Method of operating an information processing device

Abstract

To improve the accuracy of screen presentations during business negotiations. [Solution] A method for operating an information processing device 10 connected to multiple displays 20 and 30, wherein, when multiple displays 20 and 30 are connected to the information processing device 10, the method includes classifying the screen on the first display 20 into a presentation screen containing information to be presented to a customer, or a prohibited screen containing information that is prohibited from being presented to a customer, and displaying the presentation screen on the second display 30, omitting the prohibited screen.

Description

Technical Field

[0001] The present disclosure relates to an operation method of an information processing apparatus.

Background Art

[0002] Techniques for analyzing the content of business negotiations concerning various products are known. For example, Patent Document 1 discloses a dialogue analysis system that checks that a sales representative explains matters to be explained in a business negotiation with a customer and does not state matters that must not be stated.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of Invention

Problem to be Solved by the Invention

[0004] In business negotiations, presenting a screen such as an estimate to a customer helps the customer easily understand the content of the business negotiation. On the other hand, if a screen prohibited from being presented to the customer is accidentally presented to the customer, it is inconvenient for the person in charge of the business negotiation. The present disclosure has been made in view of such circumstances, and an object thereof is to improve the accuracy of screen presentation during business negotiations.

Means for Solving the Problem

[0005] An operation method of an information processing apparatus connected to a plurality of displays according to an embodiment includes: when the plurality of displays are connected to the information processing apparatus, classifying a screen on a first display into a presentation screen including information to be presented to a customer or a prohibited screen including information prohibited from being presented to the customer; and displaying the presentation screen on a second display while omitting the prohibited screen.

Effects of the Invention

[0006] According to one embodiment of this disclosure, it becomes possible to improve the accuracy of screen presentation during business negotiations. [Brief explanation of the drawing]

[0007] [Figure 1] This block diagram shows the schematic configuration of an information processing system according to one embodiment. [Figure 2] This flowchart shows an example of the operation of an information processing device. [Modes for carrying out the invention]

[0008] (Summary of the embodiment) Referring to Figure 1, an overview of an information processing system 1 according to one embodiment of this disclosure will be described. The information processing system 1 comprises an information processing device 10 and displays 20 and 30. Displays 20 and 30 are communicably connected to the information processing device 10, for example, via a wired or wireless network. The network may be configured in various ways, such as a wired LAN (Local Area Network), wireless LAN, the Internet, or an intranet. In Figure 1, displays 20 and 30 are each shown as one display. Displays 20 and 30 may each be multiple displays. The information processing device 10 is an electronic device such as a smartphone, tablet, PC (Personal Computer), or server computer. The information processing device 10 is operated by a user, such as a sales representative. Displays 20 and 30 are display devices that display information as images. Displays 20 and 30 can each display one or more screens. A screen is a window related to an application. The screen on display 20 is presented, for example, to the user. The screen on display 30 is presented, for example, to the customer in a sales negotiation. Hereinafter, displays 20 and 30 will be referred to as the user display 20 and the customer display 30, respectively.

[0009] A business negotiation is, for example, a negotiation related to the sale of a vehicle, but is not limited to that. For example, a business negotiation may be a meeting aimed at concluding various types of contracts, such as the buying and selling of real estate, insurance products, or financial products. The subject of the business negotiation is, for example, a vehicle, but is not limited to that. In addition to products such as vehicles, the subject of the business negotiation may be services, digital content, licenses, data or information, financial products, real estate, intangible assets, or other tradable rights.

[0010] An operation method according to one embodiment of this disclosure is performed by an information processing device 10. The information processing device 10 is connected to a user display 20 and a customer display 30 so as to be able to exchange information. When the user display 20 and the customer display 30 are connected to the information processing device 10, the information processing device 10 classifies the screen on the user display 20 into a presentation screen containing information to be presented to the customer (hereinafter referred to as presentation information) or a prohibited screen containing information that is prohibited from being presented to the customer (hereinafter referred to as prohibited information). The information processing device 10 also causes the customer display 30 to display a presentation screen, omitting the prohibited screen.

[0011] According to this embodiment, the information processing device 10 selects only the presentation screen from the screen on the user display 20 and displays it on the customer display 30. This ensures that the presentation information is accurately presented to the customer and prevents prohibited information from being mistakenly presented to the customer. Thus, it becomes possible to improve the accuracy of screen presentation during business negotiations.

[0012] (Configuration of the information processing device 10) As shown in Figure 1, the information processing device 10 comprises a control unit 11, a communication unit 12, a storage unit 13, an input unit 14, and an output unit 15.

[0013] The control unit 11 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The processor is, for example, a general-purpose processor such as a CPU (Central Processing Unit), or a dedicated processor specialized for a specific process. The programmable circuit is, for example, an FPGA (Field-Programmable Gate Array). The dedicated circuit is, for example, an ASIC (Application Specific Integrated Circuit). The control unit 11 controls each part of the information processing device 10 and executes processes related to the operation of the information processing device 10.

[0014] The communication unit 12 includes at least one communication interface for connecting to a network. The communication interface supports, for example, mobile communication standards such as 4G (4th generation) or 5G (5th generation), or wired LAN or wireless LAN communication standards.

[0015] The storage unit 13 includes one or more memory locations. Each memory location in the storage unit 13 may function as, for example, a main memory, an auxiliary memory, or a cache memory. The storage unit 13 stores any information used in the operation of the information processing device 10. For example, the storage unit 13 may store a system program, an application program, or embedded software.

[0016] The input unit 14 includes one or more input interfaces. The input unit 14 accepts operations to input information used for the operation of the information processing device 10. The input interface may be, for example, a physical key, a capacitive key, a pointing device, a touchscreen integrated with a display, or a microphone that accepts voice input. The input unit 14 may be connected to the information processing device 10 as an external input device. Any connection method such as USB (Universal Serial Bus), HDMI (registered trademark) (High-Definition Multimedia Interface), or Bluetooth (registered trademark) can be used.

[0017] The output unit 15 includes one or more output interfaces. The output unit 15 outputs information obtained by the operation of the information processing apparatus 10 to the user display 20 and the customer display 30. The output interface is an interface for connecting to the user display 20 and the customer display 30, for example, various connectors or ports.

[0018] (Configuration of User Display 20 and Customer Display 30) The user display 20 and the customer display 30 may be, for example, an LCD (Liquid Crystal Display) or an organic EL (Electro Luminescence) display. In FIG. 1, the user display 20 and the customer display 30 are connected to the information processing apparatus 10 as external display devices. As a connection method, any method such as a cable, USB, HDMI, or Bluetooth can be used. The user display 20 and the customer display 30 may be display devices separate from the information processing apparatus 10, or may be a display unit integrated into the information processing apparatus 10 (for example, a built-in display). The user display 20 and the customer display 30 may include a speaker that outputs information as audio.

[0019] (Operation Flow of Information Processing Apparatus 10) An operation example of the information processing apparatus 10 will be described with reference to FIG. 2. The procedure in FIG. 2 is an example of a procedure executed on condition that the control unit 11 detects that the user display 20 is connected to the information processing apparatus 10.

[0020] The control unit 11 causes the user display 20 to display one or more screens (S1).

[0021] The control unit 11 determines whether a plurality of displays are connected to the information processing apparatus 10 (S2). The plurality of displays includes the user display 20. If it is determined that the plurality of displays are connected, the process proceeds to S3. If it is determined that the plurality of displays are not connected, the process ends. The connection is determined, for example, based on the presence or absence or type of a signal (e.g., an HDMI signal) from each display. The control unit 11 may identify each display based on identification information included in the signal from each display. For example, when the identification information of the user display 20 is stored in the storage unit 13, the control unit 11 may identify the user display 20 based on the identification information, and identify a display different from the user display 20 as the customer display 30. Further, for example, when the identification information of the user display 20 and the customer display 30 is stored in the storage unit 13, the user display 20 and the customer display 30 may be identified based on the identification information. The identification information is, for example, a device name, a model number, a unique identification number (serial number), or the like of the display.

[0022] The control unit 11 classifies the screen on the user display 20 into a presentation screen or a prohibition screen (S3). The presentation screen is a screen including presentation information. The prohibition screen is a screen including prohibition information.

[0023] The presentation information is information to be presented to a customer. The presentation information includes, for example, information such as a product estimate, a delivery schedule, contract terms, payment terms, or product specifications.

[0024] Prohibited information is information that is prohibited from being presented to customers. Prohibited information includes, for example, customer voice information (e.g., transcripts of voice information) or customer personal information. Personal information includes, for example, information about an individual's attributes or behavior, such as family structure, hobbies, daily lifestyle, life events, vehicles currently owned by the customer, income and expenditure trends, and customer values. Family structure information includes information such as whether the customer has a spouse or children. Hobby information includes preferences such as driving, outdoor activities, and sports. Daily lifestyle information includes information such as means of commuting, frequency of vehicle use, and purpose of car use. Life event information includes information such as marriage, childbirth, living alone, purchasing a house, and moving. Vehicle information includes information such as vehicle type, years of use, mileage, equipment options, inspection dates, and reasons for replacement. Income and expenditure trend information includes information such as whether or not loans are used. Customer values ​​information includes information on priorities such as safety, fuel efficiency, and brand preference.

[0025] Screen classification may be performed based on the window title of each screen. The window title indicates the name of the window. For example, the control unit 11 may classify screens with window titles containing the presentation keyword as presentation screens and screens with window titles that do not contain the presentation keyword as prohibited screens. Presentation keywords are, for example, terms indicating permission for presentation ("Presentation Possible," etc.) or terms related to presentation information ("Quote," "Delivery," or "Contract," etc.). Conversely, the control unit 11 may classify screens with window titles containing the prohibited keyword as prohibited screens and screens with window titles that do not contain the prohibited keyword as presentation screens. Prohibited keywords are, for example, terms indicating prohibition of presentation ("Presentation Prohibited" or "Confidential," etc.), terms related to audio information ("Audio," etc.), or terms related to personal information ("Hobbies," etc.). Both presentation keywords and prohibited keywords may be used to classify presentation screens or prohibited screens. For example, the control unit 11 may classify screens with window titles containing only the presentation keyword as presentation screens. The control unit 11 may also classify screens with window titles containing only prohibited keywords, window titles containing both prohibited keywords and suggested keywords, or window titles containing neither keyword as prohibited screens. Suggested keywords or prohibited keywords are obtained, for example, from the storage unit 13 or an external network. The processing load on the information processing device 10 is reduced by using pre-set suggested keywords or prohibited keywords.

[0026] Screen classification may be performed based on the name of the application related to each screen (hereinafter, the application name is referred to as the application name). An example of an application name is "Estimate Creation System" or "Voice Transcription System". For example, the control unit 11 may classify screens with application names that include a suggested keyword ("estimate," etc.) as suggested screens, and screens with application names that do not include a suggested keyword as prohibited screens. Conversely, the control unit 11 may classify screens with application names that include a prohibited keyword ("voice," etc.) as prohibited screens, and screens with application names that do not include a prohibited keyword as suggested screens. Alternatively, the control unit 11 may classify screens with application names that include only a suggested keyword as suggested screens. The control unit 11 may also classify screens with application names that include only a prohibited keyword, application names that include both a prohibited keyword and a suggested keyword, or application names that do not include either keyword, as prohibited screens.

[0027] Screen classification may be performed based on user selection. For example, if a customer display 30 is connected to the information processing device 10, in S3, the control unit 11 may accept a selection of one or more screens on the user display 20. The user can select at least one screen, for example, via the input unit 14 of the information processing device 10. The control unit 11 may classify the screens according to the selection operation on the user display 20. For example, the control unit 11 may classify the selected screen as a present screen and the unselected screen as a prohibited screen. Conversely, the control unit 11 may classify the selected screen as a prohibited screen and determine that the unselected screen is a present screen.

[0028] Screen classification may be performed based on a combination of the window title of each screen, the name of the application related to each screen, and the user's selection. For example, if a selection screen selected by the user is classified as a presentation screen, the control unit 11 may further determine whether the selection screen contains prohibited information. This makes it possible to more reliably prevent the leakage of prohibited information. The determination may be performed based on the window title of the selection screen or the name of the application related to the selection screen, as described above. For example, if the window title of the selection screen or the name of the application related to the selection screen contains only prohibited keywords, contains both prohibited keywords and presentation keywords, or contains neither keyword, the control unit 11 may determine that the selection screen contains prohibited information. If the selection screen contains prohibited information, the control unit 11 may output warning information to the user display 20. This information allows the user to become aware of the risk of leakage of prohibited information. The warning information may be displayed on the user display 20 or output via the speaker of the user display 20.

[0029] The control unit 11 displays the presentation screen on the customer display 30 while omitting the display of the prohibited screen (S4). The user and the customer can proceed with the business negotiation while sharing the presentation screen. Meanwhile, the prohibited screen is hidden from the customer. In business negotiations, hiding certain information can sometimes lead to a more favorable outcome. For example, by hiding audio information or personal information, it may be possible to conduct negotiations that are tailored to the customer's tendencies without giving them preconceived notions. By omitting the display of the prohibited screen, such effective negotiations can be achieved. In addition, detection of the prohibited screen prevents prohibited information from being mistakenly presented to the customer.

[0030] This disclosure has been described based on the drawings and embodiments, but it should be noted that those skilled in the art may make various modifications and alterations based on this disclosure. Therefore, it should be noted that these modifications and alterations are within the scope of this disclosure. For example, the functions, etc., included in each component or step, etc., can be deleted or rearranged in a way that is not logically inconsistent, and multiple components or steps, etc., can be combined into one or divided. For example, in the embodiment described above, an embodiment is also possible in which the configuration and operation of the information processing device 10 are distributed among multiple computers that can communicate with each other. Also, for example, the control unit 11 may omit the processing of S1. In this case, the control unit 11 classifies the images already displayed on the user display 20 in S3.

[0031] In the above embodiment, for example, after S4, the control unit 11 may further determine whether or not a prohibited screen is displayed on the customer display 30. If it is determined that a prohibited screen is displayed on the customer display 30, the control unit 11 may further cause the user display 20 to output warning information. The warning information is displayed on the user display 20, for example, or output through the speaker of the user display 20. A prohibited screen may be mistakenly displayed on the customer display 30 due to a keyword setting error or other reasons. Even in such cases, the user can become aware of the prohibited screen on the customer display 30 early through the warning. The determination may be performed, for example, based on the window title of the screen on the customer display 30 or the name of the application related to the screen on the customer display 30. For example, if the window title of the screen on the customer display 30 or the name of the application related to the screen on the customer display 30 contains a prohibited keyword or does not contain a suggested keyword, the control unit 11 may determine that the screen on the customer display 30 contains prohibited information. Alternatively, the control unit 11 may determine that the screen on the customer display 30 contains prohibited information if the window title of the screen on the customer display 30 or the name of the application relating to the screen on the customer display 30 contains only the prohibited keyword, contains both the prohibited keyword and the suggested keyword, or contains neither keyword. [Explanation of symbols]

[0032] 1 Information processing system, 10 Information processing device, 11 Control unit, 12 Communication unit, 13 Storage unit, 14 Input unit, 15 Output unit, 20 First display (user display), 30 Second display (customer display)

Claims

1. A method for operating an information processing device connected to multiple displays, When the information processing device is connected to the multiple displays, the screens on the first display are classified into either a display screen containing information to be presented to the customer, or a prohibited screen containing information that is prohibited from being presented to the customer. The second display will show the presentation screen, omitting the prohibition screen. The method of operation, including the operation method.

2. An operating method according to claim 1, further comprising displaying one or more screens on the first display.

3. A method of operation according to claim 1, wherein the information processing device performs classification of the presentation screen or the prohibited screen based on the window title of each screen on the first display.

4. A method of operation according to claim 1, wherein the information processing device performs classification of the presentation screen or the prohibited screen based on the name of the application relating to each screen on the first display.

5. The operating method according to claim 1, wherein the classification is In response to a selection operation on the screen on the first display, the selected screen is classified as the "presented screen," and the unselected screen is classified as the "prohibited screen." Based on the window title of the selected screen or the name of the application relating to the selected screen, it is determined whether the selected screen contains information that is prohibited from being shown to the customer. An operating method comprising: if the selected screen contains information that is prohibited from being shown to the customer, causing the first display to output warning information.

Images