Caller Intent Pre-Call System

Abstract

To improve the quality of inquiry handling regarding the target facilities and reduce the workload of administrators, we will provide a system that indicates the caller's intent before the call is made. [Solution] The pre-call intention notification system comprises a user terminal 2, an information processing device 4, and a management terminal 3. The user terminal 2 reads information 1a, such as physical indicators, attached to an object 1 such as a facility, and transmits this information to the information processing device 4. Based on this information 1a, the information processing device 4 identifies the management information of the object 1. The information processing device 4 then notifies the management terminal 3 of the identified management information via the communication network 5, and the management terminal 3 visualizes and displays this management information before the user initiates a call.

Description

Technical Field

[0001] The present invention relates to a system that, in conjunction with a transmission operation performed using a user terminal, presents information about the facility targeted by the transmission operation to a management terminal on the receiving side. Background Art

[0002] Conventionally, in the management of facilities such as real estate properties and parking lots, a common practice has been to indicate the administrator's contact information (such as a telephone number) on posted materials such as signboards, and directly receive inquiries from applicants for use via telephone. However, such conventional analog inquiry methods have the following problems. First, since applicants for use make inquiries without knowing in advance whether the facility is available or conditions such as rent, administrators have to spend a great deal of time handling inquiries about facilities that are not vacant and inquiries that do not meet the conditions, resulting in a problem that work efficiency is significantly reduced. Second, since administrators do not grasp the content of the inquiry and the target facility until a call is received, they cannot secure preparation time to prepare necessary property materials and ledgers at hand, resulting in a problem that it is difficult to provide prompt and accurate guidance to applicants for use. Summary of the Invention Problem to be Solved by the Invention

[0003] In view of the above problems of the prior art, an object of the present invention is to improve the quality of inquiry response and reduce the work burden on the administrator by presenting the caller's inquiry intention and target facility information to the administrator in advance before the applicant for use starts a call. Means for Solving the Problem

[0004] The present invention adopts the following means to solve the above problems. In other words, information such as physical indicators (1a) attached to the object (1) such as a facility, for the user The terminal (2) reads the information and transmits it to the information processing device (4), which then identifies the management information of the object (1) based on the information (1a). The information processing device (4) then notifies the management terminal (3) of the identified management information via the communication network (5), and the management On terminal (3), before a call is initiated by the user, the management information is made visible. It is meant to be displayed. [Effects of the Invention]

[0005] According to this invention, in the management terminal (3), before a call from a user is initiated, Management information regarding the facility is visually displayed in advance. This allows users to understand the current situation and decide whether or not to make a call, and enables administrators to immediately grasp the content of inquiries and quickly prepare necessary documents and ledgers, thus enabling more accurate and smoother guidance to prospective users. Furthermore, it has the significant effect of suppressing unnecessary inquiries and shortening call times, greatly reducing the workload of administrators. [Brief explanation of the drawing]

[0006] [Figure 1] Figure 1 is an overall configuration diagram showing the overall structure of the system of this invention. [Figure 2] Figure 2 is an explanatory diagram showing the processing flow of the system of this invention.

Claims

1. A user terminal (2) that reads information (1a) attached to an object (1) such as a facility, an information processing device (4) that identifies management information based on the information (1a), and a device that visualizes the management information The system includes a management terminal (3) for displaying information, and the information processing device (4) is connected via a communication network (5). The management information is notified to the management terminal (3), and the management terminal (3) displays the management information before the user initiates a call, characterized by the following: Intent to initiate a call before the call Presentation system.

2. The information (1a) is an optically readable two-dimensional code, as described in claim 1, for the pre-call intent notification system.

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