Review support system, review support method, and program

Abstract

This system provides a review support system, review support method, and program that can improve convenience for both applicants and reviewers in a system that allows for the combined use of online and paper applications for various procedures. [Solution] In an application where paper applications and online applications coexist, the system comprises an application type management unit that manages applicant information by associating it with first application type information and second application type information, and a notification processing unit that determines a notification method for notifying the applicant based on the application type indicated by the second application type information, wherein the first application type information is set to the application type used by the applicant but can be overwritten with an application type corresponding to the processing of the applicant information, and the second application type information is maintained with the application type used by the applicant set.

Description

Technical Field

[0001] The present invention relates to an examination operation support system, an examination operation support method, and a program.

Background Art

[0002] In various application procedures, application methods are being switched from paper applications to digital (online) applications for purposes such as cost reduction and efficiency improvement. However, since not all applicants are capable of handling online applications, it is necessary to use paper applications in conjunction with online applications. In particular, in administrative-related applications, due to the nature of administrative services, it is necessary to appropriately secure service opportunities for various residents, and the need to use both online applications and paper applications is high. Regarding the notification means for the examination result of an application, from the viewpoint of applicant convenience, it is preferable to determine the notification means according to the application method, for example, providing online notifications to online applicants.

[0003] In relation to this, for example, the following Patent Document 1 discloses a technology that allows both online applications and paper applications to be used together as application methods in various application procedures, and enables execution of examinations according to the application method used by the applicant and notification of examination results by notification means corresponding to the relevant application method.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] The ability to use both online and paper applications for various procedures improves convenience for applicants. However, even when processing online and paper applications within the same system, it is necessary to set up multiple routes depending on the application method, which complicates the system design. As a result, it has sometimes been inconvenient for reviewers, leading to increased workload and the time and cost involved in system modifications.

[0006] In view of the above-mentioned problems, the object of the present invention is to provide an examination support system, an examination support method, and a program that can improve convenience for both applicants and examiners in a system that allows the combined use of online and paper applications for various procedures. [Means for solving the problem]

[0007] To solve the above-mentioned problems, an examination support system according to one aspect of the present invention comprises: an application type management unit that manages a first application type information and a second application type information in association with applicant information indicating information about the applicant, in an application where paper applications and online applications coexist as application types indicating the types of application methods available for the application; and a notification processing unit that determines a notification method for notifying the applicant based on the application type indicated by the second application type information, wherein the first application type information is set to the application type used by the applicant, but the application type can be overwritten according to the processing of the applicant information, and the second application type information is maintained with the application type used by the applicant set.

[0008] A computer-based examination support method, in an application where paper applications and online applications coexist as application types indicating the types of application methods available for the application, includes an application type management process that manages a first application type information and a second application type information in association with applicant information indicating information about the applicant, and a notification processing process that determines a notification method for notifying the applicant based on the application type indicated by the second application type information, wherein the first application type information is set to the application type used by the applicant but can be overwritten with an application type corresponding to the processing of the applicant information, and the second application type information is maintained with the application type used by the applicant set.

[0009] A program according to one aspect of the present invention causes a computer to function as an application type management means that manages a first application type information and a second application type information in association with applicant information indicating information about the applicant, in an application where paper applications and online applications coexist as application types indicating the types of application methods available for the application; and a notification processing means that determines a notification method for notifying the applicant based on the application type indicated by the second application type information, wherein the first application type information is set to the application type used by the applicant, but the application type can be overwritten according to the processing of the applicant information, and the second application type information is maintained with the application type used by the applicant set. [Effects of the Invention]

[0010] According to the present invention, in a system that allows the combined use of online and paper applications for various procedures, it is possible to improve convenience for both applicants and examiners. [Brief explanation of the drawing]

[0011] [Figure 1] This block diagram shows an example of the schematic configuration of the examination support system according to this embodiment. [Figure 2]This block diagram shows an example of the functional configuration of a municipal terminal according to this embodiment. [Figure 3] A block diagram showing an example of the functional configuration of the inspection system according to this embodiment. [Figure 4] This figure shows an example of the examination screen according to this embodiment. [Figure 5] This figure shows an example of the transition of application type information and an example of the determination of the notification method in the case of an online application according to this embodiment. [Figure 6] This figure shows an example of the transition of application type information and an example of the determination of the notification method in the case of a paper application according to this embodiment. [Figure 7] This block diagram shows an example of the functional configuration of the online application system according to this embodiment. [Figure 8] This is a block diagram showing an example of the functional configuration of the local government system according to this embodiment. [Figure 9] This sequence diagram shows an example of the processing flow from application to registration of the item to be reviewed in a paper application according to this embodiment. [Figure 10] This sequence diagram shows an example of the processing flow from application to registration of the item to be reviewed in an online application according to this embodiment. [Figure 11] This sequence diagram shows an example of the processing flow in the examination of the subject of examination according to this embodiment. [Figure 12] This sequence diagram shows an example of the processing flow in the examination of the subject of examination according to this embodiment. [Figure 13] This sequence diagram shows an example of the processing flow when the examination according to this embodiment is completed successfully. [Modes for carrying out the invention]

[0012] Embodiments of the present invention will be described in detail below with reference to the drawings.

[0013] <1. Outline of the Review Process Support System> With reference to Figure 1, a schematic configuration of the examination operation support system according to the present embodiment will be described. Figure 1 is a block diagram showing an example of the schematic configuration of the examination operation support system according to the present embodiment. The examination operation support system 1 shown in Figure 1 is a system for supporting examination operations for various applications. The various applications are, for example, applications related to procedures for receiving services provided by administrative organs, private enterprises (corporations), and the like. Parties that provide services available upon application, such as administrative organs and private enterprises, are hereinafter also referred to as "providers". The administrative organs are, for example, central government ministries and agencies, local governments (also referred to as "local public bodies"), and the like. The services (systems) provided by the administrative organs are, for example, various registration procedures, benefit payment systems, grant systems, subsidy systems, social security services, and the like. The private enterprises are, for example, financial institutions such as banks, distribution enterprises, insurance companies, credit card companies, enterprises having a shareholder benefit system, and the like. The services provided by the financial institutions are, for example, new account opening, housing loans, and the like. The services provided by the distribution enterprises are, for example, campaigns for members, and the like. The services provided by the insurance companies relate to, for example, various insurance products. The services provided by the credit card companies are, for example, new credit card issuance, and the like. The services provided by the enterprises having a shareholder benefit system relate to, for example, shareholder benefits. When the provider is an administrative organ, the applicant is, for example, a resident within the jurisdiction of each administrative organ or a private enterprise. When the provider is a private enterprise, the applicant is, for example, a consumer. Application methods for various procedures include applications by analog methods (hereinafter also referred to as "analog applications") and applications by digital (electronic) methods (hereinafter also referred to as "digital applications"). The analog application is, for example, an application in which necessary items are filled in a paper application form and submitted (hereinafter also referred to as "paper application"). The digital application (electronic application) is, for example, an application in which necessary items are input online (hereinafter also referred to as "online application").

[0014] In the following, the present embodiment will be described by taking an example in which the provider is a local government and the applicant is a resident in an administrative-related application. Specifically, in an application related to a procedure for a resident to receive a service from the local government, an example is described in which the applicant submits an application by paper application or online application, and a staff member (worker) of the local government performs examination work on the application. FIG. 1 shows an example in which an applicant US1 submits a paper application and an applicant US2 submits an online application. The applicant US1 makes a paper application by mailing an application form AF filled with necessary items at home HM1 to the local government JC. The applicant US2 makes an online application by inputting necessary items on a website or the like provided by the local government JC from the online applicant terminal 10 at home HM2. The staff member MS of the local government JC examines the content of the paper application by the applicant US1 and the content of the online application by the applicant US2. Note that the place where the applicant US1 fills in the necessary items on the application form AF and the place where the applicant US2 inputs the necessary items into the applicant terminal 10 are not limited to the home, and may be any place. Further, the method by which the applicant US1 submits the application form AF to the local government JC is not limited to mailing. For example, the applicant US1 may bring the application form AF to the local government JC and hand it directly to a staff member. Further, the terminal with which the applicant US2 makes an online application is not limited to the terminal owned by the applicant US2. For example, the applicant US2 may make the online application from a terminal or the like provided in the local government JC.

[0015] As shown in FIG. 1, an examination work support system 1 according to the present embodiment includes an applicant terminal 10, a local government terminal 20, a reading device 30, an inspection system 40, an online application system 50, and a local government system 60.

[0016] (1) Applicant Terminal 10 The applicant terminal 10 is a terminal used by the applicant US2 to make an online application. The applicant terminal 10 is, for example, a PC (Personal Computer), a smartphone, a tablet terminal, or the like. The applicant terminal 10 is connected to the online application system 50 via a network such as a mobile phone network or the internet. In communication with the online application system 50, the applicant terminal 10 transmits, for example, input data entered online by the applicant.

[0017] (2) Local government life 20 The municipal terminal 20 is a terminal used by the employee MS to perform the review of applications. In this embodiment, the municipal terminal 20 is an example of a review terminal used for review work, and is, for example, a terminal operated by the municipal JC. The employee MS is an example of a person in charge of review work (reviewer), and is, for example, a person belonging to the municipal JC. The municipal terminal 20 is, for example, a PC, smartphone, tablet terminal, etc. The municipal terminal 20 is connected to the reader 30 via wired or wireless communication. In communication with the reader 30, the municipal terminal 20 receives, for example, image data of an application form. The municipal terminal 20 is also connected to the inspection system 40 and the online application system 50 via the network within the municipal JC organization. In communication with the inspection system 40, the municipal terminal 20 transmits, for example, image data and input data, and receives screen information of the review screen. Through communication with the inspection system 40, the municipal terminal 20 inputs image data or input data to the inspection system 40 and displays the review screen generated based on the input data. The staff member MS conducts the review using the review screen displayed on the municipal terminal 20. In communication with the online application system 50, the municipal terminal 20 receives, for example, downloaded input data.

[0018] (3) Reading device 30 The reading device 30 is a device that optically reads a paper application form and generates image data of the application form. The reading device 30 is, for example, a scanner. Staff member MS uses the scanner to scan the application form AF, which was received by mail from applicant US1, and convert it into image data. The reader 30 is connected to the municipal terminal 20 via wired or wireless communication. During communication with the municipal terminal 20, the reader 30 transmits image data of the generated application form AF.

[0019] (4) Inspection system 40 The inspection system 40 is a system for performing inspection processes for review by staff MS. Inspection involves verifying whether an application meets the specified conditions before the staff MS reviews the application from applicant US1. The inspection system 40 consists of, for example, one or more server devices (e.g., cloud servers). The inspection system 40 is connected to the municipal terminal 20 and the municipal system 60 via the network within the municipal JC organization. In communication with the municipal terminal 20, the inspection system 40 receives, for example, image data and input data, and transmits screen information of the review screen. In communication with the municipal system 60, the inspection system 40 performs, for example, data linkage. In this data linkage, the inspection system 40 receives, for example, resident information and transmits registration information. The resident information is information about residents of the municipality that is pre-registered in the municipal system 60. The registration information is information indicating the application content, generated based on image data or input data for which the review by the staff MS has been successfully completed.

[0020] (5) Online application system 50 The online application system 50 is a system for processing online applications. The online application system 50 consists of, for example, one or more server devices (e.g., cloud servers). The online application system 50 is connected to the applicant terminal 10 via a network such as a mobile phone network or the internet. In communication with the applicant terminal 10, the online application system 50 receives input data entered online by the applicant, for example. The online application system 50 is also connected to the local government terminal 20 via the network within the local government JC organization. In communication with the local government terminal 20, the online application system 50 transmits the downloaded input data.

[0021] (6) Local Government System 60 The local government system 60 is a system (core system) that manages various types of information related to local government Junior Chambers of Commerce (JCs). The local government system 60 consists of, for example, one or more server devices (for example, cloud servers). The information managed by the local government system 60 includes resident information. Resident information is an example of information about managed persons (e.g., residents within the jurisdiction of a local government) that are managed by service providers (e.g., local governments) that can be received by applying for services (hereinafter also referred to as "managed person information"). Managed person information is information that links the personal information of a managed person with information about the managed person used to determine if there are duplicate applications for services (hereinafter also referred to as "duplicate determination information"). Personal information of residents includes, for example, name, date of birth, and address. Duplicate determination information for residents is, for example, unique identification information assigned to each resident by the local government. Unique identification information for each resident is not limited to information assigned by the local government (administrator), but may also be assigned by entities other than the local government. Examples of information assigned by entities other than the local government include personal identification numbers (My Number). In the following, resident information that links personal information of residents with unique identification information for residents (duplicate determination information) will be treated as managed person information. The local government system 60 is connected to the inspection system 40 via the network within the local government JC organization. In communication with the inspection system 40, the local government system 60 receives registration information and transmits resident information extracted from the various types of information it manages.

[0022] <2. Functional Configuration of Local Government Terminals> The above describes the general configuration of the examination support system 1 according to this embodiment. Next, the functional configuration of the local government terminal 20 according to this embodiment will be described with reference to Figure 2. Figure 2 is a block diagram showing an example of the functional configuration of the local government terminal 20 according to this embodiment. As shown in Figure 2, the municipal terminal 20 includes a communication unit 210, an input unit 220, a storage unit 230, a control unit 240, and an output unit 250.

[0023] (1) Communications Section 210 The communication unit 210 has the function of sending and receiving various types of information. For example, the communication unit 210 communicates with the reader 30, the inspection system 40, and the online application system 50 to send and receive various types of information.

[0024] (2) Input section 220 The input unit 220 has the function of receiving input from the employee MS. The input unit 220 is composed of input devices that the municipal terminal 20 has as hardware, such as a keyboard, mouse, buttons, touch panel, microphone, etc.

[0025] (3) Storage section 230 The storage unit 230 has the function of storing various types of information. The storage unit 230 is composed of storage media provided as hardware by the municipal terminal 20, such as an HDD (Hard Disk Drive), SSD (Solid State Drive), flash memory, EEPROM (Electrically Erasable Programmable Read Only Memory), RAM (Random Access read / write Memory), ROM (Read Only Memory), or any combination of these storage media. The storage unit 230 stores, for example, image data received by the communication unit 210 from the reader 30 and input data received from the online application system 50.

[0026] (4) Control unit 240 The control unit 240 has the function of controlling the overall operation of the municipal terminal 20. The control unit 240 is implemented, for example, by causing the CPU (Central Processing Unit) that the municipal terminal 20 has as hardware to execute a program. As shown in Figure 2, the control unit 240 comprises an image data processing unit 241, an input data processing unit 242, and an examination result processing unit 243.

[0027] (4-1) Image data processing unit 241 The image data processing unit 241 has the function of processing image data. For example, the image data processing unit 241 takes in image data scanned by the reading device 30 and transmits the image data to the inspection system 40.

[0028] (4-2) Input data processing unit 242 The input data processing unit 242 has the function of processing input data. For example, the input data processing unit 242 downloads input data from the online application system 50 and transmits the input data to the inspection system 40.

[0029] (4-3) Review Result Processing Unit 243 The examination result processing unit 243 has the function of processing the examination results. For example, the examination result processing unit 243 transmits the examination results entered on the examination screen by the staff MS to the inspection system 40. In addition, when the examination result processing unit 243 notifies the applicant of the examination results in writing, it prints a document showing the examination results using a printing device.

[0030] (5) Output section 250 The output unit 250 has the function of outputting various types of information. The output unit 250 is composed of output devices provided as hardware by the municipal terminal 20, such as display devices such as a display device or a touch screen (touch panel), and audio output devices such as a speaker. The output unit 250 displays an inspection screen based on screen information received from, for example, the inspection system 40.

[0031] <3. Functional Configuration of the Inspection System> The functional configuration of the municipal terminal 20 according to this embodiment has been described above. Next, the functional configuration of the inspection system 40 according to this embodiment will be described with reference to Figures 3 to 6. Figure 3 is a block diagram showing an example of the functional configuration of the inspection system 40 according to this embodiment. As shown in Figure 3, the inspection system 40 comprises a communication unit 410, a storage unit 420, and a control unit 430.

[0032] (1) Communications Section 410 The communication unit 410 has the function of sending and receiving various types of information. For example, the communication unit 410 communicates with the local government terminal 20 and the local government system 60 to send and receive various types of information.

[0033] (2) Storage section 420 The storage unit 420 has the function of storing various types of information. The storage unit 420 is composed of storage media provided as hardware by the inspection system 40, such as HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The memory unit 420 stores, for example, image data and input data received by the communication unit 410 from the municipal terminal 20, and resident information (managed information) received from the municipal system 60.

[0034] (3) Control unit 430 The control unit 430 has the function of controlling the overall operation of the inspection system 40. The control unit 430 is implemented, for example, by causing the CPU, which is provided as hardware in the inspection system 40, to execute a program. As shown in Figure 3, the control unit 430 includes an acquisition unit 431 for acquisition of review targets, a matching unit 432, a duplicate application determination unit 433, an application registration unit 434, an application type management unit 435, a review screen display unit 436, a deficiency processing unit 437, a registration processing unit 438, and a notification processing unit 439.

[0035] (3-1) Section 431 subject to review The review target acquisition unit 431 has the function of acquiring data to be reviewed. The review target acquisition unit 431 acquires review targets, which indicate the information to be reviewed for an application, according to the application method. For example, when an employee MS reviews a paper application, the review target acquisition unit 431 acquires the image data of the application form AF submitted by applicant US1 from the municipal terminal 20 as the review target. Also, when an employee MS reviews an online application, the review target acquisition unit 431 acquires the input data entered online by applicant US2 from the municipal terminal 20 as the review target. The review target acquisition unit 431 may also check the file format of the acquired input data.

[0036] (3-2) Verification section 432 The matching unit 432 has the function of matching the managed information with the review target and obtaining duplicate determination information. For example, first, the matching unit 432 matches the managed information, which is the resident information (including identification information), stored in the storage unit 420 with the personal information indicated by the review target obtained by the review target acquisition unit 431. The matching unit 432 performs the matching using, for example, the resident information and the name and date of birth included in the personal information. Then, from the matching result, the matching unit 432 obtains the applicant US identification information as duplicate determination information from the resident information stored in the storage unit 420, which includes the personal information corresponding to the personal information indicated by the review target. The matching unit 432 performs the matching of the managed information with the review target and the acquisition of identification information based on the review target acquired from each data when the review target acquisition unit 431 acquires image data or input data.

[0037] (3-3) Duplicate application determination section 433 The duplicate application determination unit 433 has a function to determine whether or not an application is a duplicate. For example, it determines whether or not an application is a duplicate based on the applicant's identification information obtained by the matching unit 432. Specifically, the duplicate application determination unit 433 determines whether or not an application is a duplicate depending on whether or not the applicant's identification information (duplicate determination information) obtained by the matching unit 432 has already been obtained. The obtained applicant's identification information was obtained when an application was made in the past and is registered in the storage unit 420 in association with image data or input data. Therefore, when the applicant's identification information is obtained by the matching unit 432, the duplicate application determination unit 433 can check whether or not the applicant's identification information (duplicate determination information) has already been obtained, and thus determine whether or not an application is a duplicate.

[0038] If the applicant US identification information has not been obtained, the duplicate application determination unit 433 determines that the application is not a duplicate. On the other hand, if the applicant US identification information has been obtained, the duplicate application determination unit 433 determines that the application is a duplicate. If the application is a duplicate, the duplicate application determination unit 433 outputs an error to the municipal terminal 20 indicating that the application is a duplicate. This eliminates the need for staff members to manually check for duplicate applications, thereby reducing their workload. Furthermore, it prevents duplicate payments in procedures such as benefit applications.

[0039] (3-4) Examination Subject Registration Section 434 The examination subject registration unit 434 has the function of registering examination subjects. For example, the examination subject registration unit 434 registers the examination subject, which is image data or input data acquired by the examination subject acquisition unit 431, in the storage unit 420. At this time, the examination subject registration unit 434 registers the applicant US identification information (duplicate determination information) acquired by the matching unit 432 in association with the corresponding data.

[0040] (3-5) Application Type Management Department 435 The application type management unit 435 has the function of managing application types. In applications where paper applications and online applications coexist as application types indicating the types of application methods available for the application, the application type management unit 435 manages the application under review by associating a first application type information and a second application type information with respect to the application under review. The first application type information is set to the application type used by the applicant US, but it is information that can be overwritten with an application type corresponding to the processing of the application under review. The second application type information is information that is maintained with the application type used by the applicant US set. For example, a flag indicating the application type is set in the first application type information and the second application type information. The flag is set, for example, to "1" for online applications and to "2" for paper applications. Note that the first application type information and the second application type information may also be set to text that directly indicates the application type, such as "online" or "paper".

[0041] Processing of the application subject to review is, for example, a correction process. If the application subject to review becomes subject to correction, the application type management unit 435 overwrites the application type set in the first application type information with an application type indicating that it can be corrected. In the case of online applications using My Number Cards, information linked to the My Number Card is obtained as the application subject to review. Therefore, the application subject obtained through online applications using My Number Cards may not be intended for correction. In this case, the system cost can be reduced by making the correction function unnecessary in the online application route. However, it is preferable to allow corrections in the paper application route in case corrections become necessary.

[0042] Therefore, the application type that indicates it can be modified is set to, for example, paper application. On the other hand, online applications are treated as an application type that indicates it cannot be modified. When setting such application types, if the first application type information is overwritten with an application type that indicates it can be modified, the application type management unit 435 will overwrite it with paper application regardless of the set application type. As a result, if an online application requires modification, the first application type information will be overwritten with paper application. Therefore, even if an application is submitted online, it will be treated as a paper application when it requires modification, and can be modified using the modification function located in the paper application route. The modification process may involve the examiner modifying the application being reviewed, or the examiner may receive a paper application from the applicant US for the purpose of modifying the information in the online application and then modify the application being reviewed. Paper applications are more prone to errors such as typos and omissions compared to online applications, so modifications occur relatively more frequently. By integrating the modification function into paper applications, which are an application type with a high modification frequency, system costs can be reliably reduced.

[0043] Furthermore, the inspection system 40 may be designed so that the items to be reviewed can be modified after the first application type information has been overwritten by a paper application, or it may be designed so that the items to be reviewed can be modified regardless of the application type set in the first application type information, but the first application type information is automatically overwritten by a paper application when the items to be reviewed are modified. Furthermore, the first application type information can be overwritten in a paper application after modifications to the application subject to review have been made, and then overwritten again in an online application. However, considering the simplicity of system design and management, it is desirable to design the system so that the application type cannot be changed again after it has been overwritten in a paper application.

[0044] (3-6) Examination screen display unit 436 The review screen display unit 436 has the function of displaying the review screen. If the duplicate application determination unit 433 determines that the application is not a duplicate, the review screen display unit 436 generates screen information for the review screen showing the review target and review items, transmits the generated screen information to the local government terminal 20, and displays the review screen on the local government terminal 20. For example, if image data is acquired as the review target, the review screen display unit 436 generates screen information for the review screen showing the image data and review items. If input data is acquired as the review target, the review screen display unit 436 generates screen information for the review screen showing the input data and review items. On the other hand, if the duplicate application determination unit 433 determines that an application is a duplicate, the review screen display unit 436 generates error information indicating that the application is a duplicate, sends the generated error information to the municipal terminal 20, and causes the municipal terminal 20 to output an error. The error may be output to the municipal terminal 20 by any means, such as screen display, message (text) display, or audio output.

[0045] Here, with reference to Figure 4, an example of a review screen displayed by the review screen display unit 436 on the municipal terminal 20 will be described. Figure 4 is a diagram showing an example of a review screen according to this embodiment. Figure 4 shows the review screen 70 when the subject of review is image data. As shown in Figure 4, the image data 73 is displayed in area 71 of the review screen 70. In addition, the review items 74-1 to 74-n (where n is a natural number) are displayed in area 72 of the review screen 70. If the subject of review is input data, the input data is displayed in area 71 of the review screen 70. As shown in Figure 4, the display of the review screen allows the MS staff to review the image data or input data to be reviewed and the review items simultaneously on a single screen, enabling them to efficiently carry out the review work.

[0046] (3-7) Defect Processing Unit 437 The deficiency processing unit 437 has the function of processing deficiencies in the application. First, the deficiency processing unit 437 determines whether or not there are deficiencies in the application based on the review results by the staff MS. If there are no deficiencies in the application, the deficiency processing unit 437 proceeds with processing as normal. On the other hand, if there are deficiencies in the application, the deficiency processing unit 437 will decide how to respond to the deficiency depending on the nature of the deficiency. For example, if the deficiency is a minor deficiency in the description, the deficiency processing unit 437 will decide to respond by telephone. This is because minor deficiencies can be easily corrected by confirming with the applicant by telephone. On the other hand, if the deficiency is more than a minor deficiency in the description, the deficiency processing unit 437 will decide to respond by sending a written document. This is because deficiencies other than minor deficiencies cannot be corrected by simply confirming with the applicant by telephone. Examples of deficiencies other than minor deficiencies in the description include serious deficiencies in the description and failure to attach documents.

[0047] (3-8) Registration Processing Unit 438 The registration processing unit 438 has the function of registering registration information to the local government system 60. The registration processing unit 438 extracts information indicating the application content from the review targets for which the review by the staff MS has been successfully completed, and generates registration information. After generation, the registration processing unit 438 transmits the generated registration information to the local government system 60 and registers it.

[0048] (3-9) Notification processing unit 439 The notification processing unit 439 has the function of processing the notification of the examination results. The notification processing unit 439 determines the method of notifying the examination results depending on whether the application is a paper application or an online application. The notification processing unit 439 determines the method of notifying the applicant based on the application type indicated in the second application type information. For example, if the second application type information indicates a paper application, the notification processing unit 439 decides to notify the applicant of the review results in writing (paper notification) because it is a paper application. This is because applicants who submit paper applications may not have an internet connection, and in this case, they would not be able to check the review results even if notified online. On the other hand, if the second application type information indicates an online application, the notification processing unit 439 decides to notify the applicant of the review results online (online notification) because it is an online application. This is because applicants who submit online applications have an internet connection, and therefore can check the review results even if notified online. Online notifications are made, for example, by email, short message, or app notification. In this way, providing notifications tailored to the applicant's circumstances can improve convenience for the applicant.

[0049] Here, with reference to Figures 5 and 6, we will explain examples of transitions in application type information and examples of determining notification methods. Figure 5 is a diagram showing examples of transitions in application type information and examples of determining notification methods in the case of online applications according to this embodiment. Figure 6 is a diagram showing examples of transitions in application type information and examples of determining notification methods in the case of paper applications according to this embodiment.

[0050] As shown in Figure 5, in the case of an online application, when applicant US submits an online application, the first application type information is set to "online," and the second application type information is also set to "online." In this state, the application is reviewed, and if any deficiencies are corrected, the first application type information is overwritten with "paper," while the second application type information remains "online." Subsequently, when notifying the applicant, since the second application type information is set to "online," the notification method is determined to be "online notification."

[0051] As shown in Figure 6, in the case of a paper application, when applicant US submits a paper application, the first application type information is set to "Paper" and the second application type information is also set to "Paper". In this state, the application is reviewed, and if the application is corrected due to deficiencies, the first application type information is overwritten with "Paper", while the second application type information remains "Paper". Subsequently, when notifying the applicant, since the second application type information is set to "Paper", the notification method is determined to be "Paper notification (mail notification)".

[0052] <4. Functional Configuration of the Online Application System> The functional configuration of the inspection system 40 according to this embodiment has been described above. Next, the functional configuration of the online application system 50 according to this embodiment will be described with reference to Figure 7. Figure 7 is a block diagram showing an example of the functional configuration of the online application system 50 according to this embodiment. As shown in Figure 7, the online application system 50 comprises a communication unit 510, a storage unit 520, and a control unit 530.

[0053] (1) Communications Section 510 The communication unit 510 has the function of sending and receiving various types of information. For example, the communication unit 510 communicates with the applicant terminal 10 and the local government terminal 20 to send and receive various types of information.

[0054] (2) Storage section 520 The storage unit 520 has the function of storing various types of information. The storage unit 520 is composed of storage media provided as hardware by the online application system 50, such as an HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The storage unit 520 stores, for example, the input data that the communication unit 510 receives from the applicant terminal 10.

[0055] (3) Control unit 530 The control unit 530 has the function of controlling the overall operation of the online application system 50. The control unit 530 is implemented, for example, by causing the CPU, which is provided as hardware in the online application system 50, to execute a program. As shown in Figure 7, the control unit 530 includes an input data confirmation unit 531, an input data registration unit 532, and an input data output unit 533.

[0056] (3-1) Input data verification unit 531 The input data verification unit 531 has the function of checking whether there are any deficiencies in the input data entered by the applicant US2. If there are deficiencies in the input data, the input data verification unit 531 displays an error to the applicant terminal 10 indicating that there are deficiencies. On the other hand, if there are no deficiencies in the input data, the input data verification unit 531 proceeds with processing normally.

[0057] (3-2) Input data registration unit 532 The input data registration unit 532 has the function of registering input data. For example, the input data registration unit 532 registers input data that has been confirmed to be free of defects by the input data verification unit 531 to the storage unit 520.

[0058] (3-3) Input data output unit 533 The input data output unit 533 has the function of outputting input data. For example, when the input data output unit 533 receives a request from the municipal terminal 20 to download input data, it outputs the target input data from the storage unit 520 and sends it to the municipal terminal 20. The input data output unit 533 may transmit the input data to the municipal terminal 20 without receiving a download request from the municipal terminal 20. For example, the input data output unit 533 may transmit the input data to the municipal terminal 20 when the input data is registered in the storage unit 520 by the input data registration unit 532.

[0059] <5. Functional Configuration of Local Government Systems> The functional configuration of the online application system 50 according to this embodiment has been described above. Next, the functional configuration of the local government system 60 according to this embodiment will be described with reference to Figure 8. Figure 8 is a block diagram showing an example of the functional configuration of the local government system 60 according to this embodiment. As shown in Figure 8, the local government system 60 comprises a communication unit 610, a storage unit 620, and a control unit 630.

[0060] (1) Communications Section 610 The communication unit 610 has the function of sending and receiving various types of information. For example, the communication unit 610 communicates with the inspection system 40 and sends and receives various types of information.

[0061] (2) Storage section 620 The storage unit 620 has the function of storing various types of information. The storage unit 620 is composed of storage media provided as hardware by the local government system 60, such as HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The memory unit 620 stores various types of information (including resident information) managed by local governments, for example. The memory unit 620 also stores registration information received by the communication unit 610 from the inspection system 40.

[0062] (3) Control unit 630 The control unit 630 has the function of controlling the overall operation of the local government system 60. The control unit 630 is implemented, for example, by causing the CPU, which is provided as hardware in the local government system 60, to execute a program. As shown in Figure 8, the control unit 630 comprises a resident information processing unit 631 and a registration information registration unit 632.

[0063] (3-1) Resident Information Processing Unit 631 The resident information processing unit 631 has the function of processing resident information. For example, the resident information processing unit 631 extracts resident information from various types of information managed by the local government system 60 stored in the storage unit 620 and transmits it to the inspection system 40. At this time, the resident information processing unit 631 transmits the resident information in, for example, a CSV (Comma Separated Values) file format.

[0064] (3-2) Registration Information Registration Section 632 The registration information registration unit 632 has the function of registering registration information. For example, the registration information registration unit 632 registers the registration information received by the communication unit 610 from the inspection system 40 in the storage unit 620.

[0065] <6. Processing Flow> The functional configuration of the local government system 60 according to this embodiment has been described above. Next, the processing flow according to this embodiment will be described with reference to Figures 9 to 13. In the following, it is assumed that resident information (managed information) is pre-linked to the inspection system 40 from the local government system 60, and that this resident information is pre-stored in the storage unit 420.

[0066] (1) Processing flow from application to registration of items for review in paper applications First, with reference to Figure 9, the processing flow from application to registration of the item to be reviewed in a paper application according to this embodiment will be explained. Figure 9 is a sequence diagram showing an example of the processing flow from application to registration of the item to be reviewed in a paper application according to this embodiment. Note that the processing shown in Figure 9 is the processing when applicant US1 submits a paper application.

[0067] As shown in Figure 9, first, applicant US1 fills in the required information on application form AF (step S101) and submits it to staff MS (local government) by mail (step S102). Staff member MS receives application form AF submitted by applicant US1 (step S103) and scans it using reader 30 (step S104). The image data processing unit 241 of the municipal terminal 20 takes in the image data scanned by the reading device 30 (step S105) and transmits the image data to the inspection system 40 (step S106).

[0068] The inspection target acquisition unit 431 of the inspection system 40 acquires image data transmitted from the municipal terminal 20 as the target for inspection (step S107). Next, the matching unit 432 of the inspection system 40 compares the personal information contained in the resident information stored in the storage unit 420 with the personal information indicated by the image data acquired by the review target acquisition unit 431 (step S108). Through verification, the verification unit 432 obtains the identification information of applicant US1 (step S109).

[0069] (2) Flow of processing from application to registration of items for review in online applications Next, with reference to Figure 10, the processing flow from application to registration of the item to be reviewed in the online application according to this embodiment will be explained. Figure 10 is a sequence diagram showing an example of the processing flow from application to registration of the item to be reviewed in the online application according to this embodiment. Note that the processing shown in Figure 10 is the processing when applicant US2 makes an online application.

[0070] As shown in Figure 10, first, applicant US2 enters the necessary information into the applicant terminal 10 online (step S201). The applicant terminal 10 then transmits the input data entered by applicant US2 to the online application system 50 (step S202).

[0071] The input data verification unit 531 of the online application system 50 checks whether there are any deficiencies in the input data received from the applicant terminal 10 (step S203). If there are any deficiencies in the input data (step S204 / YES), the input data verification unit 531 displays an error indicating the deficiency to the applicant terminal 10 (step S205). If an error is displayed, the applicant US2 corrects the input content (step S206). After the correction by the applicant US2, the applicant terminal 10 repeats the process from step S202 (connector A). On the other hand, if there are no deficiencies in the input data (step S204 / NO), the input data registration unit 532 registers the input data in the storage unit 520 (step S207).

[0072] The municipal employee MS performs an operation to download input data to the municipal terminal 20 (step S208). The input data processing unit 242 of the municipal terminal 20 receives the operation from the employee MS, downloads the input data from the online application system 50 (step S209), and transmits the input data to the inspection system 40 (step S210).

[0073] The inspection target acquisition unit 431 of the inspection system 40 acquires the input data transmitted from the municipal terminal 20 as the target for inspection (step S211). Next, the inspection target acquisition unit 431 checks the file format of the input data (step S212). Next, the matching unit 432 of the inspection system 40 compares the personal information contained in the resident information stored in the storage unit 420 with the personal information indicated by the input data acquired by the review target acquisition unit 431 (step S213). Through verification, the verification unit 432 obtains the identification information of applicant US2 (step S214).

[0074] (3) Processing flow in the review of the subject of review Next, the processing flow in the examination of the subject to examination according to this embodiment will be described with reference to Figures 11 and 12. Figures 11 and 12 are sequence diagrams showing an example of the processing flow in the examination of the subject to examination according to this embodiment. Note that the processing shown in Figure 11 is performed immediately after either step S109 shown in Figure 9 or step S214 shown in Figure 10 has been performed. The processing shown in Figure 12 is performed immediately after step S308 shown in Figure 11 has been performed.

[0075] As shown in Figure 11, first, the duplicate application determination unit 433 of the inspection system 40 determines whether the application is a duplicate depending on whether the applicant US identification information (duplicate determination information) obtained by the matching unit 432 in step S109 or step S214 has already been obtained (step S301). If the applicant US identification information has already been obtained (step S302 / YES), the duplicate application determination unit 433 determines that the application is a duplicate and displays an error to the municipal terminal 20 indicating that the application is a duplicate (step S303). On the other hand, if the applicant US identification information has not already been obtained, the duplicate application determination unit 433 determines that the application is not a duplicate and proceeds to step S304.

[0076] If the process proceeds to step S304, the inspection target registration unit 434 of the inspection system 40 associates the inspection target, which is image data or input data acquired by the inspection target acquisition unit 431, with the applicant US identification information acquired by the matching unit 432, and registers it in the storage unit 420 of the inspection system 40 (step S304). After the application to be reviewed is registered, the application type management unit 435 of the inspection system 40 registers the application to be reviewed by associating it with a first application type information and a second application type information indicating the application type used by the applicant US (step S305). After the application type information is registered, the inspection screen display unit 436 of the inspection system 40 generates an inspection screen corresponding to the subject of inspection and displays it on the municipal terminal 20 (step S306).

[0077] The employee MS reviews the application based on the review screen displayed on the municipal terminal 20 (step S307). The review result processing unit 243 of the municipal terminal 20 transmits the review results entered on the review screen by the employee MS to the inspection system 40 (step S308).

[0078] The deficiency processing unit 437 of the inspection system 40 determines whether or not there are deficiencies in the application based on the review results by the staff MS (step S309).

[0079] If the application is complete (step S309 / NO), the deficiency processing unit 437 proceeds to step S401 (connector B) as shown in Figure 13, which will be described later. On the other hand, if the application is complete (step S309 / YES), the application type management unit 435 updates the first application type information associated with the application subject to review that has deficiencies (step S310). As an example, the application type management unit 435 overwrites the first application type information with a paper application. The defect processing unit 437 determines how to address the defect according to the nature of the defect (step S311).

[0080] If the deficiency is minor (Step S312 / YES), the deficiency processing unit 437 instructs the staff member MS to make a phone call via the municipal terminal 20 (Step S313). The staff member MS then makes a phone call to the applicant US (Step S314). During the phone call, the applicant US informs the staff member MS of the corrections needed, and the staff member MS corrects the application details to resolve the deficiency. If the deficiency is not minor (step S312 / NO), the deficiency processing unit 437 instructs the employee MS to address the deficiency via the municipal terminal 20 (step S315). If a deficiency is addressed, the deficiency processing unit 437 has the printing device (not shown) print the deficiency notice. The employee MS, having received the instructions, sends the deficiency notice to the applicant US (step S316). In addressing the deficiency, the applicant US resolves the deficiency by resubmitting the necessary documents according to the instructions written in the deficiency notice.

[0081] (4) Processing flow when the review is completed successfully Finally, with reference to Figure 13, the processing flow when the examination according to this embodiment is successfully completed will be explained. Figure 13 is a sequence diagram showing an example of the processing flow when the examination according to this embodiment is successfully completed. Note that the processing shown in Figure 13 is performed immediately after step S309 shown in Figure 12, if there are no deficiencies in the application at step S309.

[0082] As shown in Figure 13, first, the registration processing unit 438 of the inspection system 40 extracts information indicating the application content from the review targets for which the review by the staff MS has been completed successfully (i.e., no deficiencies), generates registration information, and transmits it to the local government system 60 (step S401). The registration information registration unit 632 of the local government system 60 registers the registration information received from the inspection system 40 in the storage unit 620 (step S402). Next, the notification processing unit 439 of the inspection system 40 determines how to notify the applicant US of the examination results (step S403). The notification processing unit 439 refers to the second application type information associated with the subject of examination and decides to use the notification method corresponding to the set application type.

[0083] If the application is a paper application (step S404 / paper application), the notification processing unit 439 instructs the employee MS to respond in writing via the municipal terminal 20 (step S405). The instructed officer MS sends a written notification to applicant US1 regarding the review results (Step S406). Applicant US1 receives the document sent by the local government (Step S407) and confirms the review result based on that document (Step S408).

[0084] If the application is an online application (step S404 / online application), the notification processing unit 439 notifies the applicant US2 of the review results online via the applicant terminal 10 (step S409). For example, the notification processing unit 439 may make the review results available on the My Page web page provided by the local government, or it may send the review results to an email address that the applicant US2 has registered in advance. Applicant US2 reviews the review results online (Step S410).

[0085] As described above, the examination support system 1 according to this embodiment includes an application type management unit that manages a first application type information and a second application type information in association with applicant information that indicates information about the applicant, in an application where paper application and online application coexist as application types indicating the types of application methods that can be used for the application, and a notification processing unit that determines a notification method for notifying the applicant based on the application type indicated by the second application type information, wherein the first application type information is set to the application type used by the applicant, but the application type can be overwritten according to the processing of the applicant information, and the second application type information is maintained with the application type used by the applicant set.

[0086] This configuration allows for unified handling of applications requiring review under one application type, regardless of the original application type. For example, for an application requiring correction, regardless of whether it was submitted online or on paper, the first application type information can be overwritten with the paper application information during the correction process, allowing the online application to be treated as a paper application. This means that while separate routes for online and paper applications are required in the system design to accept applications, the correction function only needs to be configured for the paper application route. Therefore, the reviewer can reduce their workload and the effort and cost associated with system modifications. Furthermore, notifications to applicants are determined based on the second application type information, which maintains the original application type. For example, if an applicant submitted an online application, they will receive an online notification; if they submitted a paper application, they will receive a paper notification (postal notification). Therefore, applicants can receive notifications through the appropriate notification method depending on their application method. Therefore, the examination support system 1 according to this embodiment is a system that allows for the combined use of online and paper applications for various procedures, thereby improving convenience for both applicants and examiners.

[0087] <7. Variation> Embodiments of the present invention have been described above. Next, modifications of the embodiments described above will be explained. Each modification described below may be applied to each embodiment individually or in combination with each embodiment. Furthermore, each modification may be applied in place of the configuration described in each embodiment, or it may be applied in addition to the configuration described in each embodiment.

[0088] In the embodiments described above, the first application type information and the second application type information are managed in association with the subject of review, and an example has been described in which the subject of review is subject to modification. However, the invention is not limited to such examples. For example, the first application type information and the second application type information may be managed in association with the applicant information, and the applicant information may be subject to modification. Applicant information is information that indicates information about the applicant. The subject of review in the embodiments described above is also an example of applicant information. Applicant information may be information that includes only the subject of review, information that includes only other information not included in the subject of review, or information that includes both the subject of review and other information. Other information not included in the subject of review may include, for example, account information, which is information that is not included in the subject of review but is necessary for the application.

[0089] Furthermore, in the embodiments described above, the applicant's personal information may be entered by the applicant at the time of application, or electronic personal information that has been registered in advance using a My Number Card or the like may be used.

[0090] Furthermore, in the embodiments described above, the notification method used to notify applicants is not limited to one, and multiple notification methods may be used in combination. For example, in the case of paper applications, only "paper notification" is used, but in the case of online applications, "paper notification" and "online notification" may be used in combination.

[0091] Furthermore, in the embodiments described above, the first application type information may only be overridable if the review status is a predetermined status among all statuses in the review process. The predetermined status is, for example, a status such as "contact required." "Contact required" is a status that indicates the reviewer will review the content of the application and contact the applicant US if necessary. Specifying a review status that can change the first application type information makes management easier for the reviewer.

[0092] Furthermore, in the embodiment described above, an example was described in which the review terminal is a municipal terminal 20 operated by a municipal JC, and the person in charge of the review work is an employee MS belonging to the municipal JC. However, the embodiment is not limited to this example. For example, the review terminal may be a terminal operated by a third party other than the municipal JC. A terminal operated by a third party is, for example, a terminal operated by a company that has been contracted by the municipal JC to operate the review terminal. Also, for example, the person in charge of the review work may be a person belonging to a third party other than the municipal JC. A person belonging to a third party is, for example, a person belonging to a company that has been contracted by the municipal JC to perform the review work.

[0093] Furthermore, although the embodiments described above described examples where the application method is paper application or online application, the invention is not limited to such examples. For example, the application method may include offline application. Offline application is an application method that is performed offline. One example of an offline application is a method in which the applicant visits the provider's facility and enters the necessary information on a terminal set up inside the facility (for example, at a municipal office). In this case, the input data entered by the applicant into the terminal is linked to the inspection system 40. When linking, the input data may be linked to the inspection system 40 via the municipal terminal 20, or it may be linked directly to the inspection system 40.

[0094] Offline applications may also be submitted, for example, by the applicant visiting the provider's facility, filling out the application form at the facility, and submitting it. In this case, when the facility staff receives the application form submitted by the applicant, they scan it using the reader 30 to capture the image data of the application form, just as with paper applications.

[0095] Offline applications may also be processed in a way that, for example, the applicant calls the facility, and the facility staff member receives the information from the applicant over the phone and either enters it into a terminal or fills out the application form on their behalf. In the case of proxy entry, the data entered into the terminal by the staff member is linked to the inspection system 40. In the case of proxy filling, the staff member scans the completed application form with the reader 30 to capture the image data of the application form.

[0096] Furthermore, while the above-described embodiment explains how duplicate applications are prevented by determining whether an applicant who has already applied via paper application applies again via online application, and how duplicate applications are prevented by determining whether an applicant who has already applied via online application applies again via paper application (i.e., determining duplicate applications between paper and online applications), the embodiment is not limited to such examples. For example, duplicate detection may be performed between paper applications, between online applications, between offline applications, between paper applications and offline applications, and between online applications and offline applications.

[0097] Furthermore, although the above-described embodiment described an example where the provider is an administrative agency (local government) and the applicant is a resident, the embodiment is not limited to such an example. For example, the provider may be a government agency and the applicant may be a private company. In this case, the local government system 60 according to the embodiment described above will have private company information registered in advance, which will show information about private companies located within the jurisdiction of the local government. Private company information is an example of managed information concerning managed entities (e.g., private companies within the jurisdiction of a local government) that are managed by the administrative body (e.g., local government) that provides the service. Managed information is information that links the company information (corporate information) of a private company with duplicate detection information of that private company. Company information of a private company may include, for example, the company name, address, and telephone number. Duplicate detection information of a private company may include, for example, the corporate ID and corporate number. If the private company is a restaurant, its duplicate detection information may include, for example, the restaurant license number or business license number.

[0098] The provider may be a private company, and the applicant may be a consumer. In this case, the municipal system 60 according to the above embodiment is replaced by a corporate system, and consumer information indicating information about consumers managed by private companies is pre-registered in the corporate system. Consumer information is an example of managed information about a person who is a member of a private company (e.g., a distribution company) that provides a service. Managed information is information that links a consumer's personal information with information used to determine if a consumer is a duplicate. A consumer's company information may include, for example, their name, date of birth, and address. A consumer's duplicate detection information may include, for example, their member ID.

[0099] Furthermore, the aforementioned review support system 1 may allow applications to be submitted by an agent. For example, suppose an application is submitted by an agent of a certain applicant (for example, the applicant's parent or child). In this case, the agent submits the application with a certificate proving that they are acting on behalf of the applicant. The data of the certificate is imported into the review support system 1 and displayed on the review screen by the review screen display unit 436 of the inspection system 40. This allows the person in charge of reviewing applications to determine that the application is being submitted by an agent by checking the displayed certificate.

[0100] Furthermore, the registration processing unit 438 of the inspection system 40 registers information indicating that the agent has submitted an application on behalf of the applicant. As a result, when the person who submitted the application on behalf of the applicant submits their own application, if information indicating that the agent submitted the application on behalf of the applicant has been registered, the inspection system 40 can determine that the first application submitted by the applicant for themselves is not a duplicate application.

[0101] Furthermore, although the above-described embodiment explains an example in which processing is performed using image data of the application form read by the reader 30 in the case of a paper application, the invention is not limited to such an example. For example, processing may be carried out using character information (text data) obtained from image data through OCR (Optical Character Recognition), AI (Artificial Intelligence) OCR, or image-to-text software. Furthermore, if an application is made by telephone, processing may be carried out using character information converted from the audio data.

[0102] In the embodiments described above, an example was given in which the duplicate detection information is unique identification information for the person being managed, but the invention is not limited to such an example. For example, the duplicate detection information may include at least one of the managed person's phone number, email address, and SNS (Social Networking Service) account. The managed person's phone number, email address, and SNS account can be used as substitute information when it is not possible to obtain unique identification information for the managed person. For example, suppose the matching unit 432 is unable to obtain the applicant's identification information from the managed person information stored in the storage unit 420 when matching the managed person information with the application to be reviewed. In this case, the matching unit 432 obtains at least one of the applicant's phone number, email address, and SNS account from the managed person information as the applicant's duplicate detection information instead of the identification information. The duplicate application detection unit 433 then determines whether the application is a duplicate based on at least one of the obtained applicant's phone number, email address, and SNS account.

[0103] Specifically, the duplicate application determination unit 433 determines whether an application is a duplicate by checking whether at least one of the acquired applicant's phone number, email address, and SNS account is already registered as acquired data in the storage unit 420. If there is shared information among the phone number, email address, and SNS account, the duplicate application determination unit 433 may determine whether an application is a duplicate based on a combination of multiple pieces of information or on information that is not shared. Sharing of phone numbers, email addresses, and SNS accounts can occur, for example, when a home landline phone number is registered, when a child applies and a parent's email address is registered, or when multiple people involved with a restaurant apply and the restaurant's SNS account is registered.

[0104] Furthermore, the configuration of the examination support system 1 and the functions of each configuration in the above-described embodiment are merely examples, and the configuration of the examination support system 1 and the functions of each configuration may be deleted or modified as appropriate, as long as the effects of the present invention are realized.

[0105] The above describes some modified embodiments of the present invention. Furthermore, some or all of the functions of the examination support system 1, applicant terminal 10, local government terminal 20, reader 30, inspection system 40, online application system 50, and local government system 60 in the above-described embodiment may be implemented using a computer. In that case, the functions may be implemented by recording a program for implementing these functions on a computer-readable recording medium, loading the program recorded on this recording medium into the computer system, and executing it. Here, "computer system" includes hardware such as the OS and peripheral devices. Furthermore, "computer-readable recording medium" refers to portable media such as flexible disks, magneto-optical disks, ROMs, CD-ROMs, and storage devices such as hard disks built into the computer system. In addition, "computer-readable recording medium" may also include those that dynamically hold programs for a short period of time, such as communication lines used when transmitting programs via networks such as the Internet or communication lines such as telephone lines, and those that hold programs for a certain period of time, such as volatile memory inside the computer system that acts as a server or client in such cases. Furthermore, the above program may be for the purpose of realizing some of the functions described above, or it may be for the purpose of realizing the above functions in combination with a program already recorded in the computer system, or it may be for the purpose of realizing using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0106] Although embodiments of this invention have been described in detail above with reference to the drawings, the specific configuration is not limited to those described above, and various design changes can be made without departing from the spirit of this invention. [Explanation of symbols]

[0107] 1…Examination support system, 10…Applicant terminal, 20…Local government terminal, 30…Reader, 40…Inspection system, 50…Online application system, 60…Local government system, 70…Examination screen, 210…Communication unit, 220…Input unit, 230…Storage unit, 240…Control unit, 241…Image data processing unit, 242…Input data processing unit, 243…Examination result processing unit, 250…Output unit, 410…Communication unit, 420…Storage unit, 430…Control unit, 431…Examination target acquisition unit 432...Verification Unit, 433...Duplicate Application Determination Unit, 434...Application Target Registration Unit, 435...Application Type Management Unit, 436...Review Screen Display Unit, 437...Defect Processing Unit, 438...Registration Processing Unit, 439...Notification Processing Unit, 510...Communication Unit, 520...Storage Unit, 530...Control Unit, 531...Input Data Confirmation Unit, 532...Input Data Registration Unit, 533...Input Data Output Unit, 610...Communication Unit, 620...Storage Unit, 630...Control Unit, 631...Resident Information Processing Unit, 632...Registration Information Registration Unit

Claims

1. In an application where both paper application and online application exist as application types indicating the types of application methods available for the application, an application type management unit manages the applicant information, which indicates information about the applicant, by associating it with a first application type information and a second application type information. A notification processing unit that determines a notification method for notifying the applicant based on the application type indicated in the second application type information, Equipped with, The first application type information is set to the application type used by the applicant, but is information that can be overwritten with an application type corresponding to the processing of the applicant information. The second application type information is information that is maintained with the application type used by the applicant set. Review and approval support system.

2. When the applicant information is subject to modification, the application type management unit overwrites the application type set in the first application type information with an application type that indicates it can be modified. The examination support system according to claim 1.

3. When the aforementioned application type management unit overwrites the first application type information with an application type that indicates it can be modified, it overwrites it with a paper application regardless of the set application type. The examination support system according to claim 2.

4. The aforementioned application is an application related to government administration. The examination support system according to claim 1.

5. The aforementioned online application is an application using a My Number Card. The examination support system according to claim 1.

6. In an application where paper applications and online applications coexist as application types indicating the types of application methods available for the application, an application type management process manages the applicant information, which indicates information about the applicant, by associating it with a first application type information and a second application type information. A notification processing process that determines a notification method for notifying the applicant based on the application type indicated in the second application type information, Includes, The first application type information is set to the application type used by the applicant, but is information that can be overwritten with an application type corresponding to the processing of the applicant information. The second application type information is information that is maintained with the application type used by the applicant set. A method for supporting review processes performed by computers.

7. Computers, In an application where paper applications and online applications coexist as application types indicating the types of application methods available for the application, an application type management means manages the association between a first application type information and a second application type information with respect to applicant information indicating information about the applicant. A notification processing means for determining a notification method for notifying the applicant based on the application type indicated in the second application type information, To make it function as, The first application type information is set to the application type used by the applicant, but is information that can be overwritten with an application type corresponding to the processing of the applicant information. The second application type information is information that is maintained with the application type used by the applicant set. program.

Images