Review support system, review support method, and program

Abstract

This invention provides a review support system, review support method, and program that enable appropriate review of applications using My Number cards. [Solution] An examination support system comprising: an applicant information acquisition unit that extracts the resident information of the person to be applied for from the resident information held by the administrative agency and acquires the extracted resident information as applicant information in an online application using My Number Cards; an applicant information registration unit that registers the applicant information as is if the name of the person to be applied for indicated by the acquired applicant information does not contain non-standard characters, and registers the applicant information in which the non-standard characters have been converted to substitute characters if the name of the person to be applied for indicated by the acquired applicant information contains non-standard characters; and an applicant determination unit that compares the name of the applicant included in the information to be examined with the name of the person to be applied for included in the registered applicant information and determines whether the applicant is an applicant or not.

Description

Technical Field

[0001] The present invention relates to an examination work support system, an examination work support method, and a program.

Background Art

[0002] Administrative agencies hold resident information (such as Basic Resident Registers) and conduct examinations for various administrative procedures (such as benefit payment disbursement) based on such information. In online applications using My Number cards, since the electronic certificate of the My Number card is used, it is necessary to use characters (JIS Level 1, Level 2, JIS auxiliary kanji) that can be handled by general personal computers and the like. For this reason, among the characters indicating resident information (such as names) on the My Number card, characters registered as characters other than those that can be handled by general personal computers and the like (external characters) cannot be displayed on the electronic certificate, so they are replaced with handleable characters (alternative characters) for display.

[0003] In relation to this, for example, Patent Document 1 below discloses a technology that, in various application procedures, allows the combined use of online applications and paper applications as application methods for resident information managed by local governments, and enables the implementation of examinations according to the application method used by the applicant and the notification of examination results by a notification means corresponding to the relevant application method. In this technology, resident information managed by local governments is used in the examination process.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] In the process of distributing benefits, the information of eligible individuals registered by local governments in advance is based on resident registration information, and therefore may contain non-standard characters in names. In contrast, the applicant's name on online applications using My Number cards is converted to substitute characters. As a result, when matching the applicant with the eligible individual during the review process, there were cases where the applicant's name did not match the registered name of the eligible individual, even though the applicant was eligible, resulting in an error.

[0006] In view of the above-mentioned problems, the object of the present invention is to provide a review support system, a review support method, and a program that can appropriately conduct reviews in applications using My Number cards. [Means for solving the problem]

[0007] To solve the above-mentioned problems, an examination support system according to one aspect of the present invention is an examination support system comprising: an applicant information acquisition unit that, in an online application using a My Number Card, extracts the resident information of the person who is the subject of the application from the resident information held by the administrative agency and acquires the extracted resident information as applicant information; an applicant information registration unit that, if the name of the person indicated by the acquired applicant information does not contain external characters, registers the applicant information as is, and if the name of the person indicated by the acquired applicant information contains external characters, registers the applicant information in which the external characters have been converted to substitute characters; and an applicant determination unit that compares the name of the applicant included in the subject of examination, which indicates the information subject to examination, with the name of the person included in the registered applicant information, and determines whether the applicant is the person in question.

[0008] A method for supporting examination operations according to one aspect of the present invention is a computer-based method for supporting examination operations, which includes: an acquisition of subject information for an applicant in an online application using a My Number Card, an acquisition of subject information for an applicant

[0009] A program according to one aspect of the present invention is a program that causes a computer to function as: an information acquisition means for acquiring information on an applicant, which extracts the resident information of an applicant from the resident information held by an administrative agency in an online application using a My Number Card, and acquires the extracted resident information as applicant information; an information registration means for acquiring information on an applicant, which registers the information as is if the name of the applicant shown in the acquired information on an applicant does not contain any extra characters, and registers the information in which the extra characters have been converted to substitute characters if the name of the applicant shown in the acquired information on an applicant does contain any extra characters; and an information determination means for determining whether the applicant is the applicant, which compares the name of the applicant included in the information subject to review, which indicates the information subject to review, with the name of the applicant included in the registered information on an applicant. [Effects of the Invention]

[0010] According to the present invention, it is possible to appropriately review applications using My Number cards. [Brief explanation of the drawing]

[0011] [Figure 1]This block diagram shows an example of the schematic configuration of the examination support system according to this embodiment. [Figure 2] This block diagram shows an example of the functional configuration of a municipal terminal according to this embodiment. [Figure 3] A block diagram showing an example of the functional configuration of the inspection system according to this embodiment. [Figure 4] This figure shows an example of the examination screen according to this embodiment. [Figure 5] This figure shows an example of the execution of the external character conversion process in the case of an online application using a My Number Card according to this embodiment. [Figure 6] This block diagram shows an example of the functional configuration of the online application system according to this embodiment. [Figure 7] This is a block diagram showing an example of the functional configuration of the local government system according to this embodiment. [Figure 8] This sequence diagram shows an example of the flow of the registration process for target information according to this embodiment. [Figure 9] This sequence diagram shows an example of the processing flow from application to registration of the item to be reviewed in a paper application according to this embodiment. [Figure 10] This sequence diagram shows an example of the processing flow from application to registration of the item to be reviewed in an online application according to this embodiment. [Figure 11] This sequence diagram shows an example of the processing flow in the examination of the subject of examination according to this embodiment. [Figure 12] This sequence diagram shows an example of the processing flow in the examination of the subject of examination according to this embodiment. [Figure 13] This sequence diagram shows an example of the processing flow when the examination according to this embodiment is completed successfully. [Modes for carrying out the invention]

[0012] Embodiments of the present invention will be described in detail below with reference to the drawings.

[0013] <1. Schematic Configuration of Examination Work Support System> The schematic configuration of the examination work support system according to the present embodiment will be described with reference to Figure 1. Figure 1 is a block diagram illustrating an example of the schematic configuration of the examination work support system according to the present embodiment. The examination work support system 1 shown in Figure 1 is a system for supporting examination work for various types of applications. The various types of applications are, for example, applications related to procedures for receiving services provided by administrative agencies, private enterprises (corporations), and the like. Persons who provide services that can be received by filing an application, such as administrative agencies and private enterprises, are hereinafter also referred to as "providers". The administrative agencies are, for example, central government ministries and agencies, local governments (also referred to as "local public bodies" or "local public organizations"), and the like. The services (systems) provided by administrative agencies include, for example, various registration procedures, benefit payment systems, grant systems, subsidy systems, social security services, and the like. The private enterprises are, for example, financial institutions such as banks, distribution enterprises, insurance companies, credit card companies, enterprises with a shareholder benefit system, and the like. The services provided by financial institutions are, for example, new account opening, housing loans, and the like. The services provided by distribution enterprises are, for example, campaigns for members, and the like. The services provided by insurance companies relate to, for example, various insurance products. The services provided by credit card companies are, for example, new credit card issuance, and the like. The services provided by enterprises with a shareholder benefit system relate to, for example, shareholder benefits. When the provider is an administrative agency, the applicant is, for example, a resident or private enterprise within the jurisdiction of the relevant administrative agency. When the provider is a private enterprise, the applicant is, for example, a consumer. Application methods for various procedures include applications by analog methods (hereinafter also referred to as "analog applications") and applications by digital methods (hereinafter also referred to as "digital applications"). The analog application is, for example, an application in which required items are filled in a paper application form and submitted (hereinafter also referred to as "paper application"). The digital application is, for example, an application in which required items are input online (hereinafter also referred to as "online application").

[0014] In the following, the present embodiment will be described by taking as an example a case where the provider is a local government, the applicant is a resident, and the online application is performed using a My Number card. Specifically, description is given of an example in which, in an application related to a procedure for a resident to receive a service from a local government, the applicant submits the application via a paper application or an online application, and a staff member (worker) of the local government performs examination work for the application. FIG. 1 illustrates an example in which an applicant US1 submits a paper application and an applicant US2 submits an online application. The applicant US1 submits a paper application by mailing an application form AF with necessary items filled in at home HM1 to the local government JC. The applicant US2 submits an online application by inputting necessary items into a website or the like provided by the local government JC from an online applicant terminal 10 at home HM2. A staff member MS of the local government JC examines the content of the paper application by the applicant US1 and the content of the online application by the applicant US2. The location where the applicant US1 fills in the necessary items on the application form AF and the location where the applicant US2 inputs the necessary items into the applicant terminal 10 are not limited to home, and may be any arbitrary location. Further, the method by which the applicant US1 submits the application form AF to the local government JC is not limited to mailing. For example, the applicant US1 may bring the application form AF to the local government JC and hand it directly to a staff member. Further, the terminal with which the applicant US2 performs the online application is not limited to a terminal owned by the applicant US2. For example, the applicant US2 may perform the online application from a terminal or the like installed in the local government JC.

[0015] As shown in FIG. 1, an examination work support system 1 according to the present embodiment includes an applicant terminal 10, a local government terminal 20, a reading device 30, an inspection system 40, an online application system 50, and a local government system 60.

[0016] (1) Applicant Terminal 10 The applicant terminal 10 is a terminal used by the applicant US2 to perform an online application. The applicant terminal 10 is, for example, a PC (Personal Computer), a smartphone, a tablet terminal, or the like. The applicant terminal 10 is connected to the online application system 50 via a network such as a mobile phone network or the internet. In communication with the online application system 50, the applicant terminal 10 transmits, for example, input data entered online by the applicant.

[0017] (2) Local government life 20 The municipal terminal 20 is a terminal used by the employee MS to perform the review of applications. In this embodiment, the municipal terminal 20 is an example of a review terminal used for review work, and is, for example, a terminal operated by the municipal JC. The employee MS is an example of a person in charge of review work (reviewer), and is, for example, a person belonging to the municipal JC. The municipal terminal 20 is, for example, a PC, smartphone, tablet terminal, etc. The municipal terminal 20 is connected to the reader 30 via wired or wireless communication. In communication with the reader 30, the municipal terminal 20 receives, for example, image data of an application form. The municipal terminal 20 is also connected to the inspection system 40 and the online application system 50 via the network within the municipal JC organization. In communication with the inspection system 40, the municipal terminal 20 transmits, for example, image data and input data, and receives screen information of the review screen. Through communication with the inspection system 40, the municipal terminal 20 inputs image data or input data to the inspection system 40 and displays the review screen generated based on the input data. The staff member MS conducts the review using the review screen displayed on the municipal terminal 20. In communication with the online application system 50, the municipal terminal 20 receives, for example, downloaded input data.

[0018] (3) Reading device 30 The reading device 30 is a device that optically reads a paper application form and generates image data of the application form. The reading device 30 is, for example, a scanner. Staff member MS uses the scanner to scan the application form AF, which was received by mail from applicant US1, and convert it into image data. The reader 30 is connected to the municipal terminal 20 via wired or wireless communication. During communication with the municipal terminal 20, the reader 30 transmits image data of the generated application form AF.

[0019] (4) Inspection system 40 The inspection system 40 is a system for performing inspection processes for review by staff MS. Inspection involves verifying whether an application meets the specified conditions before the staff MS reviews the application from applicant US1. The inspection system 40 consists of, for example, one or more server devices (e.g., cloud servers). The inspection system 40 is connected to the municipal terminal 20 and the municipal system 60 via the network within the municipal JC organization. In communication with the municipal terminal 20, the inspection system 40 receives, for example, image data and input data, and transmits screen information of the review screen. In communication with the municipal system 60, the inspection system 40 performs, for example, data linkage. In this data linkage, the inspection system 40 receives, for example, resident information and transmits registration information. The resident information is information about residents of the municipality that is pre-registered in the municipal system 60. The registration information is information indicating the application content, generated based on image data or input data for which the review by the staff MS has been successfully completed.

[0020] (5) Online application system 50 The online application system 50 is a system for processing online applications. The online application system 50 consists of, for example, one or more server devices (e.g., cloud servers). The online application system 50 is connected to the applicant terminal 10 via a network such as a mobile phone network or the internet. In communication with the applicant terminal 10, the online application system 50 receives input data entered online by the applicant, for example. The online application system 50 is also connected to the local government terminal 20 via the network within the local government JC organization. In communication with the local government terminal 20, the online application system 50 transmits the downloaded input data.

[0021] (6) Local Government Systems 60 The local government system 60 is a system (core system) that manages various types of information related to local government Junior Chambers of Commerce (JCs). The local government system 60 consists of, for example, one or more server devices (for example, cloud servers). The information managed by the local government system 60 includes resident information. Resident information is an example of information about managed persons (e.g., residents within the jurisdiction of a local government) that are managed by service providers (e.g., local governments) that can be received upon application (hereinafter also referred to as "managed persons information"). Resident information is, for example, information registered in the basic resident register (basic resident information). Managed information is information that links the personal information of a managed person with information about the managed person used to determine if there are duplicate applications for the service (hereinafter also referred to as "duplicate determination information"). Personal information of a resident is, for example, name, date of birth, address, etc. Duplicate determination information for a resident is, for example, unique identification information for each resident assigned by the local government. Unique identification information for each resident is not limited to information assigned by the local government (administrator), but may also be assigned by an entity other than the local government. Examples of information assigned by entities other than the local government include individual numbers (My Number). In the following, resident information that links the personal information of a resident with unique identification information for that resident (duplicate determination information) will be treated as managed information. The local government system 60 is connected to the inspection system 40 via the network within the local government JC organization. In communication with the inspection system 40, the local government system 60 receives registration information and transmits resident information extracted from various types of information it manages.

[0022] <2. Functional Configuration of Local Government Terminals> The above describes the general configuration of the examination support system 1 according to this embodiment. Next, the functional configuration of the local government terminal 20 according to this embodiment will be described with reference to Figure 2. Figure 2 is a block diagram showing an example of the functional configuration of the local government terminal 20 according to this embodiment. As shown in Figure 2, the municipal terminal 20 includes a communication unit 210, an input unit 220, a storage unit 230, a control unit 240, and an output unit 250.

[0023] (1) Communications Section 210 The communication unit 210 has the function of sending and receiving various types of information. For example, the communication unit 210 communicates with the reader 30, the inspection system 40, and the online application system 50 to send and receive various types of information.

[0024] (2) Input section 220 The input unit 220 has the function of receiving input from the employee MS. The input unit 220 is composed of input devices that the municipal terminal 20 has as hardware, such as a keyboard, mouse, buttons, touch panel, microphone, etc.

[0025] (3) Storage section 230 The storage unit 230 has the function of storing various types of information. The storage unit 230 is composed of storage media provided as hardware by the municipal terminal 20, such as an HDD (Hard Disk Drive), SSD (Solid State Drive), flash memory, EEPROM (Electrically Erasable Programmable Read Only Memory), RAM (Random Access read / write Memory), ROM (Read Only Memory), or any combination of these storage media. The storage unit 230 stores, for example, image data received by the communication unit 210 from the reader 30 and input data received from the online application system 50.

[0026] (4) Control unit 240 The control unit 240 has the function of controlling the overall operation of the municipal terminal 20. The control unit 240 is implemented, for example, by causing the CPU (Central Processing Unit) that the municipal terminal 20 has as hardware to execute a program. As shown in Figure 2, the control unit 240 comprises an image data processing unit 241, an input data processing unit 242, and an examination result processing unit 243.

[0027] (4-1) Image data processing unit 241 The image data processing unit 241 has the function of processing image data. For example, the image data processing unit 241 takes in image data scanned by the reading device 30 and transmits the image data to the inspection system 40.

[0028] (4-2) Input data processing unit 242 The input data processing unit 242 has the function of processing input data. For example, the input data processing unit 242 downloads input data from the online application system 50 and transmits the input data to the inspection system 40.

[0029] (4-3) Review Result Processing Unit 243 The examination result processing unit 243 has the function of processing the examination results. For example, the examination result processing unit 243 transmits the examination results entered on the examination screen by the staff MS to the inspection system 40. In addition, when the examination result processing unit 243 notifies the applicant of the examination results in writing, it prints a document showing the examination results using a printing device.

[0030] (5) Output section 250 The output unit 250 has the function of outputting various types of information. The output unit 250 is composed of output devices provided as hardware by the municipal terminal 20, such as display devices such as a display device or a touch screen (touch panel), and audio output devices such as a speaker. The output unit 250 displays an inspection screen based on screen information received from, for example, the inspection system 40.

[0031] <3. Functional Configuration of the Inspection System> The functional configuration of the municipal terminal 20 according to this embodiment has been described above. Next, the functional configuration of the inspection system 40 according to this embodiment will be described with reference to Figures 3 to 5. Figure 3 is a block diagram showing an example of the functional configuration of the inspection system 40 according to this embodiment. As shown in Figure 3, the inspection system 40 comprises a communication unit 410, a storage unit 420, and a control unit 430.

[0032] (1) Communications Section 410 The communication unit 410 has the function of sending and receiving various types of information. For example, the communication unit 410 communicates with the local government terminal 20 and the local government system 60 to send and receive various types of information.

[0033] (2) Storage section 420 The storage unit 420 has the function of storing various types of information. The storage unit 420 is composed of storage media provided as hardware by the inspection system 40, such as HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The memory unit 420 stores, for example, image data and input data received by the communication unit 410 from the municipal terminal 20, and resident information (managed information) received from the municipal system 60.

[0034] (3) Control unit 430 The control unit 430 has the function of controlling the overall operation of the inspection system 40. The control unit 430 is implemented, for example, by causing the CPU, which is provided as hardware in the inspection system 40, to execute a program. As shown in Figure 3, the control unit 430 includes a target information acquisition unit 4301, an external character determination unit 4302, an external character conversion processing unit 4303, a target information registration unit 4304, a review target acquisition unit 4305, a matching unit 4306, a target determination unit 4307, a duplicate application determination unit 4308, a review target registration unit 4309, a review screen display unit 4310, a deficiency processing unit 4311, a registration processing unit 4312, and a notification processing unit 4313.

[0035] (3-1) Person Information Acquisition Unit 4301 The Target Person Information Acquisition Unit 4301 has the function of acquiring target person information. Target person information is information that indicates the target person for which the application is made. The Target Person Information Acquisition Unit 4301 extracts the resident information of the target person for the application from the resident information (basic resident information) held by the administrative agency and acquires the extracted resident information as target person information.

[0036] (3-2) External character determination unit 4302 The external character detection unit 4302 has the function of determining whether or not the name of the person indicated in the person information contains external characters. External characters are characters that cannot be handled by My Number Cards. Characters that can be handled by My Number Cards are, for example, JIS Level 1, Level 2, and JIS Supplementary Kanji. In other words, external characters are, for example, characters other than JIS Level 1, Level 2, and JIS Supplementary Kanji. The external character detection unit 4302 determines whether or not the name of the person contains external characters by, for example, comparing the name of the person with external character information. External character information is information that indicates characters to be treated as external characters, and is, for example, pre-registered in the storage unit 420. Furthermore, the characters treated as external characters are not limited to the examples mentioned above (characters that were generally considered external characters at the time of filing this application), and it is possible to appropriately set and change which characters are treated as external characters according to the system design.

[0037] (3-3) External character conversion processing unit 4303 The external character conversion processing unit 4303 has the function of performing external character conversion. External character conversion processing includes the process of converting external characters to substitute characters and the process of converting substitute characters to external characters. Substitute characters are characters other than external characters that can be used in place of external characters. In other words, substitute characters are characters included in JIS Level 1, Level 2, and JIS Supplemental Kanji that can be used as substitutes for external characters. The external character conversion processing unit 4303 performs a process to convert external characters to substitute characters if, for example, the external character detection unit 4302 determines that the name of the person contains external characters. Through this process, the external character conversion processing unit 4303 generates person information in which the external characters contained in the name of the person have been converted to substitute characters. The external character conversion processing unit 4303 converts external characters to substitute characters based on substitute character information, for example. The substitute character information is information indicating the corresponding substitute character for each external character, and is pre-registered in, for example, the storage unit 420. Furthermore, if the external character conversion processing unit 4303 confirms, for example, that the notification processing unit 4313 has performed an external character conversion process on the applicant US's name indicated in the registered subject information, it performs a process to convert the substitute characters to external characters. Through this process, the external character conversion processing unit 4303 converts the substitute characters included in the subject's name to external characters and restores the notation of the subject's name to its official notation. For example, the external character conversion processing unit 4303 converts the substitute characters to external characters using the pre-conversion external characters associated with the substitute characters used in the name in the applicant information.

[0038] (3-4) Person Information Registration Section 4304 The Person Information Registration Unit 4304 has the function of registering person information. The Person Information Registration Unit 4304 registers person information obtained by the Person Information Acquisition Unit 4301. This person information is mainly used to determine whether or not an applicant US is a person eligible for the program in the paper application flow and the online application flow that does not use a My Number Card.

[0039] If the name of the person concerned does not contain non-standard characters, the person information registration unit 4304 registers the person information as is. On the other hand, if the name of the person concerned contains non-standard characters, the person information registration unit 4304 re-registers the person information in which the non-standard characters have been converted to substitute characters. In this embodiment, the person information registration unit 4304 re-registers the person information in which the non-standard characters have been converted to substitute characters by the non-standard character conversion processing unit 4303. When non-standard characters are converted to substitute characters, the person information registration unit 4304 associates the non-standard characters before conversion with the substitute characters included in the converted name of the person concerned and registers them. The re-registered person information is mainly used in the online application flow using My Number Cards to determine whether or not the applicant US is a person concerned.

[0040] (3-5) Examination target acquisition section 4305 The data acquisition unit 4305 has the function of acquiring data that is subject to review. The data acquisition unit 4305 acquires data that is subject to review for an application, according to the application method. For example, when an employee MS reviews a paper application, the data acquisition unit 4305 acquires image data of application form AF submitted by applicant US1 from the municipal terminal 20 as data to be reviewed. Also, when an employee MS reviews an online application, the data acquisition unit 4305 acquires input data entered online by applicant US2 from the municipal terminal 20 as data to be reviewed. The data acquisition unit 4305 may also check the file format of the acquired input data.

[0041] (3-6) Verification unit 4306 The matching unit 4306 has the function of matching the managed information with the review target and obtaining duplicate determination information. For example, first, the matching unit 4306 matches the managed information, which is the resident information (including identification information), stored in the storage unit 420 with the personal information indicated by the review target obtained by the review target acquisition unit 4305. The matching unit 4306 performs the matching, for example, by matching the resident information with the name and date of birth included in the personal information. Then, from the matching result, the matching unit 4306 obtains the applicant US identification information as duplicate determination information from the resident information stored in the storage unit 420, which includes the personal information corresponding to the personal information indicated by the review target. The matching unit 4306 performs the matching of the managed information with the review target and the acquisition of identification information based on the review target acquired from each data when the review target acquisition unit 4305 acquires image data or input data.

[0042] (3-7) Target person determination unit 4307 The Eligibility Determination Unit 4307 has the function of determining whether or not applicant US is an eligible person. The Eligibility Determination Unit 4307 compares the name of applicant US included in the review with the name of the eligible person included in the registered eligible person information to determine whether or not applicant US is an eligible person. If the application is a paper application or an online application that does not use a My Number Card, the Eligibility Determination Unit 4307 compares using the eligible person information that has not undergone external character conversion processing. If the application is an online application that uses a My Number Card, the Eligibility Determination Unit 4307 compares using the eligible person information that has undergone external character conversion processing. If the name of applicant US included in the review matches the name of the eligible person included in the registered eligible person information, the Eligibility Determination Unit 4307 determines that applicant US is an eligible person. On the other hand, if the name of applicant US included in the review does not match the name of the eligible person included in the registered eligible person information, the Eligibility Determination Unit 4307 determines that applicant US is not an eligible person. In this case, the examiner will need to verify the applicant's name and individually re-determine whether the applicant and the subject are the same person. As a result, the eligibility determination unit 4307 can prevent errors caused by discrepancies between the name on the resident register and the name on the My Number Card in applications using My Number Cards, allowing examiners to proceed with the review process efficiently.

[0043] (3-8) Duplicate application determination department 4308 The duplicate application determination unit 4308 has a function to determine whether or not an application is a duplicate. For example, it determines whether or not an application is a duplicate based on the applicant identification information obtained by the matching unit 4306. Specifically, the duplicate application determination unit 4308 determines whether or not an application is a duplicate depending on whether or not the applicant US identification information (duplicate determination information) obtained by the matching unit 4306 has already been obtained. The obtained applicant US identification information was obtained when an application was made in the past and is registered in the storage unit 420 in association with image data or input data. Therefore, when the applicant US identification information is obtained by the matching unit 4306, the duplicate application determination unit 4308 can check whether or not the applicant US identification information (duplicate determination information) has already been obtained by checking whether or not the identification information has been registered in the storage unit 420, and thus can determine whether or not an application is a duplicate.

[0044] If the applicant US identification information has not been obtained, the duplicate application determination unit 4308 determines that the application is not a duplicate. On the other hand, if the applicant US identification information has been obtained, the duplicate application determination unit 4308 determines that the application is a duplicate. If the application is a duplicate, the duplicate application determination unit 4308 outputs an error to the municipal terminal 20 indicating that the application is a duplicate. This eliminates the need for staff members to manually check for duplicate applications, thereby reducing their workload. Furthermore, it prevents duplicate payments in procedures such as benefit applications.

[0045] (3-9) Examination Subject Registration Section 4309 The examination subject registration unit 4309 has the function of registering examination subjects. For example, the examination subject registration unit 4309 registers the examination subject, which is image data or input data acquired by the examination subject acquisition unit 4305, in the storage unit 420. At this time, the examination subject registration unit 4309 registers the applicant US identification information (duplicate determination information) acquired by the matching unit 4306 in association with the corresponding data.

[0046] (3-10) Review screen display unit 4310 The review screen display unit 4310 has the function of displaying the review screen. If the duplicate application determination unit 4308 determines that the application is not a duplicate, the review screen display unit 4310 generates screen information for the review screen showing the review target and review items, transmits the generated screen information to the local government terminal 20, and displays the review screen on the local government terminal 20. For example, if image data is acquired as the review target, the review screen display unit 4310 generates screen information for the review screen showing the image data and review items. If input data is acquired as the review target, the review screen display unit 4310 generates screen information for the review screen showing the input data and review items. On the other hand, if the duplicate application determination unit 4308 determines that an application is a duplicate, the review screen display unit 4310 generates error information indicating that the application is a duplicate, sends the generated error information to the municipal terminal 20, and causes the municipal terminal 20 to output an error. The error may be output to the municipal terminal 20 by any means, such as screen display, message (text) display, or audio output.

[0047] Here, with reference to Figure 4, an example of a review screen displayed by the review screen display unit 4310 on the municipal terminal 20 will be described. Figure 4 is a diagram showing an example of a review screen according to this embodiment. Figure 4 shows the review screen 70 when the subject of review is image data. As shown in Figure 4, the image data 73 is displayed in area 71 of the review screen 70. In addition, the review items 74-1 to 74-n (where n is a natural number) are displayed in area 72 of the review screen 70. If the subject of review is input data, the input data is displayed in area 71 of the review screen 70. As shown in Figure 4, the display of the review screen allows the MS staff to review the image data or input data to be reviewed and the review items simultaneously on a single screen, enabling them to efficiently carry out the review work.

[0048] (3-11) Defect Processing Unit 4311 The deficiency processing unit 4311 has the function of processing deficiencies in applications. First, the deficiency processing unit 4311 determines whether or not there are deficiencies in the application based on the review results by the staff MS. If there are no deficiencies in the application, the deficiency processing unit 4311 proceeds with processing as normal. On the other hand, if there are deficiencies in the application, the deficiency processing unit 4311 will decide how to respond to the deficiency depending on the nature of the deficiency. For example, if the deficiency is a minor deficiency in the description, the deficiency processing unit 4311 will decide to respond by making a phone call. This is because minor deficiencies can be easily corrected by confirming with the applicant by phone. On the other hand, if the deficiency is more than a minor deficiency in the description, the deficiency processing unit 4311 will decide to respond by sending a written document. This is because deficiencies other than minor deficiencies cannot be corrected by simply confirming with the applicant by phone. Examples of deficiencies other than minor deficiencies in the description include serious deficiencies in the description and failure to attach documents.

[0049] (3-12) Registration Processing Unit 4312 The registration processing unit 4312 has the function of registering registration information to the local government system 60. The registration processing unit 4312 extracts information indicating the application content from the review targets for which the review by the staff MS has been successfully completed, and generates registration information. After generation, the registration processing unit 4312 transmits the generated registration information to the local government system 60 and registers it.

[0050] (3-13) Notification Processing Unit 4313 The notification processing unit 4313 has the function of processing the notification of the examination results. The notification processing unit 4313 determines the method of notifying the examination results depending on whether the application is a paper application or an online application. For example, if the application is a paper application, the notification processing unit 4313 decides to notify the examination results in writing. This is because applicants who submit a paper application may not have an internet connection, and in this case, they would not be able to check the examination results even if notified online. On the other hand, if the application is an online application, the notification processing unit 4313 decides to notify the examination results online. This is because applicants who submit an online application have an internet connection, and therefore can check the examination results even if notified online. In this way, providing notifications tailored to the applicant's circumstances can improve convenience for the applicant.

[0051] When the notification processing unit 4313 sends a notification to the applicant US, it notifies the applicant US with their full name. In this embodiment, when registering the target person information, the notification processing unit 4313 checks whether or not an external character conversion process has been performed for the applicant US's name. The notification processing unit 4313 can refer to the target person information and determine that an external character conversion process has been performed if the external character before conversion is associated with it, and determine that an external character conversion process has not been performed if the external character before conversion is not associated with it.

[0052] If external character conversion processing was performed during registration, the notification processing unit 4313 notifies the applicant using the official name, in which the substitute characters included in the name of the applicant indicated in the registered applicant information are represented by the corresponding external characters. In this embodiment, the notification processing unit 4313 obtains the official name of the applicant, in which the substitute characters have been converted to external characters by the external character conversion processing performed by the external character conversion processing unit 4303. The notification processing unit 4313 notifies the applicant US using the name containing the converted external characters. On the other hand, if external character conversion processing was not performed during registration, the notification processing unit 4313 notifies the applicant US using the name of the applicant indicated in the applicant information as is. This allows the notification processing unit 4313 to notify the applicant US with their official name.

[0053] Here, with reference to Figure 5, an example of the execution of the external character conversion process in the case of an online application using a My Number Card will be explained. Figure 5 is a diagram showing an example of the execution of the external character conversion process in the case of an online application using a My Number Card according to this embodiment.

[0054] As shown in Figure 5, the resident registration information managed by the local government system 60 includes the applicant's name, which contains non-standard characters. The inspection system 40 retrieves the applicant information from the resident registration information in the local government system 60. In the case of an application for the payment of benefits, the applicant information will be information indicating the list of eligible recipients. The inspection system 40 performs a non-standard character conversion process on the names containing non-standard characters among the retrieved applicant information. Through the non-standard character conversion process, the applicant information is converted to substitute characters, the original non-standard characters are associated with them, and the information is registered without the non-standard characters.

[0055] Suppose applicant US, whose name contains non-standard characters, applies online using a My Number Card. In this case, since the My Number Card is registered with applicant US's name without non-standard characters, the name without non-standard characters is linked to the inspection system 40 and retrieved for review.

[0056] When the inspection system 40 acquires a subject for review, it compares the subject with the subject information on which the external character conversion process has been performed. If the names match, it proceeds to the review. After the review, when notifying the applicant US of the review results, the inspection system 40 checks whether the external character conversion process was performed on the applicant US's name when the subject information was registered. If the external character conversion process was performed, the notification processing unit 4313 performs an external character conversion process on the name that was registered without external characters after the external character conversion process was performed, converting the substitute characters back to the original external characters, thereby making the name include external characters. After the external character conversion process, the notification processing unit 4313 notifies the applicant US using the name including the external characters.

[0057] <4. Functional Configuration of the Online Application System> The functional configuration of the inspection system 40 according to this embodiment has been described above. Next, the functional configuration of the online application system 50 according to this embodiment will be described with reference to Figure 6. Figure 6 is a block diagram showing an example of the functional configuration of the online application system 50 according to this embodiment. As shown in Figure 6, the online application system 50 comprises a communication unit 510, a storage unit 520, and a control unit 530.

[0058] (1) Communications Section 510 The communication unit 510 has the function of sending and receiving various types of information. For example, the communication unit 510 communicates with the applicant terminal 10 and the local government terminal 20 to send and receive various types of information.

[0059] (2) Storage section 520 The storage unit 520 has the function of storing various types of information. The storage unit 520 is composed of storage media provided as hardware by the online application system 50, such as an HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The storage unit 520 stores, for example, the input data that the communication unit 510 receives from the applicant terminal 10.

[0060] (3) Control unit 530 The control unit 530 has the function of controlling the overall operation of the online application system 50. The control unit 530 is implemented, for example, by causing the CPU, which is provided as hardware in the online application system 50, to execute a program. As shown in Figure 6, the control unit 530 includes an input data confirmation unit 531, an input data registration unit 532, and an input data output unit 533.

[0061] (3-1) Input data verification unit 531 The input data verification unit 531 has the function of checking whether there are any deficiencies in the input data entered by the applicant US2. If there are deficiencies in the input data, the input data verification unit 531 displays an error to the applicant terminal 10 indicating that there are deficiencies. On the other hand, if there are no deficiencies in the input data, the input data verification unit 531 proceeds with processing normally.

[0062] (3-2) Input data registration unit 532 The input data registration unit 532 has the function of registering input data. For example, the input data registration unit 532 registers input data that has been confirmed to be free of defects by the input data verification unit 531 to the storage unit 520.

[0063] (3-3) Input data output unit 533 The input data output unit 533 has the function of outputting input data. For example, when the input data output unit 533 receives a request from the municipal terminal 20 to download input data, it outputs the target input data from the storage unit 520 and sends it to the municipal terminal 20. The input data output unit 533 may transmit the input data to the municipal terminal 20 without receiving a download request from the municipal terminal 20. For example, the input data output unit 533 may transmit the input data to the municipal terminal 20 when the input data is registered in the storage unit 520 by the input data registration unit 532.

[0064] <5. Functional Configuration of Local Government Systems> The functional configuration of the online application system 50 according to this embodiment has been described above. Next, the functional configuration of the local government system 60 according to this embodiment will be described with reference to Figure 7. Figure 7 is a block diagram showing an example of the functional configuration of the local government system 60 according to this embodiment. As shown in Figure 7, the local government system 60 comprises a communication unit 610, a storage unit 620, and a control unit 630.

[0065] (1) Communications Section 610 The communication unit 610 has the function of sending and receiving various types of information. For example, the communication unit 610 communicates with the inspection system 40 and sends and receives various types of information.

[0066] (2) Storage section 620 The storage unit 620 has the function of storing various types of information. The storage unit 620 is composed of storage media provided as hardware by the local government system 60, such as HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The memory unit 620 stores various types of information (including resident information) managed by local governments, for example. The memory unit 620 also stores registration information received by the communication unit 610 from the inspection system 40.

[0067] (3) Control unit 630 The control unit 630 has the function of controlling the overall operation of the local government system 60. The control unit 630 is implemented, for example, by causing the CPU, which is provided as hardware in the local government system 60, to execute a program. As shown in Figure 7, the control unit 630 comprises a resident information processing unit 631 and a registration information registration unit 632.

[0068] (3-1) Resident Information Processing Unit 631 The resident information processing unit 631 has the function of processing resident information. For example, the resident information processing unit 631 extracts resident information from various types of information managed by the local government system 60 stored in the storage unit 620 and transmits it to the inspection system 40. At this time, the resident information processing unit 631 transmits the resident information in, for example, a CSV (Comma Separated Values) file format.

[0069] (3-2) Registration Information Section 632 The registration information registration unit 632 has the function of registering registration information. For example, the registration information registration unit 632 registers the registration information received by the communication unit 610 from the inspection system 40 in the storage unit 620.

[0070] <6. Processing Flow> The functional configuration of the local government system 60 according to this embodiment has been described above. Next, the processing flow according to this embodiment will be described with reference to Figures 8 to 13. In the following, it is assumed that resident information (managed information) is pre-linked to the inspection system 40 from the local government system 60, and that this resident information is pre-stored in the storage unit 420.

[0071] (1) Flow of the registration process for target person information First, with reference to Figure 8, the flow of the registration process for target information according to this embodiment will be explained. Figure 8 is a sequence diagram showing an example of the flow of the registration process for target information according to this embodiment.

[0072] As shown in Figure 8, first, the subject information acquisition unit 4301 of the inspection system 40 requests subject information from the local government system 60 (step S10). Upon receiving a request from the inspection system 40, the local government system 60 extracts information on the person who is the target of the application from the resident registration information as the target person information (step S11). The local government system 60 transmits the extracted information about the target individuals to the inspection system 40 (step S12).

[0073] The subject information acquisition unit 4301 of the inspection system 40 acquires subject information transmitted from the local government system 60 (step S13). The subject information registration unit 4304 of the inspection system 40 registers the subject information acquired by the subject information acquisition unit 4301 (step S14). Next, the external character detection unit 4302 determines whether or not the name of the person indicated in the registered person information contains external characters (step S15). If the person's name contains external characters (step S15 / YES), the process proceeds to step S16. On the other hand, if the person's name does not contain external characters (step S15 / NO), the registration process of the person information is terminated.

[0074] If the process proceeds to step S16, the external character conversion processing unit 4303 executes the external character conversion process (step S16). The target information registration unit 4304 re-registers the target information on which the external character conversion process has been performed (step S17), and then terminates the target information registration process.

[0075] (2) Processing flow from application to registration of items for review in paper applications Next, with reference to Figure 9, the processing flow from application to registration of the item to be reviewed in a paper application according to this embodiment will be explained. Figure 9 is a sequence diagram showing an example of the processing flow from application to registration of the item to be reviewed in a paper application according to this embodiment. Note that the processing shown in Figure 9 is the processing when applicant US1 submits a paper application.

[0076] As shown in Figure 9, first, applicant US1 fills in the required information on application form AF (step S101) and submits it to staff MS (local government) by mail (step S102). Staff member MS receives application form AF submitted by applicant US1 (step S103) and scans it using reader 30 (step S104). The image data processing unit 241 of the municipal terminal 20 takes in the image data scanned by the reading device 30 (step S105) and transmits the image data to the inspection system 40 (step S106).

[0077] The inspection target acquisition unit 4305 of the inspection system 40 acquires image data transmitted from the municipal terminal 20 as the target for inspection (step S107). Next, the matching unit 4306 of the inspection system 40 compares the personal information contained in the resident information stored in the storage unit 420 with the personal information indicated by the image data acquired by the review target acquisition unit 4305 (step S108). Through verification, the verification unit 4306 obtains the identification information of applicant US1 (step S109).

[0078] (3) Flow of processing from application to registration of items for review in online applications Next, with reference to Figure 10, the processing flow from application to registration of the item to be reviewed in the online application according to this embodiment will be explained. Figure 10 is a sequence diagram showing an example of the processing flow from application to registration of the item to be reviewed in the online application according to this embodiment. Note that the processing shown in Figure 10 is the processing when applicant US2 makes an online application.

[0079] As shown in Figure 10, first, applicant US2 enters the necessary information into the applicant terminal 10 online (step S201). The applicant terminal 10 then transmits the input data entered by applicant US2 to the online application system 50 (step S202).

[0080] The input data verification unit 531 of the online application system 50 checks whether there are any deficiencies in the input data received from the applicant terminal 10 (step S203). If there are any deficiencies in the input data (step S204 / YES), the input data verification unit 531 displays an error indicating the deficiency to the applicant terminal 10 (step S205). If an error is displayed, the applicant US2 corrects the input content (step S206). After the correction by the applicant US2, the applicant terminal 10 repeats the process from step S202 (connector A). On the other hand, if there are no deficiencies in the input data (step S204 / NO), the input data registration unit 532 registers the input data in the storage unit 520 (step S207).

[0081] The municipal employee MS performs an operation to download input data to the municipal terminal 20 (step S208). The input data processing unit 242 of the municipal terminal 20 receives the operation from the employee MS, downloads the input data from the online application system 50 (step S209), and transmits the input data to the inspection system 40 (step S210).

[0082] The inspection target acquisition unit 4305 of the inspection system 40 acquires input data transmitted from the municipal terminal 20 as the target for inspection (step S211). Next, the inspection target acquisition unit 4305 checks the file format of the input data (step S212). Next, the matching unit 4306 of the inspection system 40 compares the personal information contained in the resident information stored in the storage unit 420 with the personal information indicated by the input data acquired by the review target acquisition unit 4305 (step S213). Through verification, the verification unit 4306 obtains the identification information of applicant US2 (step S214).

[0083] (4) Processing flow in the review of the subject of review Next, the processing flow in the examination of the subject to examination according to this embodiment will be described with reference to Figures 11 and 12. Figures 11 and 12 are sequence diagrams showing an example of the processing flow in the examination of the subject to examination according to this embodiment. Note that the processing shown in Figure 11 is performed immediately after either step S109 shown in Figure 9 or step S214 shown in Figure 10 has been performed. The processing shown in Figure 12 is performed immediately after step S310 shown in Figure 11 has been performed.

[0084] As shown in Figure 11, first, the subject determination unit 4307 of the inspection system 40 performs subject determination (step S301). If the application is a paper application or an online application that does not use a My Number Card, the subject determination unit 4307 makes the determination using subject information that has not undergone external character conversion processing. If the application is an online application that uses a My Number Card, the subject determination unit 4307 makes the determination using subject information that has undergone external character conversion processing. If applicant US is not eligible (step S302 / NO), the eligibility determination unit 4307 displays an error to the municipal terminal 20 indicating that applicant US is not eligible (step S303). On the other hand, if applicant US is eligible (step S302 / YES), the process proceeds to step S304.

[0085] If the process proceeds to step S304, the duplicate application determination unit 4308 of the inspection system 40 determines whether the application is a duplicate or not, depending on whether the applicant US identification information (duplicate determination information) obtained by the matching unit 4306 in step S109 or step S214 has already been obtained (step S304). If the applicant US identification information has already been obtained (step S305 / YES), the duplicate application determination unit 4308 determines that the application is a duplicate and displays an error to the municipal terminal 20 indicating that the application is a duplicate (step S306). On the other hand, if the applicant US identification information has not already been obtained (step S305 / NO), the duplicate application determination unit 4308 determines that the application is not a duplicate and proceeds to step S307.

[0086] If the process proceeds to step S307, the inspection target registration unit 4309 of the inspection system 40 associates the inspection target, which is image data or input data acquired by the inspection target acquisition unit 4305, with the applicant US identification information acquired by the matching unit 4306, and registers it in the storage unit 420 of the inspection system 40 (step S307). After registration, the inspection screen display unit 4310 of the inspection system 40 generates an inspection screen corresponding to the inspection target and displays it on the municipal terminal 20 (step S308).

[0087] The employee MS reviews the application based on the review screen displayed on the municipal terminal 20 (step S309). The review result processing unit 243 of the municipal terminal 20 transmits the review results entered on the review screen by the employee MS to the inspection system 40 (step S310).

[0088] The deficiency processing unit 4311 of the inspection system 40 determines whether or not there are deficiencies in the application based on the review results by the staff MS (step S311). If the application is complete (step S311 / NO), the deficiency processing unit 4311 proceeds to step S401 (connector B) as shown in Figure 13, which will be described later. On the other hand, if the application is complete (step S311 / YES), the deficiency processing unit 4311 determines how to address the deficiency according to the nature of the deficiency (step S312).

[0089] If the deficiency is minor (Step S313 / YES), the deficiency processing unit 4311 instructs the staff member MS to make a phone call via the municipal terminal 20 (Step S314). The staff member MS, upon receiving the instruction, makes a phone call to the applicant US (Step S315). During the phone call, the applicant US informs the staff member MS of the corrections needed, and the staff member MS corrects the application details, thereby resolving the deficiency. If the deficiency is not minor (step S313 / NO), the deficiency processing unit 4311 instructs the employee MS to address the deficiency via the municipal terminal 20 (step S316). If a deficiency is addressed, the deficiency processing unit 4311 has a printing device (not shown) print the deficiency notice. The employee MS, having received the instructions, sends the deficiency notice to the applicant US (step S317). In addressing the deficiency, the applicant US resolves the deficiency by resubmitting the necessary documents according to the instructions written in the deficiency notice.

[0090] (5) Processing flow when the review is completed successfully Finally, with reference to Figure 13, the processing flow when the examination according to this embodiment is successfully completed will be explained. Figure 13 is a sequence diagram showing an example of the processing flow when the examination according to this embodiment is successfully completed. Note that the processing shown in Figure 13 is performed immediately after step S311 shown in Figure 12, if there are no deficiencies in the application at step S311.

[0091] As shown in Figure 13, first, the registration processing unit 4312 of the inspection system 40 extracts information indicating the application content from the review targets that have been successfully reviewed by the staff MS (i.e., no deficiencies) to generate registration information and transmit it to the local government system 60 (step S401). The registration information registration unit 632 of the local government system 60 registers the registration information received from the inspection system 40 in the storage unit 620 (step S402).

[0092] When the notification processing unit 4313 sends a notification to the applicant US, it checks whether or not an external character conversion process was performed for the applicant US's name when the target person information was registered (step S403). If the external character conversion process has been performed (step S403 / YES), the process proceeds to step S404. On the other hand, if the external character conversion process has not been performed (step S403 / NO), the process proceeds to step S405.

[0093] If the process proceeds to step S404, the external character conversion processing unit 4303 executes the external character conversion process (step S404). In this external character conversion process, the external character conversion processing unit 4303 converts the substitute character back to the original external character. After the external character conversion process, the process proceeds to step S405.

[0094] If the process proceeds to step S405, the notification processing unit 4313 of the inspection system 40 determines how to notify the applicant US of the examination results (step S405).

[0095] If the application is a paper application (step S406 / paper application), the notification processing unit 4313 instructs the employee MS to respond in writing via the municipal terminal 20 (step S407). The instructed officer MS sends a written notification to applicant US1 regarding the review results (Step S408). Applicant US1 receives the document sent by the local government (Step S409) and confirms the review result based on that document (Step S410).

[0096] If the application is an online application (step S406 / online application), the notification processing unit 4313 notifies the applicant US2 of the review results online via the applicant terminal 10 (step S411). For example, the notification processing unit 4313 may enable the applicant to check the review results on the My Page web page provided by the local government, or it may send the review results to an email address that the applicant US2 has registered in advance. Applicant US2 reviews the review results online (step S412).

[0097] As described above, the examination support system 1 according to this embodiment includes: an applicant information acquisition unit that, in an online application using a My Number Card, extracts the resident information of the person who is the subject of the application from the resident information held by the administrative agency and acquires the extracted resident information as applicant information; an applicant information registration unit that, if the name of the person indicated by the acquired applicant information does not contain external characters, registers the applicant information as is, and if the name of the person indicated by the acquired applicant information contains external characters, registers the applicant information in which the external characters have been converted to substitute characters; and an applicant determination unit that compares the name of the applicant included in the information subject to examination and the name of the person included in the registered applicant information and determines whether the applicant is an applicant or not.

[0098] With this configuration, when it is necessary to compare a name registered with or without non-standard characters with a name registered without non-standard characters in an application using a My Number Card, the system can unify the state of both names to one without non-standard characters, thereby preventing errors caused by discrepancies between the name on the resident registry and the name on the My Number Card. Therefore, the examination support system 1 according to this embodiment enables appropriate examination of applications using My Number cards.

[0099] Furthermore, the examination support system 1 according to this embodiment further includes a notification processing unit that, when notifying an applicant, converts substitute characters included in the name of the applicant indicated in the registered applicant information into external characters associated with those substitute characters.

[0100] With this configuration, even if non-standard characters are converted to substitute characters for the review process, the substitute characters are converted back to non-standard characters when notifying the applicant, allowing notification to be sent using the official name. This ensures that the applicant's name is handled appropriately using the official name as recorded in the resident registry, including non-standard characters. The characters in a name (such as kanji) are extremely important information related to an individual's identity, and many applicants feel uncomfortable being notified with their name converted to substitute characters instead of their official name.

[0101] <7. Variation> Embodiments of the present invention have been described above. Next, modifications of the embodiments described above will be explained. Each modification described below may be applied to each embodiment individually or in combination with each embodiment. Furthermore, each modification may be applied in place of the configuration described in each embodiment, or it may be applied in addition to the configuration described in each embodiment.

[0102] In the embodiment described above, the applicant may be registered with resident-specific identification information (identification number, address number, etc.) held by the administrative agency, and the applicant's formal name may be linked to the resident information (resident information) based on this identification information. When acquiring target person information, the target person information acquisition unit 4301 extracts resident information, including the identification information of the target person who is the subject of the application, from the resident information managed in the local government system 60, and acquires it as target person information. The target person information registration unit 4304 registers the target person information, including the identification information of the target person. The applicant's name included in the target person information may be converted to a name containing substitute characters through external character conversion processing. On the other hand, the applicant's name included in the resident information managed in the local government system 60 is retained as the formal name. Therefore, when the notification processing unit 4313 sends a notification to the applicant US, it can refer to the resident information using the identification information included in the applicant's target person information, obtain the applicant's formal name, and notify the applicant US with their formal name displayed. This configuration allows for the unique linking of the applicant's formal name, converted to alternative characters, using only identification information. This simplifies the system by eliminating the need for functions such as confirming whether the conversion process from external characters to alternative characters has been performed, or converting from alternative characters back to external characters. Furthermore, it is preferable in terms of name accuracy because it can be directly linked to resident registration information. While the above example illustrates the process of reviewing applications from residents to administrative agencies, this structure can be similarly adopted and achieve similar results in the review process of applications from users (consumers, members, etc.) to private companies (financial institutions, etc.). Furthermore, if the applicant's official name is obtained based on identification information and used for notification, the notification processing unit 4313 does not need to perform the process of checking whether or not an external character conversion process was performed for the applicant's name when the target person information was registered (the process in step S403 in Figure 13). In this case, the external character conversion process (step S404) performed by the external character conversion processing unit 4303 to convert substitute characters into external characters is also unnecessary.

[0103] Furthermore, in the embodiment described above, the name obtained by converting non-standard characters to substitute characters for verification purposes in determining the target person may be registered as the first name information, and the official name used for notifying the applicant may be registered as the second name information.

[0104] Furthermore, in the embodiments described above, the official name used in the notification to the applicant may use the characters from the resident registration information as is, or it may be replaced with characters that have been unified and standardized according to certain standards (administrative standard characters). By using characters that have been standardized according to certain standards, such as administrative standard characters, in the notification, it is possible to solve problems arising from the enormous number of characters due to the existence of special characters and various differences in character shapes, as well as the fact that the characters used differ from one municipality to another, while also giving some consideration to the identity of the applicant's name.

[0105] Furthermore, although the above-described embodiment explains an example in which the conversion of external characters to substitute characters and the conversion of substitute characters to external characters are performed by the external character conversion processing unit 4303, the invention is not limited to such an example. The conversion of external characters to substitute characters and the conversion of substitute characters to external characters may also be performed using characters manually entered by, for example, examiners or staff members.

[0106] Furthermore, in the embodiment described above, an example was described in which the review terminal is a municipal terminal 20 operated by a municipal JC, and the person in charge of the review work is an employee MS belonging to the municipal JC. However, the embodiment is not limited to this example. For example, the review terminal may be a terminal operated by a third party other than the municipal JC. A terminal operated by a third party is, for example, a terminal operated by a company that has been contracted by the municipal JC to operate the review terminal. Also, for example, the person in charge of the review work may be a person belonging to a third party other than the municipal JC. A person belonging to a third party is, for example, a person belonging to a company that has been contracted by the municipal JC to perform the review work.

[0107] Furthermore, although the embodiments described above described examples where the application method is paper application or online application, the invention is not limited to such examples. For example, the application method may include offline application. Offline application is an application method that is performed offline. One example of an offline application is a method in which the applicant visits the provider's facility and enters the necessary information on a terminal set up inside the facility (for example, at a municipal office). In this case, the input data entered by the applicant into the terminal is linked to the inspection system 40. When linking, the input data may be linked to the inspection system 40 via the municipal terminal 20, or it may be linked directly to the inspection system 40.

[0108] Offline applications may also be submitted, for example, by the applicant visiting the provider's facility, filling out the application form at the facility, and submitting it. In this case, when the facility staff receives the application form submitted by the applicant, they scan it using the reader 30 to capture the image data of the application form, just as with paper applications.

[0109] Offline applications may also be processed in a way that, for example, the applicant calls the facility, and the facility staff member receives the information from the applicant over the phone and either enters it into a terminal or fills out the application form on their behalf. In the case of proxy entry, the data entered into the terminal by the staff member is linked to the inspection system 40. In the case of proxy filling, the staff member scans the completed application form with the reader 30 to capture the image data of the application form.

[0110] Furthermore, while the above-described embodiment explains how duplicate applications are prevented by determining whether an applicant who has already applied via paper application applies again via online application, and how duplicate applications are prevented by determining whether an applicant who has already applied via online application applies again via paper application (i.e., determining duplicate applications between paper and online applications), the embodiment is not limited to such examples. For example, duplicate detection may be performed between paper applications, between online applications, between offline applications, between paper applications and offline applications, and between online applications and offline applications.

[0111] Furthermore, although the above-described embodiment described an example where the provider is an administrative agency (local government), the applicant is a resident, and the online application is made using a My Number Card, the invention is not limited to such an example. For example, the online application may be made without using a My Number Card. Furthermore, the provider may be a government agency, and the applicant may be a private company. Online applications may be made using a My Number Card, or they may not be made using a My Number Card. In this case, the local government system 60 according to the embodiment described above will have private company information indicating information about private companies within the jurisdiction of the local government pre-registered. Private company information is an example of managed information concerning managed entities (e.g., private companies within the jurisdiction of a local government) that are managed by the administrative body (e.g., local government) that provides the service. Managed information is information that links the company information (corporate information) of a private company with duplicate detection information of that private company. Company information of a private company may include, for example, the company name, address, and telephone number. Duplicate detection information of a private company may include, for example, the corporate ID and corporate number. If the private company is a restaurant, its duplicate detection information may include, for example, the restaurant license number or business license number.

[0112] Furthermore, the provider may be a private company, and the applicant may be a consumer. Online applications may be made using a My Number Card, or they may not be made using a My Number Card. In this case, the municipal system 60 according to the above embodiment is replaced by a corporate system, and consumer information indicating information about consumers managed by a private company is pre-registered in the corporate system. Consumer information is an example of managed information about a person who is a member of a private company (e.g., a distribution company) that provides a service. Managed information is information that links a consumer's personal information with information used to determine if a consumer is a duplicate. A consumer's company information may include, for example, their name, date of birth, and address. A consumer's duplicate detection information may include, for example, their member ID.

[0113] Furthermore, the aforementioned review support system 1 may allow applications to be submitted by an agent. For example, suppose an application is submitted by an agent of a certain applicant (for example, the applicant's parent or child). In this case, the agent submits the application with a certificate proving that they are acting on behalf of the applicant. The data of the certificate is imported into the review support system 1 and displayed on the review screen by the review screen display unit 4310 of the inspection system 40. This allows the person in charge of reviewing applications to determine that the application is being submitted by an agent by checking the displayed certificate.

[0114] Furthermore, the registration processing unit 4312 of the inspection system 40 registers information indicating that an agent has submitted an application on behalf of another person. As a result, when the person who submitted the application on behalf of another person submits their own application, if information indicating that an application has been submitted on behalf of another person has been registered, the inspection system 40's duplicate application determination unit 4308 can determine that the first application submitted by the applicant for themselves is not a duplicate application.

[0115] Furthermore, although the above-described embodiment explains an example in which processing is performed using image data of the application form read by the reader 30 in the case of a paper application, the invention is not limited to such an example. For example, processing may be carried out using character information (text data) obtained from image data through OCR (Optical Character Recognition), AI (Artificial Intelligence) OCR, or image-to-text software. Furthermore, if an application is made by telephone, processing may be carried out using character information converted from the audio data.

[0116] In the embodiments described above, an example was given in which the duplicate detection information is unique identification information for the person being managed, but the invention is not limited to such an example. For example, the duplicate detection information may include at least one of the managed person's phone number, email address, and SNS (Social Networking Service) account. The managed person's phone number, email address, and SNS account can be used as substitute information when it is not possible to obtain unique identification information for the managed person. For example, suppose the matching unit 4306 is unable to obtain the applicant's identification information from the managed person information stored in the storage unit 420 when matching the managed person information with the application to be reviewed. In this case, the matching unit 4306 obtains at least one of the applicant's phone number, email address, and SNS account from the managed person information as the applicant's duplicate detection information, instead of the identification information. The duplicate application detection unit 4308 then determines whether the application is a duplicate based on at least one of the obtained applicant's phone number, email address, and SNS account.

[0117] Specifically, the duplicate application determination unit 4308 determines whether an application is a duplicate by checking whether at least one of the acquired applicant's phone number, email address, and SNS account is already registered as acquired data in the storage unit 420. If there is shared information among the phone number, email address, and SNS account, the duplicate application determination unit 4308 may determine whether an application is a duplicate based on a combination of multiple pieces of information or on information that is not shared. Sharing of phone numbers, email addresses, and SNS accounts can occur, for example, when a home landline phone number is registered, when a child applies and a parent's email address is registered, or when multiple people involved with a restaurant apply and the restaurant's SNS account is registered.

[0118] Furthermore, the configuration of the examination support system 1 and the functions of each configuration in the above-described embodiment are merely examples, and the configuration of the examination support system 1 and the functions of each configuration may be deleted or modified as appropriate, as long as the effects of the present invention are realized.

[0119] The above describes modifications of embodiments of the present invention. It should be noted that some or all of the functions of the examination support system 1 in the above-described embodiments may be implemented using a computer. In this case, the functions may be implemented by recording a program for implementing these functions on a computer-readable recording medium, loading the program recorded on this recording medium into a computer system, and executing it. Here, "computer system" includes hardware such as an OS and peripheral devices. "Computer-readable recording medium" refers to portable media such as flexible disks, magneto-optical disks, ROMs, CD-ROMs, and storage devices such as hard disks built into a computer system. Furthermore, "computer-readable recording medium" may also include those that dynamically hold programs for a short period, such as communication lines used when transmitting programs via networks such as the Internet or communication lines such as telephone lines, and those that hold programs for a certain period, such as volatile memory inside a computer system acting as a server or client. The above-mentioned program may be for implementing some of the functions described above, or it may be a program that can implement the above-mentioned functions in combination with a program already recorded in the computer system, or it may be implemented using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0120] Although embodiments of this invention have been described in detail above with reference to the drawings, the specific configuration is not limited to those described above, and various design changes can be made without departing from the spirit of this invention. [Explanation of Symbols]

[0121] 1... Examination support system, 10... Applicant terminal, 20... Local government terminal, 30... Reader, 40... Inspection system, 50... Online application system, 60... Local government system, 70... Examination screen, 210... Communication unit, 220... Input unit, 230... Storage unit, 240... Control unit, 241... Image data processing unit, 242... Input data processing unit, 243... Examination result processing unit, 250... Output unit, 410... Communication unit, 420... Storage unit, 430... Control unit, 4301... Target information acquisition unit, 4302... External character determination unit, 4303... External character conversion processing unit, 430 4...Target Information Registration Unit, 4305...Review Target Acquisition Unit, 4306...Verification Unit, 4307...Target Determination Unit, 4308...Duplicate Application Determination Unit, 4309...Review Target Registration Unit, 4310...Review Screen Display Unit, 4311...Defect Processing Unit, 4312...Registration Processing Unit, 4313...Notification Processing Unit, 510...Communication Unit, 520...Storage Unit, 530...Control Unit, 531...Input Data Confirmation Unit, 532...Input Data Registration Unit, 533...Input Data Output Unit, 610...Communication Unit, 620...Storage Unit, 630...Control Unit, 631...Resident Information Processing Unit, 632...Registration Information Registration Unit

Claims

1. In online applications using My Number Cards, the system includes a target information acquisition unit that extracts the resident information of the applicant from the resident information held by the administrative agency and acquires the extracted resident information as target information, A subject information registration unit registers the subject information as is if the name of the subject indicated in the acquired subject information does not contain any non-standard characters, and registers the subject information in which the non-standard characters have been converted to substitute characters if the name of the subject indicated in the acquired subject information does contain any non-standard characters. A subject determination unit that compares the name of the applicant included in the subject of review, which indicates the information subject to review, with the name of the subject included in the registered subject information, and determines whether the applicant is the subject. A review process support system equipped with the following features.

2. When notifying the aforementioned applicant, the notification processing unit shall notify the applicant using the official name in which the substitute character included in the name of the applicant indicated in the registered applicant information is represented by the corresponding external character. The examination support system according to claim 1, further comprising:

3. The aforementioned target information acquisition unit acquires resident information, including the identification information of the target, from the resident information held by the administrative agency. The aforementioned person information registration unit registers the resident information, including the aforementioned identification information of the aforementioned person, as the aforementioned person information. When the notification processing unit sends a notification to the applicant, it uses the identification information contained in the applicant's subject information to refer to the resident information held by the administrative agency, obtains the applicant's formal name, and sends the notification with the formal name displayed. The examination support system according to claim 2.

4. An external character determination unit that determines whether or not the name of the subject indicated in the acquired subject information contains an external character. The examination support system according to claim 1, further comprising:

5. If the name of the subject indicated in the acquired subject information contains non-standard characters, a non-standard character conversion processing unit generates subject information in which the non-standard characters have been converted to substitute characters. Furthermore, The aforementioned subject information registration unit registers the aforementioned external characters before conversion by associating them with the aforementioned substitute characters included in the name of the subject after conversion. The examination support system according to claim 1.

6. In online applications using My Number Cards, the process of obtaining target information involves extracting the resident information of the applicant from the resident information held by the administrative agency and acquiring the extracted resident information as target information. A subject information registration process in which, if the name of the subject indicated in the acquired subject information does not contain non-standard characters, the subject information is registered as is, and if the name of the subject indicated in the acquired subject information contains non-standard characters, the subject information is registered with the non-standard characters converted to substitute characters, A process for determining whether an applicant is a subject, which involves comparing the name of the applicant included in the information subject to review with the name of the subject included in the registered subject information, and determining whether the applicant is a subject. A computer-based method for supporting review processes, including the following:

7. Computers, In an online application using a My Number Card, a means for obtaining target person information extracts the resident information of the person who is the target of the application from the resident information held by the administrative agency, and obtains the extracted resident information as target person information, A subject information registration means that, if the name of the subject indicated in the acquired subject information does not contain any non-standard characters, registers the subject information as is, and if the name of the subject indicated in the acquired subject information contains non-standard characters, registers the subject information in which the non-standard characters have been converted to substitute characters. A person determination means that compares the name of the applicant included in the information subject to review, which indicates the information subject to review, with the name of the person included in the registered person information, and determines whether the applicant is the person in question. A program designed to function as such.

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