the user has difficulty moving or is avoiding contact with others based on the degree and type of the user's symptoms included in the user information, and selects the location where the user is located as a candidate for the receiving location according to the estimation result. Information processing device.

6. In the information processing apparatus according to claim 1, The candidate selection unit, upon receiving the user's symptoms before receiving the prescription information, estimates the medication the user will receive based on the severity and type of symptoms, reserves the medication's inventory, and cancels the reservations for medications unrelated to the prescription information after receiving the prescription information. Information processing device.

7. In the information processing apparatus according to claim 1, If there are multiple dispensing facilities, the candidate selection unit determines which dispensing facility can provide the pharmaceutical product to the pick-up location selected by the user in the shortest time or at the lowest price, and selects candidate pick-up locations for when the determined dispensing facility dispenses the pharmaceutical product. Information processing device.

8. In the information processing apparatus according to any one of claims 1 to 7, The aforementioned candidate selection unit, Based on the user information, the prescription information, and the information on the pick-up locations for each pick-up location that can handle the medicine, the pick-up locations where the user can pick up the medicine are extracted. Extract the receiving locations around the location where the user is located, The receiving location is extracted based on the user's symptoms and the location where the user is located, as described in the user information. Select the aforementioned candidate receiving location. Information processing device.

9. In the information processing apparatus according to any one of claims 1 to 7, The candidate selection unit, upon receiving information about the user's location, information about the user's symptoms, prescription information, and information about the available medications for each receiving location as input, selects a receiving location candidate by supplying the user information, prescription information, and receiving location information to a trained model that has been trained to output one or more receiving location candidates from the receiving locations. Information processing device.

10. The information processing device according to any one of claims 1 to 7 is A receipt notification receiving unit that receives a receipt notification, which is a notification that the user has received the medicine at the aforementioned receiving location, The system further comprises a settlement processing unit that, upon receiving the aforementioned receipt notification from the receipt notification receiving unit, processes the user's payment for at least the purchase of the aforementioned pharmaceuticals. Information processing device.

11. The information processing device according to any one of claims 1 to 7 is A receipt notification receiving unit that receives a receipt notification, which is a notification that the user has received the medicine at the aforementioned receiving location, The system further includes an alert sending unit that sends an alert to at least one of the user or the dispensing facility if the receipt notification is not received after a predetermined period has elapsed since the provision of the aforementioned pharmaceutical product was instructed. Information processing device.

12. Computers The system accepts user information, which includes at least the user's symptoms and the user's address, and prescription information issued by a medical institution that provided online medical consultation based on the user information. Based on the prescription information, information on dispensable medicines, the user's symptoms included in the user information, and the user's address, two or more candidate pick-up locations are selected from a set of pre-configured pick-up locations. Online medication guidance is provided based on the prescription information, and when the user selects one of the candidate pickup locations, the dispensing facility is instructed to dispense the medication and provide it to the user at the pickup location. Information processing methods.

13. A medical information reception step that receives user information including at least the user's symptoms and the user's address, and prescription information issued by a medical institution that provided online medical consultation based on the user information, A candidate selection step in which two or more candidate pick-up locations are selected from a plurality of pre-set pick-up locations based on information of pharmaceuticals that can be dispensed based on the prescription information, the user's symptoms included in the user information, and the user's address. The system includes an instruction step in which, when online medication guidance is provided based on the prescription information and the user selects one of the candidate pickup locations, the system instructs the dispensing facility to dispense the medication and provide the medication to the user at the pickup location. To have a computer execute an information processing method. program.

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