Information processing systems and information processing methods, programs

Abstract

The present invention provides an information processing system, information processing method, and program that promote user registration and enable efficient utilization of delivery resources by having the consignee register information about the consignee in advance and by creating differences in service content between registered and unregistered consignees. [Solution] The information processing system of the present invention includes: a registration reception unit that receives registration processing of consignee information including at least consignee delivery point information from a consignee terminal and performs registration processing linked to consignee identification information; an inquiry unit that receives inquiry processing for consignee identification information; and a setting unit that, when the inquiry unit inquires that the consignee identification information is already registered, sets the delivery setting information to be presented more favorably than when the inquiry indicates that the consignee identification information is not registered.

Description

Technical Field

[0001] The present invention relates to an information processing system, an information processing method, and a program.

Background Art

[0002] In recent years, autonomously controllable mobile objects such as flying objects including drones and Unmanned Aerial Vehicles (UAVs), and traveling objects including Unmanned Ground Vehicles (UGVs) have begun to be used in industries. Patent Document 1 discloses delivery of delivered goods by a flying object.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of Invention

Problems to be Solved by the Invention

[0004] Patent Document 1 describes a delivery management system that allows a user who is a consignee to select either a "delivery method using a flying object" or a "delivery method not using a flying object", but this system is premised on registered users for using the delivery service, and no consideration is given to unregistered users such as so-called guest users. That is, in such a delivery system, there is a problem that it is not possible to make a difference in service content between registered users and unregistered users, and the incentive for user registration is low. In addition, since it is necessary to provide unregistered users with services equivalent to those for registered users, there is also a problem that it is difficult to use delivery resources efficiently, and more flexible setting of delivery methods is desired.

[0005] Therefore, the present invention has been made in view of this background, and aims to provide an information processing system, information processing method, and program that promotes user registration and enables efficient utilization of delivery resources by having the consignee register information about the consignee themselves in advance and by creating differences in service content between registered consignees and unregistered consignees. [Means for solving the problem]

[0006] The main invention of the present invention for solving the above problems is an information processing system, etc. comprising: a registration reception unit that receives a registration process for consignee information including at least consignee delivery point information from a consignee terminal and performs a registration process linked to consignee identification information; an inquiry unit that receives a request for inquiry of consignee identification information; and a setting unit that, when the inquiry unit requests that the consignee identification information is already registered, sets the delivery setting information linked to the consignee identification information registered by the registration process to a more favorable degree compared to when the inquiry unit requests that the consignee identification information is not registered. [Effects of the Invention]

[0007] According to the present invention, it is possible to provide an information processing system, information processing method, and program that promote user registration and enable efficient utilization of delivery resources by having the consignee register information about the consignee themselves in advance and by creating differences in service content between registered consignees and unregistered consignees. [Brief explanation of the drawing]

[0008] [Figure 1] This figure shows the configuration of an information processing system according to an embodiment of the present invention. [Figure 2] This block diagram shows the hardware configuration of the management server in Figure 1. [Figure 3] This block diagram shows the hardware configuration of the consignee terminal in Figure 1. [Figure 4] Figure 2 is a block diagram showing the functions of the control unit. [Figure 5]Figure 2 is a block diagram showing the storage structure. [Figure 6] This is a flowchart of an information processing method according to an embodiment of the present invention. [Figure 7] This is a flowchart of an information processing method according to an embodiment of the present invention. [Figure 8] This is a flowchart of an information processing method according to an embodiment of the present invention. [Modes for carrying out the invention]

[0009] The embodiments of the present invention will be described by listing them. The information processing system, etc., according to the embodiments of the present invention has the following configuration. [Item 1] A registration reception unit receives registration processing for consignee information, including at least consignee delivery point information, from the consignee terminal, and performs registration processing linked to consignee identification information. An inquiry unit that accepts inquiries regarding consignee identification information, If the inquiry unit inquires that the consignee identification information is already registered, the setting unit sets the delivery settings information to be presented in a more favorable manner compared to when the inquiry indicates that the consignee identification information is not registered. An information processing system equipped with the following features. [Item 2] The aforementioned delivery setting information is information relating to the desired delivery time setting, The information processing system described in item 1, wherein the setting unit enables the setting of the desired delivery time if the inquiry unit inquires that the consignee identification information is already registered, but restricts the setting of the desired delivery time if the inquiry indicates that the consignee identification information is not registered. [Item 3] The aforementioned delivery setting information is information relating to the desired delivery time setting, The information processing system described in item 1, wherein the setting unit, when the inquiry unit inquires that the consignee identification information is already registered, sets the desired delivery time to be selectable in more detail compared to when the inquiry indicates that the consignee identification information is not registered. [Item 4] The delivery setting information is information relating to a desired delivery method, The information processing system according to item 1, wherein the setting unit enables the desired delivery method setting when the inquiry unit inquires that the consignee identification information is already registered, and restricts the desired delivery method setting when the inquiry unit inquires that the consignee identification information is unregistered. [Item 5] The delivery setting information is information relating to a desired delivery method, The information processing system according to item 1, wherein when the inquiry unit inquires that the consignee identification information is already registered, the setting unit is configured to allow selection of the desired delivery method in more detail than when the inquiry unit inquires that the consignee identification information is unregistered. [Item 6] The information processing system according to any one of item 4 or 5, wherein the desired delivery method includes at least a delivery method by an autonomously controlled mobile object and a manned delivery method. [Item 7] The delivery setting information is information relating to a storage request, The information processing system according to item 1, wherein the setting unit enables the storage request setting when the inquiry unit inquires that the consignee identification information is already registered, and restricts the storage request setting when the inquiry unit inquires that the consignee identification information is unregistered. [Item 8] The information processing system according to item 7, further comprising a privilege granting unit that grants a privilege to a target consignee when the storage request is set. [Item 9] The information processing system according to item 8, wherein the privilege granting unit executes a reduction process of reducing a fee associated with the consignee as the privilege. [Item 10] The information processing system according to item 8, wherein the privilege granting unit grants, as the privilege, a compensation privilege that compensates for a fee associated with the consignee. [Item 11] The delivery setting information is information relating to a desired delivery method and a storage request, The information processing system according to Item 1, wherein the setting unit enables desired delivery method setting when the inquiry unit inquires that the consignee identification information has been registered, and sets only storage desire setting when the inquiry unit inquires that the consignee identification information is unregistered. [Item 12] The delivery setting information is information related to delivery unit setting, The information processing system according to Claim 1, wherein the setting unit enables delivery unit setting when the inquiry unit inquires that the consignee identification information has been registered, and restricts delivery unit setting when the inquiry unit inquires that the consignee identification information is unregistered. [Item 13] The delivery setting information is information related to delivery unit setting, The information processing system according to Claim 1, wherein when the inquiry unit inquires that the consignee identification information has been registered, the setting unit is configured to allow more detailed selection of delivery units compared to the case where the consignee identification information is inquired to be unregistered. [Item 14] The delivery setting information is information related to unattended delivery preference, The information processing system according to Claim 1, wherein the setting unit enables unattended delivery preference setting when the inquiry unit inquires that the consignee identification information has been registered, and restricts unattended delivery preference setting when the inquiry unit inquires that the consignee identification information is unregistered. [Item 15] The delivery setting information is information related to unattended delivery preference, The information processing system according to Claim 1, wherein when the inquiry unit inquires that the consignee identification information has been registered, the setting unit is configured to allow more detailed selection of unattended delivery preferences compared to the case where the consignee identification information is inquired to be unregistered. [Item 16] Receives registration processing of consignee information including at least consignee delivery point information from a consignee terminal, and performs registration processing in association with consignee identification information, Receives inquiry processing for consignee identification information, An information processing method that, when it is requested that the consignee identification information is already registered, sets the delivery settings to be presented more favorably than when it is requested that the consignee identification information is not registered. [Item 17] On the computer, The system accepts registration of consignee information, including at least the consignee delivery location information, from the consignee terminal, and executes the registration process in conjunction with the consignee identification information. The system accepts the request for the consignee identification information. A program that, when it is requested that the consignee identification information is registered, sets the delivery settings to be more favorable compared to when it is requested that the consignee identification information is not registered.

[0010] The following describes embodiments of information systems and the like according to the present invention. In the accompanying drawings, identical or similar elements are given identical or similar reference numerals and names, and redundant descriptions of identical or similar elements may be omitted in the description of each embodiment. Furthermore, the features shown in this embodiment are applicable to other embodiments as long as they do not contradict each other.

[0011] <Structure> As shown in Figure 1, the information processing system in this embodiment includes a management server 1 and one or more consignee terminals 2. The management server 1 and the consignee terminals 2 are connected to each other via a network so that they can communicate with one another. Note that the illustrated configuration is just one example and is not limited to this configuration.

[0012] <Management Server 1> Figure 2 shows the hardware configuration of management server 1. Note that the illustrated configuration is just one example, and other configurations are also possible.

[0013] As shown in the diagram, the management server 1 is connected to the consignee terminal 2 and constitutes part of this system. The management server 1 may be a general-purpose computer such as a workstation or personal computer, or it may be logically implemented through cloud computing.

[0014] The management server 1 comprises at least a control unit 10, memory 11, storage 12, a transceiver unit 13, an input / output unit 14, etc., which are electrically connected to each other via a bus 15.

[0015] The control unit 10 is a computing device that controls the operation of the entire management server 1, controls the transmission and reception of data between each element, and performs information processing necessary for application execution and authentication processing. For example, the control unit 10 is a CPU (Central Processing Unit) and / or a GPU (Graphics Processing Unit), and executes programs for this system stored in storage 12 and loaded into memory 11 to perform various information processing tasks.

[0016] Memory 11 includes main memory composed of volatile storage devices such as DRAM (Dynamic Random Access Memory) and auxiliary memory composed of non-volatile storage devices such as flash memory and HDD (Hard Disk Drive). Memory 11 is used as a work area for the processor 10, and also stores the BIOS (Basic Input / Output System) executed when the management server 1 starts up, as well as various configuration information.

[0017] Storage 12 stores various programs, such as application programs. A database containing data used for each process may also be built on storage 12.

[0018] The transmitting / receiving unit 13 connects the management server 1 to the network. The transmitting / receiving unit 13 may also be equipped with Bluetooth® and BLE (Bluetooth Low Energy) short-range communication interfaces.

[0019] The input / output section 14 consists of information input devices such as keyboards and mice, and output devices such as displays.

[0020] Bus 15 is connected in common to all of the above elements and transmits, for example, address signals, data signals, and various control signals.

[0021] <Consignee Terminal 2> The consignee terminal 2 shown in Figure 3 is an information processing device owned by the consignee, such as a personal computer, tablet, smartphone, mobile phone, PHS, or PDA. The consignee terminal 2 also includes a control unit 20, memory 21, storage 22, transceiver 23, input / output unit 24, etc., which are electrically connected to each other via a bus 25. Since the main hardware functions of each element can be configured in the same way as the management server 1 described above, a detailed explanation of each element is omitted.

[0022] <Management Server Functions> Figure 4 is a block diagram illustrating the functions implemented in the control unit 10 of the management server 1, and Figure 5 is a block diagram illustrating the information stored in the storage 12. In this embodiment, the control unit 10 of the management server 1 includes the following functional units: an information transmission / reception unit 101, a screen information generation unit 102, a data management unit 103, a registration acceptance unit 104, an inquiry unit 105, a setting unit 106, and a benefit granting unit 107. The storage 12 also includes various databases: a consignee information storage unit 121, a delivery information storage unit 122, a desired delivery time setting information storage unit 123, a desired delivery method setting information storage unit 124, a storage preference setting information storage unit 125, a benefit information storage unit 126, a delivery unit setting information storage unit 127, and a leave-at-door delivery preference setting information storage unit 128.

[0023] The consignee information stored in the consignee information storage unit 121 may include, but is not limited to, basic information of the consignee (consignee's name, name of consignee, email address, address, telephone number, etc.), consignee identification information, consignee delivery location information, payment information (credit card information, etc.), and external application account information. For consignee identification information, for example, information that can uniquely identify the consignee, such as the consignee's user ID or membership number, may be used, and some of the basic information, such as email address and telephone number, may also be reused. For consignee delivery location information, for example, the consignee's address and storage location information specified by the consignee (for example, address information and latitude / longitude information of a so-called delivery box, etc.) may be included.

[0024] The delivery information stored in the delivery information storage unit 122 may include, but is not limited to, delivery identification information, consignor identification information, consignee identification information, delivery item identification information, carrier information, delivery schedule information (scheduled start time information, scheduled end time information, scheduled time slot information), and delivery cost information.

[0025] In this embodiment, delivery setting information is a broader concept encompassing various setting information related to the consignee's delivery. Specifically, delivery setting information takes the form of at least one of the following: desired delivery time setting information, desired delivery method setting information, or desired storage setting information. Based on the query result of the consignee identification information, the setting unit 106 reads either the setting information for registered consignees or the setting information for unregistered consignees, and sets these setting information advantageously to achieve service differentiation for registered consignees.

[0026] The desired delivery time setting information storage unit 123 stores the option information for desired delivery times provided by the system. Specifically, it includes option information for registered consignees and option information for unregistered consignees. The option information for registered consignees includes options that allow for detailed time settings, such as specifying time in one-hour increments, specifying time slots such as AM, PM, Evening, and Night, and specifying specific days of the week. On the other hand, the option information for unregistered consignees includes options that are not available, or options that only specify broad time slots (such as AM and PM) (i.e., the option information for registered consignees allows for more detailed selection). If the delivery setting information is desired delivery time setting information, the appropriate option information is read from the desired delivery time setting information storage unit 123 and the setting process is performed.

[0027] The desired delivery method setting information storage unit 124 stores information on the desired delivery method options provided by the system. Specifically, it includes option information for registered consignees and option information for unregistered consignees. For example, the option information for registered consignees includes various delivery method options, such as delivery by autonomous mobile devices (drones, unmanned transport vehicles, water drones, delivery robots, etc.), delivery by manned land transport (vehicles, motorcycles, bicycles, etc.), and combinations of multiple delivery methods. On the other hand, the option information for unregistered consignees includes options where there are no options (i.e., the process is automatically selected) or limited delivery methods (only manned land transport, only options within land transport can be selected, etc.). If the delivery setting information is desired delivery method setting information, the appropriate option information is read from this desired delivery method setting information storage unit 124 and the setting process is performed. These options are merely examples, and it is possible to include other delivery methods as well.

[0028] The storage preference setting information storage unit 125 stores storage preference options provided by the system. Specifically, it includes option information for registered consignees and option information for unregistered consignees. For example, option information for registered consignees includes options such as the storage period at the delivery base (several days to several weeks, etc.), the storage location (with or without temperature control, etc.), whether or not to send a storage notification, and whether or not storage can be extended. On the other hand, option information for unregistered consignees includes options where there are no options or limited storage conditions (short-term only, etc.). If the delivery setting information is storage preference setting information, the appropriate option information is read from the storage preference setting information storage unit 125 and the setting process is performed. Note that these options are merely examples and are not limited to these.

[0029] The reward information stored in the reward information storage unit 126 may include, but is not limited to, reward identification information, reward type information (such as discount rewards and compensation rewards), reward application conditions information, and reward application history information, all linked to the consignee identification information.

[0030] The delivery unit setting information storage unit 127 stores the delivery unit selection information provided by the system. Specifically, it includes selection information for registered consignees and selection information for unregistered consignees. For example, the selection information for registered consignees includes various consolidation delivery conditions, such as single-item delivery, consolidation delivery of multiple items within a specific period, consolidation delivery when a specific quantity is reached, consolidation delivery when a specific amount is reached, consolidation delivery when a specific weight / volume is reached, consolidation delivery of items in the same category, and consolidation delivery based on priority. On the other hand, the selection information for unregistered consignees includes options where there are no options (i.e., only standard delivery units) or limited delivery units (single-item delivery only, automatic consolidation delivery within a certain period only, etc.). When the delivery setting information is delivery unit setting information, the appropriate selection information is read from the delivery unit setting information storage unit 127 and the setting process is performed.

[0031] There are various ways to implement delivery unit settings. The first implementation is a time-based consolidated delivery setting. In this method, multiple delivery requests that occur within a period specified by the consignee (e.g., 1 day, 3 days, 1 week, etc.) are delivered together at once. The second implementation is a quantity-based consolidated delivery setting. In this method, delivery is performed when a specific quantity (e.g., 3 items, 5 items, 10 items, etc.) is reached. The third implementation is a weight / volume-based consolidated delivery setting. In this method, delivery is performed when a specific weight (e.g., 5 kg, 10 kg, etc.) or volume (e.g., 30 liters, 50 liters, etc.) is reached. The fourth implementation is a monetary value-based consolidated delivery setting. In this method, delivery is performed when the total value of the delivered items reaches a specific amount (e.g., 10,000 yen, 30,000 yen, etc.). The fifth implementation is a category-based consolidated delivery setting. In this method, only products of the same or related categories are delivered together. The sixth implementation is a priority-based consolidated delivery setting. This method sets delivery units based on priority, such as immediately shipping urgent items individually and shipping less urgent items in batches on a regular schedule. A seventh implementation involves automatically setting the optimal delivery unit using machine learning. This method automatically sets the most efficient delivery unit that maximizes customer satisfaction by considering the recipient's past delivery patterns, the characteristics of the items being shipped, and seasonal factors.

[0032] The delivery preference setting information storage unit 128 stores the options for delivery preferences provided by the system. Specifically, it includes options for registered recipients and options for unregistered recipients. For example, the options for registered recipients include whether or not delivery is permitted, detailed specification of the delivery location (front door, delivery box, gas meter box, bicycle basket, garage, storage shed, etc.), whether or not a photo is taken during delivery, notification settings for delivery, security level settings for delivery (use of a lockable delivery box, authentication with a PIN, etc.), and settings to change delivery conditions according to the weather. On the other hand, the options for unregistered recipients include options for delivery conditions that are not available or are limited (standard delivery only (i.e., whether or not delivery is permitted), no location specified, etc.). If the delivery setting information is delivery preference setting information, the appropriate option information is read from the delivery preference setting information storage unit 128 and the setting process is performed.

[0033] There are several possible implementation methods for setting a preferred delivery location. The first implementation method involves specifying the delivery location via text input. In this method, the recipient enters details of the delivery location in free text. The second implementation method involves specifying the delivery location via preset selection. In this method, the recipient selects from the system's prepared options for delivery locations (e.g., in front of the door, in a delivery box). The third implementation method involves specifying the delivery location via image upload. In this method, the recipient uploads a photo of the desired delivery location, allowing the delivery person to visually confirm the location. The fourth implementation method involves specifying the delivery location by pinning it on a map. In this method, the precise delivery location is specified on a digital map. The fifth implementation method involves specifying the delivery location using AR (augmented reality). In this method, an AR marker is placed using the camera of the recipient's smartphone, allowing the delivery person to confirm the precise delivery location using AR technology. The sixth implementation method involves setting up delivery via smart lock integration. This method integrates with delivery boxes and smart door locks, temporarily unlocking them only during delivery to ensure secure unattended delivery. A seventh implementation involves machine learning to suggest the optimal unattended delivery method. This method learns the recipient's past delivery data, regional characteristics, and delivery item characteristics to automatically suggest the most suitable unattended delivery method.

[0034] The information transmission / reception unit 101 transmits various information (including requests) to external devices (e.g., consignee terminal 2, etc.) that are directly or indirectly connected to the management server 1 via a network, and receives various information (including requests) from external devices.

[0035] The screen information generation unit 102 generates screen information that is displayed on the consignee terminal 2 via a user interface. The screen information may be, for example, user interface screen information generated by arranging various images and text based on predetermined layout rules, using image and text data stored in the storage 12 as source material. The screen information generation unit 102 may also be a function unit executed by the control unit 20 by an application (including a web browser) stored in each consignee terminal 2, etc. That is, the management server 1 transmits information necessary to generate a user interface screen, such as image data, and the application on the consignee terminal 2, etc., generates a user interface screen based on the necessary information and predetermined layout rules and displays it on the consignee terminal 2. Processing related to the screen information generation unit 102 can also be executed by a GPU (Graphics Processing Unit).

[0036] The data management unit 103 performs data management such as transmitting various information received by the information transmission / reception unit 101 to various functional units and acquiring various information from various functional units. The predetermined processing in the data management unit 103 includes, but is not limited to, various processes such as user registration processing, which assigns consignor identification information to the consignor in response to a user registration request and consignor information received from the consignor terminal 2, and stores and manages the consignor information in the consignor information storage unit 121, and inquiry processing based on the consignor identification information.

[0037] The registration reception unit 104 has the function of receiving registration processing for consignee information. Specifically, the registration reception unit 104 receives registration processing for consignee information, including at least consignee delivery location information, from the consignee terminal 2, and performs registration processing in association with consignee identification information. In addition to consignee delivery location information, consignee information may include, but is not limited to, the consignee's name, contact telephone number, email address, information regarding the method of receiving the delivered item (whether or not delivery to a designated location is specified, whether or not a delivery box is used, etc.), payment information (credit card information, etc.), and alternative delivery address information.

[0038] The registration reception unit 104 can implement the consignee information registration process in various forms. The first implementation method involves providing a registration form on a website accessible via a web browser on the consignee's terminal. The second implementation method involves providing a registration interface through a dedicated mobile application installed on the consignee's terminal. The third implementation method enables registration using a single sign-on method by linking with external services such as SNS accounts or e-commerce site accounts. These implementation methods are not mutually exclusive, and multiple registration routes can be provided in parallel.

[0039] The registration reception unit 104 can verify the validity of the information entered when registering consignee information. For example, it can check for missing required fields, check the format of email addresses and phone numbers, and check the consistency of address information, and if there are any deficiencies, it can return an appropriate error message to the consignee terminal. For address information, it can also provide a function to automatically complete the address information from the entered postal code by linking with the postal code database.

[0040] The registration reception unit 104 stores the received consignee information in the consignee information storage unit 121 of the storage unit 12, linking it to the consignee identification information. The consignee information stored in the consignee information storage unit 121 is structured using the consignee identification information as a key and is maintained in a data structure that allows for efficient searching and updating. Various data formats can be used, such as relational database format, NoSQL database format, XML format, and JSON format. Furthermore, for security reasons, the data can be stored after appropriate encryption processing in compliance with relevant laws and regulations such as the Personal Information Protection Act.

[0041] The inquiry unit 105 has the function of receiving inquiries for consignee identification information. Specifically, the inquiry unit 105 receives consignee identification information transmitted from the consignee terminal 2 and searches for consignee information stored in the consignee information storage unit 121 based on the consignee identification information. Various methods can be considered for sending and receiving consignee identification information, including (1) a method in which the consignee automatically transmits the consignee identification information held by the consignee terminal 2 or the consignee identification information held in the consignee information storage unit 121 by having the consignee log in in advance, (2) a method in which the consignee manually inputs the information from the login screen or input form of the consignee terminal 2, (3) a method in which the consignee identification information is obtained and transmitted by reading a machine-readable code such as a barcode / QR code (registered trademark), (4) transmission via API, (5) transmission of biometric authentication information, and (6) transmission of authentication information linked to location information.

[0042] The inquiry unit 105 can also perform inquiry processing based on the access status to the system. For example, a flag indicating the registration status of a user (consignee) on the application can be treated as consignee identification information. Such consignee identification information can be implemented in various forms, such as the consignee's login status, session information, cookie information, and account type information. Specifically, various methods are possible, such as Boolean values ​​and classifications using numerical codes (for example, 1 for registered, 2 for unregistered). The inquiry unit 105 can determine the consignee's registration status based on this information, and the determination result is notified to the setting unit 106 and used to present appropriate delivery setting information. Such inquiry processing can reduce frequent access to the database and improve the overall system performance.

[0043] The inquiry processing by the inquiry unit 105 can be implemented in various ways. The first implementation method is a method using an exact match search for consignee identification information. In this method, it is determined whether information that exactly matches the input consignee identification information exists in the consignee information storage unit 121. The second implementation method is a method of obtaining and querying consignee identification information by scanning a machine-readable code such as a barcode or QR code (registered trademark). In this method, the information extracted from the scanned code is used as the consignee identification information. The third implementation method is a method using fuzzy search or partial match search. For example, even if only part of the consignee's name or email address is entered, similar registered information can be extracted and presented as candidates. The fourth implementation method is a query method based on session information such as login status. In this method, the consignee's access status to the system itself is treated as consignee identification information, and the query is performed. For example, flag information indicating "registered / unregistered" and user type information can be treated as consignee identification information, and query processing can be performed based on this. This method also contributes to improving system responsiveness because it allows the registration status of a consignee to be determined directly from session information, cookie information, etc., without necessarily issuing a search query to the consignee information storage unit 121. In this case, the inquiry unit 105 receives this flag information, etc., as consignee identification information and determines whether the consignee is registered or not based on its value.

[0044] Furthermore, the inquiry unit 105 can utilize caching and indexing mechanisms to improve performance in inquiry processing. By caching frequently queried consignee information in memory, response times can be reduced. In addition, by providing indexes based not only on consignee identification information but also on other attributes such as delivery addresses and telephone numbers, inquiries from various conditions can be handled efficiently.

[0045] Furthermore, the inquiry unit 105 can obtain not only a simple binary result of whether or not the consignee identification information is registered, but also related information such as details of the registered consignee information, past delivery history, and delivery setting information. This provides the setting unit 106 with information to set more appropriate delivery setting information. In addition, the inquiry unit 105 can record a log of the inquiry results, which can be used for detecting unauthorized access and analyzing operational efficiency.

[0046] Furthermore, the inquiry process for consignee identification information by the inquiry unit 105 can also be implemented based on multi-factor authentication for enhanced security. For example, methods such as querying consignee identification information in combination with a password, one-time password (OTP), or biometric authentication information, or querying using a decentralized authentication system with blockchain technology, or querying in conjunction with a cloud-based authentication service can be implemented. By using these advanced authentication methods, it is possible to prevent unauthorized access such as impersonation and improve the security of the delivery service. In addition, it is possible to adopt a risk-based authentication method and implement a function to detect suspicious access by analyzing information such as past usage patterns, devices used, and source IP addresses. The inquiry unit 105 can transmit these authentication results, along with the inquiry results, to the setting unit 106.

[0047] The setting unit 106 has the function of setting delivery setting information based on the query results from the inquiry unit 105. The setting unit 106 functions as a control unit to realize differentiation of delivery services and provides appropriate setting options according to the registration status of the consignee. Specifically, if the inquiry unit 105 queries that the consignee identification information is registered, the setting unit 106 sets the delivery setting information to be more favorable compared to when the inquiry indicates that the consignee identification information is not registered. Here, "setting more favorably" broadly means enabling registered consignees to have more convenient delivery settings than unregistered consignees.

[0048] The advantageous settings for delivery settings information provided by the settings unit 106 can be implemented in various ways. One implementation method is to allow certain settings for registered consignees and restrict those settings for unregistered consignees. For example, settings such as preferred delivery time, preferred delivery method, and storage preference can be granted only to registered consignees, while unregistered consignees are not granted such setting privileges.

[0049] A second implementation method allows for detailed settings for registered consignees, while only general settings are available for unregistered consignees. For example, regarding desired delivery times, registered consignees could be allowed to specify precise time slots in one-hour increments, while unregistered consignees could only specify broad time slots such as AM or PM.

[0050] A third implementation method involves providing registered consignees with multiple options to choose from, while offering unregistered consignees only a limited selection. For example, regarding preferred delivery methods, registered consignees could be given multiple options, such as delivery by autonomous mobile vehicles or manned ground transport, while unregistered consignees could be offered only manned ground transport as an option.

[0051] A fourth implementation involves a function that recommends optimal delivery settings using machine learning and AI. This method uses an algorithm that has learned various factors such as past delivery data, regional characteristics, weather conditions, traffic conditions, seasonal variations, and event information to recommend more optimized delivery settings for registered consignees. Specifically, it is possible to dynamically calculate the optimal delivery settings by learning consignee behavior patterns and conditions that result in high delivery success rates using machine learning algorithms such as deep learning models, random forests, and gradient boosting.

[0052] A fifth implementation method is an automatic configuration function based on past delivery history. This method analyzes the past delivery patterns of registered consignees and automatically sets frequently used settings as default values. These implementation methods are not mutually exclusive, and it is possible to use multiple methods in combination.

[0053] The settings unit 106 can process information regarding desired delivery time settings as delivery setting information. It can enable registered consignees to set desired delivery times, and restrict desired delivery time settings for unregistered consignees. Specifically, it can provide registered consignees with a desired delivery time setting screen, while not providing such a screen to unregistered consignees, or displaying a message indicating that setting is not possible.

[0054] Furthermore, the setting unit 106 can enable registered consignees to select their desired delivery time more precisely than unregistered consignees. For example, registered consignees are provided with desired delivery time options stored in the desired delivery time setting information storage unit 123 (such as specifying a time in one-hour increments, specifying a time slot such as AM, PM, Evening, or Night, or specifying a specific day of the week), while unregistered consignees are provided with desired delivery time options stored in the desired delivery time setting information storage unit 123 (such as only specifying a general time slot).

[0055] Furthermore, the settings unit 106 can process information regarding the preferred delivery method as delivery setting information. It can enable registered consignees to set their preferred delivery method, while restricting unregistered consignees from setting their preferred delivery method. Specifically, it can provide registered consignees with a preferred delivery method setting screen, while not providing such a screen to unregistered consignees, or displaying a message indicating that setting is not possible.

[0056] Furthermore, the setting unit 106 can process information regarding delivery units as delivery setting information. It can enable delivery unit settings for registered consignees and restrict delivery unit settings for unregistered consignees. Specifically, it can provide a delivery unit setting screen to registered consignees, and either not provide such a screen to unregistered consignees or display a message indicating that settings are not possible.

[0057] Furthermore, the setting unit 106 can configure registered consignees to select delivery units in more detail compared to unregistered consignees. For example, registered consignees are provided with delivery unit selection information for registered consignees stored in the delivery unit setting information storage unit 127 (such as consolidated delivery within a specific period, consolidated delivery when a specific quantity is reached, or consolidated delivery when a specific amount is reached), while unregistered consignees are provided with delivery unit selection information for unregistered consignees stored in the delivery unit setting information storage unit 127 (such as single-item delivery only).

[0058] Furthermore, the settings unit 106 can process information regarding the preference for unattended delivery as delivery setting information. It can enable unattended delivery preference settings for registered consignees and restrict unattended delivery preference settings for unregistered consignees. Specifically, it can provide a unattended delivery preference setting screen to registered consignees, while not providing such a screen to unregistered consignees, or only allowing limited settings.

[0059] Furthermore, the setting unit 106 can configure registered consignees to select their delivery preferences in more detail compared to unregistered consignees. For example, registered consignees are provided with delivery preference options stored in the delivery preference setting information storage unit 128 (such as detailed specification of the delivery location, whether or not to take a photo during delivery, and notification settings during delivery), while unregistered consignees are provided with delivery preference options stored in the delivery preference setting information storage unit 128 (such as standard delivery only).

[0060] Furthermore, the setting unit 106 can configure registered consignees to select their preferred delivery method in more detail compared to unregistered consignees. Preferred delivery methods include at least delivery by autonomous mobile vehicles and delivery by human operators. Examples of autonomous mobile vehicles include unmanned aerial vehicles (drones) and unmanned guided vehicles (UGVs). Examples of human-operated delivery methods include land transport by vehicle, delivery by motorcycle, delivery by bicycle, and delivery on foot. For example, registered consignees are provided with preferred delivery method options stored in the preferred delivery method setting information storage unit 124 (such as delivery by autonomous mobile vehicles, land transport by human operators, and combinations of multiple delivery methods), while unregistered consignees are provided with preferred delivery method options stored in the preferred delivery method setting information storage unit 124 (such as land transport by human operators only).

[0061] Furthermore, the settings unit 106 can process information regarding storage requests as delivery setting information. It can enable storage request settings for registered consignees and restrict storage request settings for unregistered consignees. Specifically, it can provide a storage request setting screen to registered consignees, and either not provide such a screen to unregistered consignees or display a message indicating that settings are not possible.

[0062] Furthermore, the setting unit 106 can also process a combination of information regarding the desired delivery method and storage preference as delivery setting information. For example, it can enable the setting of a desired delivery method for registered consignees, while enabling only the setting of storage preference for unregistered consignees. This is a form of service that provides different types of services depending on the registration status. For example, it is possible to enable unregistered consignees to only have storage and pickup at a common location, while providing delivery services using the desired delivery method to registered consignees.

[0063] The setting unit 106 stores the configured delivery setting information in the delivery setting information storage unit 122. This information is referenced when executing deliveries, contributing to increased efficiency in delivery operations and improved customer satisfaction. The setting unit 106 can also send a notification of completion of settings to the consignee terminal 2 or display a confirmation screen of the settings based on the configured delivery setting information.

[0064] The reward granting unit 107 has the function of granting rewards to consignees who meet specific conditions. Specifically, when a storage request is set, the reward granting unit 107 grants a reward to the eligible consignee. The reward is provided in exchange for the reduction in delivery costs due to the consignee picking up the package themselves, and aims to improve customer satisfaction and promote the use of the service.

[0065] The benefits granted by the benefit granting unit 107 can be implemented in various forms. In the first form, the benefit granting unit 107 can perform a reduction process as a benefit, which reduces the fee associated with the consignee. For example, by discounting a certain percentage or a certain amount from the normal shipping fee, the financial burden on the consignee can be reduced. This reduction process can be applied only to the fee for the delivery case in question, or it can be granted as points accumulated in the consignee's member account and used when using future delivery services.

[0066] In a second form, the reward granting unit 107 can grant compensatory benefits that compensate for charges associated with the consignee. Compensatory benefits include, for example, granting coupons or points equivalent to the shipping fee, or granting the right to use a specific service for free. This allows the consignee to enjoy economic benefits when using the service in the future.

[0067] In a third form, the benefits granting unit 107 can offer membership rank upgrades as a benefit. Rank upgrades allow members to receive additional benefits such as securing priority delivery slots and access to dedicated customer support.

[0068] In a fourth form, the benefit granting unit 107 can grant priority delivery rights as a benefit. This makes it possible to receive priority delivery services even during peak seasons or busy periods. In a fifth form, the benefit granting unit 107 can grant the right to use delivery-related services free of charge as a benefit. For example, it can grant the right to use optional services such as packing services, temporary luggage storage services, and delivery insurance free of charge.

[0069] The reward granting unit 107 can dynamically determine the type and amount of rewards to grant based on various factors such as the length of the storage period, the size of the package, the recipient's membership rank, and past usage history. It can also expand the rewards beyond the usual amount as part of a campaign for a specific period or area. The reward granting unit 107 can record information about the granted rewards in the reward information storage unit 126 and manage the reward granting history for each recipient.

[0070] Furthermore, the reward granting unit 107 can be equipped with a function to set a limit on the amount of rewards granted and a function to manage the expiration date of rewards. The function to set a limit on the amount and number of rewards granted within a certain period ensures the profitability of the system. The function to manage the expiration date of rewards sets an appropriate expiration date for granted rewards and notifies the recipient when the expiration date approaches, thereby promoting the use of rewards.

[0071] As described above, the management server 1, equipped with functional units such as the registration reception unit 104, inquiry unit 105, setting unit 106, and benefit granting unit 107, makes it possible to set delivery settings information favorably according to the registration status of the consignee. This promotes the registration of consignees and enables the efficient utilization of delivery resources.

[0072] Furthermore, the information processing method of the present invention can be implemented as a series of steps, in which the functional unit of the management server 1 described above receives a registration process for consignee information, including at least consignee delivery point information, from the consignee terminal, performs a registration process linked to consignee identification information, receives a request for inquiry about consignee identification information, and if the request indicates that the consignee identification information is already registered, the delivery setting information linked to the consignee identification information registered by the registration process is set more favorably compared to the case where the request indicates that the consignee identification information is not registered.

[0073] Furthermore, the program of the present invention causes a computer to perform a series of processes, including receiving a registration process for consignee information, which includes at least consignee delivery point information, from at least the consignee terminal; performing a registration process linked to consignee identification information; receiving a request for inquiry of consignee identification information; and, if the request indicates that the consignee identification information is already registered, setting the delivery settings information linked to the consignee identification information registered by the registration process in a more favorable manner compared to the case where the request indicates that the consignee identification information is not registered.

[0074] This program may be provided in a form recorded on a computer-readable recording medium, or it may be provided via a wired or wireless communication line. Furthermore, this program may be provided independently, or it may be provided in combination with other programs or data. Examples of recording media include CD-ROMs, DVD-ROMs, flash memory, and hard disks.

[0075] <Processing flow> Referring to Figure 6, the processing flow of the information processing method executed by the information processing system of the present invention will be described. Figure 6 is a flowchart showing an example of the processing of the information processing system in Figure 1.

[0076] First, the consignee registers to use this system using the consignee terminal 2 (step S101). Specifically, they access the management server 1 via the web browser or mobile application on the consignee terminal 2 and enter the necessary information on the consignee information registration screen. The information entered includes at least the consignee delivery location information, as well as their name, contact phone number, email address, and information regarding how they will receive the delivered goods.

[0077] Next, the registration reception unit 104 of the management server 1 receives the consignee information transmitted from the consignee terminal 2, issues consignee identification information, and links it with the consignee information to perform the registration process (step S102). Through this registration process, the consignee information is stored in the consignee information storage unit 121 using the consignee identification information as the key. The consignee identification information may be an ID automatically generated by the system, or it may be the consignee's email address or telephone number.

[0078] Next, prior to the consignee setting the delivery configuration information, the system queries the consignee's identification information (step S103). This query is based on the information provided by the consignee when accessing the delivery service (login information, email address, phone number, etc.). If the consignee is logged in, the consignee's identification information is obtained from the login session. If the consignee is not logged in, the system requests the consignee to enter contact information, and queries the consignee's identification information based on that information. The query methods include checking the login status, referring to session information, obtaining cookie information, or comparing the entered contact information with the information in the consignee information storage unit 121.

[0079] The inquiry unit 105 of the management server 1 searches the consignee information storage unit 121 based on the acquired or entered information to determine whether or not consignee identification information associated with the consignee is already registered (step S104). Various methods are used in the inquiry process, such as exact match search, matching with the reading results of barcodes or QR codes (registered trademarks), and fuzzy search.

[0080] If the inquiry determines that the consignee identification information is not registered (NO in step S104), the setting unit 106 sets restricted delivery setting information (step S105). Restricted delivery setting information refers to service content that is restricted compared to registered consignees, such as restrictions on desired delivery time, desired delivery method, storage request, delivery unit setting, and unattended delivery request setting. For example, restrictions include not being able to specify a detailed desired delivery time, not being able to select a desired delivery method, not being able to set a storage request, delivery units being limited to single-item deliveries only, and unattended delivery requests being limited to standard conditions only. In this case, the setting unit 106 reads the unregistered consignee option information from the desired delivery time setting information storage unit 123, desired delivery method setting information storage unit 124, storage request setting information storage unit 125, delivery unit setting information storage unit 127, and unattended delivery request setting information storage unit 128, respectively, and performs the setting process.

[0081] On the other hand, if it is determined that the consignee identification information is already registered (YES in step S104), the setting unit 106 sets advantageous delivery setting information (step S106). Advantageous delivery setting information refers to service content that is more favorable compared to unregistered consignees, such as detailed specification of desired delivery time, selection from multiple desired delivery methods, setting of storage requests, setting of various delivery units, and setting of detailed requests for unattended delivery. For example, it includes benefits such as being able to specify the desired delivery time in one-hour increments, being able to select from multiple delivery methods such as delivery by autonomously controlled mobile vehicles and manned land transport, being able to select between storage at a base and self-pickup, being able to select various delivery units based on time, quantity, amount, etc., and being able to set detailed unattended delivery conditions such as detailed specification of the unattended delivery location and notification settings. In this case, the setting unit 106 reads the registered consignee selection information from the desired delivery time setting information storage unit 123, desired delivery method setting information storage unit 124, storage request setting information storage unit 125, delivery unit setting information storage unit 127, and unattended delivery request setting information storage unit 128, respectively, and performs the setting process.

[0082] When delivery setting information is set by the setting unit 106, that setting information is linked to the delivery identification information and recorded in the delivery information storage unit 122 (step S107). Specifically, by centrally managing which desired delivery time, desired delivery method, storage request, delivery unit setting, and unattended delivery request are selected for each delivery, the information can be efficiently referenced when executing a delivery. This information contributes to improving the efficiency of delivery operations and enhancing customer satisfaction.

[0083] Furthermore, if a storage request is set, the benefit granting unit 107 grants a benefit to the eligible consignee (not shown). Benefits include a reduction in shipping fees and the granting of coupons or points that can be used for future deliveries. Information on benefit granting is recorded in the benefit information storage unit 126 and managed as a benefit granting history for each consignee.

[0084] Finally, delivery information based on the configured delivery settings is sent to the delivery person, and the delivery is carried out. At this time, registered consignees are provided with delivery services based on their configured preferred delivery time, preferred delivery method, and storage requests, while unregistered consignees are provided with delivery services based on standard delivery conditions set in the system.

[0085] Figure 9 is a flowchart showing the details of the process for setting the desired delivery time.

[0086] First, the recipient accesses the screen for setting the desired delivery time (Step S201). Access methods include accessing a website via a web browser or launching a dedicated mobile application.

[0087] Next, the inquiry unit 105 of the management server 1 determines whether or not the consignee identification information has already been registered (step S202). This determination is made by searching the consignee information storage unit 121.

[0088] If it is determined that the consignee identification information is not registered (NO in step S202), the setting unit 106 obtains the option information for unregistered consignees from the desired delivery time setting information storage unit 123 (step S203). The option information for unregistered consignees includes options where there are no options, or options that only include a general time slot (such as AM or PM).

[0089] On the other hand, if it is determined that the consignee identification information is already registered (YES in step S202), the setting unit 106 obtains the registered consignee option information from the desired delivery time setting information storage unit 123 (step S204). The registered consignee option information includes options that allow for detailed time settings, such as specifying a time in one-hour increments, specifying a time slot such as AM, PM, Evening, or Night, and specifying a specific day of the week.

[0090] The setting unit 106 generates a desired delivery time setting screen based on the acquired desired delivery time selection information and displays it on the consignee terminal 2 (step S205). This screen will have different content depending on the consignee's registration status. For registered consignees, a screen that allows for detailed time settings will be displayed, while for unregistered consignees, a screen with only limited options will be displayed.

[0091] The consignee selects their desired delivery time from the displayed desired delivery time setting screen and completes the setting (step S206). The set desired delivery time information is recorded in the delivery information storage unit 122 in association with the delivery identification information.

[0092] Figure 10 is a flowchart showing the details of the process for setting the desired delivery method.

[0093] First, the recipient accesses the screen for setting the desired delivery method (Step S301). Access methods include accessing a website via a web browser or launching a dedicated mobile application.

[0094] Next, the inquiry unit 105 of the management server 1 determines whether or not the consignee identification information has already been registered (step S302). This determination is made by searching the consignee information storage unit 121.

[0095] If it is determined that the consignee identification information is not registered (NO in step S302), the setting unit 106 obtains the option information for unregistered consignees from the desired delivery method setting information storage unit 124 (step S303). The option information for unregistered consignees includes options for delivery methods that are not available or have limited options (such as manned land transport only).

[0096] On the other hand, if it is determined that the consignee identification information is already registered (YES in step S302), the setting unit 106 obtains the registered consignee option information from the desired delivery method setting information storage unit 124 (step S304). The registered consignee option information includes various delivery method options, such as delivery by autonomous mobile devices (drones, unmanned transport vehicles, etc.), delivery by manned land transport (vehicles, motorcycles, bicycles, etc.), and combinations of multiple delivery methods.

[0097] The setting unit 106 generates a preferred delivery method setting screen based on the acquired preferred delivery method selection information and displays it on the consignee terminal 2 (step S305). This screen will have different content depending on the consignee's registration status. Registered consignees will see a screen with multiple delivery methods to choose from, while unregistered consignees will see a screen with only limited options.

[0098] The consignee selects their preferred delivery method from the displayed preferred delivery method setting screen and completes the setting (step S306). The set preferred delivery method information is recorded in the delivery information storage unit 122 in association with the delivery identification information.

[0099] In the examples provided, flowcharts for setting desired delivery time and desired delivery method were shown as specific examples, but similar or identical flowcharts can be used for other setting information as well.

[0100] As described above, by having the consignee register their own information in advance and by creating differences in service content between registered and unregistered consignees, it is possible to provide an information processing system, information processing method, and program that promotes user registration and enables efficient utilization of delivery resources.

[0101] The embodiments described above are merely illustrative to facilitate understanding of the present invention and are not intended to limit its interpretation. The present invention can be modified and improved without departing from its spirit, and it goes without saying that the present invention includes equivalents thereof. [Explanation of Symbols]

[0102] 1. Management Server 2. Consignee terminal 10 Control Unit 11 memory 12 storage 13 Transmitter / Receiver 14 Input / output section 15 bus 101 Information transmission and reception unit 102 Screen information generation section 103 Data Management Department 104 Registration Department 105 Inquiry Department 106 Settings Section 107 Special Offer Department 121 Consignee Information Storage Unit 122 Delivery information storage unit 123 Desired delivery time setting information storage unit 124 Desired delivery method setting information storage unit 125 Storage preference setting information storage section 126 Bonus Information Storage Section

Claims

1. A registration reception unit receives registration processing for consignee information, including at least consignee delivery point information, from the consignee terminal, and performs registration processing linked to consignee identification information. An inquiry unit that accepts inquiries regarding consignee identification information, If the inquiry unit inquires that the consignee identification information is already registered, the setting unit sets the delivery settings information to be presented in a more favorable manner compared to when the inquiry indicates that the consignee identification information is not registered. An information processing system equipped with the following features.

2. The aforementioned delivery setting information is information relating to the desired delivery time setting, The information processing system according to claim 1, wherein the setting unit enables the setting of the desired delivery time if the inquiry unit inquires that the consignee identification information is already registered, but restricts the setting of the desired delivery time if the inquiry unit inquires that the consignee identification information is not registered.

3. The aforementioned delivery setting information is information relating to the desired delivery time setting, The information processing system according to claim 1, wherein the setting unit, when the inquiry unit inquires that the consignee identification information is already registered, sets the desired delivery time to be selectable in more detail compared to when the inquiry unit inquires that the consignee identification information is not registered.

4. The aforementioned delivery settings information is information regarding the desired delivery method, The information processing system according to claim 1, wherein the setting unit enables the setting of the desired delivery method if the inquiry unit inquires that the consignee identification information is already registered, but restricts the setting of the desired delivery method if the inquiry unit inquires that the consignee identification information is not registered.

5. The aforementioned delivery settings information is information regarding the desired delivery method, The information processing system according to claim 1, wherein the setting unit, when the inquiry unit inquires that the consignee identification information is already registered, is configured to allow for more detailed selection of the desired delivery method compared to when the inquiry unit inquires that the consignee identification information is not registered.

6. The information processing system according to claim 4 or 5, wherein the desired delivery method includes at least a delivery method by an autonomously controlled mobile body and a delivery method by a human.

7. The aforementioned delivery settings information is information regarding storage preferences, The information processing system according to claim 1, wherein the setting unit enables the storage request setting when the inquiry unit inquires that the consignee identification information is already registered, but restricts the storage request setting when the inquiry unit inquires that the consignee identification information is not registered.

8. The information processing system according to claim 7, further comprising a benefit granting unit that grants benefits to the relevant consignee when the aforementioned storage request is set.

9. The information processing system according to claim 8, wherein the benefit granting unit performs a reduction process to reduce the fee associated with the consignee as the benefit.

10. The information processing system according to claim 8, wherein the benefit granting unit grants a compensatory benefit as the benefit, which compensates for charges associated with the consignee.

11. The aforementioned delivery settings information includes information regarding the desired delivery method and storage preferences, The information processing system according to claim 1, wherein the setting unit enables the setting of the desired delivery method if the inquiry unit inquires that the consignee identification information is already registered, but if the inquiry indicates that the consignee identification information is not registered, it sets only the storage preference setting.

12. The aforementioned delivery setting information is information relating to the delivery unit setting, The information processing system according to claim 1, wherein the setting unit enables the setting of delivery units when the inquiry unit inquires that the consignee identification information is already registered, but restricts the setting of delivery units when the inquiry unit inquires that the consignee identification information is not registered.

13. The aforementioned delivery setting information is information relating to the delivery unit setting, The information processing system according to claim 1, wherein the setting unit, when the inquiry unit inquires that the consignee identification information is already registered, is configured to allow for more detailed selection of the delivery unit compared to when the inquiry unit inquires that the consignee identification information is not registered.

14. The aforementioned delivery setting information is information regarding the preference for leaving the package at a designated location. The information processing system according to claim 1, wherein the setting unit enables the setting of the delivery request if the inquiry unit inquires that the consignee identification information is already registered, but restricts the setting of the delivery request if the inquiry unit inquires that the consignee identification information is not registered.

15. The aforementioned delivery setting information is information regarding the preference for leaving the package at a designated location. The information processing system according to claim 1, wherein the setting unit, when the inquiry unit inquires that the consignee identification information is already registered, is configured to allow for more detailed selection of the delivery preference compared to when the inquiry unit inquires that the consignee identification information is not registered.

16. The system accepts registration of consignee information, including at least the consignee delivery location information, from the consignee terminal, and performs the registration process in conjunction with the consignee identification information. We accept requests for inquiries regarding consignee identification information. An information processing method that, when it is requested that the consignee identification information is already registered, sets the delivery settings to be presented more favorably than when it is requested that the consignee identification information is not registered.

17. On the computer, The system accepts registration of consignee information, including at least the consignee delivery location information, from the consignee terminal, and executes the registration process in conjunction with the consignee identification information. The system accepts the request for the consignee identification information. A program that, when it is requested that the consignee identification information is registered, sets the delivery settings to be more favorable compared to when it is requested that the consignee identification information is not registered.

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