Information processing device, information processing method, and program

Abstract

We provide an information processing device that can respond to changes in delivery plans while maintaining compliance. [Solution] The information processing device is an information processing device for processing information in a vehicle delivery plan, and comprises: a change occurrence determination unit that determines whether or not there has been a change in the vehicle delivery plan; a recommendation communication control unit that, when the change occurrence determination unit determines that there has been a change in the delivery plan, sends a stop recommendation to the vehicle, advising it to stop; a status acquisition unit that acquires status information indicating the current driving status of the vehicle; and a calling unit that, when the vehicle status information indicates that the vehicle should stop, controls the system to make a call to the mobile phone terminal of the occupant in the vehicle.

Description

[Technical Field]

[0001] The present invention relates to an information processing apparatus, an information processing method, and a program for processing information in vehicle delivery planning, and for example, relates to an information processing apparatus, an information processing method, and a program involved in creating a plan for freight transportation by vehicles and recommending changes to the plan. [Background Art]

[0002] Patent Document 1 proposes a technology that outputs a delivery plan that takes compliance conditions into account even in the case of transporting a specific cargo via a plurality of bases. [Prior Art Documents] [Patent Documents]

[0003] [Patent Document 1] Japanese Unexamined Patent Publication No. 2023-110002 [Summary of the Invention] [Problems to be Solved by the Invention]

[0004] However, the prior art disclosed in Patent Document 1 can only handle the creation and modification of delivery plans for one vehicle or one large item. Understanding the impact of changes to delivery plans operating during the same time period and the resulting chain reactions of changes increases the workload on dispatch managers and makes it easier for information to be missed by drivers. When multiple delivery plans are modified, it is difficult to simultaneously create appropriate delivery plans that also ensure compliance (primarily ensuring sufficient rest time). Communicating the modified delivery plans to drivers is also difficult, especially when drivers are driving and when complex changes are being communicated. With increasingly stringent regulations, restrictions on information transmission tend to grow over time (for example, the use of mobile phones or car navigation systems while driving). Furthermore, methods such as notifying drivers via pagers and requesting them to make phone calls are problematic because drivers may forget to make calls or intentionally ignore the request, making it difficult for dispatch managers to ensure thorough implementation of delivery plans. Therefore, ensuring thorough implementation of delivery plans requires proactive communication from managers to drivers.

[0005] This invention has been made in view of the problems of the prior art described above, and aims to provide an information processing device, an information processing method, and a program that can respond to changes in delivery plans while maintaining compliance. [Means for solving the problem]

[0006] The present invention relates to an information processing device for processing information in a vehicle delivery plan, comprising: a change occurrence determination unit that determines whether or not there has been a change in the vehicle delivery plan; a recommendation communication control unit that, when the change occurrence determination unit determines that there has been a change in the delivery plan, sends a stop recommendation to the vehicle to advise it to stop; a status acquisition unit that acquires status information indicating the current driving status of the vehicle; and a calling unit that, when the status information of the vehicle indicates that the vehicle should stop, controls the system to make a call to the mobile phone terminal of the occupant in the vehicle.

[0007] The present invention relates to an information processing method performed by an information processing device that processes information in a vehicle delivery plan, and is characterized by comprising: a change occurrence determination step of determining whether or not there has been a change in the vehicle delivery plan; a recommendation communication control step of sending a stop recommendation to the vehicle if the change occurrence determination step determines that there has been a change in the delivery plan; a status acquisition step of acquiring status information indicating the current driving status of the vehicle; and a call initiation step of controlling the system to make a call to the mobile phone terminal of the occupant in the vehicle if the status information of the vehicle indicates that the vehicle should stop.

[0008] The present invention provides a program for causing a computer installed in an information processing device that processes information in a vehicle delivery plan to execute: a change occurrence determination step for determining whether or not there has been a change in the vehicle delivery plan; a recommendation communication control step for sending a stop recommendation to the vehicle if the change occurrence determination step determines that there has been a change in the delivery plan; a status acquisition step for acquiring status information indicating the current driving status of the vehicle; and a call dispatch step for controlling the system to make a call to the mobile phone terminal of the occupant in the vehicle if the status information of the vehicle indicates that the vehicle should stop. [Effects of the Invention]

[0009] According to the information processing device of the present invention, the device identifies vehicles that are scheduled to receive cargo from the target vehicle, vehicles that are scheduled to hand over cargo to the target vehicle, and vehicles that are scheduled to be nearby at the scheduled handover time, taking into account actual conditions, as "vehicles subject to change in the delivery plan," and can transmit changes to the delivery plan in synchronization with the delivery plan of the target vehicle (including compliance measures such as ensuring rest time). In other words, after the delivery plan is changed, the vehicle is notified only of information regarding the most recent stop, and details are notified by telephone or other means after the stop is detected, thereby ensuring compliance with equipment operation. [Brief explanation of the drawing]

[0010] [Figure 1]This is a schematic diagram illustrating an example of a configuration example including an information processing system for an information processing apparatus in an embodiment of the present invention. [Figure 2] This is a block diagram showing the hardware configuration of an in-vehicle terminal installed in a vehicle managed by an information processing device according to an embodiment of the present invention. [Figure 3] This is a block diagram showing the software configuration installed in the memory section of a vehicle terminal that communicates with an information processing device according to an embodiment of the present invention. [Figure 4] This is a block diagram showing the hardware configuration of a management server, which is an information processing device in an embodiment of the present invention. [Figure 5] This is a block diagram showing the software configuration installed in the storage device of a management server, which is an information processing device in an embodiment of the present invention. [Figure 6] This is a flowchart showing the overall operation sequence of the management server, which is an information processing device in this embodiment. [Figure 7] This flowchart shows the process from changing the delivery plan within the management server, which is the information processing device in this embodiment, to notifying the vehicle terminal. [Figure 8] This flowchart shows the telephone call process related to the delivery plan within the management server, which is the information processing device in this embodiment. [Modes for carrying out the invention]

[0011] The following description of a delivery vehicle management system including an information processing device according to an embodiment of the present invention will be provided with reference to the drawings. In the following embodiment, components having substantially the same function and configuration are denoted by the same reference numerals, and redundant explanations will be omitted. [Examples]

[0012] (Structure description) Figure 1 shows the overall configuration of the delivery vehicle management system in this embodiment.

[0013] [Delivery Vehicle Management System] The delivery vehicle management system is associated with an office 1 that manages delivery vehicles, a plurality of managed vehicles 2, a network 3, a vehicle network 4, an ITS server 5 of road traffic systems (Intelligent Transport Systems) such as VICS (registered trademark) (Vehicle Information and Communication System), a law and regulation information server 6, rest facilities 7 and refueling facilities 8, and may also include other elements such as a weather information server and a map information server. For example, the ITS server 5 described in the present embodiment may be a server provided by VICS (registered trademark).

[0014] [Vehicle] Each of the vehicles 2 is a transportation device equipped with a car navigation system 21, an in-vehicle terminal 22, and a cargo sensor 25 for delivering cargo 26. A driver 24 takes charge of driving and delivers the cargo 26.

[0015] The car navigation 21 is a car navigation system, which is an electronic device equipped with a function of electronically notifying the current position and route guidance to a destination via images and sound when the vehicle is traveling. The car navigation 21 is a device that includes, for example, a GPS (Global Positioning System) device, a GNSS (Global Navigation Satellite System) device, an acceleration sensor, and a gyro device. It combines signals from these devices to perform positioning, performs map matching with map information stored in memory, and displays the map.

[0016] The in-vehicle terminal 22 is a computer device that has a driver status monitoring function and an alcohol detection function, and also has various network communication functions between the car navigation 21 via CAN (Controller Area Network), which is an in-vehicle network in the vehicle 2, and the ECU (Electronic Control Unit) in the vehicle 2, and the vehicle network 4 outside the vehicle 2.

[0017] The mobile phone terminal 23 is a mobile phone terminal such as a smartphone corresponding to the driver 24, and communicates via the network 3.

[0018] The driver 24 is the driver of the vehicle 2, and delivers the cargo 26 in accordance with the delivery plan output by the management server 11.

[0019] The cargo sensor 25 detects the type, quantity or volume of the cargo 26 loaded on the vehicle 2. If the cargo 26 is a packed object, an RFID reader corresponds thereto; if the cargo 26 is a liquid, a liquid level sensor corresponds thereto; and if the cargo 26 is a gas, a pressure gauge corresponds thereto, for example.

[0020] The cargo 26 is cargo delivered by the driver 24 using the vehicle 2. The form thereof is not limited to solid, liquid, gas or the like, as long as an appropriate cargo sensor 25 can be prepared.

[0021] [In-vehicle terminal] FIG. 2 shows the hardware configuration of an in-vehicle terminal 22 mounted in each of a plurality of delivery-managed vehicles 2.

[0022] The in-vehicle terminal 22, which is a computer device, includes an MPU (Micro-Processing Unit) 221 and a memory unit 226 including a ROM (Read Only Memory) such as a flash memory and a RAM (Random Access Memory), and the overall operation of the in-vehicle terminal is controlled by the MPU in accordance with a software program installed in the memory unit.

[0023] The in-vehicle terminal 22 further includes a first communication unit 224, a second communication unit 225, a camera unit 227, and an alcohol detection unit 228.

[0024] The first communication unit 224 is a communication section used when the in-vehicle terminal 22 communicates with the in-vehicle network 4.

[0025] The second communication unit 225 is a communication unit used when the vehicle terminal 22 communicates with the car navigation system 21 or other ECUs connected to the vehicle 2's CAN, etc.

[0026] The camera unit 227 is a camera for recording what happens when the driver 24 drives the vehicle 2. While it is usually intended for video recording, it is not prohibited to use it for still image capture only.

[0027] The alcohol detection unit 228 detects alcohol emitted from the human body, such as the driver 24. The alcohol detection unit 228 also works in conjunction with each ECU of the vehicle 2 to prevent the engine from starting if alcohol is detected, or to request the driver 24 to stop immediately if alcohol is detected while driving.

[0028] Figure 3 shows the software configuration of the vehicle terminal 22. The software program installed in the memory unit 226 is deployed to the memory unit and functions as the vehicle terminal management unit 2201, the first communication unit 2202, the second communication unit 2203, the imaging unit 2204, the drowsiness detection unit 2205, the alcohol detection unit 2206, the driver detection unit 2207, the driver identification unit 2208, the driving management unit 2209, the fault detection unit 2210, and the cargo management unit 2211.

[0029] The vehicle terminal management unit 2201 manages the entire vehicle terminal 22.

[0030] First communications unit 2202 communicates with vehicle network 4.

[0031] The second communication unit 2203 communicates with the car navigation system 21 and other ECUs connected to the CAN bus of the vehicle 2.

[0032] The imaging unit 2204 captures video or still images through the camera unit 227.

[0033] The drowsiness detection unit 2205 combines multiple videos or still images obtained from the imaging unit 2204 to detect that the driver 24 is feeling drowsy.

[0034] The alcohol detection unit 2206 detects the amount of alcohol from the driver 24, etc., through the alcohol detection unit 228.

[0035] The driver detection unit 2207 detects that a driver is present in the driver's seat from video or still images from the imaging unit 2204.

[0036] The driver identification unit 2208 identifies which driver it is when the driver detection unit 2207 detects a driver. Specifically, it may employ either a method of identification that combines video or still images from the imaging unit 2204, or a method of identification that uses personal belongings such as an IC card or authentication such as a password.

[0037] The driving management unit 2209 monitors the status of vehicle 2, such as whether it is in motion or stopped, based on the vehicle status obtained from the second communication unit 2203.

[0038] The fault detection unit 2210 detects that vehicle 2 is in a faulty state based on the vehicle status obtained from the second communication unit 2203.

[0039] The cargo management unit 2211 manages the status of the cargo 26 based on information from the cargo sensor 25 obtained from the second communication unit 2203. It can also manage the destination and estimated arrival time of the cargo 26 through the delivery plan.

[0040] Conversely, in the overall configuration of the delivery vehicle management system shown in Figure 1, network 3 is a network that provides access to the internet, mobile phone networks, etc. The mobile phone network of network 3 may include LTE (Long Term Evolution), 4G (fourth-generation mobile communication standard), or 5G (fifth-generation mobile communication standard), IP (Internet Protocol) network, as well as public network networks such as satellite communication networks, various WANs (Wide Area Networks), and dedicated network networks such as VoPN (Voice over Packet Network).

[0041] The vehicle network 4 in Figure 1 is a network for receiving ITS information from the ITS server 5 and for sending and receiving information with the vehicle 2. The ITS server 5 is a server for distributing ITS information. The ITS server 5 provides information such as travel time between interchanges, traffic congestion information and junction guidance (including parallel major general roads), and regulatory information due to accidents, broken-down vehicles, construction, disasters, weather conditions, etc. (road closures, lane restrictions, speed restrictions, chain restrictions, etc.) via ETC2.0 (5.8GHz band) multiplex broadcasting.

[0042] Legal Information Server 6 is a server that distributes information on laws and regulations necessary for the transportation industry, which serve as the basis for compliance.

[0043] Rest area 7 is a facility equivalent to a service area or parking area on a highway, and it transmits information such as the congestion status of the facility, the types of vehicles that can park, and the number of vehicles that can park, via network 3.

[0044] The refueling facility 8 is a facility capable of supplying fuel to vehicles 2, such as gas stations, and transmits information such as its congestion status and available vehicle types via the network 3.

[0045] Business Establishment 1 is the location where the management server 11 and call center 12 of this embodiment are installed, and is a specific location encompassing the management server 11, call center 12, operation manager terminals 13 for operation managers who use and / or operate multiple vehicles 2, operator terminals 14, LAN 15, vehicle gateway 16, and communication gateway 17, that is, a place where goods and services are produced or provided and where people and equipment are located. However, if LAN 15 is a WAN, each corner element within Business Establishment 1 is not limited to being in the same location.

[0046] The management server 11 manages delivery plans for multiple vehicles 2, monitors the delivery status of the vehicles 2 and other external factors, modifies the delivery plans as needed, and notifies the vehicles 2 and the call center 12 of the changes.

[0047] The call center 12 is a device for operators to exchange information with drivers 24, primarily via telephone, through mobile phone terminals 23, etc. However, given the current circumstances, telephone communication is not always necessary.

[0048] The operations manager terminal 13 is a terminal used by operations managers who are responsible for managing delivery plans and vehicle delivery status, which are necessary for those who manage vehicles and operate the transportation business. The operations manager terminal 13 primarily obtains necessary information from the management server 11.

[0049] The operator terminal 14 is a terminal for operators who perform duties at the call center 12.

[0050] LAN15 is a local area network within the business premises 1, connecting each element within business premises 1 to one another, and also connecting to external elements via the vehicle gateway 16 and the communication gateway 17.

[0051] The vehicle gateway 16 is a gateway device that mediates between the business premises 1 and the external vehicle network 4.

[0052] The communication gateway 17 is a gateway device that mediates between the business premises 1 and the external network 3. The communication gateway 17 may also include a combination of an IP-PBX (Internet Protocol Private Branch eXchange) that provides private branch exchange functionality for voice calls over a TCP-IP (Transmission Control Protocol - Internet Protocol) network, and a computer that controls the IP-PBX and generates automated voice messages.

[0053] [Information Processing Device] Figure 4 shows the hardware configuration of the management server 11, which is an information processing device.

[0054] The information processing device is a computer device that functions as a management server 11, and includes a CPU (Central Processing Unit) 111, a storage device 112, an input unit 113 and an output unit 114 which are interfaces for an administrator to manage the management server 11, and a communication unit 115, all connected to each other by an internal bus (not shown). Input information and the like are acquired by the management server 11 via the input unit 113 and the communication unit 115.

[0055] The storage device 112 can be, for example, RAM (Random Access Memory), HDD (Hard Disk Drive), SSD (Solid State Drive), or flash memory. These store various programs and data, and also serve as the CPU 111's workspace.

[0056] The input unit 113 includes a keyboard, mouse, touch panel, numeric keypad, etc., for inputting data.

[0057] The output unit 114 may include a display, touch panel, etc., for showing the status to administrators or other personnel who input data. The input unit 113 and output unit 114 may also include a USB (Universal Serial Bus) for connecting external devices, such as recording media.

[0058] The communication unit 115 communicates with each element within the business premises 1 via the LAN 15, and also communicates with the external network 3. The communication unit 115 communicates with the vehicle terminal 22 of the vehicle 2 via the vehicle network 4. The communication unit 115 receives ITS information from the ITS server 5.

[0059] The CPU 111 controls the management server 11 and the overall operation of the system, following the program of the operating system (OS) software installed in the storage device 112. The CPU 111 performs information processing according to various application software stored in the storage device 112, for example, according to information processing application software (hereinafter referred to as "information processing app").

[0060] Figure 5 shows the software configuration of the management server. The installed information processing application is deployed to the storage device 112, and the CPU 111 functions as the following functional units: management server management unit 1101, communication control unit 1102, timer unit 1103, information acquisition unit 1104, information storage unit 1105, change range identification unit 1106, route determination unit 1107, break content determination unit 1108, plan score calculation unit 1109, plan score evaluation unit 1110, delivery plan change unit 1111, delivery plan transmission unit 1112, stop detection unit 1113, and transmission request unit 1114, and holds a transmission schedule list 1115.

[0061] The management server management unit 1101 shown in Figure 5 manages the entire management server 11. The management server management unit 1101 includes the following functional module units: (1) A change occurrence determination module (change occurrence determination unit) TM that determines whether or not there has been a change in the delivery plan for vehicle 2, (2) When the change occurrence determination module TM determines that there has been a change in the delivery plan, the recommendation communication control module (recommendation communication control unit) KM sends a stop recommendation to the vehicle 2 (vehicle terminal 22) via the communication control unit 1102 and LAN 15 (vehicle gateway 16, vehicle network 4), (3) A status acquisition module unit (status acquisition unit) ZM that acquires status information indicating the current driving status of vehicle 2, (4) When the status information of vehicle 2 indicates that vehicle 2 is stopped, it can function as a calling module (calling unit) HM that controls the system to make a call to the mobile phone terminal 23 of the occupant riding in vehicle 2.

[0062] The recommended stopping location includes a recommended stopping location, which is determined based on changes in the delivery plan and relevant situational information. The recommended stopping location is determined in accordance with the law.

[0063] The calling module HM sends an instruction to the call center 12 via the calling request unit 1114 and LAN 15 to notify the mobile phone terminal 23 of the change in the delivery plan.

[0064] The communication control unit 1102 acquires ITS information and information on laws and regulations necessary for the transportation business from the ITS server 5 and the legal information server 6 via the vehicle gateway 16 and the communication gateway 17. The communication control unit 1102 can also acquire weather information and map information from a weather information server, a map information server, etc. (not shown) via the communication gateway 17. The map information server is operated by a map information provider, etc., and when it receives a predetermined command and location information, it transmits a map, route, and estimated travel time, etc. to the communication control unit 1102.

[0065] In this embodiment, the timer unit 1103 is a timer used to accumulate elements and conditions for changing the delivery plan for a certain period of time.

[0066] The information acquisition unit 1104 acquires information from the communication control unit 1102, such as traffic information from the ITS server 5, legal information server 6, information on legal revisions, business status, parking availability and congestion status for each vehicle type from rest facilities 7, and business status, refueling availability and congestion status for each vehicle type and fuel type from refueling facilities, and so on, as a management server 11.

[0067] The information storage unit 1105 stores the information acquired by the information acquisition unit 1104 in the storage device 112 in a predetermined format. In the storage device 112, map information is stored as a map database (map DB). The map DB stores map information for all of Japan or a predetermined region such as the Kanto region, which is used for route searching for delivery and for displaying maps. The map DB stores display map data that visualizes geographical features and roads, latitude and longitude data for identifying locations on Earth, and road data for route searching. The road data for route searching includes, for example, road attribute data that shows roads between intersections and intersection data that shows intersections. The road attribute data in the map information includes the distance data of the road as well as the travel time data for that road. The road attribute data may also include multiple travel time data corresponding to increases and decreases in traffic volume, congestion, etc., depending on the season and time of day.

[0068] The change scope identification unit 1106 is activated by the timer unit 1103 and identifies the scope to which the delivery plan changes will affect, according to the contents of the information storage unit 1105 at that time.

[0069] The route determination unit 1107 determines the delivery route for vehicle 2, using the information stored in the information storage unit 1105 as constraint information for the delivery plan identified by the change range identification unit 1106.

[0070] The break content determination unit 1108 determines the time and location of breaks along the route determined by the route determination unit 1107, including compliance conditions obtained from the legal information server 6.

[0071] The planning score calculation unit 1109 calculates the score of the delivery plan before the changes are finalized, which is output by the break content determination unit 1108. This score can be calculated using one or more indicators, such as travel distance, required time, and required cost, and multiple scores from different perspectives can be calculated for a single delivery route.

[0072] The planning score evaluation unit 1110 selects the best delivery plan using one of the following methods, such as the actual route or the score calculated by the planning score calculation unit 1109, or it automatically selects one delivery plan. This method may not only involve selecting the delivery plan with the highest planning score, but may also include functions to support manual decisions regarding delivery plans.

[0073] The delivery plan modification unit 1111 incorporates one delivery plan per vehicle, selected by the plan score evaluation unit 1110, into the operation as the official delivery plan.

[0074] The delivery plan transmission unit 1112 transmits the delivery plan, which has been finalized by the delivery plan modification unit 1111, to each individual driver. There are various methods for transmission, such as calling a mobile phone terminal 23 or displaying it on the car navigation screen 21, but in this embodiment, the nearest stop and scheduled stop time are transmitted to the vehicle terminal 22.

[0075] The vehicle stop detection unit 1113 checks whether vehicle 2 is in a stopped state based on information from the vehicle terminal 22's driving management unit 2209. If it determines that vehicle 2 is in a stopped state, it notifies the status acquisition module unit ZM of the management server management unit 1101 to that effect.

[0076] When the outgoing request unit 1114 receives a notification of a vehicle stopping from the outgoing module unit HM of the management server management unit 1101, it requests the call center 12 to make an outgoing call to the mobile phone terminal 23 corresponding to the stopped vehicle 2, and adds the identification information of the mobile phone terminal 23 to the outgoing call schedule list 1115.

[0077] The scheduled call list 1115 is a list of mobile phone terminals 23 to which the call request unit 1114 has made a call request. Upon receiving notification of the end of a call from the call center 12, the identification information of the target mobile phone terminal is removed from the scheduled call list 1115, thereby ensuring proper management (maintaining a situation where only mobile phone terminals that are in a call request state and whose call request has not yet been completed remain in the scheduled call list).

[0078] (Operation description) Figure 6 shows the overall operation sequence in this embodiment. In Figure 6, in step S001, vehicle 2-1 transmits information about vehicle 2-1 to the vehicle terminal 22-1. This includes vehicle driving information, fault information, and the status of the cargo 26 obtained from the cargo sensor 25, which are exchanged via the CAN of vehicle 2-1.

[0079] In step S002, the vehicle terminal 22-1 adds the information from the mobile phone terminal 23 to the information obtained in step S001 and transmits the information of the vehicle 2-1 and the mobile phone terminal 23 to the management server 11.

[0080] In addition, information can be transmitted from the vehicle side, such as in step S003, by making a call to the call center 12 from the mobile phone terminal 23 carried by the driver 24. In this case, in step S004, the call center 12 transmits the information obtained from the mobile phone terminal 23 in step S003 to the management server 11.

[0081] In step S005, rest facility 7 sends information such as congestion status and operating status to the management server.

[0082] In step S006, the refueling facility 8 transmits congestion status, operating status, etc. to the management server 11.

[0083] In step S007, the ITS server 5 sends ITS information to the management server 11.

[0084] In step S008, the legal information server 6 transmits information on legal revisions, etc., to the management server 11.

[0085] In step S009, the management server 11 stores the information acquired in steps S002 and S004 through S008 for a certain period of time.

[0086] In step S010, the management server 11 (change scope identification unit 1106) identifies the scope of changes to the delivery plan based on the information accumulated in step S009. Here, it is also possible to identify the "scope of changes to the delivery plan" as vehicles that the target vehicle is scheduled to receive cargo from, vehicles that are scheduled to hand over cargo to the target vehicle, and vehicles that are scheduled to be in the vicinity of the scheduled handover time, taking into account actual conditions.

[0087] In step S011, the management server 11 (route determination unit 1107) implements the necessary changes to the delivery plan. The details of this step are explained in detail in Figure 6, but it is a series of operations that involves creating multiple delivery plan options for the scope identified in step S010 where a delivery plan is needed, selecting one of the delivery plan options automatically or manually, and then finalizing the delivery plan.

[0088] In step S012, the management server 11 (management server management unit 1101) sends stop recommendation information to the vehicle terminals 22-1 and 22-2 installed in vehicles 2-1 and 2-2, which were identified in step S010 as requiring notification of a change in the delivery plan. This information includes the nearest stop location (stop recommendation location) and estimated arrival time, or just the stop location, in accordance with the revised delivery plan.

[0089] In step S013, the management server 11 indicates that it has received parking information from the vehicle terminal 22-1 installed in vehicle 2-1.

[0090] In step S014, the management server 11 requests the call center 12 to transmit detailed information about the change in the delivery plan to the mobile phone terminal 23-1 associated with the vehicle 2-1. Specifically, when the calling module (calling unit) HM of the management server 11 receives information that the vehicle has stopped, it controls the call center 12 to make a call to the mobile phone terminal 23-1.

[0091] In step S015, call center 12 makes a phone call to mobile phone terminal 23-1 with detailed information about the change in the delivery plan.

[0092] After the call on the mobile phone terminal 23 by the call center 12 has finished, in step S016, the call center 12 sends the call result to the management server 11. At this point, it is sufficient for the call center 12 to notify the management server 11 that communication regarding the change in the delivery plan has been completed, not limited to telephone calls.

[0093] Figure 7 shows a flowchart relating to the process from changing the delivery plan within the management server 11 to notifying the vehicle terminal 22. In Figure 7, step S101 starts the flowchart relating to the process from changing the delivery plan within the management server 11 to notifying the vehicle terminal 22, and then proceeds to step S102.

[0094] In step S102, the management server 11 awaits information on vehicle 2-1 and mobile phone terminal 23, information obtained from mobile phone terminal 23, congestion status and operating status of rest facilities 7, congestion status and operating status of refueling facilities 8, ITS information, legal revision information, etc., and then proceeds to step S103.

[0095] Step S103 checks if a certain amount of time has elapsed. If a certain amount of time has elapsed, the process proceeds to step S104; otherwise, it proceeds to step S102.

[0096] In step S104, the scope requiring changes to the delivery plan is identified, and the process proceeds to step S105.

[0097] In step S105, multiple routes are determined for each delivery plan, and the process proceeds to step S106.

[0098] In step S106, the details of rests and other activities are determined for each route, and the process proceeds to step S107.

[0099] In step S107, the score for the proposed delivery plan is calculated, and the process proceeds to step S108.

[0100] In step S108, one set of delivery plans is selected for each delivery plan before the change, and the process proceeds to step S109.

[0101] In step S109, the delivery plan selected in step S108 is incorporated into the delivery plan to finalize it, and the process proceeds to step S110.

[0102] In step S110, the nearest stop and estimated arrival time are sent to the vehicles whose delivery schedules are subject to change, and the process proceeds to step S111.

[0103] In step S111, the target mobile phone terminal is added to the call schedule list, and the process proceeds to step S112.

[0104] In step S112, the process shown in the flowchart in Figure 7 is terminated. However, since the flowchart in Figure 7 is the type of process that should be running continuously on the management server 11, the process will normally transition from step S112 to step S101.

[0105] Figure 8 shows a flowchart related to making a phone call regarding a changed delivery plan within the management server 11. In Figure 8, step S201 starts the flowchart related to making a phone call regarding a changed delivery plan within the management server 11, and then proceeds to step S202.

[0106] In step S202, the management server 11 checks if the scheduled outgoing call list 1115 is empty. If it is not empty, it proceeds to step S203. If it is empty, it proceeds to step S207.

[0107] In step S203, the management server 11 checks whether it has received stopping information from a vehicle listed in the scheduled transmission list 1115. If it has received the information, it proceeds to step S204. If it has not received the information, it proceeds to step S203.

[0108] In step S204, the management server 11 requests the call center 12 to make a call to the mobile phone terminal associated with the vehicle that sent the stop request, and the process proceeds to step S205.

[0109] In step S205, the management server 11 checks whether it has received information from the call center 12 regarding whether the call was successful. If it has received information, it proceeds to step S206; otherwise, it proceeds to step S203. Here, if it has not received information, it may proceed to step S204 with a limited number of attempts to make the call multiple times.

[0110] In step S206, the management server 11 removes the information of the mobile phone terminal that successfully made a call in step S205 from the call schedule list 1115 and proceeds to step S202.

[0111] In step S207, the processing shown in the flowchart in Figure 8 is terminated. However, since the flowchart in Figure 8 is the type of processing that should be running at all times on the management server 11, the process will normally transition from step S207 to step S201.

[0112] (Explanation of effects) This embodiment allows for changes to the delivery plans of affected vehicles in response to changes in the delivery plan of one vehicle. Compliance can also be ensured during this process. Furthermore, since drivers are only informed of stopping information while driving, and detailed information about the delivery plan change is transmitted via mobile phone terminal 23 when the vehicle is stopped, compliance among drivers while driving is also possible.

[0113] In this embodiment, the communication unit requiring the vehicle to stop has mainly been described in terms of making a phone call. However, this can be applied not only to making phone calls but also to any requirement that requires the user to stare at the screen of a mobile phone or similar device.

[0114] In this embodiment, vehicle stop detection is not limited to stop detection based on the delivery plan. This is because stop detection is performed based on the vehicle's driving conditions. Therefore, even if the vehicle is driving in a manner that deviates from the delivery plan, it is possible to detect that the vehicle has stopped, and when a stop is detected, it is possible to respond to the driver of the vehicle by using a mobile phone terminal (for example, by having a conversation via mobile phone terminal regarding a new delivery, or by asking about the deviation from the delivery plan).

[0115] According to this embodiment, the following items 1 to 7 become possible. 1. The system consists of a management server 11, a call center 12, and two vehicles, with each vehicle equipped with a vehicle terminal and a cargo sensor 25, and the driver 24 of each vehicle carrying a mobile phone terminal 23. The management server 11 manages multiple delivery plans for each vehicle 2, and based on the relationships between these plans, it is possible to simultaneously modify multiple delivery plans. 2. Regarding the relationship of the delivery plan, it is possible to identify the following vehicles as "vehicles subject to change in the delivery plan": vehicle 2-1 which is scheduled to receive the cargo, vehicle 2 which is scheduled to hand over the cargo to the vehicle in question, and vehicle 2-2 which is scheduled to be nearby at the scheduled handover time, taking into account actual conditions. 3. Prior to changing a delivery plan, it is possible to output multiple delivery plan options for each individual delivery plan. 4. It is possible to automatically or manually select one of multiple delivery plan options and confirm the change to the delivery plan. 5. When making changes to the delivery plan, we can receive and reflect the latest legal information. 6. The system consists of a management server 11, a call center 12, and a vehicle 2. Vehicle 2 is equipped with an in-vehicle terminal and a cargo sensor 25, which allows for the management of the vehicle's driving status. In a configuration where the driver 24 of vehicle 2 carries a mobile phone terminal 23, when the management server 11 changes the delivery plan, it notifies the vehicle 2 of the minimum information necessary until it stops while it is in motion. Upon detection of vehicle 2 stopping by the management server 11, it can notify vehicle 2 or the mobile phone terminal 23 carried by the driver of vehicle 2 of the detailed information regarding the change in the delivery plan. 7. When notifying customers of detailed information regarding changes to the delivery plan, it is possible to use telephone services, such as a call center 12. [Explanation of symbols]

[0116] 1 office 2,2-1 Vehicle 3 Network 4. Vehicle Network 5 ITS Servers 6. Legal Information Server 7 Rest facilities 7. Fueling facilities 8. Fueling facilities 11 Management Server 12 Call Center 13. Operation Manager Terminal 14 Operator terminal 15 LAN 16 Vehicle Gateway 17. Communication Gateway 21 Car Navigation 22. In-vehicle terminals 22-1, 22-2 Automotive terminals 23 Mobile phone terminals 24 Driver 25. Cargo Sensor 26. Cargo 224 First Communications Unit 225 Second Communication Unit 226 Memory section 227 Camera Unit 228 Alcohol detection unit 1101 Management Server Management Department 1102 Communication Control Unit 1103 Timer section 1104 Information acquisition department 1105 Information Storage Unit 1106 Identifying the scope of changes 1107 Route Determination Section 1108 Break etc. Content Determination Department 1109 Planning Score Calculation Department 1110 Planning Score Evaluation Department 1111 Delivery Plan Change Department 1112 Delivery Plan Transmission Department 1113 Stop detection unit 1114 Outgoing Request Section 1115 Scheduled Broadcast List 2201 Vehicle Terminal Management Department 2202 First Communications Department 2203 Second Communications Department 2204 Imaging Department 2205 Drowsiness detection unit 2206 Alcohol detection unit 2207 Driver detection unit 2208 Driver identification unit 2209 Operation Management Department 2210 Fault detection unit 2211 Cargo Management Department

Claims

1. An information processing device for processing information in a vehicle delivery plan, A change occurrence determination unit that determines whether or not there has been a change in the vehicle delivery plan, When the change occurrence determination unit determines that there has been a change in the delivery plan, the recommendation communication control unit sends a stop recommendation to the vehicle, A status acquisition unit that acquires status information indicating the current driving status of the vehicle, When the status information of the vehicle indicates that the vehicle is stopped, the calling unit controls the system to make a call to the mobile phone terminal of the occupant in the vehicle. An information processing device characterized by comprising:

2. The information processing device according to claim 1, characterized in that the stop recommendation includes a stop recommendation location, which is a location where stopping is recommended, determined based on the delivery plan and the status information.

3. The information processing device according to claim 2, characterized in that the stop recommendation location is a location determined in accordance with laws and regulations.

4. The information processing device according to claim 1, characterized in that the calling unit sends an instruction to the call center to notify the mobile phone terminal of the change in the delivery plan.

5. An information processing method performed by an information processing device that processes information in a vehicle delivery plan, A change determination step to determine whether or not there has been a change in the vehicle delivery plan, If the change occurrence determination step determines that there has been a change in the delivery plan, the recommendation communication control step involves sending a stop recommendation to the vehicle, advising it to stop. A status acquisition step to acquire status information indicating the current driving status of the vehicle, If the status information of the vehicle indicates that the vehicle is stopped, the calling step involves controlling the system to make a call to the mobile phone terminal of the occupant in the vehicle. An information processing method characterized by including

6. A computer installed in an information processing device that processes information in vehicle delivery plans, A change determination step to determine whether or not there has been a change in the vehicle delivery plan, If the change occurrence determination step determines that there has been a change in the delivery plan, the recommendation communication control step involves sending a stop recommendation to the vehicle, advising it to stop. A status acquisition step to acquire status information indicating the current driving status of the vehicle, If the status information of the vehicle indicates that the vehicle is stopped, the calling step involves controlling the system to make a call to the mobile phone terminal of the occupant in the vehicle. A program to execute.

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