Information processing device, information processing method, program, and information processing system

Abstract

The purpose is to enable users who are family members or others responsible for providing care to easily select a provider of appropriate care services in order to balance their work with providing care for the person they are caring for. [Solution] The system includes a communication unit that receives information about the user's work style and information about the care provided by the user from the user terminal; a business information storage unit that stores business information and information about the care services provided by the business in association with each other; a business search unit that searches for a business to propose to the user based on search conditions based on the information about the user's work style and the information about the care provided by the user received by the communication unit and the information stored in the business information storage unit; and a screen generation unit that generates screen information for a screen that presents information about multiple businesses found by the business search unit to the user.

Description

[[Technical Field]]

[0001] The present invention relates to an information processing apparatus, an information processing method, a program, and an information processing system. [[Background Art]]

[0002] In recent years, with regard to nursing care services for which demand has increased due to the impact of the accelerating declining birthrate and aging population, systems that provide information on providers that offer nursing care services and the content of such services are known.

[0003] Patent Document 1 describes a system that automatically diagnoses whether a person is a subject requiring nursing care or support, and provides information necessary for nursing care services, applications, and the like. [[Outline of the Invention]] [[Problem to be Solved by the Invention]]

[0004] However, according to the conventional technology, there has been a problem that a user who is a family member or the like of a subject requiring nursing care or support cannot easily grasp a provider that provides an appropriate nursing care service in order for the user to balance their work with nursing care for the subject.

[0005] The present invention has been made in view of the above, and an object of the present invention is to enable a user who is a family member or the like of a subject requiring nursing care or the like to easily grasp a provider that provides an appropriate nursing care service so that the user can balance their work with nursing care for the subject. [[Means for Solving the Problem]]

[0006] To solve the above-mentioned problems and achieve the objective, the present invention comprises: a communication unit that receives from a user terminal information relating to the user's work style and information relating to the care provided by the user, included in the response information; a business information storage unit that stores business information and information relating to the care services provided by the business; a business search unit that searches for a business to propose to the user based on search conditions based on the information relating to the user's work style and the information relating to the care provided by the user received by the communication unit and information stored in the business information storage unit; and a screen generation unit that generates screen information for a screen that presents information of a plurality of businesses found by the business search unit to the user. [Effects of the Invention]

[0007] According to the present invention, users who are family members or others of those receiving care can easily identify businesses that provide appropriate care services in order to balance their work with providing care for the person receiving care. [Brief explanation of the drawing]

[0008] [Figure 1] Figure 1 is a diagram illustrating the outline of the business and services in the first embodiment. [Figure 2] Figure 2 is an overall configuration diagram showing an example of an information processing system according to the first embodiment. [Figure 3] Figure 3 is a hardware configuration diagram showing examples of a user terminal, supervisor terminal, business operator terminal, and information processing device according to the first embodiment. [Figure 4] Figure 4 is a functional block diagram showing examples of each terminal according to the first embodiment. [Figure 5] Figure 5 is a functional block diagram showing an example of an information processing device according to the first embodiment. [Figure 6] Figure 6 shows an example of user information. [Figure 7] Figure 7 shows an example of information on work-life balance support systems. [Figure 8]Figure 8 shows an example of corporate system information. [Figure 9] Figure 9 shows an example of usage history information. [Figure 10] Figure 10 shows an example of business information. [Figure 11] Figure 11 is a flowchart showing an example of the information processing procedure according to the first embodiment. [Figure 12] Figure 12 shows an example of items included in the response information. [Figure 13] Figure 13 is a flowchart illustrating the general flow of the process for generating a compatibility plan. [Figure 14] Figure 14 is a flowchart detailing the process for generating a compatibility plan. [Figure 15] Figure 15 shows an example of the first screen of the work-life balance plan presentation screen. [Figure 16] Figure 16 shows an example of the second screen of the work-life balance plan presentation screen. [Figure 17] Figure 17 shows an example of the third screen of the work-life balance plan presentation screen. [Figure 18] Figure 18 is a flowchart showing an example of an information processing procedure related to a modified version of the first embodiment. [Figure 19] Figure 19 shows an example of an interview record screen for entering interview records. [Figure 20] Figure 20 shows an example of a work-life balance plan presentation screen that displays the revised work-life balance plan. [Figure 21] Figure 21 is a flowchart showing an example of the information processing procedure according to the second embodiment. [Figure 22] Figure 22 shows an example of system information that reflects updated system information. [Figure 23] Figure 23 is a flowchart showing an example of the process for updating work-life balance plans based on changes in the system. [Figure 24] Figure 24 is a flowchart showing an example of the information processing procedure according to the third embodiment. [Figure 25]FIG. 25 is a diagram illustrating another example of items included in response information. [Figure 26] FIG. 26 is a diagram illustrating an example of information relating to a user's work style and information relating to nursing care. [Figure 27] FIG. 27 is a diagram illustrating an example of an additional screen added to a compatibility plan presentation screen. [Figure 28] FIG. 28 is a flowchart illustrating an example of the flow of search condition generation processing. [Figure 29] FIG. 29 is a diagram illustrating an example of a search condition generated by a search condition generation unit. [Figure 30] FIG. 30 is a flowchart illustrating an example of an information processing procedure according to a modification of the third embodiment. [Figure 31] FIG. 31 is a diagram illustrating an example of compatibility system information and corporate system information. [Figure 32] FIG. 32 is a diagram illustrating an example of a compatibility plan presentation screen including priority order information. [Figure 33] FIG. 33 is a flowchart illustrating an example of an information processing procedure according to a fourth embodiment. [Figure 34] FIG. 34 is a diagram illustrating an example of a selection screen. [Figure 35] FIG. 35 is a diagram illustrating an example of an application screen. [Figure 36] FIG. 36 is a diagram illustrating an example of provider information according to the fourth embodiment. [Figure 37] FIG. 37 is a flowchart illustrating an example of an information processing procedure according to a fifth embodiment. [Figure 38] FIG. 38 is a diagram illustrating an example of demand information. DESCRIPTION OF EMBODIMENTS

[0009] (First Embodiment) FIG. 1 is a diagram for explaining the outline of business and services in the first embodiment.

[0010] First, let's explain the business overview shown in Figure 1(a). As shown in Figure 1(a), the service realized by this embodiment is provided to client companies and their employees (users). Companies are provided with information on recommended systems and environments that enable users to balance work with caregiving or support. Users are also provided with information on work-life balance plans (hereinafter referred to as "work-life balance plans") that allow them to find fulfillment in their work while providing caregiving or support (hereinafter referred to as "caregiving"), as well as information on caregiving providers, etc. This information is provided to companies and users from an information processing device managed by an intermediary company that has concluded a contract with the company for this service.

[0011] As shown in Figure 1(a), users apply for care services (care services) through an intermediary based on the information provided, and the intermediary arranges and applies for the services with care service providers (hereinafter referred to as "providers") with whom they have a partnership. In addition, the providers who receive the applications provide care support to the users.

[0012] Next, we will explain items (1) to (6) of the service flow shown in Figure 1(b). Note that the processing performed by the intermediary below is executed by an information processing device managed by the intermediary.

[0013] (1) The user transmits information about their work frequency and family members requiring care (care recipients or those receiving care) to the intermediary. The transmitted information is stored in a database (DB) or similar device owned by the information processing device.

[0014] (2) The intermediary will present the user with a suitable work-life balance plan (plan proposal) based on the registered information and various information related to caregiving.

[0015] (3) The intermediary asks the user's supervisor at the company to meet with the user. The meeting with the user may be, for example, a one-on-one meeting. The user and the supervisor will confirm the plan and make adjustments to its contents during the meeting.

[0016] (4) After the interview, the supervisor will send the interview content and the revised work-life balance plan to the intermediary agency.

[0017] (5) The intermediary will request the business operator to evaluate the work-life balance plan.

[0018] (6) Care professionals belonging to the service provider shall evaluate the contents of the work-life balance plan for which an evaluation has been requested and provide feedback on the evaluation results to the intermediary. In this case, the care professionals shall provide consultation to the intermediary through face-to-face meetings as needed.

[0019] Thus, the service according to this embodiment provides action plans and support environments necessary for balancing work and caregiving, tailored to the user's situation, as well as support for designing work-life balance systems tailored to the company's situation.

[0020] Figure 2 is an overall configuration diagram showing an example of an information processing system 1 according to the first embodiment. The information processing system 1 of this embodiment is constructed by a user terminal 10, a supervisor terminal 20, a business operator terminal 30, and an information processing device 40.

[0021] The user terminal 10, supervisor terminal 20, and business operator terminal 30 (hereinafter sometimes referred to as "each terminal") are terminals used by the user, the user's supervisor, and the business operator, respectively, to receive the services according to this embodiment. The information processing device 40 is a server or other device managed by the intermediary shown in Figure 1, and performs information processing related to balancing work and caregiving.

[0022] The user terminal 10, the supervisor terminal 20, the carrier terminal 30, and the information processing device 40 can communicate via a communication network 50. The communication network 50 is constructed using the Internet, a mobile communication network, a LAN (Local Area Network), etc. The communication network 50 may include not only wired communication but also wireless communication networks such as 3G (3rd Generation), WiMAX (Worldwide interoperability for Microwave Access), LTE (Long Term Evolution), and 5G (5th Generation). In addition, the user terminal 10, the supervisor terminal 20, the carrier terminal 30, and the information processing device 40 can also communicate using short-range communication technologies such as NFC (Near Field Communication) (registered trademark).

[0023] <Hardware Configuration> Figure 3 is a hardware configuration diagram showing an example of a user terminal 10, a supervisor terminal 20, a business terminal 30, and an information processing device 40 according to the first embodiment. In Figure 3, the configuration of each piece of hardware (hereinafter sometimes referred to as "each piece of hardware") of the user terminal 10, supervisor terminal 20, business terminal 30, and information processing device 40 is indicated by a common code in the 500 series. Each piece of hardware can be implemented as a PC, server, smartphone, tablet terminal, etc. Furthermore, the information processing device 40 may be configured to implement the various functions described later distributed across multiple computers. In addition, the information processing device 40 may be a server computer located in a cloud environment or a server located in an on-premises environment.

[0024] Each piece of hardware includes a CPU (Central Processing Unit) 501, ROM (Read Only Memory) 502, RAM (Random Access Memory) 503, HDD (Hard Disk Drive) 504, HDD controller 505, display I / F (interface) 506, communication I / F 507, sensor I / F 508, sound input / output I / F 509, input I / F 510, media I / F 511, DVD (Digital Versatile Disk)-RW drive 512, and bus line 513.

[0025] Of these components, the CPU 501 controls the operation of the entire hardware. The ROM 502 stores the program used to drive the CPU 501. The RAM 503 is used as the work area for the CPU 501. The HDD 504 stores various data such as programs. The HDD controller 505 controls the reading or writing of various data to the HDD 504 according to the control of the CPU 501.

[0026] The display I / F 506 is an interface for connecting a display 506a that displays various information such as cursors, menus, windows, text, or images. The communication I / F 507 is an interface for data communication using the communication network 50. The sensor I / F 508 is an interface for connecting various sensors.

[0027] The audio input / output interface 509 is an interface for connecting speaker 509a and microphone 509b. The input interface 510 is an interface for connecting input devices such as keyboard 510a and mouse 510b. Here, keyboard 510a is a type of input means equipped with multiple keys for inputting characters, numbers, and various instructions. Mouse 510b is a type of input means for selecting and executing various instructions, selecting processing targets, and moving the cursor.

[0028] The media interface 511 controls the reading or writing (storage) of data to or from the recording medium 511a, such as flash memory.

[0029] The DVD-RW drive 512 controls the reading or writing of various types of data to a DVD-RW 512a, which is an example of a removable recording medium. Each piece of hardware may also be configured to control the reading or writing (storage) of data to or from an external PC (Personal Computer) or external device connected via wired or wireless means such as Wi-Fi (Wireless Fidelity).

[0030] Note that the DVD-RW drive 512 may be replaced with a DVD-R drive or the like. Also, each piece of hardware may be built by a single computer, or each part (function, means, or storage unit) may be divided and arbitrarily assigned to multiple computers.

[0031] Figure 4 is a functional block diagram showing examples of each terminal according to the first embodiment. Here, we will describe the characteristic functions of each terminal in this embodiment.

[0032] <Functional Configuration of Each Device> As shown in Figure 4(a), the user terminal 10 has a UI (User Interface) unit 100, a communication unit 101, and a display control unit 102. Each of these units is a function or means of functioning, which is realized by any of the components shown in Figure 3 operating according to instructions from the CPU 501 in accordance with a program deployed from the HDD 504 onto the RAM 503.

[0033] (Functional configuration of user terminal 10) Next, we will describe each component of the user terminal 10.

[0034] The UI unit 100 is primarily implemented by commands from the CPU 501 shown in Figure 3, as well as the keyboard 510a and mouse 510b, and accepts various inputs from the user.

[0035] The communication unit 101 transmits and receives various data (or information) with other terminals, devices, or systems via the communication network 50.

[0036] The display control unit 102 causes the display unit, which is an example of a display unit, to display various images and screens.

[0037] The user terminal 10 accesses the information processing device 40 using, for example, an application provided by an intermediary, to send user input information and receive information from the information processing device 40. This application may be, for example, a web application used in a web browser, a PC application that runs on a PC, or a smartphone application that runs on a smartphone.

[0038] As shown in Figure 4(b), the supervisor terminal 20 has a UI unit 200, a communication unit 201, and a display control unit 202. Also, as shown in Figure 4(c), the carrier terminal 30 has a UI unit 300, a communication unit 301, and a display control unit 302. Since these have the same functional configuration as the user terminal 10, their explanation will be omitted.

[0039] <Functional Configuration of Information Processing Devices> Figure 5 is a functional block diagram showing an example of an information processing device 40 according to the first embodiment. Here, we will describe the characteristic functions of the embodiment of the present invention among the functions performed by the information processing device 40.

[0040] As shown in Figure 5, the information processing device 40 includes a communication unit 400, an authentication unit 401, a screen generation unit 402, a compatibility plan generation unit 403, a workflow support unit 404, a compatibility plan update unit 405, an update notification unit 406, a search condition generation unit 407, a carrier search unit 408, a priority generation unit 409, a distribution information generation unit 410, and a demand information aggregation unit 411. Each of these units is a function or means of functioning, realized by any of the components shown in Figure 3 operating according to instructions from the CPU 501 in accordance with a program deployed from the HDD 504 onto the RAM 503.

[0041] Furthermore, the information processing device 40 has a user information storage unit 450, a work-life balance system information storage unit 451, a corporate system information storage unit 452, a usage history information storage unit 453, a work-life balance plan information storage unit 454, an interview information storage unit 455, a business operator information storage unit 456, and a demand information storage unit 457, all constructed using the HDD 504 shown in Figure 3.

[0042] (Functional configuration of each information processing device) Next, we will describe each component of the information processing device 40.

[0043] The communication unit 400 transmits and receives various data (or information) with other terminals, devices, or systems via the communication network 50.

[0044] The authentication unit 401 processes the authentication information that the user sends via the user terminal 10 and controls the user's sign-in.

[0045] The screen generation unit 402 generates screen information for an input screen for inputting response information, including information about the user's work style and information about the care the user provides, as well as screen information for a work-life balance plan presentation screen that presents a work-life balance plan to the user. The screen generation unit 402 also generates screen information for a screen showing businesses found by the business search unit 408, a selection screen for the user to choose a business, and a screen for applying for care services. The screen information generated by the screen generation unit 402 only needs to be information necessary to display the screen on the user terminal 10, and may include, for example, an HTML (Hyper Text Markup Language) document that can be read by the web browser on the user terminal 10, and image information that shows the screen.

[0046] The work-life balance plan generation unit 403 generates a work-life balance plan that includes information on work-life balance systems, company systems, care services, etc., that the user will use, based on the user's response information and information stored in the work-life balance system information storage unit 451, the company system information storage unit 452, and the usage history information storage unit 453.

[0047] Workflow Support Unit 404 assists in executing the workflow for meetings between users and their supervisors. Specifically, Workflow Support Unit 404 provides support for the meeting workflow, such as obtaining information about the user's supervisor and generating a meeting plan.

[0048] The Work-Life Balance Plan Update Unit 405 updates work-life balance plans based on changes in the system. For example, the Work-Life Balance Plan Update Unit 405 updates work-life balance plans that utilize a system with a set end date by updating the system to a successor system.

[0049] The update notification unit 406 notifies users associated with the work-life balance plan updated by the work-life balance plan update unit 405 of the updated work-life balance plan.

[0050] The search condition generation unit 407 generates search conditions for businesses based on the user's response information. Specifically, the search condition generation unit 407 generates a search formula (search condition) for searching for businesses using information such as the user's desired work style and the place of residence of the person receiving care.

[0051] The business search unit 408 searches for businesses to suggest to the user based on the search conditions generated by the search condition generation unit 407 and the business information stored in the business information storage unit 456.

[0052] The priority generation unit 409 generates priority information for multiple businesses found by the business search unit 408. Specifically, the priority generation unit 409 generates priority information based on information such as the cost of care and the location of care facilities.

[0053] The distribution information generation unit 410 generates distribution information to be distributed to service providers based on information about the service provider selected by the user as the provider to which the user will apply for care services. The distribution information includes information about the service provider and care services that the user will apply for.

[0054] The demand information aggregation unit 411 aggregates information regarding the demand for long-term care services (demand information). Specifically, the demand information aggregation unit 411 aggregates information regarding demand by region and by type of long-term care service based on the responses of each user.

[0055] The user information storage unit 450 stores and retrieves user information (such as the user's affiliation and supervisor) for each user. Figure 6 shows an example of user information. In this example, the user information includes each user's user ID, password, username, employee ID, affiliated company, affiliated department, job title, and supervisor information. Note that the user ID may be the same as the employee ID.

[0056] The work-life balance system information storage unit 451 stores and retrieves information on work-life balance systems (systems and services available for caregiving, etc.) related to balancing work and caregiving. Figure 7 shows an example of work-life balance system information. In the example in Figure 7(a), the work-life balance system information includes information on the type of system, the municipality that has the system, and the conditions for using the system for each system. In the example in Figure 7(b), the work-life balance system information includes information on the prefecture or city where the comprehensive support center in each region is located, as well as the area it is responsible for.

[0057] The Corporate System Information Storage Unit 452 stores and retrieves information (corporate system information) about each company's corporate systems (systems that can be used to balance work and caregiving). Figure 8 shows an example of corporate system information. In this example, the corporate system information includes information such as the conditions for using the system, the application method, the system description, and the start date of the system for each system. The Corporate System Information Storage Unit 452 stores such corporate system information, for example, for each company.

[0058] The usage history information storage unit 453 stores and retrieves information (usage history information) that associates the response information entered by each user to generate a work-life balance plan with the actual information on work-life balance systems and care services used by each user in their work-life balance plan. Figure 9 shows an example of usage history information. In this example, the usage history information includes information on occupation, type of care, plan formulation date, care recipient level, company usage system, place of residence, external usage system, and care services used.

[0059] The work-life balance plan information storage unit 454 stores and retrieves work-life balance plans generated by the work-life balance plan generation unit 403. The work-life balance plan information storage unit 454 also stores and retrieves work-life balance plans revised during meetings between the user and their supervisor, and work-life balance plans updated by the work-life balance plan update unit 405. The work-life balance plan information storage unit 454 may also perform data backups and version control each time the work-life balance plan data is modified or updated.

[0060] The interview information storage unit 455 stores and retrieves information about interviews between the user and their supervisor.

[0061] The business information storage unit 456 stores and retrieves information (business information) that associates information about the business operator with information about the care services provided by the business operator. Figure 10 shows an example of business information. In this example, the business information includes business ID, business name, care category, service area, cost for each level of care required, and whether or not it is covered by long-term care insurance.

[0062] The demand information storage unit 457 stores and retrieves the demand information compiled by the demand information aggregation unit 411.

[0063] Next, the information processing flow of this embodiment will be explained with reference to Figure 11. Figure 11 is a flowchart showing an example of the information processing procedure according to the first embodiment.

[0064] First, the UI unit 100 of the user terminal 10 receives a sign-in request from the user (step S100), and the communication unit 101 transmits the authentication information (user ID and password) entered by the user to the information processing device 40 (step S101). The communication unit 400 of the information processing device 40 receives the authentication information, and the authentication unit 401 authenticates the user based on the received authentication information. If authentication is successful, the screen generation unit 402 generates screen information for the input screen where the user can enter their response information. The authentication unit 401 authenticates the user based on the authentication information (for example, the user ID and password shown in Figure 6) contained in the user information read by the user information storage unit 450.

[0065] Next, the communication unit 400 of the information processing device 40 transmits screen information of the input screen to the user terminal 10 (step S102), and the display control unit 102 of the user terminal 10 displays the input screen on the display unit based on the screen information of the input screen received by the communication unit 101 (step S103).

[0066] Figure 12 shows examples of items included in the response information. Figure 12(a) shows items related to the user's desired work style, etc. (items for answering information about the user's work style), and Figure 12(b) shows items related to the user's caregiving style, etc. (items for answering information about the caregiving the user provides). The user uses the input screen displayed on the display unit of the user terminal 10 to input information about their work style and caregiving as response information, for example, by referring to the input data candidates (or examples) and notes shown in Figure 12.

[0067] Information regarding the user's work style is information used to identify the user's desired work style, and as shown in Figure 12(a), it includes, for example, work type, days of the week the user is available to come to work, working hours, and work content. Information regarding the user's work style may also be information used to identify the user's current work style.

[0068] User care information is information used to identify the type of care the user provides, and as shown in Figure 12(b), it includes, for example, the type of care, whether there are relatives who can share care, information about family members who can share care, and the level of care required. Note that care information may include the type of care the user is currently providing or the type of care they plan to provide in the future.

[0069] Next, the UI unit 100 of the user terminal 10 receives input of response information regarding work style and caregiving (step S104), and the communication unit 101 transmits the input response information to the information processing device 40 (step S105). The communication unit 400 of the information processing device 40 receives the response information, which includes information regarding work style and information regarding caregiving, and the work-life balance plan generation unit 403 generates a work-life balance plan based on the response information and the information stored in the work-life balance system information storage unit 451, the company system information storage unit 452, and the usage history information storage unit 453 (step S106). The generated work-life balance plan is stored in the work-life balance plan information storage unit 454. The work-life balance plan generation unit 403 may generate a work-life balance plan using all the information stored in the above-mentioned storage units, or it may generate a work-life balance plan using at least one of the information stored in the above-mentioned storage units. The response information received by the communication unit 400 includes information about work styles and information about caregiving, but it does not necessarily need to be received at the same time; it may be received from the user terminal 10 at different times. In other words, it is sufficient for the communication unit 400 to receive response information containing information about work styles and response information containing information about caregiving.

[0070] When corporate system information is used to generate a work-life balance plan, the corporate system information storage unit 452 reads out the corporate system information of the company to which the user belongs (for example, the information shown in Figure 8) based on the user information read out by the user information storage unit 450.

[0071] When usage history information is used to generate a work-life balance plan, the usage history information storage unit 453 reads the usage history information of the company to which the user belongs (for example, the information shown in Figure 9) based on the user information read by the user information storage unit 450.

[0072] Next, the screen generation unit 402 of the information processing device 40 generates screen information for a screen (work-life balance plan presentation screen) to present the work-life balance plan to the user (step S107), and sends the URL (Uniform Resource Locator) of the work-life balance plan presentation screen to the user terminal 10 (step S108). The communication unit 101 of the user terminal 10 acquires the screen information of the work-life balance plan presentation screen using the received URL (step S109), and the display control unit 102 displays the work-life balance plan presentation screen on the display unit based on the acquired screen information of the work-life balance plan presentation screen (step S110).

[0073] Figure 13 is a flowchart illustrating the general flow of the work-life balance plan generation process. First, if a work-life balance plan similar to the user's job type has already been created (Step 120: Yes), the process proceeds to Step S121. Also, if the system used in the existing work-life balance plan is still in effect (Step S121: Yes), the process proceeds to Step S122.

[0074] On the other hand, if a work-life balance plan similar to the user's job type has not already been created (Step 120: No), or if the system used in the existing work-life balance plan is no longer valid (Step S121: No), the process proceeds to Step S123.

[0075] If the process proceeds to step S122, the compatibility plan generation unit 403 creates a compatibility plan based on the existing compatibility plan (step S122), and if the process proceeds to step S123, it creates a new compatibility plan (step S123).

[0076] Furthermore, the work-life balance plan generation unit 403 determines whether there is a work-life balance plan corresponding to the job type, based on the job type information contained in the user information read by the user information storage unit 450, from among the work-life balance plans stored by the usage history information storage unit 453. In addition, the work-life balance plan generation unit 403 determines whether the system is still in effect, based on the information stored by the corporate system information storage unit 452. In this case, the corporate system information is assumed to include information on the end date of each system.

[0077] Figure 14 is a detailed flowchart of the process for generating a work-life balance plan. First, the work-life balance plan generation unit 403 determines whether or not to generate a work-life balance plan based on an existing work-life balance plan (step S130). If a work-life balance plan is to be generated based on an existing work-life balance plan (step S130: Yes), the work-life balance plan generation unit 403 generates a work-life balance plan by modifying the existing work-life balance plan based on the existing work-life balance plan and the user's response information (step S131).

[0078] For example, if an existing work-life balance plan utilizes the system of City E, and the user has a resident registration in City X, the work-life balance plan generation unit 403 modifies the plan to add the use of the "Healthy Housing Subsidy System" shown in Figure 7.

[0079] On the other hand, if a work-life balance plan is not generated based on an existing work-life balance plan (step S130: No), the work-life balance plan generation unit 403 selects a work style based on the desired work style information included in the user's response information (step S132), and modifies the work style based on the caregiving style information included in the user's response information (step S133). For example, if the user's caregiving style is "in a facility," the work style is modified to "commuting to the office," and if the user's caregiving style is "at home (living together)," the work style is modified to "teleworking."

[0080] Furthermore, if the user's response information indicates that a change in job type is permitted (step S134: Yes), the work-life balance plan generation unit 403 changes the job type to match the selected and modified work style (step S135). On the other hand, if the user's response information does not indicate that a change in job type is permitted (step S134: No), the process proceeds to step S136.

[0081] Then, the work-life balance plan generation unit 403 creates a weekly work model and a list of available systems based on the created work-life balance plan (step S136). In addition, the work-life balance plan generation unit 403 may generate the work-life balance plan by referring to work-life balance system information as shown in Figure 7, company system information as shown in Figure 8, usage record information as shown in Figure 9, and business operator information as shown in Figure 10, and summarizing this information.

[0082] Next, with reference to Figures 15 to 17, the work-life balance plan presentation screen 610 displayed on the user terminal 10 will be described. In this example, the work-life balance plan presentation screen 610 has three screens: the first screen to the third screen. Figure 15 shows an example of the first screen of the work-life balance plan presentation screen 610, Figure 16 shows an example of the second screen of the work-life balance plan presentation screen 610, and Figure 17 shows an example of the third screen of the work-life balance plan presentation screen 610.

[0083] As shown in Figures 15 to 17, each screen of the work-life balance plan presentation screen 610 displays user information (user name, department, job title) and also has a screen change button 611 and an Export button 612. The user can press these buttons using the mouse 510b or the like on the user terminal 10. The user can switch between the first to third screens by pressing the screen change button 611. The user can also download the data from the work-life balance plan presentation screen 610 as a file by pressing the Export button 612.

[0084] As shown in Figure 15, the first screen displays basic information and work information. Basic information includes information such as the care recipient who requires care and preferences regarding work-life balance. Work information includes information on considerations related to work, considerations related to non-work, and systems that the employee wishes to utilize.

[0085] As shown in Figure 16, the second screen displays a weekly work model (a model of the user's working hours and care schedule for each day of the week).

[0086] As shown in Figure 17, the third screen displays information on system utilization and how to utilize the system. The system utilization information includes information on company systems selected from company system information and information on work-life balance systems selected from work-life balance system information. The system utilization method information includes information on how to apply for each system and where to seek advice. The "LINK" included in the system utilization method information is a link to the website or other site for making the corresponding application. By clicking "LINK", the user can display the website or other site for each application on the display area of ​​the user terminal 10.

[0087] Thus, according to this embodiment, a user who is a family member of the person receiving care can generate a work-life balance plan to help them balance their work with the care they provide to that person.

[0088] (modified version) Next, a modified version of this embodiment will be described. In this modified version, the workflow support unit 404 supports the user and their supervisor in discussing the generated work-life balance plan. In the following description of this modified version, the description of parts that are the same as those in the above-described embodiment will be omitted, and the parts that differ from the above-described version will be explained.

[0089] Figure 18 is a flowchart showing an example of an information processing procedure according to a modified version of the first embodiment. First, the communication unit 101 of the user terminal 10 transmits the interview request information from the user received by the UI unit 100 to the information processing device 40 (step S150).

[0090] The workflow support unit 404 of the information processing device 40 obtains supervisor information from the user information included in the interview request information (step S151), and extracts information on the systems included in the user's work-life balance plan from the corporate system information stored by the corporate system information storage unit 452. The workflow support unit 404 then generates an interview plan that includes points that the supervisor should confirm during the interview (step S152), and sends a URL to the supervisor terminal 20 for the supervisor to obtain the interview plan information (interview plan information) (step S153).

[0091] The communication unit 201 of the supervisor terminal 20 obtains interview plan information using the received URL (step S154). The supervisor then conducts the interview with the user based on the obtained interview plan information.

[0092] After the interview is conducted, the communication unit 201 of the supervisor terminal 20 transmits the interview record and other information created by the supervisor to the information processing device 40 (step S155). The interview information storage unit 455 of the information processing device 40 stores the interview information, including the interview record received by the communication unit 400 (step S156).

[0093] Figure 19 shows an example of an interview record screen 710 for inputting interview records. The interview record screen 710 is a screen displayed on the display unit by the display control unit 202 of the supervisor terminal 20, and has a screen where the supervisor can fill in and check information regarding the interview results, as well as a save button 711, as shown in Figure 19. After filling in and checking information on the interview record screen 710, the supervisor can save the interview record or send it to the information processing device 40 by pressing the save button 711.

[0094] Next, the work-life balance plan generation unit 403 generates a revised work-life balance plan based on the interview information stored by the interview information storage unit 455 (step S157). The screen generation unit 402 generates screen information for a screen (revised plan presentation screen) to present the revised work-life balance plan to the user (step S158), and sends the URL of the revised plan presentation screen to the user terminal 10 (step S159).

[0095] Next, the communication unit 101 of the user terminal 10 obtains the proposed revision screen using the received URL (step S160), and the display control unit 102 displays the proposed revision screen on the display unit based on the screen information of the obtained proposed revision screen (step S161). The communication unit 101 transmits information (confirmation information) that the user has confirmed the proposed revisions on the proposed revision screen to the information processing device 40 (step S162).

[0096] Then, the workflow support unit 404 of the information processing device 40 stores the revised work-life balance plan based on the received confirmation information and sends the URL of the work-life balance plan presentation screen 610, which presents the revised work-life balance plan, to the user terminal 10 and the supervisor terminal 20 (step S163).

[0097] Figure 20 shows an example of a work-life balance plan presentation screen 610 that presents the revised work-life balance plan. Here, the revised version of the third screen described in Figure 17 is shown as "Ver2.0". As shown in Figure 20, the revised section 614 is marked with the word "Revised" to clearly indicate the changes. The revised proposal presentation screen described above has a screen configuration similar to Figure 20, but differs from Figure 20 in that the user can make changes to the revised section 614, and it has a confirmation button (not shown) that, when pressed by the user, sends confirmation information to the information processing device 40.

[0098] Thus, according to this modified version, the workflow support unit 404's functions make it easy to support meetings between the user and their supervisor regarding the generated work-life balance plan, record the meeting results, and generate a revised work-life balance plan.

[0099] (Second Embodiment) Next, a second embodiment will be described. This embodiment updates the generated compatibility plan based on changes in the system. In the following description of the second embodiment, the parts that are the same as those of the first embodiment will be omitted, and the parts that differ from the first embodiment will be described.

[0100] Figure 21 is a flowchart showing an example of the information processing procedure according to the second embodiment. First, the communication unit 400 of the information processing device 40 receives information about changes in the system (step S201). The information about changes in the system is, for example, information about changes in work-life balance policies or corporate policies transmitted from a terminal in the human resources department of a company.

[0101] The work-life balance system information storage unit 451 and the corporate system information storage unit 452 store the change information according to the information of the changed system (step S202), and the work-life balance plan update unit 405 updates the work-life balance plan stored by the work-life balance plan information storage unit 454 according to the information of the changed system (step S203). Then, the update notification unit 406 notifies the terminals of the user and their supervisor associated with the work-life balance plan updated by the work-life balance plan update unit 405 of the updated work-life balance plan (steps S204-S206).

[0102] Figure 22 shows an example of system information that reflects updated system information. In this example, the system end date and successor system have been added as changed information in the company system information. "N / A" indicates that this change information has not been set. The system ID is information used to identify each system.

[0103] Figure 23 is a flowchart illustrating an example of the process for updating a work-life balance plan based on a change in the system. Note that this explanation focuses on the case where the change information includes the system's end date and information about its successor system, as shown in Figure 22.

[0104] First, the work-life balance plan update unit 405 extracts the ID of the system for which an end date has been set. If the target work-life balance plan uses the system with the extracted ID (step S221: Yes), the process proceeds to step S222. Note that the target work-life balance plan is assumed to be the first work-life balance plan among the work-life balance plans generated in step S220. On the other hand, if the target work-life balance plan does not use the system with the extracted ID (step S221: No), the process proceeds to step S225.

[0105] In step S222, if there is a successor system for the extracted ID (step S222: Yes), the work-life balance plan update unit 405 updates the target work-life balance plan to use that successor system (step S223). On the other hand, if there is no successor system for the extracted ID (step S222: No), the work-life balance plan update unit 405 updates the work-life balance plan to remove the system for that ID from the target work-life balance plan (step S224).

[0106] In step S225, if the target work-life balance plan is the last work-life balance plan among those that have been generated (step S225: Yes), the work-life balance plan update unit 405 notifies the users of the account associated with the updated work-life balance plan of the update (step S226). On the other hand, if the extracted ID is not the last work-life balance plan (step S225: No), the work-life balance plan update unit 405 sets the next work-life balance plan as the target work-life balance plan (step S227), and the process returns to step S221.

[0107] The Work-Life Balance Plan Update Unit 405 updates the work-life balance plan by periodically executing the above update process for each system for which an end date has been set.

[0108] Thus, according to this embodiment, it is possible to update existing work-life balance plans based on changes in the system and notify users of accounts linked to the updated work-life balance plans, as well as their supervisors, of the updates.

[0109] (Third embodiment) Next, a third embodiment will be described. In this embodiment, a search for businesses is performed based on the user's response information, and a compatibility plan including the search results is presented to the user. In the following description of the third embodiment, the description of parts that are the same as in the first embodiment will be omitted, and the parts that differ from the first embodiment will be described.

[0110] Figure 24 is a flowchart showing an example of the information processing procedure according to the third embodiment. The difference from the first embodiment (Figure 11) is that, as in steps S306 to S312, a search for businesses and the generation of a compatibility plan presentation screen including information on the searched businesses are performed. The processing in steps S300 to S305 is the same as the processing in steps S100 to S105 in Figure 11, so the explanation is omitted.

[0111] The user information storage unit 450 of the information processing device 40 stores information about the user's work style and caregiving information received by the communication unit 400 (step S306).

[0112] Figure 25 shows another example of items included in the response information. The difference from the first embodiment (Figure 12) is that the response information includes identification information such as work style ID and care recipient ID.

[0113] Figure 26 shows examples of information regarding a user's work style and caregiving. As shown in Figure 26, the user information storage unit 450 stores information such as the work style ID, the number of caregivers, and the care recipient ID, corresponding to each employee ID. In Figure 26, "Null" indicates that the corresponding data is not registered. The work style ID is an example of information regarding a user's work style and is identification information used to identify their work style. The care recipient ID is an example of information regarding caregiving and is identification information used to identify the person the user provides care to.

[0114] Next, the search condition generation unit 407 generates a search expression (search condition) for searching for businesses using information such as the user's desired work style and the place of residence of the person to be cared for (step S307).

[0115] The business search unit 408 searches for businesses based on the generated search conditions and the business information stored in the business information storage unit 456 (step S308). The screen generation unit 402 then generates screen information for the work-life balance plan presentation screen, which includes the information of the searched businesses (step S309), and sends the URL of the work-life balance plan presentation screen to the user terminal 10 (step S310). The communication unit 101 of the user terminal 10 obtains the screen information for the work-life balance plan presentation screen using the received URL (step S311), and the display control unit 102 displays the work-life balance plan presentation screen on the display unit based on the obtained screen information (step S312).

[0116] Figure 27 shows an example of an additional screen to the work-life balance plan presentation screen 610. As shown in Figure 27, the additional screen (an additional screen included in the work-life balance plan presentation screen 610) displays information on the searched businesses as "available businesses". Users can select businesses to consider applying to by pressing the favorites button 613. If the number of searched businesses spans two or more screens, users can press the screen change button 611 to display other screens that show information on the searched businesses.

[0117] Figure 28 is a flowchart showing an example of the process for generating search conditions. First, the search condition generation unit 407 obtains information about the user's preferred work style (step S320). If the preferred work style is "attending the office" (step S321: Yes), the search condition generation unit 407 sets the search item "Category" to "Nursing care facility" (step S322). On the other hand, if the preferred work style is not "attending the office" (step S321: No), the search condition generation unit 407 sets the search item "Category" to "Home care" (step S323).

[0118] Next, the search condition generation unit 407 obtains the address of the person to be cared for (step S324) and removes the street number information from the obtained address (step S325). The search condition generation unit 407 also obtains information on the level of care required (step S326) and determines the search conditions based on the information obtained in steps S322 to S326 (step S327).

[0119] Figure 29 shows an example of search conditions generated by the search condition generation unit 407. In this example, search conditions are generated with specific search values ​​set for the search items "Category," "Address of person receiving care," and "Level of care needed."

[0120] As described above, this embodiment allows for the searching of service providers based on the user's responses and the presentation of a work-life balance plan including the search results to the user. This makes it easy for the user to identify service providers that offer appropriate care services in order to balance work and the care of the person in question. It should be noted that the user's responses do not necessarily need to be received all at once; they may be received at different times depending on the content.

[0121] (modified version) Next, a modified version of this embodiment will be described. This modified version generates priority information for multiple businesses searched by the business search unit 408. In the following description of this modified version, the description of parts that are the same as those of the embodiment described above will be omitted, and the parts that differ from the description above will be described.

[0122] Figure 30 is a flowchart showing an example of an information processing procedure according to a modified example of the third embodiment. The difference from the embodiment described above (Figure 24) is that steps S359 and S360 have been added. The processing in steps S350 to S358 and S361 to S363 is the same as in steps S300 to S312 in Figure 24, so the explanation is omitted.

[0123] The priority generation unit 409 generates priority information based on information such as the cost of care and the location of care facilities (step S359). The screen generation unit 402 generates screen information for the work-life balance plan presentation screen, which includes the priority information generated by the priority generation unit 409 (step S360).

[0124] Figure 31 shows examples of work-life balance support information and company support information. Figure 31(a) shows an example of work-life balance support information, and Figure 31(b) shows an example of company support information. The difference from Figures 7 and 8 is that the items "limit amount" and "subsidy costs" have been added. The priority generation unit 409, for example, refers to the "limit amount" and "subsidy costs" information and generates priority information in order of the lowest total cost for the care services provided by the searched businesses.

[0125] Figure 32 shows an example of a work-life balance plan presentation screen 610 that includes priority information. The difference from Figure 27 is that priority information has been added to the business search results screen that has been added to the work-life balance plan presentation screen 610. Note that by using sort buttons or the like (not shown), the information of the searched businesses may be sorted in order of priority. In addition, the priority generation unit 409 may generate priority information based on information such as the location of the care facility, for example, in order of proximity to the user's place of residence.

[0126] As described above, this modified version allows for the generation of priority information for multiple searched businesses, which can then be added to the compatibility plan presentation screen and presented to the user.

[0127] (Fourth embodiment) Next, a fourth embodiment will be described. In this embodiment, after multiple service providers have been searched, the user can then select a service provider to apply for care services from, and the user can apply for care services from the selected service provider. In the following description of the fourth embodiment, the parts that are the same as those in the third embodiment will be omitted, and the parts that differ from the third embodiment will be described.

[0128] Figure 33 is a flowchart showing an example of the information processing procedure according to the fourth embodiment. Note that the processing in Figure 33 is assumed to start after the business operator search unit 408 of the information processing device 40 searches for a business operator (Figure 24: S308) or after the priority generation unit 409 generates a priority order for the searched business operator (Figure 30: S359) in the third embodiment.

[0129] First, the screen generation unit 402 of the information processing device 40 generates screen information for a selection screen to select a searched business operator (step S400), and the communication unit 400 transmits the generated selection screen information to the user terminal 10 (step S401). The UI unit 100 of the user terminal 10 receives the selection information of the business operator selected by the user using the selection screen displayed by the display control unit 102 based on the received screen information (step S402), and the communication unit 101 transmits the selection information to the information processing device 40 (step S403).

[0130] The screen generation unit 402 of the information processing device 40 generates screen information for an application screen for care services provided by the selected service provider, and the communication unit 400 transmits the generated application screen information to the user terminal 10 (step S404). The communication unit 101 of the user terminal 10 receives the application screen information, and the display control unit 102 displays the application screen on the display unit of the user terminal 10 based on the received screen information (step S405). Note that the transmission and reception of the application screen may be performed via a URL, similar to the work-life balance plan presentation screen described above.

[0131] Figure 34 shows an example of the selection screen 640. As shown in Figure 34, the selection screen 640 displays information on multiple businesses that have been searched, and also includes a screen change button 641, an Export button 642, and an application button 643. The information on the multiple businesses that have been searched may include information indicating priority.

[0132] By pressing the application button 643, the user can send information about the selected business (business selection information) to the information processing device 40. The user can also display other screens showing information about the searched businesses by pressing the screen change button 641. Furthermore, by pressing the Export button 642, the user can download the data from the selection screen 640 as a file.

[0133] Figure 35 shows an example of the application screen 740. As shown in Figure 35, the application screen 740 has buttons for selecting a plan for applying for care services, applicant information, a back button 741, and a next button 742. The user can send the care service application information to the information processing device 40 by selecting a plan using the selection buttons on the application screen 740 and pressing the next button 742. The user can also press the back button 741 to display the selection screen 640 in Figure 34 again and redo the selection of a service provider.

[0134] Next, the UI unit 100 of the user terminal 10 receives application information for care services from the user (step S406), and the communication unit 101 transmits the application information to the information processing device 40 (step S407).

[0135] The distribution information generation unit 410 of the information processing device 40 generates distribution information to the carrier (step S408). The generated distribution information is stored in the carrier information storage unit 456 and transmitted to the carrier terminal 30 by the communication unit 400 (step S409). The carrier terminal 30 then receives the transmitted distribution information (step S410).

[0136] The distributed information includes information about the care service providers to which users apply, as well as information such as the cumulative number of applications (usages) for each care service provider.

[0137] Figure 36 shows an example of business information according to the fourth embodiment. The difference from the first embodiment (Figure 10) is that the business information includes additional items for the business operator's contact information, email address, and number of uses. The distribution information generation unit 410 generates distribution information based on the number of uses information included in the business operator information, and the communication unit 400 can transmit the distribution information to the business operator terminal 30 based on the email address information.

[0138] Thus, according to this embodiment, after multiple service providers have been searched, the user can continue to apply for care services, and distribution information, including information such as the number of care services used, can be notified to the service providers.

[0139] (Fifth embodiment) Next, a fifth embodiment will be described. This embodiment aggregates information regarding the demand for care services. In the following description of the fifth embodiment, the parts that are the same as those of the fourth embodiment will be omitted, and the parts that differ from the fourth embodiment will be described.

[0140] Figure 37 is a flowchart showing an example of the information processing procedure according to the fifth embodiment. Note that the processing in Figure 37 is assumed to start after the display control unit 102 of the user terminal 10 displays the input screen on the display unit (after step S103, etc., in Figure 11) in the first embodiment, etc.

[0141] First, the UI unit 100 of the user terminal 10 receives response information regarding work style and caregiving (step S500), and the communication unit 101 transmits this response information to the information processing device 40 (step S501). The business information storage unit 456 of the information processing device 40 stores the information regarding work style and caregiving included in the response information received by the communication unit 400 (step S502).

[0142] The processes in steps S503 to S506 of Figure 37 are to be performed periodically. The demand information aggregation unit 411 of the information processing device 40 aggregates demand information (demand information) for each region and type of care based on the information stored by the business information storage unit 456 (step S503). The demand information storage unit 457 stores the aggregated demand information.

[0143] Figure 38 shows an example of demand information. As shown in Figure 38, the demand information includes the number of responses entered and aggregated for each type of care and region. In this example, the number of responses is included for both men and women.

[0144] Next, the distribution information generation unit 410 generates distribution information based on the demand information aggregated by the demand information aggregation unit 411 (step S504). For example, the distribution information generation unit 410 generates distribution information that includes demand information.

[0145] Then, the communication unit 400 of the information processing device 40 transmits the generated distribution information to the business operator terminal 30 (step S505), and the communication unit 301 of the business operator terminal 30 receives the distribution information (step S506). This allows each business operator to check information regarding demand by region and by type of care.

[0146] Thus, according to this embodiment, information regarding the demand for care services can be compiled and presented to each service provider.

[0147] The programs executed on each hardware of each embodiment described above are provided as installable or executable files recorded on a computer-readable recording medium such as a CD-ROM, flexible disk (FD), CD-R, or DVD (Digital Versatile Disk).

[0148] Furthermore, the programs executed on each hardware of each embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. Alternatively, the programs executed on each hardware of each embodiment may be provided or distributed via a network such as the Internet.

[0149] Furthermore, the programs for each embodiment may be pre-installed and provided in ROM or the like.

[0150] The program executed on each piece of hardware in each embodiment has a modular configuration that includes the parts described above (UI unit 100, communication unit 400, etc.). In actual hardware, the CPU (processor) reads the program from the recording medium and executes it, thereby loading and generating the parts described above onto the main memory.

[0151] Each function of the embodiments described above can be realized by one or more processing circuits. Hereinafter, "processing circuit" as used herein includes processors programmed to execute each function by software, such as processors implemented by electronic circuits, as well as devices such as ASICs (Application Specific Integrated Circuits), DSPs (Digital Signal Processors), FPGAs (Field Programmable Gate Arrays), and conventional circuit modules designed to execute each function described above.

[0152] Furthermore, the apparatus described in each embodiment represents only one of several computing environments for carrying out each embodiment disclosed herein.

[0153] In one embodiment, the information processing device 40 includes a plurality of computing devices, such as a server cluster. The plurality of computing devices are configured to communicate with each other via any type of communication link, including a network or shared memory, and perform the processing disclosed herein.

[0154] Although various embodiments of the present invention have been described above, these embodiments are presented as examples only and are not intended to limit the scope of the invention. These novel embodiments can be implemented in a variety of other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. These novel embodiments and their variations are included in the scope and spirit of the invention, as well as in the claims of the invention and its equivalents. Furthermore, components from different embodiments and modifications may be combined as appropriate.

[0155] Examples of the present invention are as follows: <1> A communication unit that receives information about the user's work style included in the response information and information about the care provided by the user included in the response information from the user terminal, A business information storage unit that stores business information and information about the care services provided by the said business in association with each other, A business search unit searches for a business to propose to the user based on search conditions based on information about the user's work style and information about the care provided by the user received by the communication unit, and information stored in the business information storage unit. The information processing device is characterized by comprising: a screen generation unit that generates screen information for a screen that presents information on multiple businesses found by the aforementioned business search unit to the user. <2> The system further includes a priority generation unit that generates priority information for multiple businesses found by the aforementioned business search unit, The screen generation unit generates screen information for a screen that presents the priority information generated by the priority generation unit to the user. <1> This is the information processing device described above. <3> The screen generation unit further generates screen information for a selection screen in which the user selects a provider to apply for care services. The above further comprises a distribution information generation unit that generates distribution information to be distributed to businesses based on the information of businesses selected by the selection screen. <1> or <2> This is the information processing device described above. <4> The screen generation unit further generates screen information for an application screen for care services provided by the business operator selected by the selection screen, <3> This is the information processing device described above. <5> The system further includes a demand information aggregation unit that aggregates information regarding the demand for the aforementioned care services. The distribution information generation unit generates the distribution information based on the demand information aggregated by the demand information aggregation unit. <3> This is the information processing device described above. <6> An information processing method performed by an information processing device, A communication process that receives information about the user's work style included in the response information and information about the care provided by the user included in the response information from the user terminal, A business information storage step that stores business information and information about the care services provided by the said business in association with each other, A business search step searches for a business to propose to the user based on search conditions based on the information about the user's work style and the information about the care provided by the user received in the communication step, and the information stored in the business information storage step. A screen generation step generates screen information for a screen that presents information on multiple businesses found through the aforementioned business search step to the user, This is an information processing method characterized by including [a specific element]. <7> Computers, A communication means for receiving information from a user terminal regarding the user's work style included in the response information, and information regarding the care provided by the user included in the response information. A business information storage means that stores business information and information about the care services provided by the said business in association with each other, A business search means for searching for a business to propose to the user based on search conditions based on information about the user's work style and information about the care provided by the user received by the communication means, and information stored in the business information storage means. A screen generation means that generates screen information for a screen that presents information on multiple businesses found by the aforementioned business search means to the user, This program is characterized by its ability to function as such. <8> An information processing system comprising an information processing device and a user terminal capable of communicating with the information processing device via a network, The aforementioned information processing device is A communication unit that receives information about the user's work style included in the response information and information about the care provided by the user included in the response information from the user terminal, A business information storage unit that stores business information and information about the care services provided by the said business in association with each other, A business search unit searches for a business to propose to the user based on search conditions based on information about the user's work style and information about the care provided by the user received by the communication unit, and information stored in the business information storage unit. The system includes a screen generation unit that generates screen information for a screen that presents information on multiple businesses found by the aforementioned business search unit to the user, The aforementioned user terminal is The system includes a display control unit that displays a screen to be presented to the user based on the screen information transmitted by the communication unit. It is an information processing system. [Explanation of Symbols]

[0156] 1. Information Processing System 10 User terminals 20 Supervisor terminal 30. Carrier terminals 40 Information Processing Devices 50 Communication Networks 100 UI section 101 Communications Department 102 Display Control Unit 401 Certification Department 402 Screen generation section 403 Compatibility Planning Unit 404 Workflow Support Department 405 Work-Life Balance Planning Department 406 Update Notification Department 407 Search Condition Generation Unit 408 Business Search Department 409 Priority generation unit 410 Distribution Information Generation Unit 411 Demand Information Aggregation Department 450 User information storage unit 451 Work-Life Balance System Information Storage Department 452 Corporate System Information Storage Department 453 Usage History Information Storage Unit 454 Compatibility Planning Information Storage Unit 455 Interview information storage unit 456 Business information storage unit 457 Demand information storage unit [Prior art documents] [Patent Documents]

[0157] [Patent Document 1] Japanese Patent Publication No. 2016-42257

Claims

1. A communication unit that receives information about the user's work style included in the response information and information about the care provided by the user included in the response information from the user terminal, A business information storage unit that stores business information and information about the care services provided by the said business in association with each other, A business search unit searches for a business to propose to the user based on search conditions based on information about the user's work style and information about the care provided by the user received by the communication unit, and information stored in the business information storage unit. An information processing apparatus comprising: a screen generation unit that generates screen information for a screen that presents information on multiple businesses found by the aforementioned business search unit to the user.

2. The system further includes a priority generation unit that generates priority information for multiple businesses found by the aforementioned business search unit, The information processing apparatus according to claim 1, wherein the screen generation unit generates screen information for a screen that presents the priority information generated by the priority generation unit to the user.

3. The screen generation unit further generates screen information for a selection screen in which the user selects a provider to apply for care services. The information processing apparatus according to claim 1, further comprising a distribution information generation unit that generates distribution information to be distributed to a business operator based on information about the business operator selected by the selection screen.

4. The information processing apparatus according to claim 3, wherein the screen generation unit further generates screen information for an application screen for care services provided by the business operator selected by the selection screen.

5. The system further includes a demand information aggregation unit that aggregates information regarding the demand for the aforementioned care services. The information processing apparatus according to claim 3, wherein the distribution information generation unit generates the distribution information based on the demand information aggregated by the demand information aggregation unit.

6. An information processing method performed by an information processing device, A communication process that receives information about the user's work style included in the response information and information about the care provided by the user included in the response information from the user terminal, A business information storage step that stores business information and information about the care services provided by the said business in association with each other, A business search step searches for a business to propose to the user based on search conditions based on the information about the user's work style and the information about the care provided by the user received in the communication step, and the information stored in the business information storage step. A screen generation step generates screen information for a screen that presents information on multiple businesses found through the aforementioned business search step to the user, An information processing method characterized by including

7. Computers, A communication means for receiving information from a user terminal regarding the user's work style included in the response information, and information regarding the care provided by the user included in the response information. A business information storage means that stores business information and information about the care services provided by the said business in association with each other, A business search means for searching for a business to propose to the user based on search conditions based on information about the user's work style and information about the care provided by the user received by the communication means, and information stored in the business information storage means. A screen generation means that generates screen information for a screen that presents information on multiple businesses found by the aforementioned business search means to the user, A program characterized by being designed to function as such.

8. An information processing system comprising an information processing device and a user terminal capable of communicating with the information processing device via a network, The aforementioned information processing device is A communication unit that receives information about the user's work style included in the response information and information about the care provided by the user included in the response information from the user terminal, A business information storage unit that stores business information and information about the care services provided by the said business in association with each other, A business search unit searches for a business to propose to the user based on search conditions based on information about the user's work style and information about the care provided by the user received by the communication unit, and information stored in the business information storage unit. The system includes a screen generation unit that generates screen information for a screen that presents information on multiple businesses found by the aforementioned business search unit to the user, The aforementioned user terminal is The system includes a display control unit that displays a screen to be presented to the user based on the screen information transmitted by the communication unit. Information processing system.

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