AI reception system using industry-specific response templates
The AI reception device addresses inefficiencies in handling customer inquiries by using industry-specific templates and natural language processing to automate responses, enhancing customer satisfaction and reducing human interaction.
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Utility models
- Current Assignee / Owner
- 松能 直哉
- Filing Date
- 2025-10-14
- Publication Date
- 2026-07-30
AI Technical Summary
Existing systems face challenges in handling customer inquiries outside business hours and during peak times, and general chatbots lack industry-specific flexibility, leading to inefficiencies and customer dissatisfaction.
An AI reception device that uses industry-specific response templates and natural language processing to automate responses, integrating reservation guidance and URL generation, reducing human interaction and enhancing customer engagement.
Enables automated guidance outside business hours, improves customer satisfaction, and prevents lost opportunities by providing tailored responses.
Smart Images
Figure 0003256811000001_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to an AI reception device that automates response to inquiries from customers or potential customers in industries such as spas, relaxation facilities, and aesthetic salons, and particularly to an information processing device that automatically applies industry-specific response templates to conduct reservation guidance.
Background Art
[0002] Conventionally, each store often handles inquiries and reservation acceptance manually, making it difficult to handle inquiries outside business hours or during busy times. In addition, general chatbots use a single response format that does not limit industries, making it difficult to provide flexible guidance according to store characteristics, which has contributed to customer churn. Problems to be Solved by the Invention
[0003] The present invention aims to reduce the burden on store owners and improve customer satisfaction by automatically applying response templates optimized for each industry and analyzing user input content by artificial intelligence to conduct reservation guidance. Means for Solving the Problems
[0004] The AI reception device of the present invention solves the problems with the following configuration. ▲1▼ Input unit: A unit that receives inquiry sentences sent by users. ▲2▼ Storage unit: A unit that stores industry-specific response template data, store information, and reservation URLs. ▲3▼ Control unit: A unit that analyzes the input content using a natural language processing engine, selects the corresponding industry template, and generates a response sentence. ▲4▼ Reservation guidance structure: The control unit has a function of automatically adding the reservation URL or reservation guidance sentence of the store to the end of the generated response sentence, and includes a structure that naturally guides the user to the reservation page. ▲5▼ Output unit: A unit that displays the generated response sentence on a user terminal (smartphone, PC, etc.). Effects of the Invention
[0005] This invention reduces the need for human interaction with customers at each store, enables automated guidance even outside of business hours, and prevents lost opportunities. Furthermore, the positive response structure enhances customer confidence and trust. Additionally, by integrating with WordPress, AI Engine, etc., it can automatically generate AI-powered reception pages that are immediately operational for each store. [Brief explanation of the drawing]
[0006] [Figure 1] Figure 1 is a block diagram showing an example configuration of the AI reception device according to the present invention. [Figure 2] Figure 2 is a flowchart illustrating the procedure for AI response processing in this invention. [Modes for carrying out the invention]
[0007] One embodiment of the present invention will be described with reference to Figure 1. The input unit receives an inquiry from the user, and the storage unit stores industry-specific template data and store information. The control unit works in conjunction with a natural language processing engine (such as ChatGPT) to analyze the input, select the corresponding industry template, and generate a response. Furthermore, a reservation guidance structure automatically adds a reservation guidance message to the end of the generated response. The output unit sends the generated response to the user terminal and displays it. [Industrial applicability]
[0008] This invention is applicable to various service industries such as spas, relaxation services, beauty salons, nail salons, chiropractic clinics, and hotels, and can be widely used as an AI-powered automated reception system, especially in small and medium-sized businesses and individual operators.
Claims
[Claim 1] An AI reception device using industry-specific response templates, comprising: an input unit for receiving inquiries from users; a storage unit for storing industry-specific response template data, store information, and a reservation URL; a control unit that analyzes the input content using a natural language processing engine, selects a corresponding industry template to generate a response, and implements a reservation guidance structure that includes a process for automatically adding a reservation guidance message to the end of the response; and an output unit for displaying the response message on a user terminal.